Las Americas Torre Del Mar

Colombia , Cartagena
CARTAGENA, Anillo Vial Sector Cielo Mar
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Caroline

Infinity pool at Torre del Mar is great

10/10

Exceptional

08 Mar 2026

Marino

Excelente servicio, las instalaciones son muy limpias y agradables. La comida muy buena, áreas muy limpias igual q las piscinas son muy limpias.

Family_with_children

10/10

Exceptional

08 Mar 2026

Carolina

All great!

Business Family

10/10

Exceptional

25 Feb 2026

venus

I’ve stayed at this hotel several times, and at this point, it truly feels like a second home. This trip was to celebrate my birthday, and the hotel surprised me with a thoughtful gesture — they sent a small cake to my room along with a birthday card. I honestly wasn’t expecting it, and it meant so much. It was such a beautiful and genuine touch.

The staff consistently makes me feel welcome, and that’s one of the main reasons I keep coming back. I wouldn’t choose to stay anywhere else.
The only downside during this stay was that the breakfast host was not very friendly, which was a bit disappointing. However, overall, my experience continues to be wonderful.

Partner

8/10

Excellent

21 Feb 2026

Steven

Average room, clean with good breakfast. Nice pools also

Partner

8/10

Excellent

16 Feb 2026

MIchael D

This is probably one of the best hotels in Cartegena. The staff is always friendly, rooms are clean. The only issue we had in this stay was noise from the neighbors. They were up until 3or 4 in the morning blasting music and revving their motorcycles.

10/10

Exceptional

16 Feb 2026

Yusef

Everything was Excellent !

10/10

Exceptional

15 Feb 2026

Juan Carlos

Staff was amazing, made our honeymoon feel special

Leisure Partner

10/10

Exceptional

12 Feb 2026

Mirlleins

Excelente!!

10/10

Exceptional

09 Feb 2026

Claritza Maria

Yes , very clean and the staff was amazing

10/10

Exceptional

08 Feb 2026

Mirlleins

Súper !! Excelencia en todos los servicios!!! Muy buen trato y calidad en sus productos!!! 200%Recomendado

Leisure Family

4/10

Poor

08 Feb 2026

Lisa

Breakfast was terrible. Everything was so overpriced. All the restaurants were closed. I ate at the same place for all meals. No options. Bar was a joke. Room was just a bed, barely had us towels and re filled the toilet paper I had to always ask for paper. Tv did not work.

Leisure Friends

8/10

Excellent

04 Feb 2026

Edgardo

Room Clean and staff very friendly

Partner

4/10

Poor

31 Jan 2026

LAQUINTA

Staff was nice. Property is outdated and has a stench of mildew throughout the floors. I never received washcloths and even had a roach run across my foot in the bathroom. Wouldn't stay at this location again!

Leisure Self

10/10

Exceptional

30 Jan 2026

Rolando

exellent place to stay

Leisure Partner

10/10

Exceptional

24 Jan 2026

Galen

Absolutely excellent everything , liquor at the roof top bar is over priced for sure but room service , house keeping and amenities are top notch would definitely stay again .

Business_and_leisure Friends

10/10

Exceptional

12 Jan 2026

Fernando

It was super clean

Partner

10/10

Exceptional

11 Jan 2026

Lorena

La atencion en todas sus instalaciones fue excelente, la limpieza de la habitación, los Espacios del hotel muy lindos, la piscina espectacular !

Leisure Partner

10/10

Exceptional

11 Jan 2026

Lorena

La atencion de todo el equipo fue excelente, la limpieza de la habitación, el desayuno, area de piscina impecable, 100% recomendado y por supuesto volver is a quedarme ahí

Leisure Partner

6/10

Pleasant

24 Dec 2025

Sabine

We booked a suite. The air-conditions smelled. The view was very good. It was very noisy from 5 am to 11 pm because of the aircraft. The strip of the airport was very near so you could not talk each other when a plane startet.
The stuff was friendly but most of them don´t speak english.
There were Palm Trees at the beach directly at the Hotel but you couldn´t use the shade of the trees because there were no sun beds, just at the pool. The Hotel have had two Bech bars but they were at no time open. Just the bars at the Lobbys inside, two poolbars (very noisy) and one on the roof top (also very noisy). We booked this Hotel because of the direct access to the beach but we were frustrated because the Hotel gave us no chance to enjoy it.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Herbert

The rooms were clean, and the staff was courteous.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Regina Covington

Yes

10/10

Exceptional

11 Dec 2025

Romina Monteriro

Verty nice

Leisure Family

10/10

Exceptional

09 Dec 2025

Rafael

Yes

Leisure Family

4/10

Poor

08 Dec 2025

Francisco

Some construction. Also, I choose a room with sea front view, and I was assigned a room with view to a building seeing the expressway and a big building. The hotel didn't want to change the room and give the one with front sea view, so I had to pay extra for that. Very disappointed because I am 100% I choose room with view to the sea.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Stephen E

Clean room

10/10

Exceptional

29 Nov 2025

Paul

Clean rooms. Pool’s amazing. Great food and service.

You do have to pay $30,000 pesos to sit at the beach.
Beach vendors cross over the rope to try to sell you something or the massage people just start rubbing you which should be controlled better by the beach attendant.

Business_and_leisure Partner

10/10

Exceptional

26 Nov 2025

Paul

Very clean rooms and the food was great. The pools were amazing and the beach Sand you could walk on easily.

Business Partner

8/10

Excellent

08 Nov 2025

Mario Enrique

Clean room & staff

10/10

Exceptional

04 Nov 2025

Biula

The room is clean, the staff is friendly, and the breakfast is delicious. I recommend including it in the package because it’s not free, as it says on the page when you view it. Thanks!

Leisure Family_with_children

8/10

Excellent

25 Oct 2025

Florimar

Vendors didn't allow you to have a quiet, peaceful beach experience. Always approaching you delivering sad speeches. Really annoying, sorry. Understandable that's out of facilities control. Thanks

Leisure Family

6/10

Pleasant

22 Oct 2025

Hanping

Most of the staff do not speak enhlish

10/10

Exceptional

22 Oct 2025

Philip

The Spa was amazing. However, construction within the hotel was occurring which unfortunately impacted my experience due to the hammering and banging noises. Otherwise, our spa attendants were excellent.

Leisure Self

10/10

Exceptional

29 Sep 2025

ANA

Excellent....

10/10

Exceptional

24 Sep 2025

Kruno

Leisure Family

10/10

Exceptional

16 Sep 2025

Lucelly

Good

Leisure Family

10/10

Exceptional

16 Sep 2025

Diana

Good

Leisure Family

10/10

Exceptional

15 Sep 2025

Alan

Nice hotel, I love the infinity pool

Leisure Partner

10/10

Exceptional

12 Sep 2025

WILLIAM

I like the place

6/10

Pleasant

08 Sep 2025

Rosalvina

Food options and hours very limited

Leisure Family

10/10

Exceptional

31 Aug 2025

Diego Alejandro Jimenez

Es un hotel maravilloso, súper limpio, cómodo, una gran variedad de gastronomía, especialmente el restaurante erre.
Su personal tienen una gran calidad humana, muy atentos y amables. Está disponibles en todo momento, con gran actitud.
Es un lugar demasiado acogedor y recomendado para descansar.

Leisure Friends

10/10

Exceptional

30 Aug 2025

Victoria

Clean friendly perfect on all aspects

10/10

Exceptional

26 Aug 2025

Diana

Excellent service

Family

10/10

Exceptional

25 Aug 2025

Oscar

Great Room Clean Service

Leisure Partner

10/10

Exceptional

22 Aug 2025

Michael

Staff was extremely welcoming and accommodating. Love the mini bar in the room of snacks and beverages, however coffee should be free at minimum.

Loved the Infinity pool in the 10th floor, very relaxing.

Leisure Partner

4/10

Poor

17 Aug 2025

Catalina

This was our fourth time staying at this hotel, and unfortunately, it was the most disappointing experience we’ve had.

The customer service was very poor. It took an extremely long time just to get a waitress, and once our food was served, waiting for something as simple as ketchup or salt took another 15 minutes. It seemed like the waitstaff only prioritized guests they already knew or those they thought would tip well. Strangely, once we did tip, they began seeking us out the following day—but at checkout, we noticed we had been charged extra tips on top of the ones already included. Essentially, you end up double-tipping if you want any decent service.

The facilities were also in bad condition. The swimming pools were terribly maintained, with crumbling edges that were unsafe for children. The installations throughout the property feel old, outdated, and neglected, with no visible updates.

What made the experience even worse was when we invited guests from the USA to join us. Sadly, we encountered a very embarrassing situation with bedbugs, which caused allergic reactions. This was unacceptable and incredibly disappointing for a hotel of this reputation.

Overall, our stay was far below expectations, especially as returning guests. Sadly, we cannot recommend this hotel anymore unless serious improvements are made in both service and maintenance.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

FABER H

Nos encanto volveremos...100 reocmendado

10/10

Exceptional

14 Aug 2025

Chet

I have traveled numerous times to Cartagena and the immediate area. I have stayed at many different hotels in the mid to upper price range. It is without a doubt the best hotel restore for the price Hyatt Regency is absolutely superb but the cost overall is significantly higher. Try Las Americas. It won't disappoint you.

Leisure

2/10

Poor

12 Aug 2025

Mack

Oh, I have a video about roach. We had to move the room because we had a room infected and on top of that you have to rent an umbrella and the lounge Chairs from them.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Derek

The staff was very helpful especially with translations

Leisure Friends

10/10

Exceptional

07 Aug 2025

Samuel

Beautiful place

Leisure Family

10/10

Exceptional

02 Aug 2025

Jennifer

Best hotel for family with kids in Cartagena

10/10

Exceptional

29 Jul 2025

Christine

The breakfast was okay. The restaurant and restaurants and room service food was good. The beds were comfortable and the atmosphere was boom.

10/10

Exceptional

28 Jul 2025

Walter

The hotel could improve their shower and bathroom fittings; it’s on the cheap side, flimsy and not fully functional. It has been like that for the several years we have been coming back.

Friends_and_family Family

2/10

Poor

28 Jul 2025

Corey

The staff was horrible and just wanted extra money

Leisure Family

10/10

Exceptional

27 Jul 2025

Luisa

Everything was amazing at this hotel. The staff were very friendly and always ready to help. The breakfast food was buffet styled Colombian cuisine, which changed little everyday but was very delicious. The kids always had something to do, and the kids club was something they continuously requested to go back to. At the top of the building there’s a fantastic adults only pool and, a gourmet restaurant with a very ample and delectable menu. The hotel did not have its own transportation, so uber or taxis were sometimes required. However, they do have a contract with a transportation service whom offered spacious vehicles and were very polite. The sea view was beautiful and the beach was normally not so crowded or filled with street vendors as compared to beaches closer to the center of the city. On the other hand, there was the occasional vehicle or motorcycle that kind of used the beach sand as a backstreet. Lastly the hotel is situated somewhat close to the airport, which is both a pro and a con. The drive from and to the airport was smooth and easy but, hearing planes taking off was very common. Overall I would definitely book my stay here again!

Leisure Family_with_children

8/10

Excellent

25 Jul 2025

Verified traveler

Great beach location

Hotel is on a big beach close to the airport. Rooms were comfortable and clean. Our balcony had a nice sea view. We did have some issues with our air conditioner and had to change rooms one evening. Hotel staff helped us move. The breakfast buffet was good. We liked the 10th floor pool and bar (no kids). Great place to watch the planes depart. Also, get a drink with pineapple juice (best pineapple juice ever). We ate at Erre one evening (on 10th floor). The service and food was great but it was the most expensive meal of the trip. We used the activities coordinator in the lobby to book a sunset cruise, which was nice. The one thing that I could say that I didn't like at the property is that there was not a bar that people socialized at night after dinner. It would be nice to have one open until midnight- or even 11pm.

Friends_and_family Friends

8/10

Excellent

24 Jul 2025

latoya

The water is cold in the shower and the power goes out

Business_and_leisure Friends

10/10

Exceptional

21 Jul 2025

Gilberto

Excellent location

Leisure Family

10/10

Exceptional

20 Jul 2025

Antonio

Great place everyone is nice, the bar and pool is fantastic and the restaurant is outstanding with they have an amazing Chef, you must enjoy.
Safe area easy to walk.

8/10

Excellent

18 Jul 2025

Magaly

Accesible para movilizarse en taxis , buen desayuno variado y muy sabroso.

Leisure Family

10/10

Exceptional

18 Jul 2025

Stephen

Needs umbrellas in pool area between recliners

Leisure Family

10/10

Exceptional

17 Jul 2025

Jairo

Great as always.

10/10

Exceptional

14 Jul 2025

CARLOS ALBERTO RIOS

The staffing was very friendly and helpful . They were able to help us with our requests.

Leisure Family

10/10

Exceptional

10 Jul 2025

Nestor

Nice place, the staff is very attentive, friendly and helpful.

Leisure

8/10

Excellent

07 Jul 2025

Laura

Al hotel le falta mucho modernizar las habitaciones y los servicios dentro de ella; los TV son viejos no funcionan en youtobe fácil debimos llamar a un técnico que solo vino una vez y después ya no hubo quien arreglara; en el
Baño ofrecen tina y ducha pero la ducha nunca trabajo; en la parte de los restaurantes usamos uno y en realidad TODO el personal es poco amable y poco cordial al brindar el servicio al cliente, en la cena tarifas altas y comida poco agradable. La atención de la recepción no es muy cordial y el botones que lleva las maletas tampoco ahí que esperar que hable con sus compañeros para que después venga por las maletas. Demasiado decepcionada de la atención del personal de este hotel; piso 10 piscina vista y personal del bar estuvo buena; es lo único que puedo sacar bueno de la experiencia con el hotel las americas torre del mar

Leisure Partner

10/10

Exceptional

07 Jul 2025

Mayra

We like it it very nice big room and clean nice restaurant.very nice staff.

Leisure Friends

10/10

Exceptional

04 Jul 2025

Nadia

This is an excellent hotel connected to their other hotel so you can use both hotel’s pools, restaurants bars and beaches. The other hotel has a teen zone with basket ball arcade style, PlayStation and other games for kids and teens.
There is also a large water slide, a 18 and older party zone at night, 3 restaurants and 3 pools with 3 Jacuzzis. The food was amazing and the service was excellent.

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

julio

I like breakfast service by Kathia!

Leisure Family

8/10

Excellent

24 Jun 2025

Verified traveler

Lots of families over holiday weekend

Hotel staff was nice and efficient. Breakfast buffet yummy. Beds comfortable. Balcony had only 2 straight back chairs and a table. This is more like a convention hotel vibe than a Caribbean vibe. Would NOT recommend 5 Rosario Island Tour through the hotel’s “Best Experiences” sub-contractor - expensive and miserable.

Partner

8/10

Excellent

20 Jun 2025

Diana

Overall I am glad my family and I (including children) stay at this location. Had quite a few pools and away from the crowds in city center. The facility could use some renovations but overall it was a great stay and felt safe with my kids. The food was incredible at almost every restaurant. Really loved our stay. Any time we needed something they were quick to respond. Highly recommend this hotel.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

Jorge

Good hotel in a safe place with many exquisite food options and nice pools…

Leisure Family

10/10

Exceptional

03 Jun 2025

Essie

Even though it was a brief from the moment of arrival first class

Self

6/10

Pleasant

28 May 2025

Lissette

This hotel was in a great location. However, the hotel restaurant and the infinity pool on the tenth floor were under renovation during our stay. We couldn’t take advantage of these amenities. It would been nice if the hotel would’ve notified Expedia .

Leisure Friends

10/10

Exceptional

26 May 2025

Onar

Amazing stay the breakfast was great

Partner

10/10

Exceptional

24 May 2025

Michael

Pool was clean and relaxing. Rooms were clean and comfortable

Leisure Self

10/10

Exceptional

19 May 2025

Richard

Safe

Leisure Partner

10/10

Exceptional

18 May 2025

Daryl

Great property

Leisure Self

10/10

Exceptional

18 May 2025

Susan

Great service - it’s a good idea to show up with some dollars to tip the luggage guy I felt bad!! Solo travelling and felt safe, lots of security.

Leisure Self

10/10

Exceptional

13 May 2025

PAYTRIE

was a wonderful experience!!! everyone was so helpful. THANK YOU all at Hotel las Americas

10/10

Exceptional

13 May 2025

Launa Y

Beautiful property. Excellent customer service and amenities. Restaurants are a must go too. We will be back!

Leisure Partner

6/10

Pleasant

12 May 2025

Gladys

The property is on a beautiful beach, breakfast was great and even the dinner food was good, staff were friendly too! However, just a beware, when we were checking out, we noticed a huge discrepancy in our tab when the desk presented it to us for payment. When asking the staff, they said we took out three cash advances totalling over $520,000 COP and showed me signature copies when I asked for it. It clearly did not resemble my signature in the slightest and we never needed any cash, we actually had sufficient cash. I have never in all our travel experiences heard of a hotel giving cash advances with no secured visa or bank card and there are two ATM machines right there in the lobby. We were in a rush to get to the airport for our flight and they didn’t rush to correct these fraudulent transactions which made it very stressful on two seniors. Also there was mini bar charges which we never incurred. In the end, the hotel did reverse all wrongful charges. It is a nice hotel but please beware of your tab at all times during your stay.

Leisure Partner

10/10

Exceptional

11 May 2025

Tiffany

Allow better options for food… and more activities

8/10

Excellent

06 May 2025

Jesse

The room is absolutely beautiful, junior suite, the staff needs a lot of work. Plus everything inside of the hotel is extremely expensive for the quality of food they offer. Breakfast was the best part, but do not recommend lunch buffet. Our first day room service did not get to our room until almost 5 pm and didn't even clean the whole place. They were walking in without even knocking which one time they entered and I was laying down with my partner. The pool, bar and gym were all beautiful. The view is amazing. Its a mix emotion. Everyone is kind.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Juan Pablo Hernandez

Very good

Leisure Family_with_children

2/10

Poor

28 Apr 2025

Dominick

very terrible experience my wife is actually Dominican, but it seemed that the staff thought my wife was African-American and they treated her very poorly in the beginning when we signed up at the front desk they said we had free breakfast and then come to find out when we went to go get the free breakfast they said no we’re not on the list and they were very rude about it which makes no sense because I was there with my wife and the guy when we first came to the hotel so we had the free breakfast cause we are the VIP but they didn’t care also when we were at the pools or at any dining area the staff will not come to the table for my wife at all, but when I came around, they came also one time when my wife went to the counter for the Front Lobby that person stop taken care of my wife to help a white latina

Leisure Family_with_children

10/10

Exceptional

24 Apr 2025

Adrian

N/A

Leisure Partner

10/10

Exceptional

22 Apr 2025

Marcelo

Nice place with great services

Family

10/10

Exceptional

18 Apr 2025

J'nya

Great environment

Leisure Friends

10/10

Exceptional

13 Apr 2025

Luis

Amazing pace to stay

Leisure Partner

10/10

Exceptional

10 Apr 2025

Nelson

Todo bien
Atención y amabilidad de la gente

10/10

Exceptional

05 Apr 2025

Moises

Great stay!

Business Self

10/10

Exceptional

04 Apr 2025

alicia

Location was great, property was beautiful, breakfast buffet was delicious! and friendly staff. Will definitely be back next time I come to Cartagena.

Business Friends

6/10

Pleasant

01 Apr 2025

alfredo

few things broke at the room, restaurant is not comfortable few days in a hotel restaurant other day in another facility restaurant far away from the hotel, no ramps for wheelchairs. This hotel needs more improvement

Leisure Family

6/10

Pleasant

25 Mar 2025

Reza

old delapitaded, needs remodel.
nothing around it.
Beachside extremely dirty!
will never again come back to this property!
But in General staff were very nice

Business Friends

10/10

Exceptional

24 Mar 2025

Vanessa

It was great, had a lot of pools, private beach and the buffet food was great. Staff was very helpful and friendly.

Leisure Partner

4/10

Poor

21 Mar 2025

Andrea

The property it’s not 5 stars anymore

I had to change bedroom 3 times due to the hotel conditions, they need to invest money in the property.

Friends_and_family Family

10/10

Exceptional

14 Mar 2025

Demetria

We enjoyed our stay.

Leisure Family_with_children

10/10

Exceptional

03 Mar 2025

Elaine

Hotel las Americas is a very nice hotel, lots of pools to chose from. Proximity to the airport makes this a great place to stay. Some of the rooms are a bit outdated, we had to call to have the water pressure and hot water adjusted twice and they responded right away. Otherwise, we truly enjoyed our stay and will definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

21 Feb 2025

Roberto

Beatiful beach hotel

Leisure Partner