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SureStay Hotel by Best Western Vientiane

Vientiane · Laos

101 Chaoanou RoadView location

8.8/10Excellent63 Reviews
Cleanliness9.0/109.0
Service8.6/108.6
Comfort9.2/109.2
Condition8.8/108.8
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About SureStay Hotel by Best Western Vientiane

The SureStay Hotel by Best Western Vientiane is the nestled in the heart of the Laos capital, just a short stroll from the banks of the Mekong River and the city's lively Walking Street. Wattay International Airport is only a 15 minute drive away.

Designed with a blend of classical Lao, art deco and French colonial styles, this international premium economy hotel features 68 guest rooms and suites, all providing sleep-inducing beds, refreshing bathrooms and complimentary Wi-Fi.

Each day starts with Breakfast at the restaurant, while the Sure Spa and top floor fitness center offer a variety of ways to unwind during the day. Then as the sun sets, the Tipsy Elephant Rooftop Bar promises cool drinks and stunning views over the might Mekong.

Finally the computer stations in the lobby are perfect for guests who need to stay connected, including corporate travelers. Supported by the warmth of traditional Laos's hospitality and Best Western's renowned service standards, the SureStay Hotel by Best Western Vientiane promises exceptional accommodations at an attractive price point.

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Our hotel features 68 comfortable and contemporary rooms with views of the city and the mighty Mekong River.

The 47 Superior, 12 Deluxe and seven Grand Deluxe Rooms, plus two spacious Corner Suites all come full equipped with high-tech amenities such as free Wi-Fi and flat-screen TV's with satellite channels, plus in-room safety boxes, hairdryers, bathrobes, slippers and toiletries.

Complimentary bottled water, tea and coffee are offered to all guests.

With a stay at SureStay Hotel by Best Western Vientiane in Vientiane (Chinatown), you'll be steps from Wat Ong Teu and 6 minutes by foot from Vientiane Night Market. This hotel is 15.5 mi (24.9 km) from Thai-Laos Friendship Bridge and 0.4 mi (0.6 km) from Lao National History Museum.

Make yourself at home in one of the 68 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Cash deposit required Professional property host/manager GSTC Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of LAK 500000 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • Contactless check-in and contactless check-out are available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. \nGuests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Rollaway bed fee: LAK 225000.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Vietnamese

    Lao

    Thai

    English

    French

    Spanish

Nearby attractions

Wat Ong Teu 0.2 km / 0.1 mi
Vientiane Night Market 0.5 km / 0.3 mi
Mekong Riverside Park 0.5 km / 0.3 mi
Lao National Culture Hall 0.5 km / 0.3 mi
Lao National History Museum 0.6 km / 0.4 mi
Ban Anou Night Market 0.6 km / 0.4 mi
Lao National Museum 0.7 km / 0.4 mi
Wat Chan 0.7 km / 0.4 mi
Nam Phou Fountain 0.7 km / 0.5 mi
Oot Ni Gallery 0.8 km / 0.5 mi
Laos National Stadium 0.8 km / 0.5 mi
King Anouvong Statue 1 km / 0.6 mi
Wat Si Saket 1 km / 0.6 mi
Thong Khan Kham Market 1 km / 0.6 mi
Chao Fa Ngum Statue 1.1 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 68
  • Number of floors (main building): 10
  • Suites: 2
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
Show 30 more facilities & services
  • Late Check-outExtra charge
  • Wi-fi
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Medical serviceExtra charge
  • Multilingual staffExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • Concierge
  • GymExtra charge
  • Luggage roomExtra charge
  • Café
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • GSTC Criteria
  • Breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE RIVER VIEWSUITE • RIVER VIEWSUI.RV-1

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    SUITE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.RV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE RIVER VIEWRoom • DELUXE RIVER VIEWROO.DX-RV

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    Room DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR CITY VIEWRoom • SUPERIOR CITY VIEWROO.CV-SU

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    Room SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 30 m²TWN.SU
    TWIN SUPERIORPhoto unavailable4 photos

    SureStay Hotel by Best Western Vientiane

    TWIN SUPERIOR

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 1 Bedroom • 37 m²DBL.EJ
    DOUBLE EXECUTIVEPhoto unavailable4 photos

    SureStay Hotel by Best Western Vientiane

    DOUBLE EXECUTIVE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Ironing set
    • Balcony

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 30 m²DBL.DX
    DOUBLE DELUXEPhoto unavailable4 photos

    SureStay Hotel by Best Western Vientiane

    DOUBLE DELUXE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR CITY VIEWTWIN • SUPERIOR CITY VIEWTWN.CV-SU

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    TWIN SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEWDBL.CV-DX

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    DOUBLE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEWDBL.CV-SU

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    DOUBLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 30 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable5 photos

    SureStay Hotel by Best Western Vientiane

    DOUBLE SUPERIOR

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR RIVER VIEWRoom • SUPERIOR RIVER VIEWROO.RV-SU

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    Room SUPERIOR RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE RIVER VIEWSUITE • RIVER VIEW • 1 Bedroom • 51 m²SUI.RV
    SUITE RIVER VIEWPhoto unavailable4 photos

    SureStay Hotel by Best Western Vientiane

    SUITE RIVER VIEW

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    51 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.RV

    Room amenities

    • Wi-fi
    • Living room: 1

    Facilities with extra charge

    • Balcony
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH VIEWSRoom • SUPERIOR WITH VIEWSROO.SU-WV

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    Room SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RIVER VIEWRoom • RIVER VIEWROO.RV

    Photos are not available for this room type.

    SureStay Hotel by Best Western Vientiane

    Room RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about SureStay Hotel by Best Western Vientiane

8.8
Excellent
63 Reviews
Cleanliness
9.0 /10
Service
8.6 /10
Comfort
9.2 /10
Condition
8.8 /10
Amenities
8.0 /10
20 reviews shown
8/10
Excellent
11 Feb 2026
Michelle
New rooms with clean and modern designs. Great amenities with good gym in the next building. Staff was very sweet.
Leisure Friends
10/10
Exceptional
29 Dec 2025
Fue
Everything about this place was excellent! Staff were very helpful and friendly. Will book again in the future! Thanks SureStay!
Leisure Family
10/10
Exceptional
22 May 2025
Ya
We thoroughly enjoyed our stay here. Great location and great views from our balcony. The staff are all amazing, everyone was so friendly and attentive. Our Deluxe room had everything we needed and more. Very well managed and cared for hotel, might be one of the best in Vientiane. Wonderful!
Leisure Partner
10/10
Exceptional
30 Apr 2025
Verified traveler

Excellent stay in the heart of Vientiane

This is a very good hotel - clean, and excellently located right in the heart of the Vientiane.
The rooms are spacious and very comfortable, perfect for relaxing after a day of exploring the city.
Be sure to visit the rooftop bar for a pleasant experience with beautiful views of Vientiane.
Self
8/10
Excellent
07 Apr 2025
Andrew
Nice place. Would recommend.
10/10
Exceptional
07 Apr 2025
SAMPHANH
Road construction
Leisure Partner
8/10
Excellent
24 Mar 2025
SAMPHANH
Close to river
Leisure Partner
8/10
Excellent
21 Feb 2025
Purobi
Good hotel. Check in was stressful s the young man could not find my reservation for over 5 minutes. It seemed that he did not quite know how to read English.
Business_and_leisure Partner
10/10
Exceptional
15 Feb 2025
Michael
The property has an excellent sky rooftop bar and restaurant. I enjoyed a number of evenings watching the sun go down.
The staff were warm and engaging. Most enjoyable stay
10/10
Exceptional
06 Feb 2025
EDGAR
Hotel location, staff service and cleanliness are very good plus good selection of dishes for breakfast.
Leisure Family
10/10
Exceptional
04 Feb 2025
Ieng
I stayed here 3 weeks, and overall experience had been exceptional. The room was clean, and there was a variety of breakfast options. The staff were courteous, friendly, and accommodating to our requests. I highly recommend this hotel as it’s a quick walk to the Night Market and a few blocks from the Night Food Market.
Leisure Family
8/10
Excellent
24 Jan 2025
Vincent

Good value

Very good value stay at a great location. Will stay here again.
Partner
10/10
Exceptional
15 Jan 2025
Keng
This hotel is a wonderful stay for my fiancée and her parents to stay in. It is close to night market where I enjoy shopping with my family. I would love to stay at this hotel again.
Business Family
10/10
Exceptional
02 Jan 2025
Sinhpraseuth
Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything
Friends_and_family Family
4/10
Poor
31 Dec 2024
Yuri
If you like rollercoaster rides, you’ll love their shower. One minute it gives you burning hot water then it turns to solid cold shower. It happens every few min. Inside the shower was rusty and mouldy.

Front desk ladies and the lady manager need to learn hospitality attitude and services from their serving staff. Servers from bartenders and breakfast people were very nice except those rude cold ladies at front, especially the middle aged manager.

When I asked for a late check out, one lady wanted to charge me. I then asked another gentleman later again who allowed me to stay a little longer.
Leisure Self
4/10
Poor
31 Dec 2024
Yuri
At check in, front desk lady requires CASH deposit of 30USD. When I only had 20 dollar bills, she just kept 40 because she didn’t want to give me a change.

She then asked me some questions that made me assume this hotel is often used for “funny” business with some unwanted overnight guests. Of course someone like me with a US passport, a solo female Traveller who is obviously married, who looks more Asian than American couldn’t possibly be booking an “executive”room all to herself. Good start.

AC worked like a champ. Sloppy housekeeping. Breakfast had limited selections but they will make eggs if you ask. Bar upstairs is very nice but can get loud. I would not stay in their suite which is on the same level as their popular bar (I made that mistake in my previous trip in a similar hotel setting). When I first saw the tv listing inside the remote box (shown) was very nice except the info was incorrect.

To me, their view of “service” is “what can we get away with” rather than “how can we better serve our customers.”
Leisure Self
10/10
Exceptional
03 Dec 2024
Sung A
This hotel is flawless! Everything exceeded my expectations, from cleanliness and service to location. I'm truly grateful for the comfortable and delightful stay this hotel provided.
2/10
Poor
15 Oct 2024
Paul
Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid
Business_and_leisure Friends
8/10
Excellent
29 Sep 2024
Ki Bong
Clean and nice location.
Leisure Self
8/10
Excellent
11 Jun 2024
Verified traveler

Stingy

It served its purpose and the heart of Vientiane.

Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick.

They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar.

These are all minor issues. The room was fabulous.
Self

Location & surroundings

SureStay Hotel by Best Western Vientiane
101 Chaoanou Road, Vientiane, Laos

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SureStay Hotel by Best Western Vientiane

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