Citi-M Hotel

Indonesia , Jakarta
Jakarta, Jl. Tanah Abang 1 No.11, Jakarta Pusat
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50 reviews shown

2/10

Poor

26 Jan 2026

stephen

The photos on Expedia do not match the rooms or their condition. It was all very shabby and rundown. The experience was very disappointing. Even the gym didn't have the equipment in the photos. It seems like they took photos from another hotel and added them to this one. If you stay here you will be very disappointed. The price in no way matches the poor quality. The list is so long. The tv turned on and could not be turned off, etc.. Beware, or as they say in Indonesia Hati Hati

Business_and_leisure Family

8/10

Excellent

24 Oct 2025

HUY

Convenient location in Central that is near everything that a traveller would need. Facilities are dated but well-maintained and managed. Breakfast buffet is pretty good. Staffs are friendly and helpful. I ended up staying here twice before leaving Jakarta.

Leisure Self

10/10

Exceptional

18 Oct 2025

Warren John

excellent

Self

10/10

Exceptional

02 Jul 2025

David

The staff were incredible and so friendly! Evie was especially helpful with everything that I needed. I will definitely be coming back.

Leisure Self

10/10

Exceptional

08 Jun 2025

Warren John

Shout out to the Front Desk and F @ B Staff... always friendly and welcoming

Business

8/10

Excellent

27 Jun 2019

Verified traveler

Good customer service, easy check in. The room was little small. Tasty food on room service menus.

8/10

Excellent

20 Feb 2019

Jose

Efficient lodging in Jakarta

The hotel is very good (considering the price) facilities are basic but OK. Room a bit small but clean. 24 h food service. Well located, but immediate surroundings very poor.

8/10

Excellent

17 Dec 2018

Verified traveler

Located in a bit secluded location. But, very nice, clean and an affordable hotel to stay. The breakfast buffet was very good for which I will give them +1.

4/10

Poor

05 Nov 2018

Fatimah

After the 2nd nite, one of our rm experienced total black dirty water in the wc as well from the sprayed water. Water flow from the sink also very weak. We decided to check out and moved to another hotel as we hv another 2 more nights. Anyway to refund for tje rm with problem?

10/10

Exceptional

13 Oct 2018

Nor Afida

Lokasi & staff

Lokasi agak tersorok & supir grab agak mencari di mana.
Agak jauh dari rumah makan.

But staff very helpful & friendly.
mau kemana2, staff nya bisa pesan grab.
Kamar bagus sekali, makanannya pun enak :)
Selesa tinggal di sini.
Wifi laju.

Family

8/10

Excellent

02 Aug 2018

Verified traveler

Good Stay

The staff were courteous and the hotel clean

8/10

Excellent

06 Mar 2018

enny

since this trip is for business so, it fine for the sort trip, close too the city

6/10

Pleasant

14 Dec 2017

Kishor

OK, bit isolated

Location is not so good. You'll need uber to get around. Comfortable bed. Excellent Wi-Fi. Great breakfast. Lovely, helpful staff. Our special thanks to the lovely Karina, who looked after us and helped us with sightseeing advice. Room fittings remind me of supermarket shelving. Lots of watchable TV channels. Excellent. Some great movie channels. Only problem is that the bathroom is a wet room. Everything is wet when you have a shower. Overall good value for money.

Partner

6/10

Pleasant

09 Dec 2017

Traveller

Reasonable Price for a Centrally Located Hotel

The only thing to shout about this hotel is its central location. Front desk staff weren't friendly. room was very small, shower was above the toilet seat. We had wanted a centrally located hotel at a reasonable price, but didn't expect the standard to be quite so low. Our window overlook a wall.

10/10

Exceptional

16 Nov 2017

Claire

USA

Great location and friendly staff. Amazing food with 24 hour kitchen. Would stay here again the next time I am Jakarta. Couldn't ask for better hotel because the staff was very helpful making it easy for us to navigate the area and the city. Highly recommend this hotel.

Partner

6/10

Pleasant

11 Oct 2017

Vicki

Just ok

Just ok; desk manager that checked us in was so cranky; Two different ladies worked day shift and were very pleasant and helpful. Breakfast had few western choices; no fruit, coffee good. Beds were hard, room very bare, WiFi pretty good, shower is part of whole bath area so everything gets wet; this is common I think in a lot of Asian hotels. Location is ok, not great.

Family

10/10

Exceptional

13 Jul 2017

Awad

SERVICE LIKE 4 STARS HOTEL

STAFFS WERE WARM AND FRIENDLY

Family

8/10

Excellent

14 Jun 2017

Ida

Very convenient, close to Gambir train station, breakfast buffet was good; a lot of selections. The place was clean, and staff were courteous. Over all, it was a good place to stay.

Family

10/10

Exceptional

24 May 2017

Gianfranco

Personal service fantastic!

Impressed with the personal service of the staff at front desk, at breakfast room.

8/10

Excellent

10 May 2017

Verified traveler

Nice hotel, near to MONAS, near to city

Hotel near to monas, have public transport to city or another places.
Super friendly and very helped staff.

8/10

Excellent

01 Feb 2017

Andrew

Decent hotel with excellent breakfast

The best part of this hotel is the excellent buffet breakfast! Lots of selection of Indonesian and Western food. They also have free shuttles to various places, like the textile market and Gambir station. Otherwise, the room was standard and not very remarkable, but comfortable. Unfortunately, our A/C unit stopped working the second night, but we were only there for two nights so we didn't bother complaining.

4/10

Poor

04 Jan 2017

Verified traveler

Luckily there are still much room for improvement.

The service at the front desk was excellent and the staff are all very helpful. However to stay competitive in the Jakarta hotel market, the hotel needs upgrade and overall renovation as the room was a bit old & decoration was out dated. Ant was found in the room and dining table at the restaurant as well. This is the first hotel I stays that provide towel in dark colour. We don't know if they are clean or safe to use as you can't tell when the towel is in dark colour. I can't comment much on the location but I have 2 taxi trips to hotel and one of the Blue Bird taxi Driver is unaware of the hotel and has problem finding it even with me showing him the name card of the hotel. It is more like a budget hotel for couple and with the same price you can definitely find better hotel in this city.

Family

8/10

Excellent

20 Dec 2016

Cait

Clean hotel close to the National Monument

The staff was excellent. I am an English speaker, and I had no difficulties communicating with the staff. They answered all my questions and needs. They ordered a taxi for me, kept our luggage in a storage room after we checked out, and the complimentary breakfast and coffee were delightful. The room was very comfortable, easily climate controlled, and the wi-fi worked without a hitch. The only thing we noticed were some very small ants in the room, but they were few and were not a problem.

8/10

Excellent

15 Dec 2016

Qila

the hotel is good and comfort, but the towel have one of some smell of ciggarates.

10/10

Exceptional

12 Nov 2016

Keith

Good Location

Well located hotel, staff were great, food good except for last night when it was under cooked.

Family

10/10

Exceptional

27 Oct 2016

Verified traveler

room was very comfortable. near to city center

Food served was very healthy food that fits my diet as I went to Jakarta for a marathon. Room was very comfortable and staff were all very friendly. Definitely will stay again at this hotel for my next visit.

10/10

Exceptional

14 Oct 2016

Hwei-Ying

Would stay again

KEnneth and staff were extremely helpful!

Family

8/10

Excellent

05 Sep 2016

Allan

Value hotel & clean

Good value hotel & friendly staff. Need a taxi they call for You. Very efficient no surcharge.

Family

10/10

Exceptional

12 Jul 2016

Verified traveler

Superb staff, clean environment, comfortable experience.

8/10

Excellent

03 Jul 2016

Mike

Great option close to Gambir station

This hotel is a good option for when you'll have to be at Gambir station. Good for a stopover or several nights in Jakarta. Busstop is quite nearby and local buses can take you to kota.
Very friendly and helpful staff, good breakfast and nice rooms.

Partner

6/10

Pleasant

12 May 2016

Budget Hotel, Ok Location, Ok Staff

After reading good reviews on TripAdviser for this hotel I end up booking it on Expedia for my recent 3 days stay in Jakarta. The location is bit isolated and needs 5-10 minutes of walk to reach main road to get transport etc. I was given a room where AC was making terrible noise and the bathroom tap after each use and/or after every toilet flush the pipes were making fire siren type noise for 10-20 seconds. I requested for room change and they changed my room next day. There was no issue of noise in bathroom any more but AC was still making noise. Once again I spoke with reception and they advised that all rooms has same brand AC and they all make similar noise. There goes my quite sleep. I had to practically use ear-plugs to sleep without interruption. Staff was OK and helpful on most occasions. Breakfast was alright. I would avoid this one if I am visiting Jakarta next time.

10/10

Exceptional

26 Apr 2016

songphon

Big and comfortable room, Easy to travel in Jakarta

Family

10/10

Exceptional

20 Apr 2016

Melly

Hotel with good food and very polite staff.

The food was good, the staff was very helpful and kind, polite. My husband got flu at that time, and the staff tried to served something for him.
Just keep do that. Foreigner like Indonesian people because their manner and kindness (most of them)

8/10

Excellent

21 Mar 2016

waleed

City M hotel

This hotel was not for citi crawlers. The neighborhood was good for government business related stay.

6/10

Pleasant

26 Feb 2016

Verified traveler

Citi M

Totally worth the price. It's three stars all the way!

Partner

10/10

Exceptional

16 Jul 2024

Hisayuki

WIFI was a little slow.

Leisure Self

2/10

Poor

16 Jul 2023

patrick

very dirty rooms , cockroaches in our room. very noisy from other hotel guests.the food is horrible.for breakfast cold food almost no choice.choice of rice with some vegetables and mini pieces of chicken with more bone than chicken .the other thing we could choose was bread with a fried egg .i asked if they had fruit they didn't.for drink they only have old coffee and tea that had been standing for hours and water.there was nothing more.we are not fussy eaters but this was so bad and dirty that we ate outside the hotel.we were happy that we only stayed 2 nights. we had no choices our plane was only in 2 days and we had already pay.never ever again in this hotel. stay away from here.

Leisure Family

10/10

Exceptional

08 Dec 2021

Jing

Buffet sarapan bagus

Business

8/10

Excellent

15 Dec 2019

Bruno

La chambre est bien avec de bons lits mais ce qui me désole c est qu il y a 2 fenêtres qui ne servent à rien
La 1ère fenêtre donne sur un mur noir et la 2ème fenêtre sur le couloir de l’hôtel
De plus il est assez dangereux pour les personnes âgées de mettre la douche en plein milieu elles risquent de glisser et se casser la jambe. Il faudrait au moins prévoir un anti dérapant au sol

Leisure Family

10/10

Exceptional

16 Sep 2019

Hsien Shu

It worths to book again

Friends

8/10

Excellent

18 Aug 2019

Tad

設備は古いが清潔である。タオルが古い、トイレットペーパーの置き忘れなど不備はあったがスタッフの対応が気持ち良い、

Leisure Family_with_children

6/10

Pleasant

13 Aug 2019

Michel

Pas de restaurant à proximité

Shuttle airport payant ?!!
Malgré gratuité promise...
C'est malhonnête

Partner

8/10

Excellent

11 Aug 2019

Mark

Preisleistung ist Gut!

Wir waren zwei Nächte dort und dafür war es gut!

Partner

10/10

Exceptional

24 Jun 2019

Verified traveler

Ok quelques améliorations à faire: rapidité pour nettoyage des chambres. Très bon restaurant

Leisure

4/10

Poor

25 Jul 2018

emilie

Terrible

Près de la station Gambie... seul point positif
Sinon, la chambre est sale. La douche est affreuse. Tu prends ta douche sur la toilette.
Mal insonorisé.
Lit très dur.

10/10

Exceptional

11 Jun 2018

Line

Très bien

Partner

10/10

Exceptional

09 Jun 2018

CHUNGLIANG

很好

離紀念碑很近

Family

8/10

Excellent

13 Apr 2018

Anette

Fräscht hotell med mycket bra läge

och våningsplanen var väldigt nytt och fräscht. Rummet var fint, lite mörkt men helt ok. Badrummet var däremot väldigt trist, ingen avdelare till duschen utan man duschade vid toalettsitsen och det blev väldigt blött överallt och ingen skrapa eller nåt för att torka upp det. Personalen var mycket trevlig och hjälpsam och hade gratis transfer till tågstationen. Restaurangen var ockdå helt ok. Skulle definitivt bo här igen.

6/10

Pleasant

28 Nov 2017

Marlen

Good value - but moldy

I want to mention first that staff was very nice and at least tried to make our stay a good one. I also want to point out that I was impressed by the food (great value and even vegetarian choices for breakfast).
However, the room smelled terrible (moldy) like most rooms in Indonesia though. It’s also due to the way the room’s set to. The shower is pretty much in the same room with little to no ventilation and no window. So naturally it’s moldy. If you have allergies don’t do it. I did not request another room as I’m pretty sure they’re all the same anyway. Beds are comfortable enough. I used the fitness facilities - AC was working but had to climb up a chair and switch it on myself. I just don’t get why the simple things aren’t taken care of. Just vacuum the floor there and it will be totally fine. Also, something we found in pricy AND cheap accommodation, the smoke detectors were covered - absolut NOGO! And not the way to fix other issues.Anyway, the value of this especially combination with the breakfast fitness and feee train station shuttle is still great.

Partner

6/10

Pleasant

20 Oct 2017

toni

Is geht ich werde nicht noch mal buchen

Hotel ist nicht gut keine Fenster bader Zimmer ist nicht gute zugestand ist weit von Zentrum der Gegend ist nicht gut für Nacht nach meine Meinung is gebet schöneres Hotel als das ist nicht Empfehlenswert