Name: Sonesta Hotel Cartagena
Address: Carrera 9 No 35 104, Cartagena, 130002, CO

10/10

Exceptional

18 Jul 2026

Carmen Esther

Hermoso ambiente, la piscina increíble.
Un poco retirado del centro pero valió la pena !!!

Friends

2/10

Poor

18 Jul 2026

Valeria

The downgrade my room before check in

Family

8/10

Excellent

16 Jul 2026

Parker

Hotel is amazing great place

8/10

Excellent

15 Jul 2026

sonia

Very comfy beds, lovely room, staff super friendly, nice food & drinks.

Next to that beach and 2 nice pools

The checkin was awful, we waited 1.5hrs and after 12hrs of traveling that was really frustrating and disappointing.

The gym was somewhat in need of machines and equipment.

Despite that we got to enjoy our 3 day stop

Family

10/10

Exceptional

14 Jul 2026

Yonessy

Loved the pool sections and full breakfast options , never seen so many options to eat. They have reliable taxi always ready.

Family_with_children

6/10

Pleasant

11 Jul 2026

Leticia

the property was acceptable staff not great food acceptable the restaurant had a person that make the experience not great rude and inconsiderate
but overall was ok

Friends

2/10

Poor

05 Jul 2026

GEORGE

Don’t stay here. Staff is slow and sucks, restaurant staff is even worse, if you try to walk to the beach you will get hounded by locals right behind the property. I’d never stay here again

Self

8/10

Excellent

05 Jul 2026

Yuliet

Clean room

Family_with_children

6/10

Pleasant

04 Jul 2026

Claudia

The hotel needs maintenance.

Friends

2/10

Poor

30 Jun 2026

Frida

La chambre d’hôtel était très sale des traces sur les oreillers, des insectes morts retrouvés proches des lits, la ventilation qui coule et les lumières qui ne fonctionne pas

Friends

8/10

Excellent

29 Jun 2026

Nadia

This hotel has mostly tourists from Colombia and México . You will find 3 large pools, a Tennis court and 2 restaurants and bars. The food was delicious! The chef is a very nice professional and fast lady, and the man the greeted us was so kind and attentive that we forgot that the check in took and hour. The check out can also be long because it was crowded. Unlike other hotels here there’s a lifeguard at every pool. Its a very large complex, half of the place is apartments and the other half, a hotel. There is a lot of people and activities at night can be loud. We watch a soccer game and the ambiance was joyful it was really fun. The hotel has a drugstore and an ATM inside. This place is recommended for families. The breakfast was very good and very clean. Overall this was the best hotel we have stayed at in Cartagena. You will be disappointed on your way to the beach, dirty and poor behind the hotel broken glass so be careful. The beach was still beautiful and lots of families enjoying the warm waters.

Family_with_children

10/10

Exceptional

28 Jun 2026

William

Good

Partner

8/10

Excellent

25 Jun 2026

Daniel

En el desayuno falto la arepa de huevo

Partner

10/10

Exceptional

22 Jun 2026

Maylen

Excellent service

Family

2/10

Poor

15 Jun 2026

Daphney

The property is in terrible shape. They claim that the room assigned was a \"renovated\" room, it was not. The room was cramped with mold in the shower and bugs crawling around. When I shared this with the fronr desk, they offered to place us in quality room. The damage was already done. I requested to leave.

Partner

10/10

Exceptional

08 Jun 2026

GUSTAVO ADOLFO

Las instalaciones están en buen estado, la gente muy amable

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Jordan

The staff was absolutely amazing very kind and helped with whatever we needed. The room was very clean. The breakfast was very good as well, I would totally stay again

Partner

10/10

Exceptional

03 Jun 2026

Elvira

Ok

Partner

10/10

Exceptional

01 Jun 2026

Kevin

I was at this hotel a week ago before I flew to La Paz,Bolivia and there was no toaster in the buffet room. They sent me an email saying that they had gotten a toaster and when I returned from Bolivia, there was a toaster.!!! the staff is excellent here and they listen to people‘s issues. Everyone was very helpful. It’s a great location because it’s 10 minutes from the airport..

Self

10/10

Exceptional

30 May 2026

Jorge G

Clean room

Family

8/10

Excellent

29 May 2026

Graham

First of all I would like to say that the staff are amazing , very friendly and helpful, made us feel very welcome, the grounds and the pool area are really top notch , now the downside, the room was ok but not a 4* , we paid extra for a superior king room with a sea view ( well if you angled your head around the corner of the balcony that was true ) our view if you could call it that was overlooking a derelict part of the garden and the main road , traffic noise all night long ugh , the room itself was spacious but again has seen better days , it needs some renovation and love , the bathroom was just old fashioned and when you had a shower the water went everywhere into the room , the sink had come out of the ark , it was so funny . Breakfast was good with a lot of choice , well the local birds thought so , run the gauntlet to your table , they grab anything lol , overall our 4 night break was great , would I go back erm probably but not to room 724

Partner

6/10

Pleasant

25 May 2026

Roberto

I don't like the staff manager don't let my daughter pickup her stuff in my room was very rude (my daughter stay in other hotel with her husband but because we going together to a excursions to Baru Island and after she's going to the airport she left her luggage in my room)
Very ridiculous management

Family_with_children

8/10

Excellent

11 May 2026

Levette

Clean room staff was nice

Partner

6/10

Pleasant

03 May 2026

Pablo

Breakfast was good. The rooms need updating and a little more attention as there was mosquitos inside the restroom and a large dead waterbug inside the room.

Family

10/10

Exceptional

29 Apr 2026

Vanessa

I stayed at the Sonesta for about 18 days, and my experience was absolutely amazing. I had a room on the 8th floor with a private balcony overlooking the ocean, which made my stay even more special.

Not only is the hotel beautiful, but it’s also located in a great area. It’s very close to the airport, and they offer convenient taxi service right at the front door. You can also easily use Uber, but having multiple transportation options—especially their well-kept taxis—made everything even more convenient.

What truly sets this place apart is the staff. They go above and beyond to make sure your stay is nothing short of exceptional. My room was always spotless thanks to Juliet, who cleaned daily and consistently checked in to see if I needed anything.

The hotel restaurants are also fantastic, offering delicious food in a relaxing atmosphere. I especially want to mention Manuel, the kitchen captain, who exceeded my expectations by carefully accommodating my dietary restrictions. Eduardo, the bellman, was also incredibly attentive and always ready to help with luggage or provide helpful information.

Overall, I’m extremely grateful for such a wonderful experience. The combination of a beautiful hotel, excellent service, and outstanding staff made my stay unforgettable. I highly recommend it!

Self

10/10

Exceptional

28 Apr 2026

luis

Reallly good hotel. Will be staying again

Partner

2/10

Poor

18 Apr 2026

Jimmy Santiago

At checkout they tried to charge me for a wine I didn't drink, and I was the one who noticed the mistake; otherwise they would have left that extra charge on me, and I think that's terrible for customers.

Family

10/10

Exceptional

17 Apr 2026

Mayelin

Great services

10/10

Exceptional

10 Apr 2026

Lissette

Breakfast need a change! More options to choose

Partner

10/10

Exceptional

05 Apr 2026

Manuel G

Excelente colocar más platos en el desayuno típicos

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Silvia

Rooms specially bathrooms need remodeling very soon. Noticed black mold that can be cleaned with products. There is no need to have it there. Besides that nice location.

Family

10/10

Exceptional

30 Mar 2026

Julian

Clean room, excellent staff

10/10

Exceptional

29 Mar 2026

Oiledkin

Un lugar muy bonito y tranquilo

Partner

10/10

Exceptional

27 Mar 2026

Robert

Everything was amazing location view room staff convenience completely stasified

Partner

10/10

Exceptional

23 Mar 2026

Fadia Emeline

Second time staying here and I already plan to come back again! The staff is incredibly friendly and helpful, the pool is great, and the location is perfect, close to El Centro and the airport. The restaurant food is delicious, and the whole place feels safe, clean, and relaxing.

Friends

10/10

Exceptional

16 Mar 2026

Nadine

We loved our stay, quiet, clean and nice breakfast.

Partner

8/10

Excellent

13 Mar 2026

Hector

Great staff and service

8/10

Excellent

07 Mar 2026

María sol

Falta un poco de mantenimiento a las habitaciones, desayuno básico, el staff y la
Atención excelentes!!!!

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Lallchand

Room was clean, staff speaks no English, beach view was ok and bar was average

10/10

Exceptional

04 Mar 2026

Cassandra

Hot Tub not hot. Just warm. Breakfast was free so who complains about free food. Well attended to. Beautiful fresh fruits and juices. Very comfortable bed.

Self

10/10

Exceptional

28 Feb 2026

Georges

Nice place to stay in Cartagena, friendly staff and good location.

Friends

6/10

Pleasant

26 Feb 2026

Nicolas

The hotel is great. But the rooms are not good enough

10/10

Exceptional

26 Feb 2026

reim

Everything was perfect!

Friends

10/10

Exceptional

25 Feb 2026

Georges

The location is good and the stuff was nice and friendly, but the room needed some repairs.

Friends

10/10

Exceptional

23 Feb 2026

KEASHA

Very accommodating. Just asks, and you shall receive. Friendly staff, for the most part. Nice pool and rooms.

Self

6/10

Pleasant

21 Feb 2026

Nellie

First room ac did not cool and bathroom window did not close. Food lacked variety and not hot

10/10

Exceptional

18 Feb 2026

Jacqueline

Terrific…the Room was great, fridge but no microwave.. the rooms cleaned to perfection, pool so clean, across the street from the beach, the service was excellent. The breakfast was fresh with So so many choices, I’d go back again joyfully. Each and every person was incredible, check in check was fast & easy. I’d recommend this hotel. If there was a microwave in the room that would be great, again no microwave. I’d go back joyfully.

Partner

8/10

Excellent

16 Feb 2026

Mario

Yes

Leisure Self

8/10

Excellent

06 Feb 2026

Edward Wayne

The spacious room delivered to expectations- it was perfect! Great bed and just cool enough 23C to refresh from the oppressive heat. Loved the bano. Hotel staff was spot on, did not disappoint. Excellent breakfast buffet. The only real blemish was the slow food service at both restaurants for lunch & dinner. Typically it took two hours. The minibar was a rip off (aren't they all?) A bottle of water was 12mil pesos from the minibar was 4mil pesos at the hotel store, and 890 pesos at the public store next door. This would be a great laid back vacation for those that appreciate peace and quiet.

Leisure Family

6/10

Pleasant

04 Feb 2026

Courtney

The hotel staff were kind and personable. The grounds were kept clean throughout my stay and despite being aged, the property is well-kept. Free buffet was bare minimum, just something to fill your belly.
As an American who only speaks English, it was frustrating that the staff only speaks Spanish. I had to communicate with them via a translation app. The tv only played Spanish stations. The pamphlets in the room were all in Spanish. No one was there to explain which restaurants were open at certain times. Room service was not available at certain times. There was no one to offer information about excursions etc.
The rooms were a little outdated, but clean and comfortable. The shower doesn’t have a full door, so the water just floods on the bathroom floor during your shower. The bed was comfortable enough. They charge you for the beverages and snacks in the room so use at your own risk.
The hotel was close to the airport and the tourist attractions and that was a plus.
Overall, I would not return to the hotel. I expected more from a Sonesta brand.

Leisure Partner

8/10

Excellent

03 Feb 2026

Fernando

Staff was very friendly and helpful. Had a problem with the door lock and the balcony door lock but the staff was helpul trying to fix the problem. Breakfast was very good and the pool and pool area was very nice

Leisure Family

6/10

Pleasant

02 Feb 2026

Ife

We had a couple hicups. The first room, the balcony door didn't lock. The moved us to another door and it was the same issue. They did dix it on the second room. Overall the stay was good. The staff was nice! Didn't care too much for the area of rhe hotel.

Leisure Family

8/10

Excellent

31 Jan 2026

Tiffani

Great food!

Leisure Friends

10/10

Exceptional

29 Jan 2026

Robert

Had a great experience here. The property is huge and it’s off the beach so decent views from the balcony and two pools one closer to the beach and one closer to property but still just a 3 min walk on property. Tennis court and the restaurant had an amazing seafood dish, cazual con marisco de Colombia. I had to take one home with me. My room didn’t have strong ac and they quickly found me a better room with normal ac. There was really no complaints. The place is nice and it wasn’t expensive. It’s not the closest to getsemani if you like night life so 22 min uber ride is needed because there is no nightlife in the beach area. But at least you get to wake up to a beach and it’s the only area they have hotels , with a beach front, where you don’t have to take a boat to stay in the beachfront island and not to far from night light.

10/10

Exceptional

27 Jan 2026

Daniela

Staff

Friends_and_family Family

2/10

Poor

23 Jan 2026

Nube

A bordo popped in my leg while eating breakfast.

10/10

Exceptional

22 Jan 2026

Carlos

Todo estuvo increíble en este hotel: la habitación, las piscinas, la comida, el acceso a la playa, etc. Muchas gracias por todo!

10/10

Exceptional

19 Jan 2026

Haide

Fun clean pretty

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Enna

Clean room. Corteous staff, close to the airport.

6/10

Pleasant

14 Jan 2026

Thomas

Room wasnot overlooking the ocean breakfast no tabels available and buffet empty restaurnat service ad night no addentive

Leisure Family

4/10

Poor

14 Jan 2026

Luis

The pictures aren’t as accurate as they seem in the Expedia page. The ocean is not right in front of the hotel. Even though it is close you still have to walk a good 100 mtrs to get to it and the surroundings are not that nice. Little details in the elevator and bathrooms makes it look like the hotel don’t take care of certain spaces. There is not even a coffee maker in the room. This hotel, which is ok, should be 3 stars

Leisure Family_with_children

2/10

Poor

12 Jan 2026

simone

Hotel muito sujo, circulação precária , e sem controle de hóspedes , não dormi a noite inteira por causa de uma festa no quarto do lado , gritos e música alta até as 5 da manhã, e muitas pessoas no mesmo

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Carolina

This is the second time I stay at sonesta hotel in Cartagena and it was perfect ! First time with my family kids and husband and the second time just two of us.
From the moment you arrive at the hotel everyone is so welcoming! The person that helps you with the suitcase the people at the reception that is so friendly and understanding the person that clean the room and wait for us because we get up late and she was so nice !! everyone of you guys that work at the hotel make our stay feel the most comfortable and safe vacation !!and I need to mention too the people that work in the breakfast area !!! Amazing people !! My room 309 !! Pool view ! Amazing room ! Thank you Sonesta Cartagena ! You guys are amazing people!!!

Partner

2/10

Poor

05 Jan 2026

Santiago

Big disaster unhealthy place

4/10

Poor

05 Jan 2026

Douglas

Booked a “Superior Double Room 1 king bed” with Expedia. At reception the hotel said that my third party agent (Expedia) messed up the reservation and we were only offered a “Standard Room single bed” for the same price. Spend 1.5 hrs at reception trying to resolve. Very frustrating

Leisure Partner

4/10

Poor

05 Jan 2026

Douglas

\"Bait and Switch\". I booked a \"Superior Double Room, 1 King bed\" on Expedia. When I got to the front desk they said that your third party site (Expedia) messed up the room category and only \"Standard Room\" was booked. Spent 1.5 hrs. at reception trying to get resolution.

Leisure Partner

4/10

Poor

30 Dec 2025

Katerine

Muy mala experiencia, los aires acondicionados no funcionan, el estado de las habitaciones muy deteriorado. El costo no lo vale. Tuvieron que ponernos ventilador. Para destacar el desayuno estuvo bien.

Leisure Family

10/10

Exceptional

24 Dec 2025

JORGE MARIO

Hotel muy agradable, instalaciones muy cómodas, dos posicionas, buen gimansio y restaurante. Tuve un cambio de habitación por problema con el aire acondicionado, el hotel muy amablemente me cambió la habitación y aunque la primera habitación era más antigua y tenía un olor a húmedo, la segunda era más moderna y confortable. Me parece muy buena opción el hotel para repetir. Acceso a la playa y tienda de abarrotes disponible entre otros.

8/10

Excellent

19 Dec 2025

Tirso

Room was cleaned. Staff is very friendly. Good value for the money.

Leisure Self

8/10

Excellent

17 Dec 2025

Andrea

The staff were extremely helpful and courteous.
The first rooms we got were not up to the standards so we asked for better ones and they did relocated us.
The breakfast was delicious with lots of options.
The swimming pools were clean and the fact that the hotel was close to the beach was great.

Leisure Family

10/10

Exceptional

12 Dec 2025

Yely

Everything looked amazing

Leisure Family

10/10

Exceptional

06 Dec 2025

Maria Ines

Breakfast, beach excellent.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Carmen Julissa

Room excellent

Friends_and_family Family

8/10

Excellent

02 Dec 2025

GABRIEL

Front desk very nice people ,restaurant no to friendly, i talked to the manager about it they don't have customers services attitude.

10/10

Exceptional

26 Nov 2025

RICARDO J

The room, amenities and the Staff was excellent

Business Self

6/10

Pleasant

13 Nov 2025

Juan Jose

The hotel need Maintenance, the room need improve, they have issues on restrooms and rooms, the breakfast dont have a lot of options, but i mean is 3 starts for the price

Leisure Friends

10/10

Exceptional

28 Oct 2025

Sylvia

Very nice and clean with friendly staff close to beach and Airport Buffet brake fast was good lots of option

Leisure Friends

8/10

Excellent

22 Oct 2025

Maria Gloria

El único problema que encontré fue que lo dejaban toallas en la habitación.

Leisure Family

10/10

Exceptional

21 Oct 2025

Danilo

Everything was perfect, very professional and respectful.

Leisure Family

8/10

Excellent

25 Sep 2025

Mehmet Serif

Ok

10/10

Exceptional

13 Sep 2025

Estella

Everything was great! Just steps away from the beach front. They have 2 pool and hot tub. The breakfast was delicious. They have the best Chicken soup. I definitely recommend staying at this location. Condo style hotel .

Business_and_leisure Pet

4/10

Poor

12 Sep 2025

GERMAN ANDRES

Check-in process was terrible, property is not in a good condition, rooms are noisy.

Leisure Self

6/10

Pleasant

12 Sep 2025

RAFAEL

bueno

hotel muy regular , el camino a la playa es terrible ,, la comida cara y muy regular, el precio de la habitacion esta bien para lo que es el hotel, una buena opcion por precio

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Edher

Tener más seguridad en el hotel

10/10

Exceptional

21 Aug 2025

Maria

Excelent

Leisure Family

10/10

Exceptional

20 Aug 2025

Jonathan

All employees were like family.

Business Family

10/10

Exceptional

19 Aug 2025

Maria

Excelent

Leisure Family

10/10

Exceptional

16 Aug 2025

Jorge

Excellent services

6/10

Pleasant

14 Aug 2025

Daniel

Great staff! Most of the food was heated frozen food. Worst pizza ever. Pictures on web site of beach views were fake. Filthy beach access, garbage all over , 2 roads in between hotel and beach. Run down un finished construction is your view from the hotel. Limited menu not good food, well breakfast was good. Old place needs tlc. Reception people were rude. The rooms were good. Water pipe broke they wanted us to show and use the toilet in other room. There were acrive leakd in the hall ways. The elevator smell of mold so much it burnt my eyes. Management needs help, they are lost on how to upkeep the hotel. Other then that it was fine.

Leisure

10/10

Exceptional

11 Aug 2025

Alejandro

Was the best hotel my stayed was a nice place

Business Friends

10/10

Exceptional

04 Aug 2025

Manon

Ambiance was great!

Leisure Family

10/10

Exceptional

01 Aug 2025

Lillybeth M

I loved our stay there. Food is outstanding and the staff is really nice. Rooms very clean

Leisure Partner

8/10

Excellent

27 Jul 2025

GLORIA

Staff at check inn was very friendly and we got our room very quickly.

Business_and_leisure Friends

10/10

Exceptional

23 Jul 2025

Verified traveler

Definitivamente lo recomiendo

Self

10/10

Exceptional

21 Jul 2025

Jesus

Safe and clean Hotel

Business_and_leisure Partner

6/10

Pleasant

17 Jul 2025

David

Improve service

Worst check in process ever

10/10

Exceptional

14 Jul 2025

Luis A

Beautiful hotel fill with very lovely and kind people to make your experience the best.

Leisure Family

8/10

Excellent

13 Jul 2025

John

We chose this hotel to stay during a layover. Its proximity to the airport is a major bonus, but if you’re making Cartagena your destination, this area of town is really not the place to stay. There are much trendier and historic neighborhoods and there are other beaches that are prettier but overall for what it was the hotel had great staff, clean rooms and nice pools.

Leisure Partner

6/10

Pleasant

03 Jul 2025

Vish

Basic amenities like hair dryer wasnt in the room, ac remote not working and the room phone wasnt working

Family

8/10

Excellent

13 Jun 2025

ALVARO

Room was OK but Air Conditioning can not be setting correctly.
On the other hand, In the Gym the running belt was not working.