Name: Homewood Suites by Hilton Somerset
Address: 101 Pierce St., Franklin Township, 08873, US

10/10

Exceptional

31 Jul 2026

AHAMED

Great ambience and cleaner room

6/10

Pleasant

28 Jul 2026

IRA

Smaller suite than others I have stayed at. I felt the place needed some renovations.

8/10

Excellent

28 Jul 2026

Donald

Ashley at the front desk was very welcoming, helpful and considerate. The facility itself looks nice, I think they must have had a relatively recent updating because you can see some wear and tear here and there but it looks newer at the same time. There was like a vent to the AC outside that was like hanging off the wall and rusty, I thought they were working on it but it didnt change in the 2 days I was there so i guess not, it was odd but not a hinderance just cosmetically odd. The pool is indoor, decent sized and has a jacuzzi in the same area but separate. The basketball court is nice, has lights that you can turn on if needed, has a net so if you miss (which i do ... a lot) the ball doesnt run that far away, the court floor needs a little work but generally worked fine. My room (320) had a really annoying refrigerator, very loud from time to time which was only a concern when I was in the living room which was not often, besides that my room was nice and accomplished all that I needed, the kitchen is nice but NO oven which was unfortunate I was hoping it would have one. The TV in my room didnt work but I wasnt going to use it anyway. They gym is very small, but ok for cardio on treadmill and peleton, also for DB weights on bench thats about it. Breakfast was a great size and options, much better than a hotel I stayed at over last weekend. Last note, something was wrong with the Grill knobs I couldnt turn the one burner off had to tell staff. Overall I would recommend.

10/10

Exceptional

25 Jul 2026

Desiree

Theywent above and beyond to meet my needs and exceeded my expectations with the accommodations! Friendly staff, nice suites,good breakfast, and great location for shopping and dining near the venue I was attending.

10/10

Exceptional

23 Jul 2026

Anthony

The staff was very welcoming and helpful. The room was clean and very spacious. We enjoyed our stay and will plan to stay here again in the future.

8/10

Excellent

19 Jul 2026

CURTIS RAY

It felt like home, kitchen, living room, bathroom and the bathroom was very contemporary. Guess the only thing that was confusing was the thermostat:) But could live with that.

Family

10/10

Exceptional

08 Jul 2026

Michael

Will stay there again next trip!!!!
Big room. W kitchen

Self

6/10

Pleasant

06 Jul 2026

Chawna

After leaving a disastrous hotel, checking into Homewood Suites Somerset was a breath of fresh air. The customer service was outstanding. The woman who checked us in was warm, welcoming, and thorough. She explained the amenities, wished us a better stay, and provided a guide outlining housekeeping, towel, and linen schedules, which I really appreciated.

This was Fourth of July weekend, so the hotel was full and the amenities were busy. That’s not the hotel’s fault, but some guests were inconsiderate. Children were splashing and playing in a hot tub full of adults, and one group treated the community grills like their private cookout instead of sharing them.

The room was smaller than the photos online suggested and felt cramped for our family of four. The property could use some updates, and there were stains on a lamp and an armchair that made us avoid using it. Thankfully, the bathroom was clean. Breakfast was good too.

After the holiday crowds left, we enjoyed the pool and hot tub much more. One suggestion: the hotel should post signage reminding guests to keep intimate behavior in their rooms. On our second night, a couple’s suggestive behavior in both the pool and hot tub made us leave early because it wasn’t appropriate for families with young children. Also, the “pool towels” are tiny—closer to hand towels than actual pool towels.

Overall, despite needing updates, the excellent staff and clean bathroom made this a much better experience than our previous hotel.

Family_with_children

8/10

Excellent

27 Jun 2026

Nicholas

It was nice and quite. I didnt like was the free breakfast...should of had more of a choice for the price of room.

Family

8/10

Excellent

26 Jun 2026

Kevin

I like that it was a very good location and it was quiet. At breakfast time it was a variety of choices to choose from the breakfast bar.

Family_with_children

2/10

Poor

24 Jun 2026

Lacey

My kids liked the pool when it was open 2 days the hot tub was closed. Our room AWEFUL. The bed skirting had stains & spills all over it white stuff that looks like human body fluid. The tub had rust in it There was poop splatters all over the bathroom walls, the air conditioner had mold in it. The sink had bugs crowing out of it. The bed was a hard as rock. We stayed the night the first because we checked in so late but actually needed up staying somewhere else the other days and just using the pool & breakfast because they wouldn’t give us a refund and changing rooms wasn’t a option. I wouldn’t recommend this place to my worst enemy honestly

Family_with_children

10/10

Exceptional

20 Jun 2026

Victoria

The room was super clean.

Self

10/10

Exceptional

14 Jun 2026

Stacy

Saving to my favorites and making this our hotel spot , amazing experience couldn’t have enjoyed it more

Partner

10/10

Exceptional

14 Jun 2026

Jade

Clean room, very nice staff.

8/10

Excellent

09 Jun 2026

Mary

The front desk staff were great. They helped us find a great place to eat dinner.
The room was clean.
I would definitely stay again if I ever come back to this area.

Family_with_children

8/10

Excellent

08 Jun 2026

Yvonne

The sheets on the bed didn’t look fresh. There were crumbs on countertops and table. It was too late to complain so I sprayed lysol on them and went to sleep. I’ve been there before and everything was great not this time.

Self

8/10

Excellent

31 May 2026

Shakila

Nice area, polite staff and guests very friendly! I really enjoyed my stay. It was very relaxing and comfortable atmosphere. My only complaint is in my particular suite the living room area had a putrid/ horrible smell. I’m not sure if someone had a pet in that room previously but it smelled like a dog or cat may have had several accidents and the carpet and living room furniture unfortunately reflected that smell. Also dog hair on living room furniture. Minus those 2 complaints my stay was a really good one. Property is neat, quiet , pleasant staff and friendly nice guests.

Partner

10/10

Exceptional

31 May 2026

Marc

Excellent customer service

8/10

Excellent

29 May 2026

MARIE

Staff was pleasant and helpful

Family

10/10

Exceptional

27 May 2026

Brian

clean room

Self

2/10

Poor

27 May 2026

rhonda

The outside had garbage overflowing the cans. There were no ice machines and we had to walk to the main building to get a bag of ice for the room. The most troublesome part of my stay was to sign a code of conduct form to promise not to vandalize the hotel... what kind of facility is this ???
HORRIBLE!!!!

Partner

10/10

Exceptional

22 May 2026

Taquan

I like the kitchen

Family_with_children

10/10

Exceptional

21 May 2026

Harriett

The property was well maintained and my room was very clean and comfortable.

Friends_and_family Friends

4/10

Poor

20 May 2026

Elizabeth

The room had a smoke detector that was hanging by a wire, and several things fixed with duct tape. Trash piled up in the hallways. Hot water was broken the entire time. The staff were lovely and helpful, but the property was run-down and not well-maintained.

Friends

10/10

Exceptional

19 May 2026

Danielle

Clean room and lots of room

8/10

Excellent

18 May 2026

Daquana

Enjoyed my stay very nice hotel

10/10

Exceptional

18 May 2026

Amneris

The breakfast was great! The room was clean. I loved the kitchen, with everything necessary to cook and have food. Stove, microwave and the fridge! I would definitely go back there! And the price was great! Very happy with everything.

Family

2/10

Poor

16 May 2026

Kimberly

My shower/tub was not working. No water at all coming out. I had my daughter’s wedding the next day and was unable to get a shower for the event. I went to front desk and told about the problem and said I would be out all so they could come fix it. When I returned after wedding I still could not shower because it was not fixed and there was no sign of anyone being there. Our other room looked like the bed was not made and the windows and screens broken on the first floor room. I was extremely disappointed and was not expecting this experience for my daughter’s wedding.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Deshon

The breakfast was good but you could had more but overall all was good and i enjoyed my time there

Family

10/10

Exceptional

14 May 2026

Lesley

Everything was clean and the room was very nice. Very enjoyable stay

Partner

10/10

Exceptional

14 May 2026

adanna

Nellie at the front was great help thank you so much

Friends

10/10

Exceptional

09 May 2026

Sirshendu

Great experience

Self

10/10

Exceptional

02 May 2026

Cristian

Todo estuvo muy bien y en excelentes condiciones muy bueno para disfrutar en familia

10/10

Exceptional

26 Apr 2026

Creonaille

The customer service at this location is top notch! Huge thanks to Marvina at reception! She deserves a raise! Not only did she accommodate our last minute booking but she convinced me to join the Hilton Rewards program which made my stay all the better! Elijah was also very helpful and welcoming. Actually the entire staff was very polite and attentive. I will definitely be returning and hope to see Marvina again!

Family_with_children

8/10

Excellent

26 Apr 2026

Shonta

That was very helpful. Prices was very reasonable. I wasn’t a fan of the breakfast, but it was still OK.

Family_with_children

10/10

Exceptional

26 Apr 2026

Danielle

The hotel staff was so kind and helpful. I called with a concern that I had read in some reviews and they were so comforting and understanding and put my mind at ease. We wound up having a wonderful stay with a fully clean room and bed, a good breakfast, and a nice morning swim in a clean pool. Thank you!

Family_with_children

6/10

Pleasant

25 Apr 2026

Marieli

Staff was extremely kind and helpful. Breakfast was not great, not much variety and some things were either bland (omelet) or over seasoned (potatoes). The ability to access a full kitchen in our room was great for our family. We were really looking forward to the indoor pool and jacuzzi but stayed clear after seeing the very murky water and satisfactory rating on door. Never saw one person go in during our 3 night stay. Bed was very comfortable, room was spacious, pullout couch was okay for the kids. Nice water pressure in shower.

Family_with_children

10/10

Exceptional

24 Apr 2026

Shabnam

Everything is perfect

10/10

Exceptional

24 Apr 2026

Diana

Great place, great breakfast

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Jared

Very nice hotel with a really amazing breakfast. Lots of options and fully stocked. Room was in great condition and features a full fridge and freezer. Well maintain property in a great location. Great value for the price - highly recommended.

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

John

Overall, I am enjoyed staying at Homewood Suites at Somerset. However, there was no water (all day) on my last day of staying.

Self

10/10

Exceptional

11 Apr 2026

David

The room layout was perfect. The kitchen was great to have, and the staff were wonderful. Strongly recommend!

Family_with_children

10/10

Exceptional

09 Apr 2026

jessica

This was by far the best hotel we have ever stayed at. I traveled with my husband and 2 kids ages 16 and 5. We were very comfortable in the room. The beds were comfortable and inviting. The kitchen had everything you needed for an extended stay. The full size fridge with freezer and ice maker was really useful. The pool and hot tub were well kept and extremely fun. We enjoyed them everyday of our stay. Plus the pool wasnt freezing cold, it was a comfortable warm. The stand out at this hotel is the breakfast and service. We recently stayed at 2 other hotels, an embassy suites in maryland and and a hilton garden inn in camden and this hotel blows their breakfast out of the water! They had cocunut shaving, almond slivers and chocolate chips for the waffle toppings. In addition, they had a breakfast taco bar with all the fixings (jalapeños, shredded cheese, sour cream, etc.) Chicken sausages, scrambled eggs, hashbrowns, turkey and pork sausages, etc. Belkis, head of the kitchen and breakfast service was phenomenal!!! As soon as the coffee ran dry she had another full pot ready and out so there was no wait. She was extremely accomodating and helped with everything we needed. I wish every hotel we had been to had a Belkis working there! Also, I would lile the mention the manager Allison, she was very helpful and friendly. She made sure we recieved the extra pillows quickly and had a smile on her face everytime I saw her! This is now our go to hotel for visiting family in the area!

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Kathy

Clean room. Enough towels in the pool area.

4/10

Poor

03 Apr 2026

Abigail

Breakfast was horrible

Family_with_children

10/10

Exceptional

02 Apr 2026

Lily

.

Partner

10/10

Exceptional

29 Mar 2026

Rossana

Great customer service and the place is clean and decent

Family_with_children

6/10

Pleasant

27 Mar 2026

Lori

Unfortunately, the Duvet was not clean and carried an odor causing us to have to redress the bed with new linen shortly after arriving. In reporting it to front desk, they provided new bedding quickly; however, the replacement cover was not another duvet, but a thin bedspread. Breakfast was just okay. Living room furniture sits low, can stand to be re-cushioned, and the upholstery cleaned.

8/10

Excellent

23 Mar 2026

Jianghua

It’s spacious and clean. Friendly staff.

Family_with_children

10/10

Exceptional

23 Mar 2026

OLAKUNLEHIN

The property was perfect and well positioned. There is a Target next to it whichnis handy and front desk were very helpful

Partner

2/10

Poor

22 Mar 2026

Kerrisha

I expected far more from this Hilton, especially after paying for a suite. Instead, the room felt more like a cramped private studio with an awkward layout. The TV faced the desk rather than the bed or pullout couch, which made no sense from a comfort standpoint, and the bed was so small that two people could barely fit on it comfortably.

The service was equally disappointing. Housekeeping was practically nonexistent until the second day, when staff entered my room without my knowledge, yet still failed to refill the body wash, which was already nearly empty upon arrival. There was also no ice machine, the utensils were poorly assorted, and the only real convenience was the 24-hour suite shop, which had a very limited selection.

Breakfast only added to the frustration. The first day was excellent — I had a cheese omelet, hash browns, and a lemon poppy seed muffin, and it was genuinely enjoyable. After that, however, nearly every option contained pork or ham. The eggs had ham, the sausage was pork, and even the gravy had pork. Because I eat halal, I was left with little to nothing I could actually eat for the rest of my stay.

Overall, the experience was extremely underwhelming. Between the misleading room expectations, poor service, lack of basic amenities, and breakfast that offered no real consideration for dietary restrictions, I would not recommend this hotel.

Partner

10/10

Exceptional

18 Mar 2026

Reynard Demery

My stay here was excellent no complaints. Kesha gave me a warm welcomes at check in.

Self

8/10

Excellent

16 Mar 2026

Kunal

Shower pressure was bad

10/10

Exceptional

15 Mar 2026

Andre

N/a

10/10

Exceptional

15 Mar 2026

Yvrose

Staff was nice, property beautiful

Partner

10/10

Exceptional

14 Mar 2026

Judy

This place is amazing! Very clean . The staff is friendly and sweet. The breakfast was delicious the best! Will always come back when I am in town! I felt like a queen!

Family

10/10

Exceptional

10 Mar 2026

Jouzette

Hreat location altho our heaters didnt work and the pool was very cloudy and dirty

Family_with_children

6/10

Pleasant

09 Mar 2026

Amuktha

-

10/10

Exceptional

03 Mar 2026

Khesean

everything was well prepared

10/10

Exceptional

03 Mar 2026

Emily

Room was clean, saw the housekeeping stars all the time working

Self

10/10

Exceptional

18 Feb 2026

Patricia

Clean room but bathroom door need paint job. The staff were very helpful. Leslie & both young lady did a great job checking me in. Leslie did a great job calling the cop for a couple that was fighting next door. Once they left it was peaceful.

2/10

Poor

16 Feb 2026

Eddie

Hello,

My experience at this hotel was horrible. The reason I came to this hotel was to get into the indoor pool with my children. We were immediately chased out by a hockey team who continued to do front flips in the three and 4 feet splashing my children running in and out of the pool to the point where I had to take my children out out of the pool out of fear that they might be hurt when I came into the room my head, a dirty washcloth already used that I reported to the front desk, but they didn’t apologize. They just gave me another washcloth. The elevator was dirty with garbage and an old sock. There was another unruly family there who made this unpleasant as the occupied the pool with over 12 kids with flipping and out of control behavior. when this family left, we attempted to use the pool the following morning, but there was a horrible dirt ring in the pool, which I took pictures of. So I was never able to use the pool with my children. I have pictures of all the things I experienced.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Khesean

This place is the Best I've ever slept in staff and rooms food on point pat yourself on the back 👏

Business_and_leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Alida

Great breakfast selection and nice staff.

8/10

Excellent

01 Feb 2026

Donna

Clean, spacious room, staff is friendly and very accommodating

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Shante

The room was spotless and the staff was amazing.

Leisure Family

6/10

Pleasant

31 Jan 2026

Sarah

Whoever was working the front desk Sunday 1/25 @8:30pm was 0% helpful. I'd circled the lot several times trying to find a place to park in your parking lot that hadn't had snow removal come through for many hours, so there were no spots I could get our minivan parked in. I wound up stuck on the driveway part inside the parking lot and while waiting for my husband to come try to push me out, called the front desk to make sure the hotel was aware of the condition of their lot. When I said I was stuck, she showed no empathy. When I asked if the snowplow company would be coming through again that evening she said she didn't know, but they were probably busy. Duh. She stated another vehicle was also stuck and the owners had decided to just leave it there that night. The minivan was a rental, and we were not going to leave it where it could be hit by a car or snowplow, so this was not a valid option. My husband was able to push our vehicle out (it took about 20 minutes) and we drove around to the front office to get help on where we could park our vehicle. We parked in the drop off lane right outside the front doors. We walked in and explained we couldn't find a place to park, she asked where we were parked, and then told us to leave it there. I was concerned about the rental vehicle being towed and she said they would call us if it needed moved. We were not going to risk that. We asked if they had snow shovels so we could clear our own parking spot. She said they might have some..

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Umair

Need to place some halal food in breakfast like they made bacon in egg which is not required

Leisure Family

10/10

Exceptional

17 Jan 2026

Nagesh

We did not try the breakfast, so cannot comment

Business_and_leisure Family

10/10

Exceptional

15 Jan 2026

Kunal

It was good

8/10

Excellent

02 Jan 2026

Eric

The breakfast was good only thing is that many people don't eat pork. There were only pork options available, which can be offensive especially in the northern region! The Staff was really nice. It was refreshing to humans that were courteous and available to customers. Other than a very annoying hearing system that kept me up ALL NIGHT! The spot was great!!!!

Business_and_leisure Family

10/10

Exceptional

02 Jan 2026

Susan

We enjoyed our stay

8/10

Excellent

01 Jan 2026

Jennifer

All The staff was courteous

Leisure Family

2/10

Poor

31 Dec 2025

Sara

Staff was really nice but the rooms were in poor condition. Curtains didn’t close, there was dust in the vents and generally poorly kept. We could hear people walking upstairs and the beds creaked too.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Vijaya

No one picking phone on reception its every time they have an issue with phone .
Lack of basic things.
At the time of booking , free crib were mentioned which was not provided as well.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Trevon

N/A

10/10

Exceptional

20 Dec 2025

Camille

Yes

10/10

Exceptional

18 Dec 2025

Maritza

Room was nice and front room staff were very welcoming upon my arrival.

Business Self

4/10

Poor

09 Dec 2025

Rachel

Room smelled like a nursing home
Urine stains everywhere and room not properly kept by house keeping whatsoever. I had to wipe down and sterilize the counters and spray the carpets to try to get the room to smell decent. I had to keep the windows wide open as well to air the room out. Staff were great. However the upkeep of this place from house keeping is down. Either the house keeping isn’t paid good enough or they just don’t care. No Hilton should smell bad. Nor be unsterile.

10/10

Exceptional

08 Dec 2025

Richard

Excellent room, comfortable and wonderful breakfast.

Leisure Family

10/10

Exceptional

07 Dec 2025

Ebony

Spotless

Leisure Family_with_children

4/10

Poor

04 Dec 2025

Jeffrey

I’ve stayed at this hotel several times and usually it’s great. This visit my room did not have hot water for the shower, the toilet ran all night, and unfortunately, the breakfast was not served that morning because the ovens were down.

Business

10/10

Exceptional

30 Nov 2025

mark

It's a beautiful getaway nice and friendly quiet place I was really able to relax

Leisure Partner

8/10

Excellent

28 Nov 2025

Brandon

The room was really nice and clean. Staff were pleasant and eager to help. I really didn't like the breakfast choices.

Leisure Partner

8/10

Excellent

28 Nov 2025

Christie

We enjoyed our stay and the location was decent as far as comfort and amenities. I am however offering a better review because the front desk staff could not have been more helpful and accommodating. The young lady, Carrington was especially outstanding and the hotel should be proud to have her on duty representing their brand. Many thanks!!

Business Family

2/10

Poor

17 Nov 2025

Ayman

Very generic and not fresh

10/10

Exceptional

17 Nov 2025

Paige

The room was clean, check in was easy and front desk was personable. The breakfast was really good. We only stayed for a night but we’re glad we chose this hotel.

Partner

2/10

Poor

17 Nov 2025

Rosalia

I stayed at your hotel on Friday, November 7th, and checked out on Saturday, November 8th. I would like to bring to your attention the level of service I experienced from your front desk staff and the director of housekeeping. On the morning of November 9th, my 8-year-old son found a used condom between the bed and the air conditioning unit in our suite. I immediately contacted the front desk. Unfortunately, the representative I spoke with was unprofessional and left a negative impression, exhibiting rude and biased behavior.

When I requested to be transferred to housekeeping, she responded curtly that I needed to explain the issue first before she could connect me. As someone with a background in housekeeping and supervisory roles, I found this response unprofessional and unusual. I then hung up to gather my belongings and approached the front desk in person, where I discovered that the housekeeping director was standing nearby. I explained what had occurred, but I received no apology or acknowledgment of responsibility. Instead, I was told that an investigation would be conducted and that I would receive a callback; my phone number was repeated back to me for confirmation.

As of today, November 17th, I have not received any communication from your team regarding this matter. This experience has left a negative impression on me, and I am disappointed with the level of service provided. I intend to share my experience publicly and hope to see improvements to ensure such inc

Family

10/10

Exceptional

15 Nov 2025

Jason

Didn't use the kitchen. Breakfast was good.

Business Family

8/10

Excellent

15 Nov 2025

Rosemary

Water pressure

10/10

Exceptional

09 Nov 2025

Erica

Our stay had friendly staff, a great breakfast, a warm pool, and clean room.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Shakila

The front decal clerk at check in was extremely nice and welcoming and very helpful

Partner

2/10

Poor

08 Nov 2025

Seung

Check us in 40min late.
We came for my wifes birthday BBQ party buy no BBQ grill avaliable.( I saw 2 )
Cooking inside of the room. No even fan working , tried to call front desk but no phone working.after spoke to the front desk, no one came up, Eventually Alarm beeping. Fire dept. Showed up. Still no one came to see???
My kids couldnt eat nothing , no rooms we're available. I recorded all. You will enjoy my video. The worst!
I will speak to scott (manager) tomorrow morning to get me full refund

Mun

4/10

Poor

04 Nov 2025

William

Greeted by a cloud of marijuana smoke when we came in. This was due to a staff member smoking a joint at the entrance. Pet odor on entrance to the room. I had reserved a room with a King bed. The room had a Queen. I was told they were fully booked and could not get us another room. Breakfast ran out of coffee, water and other menu items 1 hour before it was to end - took a while to restock. Staff was generally friendly and the room was otherwise clean.

Business Partner

8/10

Excellent

03 Nov 2025

Ibrahim

Clean rooms wonderful staff

Leisure Friends

8/10

Excellent

03 Nov 2025

tareq

Rooms are clean staff was very nice

10/10

Exceptional

31 Oct 2025

Shanise

Always welcomed warmly

10/10

Exceptional

27 Oct 2025

Bhavini

Healthy Breakfast & safe parking area.

Business

8/10

Excellent

19 Oct 2025

Sandra G

The breakfast food was adequate but not many good options for dairy free.

Leisure Partner

4/10

Poor

19 Oct 2025

Wyman

We were told at check in that it’s was hotels dot com not communicating we booked a 2 queen suite.
My email confirmation was clear. Hotels.com attempted to reach the hotel after we got our room but there was no answer.

Friends_and_family Family