Name: Las Américas Casa de Playa
Address: Anillo Vial Sector Cielo Mar La Boquilla, Cartagena, CO

6/10

Pleasant

20 Jul 2026

Mariana

It was a rather unfortunate experience compared with the high expectations you may have of a hotel like Las Americas. It is rated as one of the top hotels in Cartagena both for business and families vacation, however for the high price -almost as expensive as Torre Del Mar rooms-, the Casa de Playa rooms are really low maintenance and old style. The rooms don’t even have a smart tv where you can stream any of the World Cup matches, not aired on public national TV or simply watch a movie or series on your favorite platform. Although the advertised 5 excellent restaurants with Mon to Sun opening hours, it was a shame to find 2 of them closed for no-reason, except for the always open Meson don Cristobal and the 2-Michelin stars, Erre, that by the way, is a really amazing option, tasty and delicious food and great service for the price (really high $$$), except for the unfortunate experience that night of a Wagyu Picaña dish, that definitely wasn’t neither wagyu nor picanha, as it was hard like a shoe sole for a medium cooked steak.
Regarding the gym and spa, didn’t have the chance to use them as they were on maintenance some of the days of our stay.
Finally, I hope they consider to reduce the “pasadia” option as it makes common areas, restaurant and beach experience for guests, a nightmare due to the amount of people going around the hotel, making difficult to even find a table to sit and have lunch. It was an overall fair experience with a lot of room for improvement

Family

6/10

Pleasant

18 Jul 2026

Henry

We stayed at casa de playa hotel but the building it’s very old for the price I think is overpaid. Food is also very expensive.

Family_with_children

8/10

Excellent

15 Jul 2026

Sandra

The room was always clean

10/10

Exceptional

12 Jul 2026

Digna

The staff was very friendly, from the check-in team to room service. The hotel offers a wide range of services and amenities, including multiple pools for both adults and children, a golf course, and a nearby beach. The food was delicious, and the beds were incredibly comfortable. We loved the hotel.

Family_with_children

6/10

Pleasant

04 Jul 2026

Luis

If you are traveling to Cartagena with your family, including kids. It is the best and only option. It is not a bad hotel but a bit pricey for what they offer. The food it is ok, but expensive. Not worth it. The service was mmm. I had amazing aid from some employees but a really bad attitude from others. Still plenty of room to better things

Family_with_children

10/10

Exceptional

25 Jun 2026

Miguel Angel Perez

Everything and everyone was absolutely amazing! Hotel administration and staff, from the entrance to the restaurants and specialty shop and activities. We will definitely come back to Las Americas again!!

Family

10/10

Exceptional

24 Jun 2026

Ana Lorena

The breakfast included was awesome and delicious

Friends

8/10

Excellent

08 Jun 2026

Carmen

Good facilities for children. Very good breakfast buffet and room service. Nice spa services. Rooms are clean but could be better. Pool and beach close early. Room assigment in areas affected by construction should be better coordinated. Not many places to walk around.

Self

10/10

Exceptional

07 Jun 2026

Stella

Revisar antes de tu viaje todo deo paseo ya sean reservas o papeles si es necesario

Family_with_children

8/10

Excellent

02 Jun 2026

Helmuth

Hotel could use a bid of modernization. Not bad, but could use it. Just saying

Partner

10/10

Exceptional

31 May 2026

Nelson

The place was awesome. The staff was spectacular.

Friends

10/10

Exceptional

26 May 2026

Adriana

Amazing view, breathtaking for sure

Family_with_children

10/10

Exceptional

10 May 2026

Estefany

Todo perfecto

Family_with_children

10/10

Exceptional

22 Apr 2026

Maynor E. Ramos

Breakfast was fresh

10/10

Exceptional

17 Apr 2026

Lana

Enjoyed staying in Las Americas

10/10

Exceptional

16 Apr 2026

Nazif

Hotel is a bit outdated make sure stay in the tower but breakfast is 10/10. Great location. Great staff. Great overall everything. I will come back but def stay in the tower !

10/10

Exceptional

13 Apr 2026

sonny

Place was beautiful and very clean staff very nice and friendly

6/10

Pleasant

13 Apr 2026

Juan

The breakfast was good! The showers in the bathrooms had mold.
They have several pools and restaurants, but you can only order from the restaurant at each specific pool. That is not good.

Family_with_children

10/10

Exceptional

10 Apr 2026

Stephanie

The breakfast was very repetitive in the buffet, the room housekeeping was amazing the pool staff and pool bar staff were top notch. My only complaint is the construction of repairing ceramic tiles at 8am when we were trying to sleep. This happened multiple mornings and was very inconvienent when you are trying to rest

Family_with_children

10/10

Exceptional

05 Apr 2026

Jonathan

It was the best of the best . Im coming back at the end of the year

Partner

10/10

Exceptional

31 Mar 2026

Marta

I always stay there when I travel to Cartagena, love that there’s many pools to choose from, bar at the beach stay open
Late.

Friends

8/10

Excellent

28 Mar 2026

Roberto Edmundo

The good was really good value and quality
However my room was dripping water from
The ceiling

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Angela

Good 👍

10/10

Exceptional

24 Mar 2026

Sue

Perfect

Partner

10/10

Exceptional

19 Mar 2026

Luis

The entire property is well kept, rooms are clean and staff is very cordial.

Friends

10/10

Exceptional

19 Mar 2026

Waldina

The hotel is really nice, but the room looked old. Definitely needs some updates. The TV only had like 5 good channels, the service was very poor. The pools are amazing and the food is delicious.

Partner

10/10

Exceptional

17 Mar 2026

Diana

Amazing hotel for the price. Perfect for kids.

6/10

Pleasant

16 Mar 2026

GABRIEL

Everything was good but they need to upgrade there rooms there is a lot of hazardous stuff around the property also my badroom present mold on the ceiling very dangerous

10/10

Exceptional

22 Feb 2026

Stephanie

Super immaculate. A lot to do with kids. My room B6-205 had the perfect view! Left the hotel to the Centro. Super safe.

Family_with_children

10/10

Exceptional

16 Feb 2026

Robert

Rooms at the hotel are very clean ,great view from are balcony. beach is steps away from the hotel. lots to do if you have children, great kids park. staff very freindy, learn some spanish.

Leisure Friends

10/10

Exceptional

31 Jan 2026

james

Adult only pool

10/10

Exceptional

24 Jan 2026

Siomara

an

8/10

Excellent

19 Jan 2026

Sean

Great site, albeit a little dated at times. The whole site has been well maintained but it's probably in need of a facelift at some point in the near future.
Child swimming pool was very cool, as were all the swimming pools really. The staff were helpful and friendly. The food was high quality and the drinks were generous in size.

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Luis

Steps to the beach, nice and very well kept facilities, staff service was excellent

Leisure Family_with_children

8/10

Excellent

09 Jan 2026

Elizabeth

The building needs some maintenance specially the bathrooms in the Torre del Mar. Everything else was excellent. Food and service were fantastic.

Leisure Family

10/10

Exceptional

25 Dec 2025

james

Excellent view

Leisure Self

8/10

Excellent

22 Dec 2025

Luis

wonderful staff

Business_and_leisure Family

10/10

Exceptional

05 Dec 2025

laura

I love this place! Is a beautiful ocean front property for the whole family!

Family

10/10

Exceptional

29 Nov 2025

Carolina

Great service and the front desk ppl is very kind

4/10

Poor

11 Nov 2025

Brandon

AC in two rooms were not working. They attempted to fix it but was unsuccessful and we couldn’t move because the hotel was full. Also room 603 in the towers had a major issue with the shower. The drain was blocked and the water overflowed into the bathroom. Las Americas is a good hotel but sadly needs serious maintenance.

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Mildred

Everything was very nice. Just the shower drain was clogged and one of the lights over the bed next to the glass door wasn’t working either. Besides that I really enjoyed staying at this beautiful hotel.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Jennifer

My go to hotel when visiting Cartagena! It is clean with court

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Raul

Good

10/10

Exceptional

04 Oct 2025

Raul Eduardo

Good

10/10

Exceptional

01 Oct 2025

Angelica

I feel back because I really forget to to leave tips for the lady who cleaned my room but everything I as was wonderful beutiful place wonderful people staff was very nice all time I really want to go back

Leisure Partner

10/10

Exceptional

01 Oct 2025

james

Adult pool is open and great

10/10

Exceptional

25 Sep 2025

Jaime Suarez

La atención y amabilidad del personal, las opciones de piscinas tanto en Casa de Playa como en la Torre

Leisure Partner

6/10

Pleasant

22 Sep 2025

Stephen

No me gustó tanto como en otros tiempos

No servía el teléfono no servía la caja fuerte no servía el TV habían zancudos

Self

4/10

Poor

22 Sep 2025

Vladimir

I don’t usually write reviews. I only do so when a hotel is truly exceptional or when the experience has been terrible. Unfortunately, this is the latter case.

I have stayed at this hotel on several occasions over the past ten years. My previous experiences were generally positive — I was assigned clean, comfortable rooms in good condition, check-in was quick, and the service was attentive.

I honestly don’t know what has happened to this hotel. I wonder whether there has been a change in management, or if they have simply fallen into the mistake of relying on their reputation and neglecting the details that truly matter to guests.

My most recent stay was, on average, terrible. The front desk service upon arrival was rude and extremely slow — I had to wait more than 30 minutes just to check in. I was then given the worst room in the hotel: dirty, poorly maintained, noisy, with both the fan and the AC making such unbearable sounds that it was impossible to rest. Worst of all was the bathroom, which was in a disgraceful state of deterioration.

It is truly disappointing that a loyal guest is treated this way. Regardless of whether the reservation was made through Expedia or any other platform, the hotel should honor the expectation of a room in proper condition, as advertised.

I will definitely not return to this hotel.

And yes, I can already anticipate the management’s response — the standard apologies and the usual promises to improve. Meaningless words.

Leisure Family

10/10

Exceptional

16 Sep 2025

Glenn

Beautiful property right in the ocean. A lot to do and different options! Very good time!

Leisure Partner

10/10

Exceptional

11 Sep 2025

Julian Fernando

It was good the stay but food was poor

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

Jagoda

One of the best hotels we have ever stayed in

Leisure Family

10/10

Exceptional

21 Aug 2025

cirly

Excelente

10/10

Exceptional

14 Aug 2025

Kent

Great location, clean and safe

8/10

Excellent

13 Aug 2025

fernando

Great place ! A nice resort the food is amazing and staff very friendly

Leisure Family

8/10

Excellent

29 Jul 2025

Yunior R

Property is outdated, food at restaurant Bijao was just ok. Place is family oriented.

Leisure Family_with_children

8/10

Excellent

28 Jul 2025

james

Great adults only pool.

6/10

Pleasant

25 Jul 2025

Guillaume

Good but not great!

Leisure Family

10/10

Exceptional

20 Jul 2025

Rosalba

Family friendly. We had a great time.

Leisure Family

4/10

Poor

07 Jul 2025

Susan

Nice property with bad service

8/10

Excellent

06 Jul 2025

Iris

We stayed two nights at this hotel. The overall atmosphere was pleasant, however, the property is slightly rundown, which puts into question the value for money. The staff was extremely helpful.

Leisure

10/10

Exceptional

06 Jul 2025

Juliana

I like the place and all the amenities. I asked for a technician for the tv and my iwatch disappeared from the room. I am still don’t find it. The only person different that entered to the room was him.

Leisure Family

10/10

Exceptional

06 Jul 2025

Nestor Eliecer

Excellent choice again —. Great with family and kids — to enjoy …… quality family time ..
I had my oldest son with his family - all felt safe and great facility for family ….

Leisure Family

8/10

Excellent

28 Jun 2025

Nestor Eliecer

Continues to be a great place. — planning to return 3 times this year. 2025 ….
Excellent ……great staff …..

Leisure Partner

10/10

Exceptional

11 Jun 2025

Nestor Eliecer

Great place to stay. - my first stay was in 2009 or 2010. …..i must admit Cartagena has many options - this year was first stay in quite a few years — returning again at the end of June - bringing oldest son with his kids — 3 years ago we stayed at other hotel in the boquilla neighborhood….
But I know they will enjoy —
Las Americas …..

Leisure Partner

10/10

Exceptional

18 May 2025

Chet

It's an aged property but safe and well worth the price.

Staff is great and they have a working level of English as well.

Leisure Partner

8/10

Excellent

18 Apr 2025

Jennifer

Perfect Stay for Families

I love this hotel and return quite often as it is great for children.

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Eduardo

All amazing. Best place to stay at the beach in Cartagena

Business Self

10/10

Exceptional

06 Apr 2025

Sherry

We’ve stayed at several hotels in Cartagena. But, this has been one of the better ones. We will return next year. The area. The staff. The property. The AC in our room!!!! Everything was amazing. Can’t wait to go back!!!

Leisure Partner

10/10

Exceptional

30 Mar 2025

Melina

The hotel was very run down. But it was safe and peaceful. Away from the nasty street vendors that attacked me, tried to trick me and are always changing the price.
The food was very disappointing, the hotel tries to sell American food and its very bad. They should concentrate on improving the food. Also when you order food expect to wait more than an hour!
Finally, my suggestion is that they also add some music to the property, maybe some outdoor speakers for a tropical atmosphere.

Leisure Family_with_children

10/10

Exceptional

22 Mar 2025

Brandon

Great time!

Leisure Family_with_children

10/10

Exceptional

16 Mar 2025

Eric

Great

Best option
Great food
Safe
Huge beach
Multiple pools
Spa

Friends_and_family Family

10/10

Exceptional

16 Mar 2025

Zoe

This hotel had absolutely everything we could have needed! Our two toddlers loved the soccer field, mini putt, water slide, and pools. The breakfast buffet was delicious, varied and plentiful. The other restaurants were also great, especially Bijao for seafood dinner and Fogon for a great grilled lunch. The drinks were delicious and refreshing. The beach was great - the sand is darker than the Caribbean but is fine and great to relax and play in. The water was warm and the waves were great for our kids! The hotel was safe, the staff were fantastic and the facilities were clean and well maintained. It’s also a 10mins drive from the old city and 15mins from the port for any boat tours - you can request an uber or take a taxi parked in front of the hotel. We had an unforgettable stay and we can’t wait to come back!

Leisure Family_with_children

8/10

Excellent

15 Mar 2025

Alejandra

The people are very nice especially Pablo Canoles, Jennifer Mercado and Walter they are a hard workers who really love their job. The best services were received from them.

Leisure Partner

8/10

Excellent

14 Mar 2025

Tatiana

Great stuff. Property maintenance needed.

Leisure Family_with_children

10/10

Exceptional

06 Mar 2025

ANA CRISTINA

Todo muy lindo, lo UNICO que NO, la comida. Es la segunda vez que voy, y se ve la decadencia en los bufetes, especialmente del desayuno!! 3/10

Leisure Family

8/10

Excellent

04 Mar 2025

Julio

Area is pretty big and the amenities

Business_and_leisure Partner

10/10

Exceptional

03 Mar 2025

Aldo

The property is very well equipped and direct access to the beach was a plus

Business_and_leisure Self

10/10

Exceptional

13 Feb 2025

Carlos

This place is simply spectacular!

Leisure Family_with_children

10/10

Exceptional

07 Feb 2025

Eric

Good choice

This has to be the best choice in Cartagena. Food is really good. on the beach big beach. rooms have balconies. plenty of staff very professional easy-going. really great choice. pools many waterslide lots of fun, great design all around and safe. The whole place inside hotel is really safe.

Partner

10/10

Exceptional

03 Feb 2025

Robert E.

Very elegant hotel. Sort of old school. With warmth and charm despite being a very large and busy facility.lots of things to do and conveniently located next to the beach.

Leisure

8/10

Excellent

04 Jan 2025

LEON DARIO

Great place to stay with children

Leisure Family_with_children

4/10

Poor

23 Dec 2024

Adriana

It’s not updated there was rain and water falling everywhere in the room, it’s unfortunate as I thought I was better based on location, dirty elevators and hallways.

Leisure Family

6/10

Pleasant

12 Dec 2024

Kyeong-Sook

It’s a big complex with 2 hotel? and 2 receptions? Confusing to figure out how they operated and so on. Most of the staff were helpful and friendly despite limited English. Had no hot water in my room. The shower handle or knob broke.

Leisure Self

10/10

Exceptional

02 Dec 2024

laura

We had an amazing time, it’s just right on the beach, family friendly, good dining options, I would go back. We stayed in both hotels torre Del Mar and casa Del Mar and both rooms were comfortable and nice!

Leisure Family

8/10

Excellent

27 Nov 2024

Raquel

Great service, nice views

Great service, breakfast buffet and nice welcome cocktails included

Partner

8/10

Excellent

24 Nov 2024

Darrell Shane

This was a great place to stay and the staff were extremely helpful, pleasant and always smiling. Great facilities and the steam room was excellent. Lots of pools and access to the public beach. A short cab ride into town for about 25,000 pesos each way, if you want to explore.
Staff is busy in maintenance mode working on the upkeep. All areas were clean and well maintained.
Food selection was tasteful though a 4 star. Would return again.

Leisure

6/10

Pleasant

14 Nov 2024

Kelly

Please don’t go there, look around other places my hotel room had mold. They played loud music all night, hotel only has 3 restaurants and everything else is far.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2024

Leo Sanchez

Great place and Enjoyed our time very much

Partner

8/10

Excellent

22 Oct 2024

Eric

👍

This is one of the coolest properties in CARTAGENA all the rooms have balconies. The food in the buffets is great all of it. There’s three maybe four sets of pools depending upon how you look at it safe security tight you don’t go out on the beach at night however, during the day it’s great. The beach is huge. The waves in the water usually calm. anything you need there’s plenty of staff here they’re pretty quick.

Friends_and_family Family

10/10

Exceptional

20 Oct 2024

Carolina

Very Good

Leisure Family

10/10

Exceptional

16 Sep 2024

JOSE

Recommended place to use for relax and have a good time. I was with my wife and we enjoyed the time for the beach in front, the possibilities to select a restaurant, the hotel has different restaurants, with different menu and ambients. We enjoy our time in the hotel and the Cartagena city.

Business_and_leisure Partner

2/10

Poor

12 Sep 2024

Ghada

This not a hotel it is a camp and its terrible

8/10

Excellent

25 Aug 2024

Eric

Good relaxing choice

Partner

10/10

Exceptional

25 Aug 2024

Eric

Great buffet all meals or menu multiple locations to eat
Open air ocean front
3+ pools slide
Sauna turco
Balconies all rooms

Partner

6/10

Pleasant

22 Aug 2024

William

Stay in Cartagena

So far so good. Old building needs remodeling.

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

Jennifer

Go to hotel in Cartagena

This is my go to hotel with my family. All the conveniences for children and adults and a short ride from the centro.

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Rich

Great views

2/10

Poor

06 Aug 2024

adriana

This hotel is falling apart! First room we got the AC stop working in the middle of the night, it was close to the pool so we had to listen to loud Karaoke night till 10 pm and then wake up with the airplanes flying out at 5 am. Balcony door was broken as well. So, they changed us to a great room, AC working perfect and great location, until it started raining and we had a roof leak and all our shoes got soaked. They tolda us after a couple of hours that it wasnt repairable and we had to move again to another room. We were tired so we decided to stay in the leak room since it was our las night which completly regret because first thing in the morning i found a dead Cockroach next to my bed! Thats when we finally packed all our belongings and left. The food is average and super expensive, service is horrible. Breakfast was good. The pools are nice and clean but overcrowded. If you want to go to the beach you have pay for chairs and umbrella and eventhough you are set in the hotel area theres a bunch of pushy people trying to sell u stuff and do massage. I used to come to this hotel all the time but this was def my last time. Go somewhere else!!!!!!!

Leisure Family

10/10

Exceptional

05 Aug 2024

Anne

Lovely oasis with terrific facilities especially noteworthy are the number of distinct pools from adult to pint sized.

Leisure Family_with_children