Somerset Vientiane Serviced Residence

Laos , Vientiane
Vientiane, Souphannouvong Avenue, Sikhotabong District
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75 reviews shown

8/10

Excellent

10 Mar 2026

Phoun Don

Room is really clean, but the interior starts to show its age, location is close to airport.

10/10

Exceptional

02 Mar 2026

John

Very comfortable and clean apartment in a great location. Bed is firm, balcony has a nice view of downtown, kitchen is small but well appointed and I used it most days. Lao people are incredibly friendly and I felt welcomed everywhere I went. There is a nice grocery right across the street, the mall next to it, and within walking distance to the night market and street market. The host was super responsive. If you like hot water showers, I highly recommend. The pool is wonderful and the building is very secure with lobby staff 24 hours a day. Big 5 stars!

Self

10/10

Exceptional

04 Jan 2026

Yutaka

住みたいくらい快適に休暇を過ごせました。
部屋の間取りや雰囲気が最高に気に入りました。

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Gerald

Lovely place to stay
Very peaceful but not to far out

Friends_and_family Friends

8/10

Excellent

18 Dec 2025

Indah

I stayed for five nights and overall have a good experience at Somerset. The hotel was well known so it was easy to point to taxi drivers who have minimal English. The hotel was situated on main road so it was easy to go around by food or by local Loca taxies.

Little downside was the building has shown some age, so toilet problem (although this was fixed real quick), the bedding sheets were bit dusty so I asked for replacement, and dusty sofa (I have a bit of dust allergy) and curtains. But after a more thorough cleaning the room was quite comfortable from the second night. So, recommended with notes.

Business_and_leisure Self

8/10

Excellent

13 Nov 2025

Kenneth

The location was very good and easy to and from the airport. My room was great. Check in was very easy and the staff very friendly and helpful.

10/10

Exceptional

03 Nov 2025

Brys

Great place, great staff, great stay. The place has profile to the locals so be aware of that should the subject come up when out and about for negotiation purposes. Another review said its showing some minor signs of age which is true but I found my room in great condition. They're always doing maintenance and run a tight ship from what I can tell. I will stay again on my next visit to Laos!

Leisure Self

10/10

Exceptional

31 Jul 2025

Ashley

Very welcome staffs, nice rooms, clean and the most is WIFI and swimming pool for my children.

8/10

Excellent

14 Jun 2025

Kenneth

Okay, but eating was a problem, no restaurant only the morning breakfast for about three hours when nobody is awake! One lift under repair but not bad with only one working. Location not so good for food. In room shower could use a good cleaning grout mildew and floor corners dirty. Not a 4 Star hotel as advertised, more like a 3 Star for sure!

Partner

8/10

Excellent

17 Apr 2025

Ashley

Leisure Friends

6/10

Pleasant

08 Apr 2025

Keng

Too much mosquitoes with no way for guest to cope or deal with. At the price range this place is you would expect some hygeine care for guest especially during breakfast.

Leisure Family

8/10

Excellent

18 Mar 2025

Houawa

Pool very big, kitchen microwave is the best thing a hotel can have love it

Leisure Family

8/10

Excellent

12 Jan 2025

Steve

The location was good. The property was very spacious, however very dated. The photos aren’t very accurate, the property is much older older than the photos suggest

Leisure Family

6/10

Pleasant

23 Dec 2024

Jim

just alright

looks better in pictures but did the trick for one night

Partner

10/10

Exceptional

25 Nov 2024

Jetrin

Excellent place to stay and the food provided were exceptional. Will continue to stay here each time I visit.

8/10

Excellent

12 Nov 2024

LIEU

Hotel was clean and safe

Leisure Family

10/10

Exceptional

05 Nov 2024

James

Great place

10/10

Exceptional

01 Nov 2024

Paige

Very nice place I stay there often. Get an apt on 1st or 2nd floor because above that the hot water vacillates and showers become problematic.

Leisure Self

10/10

Exceptional

29 Oct 2024

john

super vacation resort that has everything you need to have an excellent time and enjoy this great safe city!

Leisure Self

10/10

Exceptional

27 Oct 2024

Verified traveler

Would stay again

Loved staying here - staff were very helpful and friendly. The property was clean, spacious and had amazing amenities. Located close to the bars, restaurants and night markets. A mini mart right round the corner. Enjoyed a lot.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2024

Abdoulaye

They offer luggage storage for free during short absence. 💯

Business_and_leisure Self

8/10

Excellent

01 Oct 2024

Noy

Location is perfect for walking to shops and restaurants. Staff is friendly

8/10

Excellent

16 Sep 2024

Scott

Overall the hotel was nice and clean. The room was big with kitchen. Price is reasonable. Surprise was that after 1st night in the morning I was waken by loud temple like music/song. I think there is a temple next to the hotel. 7:30am is bit too early for loud music for temple to play right next to the hotel. I went to sleep around 4am because we went to club the night before so I didn’t get a good sleep. My friends and I booked 4 nights but we canceled 2 nights and stayed only 2 nights and moved to another hotel. Location was bit out of the way. Nothing was nearby and no walkable stores at all. Hotel itself was nice. The free breakfast didn’t have too many options compare to other hotels I have stayed.

Leisure Friends

10/10

Exceptional

24 Aug 2024

David

perfect spot for traveling families, minutes from the world’s best nam khao and the night market
can arrange excursions directly with the hotel
only challenge was that the local tuktuks needed a little bit of help from google maps to find the place

Leisure Family

6/10

Pleasant

12 Aug 2024

Mark

July 2024 stay

The apartment was very spacious and well set out. The noise from the main road at the front was irritating from time to time so an apartment at the back would probably be a better choice. The main problem was the internet which was very intermittent and slow. The internet was being upgraded while we were there so hopefully it will be improved which would be very important as it was difficult to do much work as it was. The pool was very nice.

Partner

8/10

Excellent

03 Aug 2024

Vinod

Quiet, Large sized room with balcony and a good swimming pool

Leisure Self

10/10

Exceptional

26 Jul 2024

Sumonta

Good hotel

Leisure Family

8/10

Excellent

24 Jul 2024

Phong

Perfect location

Leisure Family

4/10

Poor

21 Jul 2024

Kim

Accomodations was fine. The best thing about this facility was the huge pool and washer and dryers that are available to guests. Front desk people could be more friendly. They didn't greet us when we checked in or any other time when we walked into the lobby compared to other hotels that we had stayed in Laos and Thailand.

Leisure Friends

10/10

Exceptional

17 Jul 2024

Sumonta

Good hotel awesome staff but need to provide better WiFi service

Family

8/10

Excellent

20 Jun 2024

Donald

Ok but bit on walk to centre

Leisure Self

10/10

Exceptional

20 May 2024

Ellen

Very nice accommodations and everyone was very friendly and attentive. I would stay again.

Friends_and_family Friends

6/10

Pleasant

11 May 2024

Georges

Firstly lets address the fact that the rooms look absolutely nothing like the pictures at all. literally nothing like the pictures so beware.
half the stuff in the gym works, dont go on the treadmills they jerk and stop mid run its dangerous but i was told its because i way more than 65kg??? the gym is also very dusty
breakfast is always cold, cold rice, cold meat, cold egg, cold veg everything cold.
Wifi could be better.
swiming pool is the best part

Business Self

10/10

Exceptional

11 May 2024

Jawad

Excellet services

Business_and_leisure Family_with_children

4/10

Poor

30 Mar 2024

David

Ok property, ok staff. These are serviced apartments so not the same service as a hotel. A bit noisy. Sound come from other rooms. WIFI was terrible. Internet access dropped out often and sometimes for long periods. Would not stay there again.

Leisure Partner

10/10

Exceptional

03 Mar 2024

savath

beautiful hotel surrounded with trees , room is big with kitchen and sofa, swimming pool is beautiful.

Leisure Family

10/10

Exceptional

22 Feb 2024

Mai

Great quiet place away from all the party life. Good for couples but not good for people who wants to enjoy the nightlife.

10/10

Exceptional

19 Feb 2024

klaus

Little bit short on cutlerie in the kitchen. But no problem when you ask. Very friendly people.

Leisure Family

10/10

Exceptional

18 Dec 2023

Khamchanh

Room was very clean…Answered all my questions and very polite.

Leisure Self

8/10

Excellent

18 Dec 2023

Boua Xang

The rooms were nice and clean and in good condition. The staff was friendly and helpful.The breakfast was good.

Leisure Partner

10/10

Exceptional

13 Dec 2023

Susan

The room was spacious as we reserved the 2 bedroom executive suite. The property was clean and it was nice to have in unit laundry since our stay was quite long. The pool was great and so was the daily breakfast buffet. The staff were nice and professional. The location was a bit of a challenge as there were not a lot of good restaurants within walking distance and hardly any street vendors. We like to eat local food when we travel. Other than that, our stay was pleasant.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Nov 2023

Vilanda

Location was excellent. Easy to walk to restaurants and night life. Close to a convenient store to buy water and snacks. Staff was super friendly and spoke english.

Leisure Family

10/10

Exceptional

04 Nov 2023

Bounkeo

I was never disappointed with the service at Somerset. I have been to this hotel for the last three years. Very nice staff, quick check-in. Housing keeping is awesome!

Business Friends

10/10

Exceptional

27 Oct 2023

David

Only bummer was mosquitoes

Business

8/10

Excellent

18 Sep 2023

Jonathan

Ask for Internet Hotspot Modems

Great place to say for business. Internet is a little slow but they do provide Hotspot\" modems for your room so ensure you ask for these!

Business

10/10

Exceptional

13 Sep 2023

John

Good choice for business

Excellent stay, comfortable spacious room with work space for home working.

Business

10/10

Exceptional

27 Aug 2023

Cha

The A/C in the lobby could be better.

Leisure Family

8/10

Excellent

29 Jul 2023

van

Hotel was nice if you get the 2 bedroom suite. It has a nice kitchen which is convenient.

Leisure Family_with_children

8/10

Excellent

25 Jul 2023

Susan

The guy who checked us in the afternoon was not very helpful, welcoming or accomodating. He's more like a robot than a person. He made us felt that he's doing us a favour by staying in their hotel. Our 1st night was a horrible sleepless night due to the noise and uncomfortable room. However we were so lucky that the next day there was a nice and helpful guy Phetsamai who, with the help of his manager, assisted us with our issues and we were upgraded to a better room. Thanks heaps Phetsamai!
The free use of the laundry room was great and the pool was simply relaxing after touring around on a hot day. Easy walk to town. Thanks to Em at the reception who has also been very kind and helpful during our stay.

Partner

10/10

Exceptional

18 Dec 2022

victoria

Over all hotel was great!

Partner

6/10

Pleasant

07 Oct 2022

Mathew

Wi-Fi didn’t work well. Would disconnect. Only works well in the lobby.

Business_and_leisure Family

10/10

Exceptional

07 Jul 2022

Embaye

Very clean, spacious and supportive staff

8/10

Excellent

05 Jul 2022

FAHAD

In general the hotel was fine,but WIFI was weak

Friends_and_family Friends

8/10

Excellent

23 Jun 2022

Fahad

It was good , but WIFI was so bad

Friends_and_family Friends

10/10

Exceptional

23 Mar 2020

Verified traveler

I really enjoyed the part that it was an efficiency and I could cook my own meals

Leisure Self

4/10

Poor

06 Mar 2020

Scott

Many Problems

I was disappointed with this property. I booked a 2-bedroom unit, and my biggest complaint was the many mosquitoes in the room when we checked-in and although we tried smashing them all between our clapping hands, more continued showing up during our 4-day stay even though we kept the doors and windows closed. We were also greeted with a dirty rag on the bathroom counter that a housekeeper had left and a half-full water bottle on the balcony with a cigarette bud floating in it. The washing machine in the room was disgusting… black mold growing all over the rubber door gasket, and it smelled terrible. The room's safety box stopped working, so a hotel engineer unbolted the old box and replaced it with another one. The next day, the replacement safety box would not open, and the engineer could not find the physical key that is used to open the box when the electronic mechanism stops working, so they had to physically destroy the box door with a hammer, chisel, and hacksaw blade to retrieve my valuables. Lastly, the beds were too hard and the wi-fi was unreliable and very slow. There was no effort by hotel management to apologize for these problems and I will not be returning.

Friends_and_family Family

8/10

Excellent

24 Jan 2020

Kaylene

A spacious apartment

We stayed in a one-bedroom apartment at the front of the complex. Traffic noise was bad, particularly early in the morning. The apartment was very clean and well maintained. We were there for six days and it was good to have the extra living space that a standard hotel room does not have. Our apartment had a fully equipped kitchen that catered for two people. The breakfast was OK, but basic, but there were better breakfast options in the area. Staff were efficient and helpful and spoke good English. The large swimming pool was clean but very cold, which was refreshing after a hot day. Mosquitoes were a problem throughout Vientiane and the hotel fogged once a week. We would stay here again.

Partner

10/10

Exceptional

27 Nov 2019

Verified traveler

Beautiful property and nicest people and fabulous at a low rate that usually not seen in other countries.

Friends_and_family Family

10/10

Exceptional

18 Nov 2019

Verified traveler

This hotel had all the amenities...Swimming Pool,Sauna, Tennis Court and workout facility. The staff was very helpful and attentive.

Friends_and_family Family

10/10

Exceptional

17 Nov 2019

Chan

This is a great place with all the amenities you could ask for. Swmming pools, sauna and fitness room. The staff was very courteous and spoke very good english. The only problem i had was inconsistency with the wifi. I was on the 6th floor and the last day i couldnt connect. I would have given them a 10/10 but the wifi issue dropped them 2 points for me. I have a business in the states and not having consistent wifi is quite a problem. I could have worked in the lobby but thats just an inconvenience.

Friends_and_family Family

10/10

Exceptional

19 Oct 2019

The place was clean, close to many restaurants and coffee shops. About a block from the river. I booked for one night and end up staying there for 6 nights.

Friends_and_family Family

8/10

Excellent

31 Jul 2019

Verified traveler

The front office staff was very friendly and helpful.

Leisure Friends

8/10

Excellent

22 Jul 2019

Verified traveler

I liked the stsff communucation, cleanliness and facilities

Leisure Self

10/10

Exceptional

26 May 2019

Verified traveler

One pf the best hotels I have vivsited. Especially the bed and pillows. I will definitely return to the Somerset.

Business_and_leisure Self

10/10

Exceptional

11 Feb 2019

Nathaniel

Great surprise

It was a great stay. We got in a little early and they let us check in early. From the moment we were there to the moment we left everyone was extremely helpful. The hotel room was a bit more spacious than we needed which was a great surprise. Next time we are in Vientiane we will stay here.

Partner

8/10

Excellent

10 Feb 2019

Sung Ho

Good for a calm stay

The lacation is close to the airport, but a bit far from other facilities. e.g. local restaurant...
Room condition is good, but you should not expect breakfast.
And I was embrassed when I went the restaurant for breakfast because of Mosquitos.

8/10

Excellent

10 Aug 2018

Chee Yong

Comfortable stay for short biz trip

Great table for me to do some office works in between meetings. Breakfast should be be improved, espacially the coffee quality.

6/10

Pleasant

07 Jul 2018

Verified traveler

Confused check in

I checked into the somerset yesterday. Reception told me everything was paid up. I was then contacted and asked to pay? I was then contacted again and told there was cofusion and that i would get some money back after 45 days.

What the hell is going on? This is supposed to be an international hotel / serviced apartment chain.

For a number of reason's i will never use Somerset again and I will look to use an alternative to Expedia as this is the second time in 12 months I have had issues with my booking.

A very poor customer experience.

6/10

Pleasant

13 Jun 2018

Verified traveler

Nice hotel in nice location/hard bed

This is a nice little hotel with large rooms that are more like a studio apartment with a couch and open kitchen. The a/c is so strong which is great in a hot tropical climate. Also the wifi is incredible! Fastest I have ever had in any hotel in the world! I was getting 78mb/s download when I ran a speed test! There is no market just out the door but turn left and about 3 blocks down is a 7-11 style to get drinks and snacks. Just beyond that market is the whole tourist area of the town where you can find tons of restaurants from any country and bars and massage places and even the night market is there every night. There is also a really nice pool and gym that were always empty. The downside of the hotel is the rock-hard Asian mattress. I had a difficult time falling asleep many nights. Also the breakfast room is so small with little choice. It costs $8 for breakfast but I opted to eat outside everyday for much less.

8/10

Excellent

09 May 2018

Verified traveler

Nice to stay here. Staff are friendly.
Room clean and be cleaned everyday

8/10

Excellent

14 Mar 2018

Verified traveler

Clean spacious room, helpful staff

On arrival I was pleasantly surprised To see how large the room was. Clean and very spacious accomodadion

8/10

Excellent

19 Feb 2018

Verified traveler

Comfortable hotel

Very comfortable hotel - modern and quiet rooms - having access to washing facilities very handy.
Location makes it a little isolated - need to rely on taxis if not willing to walk.

6/10

Pleasant

18 Feb 2018

robin

Not bad

Not bad, but price wise , it’s high. Location is bit far from center.

10/10

Exceptional

17 Dec 2017

Verified traveler

Great experienced!! more than expected!
We would recommend this hotel to all of our family and friends.

8/10

Excellent

10 Apr 2017

uneedum

Great for families

In general we had a very pleasant experience. All the facilities are as described in the description given. Hotel staff we're very pleasant and easy to work with.