Stay Q Dominique

Colombia , Cartagena
Cartagena, Calle 20 16 66
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50 reviews shown

10/10

Exceptional

04 Mar 2026

Jennifer

My stay was very comfortable and enjoyable. I only wish I could've stayed longer but I will definately return. The pool was great and the staff very friendly and kind. I had no complaints during my stay.

Self

6/10

Pleasant

22 Feb 2026

Brian

The staff was amazing. The unit was nice. I rented an apartment for 2 weeks. I did not have any silverware. I only had I roll of paper towels and toilet paper. I was told that I would have to purchase any additional that I would need. Also, I booked a room that specifically had a king size bed. My unit had a full size bed. I talked to the hotel staff about the issue. They told me that the issue was with Expedia since I booked through them. I contacted Expedia immediately, and did not receive any communications from them.

Self

10/10

Exceptional

27 Sep 2025

Omayra

Gracias por todo

Leisure Family

10/10

Exceptional

25 Sep 2025

Manuel

Not much to say, I would easily live at this place. Everything was awesome!

Leisure Self

2/10

Poor

02 Aug 2025

Diana

It is not the first time I stayed at the Dominique building with my husband and son. But it is the first time with this host bad experience. With Dominque stay Q . The apartment was not clean didn’t have enough toilet paper and garbage bags. In this apt you can even find a hint of salt or sugar. The bathroom was dirty as it shows on picture I send to the host. The bathroom had hair on the drain and the floor was so dirty after walking bare foot for 3 minutes. For the price we paid and for the rush the host enfasize of charging for the entrance bands $10 dollars and 50$ worth for cleaning we felt they are on top of the charging but not on top of making the guess feel welcome and confortable. After sending the pictures to the host Valentina, a cleaning lady came to ask for the pictures I sent but not to clean the bathroom. The air conditioning filters were smelling like mold and the humidity an mold shows on the wall living room going to the balcony. The bed was very sloppy made as if someone was rushing to clean only one sheet on the bed and one comforter smelling weird, pillows were dirty without covers smelling to sweat. My husband felt the mattress smell weird this also didn’t have a matresss protector fortunately was a washer machine. I don’t recommend this host.

Business_and_leisure Family

2/10

Poor

11 Jul 2025

Michael

Someone came into my room and stole my wife's credit card, cash and sunglasses.
The property didn't really do much to help, except recommend that I check next door to see if anyone can be seen on the store camera and keep them informed.
I found a lawyer, went to the prosecutor's office and opened a case.
Not one time did they communicate with me for a update or resolution.
In addition, nothing was on schedule, they were coming to clean on a specific day, showed up 2 days later. Everything took awhile to be resolved, while the property manager was given information that wasn't true, about when things were done or maybe not.

Partner

10/10

Exceptional

04 Jun 2025

Veronica

AMAZING!!! ITS GORGEOUS, SAFE ABD SO FUN!!!!

Business_and_leisure Partner

2/10

Poor

25 Apr 2025

Mark

Piden pagar por brazalete más caro de lo que está en internet. Y solicitan pagar por limpieza la cual no sirve pues el piso estaba sucio y los pies quedaron negros, los cojines sucios, el sofá estaba asqueroso. El vigilante se cree dueño del edificio y no permitió entrar a mi sobrina que venía a ayudarme a empacar por una lesión en mi mano.

Business Family_with_children

10/10

Exceptional

20 Apr 2025

GERARDO

Nice place, thank you

Leisure Friends

8/10

Excellent

03 Apr 2025

Tamara

The property was clean and spacious, offering a comfortable stay with two bedrooms, two bathrooms, a washing machine and dryer, and a jacuzzi. The kitchen was well-equipped, making it convenient for meal preparation. There was a small grocery store and several restaurants nearby, adding to the convenience. The beach was also within close proximity, enhancing the overall experience.

Excursions were available at nearby hotels, which we discovered by chance on our last day. It would have been helpful to know about these options earlier. It's worth noting that each apartment is independently owned, and unfortunately, we experienced issues with the hot water for both the shower and the jacuzzi during our stay.

As a first-time traveler, I would have appreciated a list of local activities or suggestions for things to do in the area to help enhance the experience. Additionally, the building has a no-guest policy, which is important to be aware of.

Leisure Family

4/10

Poor

17 Mar 2025

Mabel

The water to take a shower was always cold never got warm even the hot tub was cold. Also, I was suppose to have a working washer and dryer and there was no dryer and it was complicated to get anything dried. I wouldn’t come here again.

Leisure Family

8/10

Excellent

15 Mar 2025

Tamara

Was not quiet rooms all
Have vents to open areas can hear others all hours of night lots of noise but besides the night noise 9 nights in a row everything else was great

Leisure Family_with_children

6/10

Pleasant

01 Dec 2024

Joel A

The beds need to be updated. Very uncomfortable. Some utensils had mold. The coffee machine cannot be used because it had mold inside. The jacuzzi was also with mold. Apartment needs to be clean better.

Leisure Family_with_children

6/10

Pleasant

01 Dec 2024

Alexandra

Cuando llegamos a el apartamento no era para nada lo que se ve en la fotos aquí en expedia. Los muebles de la sala eran baratos y las camas de los cuartos duras e incomodas. Los utensilios y las ollas de la cocina estaban viejos y dañados. En los alrededores no hay muchas opciones para comer, sobretodo si vas en familia.

Cabe resaltar que el servicio de parte de los empleados del edificio fue excelente. Le comentamos sobre nuestro disgusto al ver que no era lo que se presentaba en las fotos y ellos muy amablemente nos acomodaron los cuarto para que así estuviéramos mas cómodos. La lavadora que tenía el apartamento era muy pequeña a penas pudimos lavar ropa. Las toallas no las cambian, uno mismo tiene que lavarlas y por tener una lavadora tan pequeña solo pudimos lavar 3, éramos 5 personas. En si la experiencia fue buena pero en dueño del apartamento debería invertir $ en el para que así sus huéspedes tengan una mejor experiencia.

Servicio al cliente excelente. En lo demás, no lo recomendaría sobretodo si vas a viajar en familia.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2024

Samuel

I stayed for a few days. The staff was friendly, hotel was very clean, and close to some restaurants which were a walkable distance away

Leisure Partner

2/10

Poor

25 Nov 2024

Mamadou Aly

Bad experience, I did t like it at tall. First of, they don’t allow you to bring any visitor which is something they don’t mention when you are booking. As soon as you come in they charge you a cleaning fee, they dont come to clean every day as they are supossed to. How here is the worst part, water barely comes. You can spend a whole day with no water. I had to buy water bottles to Brush my teeth, I couldn’t take a shower for a whole day. If you come here, know that you won’t be able to take a shower whenever you want. They will tell you it’s the whole city, which is a lie, I made it to different hotels and public places and they have water. I regret booking here, I’ll never come back for sure

Business_and_leisure Friends

6/10

Pleasant

14 Nov 2024

Jordan Nathaniel Gene

The property was very nice. Our rooms were always cleaned for the most part on the whole stay. Most of the staff were very friendly. And it was a good walking distance to beach and some restaurants.
Cons: there were no blinds in the living room so people could constantly see into your hotel room.
They also don’t allow ANY guest. If you’re visiting with family your family can’t even step foot into the hotel let alone go up to your room or to the pool. I thought this was a terrible rule.

Partner

10/10

Exceptional

10 Nov 2024

Yamile

It was a really nice Hotel, the staff was helpful and the room was amazing. The views from the rooftop are pool is breathtaking and would definitely come back here again .

Leisure Friends

10/10

Exceptional

28 Oct 2024

Monica

Secure and that gave is a peace of mind

Leisure Family

4/10

Poor

08 Oct 2024

Jide

Nice and secure building with splendid rooms, well furnished and equipped. Airconditioners work very well and keeps you cool throughout your stay. All of the workers were very nice and supportive.

However, my room smelt like sewage intermittently throughout my 3 day stay. I constantly got bites all over my legs and I couldn't identify the source to determine if it was due to bed bugs or some other insect. The location is also a significant distance from the downtown area, so expect a 30mins drive to the Clock tower and other fun spots. The gym is nothing to write home about...1 rickety spin bike that's falling apart, 1 old treadmill and 1 more equipment. The apartment also charges a significant cleaning fee but they make no effort to clean the apartment nor replace the beddings or towels throughout the stay.

The internet in the rooms is not particularly fast as I struggled to connect during work calls, although the internet in the coworking room on the ground floor is exponentially better. The shower doesn't work well, as the water quickly alternates between very hot and cold, with very low water pressure.

Overall, I will not recommend.

Leisure Friends

2/10

Poor

06 Oct 2024

Danielle

The upstairs pool was nice. The balcony jacuzzi was ok. The “master bedroom” had two twin beds. The other bedroom had a twin bed with sliding bed at bottom. The beds were hard and extremely uncomfortable causing aches and pains. The apartment advertised with nice furniture was not what we received. The furniture was VERY basic and not luxury at all. We had worms in the apartment and there was also a giant roach. We stayed 7 days/6 nights and there was no /cleaning the entire stay. Only one of the showers ran hot water.

Leisure Family

8/10

Excellent

02 Oct 2024

Jan Carlos

The beds mattress are in bad condition . They need an upgrade asp..

Leisure Family

10/10

Exceptional

29 Sep 2024

Shawna

I had the 2 bedroom 2 bathroom unit. I t was so beautiful. The kitchen was fully functional and stocked with everything you need. The beds were comfortable. The wrap around balcony was amazing. Watching the plane land and take off was great. The washing machine with the dryer was a huge bonus. I would definitely stay here again.

Leisure Family

10/10

Exceptional

20 Sep 2024

Louis

Amazing! I was a bit nervous because it was my first time in Cartagena. The area is a quiet beach zone about 15 min from Boca Grande. Staff was amazing! greeted us so professionally. Escorted us to our room and took the time to answer questions. The Infiniti pool on the 15th floor is AMAZING. Sandy and George at the front desk were so nice. I can't wait to go back

Leisure Partner

4/10

Poor

17 Sep 2024

Horacio

BAD BAD experience.

Bad experience. My reservation was originally made for 7 days and 2 people, but I arrived on the first day alone and informed the staff that the second guest would be arriving the next day. They charge for a hotel identification wristband for each guest, and I paid for two. The following day, when my wife arrived, the front desk agent claimed the reservation was only for one person. Despite my explanations, they ignored me until I found the confirmation email as proof. They then tried to charge me again for the second wristband. After some discussion, I did not pay.

Three days after my wife’s arrival, she left the room, and the plan was for my son to use the room as the second guest. I informed the front desk of this plan, but they said it was not possible. I explained that there would still be only two guests in the room. After consulting with someone for authorization, the staff member informed me that the system wouldn’t allow the change, but she eventually agreed and said she would send an authorization email to the front desk. However, when my son arrived at 10 PM, the email had never been sent, creating yet another issue. Fortunately, another front desk agent resolved the matter, but these are the types of problems you don’t want to face. Although listed on hotel platforms, this place seems to have its own rules and does not operate like a typical hotel.

If you want your room cleaned, you need to request it daily.

Partner

10/10

Exceptional

13 Sep 2024

Crystal

The staff was very helpful and the property is new.

Leisure Family_with_children

8/10

Excellent

26 Aug 2024

Roberto Carlos

This property is very near the airport, but a 15-25 minute drive to downtown, which can get complicated with traffic. However, the building has a rooftop pool and two jacuzzis with two bbq areas, with view of the beach and the airport that we enjoyed a lot. personnel in the rooftop is very polite giving great service, and offering several different drinks at reasonable prices. The apartments may be a gamble as we rented two of the two bedroom units, one of which was very modernly decorated and the other was more simple, but still good. spaces are not huge but comfortable.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2024

juan

I was a good place and quiet

4/10

Poor

21 Aug 2024

Haomiao

2 hours for checking. Forced to buy VIP wrist bands to use the pool, and pool close at 9 pm too early! Room is not very clean either! Very disappointed.

Leisure Family

10/10

Exceptional

16 Aug 2024

Kristina

They’re very accommodating. At the last minute decided to arrive one day early, they moved my reservation without charging me any fees or penalties. The room was spotless, very clean. Only thing I did not like was extra blankets and hand soap. The jacuzzi was very pretty at night. The rooftop amazing, infinity pool beautiful view. You are a bit from downtown and nova grande but I paid no more than $10 for an Uber and as low as $3 getting back and forth

Leisure Partner

8/10

Excellent

06 Aug 2024

Raymond Eugene

El servicio al cliente fue muy bueno. Todo limpio y todo el personal fue muy servicial. Desafortunadamente solo 2 de 4 días que pagamos por café y pastries en la mañana, nos fueron entregado.
Un lugar muy tranquilo para descansar y pasarlo en familia.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2024

Richard

The hotel was beautiful and clean. The rooftop pool was really nice to relax in as well as the balcony jacuzzi. The staff were always helpful whether that be things missing in the room or helping you find transportation. There were always cabs outside that could take you into the city for a reasonable price.

Leisure Friends

8/10

Excellent

27 Jul 2024

Rheanna

It was nice and calm. Taxis are always downstairs to help. The only thing I didn’t like was that it did not look like the picture that was advertised.

Leisure Self

10/10

Exceptional

26 Jul 2024

Nadine

That hotel was amazing thats not a hotel that was a condo beautifulllll nice and clean

Leisure Family_with_children

8/10

Excellent

18 Jul 2024

Mervin Mcdougal

The property was beautiful. Most of the staff except a few like George, Estelle Luz and the maintenance guys were not helpful. They barely answered any questions. They didn’t even make an attempt. Even when I use the app to translate it appears that I was a bother. I love the amenities but I think the next time I travel to Colombia I will choose a place with more knowledgeable and helpful staff

Leisure Partner

10/10

Exceptional

15 Jul 2024

joanna

Room was never cleaned. I asked 3 three time to get more sheets/blanket for sofa bed. After the 3rd day i teceived the extra sheets.

Leisure Family

10/10

Exceptional

15 Jul 2024

Darus Bacote

Great property full of great people. Only complaint would be response time to requests but besides that everything was great. Will definitely stay here again in the future.

Leisure Friends

6/10

Pleasant

09 Jul 2024

Verified traveler

Bar closes early no ice machine not enough toilet paper mattress feels like laying down on concrete blocks no tv’s in bedroom

Friends_and_family Family

10/10

Exceptional

05 Jul 2024

Excelente

8/10

Excellent

04 Jul 2024

Irma

Overall enjoyed our stay, just be prepared to take cold showers, there was NEVER any hot water when showering and bring your own beach towels for the pool/beach, they don’t provide any!

Leisure Family_with_children

10/10

Exceptional

03 Jul 2024

Michael

I liked that if there was a complaint they will try to resolve it quickly. Didn't like you couldn't get family members a pass to visit.

Leisure Partner

10/10

Exceptional

03 Jul 2024

Andrea

Excellent Place 100%

Excellent place, close to the beach, beautiful views from the pools, the truth is I would return again and again thanks thanks thanks

Friends_and_family Family

8/10

Excellent

01 Jul 2024

Jesus

I had a great experience with the hotel Dominique, few things I would change for my experience would have be espectacular . I stay for 7 days and I have to ask for bathrooms paper and kitchen. Often, and not always they brought it to my Apt. Also in the swimming pool ask for a towel and they didn’t have any. If they change that I know for the next time or next client would have love the stay to the max.

4/10

Poor

28 Jun 2024

Erico

Muy mal ubicado y ausencia de servicio. Obligación de tener que sacar basura y lavar trastes. Muy mal

Business Self

6/10

Pleasant

26 Jun 2024

Marie

Check in took us over an hour, front desk couldn’t find our reservation. Which two weeks prior to arrival, I received an email from the property requesting check in info for each person that will be in the apartment. I did all the process, gave passports info, when we arrived they couldn’t find my reservation. Finally after checking in we were giving the wrong apartment, had to wait another 45 mins, until we can get the correct apartment. Even in that apartment only had washer, no dryer.
Those were the only issues, other than that property is very clean, updated, neighborhood is safe.

Leisure

10/10

Exceptional

25 Jun 2024

Cassandra

I would visit again

Partner

8/10

Excellent

24 Jun 2024

Ninyas Zaya esha

Safety

Leisure Friends

8/10

Excellent

14 Jun 2024

Christopher

This place is really nice. I really enjoyed staying in the room with jacuzzi on the balcony. There was an smell that i didnt like in the living area, but i was rarely there. The reception was great but I wasnt made aware of any vip. They dont allow guests so that was a little disappointing also but i understand why. All in all I would definitely come again.

Leisure Self

10/10

Exceptional

13 Jun 2024

David

Best apartment in Cartagena, amazing pool view

Business Self

10/10

Exceptional

03 Jun 2024

Ronald

Fantastic stay

Fantastic apartment, very complete, jacuzzi on the balcony.
The welcome drink and each morning coffee/snack, as mentioned at Hotels.com, was unknown but after showing the reservation it was arranged immediately.
Very helpful and friendly staff!

Partner