Name: The Capitol Hotel Downtown Ascend Hotel Collection
Address: 711 Union Street, Nashville, 37219, US

8/10

Excellent

20 Jul 2026

Gerasimos

I enjoyed my stay overall. The staff and valet were extremely helpful and pleasant. Only downside was the elevator situation.

10/10

Exceptional

18 Jul 2026

Shad

The staff was very Nice, and Helpful. The Valet attendants were very polite and helpful. Easy to talk to and ask questions. The security officer was also helpful.

This hotel is near downtown Nashville, TN, and everything is within walking distance.

Self

10/10

Exceptional

18 Jul 2026

Jennette

The staff here was helpful and very honest. I left my purse upstairs and I had already checked out. They came downstairs and returned it to me without me even realizing I left it in my room I had already checked out of.
The hotel was very clean. It is very close to Broadway so it made everything so easy to get to and from.

Partner

10/10

Exceptional

17 Jul 2026

Lisa

Great stay! Safe valet parking. Supervised 24/7. Perfect location right in between the Capital Building and Broadway. Staff was great and the breakfast included in the price was awesome! From a picky hotel goer, I would stay here again and would highly recommend!

Partner

8/10

Excellent

16 Jul 2026

Chantal

Nice staff very helpful !! The only thing in the room is they don’t have a security safe for passport .

Partner

6/10

Pleasant

11 Jul 2026

Robert

Room was decently clean but very small. Breakfast was ok at best. Staff was very friendly and nice. It was just average

Partner

4/10

Poor

07 Jul 2026

Regina

The shower would run for a minute then shut off completely. The sink started doing it as well. The bed was horrible. You could tell the bed is old cause the springs made noises when you even sat on it. We left a day early because we were so unhappy with the place. Was not a good experience.

Partner

6/10

Pleasant

05 Jul 2026

Renee

Breakfast was great! Parking was cheaper than other locations.

Family_with_children

10/10

Exceptional

04 Jul 2026

Alex

Loved it!! Such a good price and it’s a very nice hotel!

Family

10/10

Exceptional

01 Jul 2026

Jillian

Clean room, staff was great.

10/10

Exceptional

01 Jul 2026

Brent

great place

4/10

Poor

29 Jun 2026

Paul

old

Self

8/10

Excellent

25 Jun 2026

Robert

Friendly staff, even let us check in a little early because we forgot about the time change being from the East Coast. Property was nice and whitin walking distance ta most attractions.

Partner

8/10

Excellent

25 Jun 2026

Gregory

Room was clean and staff was friendly and helpful. It felt like a family business.

Business

8/10

Excellent

22 Jun 2026

Laura

Hotel was in a convenient location within walking distance of Broadway and Nissan stadium. It felt safe and the room was clean. Good variety at breakfast! Would stay here again!

Partner

8/10

Excellent

19 Jun 2026

Susan

Comfortable beds and friendly staff close to the Ruman, Broadway and Printers Alley.

Friends_and_family Family

2/10

Poor

18 Jun 2026

Dominic

They over booked the rooms we waited almost 2 hours for a room we booked months in advance. Then during the stay the entire hotels water was shut off. The room had very little water pressure. The rooms were small and dirty. Upon checkout they lost our car and we waited for hours for them to find it and they fought me on not wanting to pay for parking after that. Horrible place will never ever stay again.

Partner

8/10

Excellent

18 Jun 2026

Jesus

.

10/10

Exceptional

18 Jun 2026

Elizabeth

Very clean, comfortable rooms. Hot breakfast (scambled eggs, sausage, bacon) was very good.

Self

10/10

Exceptional

17 Jun 2026

kimberly

Like the location. Breakfast was good.

Family_with_children

10/10

Exceptional

15 Jun 2026

James

Nothing

4/10

Poor

14 Jun 2026

Johnnie

Paying for proximity. Bed was hard. Water pressure in shower was drizzly. Elevator was broke.

Partner

10/10

Exceptional

11 Jun 2026

Zachary

The staff were so helpful and nice!

Friends_and_family Friends

8/10

Excellent

07 Jun 2026

Dena

Only complaint is the cost of parking

Partner

10/10

Exceptional

07 Jun 2026

Kira Liana

Great breakfast!

Friends

10/10

Exceptional

07 Jun 2026

Melissa

Our check staff member was very helpful!

Partner

10/10

Exceptional

31 May 2026

Monique

Loved the location. Close walk to Bridgestone arena and all locations. Clean rooms and friendly staff

6/10

Pleasant

28 May 2026

Ronnie

Rooms are very small for having 4 adults in the room

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Joe

Clean Room, good breakfast, easy access to the rooms

Friends_and_family Friends

6/10

Pleasant

26 May 2026

Alexander

The room was very damp and the end result was my partner became very congested and difficulty breathing.
Staff very friendly. Valet service exceptional. Breakfast good and staff excellent.

Partner

8/10

Excellent

25 May 2026

Dan

Parking rates for valet alot cheaper than others. Breakfast was good. Nice selection and clean area. Dirty walkways outside rooms.

Partner

6/10

Pleasant

24 May 2026

Stephani

Had 2 rooms booked, was to be adjoining. They were around the building away from each other. The bathroom sliding door situation was ridiculous. The toliet room is where a door should be. Should have been discounted rate with the construction going on that was not disclosed when reserved room in January. The valet parking price went up but we should be in for old price since room was book prior to January 25. Best part was the staff. Mrs. Gwen I think was her name was very nice and helpful. There was another young lady who helped us later in the day that was nice too.

Friends_and_family Friends

4/10

Poor

21 May 2026

Kevin

Pictures fool you into thinking it's a beautiful place to stay until you get there you go from hotel to motel real quick walls were really thin I was next to the cleaning closet so I herd wheel carts all day best thing about this place was the bar Alissa was the best and made the place fun

Partner

10/10

Exceptional

18 May 2026

Ashley Wenn

Our air conditioning did not work

Partner

8/10

Excellent

17 May 2026

Dianne

I didn’t eat breakfast there so I can’t rate it, but it’s really nice having the breakfast available. Initially, I was put into a room on the first floor, which I did not feel comfortable with because the windows faced the street, but they quickly moved me to the third floor. The room was updated and clean and nice.

Self

6/10

Pleasant

16 May 2026

Stuart

Most staff friendly. Room was basic but ok. Cleanliness of room not great - long dark hair EVERYWHERE particularly in the bathroom (I'm blonde) We stayed 4 nights. On 3rd night we asked for fresh towels and room to be made up which housekeeping smiled and said yes but never came. Breakfast staff lovely but unfortunately we found breakfast poor. Chewy bacon/rubbery pancakes etc.. Great hotel location to explore and a short walking distance to broadway.

Partner

8/10

Excellent

16 May 2026

Patricia

This place is good overall if you want to be very close to the downtown or you’re going to the Ryman, and you don’t want to break the bank. Breakfast was ok, it’s free and many hotels downtown don’t do it at all, so there’s that. The elevator in the lobby wasn’t working.

10/10

Exceptional

15 May 2026

Heather

Great price great stays breakfast was good as
Well

Family

10/10

Exceptional

14 May 2026

Melody

Room was clean. Staff was thorough & kind.

Family_with_children

8/10

Excellent

10 May 2026

James

Yes breakfast was hot and fresh.

Family_with_children

6/10

Pleasant

10 May 2026

Linda

Breakfast was very good and seemed to be enjoyed by many. The very first thing I noticed when we checked in was when I went to take a hot bath, there was no hot water in the warm water just barely trickled out of the faucet. That to me was not good. Other than that, everything seemed to be good.

Partner

4/10

Poor

09 May 2026

Kourtney

Pros: was walking distance to broadway, food & attractions. Free breakfast

Cons: elevator didn’t work, gym was under construction, ice machine didn’t work, staff was rude

For the price I paid I was expecting a lot more & better service

Friends

8/10

Excellent

08 May 2026

Alex

Great staff

10/10

Exceptional

08 May 2026

Amy

Clean room, good customer service.

Partner

10/10

Exceptional

08 May 2026

Janina

The staff are phenomenal especially the valet attendants. Valet is half the cost of other hotels. Rooms are very clean. We didnt have breakfast. Most important the stadium is a 30 minute leisurely walk as event parking is outrageous and not even a Taxi is getting too close.

Family_with_children

8/10

Excellent

03 May 2026

robin

In perfect location,staff was great,room was very clean and spacious,great choice for breakfast overall a perfect stay would stay again only complaint was I booked early before the parking charges went up and got a email saying that would honour the rate I booked at but they never did but apparently there a independent company so any thing to rip the tourist of for a little more money

Partner

8/10

Excellent

30 Apr 2026

Hilario

Clean room. Bathroom set up was unique.. over all good enough for sole good days at downtown nashville

Leisure Family_with_children

8/10

Excellent

22 Apr 2026

Tara

Room was very clean and comfortable. The breakfast was the usual standard fare and was a good value. The staff was very friendly - cleaners and breakfast room staff were quick to smile and offer a good morning. The front desk staff was kind.

We were directed outside behind the parking area to take the elevator to our floor due to renovations. That was a little strange but didn't really affect our overall stay.

The area is very walkable and not far from the action of Broadway, but far enough for the room to be peaceful for a city hotel (bearing in mind there is still city \"noise\" but not unbearable noise. Source: former city dweller who now lives in quiet countryside).

Would stay again.

Partner

10/10

Exceptional

19 Apr 2026

David

Good hotel

10/10

Exceptional

16 Apr 2026

James

Room was very clean, a little tight, but very nice. Very comfortable beds. A/C worked well. Valet staff was excellent, very responsive.

Partner

4/10

Poor

15 Apr 2026

Joshua

For as much as I paid for the room I would expect a little better quality. External doors which I may have missed in the description. Bathroom door did not close all the way and shower head was broken. I get that it is in a high demand area but the quality of the room was on par with a Red Roof. When I checked in and checked out the clerks at the front desk were on their phones. Redeeming factor is the place was close to the municipal auditorium and walking distance to most things downtown. There are way nicer places downtown around the same price point.

Friends

10/10

Exceptional

10 Apr 2026

Liane

First time at this hotel and will definitely be back! Room was clean and staff was friendly and professional.

Self

8/10

Excellent

09 Apr 2026

Michelle

Older but inexpensive. 13 min walk to Broadway. Our sliding bathroom door took two hands to seriously yank it open and close. Breakfast was the same every day but ok. Staff was nice. Lobby games for kids

10/10

Exceptional

09 Apr 2026

david

We loved the room! We had a perfect view of the sunset! The staff was incredibly nice and helpful through out our stay! Valet was top notch!!! Bartenders was super friendly and helpful with drink selections!!! Perfect location to walk downtown...Broadway...river front.. farmers market Bicentennial mall lots of great restaurants close! Super easy to get in and out of! We will definitely stay again!!!

Partner

8/10

Excellent

07 Apr 2026

Rodolfo

O

8/10

Excellent

07 Apr 2026

Luisa

Clean room, kind staff, delicious breakfast and good location.

Partner

4/10

Poor

06 Apr 2026

Martin

I was in a nice location near downtown but the rooms didn’t have microwaves. There was no ice machine. Vending machines are washer and dryer. It did rain while we were there and couldn’t even draw our clothes over all the staff was amazing valet included.

8/10

Excellent

05 Apr 2026

Matt

Good location in downtown Nashville. Parking was extra but a nice amenity

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Angela

The rooms are very simple but do the job if you are just there to sleep. Breakfast area was clean and had a typical free breakfast. The lady at the front desk was not friendly at all during check in but the breakfast lady and valet parking guy were both very pleasant and hard working.

Family_with_children

10/10

Exceptional

01 Apr 2026

Marianne

Location was awesome, not on the main drag but close enough to be walkable. Breakfast was awesome, parking was very convenient and easy. The staff was very friendly and helpful. All around great experience.

Partner

10/10

Exceptional

01 Apr 2026

Naomi

Convenient location. Fabulous breakfast

Partner

8/10

Excellent

29 Mar 2026

Gregory

Breakfasts were good, although lacking in day-yo-day variety. The room's TV cable was not easy to navigate, but the room was clean and comfortable. The staff were all friendly and helpful.

Family

4/10

Poor

28 Mar 2026

Pawnie

The staff was incredibly rude. We had to call the hotel twice to find out valet parking only but they had the cars blocking the entrance so had to go around the block 3 times before some came out to move them so we could pull in to get valet parking. They were not busy, the staff was sitting around and o one would help us. The front desk person wanted us to go find a valet person to give our keys to but no one was around. Absolutely ridiculous and we paid way too much for this hotel! Stay anywhere else but here.

Partner

8/10

Excellent

27 Mar 2026

Sarah

The breakfast was actually really good! Real eggs, and freshly cooked bacon. The rooms were surprisingly nice! By the look of the outside of the hotel, I wasn't expecting much. The staff was wonderful and so friendly. I probably would stay here again.

Friends

8/10

Excellent

26 Mar 2026

George

Room was clean, staff was helpful and eager to help, parking felt safe, all in all a good stay. Thank you

Partner

10/10

Exceptional

22 Mar 2026

Ashley

Very friendly staff. Got a room upgrade at no additional cost. Breakfast provided in the morning was awesome. Couple minutes walk to broadway street. Definitely would come back when visiting Nashville.

Partner

8/10

Excellent

12 Mar 2026

Joseph Fred

Room was small

2/10

Poor

07 Mar 2026

Andrew

Pictures of property were deceptive.

Partner

10/10

Exceptional

06 Mar 2026

Teresa Valentina

The room was neat and clean. The staff was fantastic and helpful. And the breakfast was good. Would stay here again.

Self

8/10

Excellent

05 Mar 2026

Breeann

Very close to downtown! Clean, free breakfast and friendly staff.

Friends

8/10

Excellent

03 Mar 2026

tom

great

10/10

Exceptional

02 Mar 2026

Andrew

Room was clean and staff was super friendly and accommodating. Great location - walking distance to Broadway and downtown. Good value for the price.

8/10

Excellent

01 Mar 2026

Darrick

Clean room, great location to get to Broadway.

Family

10/10

Exceptional

28 Feb 2026

Kristin

Front desk staff was super friendly and very accommodating. The room was clean, but we don’t have internet or TV for half of our stay, and the shower made a loud screeching noise while the water was running, which was less than enjoyable.

6/10

Pleasant

25 Feb 2026

Cynthia

Front desk could be friendlier booked way in advance made special requests for bachelorette no request or honoured. Hotel is very noisy, especially the hotel rooms that are in the exterior facing the outdoors The hotel. Breakfast was decent and staff at breakfast were very friendly.

Friends

10/10

Exceptional

23 Feb 2026

Dave

rooms were clean, room service was great, staff was very friendly and helpful. would stay here again. walking distance from Broadway and the Convention Hall. Price was reasonable.

Partner

8/10

Excellent

22 Feb 2026

Robert

hotel is a little weird with the layout but the room was great, tv did not work. breakfast was great.

6/10

Pleasant

21 Feb 2026

Marilyn

This is not a hotel. It is a MOTEL. The outside hallways are in rough shape. It seems to be on the edge of downtown. You must utilize your room key to use the elevator. There are armed security on Friday night which made me somewhat comfortable but I wonder why there is a need. Breakfast was okay but not great. The cable stopped working on the first day and was never fixed. This hotel was not worth over $600 for 3 nights. Maybe $350. The room was clean and comfortable. The interaction with the staff was good.

Family

10/10

Exceptional

20 Feb 2026

Debra

Clean room, nice place, some construction was going on down the hall however. Breakfast was awesome!

Partner

8/10

Excellent

17 Feb 2026

Ronnie

It was nice. The room was smaller than we expected, but nice. The folks at the front desk are very nice. The doorman was very polite and helpful. The location is about an 8min. walk From Broadway. Right next to the state Capitol.

Partner

6/10

Pleasant

16 Feb 2026

Nathan

Room was clean and updated. Hotel has a unique layout, as it used to be a motel, I believe, and still has some of those characteristics. It was loud at night due to the concrete walkway right outside our door. Breakfast area has a nice setup with great variety. Parking fees are annoying, but they are everywhere in this part of town. I would stay here again, but my expectations were a bit too high, possibly.

Leisure Family

10/10

Exceptional

16 Feb 2026

John

Clean room, friendly staff and great breakfast.

Partner

8/10

Excellent

15 Feb 2026

Cynthia

Room was clean. Housekeeping staff was very helpful. Breakfast area was clean and the food was great.

Friends_and_family Friends

4/10

Poor

14 Feb 2026

Davy

I looked at pictures before booking and when I got there it wasn’t anything unexpected.. first off it like a motel style the rooms are entered from outside.. the room was clean but it was just ok my wife absolutely hated the bed it was uncomfortable. The breakfast was the same everyday.. stopped going after the second morning of my four night stay.. I have to say they have a great staff everyone was great! But i would overall never stay there again..

Partner

10/10

Exceptional

12 Feb 2026

Sheri

The staff was amazing!

8/10

Excellent

09 Feb 2026

Diane

Great location- everything was nearby. Mrs. Gwen is a gem! Not super fancy but a decent breakfast and room.

4/10

Poor

06 Feb 2026

james

CUSTOMER BEWARE!!
I am still trying to receive a refund for overcharged parking. I noticed an excessive charge on my credit card statement and for the last three weeks have made numerous phone calls to both the hotel and PMC parking with no results. I am getting the “run-around.” I have a feeling they do this to all customers, hoping they don’t notice the excessive charge.

Business Self

2/10

Poor

03 Feb 2026

Eurie

The staff was rude

Self

10/10

Exceptional

31 Jan 2026

Andrew

I stayed in their newest building (Units ending 27 or higher, ex., I was in 428) and it was a really nice space, was clean and modern, bed was comfortable. The included breakfast on the 2nd floor was pretty similar to mid-tier hotel brands, I particularly enjoyed their bacon (not over or undercooked) and it was never close to running out of anything, the breakfast attendant was really on top of it. Front desk was kind during a very stressful time (Winter Storm Fern), valet was responsive. It was a really good experience and I would recommend it to others. Also super convenient to everything downtown, I had pizza at Roberta's a block away and BBQ at Puckett's two blocks away and they were both very good, easy walk to both.

8/10

Excellent

28 Jan 2026

Ben

Once I got over that this is a motel with some hotel amenities (valet, bar/restaurant), it was fine. The room looked new and was warm (stayed during ice storm). The staff was really great too. I didn’t love that any time a valet or housekeeping cart rolled by it sounded like a Sherman tank coming through the wall. But for the price it was fine.

10/10

Exceptional

28 Jan 2026

Mohamed

Clean establishment, courteous staff

Family

4/10

Poor

19 Jan 2026

Yuriy

the breakfast was not tasty and did not appear fresh. Watery eggs, old looking fruit. I also was mistaken for a vagrant on my way to check out and was told that I couldn't come into the lobby multiple times before the plain clothes hotel employee realized I was not the person they had issues with the previous night.

Friends_and_family Friends

2/10

Poor

16 Jan 2026

Nicole

the room had cockroaches in it and the bathroom door did not close due to a desk being in the way.

6/10

Pleasant

15 Jan 2026

Brandt

Tremendous Street noise

8/10

Excellent

13 Jan 2026

Terence

Clean

Leisure Self

10/10

Exceptional

10 Jan 2026

CRAIG

We had a great stay. The staff was very attentive, and our stay was very enjoyable. 2 thumbs up.

Leisure Family

2/10

Poor

05 Jan 2026

Luke

Poor customer service and untrustworthy! I was lied to and overcharged for parking. I called prior to booking to ask if they charge for parking. I was told they do not charge for parking. So I chose to book here instead of a hotel only 5 miles away where parking is free. Then when I arrived I was told I would be charged an outrageous amount per day for valet parking and that there was no self parking option. They told me to contact the manager by email, but I never received a reply or a resolution. I was forced to pay for parking access for two days, but instead of the amount they told me I would be charged, the actual bill to my credit card was even higher. I will never rebook at a hotel I can't trust with my credit card, and especially not one that lies just to get people to book.

6/10

Pleasant

04 Jan 2026

Richard

This is a no-frills hotel that shows its age. Water pressure was very low, and the plumbing made loud squealing noises during showers. Access to the elevator requires going outside the lobby, which felt inconvenient and somewhat unsafe. The bed frame was very squeaky, and sound traveled easily through the walls due to poor insulation. The restaurant/bar was empty with zero customers.

Partner

8/10

Excellent

02 Jan 2026

Christine

Clean, fabulous staff

Partner

8/10

Excellent

02 Jan 2026

Bill

Clean renovated facilty, downside was lead to believe valet was the only parking option. I registered with valet put a card on file , that card was not charged for valet , instead the hotel charged a card not authorized for valet without my permission, when i called them about the charge they said you left card for incidentals , i said no i left a different card for valet yall charged an unauthorized card for valet!! Get things straight with front desk before you get ripped off

Leisure Family