Name: Clarion Hotel Somerset - New Brunswick
Address: 60 Cottontail Lane, Somerset, 08873, US

8/10

Excellent

26 Jul 2026

Cristopher

Buen servicio

4/10

Poor

25 Jul 2026

Paige

Shower water was ice cold and the building was still under major construction there were not blankets on the beds just two sheets with some type of weighted padding in between the ac is busted and the wifi was unstable

6/10

Pleasant

23 Jul 2026

Jesus

They should have a warning on the website that they're under construction. Most of the things are not available

Self

10/10

Exceptional

21 Jul 2026

charkarmaly

Great!

Business Pet

2/10

Poor

14 Jul 2026

Inder Partap

I’m usually NOT the type that does reviews but for this property, I wanted to.

1. Staff: I have no words to describe the front desk lady……… speechless……. U I don’t even know where to start, just thinking about it makes me angry. The premises manager; gentleman with glasses, was nice.
2. Accomodations: Hallway smell was unbearable, I’ll leave it at that. Hotel was under construction but that didn’t bother me.
3. Wi-Fi connectivity: Since I was flying-in internationally, Wi-Fi connectivity is a must. Let’s just say hotel doesn’t have a wifi. Speedtest showed download speed of 0.85 Mbps and 0.0 Mbps for upload. Take a moment, let that sink in.
4. Room: There were few black strands of hair on white top sheets. There was an actual hole in mattress sheet.
5. AC: Loud enough to keep me awake all night.

In wanted to stay objective for my feedback, I did take pics for points 3 and 4 above.

In my opinion, the single most impactful thing that the hotel can implement immediately is, highly trained and professional staff. In all my years traveling around the world, I have stayed in much worse conditions, with way less amenities, but I still left with a smile because it’s the staff that makes your stay pleasant, safe and welcomed.

Also, Expedia.ca is to be blamed equally here, for being disingenuous and inaccurate information on thier website.

Self

2/10

Poor

13 Jul 2026

Sanjay

Our experience at this hotel was very disappointing.
The receptionist's (Mary) behavior was unprofessional and discourteous. We waited over 30 minutes for her to return so we could check in. During that time, my children were hungry, so they took a bag of chips from the shelf, which we fully intended to pay for during check-in.
When the receptionist finally arrived, she did not apologize for the long wait. Instead, she immediately started accusing us of not paying for the chips and repeatedly asked us for cash, even after we explained several times that we would pay during the check-in process since we were already waiting in line to check in. Despite our explanation, she continued insisting on immediate cash payment.
We were very disappointed with the customer service. In addition, the hotel was not clean and did not meet our expectations.
Overall, our stay was unpleasant, and we will not be returning. We would not recommend this hotel based on our experience.

Family_with_children

10/10

Exceptional

13 Jul 2026

elvis

good. price good room good people

2/10

Poor

13 Jul 2026

Anthony

Everything was dusty and dirty. The booking offered free continental breakfast - there was no breakfast. The booking offered a workout room and pool. There were neither. When I checked in with my daughter there was no toilet paper in our room. The front desk refused to give us more than one roll of toilet paper and told us we would have to wait for housekeeping in the morning. Housekeeping never came to our room during our entire stay. And the side doors to the building were broken and left open all night and day. The pictures do match the property - do not stay here.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Shailesh

Hotel is very reasonable price but is under renovation and Its not recommend until it’s renovated. The worst part was that they tale $100 deposits even after paying rent in advance.

2/10

Poor

11 Jul 2026

Kelli

Rude staff, musty room, no plug for bathtub, mold on tile, tv had line through it, terrible internet, iron was broke and we were told we were lucky to have an iron, holes in sheets and comforter, some of plugs did not work and plates were broken. Wanted to leave but had already prepaid for it.

Partner

2/10

Poor

11 Jul 2026

Sarah

Short staffed and not helpful. Dirty room still waiting for my refund like they promised me

Self

2/10

Poor

07 Jul 2026

Syuzanna

The air dryer was not working. There were stains in the sheets.

2/10

Poor

06 Jul 2026

John

Restaurantvwas closed. Pool was closed. No air-conditioning in hallway. Construction going on inside. No hot water in room

Self

4/10

Poor

28 Jun 2026

John

The property was under renovation or at least the lobby was. I would have been nice to know before we booked. The window in the room was so dirty you almost couldn't see out. The AC unit was so noisy it was hard to sleep. I would not stay there again!

Partner

2/10

Poor

27 Jun 2026

MANGALA

There was a musty smell and the property is under renovation with enough signs to let us know. I wasn't aware of the construction while booking. So I cut short my stay from 5 days to 1 day after informing property manager on duty, because I was in after 1am due to flight delay. Property manager was more curious about if I had pets (I didn't), than about my conveniences.
In the morning, I wasn't told of breakfast.

4/10

Poor

14 Jun 2026

George

The ac wasn’t cold enough so the room was hot the whole floor was hot low water pressure the cold water knob in the bathroom sink fell off

Self

8/10

Excellent

27 May 2026

Nicolas

Adequate for what we needed it for

Partner

2/10

Poor

22 May 2026

Robert

staff was extremely rude and would not let my employee check in

Business

2/10

Poor

12 May 2026

NATRAJ

This is a property that fall short of standards. There is not even coffee and they charge for it.

Partner

10/10

Exceptional

27 Apr 2026

Matias

Very good and clean 👌

6/10

Pleasant

12 Apr 2026

Daniel

The pictures make look nicer than it is. The lobby is clean, but from the parking lot potholes to the older shower to the stains on the windows curtains. It is NOT first class.

Family

2/10

Poor

08 Apr 2026

Major

Staff was friendly. Bed sheets were disgusting and unsanitary. It looked like old blood stains or something. Plus the mattress was old and worn out with springs sticking out. Lazy housekeeping

Self

4/10

Poor

30 Mar 2026

Muhammad

The hotel is no way a 3 star. It's a 1 star at most. The mattress felt like it would sink. Only one elevator was working. Condtion of the hotel was very old and in need a of a major renovation.

6/10

Pleasant

26 Mar 2026

Krystle

I checked out same day and they are holding my deposit hostage .

4/10

Poor

09 Mar 2026

Jamal

I am disappointed that I was not informed that the property is undergoing construction and in a bad state. The carpets in the corridor and the room was awful. The bed frame, heating and coffee maker we not in a good condition. I usually stay at choice hotels as the they are clean and comfortable. I did not get my moneys worth at all in staying here. The property needs an overhaul.

Partner

2/10

Poor

27 Feb 2026

Ayonna

We had a basic we had a basic room. Things were OK except the sink in the bathroom had a leak. However, the main reason I am giving this review one star is because the morning after Valentine’s Day my fiancé went to get us breakfast and returned to the room. As we were eating, he noticed that we were missing condiments for our breakfast so he decided to go downstairs to a room where he had seen food being set up as he passed when he returned from picking up our breakfast. I continue to eat about 10 minutes after I get a call from the front desk asking me to come down because my fiancé had been assaulted by one of the workers that was setting up the food as he reached for sugar packets. Sugar packets. One of the hotel staff pushed him to the ground as he was reaching for sugar packets. He called for the police who showed up rather quickly thank God. Once I got downstairs, it was told the situation I decided that we needed to leave immediately we packed up our things and left a bit before check out. I have never had a situation like this ever happened. We definitely do not recommend and we definitely will never return unless it is to press charges on that employee.

2/10

Poor

23 Jan 2026

Anthony

Room was stinky and dirty with dirty stained sheets and stains in the bathroom. Whole place stunk of drugs in the hallway and we left immediately

Leisure Partner

2/10

Poor

20 Dec 2025

Whitney

Beds were dirty liked they haven’t been clean in awhile nasty. Tv only 1 show on all channels will not go back don’t recommend this hotel

Business_and_leisure

10/10

Exceptional

17 Dec 2025

demitre

It was very clean and comfortable

Friends_and_family Family

2/10

Poor

15 Dec 2025

Whitney

Room was dirty beds had not been cleaned they were filthy

Business Partner

10/10

Exceptional

30 Nov 2025

THOMAS

Staff

Self

2/10

Poor

20 Nov 2025

Shelby

It was the worse place I have ever stayed at. Our bed wasn’t clean it was nasty blood stains on comforter hair all over it. Floor was nasty and bathroom was filthy horrible management

Business_and_leisure Partner

6/10

Pleasant

09 Nov 2025

Levy

Plenty of parking. Out side appearance is better than inse appearance.

2/10

Poor

08 Nov 2025

Juan

They changed me a deposit when I got there , didn’t refund it back

Self

2/10

Poor

02 Nov 2025

samarrah

Everything was bad

10/10

Exceptional

27 Oct 2025

Amy

Staff nice

10/10

Exceptional

27 Oct 2025

Rhonda

Clean rooms

6/10

Pleasant

19 Oct 2025

Doretta

One of the beds mattresses sets needed to be thrown out and heat was not working head boards need to be connected to the bed rails over all its was okay for the night.

2/10

Poor

17 Oct 2025

Diane

The room and beds were filthy. The hotel should close down, remodel, and purchase all new furniture.

Self

10/10

Exceptional

15 Oct 2025

Rhonda

Safe , quiet, helpful

Leisure Partner

10/10

Exceptional

03 Oct 2025

Amy

No breakfast not even coffee this is crazy

Leisure Partner

10/10

Exceptional

03 Oct 2025

Amy

The only thing they didn't provide is breakfast in the morning not even coffee and to me I think that's the only hotel that does not provide coffee at least

Leisure Pet

8/10

Excellent

02 Oct 2025

William R

Parking was good but the place is under renovations. The rooms are a little dated

10/10

Exceptional

01 Oct 2025

Nikos

Hallways dated but the room was clean and decent. Good value

Business

8/10

Excellent

29 Sep 2025

Kevin

Renovations in progress. Very dated

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Rhonda

The stuff was very friendly and helpful is the property was very clean but there was limited places to eat only a Hooters which are very seldom open The convenience stores or anything are pretty far away real close to highway says it's all the noise other than that is pretty cool

Business_and_leisure Pet

2/10

Poor

26 Aug 2025

Sarah

N/A

4/10

Poor

06 Aug 2025

Michele

Incredibly rude woman at the front desk who claims, despite 4 people being for the reservation that we aren't allowed towels/cloths for that many people. The fake plants, outdated tvs & computers, the lack of the advertised pool, the crappy furniture, the dirty room, the scratchy bed, the broken phone, no fridge, no ammenities, funky staff.. overall not worth the price.

Business_and_leisure Friends

2/10

Poor

03 Aug 2025

Clausel

That was really disappointing staying there.
Coffee maker is located in the bathroom, the carpet is dirty, the sheets are dirty, no breakfast, towels are stacking in the fridge so I couldn’t use it .I really don’t want to go back there again.

Leisure Family

6/10

Pleasant

25 Jul 2025

Karol

Doing remodeling on the floor I stayed on. I was blessed though they are a pet friendly hotel. We had a short stay.

Leisure Pet

8/10

Excellent

23 Jul 2025

Candelario

It was a very good experience, the staff was very nice. The place was quite and very clean.

Leisure Self

6/10

Pleasant

15 Jul 2025

Santosh

Worthless

Room was very dirty and stinky. Chair is really bad. Sofa is also really dirty. Much more

Business

10/10

Exceptional

11 Jul 2025

Carlos

Nice

Business_and_leisure Family

4/10

Poor

04 Jul 2025

Leslie

There were not enough clean towels, pillow cases not on pillows, key cards didn’t work, hallway rugs dirty, bathroom has mold

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Kerth

Good for a night

The staff was friendly and courteous. The room could do with deep cleaning. The sofa or chairs a bit tacky.

Partner

2/10

Poor

01 Jul 2025

Aaliyah

Was told I couldn’t check into the room I had already paid for at 1 am with my very visibly, tired, pregnant friend. Was never told I had to be 21+ to book said room but employee ignored me and loudly stated to another coworker that I was under 18 after we had already established I was 18. Rude behavior won’t be booking with them again.

Leisure Friends

2/10

Poor

30 Jun 2025

Maimoona

The first room was terrible. Paint was peeling off. Wire hanging out. Cob webs, room smelled. Inch of dust on carpet. Dried up puked on the carpet.
I requested room change which they gave me but not much difference.
I asked for clean bed sheet and I was told fully booked and do not have extra but then gave me couple
I paid for two night but after one night I left

Business

4/10

Poor

29 Jun 2025

patricia

When you go on Google it shows a swimming pool, There is no swimming pool. There is no gym. Housekeeping left an old cookie carton in my room when I got there

Business_and_leisure Family

2/10

Poor

28 Jun 2025

Salman

Please do yourself a favor and save the trouble and money . This place needs serious renovations. Carpets in the room are sticky. The place is super dirty . Smelly rooms. Coffee maker is in bathroom near toilet seat. Stained towels. They are rude and could not give us an extra hour as a late checkout. They just walk in at 9 am without knocking. No do not disturb signs for doors. Horrible experience.

2/10

Poor

26 Jun 2025

Brian

STAY AWAY!!

I rarely leave bad reviews, but this place was so awful I feel obligated to warn others. From the moment we walked in, the room smelled musty and unclean. The carpet was stained, the bathroom was grimy, and everything just felt like it hadn’t been properly cleaned in years.
Worse, the room was literally falling apart—peeling paint, loose fixtures, and broken furniture. It was genuinely hard to believe anyone considers this a habitable space.
The worst part? BED BUGS.
Do yourself a favor—spend a little extra and stay literally anywhere else.

Partner

2/10

Poor

25 Jun 2025

Robert

Unbelievable!

Room stunk like pot, TV didn't work, shower has no water pressure, toilet seat broken and they refused to give me another room. DON'T USE THIS HOTEL!!

Self

2/10

Poor

22 Jun 2025

MICHELLE

Sheets were dirty. Side doors unlocked after 11 pm.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Brainelys

Good

10/10

Exceptional

15 Jun 2025

Matthew

The bed was so comfortable that I can forgive the outdated decor and the aging nature of some of the furniture. The staff seems like they genuinely care about guests, and overall it’s just a great place to sleep.

Self

6/10

Pleasant

10 Jun 2025

Jerry

There were no downstairs rooms, which was a disappointment. They had a lot of construction going on but it did not bother us. They did have an elevator. I wasn’t impressed where we had to park either. There was no way to keep an eye on your vehicle. The room was nice but there was no microwave. I was okay with the stay because I got a pretty decent rate through Expedia.

Leisure Family

4/10

Poor

08 Jun 2025

Christian

The room was questionable. Wall paper coming off and lamp shade looks like mold on it. ac grate broken and I was wondering about the extension cord it keep making noise and I was worried if it would catch fire. I didn’t like the condition of the furniture and the tv was little for the room size. Hallway was find with visible dirt and needed to be swept. I don’t know about coming back to this hotel.

Self

4/10

Poor

06 Jun 2025

Samad

Not the cleanest

Leisure Self

10/10

Exceptional

30 May 2025

Margaret

The only thing that disappointed us was the pool was not working.

Leisure Family

4/10

Poor

27 May 2025

Shebra

I can get over everything being old and in poor or average condition as it is an older hotel. But there was hair from previous guests all over the bathroom. That could have been cleaned.

8/10

Excellent

26 May 2025

Verified traveler

I didn’t know I had to call in advance for a cot

Friends_and_family Family

10/10

Exceptional

20 May 2025

Carlos

Nice property

Business Family

10/10

Exceptional

20 May 2025

Joseph

Nice place and a good night sleep

8/10

Excellent

16 May 2025

Shagniqua

Ongoing construction but clean. Stayed 2 times would go back a 3rd.

4/10

Poor

10 May 2025

Jesus

Took me about 10 minutes to check in. The receptionist asked way too many questions. Asked for car plates, drivers license, security deposit and he was not very friendly to say the least.

Business Self

10/10

Exceptional

09 May 2025

aliuska

nice place to stay

Business Family

10/10

Exceptional

24 Apr 2025

Shagniqua

Construction not appealing to the eye but the property is nice & clean. Front desk staff was wonderful efficient and welcoming. Just a nice cute hotel with comfy bed as well.

Business_and_leisure Self

10/10

Exceptional

06 Apr 2025

Alfred

No fans in the bathroom

Leisure Family

6/10

Pleasant

01 Apr 2025

Sarah

This place is under construction and I hope they do some improvements. It is falling apart. Grimy is the only word for it

Leisure Family

6/10

Pleasant

28 Feb 2025

Verified traveler

Never again

Checking in was simple first room was not even done this was at 5 pm check in is at 3pm switched rooms put me in a handicap room with a wheelchair accessible shower with out informing me of the change then took a $75 deposit 5 days later still hasn't been returned never again.

Friends_and_family Family

6/10

Pleasant

27 Jan 2025

Sy

I WAS A NICE PLACE TO STAY FOR THE PRICE. NOTHING FANCY. THEY HAD NO BREADFAST OFFERED. THE RESTAURANT BREADFAST WAS CLOSED LIKE 9AM OR SOMETHING.

10/10

Exceptional

29 Dec 2024

Jean

Room 203 is filthy. The carpet and the hallway smell. I had to sleep with my coat on, for I did not want make contact with the bed. Never again

Self

2/10

Poor

14 Dec 2024

holly

Unfriendly rude staff

We booked this room late in the day and told them we had two small dogs. They charged an extra fees for BOTH dogs (which we paid.). I’ve never had a hotel charge for 2 small dogs before. (How do 2 10 lb dogs for which the provide NO service, cost the hotel more than one 30 lb dog.)
In the AM, a different front desk attendant wouldn’t sign us out until he’d checked to make sure we’d payed the fee. When has a hotel ever not charged for everything when you check in? All in all, felt very unwelcome.

Friends_and_family Family

10/10

Exceptional

21 Nov 2024

Megan salma

Service is amazing

Self

8/10

Excellent

21 Nov 2024

priscila

Stayed one night, the room looked clean, but the furniture looked worn out and peeling, and the toilet was not flushing. We got moved to another room. The second room was better, with a working toilet, but the lampshades had tagging and were ripped, the furniture also looked worn out. The ambience of the place needs to be improved over all.

8/10

Excellent

10 Nov 2024

christy

The property is nice, staff was friendly...The rooms could use some upgrading.

Leisure Friends

4/10

Poor

10 Nov 2024

Montrell

Dirty, moldy and none of the gym equipment worked

Leisure Family_with_children

2/10

Poor

27 Oct 2024

Youngki

Totally different room, dirty, old, etc.

6/10

Pleasant

23 Oct 2024

Kedany

No coment

8/10

Excellent

14 Oct 2024

Rachel

Its an older hotel. Had an old hotel smell to the room.

10/10

Exceptional

05 Oct 2024

Vaishnavi

Good one. Will book next time as well

Leisure Family

2/10

Poor

26 Sep 2024

Ellen

Don’t stay here!

omg where do I start? stained walls and furniture, no working room phone (cuz they prolly don’t want anyone to call and complain,, no smart tv just cable with bad reception,, no recycling, no gym, no hot tub; asked them not to clean the room and they came in anyway but all they did was make the bed, didn’t replace towels, coffee, tp, etc,,,,emptied garbage but didn’t throw out spent pizza box or food and coffee wrappings,,wine forts got there there were still old coffee grounds in coffee pot,, charge for lobby coffee! had to go down to front desk multiple times to get coffee for the room and they kept sending a guy who was sleeping on lobby chair with a hooters cup at his side to get it and he kept coming back w decaf even this I told them regular! no one at front desk most of the time , shower shifts between hot ad cold, mold in grout in tub,, gross. Place is gross , don’t stay here.

Business

2/10

Poor

25 Sep 2024

Hon

Cleanliness and building maintenance needs better improvement.

Family

6/10

Pleasant

23 Sep 2024

Verified traveler

Have stayed here many times in the past few years, but it needs some sprucing up. I asked to have my toilet seat fixed twice after I almost slipped off of it, to no avail. (Only had one post attached.) Laundry didn't work. Some major networks weren't clear. Very dirty outside. Didn't they use to serve breakfast? Disappointing stay.

Friends_and_family Family

8/10

Excellent

13 Sep 2024

Veda

Cheap and value for money

Leisure

2/10

Poor

01 Sep 2024

Linda

This was a terrible stay. My shower did not work. Hairdryer was broken. Phone also broken could not phone for help. Hooters was next to hotel. Very seedy. I want my money back.

Leisure Self

4/10

Poor

24 Aug 2024

evans

The place had people seating in the parking lot and the hallways in my flor look dirty and smelling like food really bad and about 3am kids running in the hallways

Leisure Family

2/10

Poor

14 Aug 2024

Elizabeth

After our flights were canceled, we spent 3 hours getting a rental car. We checked into the hotel at 3 a.m. with 4 people in each room. Phone in room not working, was told they had no bedding for the pull out bed. Had to send someone down to make sure we got bedding. You can’t expect guests to sleep on a hotel mattress with no bedding, blankets, or pillows. Luckily he found some or he would have been going to the store to purchase some cause you can’t expect someone to sleep on that mattress. The king beds also were broken. One had a huge sag on the end where it felt like I was going to roll out of the bed. Then after getting to bed at 4 am, the guy at the front desk knocked on our door until we answered to ask if we were checking out that day! He knew we didn’t go to bed until late but knocked on our door. Would never stay here again! Customer service is very lacking. Please find somewhere better to stay.

4/10

Poor

15 Jul 2024

Michael

Most staff friendly, one staff female very rude, very weird policy for check in,smh..my room door very loose, bathroom sink mold, bathroom small, hotel outdated, only good thing was indoor pool, many animals on property..and i was approached by a hooker and a drug dealer while walking to.my room, one access door broken so anybody has access to inside hotel, my rating 1.5 because of pool, otherwise .5

Leisure Family

8/10

Excellent

09 Jul 2024

Bruce

Good

4/10

Poor

09 Jul 2024

Jose

I didn’t like nothing