Name: Quality Inn Rutland Rutland
Address: 253 South Main Street, Rutland, 05701, US

2/10

Poor

05 Feb 2024

Grzegorz

old and shabby.. not to mention 'free breakfast' sorry.
will not stay there again

Leisure Family

4/10

Poor

06 Mar 2022

Eric

Staff shortages are very apparent. Seem to be a lot of smokers also staying there. Not a place I would rush back to.

Self

4/10

Poor

01 Mar 2022

Edward

Uuugh

The girls at the front desk were nice but they put me in a room where I believe the room next to me had long term guests. They were talking in hallway like they were at at party. They were loud until about 11pm. The kids were playing ball in the hallway until 9pm then when they went in their room the kids were banging on the wall and bouncing the ball. Then the rest of the night the tv was on with the volume way up. Terrible experience

Friends_and_family Family

2/10

Poor

23 Feb 2022

caroline

They never on 4 nights and 5 day bother to come and cleaned how the room or made the bed. The bath was not clean.

Friends_and_family Family

4/10

Poor

22 Feb 2022

Sherry

It had the feel of government housing. The clientele were milling around a lot on the property just walking the halls. You have to request to have your room cleaned the day before. Which they don't tell you this. Breakfast was in a box. We won't stay there again.

Friends_and_family Family

6/10

Pleasant

22 Feb 2022

Kimberly

Noisy neighbors

Front service desk and every employee encountered was incredibly nice. My biggest problem was that this is a pet friendly hotel and the couple staying next to us during our entire 3-night stay had no control over their two yappy dogs. Since the rooms had an adjoining door we could hear the dogs clearly. Other than the yappy and noisy pups our stay was relatively nice for the price we paid for our stay. In the future I plan to avoid pet friendly fly hotels unless we are traveling with our four legged family members.

Friends_and_family Family

2/10

Poor

14 Feb 2022

Barbara

Will never stay there again.

Leisure Partner

6/10

Pleasant

07 Feb 2022

Gavin

The other reviews were correct

Listen: Before I tell you the rest, I will say this. Despite everything else, our ROOM was quite nice. The bathroom in our room was just right. And most importantly, they did let us check in after midnight when we finally made it to Rutland in a snowstorm.

However: as many others have said, there wasn't anyone at the desk for quite a while when we got there and I had to make a phone call. I got the impression that there was just one guy working there, doing as much as one person can do, which is admirable but not enough to run a hotel.
The hallway had a kind of abandoned/neglected appearance, and the place is definitely not smoke-free, BUT our room did not smell like cigarettes, so that's very good.
Overall, we got the impression of a place that had fallen on hard times, perhaps as a result of the pandemic, and has been dealing with it and trying climb back out of it. As I said, our room was nice and we were happy in it.

We did not take them up on the bagged breakfast in the morning and we did not try out the swimming pool.

Anyways, it was one of the least expensive places in town, near lots of restaurants and things, and it's about half an hour's drive up to Killington. All in all, we probably wouldn't stay there again, but there was no harm done.

Partner

4/10

Poor

23 Jan 2022

Regina

Unfortunately no staff member at the desk when I arrived. Long wait for a staff member to be available to assist. Room had adjoining door to next room with significant gap in door that did not afford adequate privacy.

Leisure Family

8/10

Excellent

16 Jan 2022

kenneth

Price 😁

Leisure Family

4/10

Poor

14 Jan 2022

Thomas

Listed as a 2-star property, quickly moving downhill to 1-star territory. Cheapest place for my stay...and for a reason, I guess. Perhaps due to Covid, lack of staff, whatever, the place was not well-maintained. Hallways not vacuumed, king bed had a queen sheet mounted sideways which did not even cover bed (what, no king sheets?!), general sense of better times in the past. Advertised \"hot breakfast\" turned out to be a box with a dead apple, pre-packed muffin, two granola bars and a bottle of water. \"Complimentary\" morning beverage bar had run out of coffee and had only powdered whitener, no milk/cream. I will pay more next time for better place.

Leisure Self

4/10

Poor

08 Jan 2022

James R

The hallways looked to be unvacuumed for several days. there was no place to hang coats. there was no one available at the front desk for checkin for several minutes after arrival. i would not stay here again.

Business Family

8/10

Excellent

05 Jan 2022

Xunbin

All good and newly renovated, except building backdoor access failed, no people at reception desk for check-in (need to call), bathroom layout kind of awkward (door can only half open)

Leisure Family_with_children

4/10

Poor

04 Jan 2022

Gary

Nothing

Leisure Friends

4/10

Poor

31 Dec 2021

Kimberly

Dirty. Plus seemed like the crowd around it was terrible

Leisure Family

4/10

Poor

28 Dec 2021

Leon

Staff was nice.
room was not ready up until 5pm. No housekeeping was provided during the stay.
Hallways smell with cig smoke.

Leisure Family

6/10

Pleasant

20 Dec 2021

Hoi Chau

Over-priced

The hotel and the common areas are pretty dated. The room was a bit dirty and certainly needs some improvements and deep cleaning. No microwave in the room. The water boiler/kettle was not working.

Partner

2/10

Poor

14 Dec 2021

Paul

Smelled of urine. Extremely loud, rude guests/residents.

Leisure Self

6/10

Pleasant

06 Dec 2021

Verified traveler

Just barely ok

Arrived at 3 and room was not ready for 1 hour. Room comfortable. Property not well maintained. Photos are outdated. Breakfast was a box with 4 granola bars and 4 apples.

Friends_and_family Family

4/10

Poor

29 Nov 2021

John

It is a dumpy fleabag hotel. Quality doesn't equal inexpensive...

Leisure Family

6/10

Pleasant

28 Nov 2021

Gary

Original room not totally clean (bathroom). Staff responded with an immediate upgrade. No hot breakfast area breakfast, boxes instead.

Leisure Partner

2/10

Poor

15 Nov 2021

Kevin

Didn’t like anything about this property. Coffee shop closed. Pool closed. My key card wouldn’t work on the only entrance to to hotel that was opened. Part of property had trash and a huge dumpster.

Business Self

4/10

Poor

24 Oct 2021

Danny

Poor location and quality

The place was very dirty. And rather unsafe. People constantly roaming the halls. Rooms are also rented. We had people above that never stoped banging and jumping and going in and out. We could hear everything got very little sleep. The doors don’t shut properly. The exist were left open on the side of the building allowing whoever to come into the hall. Very uncomfortable feeling. I don’t recommend spending a night here

Business

6/10

Pleasant

19 Oct 2021

Kimberly

So So

Very average, cramped and not super clean, but manageable for the price.

Friends_and_family Family

6/10

Pleasant

18 Oct 2021

David

Run-down appearance, but comfortable bed.

Despite the dilapidated condition of the halls and stairways and the stains on the tub, the room was okay and the bed was very comfortable.

Partner

4/10

Poor

17 Oct 2021

Rachel

Dissatisfied Customer

The room was dirty, bedding stained, the shower and sink didn't drain well. There was a sucked on cough drop om the floor and zero housekeeping was done during my stay. There was visible dust on all surfaces. The wifi didn't work for the entirety of my 3 day stay and the Cable tv worked hit and miss. The few staff members I interacted with were rude and abrasive

Business Self

8/10

Excellent

16 Oct 2021

hui

Nice space room and clean

Leisure Partner

4/10

Poor

15 Oct 2021

Bhoomika

Bathtub was really disgusting , some spots and not cleaned ….bed were not properly made and sheets seems old and not washed …. Also saw some bug in room ….I have taken pictures too …nightlamp’s were still in plastic covers…….front desk person was pleasing and welcoming other than that not that much of pleasing property for the price that we paid . Thanks

Leisure Partner

2/10

Poor

14 Oct 2021

Wisuda

The hotel was disgusting! The bathtub drain got clogged and was filled with hair! We asked if we could get put in another room, and that bathtub drain was also clogged, and water It wouldn't go down!

Leisure Partner

10/10

Exceptional

14 Oct 2021

Justin

A+

Clean, Comfortable, Nice People.

Partner

8/10

Excellent

14 Oct 2021

Karen

Room was immaculate. Building undergoing renovation so all facilities not open. Common areas (halls) a bit “old” looking. Only problem was -we arrived at 2 pm and couldn’t check in until 6 pm. Told that cleaning staff was short handed.

Friends_and_family Friends

4/10

Poor

14 Oct 2021

Jonathan

Exterior door swipe security missing at back & hard to use at main entrance. Lots of trash around main entry door & junk on top of vending machines. Entry and exit drive caused standard suspension car to bottom out & scrape. Untrained staff could not print our bill. There were no coffee cups in the room. Generally disappointing appearance upon entry to motel. Breakfast was two small bars, an orange, and bottled water.

Leisure Family

6/10

Pleasant

13 Oct 2021

Verified traveler

In need of renovation but comfy bed

It was close to impossible to find a hotel in Vermont during peak foliage season so we ended up here. First, they didn’t have our booking. Contacted hotels.com who sorted it out but it was stressful as the alternative was probably to sleep in our car. Front desk wasn’t very friendly (warmed up later). The positive: the bed was comfortable and the shower was ok, and we could open the windows.

The hotel I think had been closed all summer due to the pandemic and had just reopened so it might explain some things. Like the pool being closed (or rather: LOOKED closed as it was not clean).

The hotel is in dire need of renovation. Some renovations were done but was far from charming. No curtains. The lamp in our bedroom still had the plastic on so it was clearly new. Overhead lamps for reading didn’t work but there were bedside lamps so we didn’t report it.

We heard several in reception complain that many TV channels didn’t work but we never turned on the TV. The shower curtain was new but the bath tub clearly wasn’t new.

We stayed two nights. When we returned the 2nd night the room wasn’t cleaned. We didn’t care and didn’t report it until the next day.

Breakfast was a box with a bottle of water, an orange and two protein bars.

We were happy to get a hotel room at a price that wasn’t outrageous so all in all, we were fine but we won’t stay there again. The area is not great next to the night it there are some restaurants and fast food places. Panera was near.

Partner

4/10

Poor

12 Oct 2021

Verified traveler

Dissatisfied stay

Overprice for the quality of hotel. The room it was smelled and the bathroom dirty. And the building in general the cleaning it was very bad.

Partner

4/10

Poor

12 Oct 2021

Teresa

Gross!

Bed was clean and comfortable but the room wreaked of urine… the carpet was nasty … bathroom floor looked like there was cr*p on the floor… website said breakfast included and we got a box breakfast due to covid with a bottle of water, 2 sugary granola bars and an apple… terribly dirty in the lobby and the grounds were strewn with beer cans

Partner

2/10

Poor

12 Oct 2021

Surekha

Horrible horrible place to stay. Very poorly maintained stinky smelly crammed room. But then you get what you pay for. It’s a cheap place. Stayed here for Columbus Day long weekend on our way to Stowe. Stayed here only bcoz all other places were totally booked. Will never return to any Quality Inn!

2/10

Poor

09 Oct 2021

Catherine Cai-lin

HORRIFIC! Absolutely horrific! I spent $175/night at this less than 0 star shanty. Pulling into the property, it was filled with shipping containers, 18 wheeler trucks and contracting equipment, mattresses & chairs everywhere. Reception told us the hotel was used as a homeless shelter during the summer & that they renovated the hotel. LIES! This place NEEDS renovations BADLY. Every door to the hotel has been broken into and unsecured and the lobby and hallways are missing chunks of wall throughout. The walls & ceilings in the room itself were covered with early Jackson Pollock compound just shy of popcorn pattern circa 1960. There’s a partition door to the next room, which I haven’t seen since I was 11 vacationing at Disneyworld. The hallways AND room stink of cigarette smoke thanks to the contractors on site. There’s no complimentary breakfast, nor even a voucher offered for Panera next door for the inconvenience. There’s no WiFi, no pool, no coffee cups, no customer service. I could hear the person above me and next to me during the night and they LITERALLY sounded like they were in the room with me. Do yourself a favor and do not come here. You will be greeted by disappointment and bad attitudes.

Business_and_leisure Pet

2/10

Poor

18 Jul 2021

Verified traveler

The hotel is shut down a month before my stay and I wasn't informed

Leisure Family

6/10

Pleasant

05 Jan 2021

Nicholas

Dead Body

It was good enough to stay to save some money but definitely didn’t meet my expectations. Smelled like a casino the entire time, cops were sitting down the hall about 3 rooms down for at least 5 hours and I asked one if everything is alright and he said there definitively isn’t a dead body in there if thats what you were thinking. No floor reducer in between the transfer from carpet to tile.

Friends_and_family Friends

6/10

Pleasant

28 Jul 2020

Delores

My getaway

It was great.

Partner

8/10

Excellent

07 Jul 2020

Scott

riced right for a good stay

was comfy and clean. rather dated but ok. tub drain plugged up. other than that, everything worked ok. staff very friendly and helpful

Self

2/10

Poor

29 Jun 2020

Hannah

This is right up there on the top 3 worst hotels I’ve stayed in. We booked for 2 nights but left after the first night. It was dirty, smelly, saw a hyperdermic needle in the parking lot. People yelling and fighting, over all gross.

Friends_and_family Family

2/10

Poor

22 Jun 2020

Verified traveler

Overcharged for the room. Staff was non-existent and did not follow covid guidelines.

2/10

Poor

21 Mar 2020

Donna

I did not feel safe at this hotel and actually slept in my pick up truck. There were cracks under the flimsy doors and the security flip locks didnt work. There were 2 doors in my room. One went outside and the other to main hall. I got in the door to hotel without my keycard, it just simply opened. That means ANYONE could just walk in. Parking was sort of secluded at end of building. I could go on but you get the point.

Business Self

4/10

Poor

17 Mar 2020

Verified traveler

Property is run down. Cleaning staff was helpful and you could tell that they do their best with what they have to work with. We couldn’t get into our room at one point, I went to the front desk to request help and the desk clerk called the maintenance staff to come look at the door for us... he never showed up. Thank goodness one of the cleaning staff helped us get back into our room.

Leisure Family

6/10

Pleasant

15 Mar 2020

Karen

The bed itself was fresh and clean. The front desk staff friendly. The curtain and chair were ripped. The tub was peeling apart. Getting the TV to work was just ridiculous! I’ve never had to connect my iPhone to a tv to get local channels. Needed code and passphrase! The person at the customer service number had no idea how to assist. Then the next morning , it had to be connected all over again.

Friends_and_family Family

8/10

Excellent

09 Mar 2020

William

had mouse in the room , and my wife could not sleep

Friends_and_family Family

2/10

Poor

07 Mar 2020

Verified traveler

basic teardown

unsecure entry from the outside in to the room.. toilet was low to the ground and small.carpets were filthy in room and out.

Partner

4/10

Poor

03 Mar 2020

Verified traveler

Room was filthy with someone's sock - covered in dust - in the corner. Looked like no one had moved the chairs to vacuum in ages. Drawers broken - would not shut. Toilet ran all night. Sink drain broken.

Leisure Partner

2/10

Poor

02 Mar 2020

Verified traveler

Where is the Quality here?

Terrible customer service.

Friends_and_family Family

2/10

Poor

24 Feb 2020

Paul

Stay away

Ended up not staying and canceling. The place was dirty and musty. The room wasn't even ready. The beds were not made like someone just left. They offered to switch rooms but had the wrong bed configuration. Only a king bed when we wanted to queens. We would of considered but that room smelled musty and there were poop skid marks in the toilet. We left and didn't look back!

Partner

4/10

Poor

24 Feb 2020

Verified traveler

Everything felt run down and the staff checked us out early mistakenly.

6/10

Pleasant

21 Feb 2020

Christopher

Comfortable enough, but the place could use some updating. The carpet is dingy and worn. Our card reader failed two days in a row and had to be re-set. It claims its 10 miles to Killington which may mean the town but the ski resort is at least 16 miles away. Free breakfast but it isn't worth paying for. Ate out the last four days. The tv channel guide was incorrect.

Friends_and_family Family

2/10

Poor

18 Feb 2020

Verified traveler

Basic accommodations. Below average cleanliness. Staff double booked our room so had to stay in a different one we did not want.

6/10

Pleasant

16 Feb 2020

Rebecca

Staff nice.

Front desk friendly and accommodating and breakfast lady was very nice. Convenient, quiet. Small workout room with only stationary bike and stair stepper, but both were broken. Photos look like there is a hot tub, but there isn’t one. Indoor pool was covered the entire time, so did not get to use it. Breakfast area so packed with tables that you could not get to the food if there was even one other person there. But surprisingly eggs were not salty (they are usually too salty to eat at hotel breakfast bars). Bed was very comfortable.

Partner

6/10

Pleasant

12 Feb 2020

Verified traveler

It is convenient and clean. Easy parking. But the construction is weak and you hear the noise from all neighbors. Would be nice if they would patrol the hall for rowdy folks who like to pull fire alarms at 1am.

Leisure Family

8/10

Excellent

12 Feb 2020

Anthony

The TV was very fuzzy, we didn’t have a phone in our room. But the room served its purpose

Leisure Friends

2/10

Poor

11 Feb 2020

Verified traveler

Room was with 80 degrees or freezing cold. No one was at the front desk when I tried to get help. No one cared when I complained at check out.

Business

2/10

Poor

10 Feb 2020

B

We had a terrible visit. Came up to go skiing and were very tired after a long day of driving and skiing. Around 1:00 am, I was awoken to the people next door getting back from a bar. After trying to get back to sleep amidst the ruckus, the fire alarm suddenly went off. Everyone had to leave their rooms and were standing near the doorway. The fire department came and went from room to room checking for the culprit. We were told we could go back into our rooms, but not to go to sleep as they weren't finished. No one every alerted us they were done. I heard the fire trucks leave around 2:00 something. A Manager never came around to let us know what was happening or to make sure everyone was okay. We will never stay here again.

Leisure Family

2/10

Poor

10 Feb 2020

James

There were fire alarms at midnights when I stayed. No fire just alarm malfunction. Everybody evacuated to outside for an hour at 2 am midnight. Hotel staff did NOT even apologize. -15 degree midnight stand outside for an hour... imagine

Leisure Friends

8/10

Excellent

03 Feb 2020

Verified traveler

The staff was friendly and went out of their way to be of of assistance. Breakfast was good.

While the room was clean, the property was a bit run down.

Leisure Family

6/10

Pleasant

26 Jan 2020

Brenda

My stay was nice until I saw a mouse in the hall run into a hole in the wall.

Self

2/10

Poor

25 Jan 2020

Vinny

Breakfast room was filthy and I was woken up at 2 am by a mouse in my room. Discusting. I told the front desk clerk but he said he had to wait for the manager to arrive. I was gone early so I did not deal with him

Leisure

6/10

Pleasant

16 Jan 2020

andrei

Cleaning Ladies that Do Not Clean. At all.

Second time staying at this property. A good location. A decent value for the money. Comfortable beds. First time: refrigerator badly needed defrosting; was too noisy as a result. Second time: the toilet drained very slowly, and so was sort of clogged. Whoever cleaned the room did not address that; did not make the beds; did not replenish the shampoo so that we had run out (there were three of us in the room); in fact did not do anything except gave us fresh towels. When I brought this up to the manager on duty (Rick?) his reply was \"I will let them know.\" Not quite sure who \"they\" were (the owners? GM? the cleaning staff?) but apparently a remedy or even an apology was too much to expect. When I also brought up the toilet, he asked me if I wanted a plunger. Back in the room, the kids showed me a gummy worm by the bed that must have been sitting there for months (it was rock hard :) in plain sight. Also, a 3\"x3\" piece is ripped out of the carpet in the hallway. How do you do that? And why not replace it?

Friends_and_family Family

4/10

Poor

11 Jan 2020

Verified traveler

Walls disgusting, smell of marijuana, WiFi not working, room doors poor condition, phone in room did not have a cord or way to use it, carpet dirty, need I go on? Was a very dis

8/10

Excellent

01 Jan 2020

Sara

The hotel seemed like it recently had poor construction. The room we got put in, had a deadbolt that wouldnt work, the lock didnt match the hole in the door. They were more tha. Helpful to.switch my room and make sure that the room had a fridge and microwave. The pool was fine, but no shallow end its stsirs that go into 4deet so if you dont have floats for littles you will have tonjoin them. The pool.room was ok, kinda low budget but the water was decent to.swim in. The bathrooms in the pook room were gross.

The brekafast was good but the room was super small especially with lots of guest in it...very har to.walk around..

Also the keys deactivated alot on us that was super inconvient,but the staff was super helpful thoughout

Friends_and_family Family_with_children

10/10

Exceptional

30 Dec 2019

Verified traveler

Front desk manager Coleen very nice! Room was great! Great breakfast!

Leisure Self

6/10

Pleasant

29 Dec 2019

Taber

Clean but thread bare.

Very tired hotel. Needs upgrades.

Partner

8/10

Excellent

08 Dec 2019

Mary

Clean and comfortable.

I’d like to thank the people at the Quality Inn for making my traveling so much easier. Thank you to Paula for being so accommodating and thank you to Lisa for always being so nice and willing to help. I am a traveling nurse and work doubles from afternoons thru overnights. I’m very comfortable here and would recommend The Q.I. to all my fellow traveling nurses.

Business

6/10

Pleasant

04 Dec 2019

Jean

Breads were stale with mold, sausages were cooked day before. No pancakes. Dirty kitchen

Friends_and_family Family

10/10

Exceptional

01 Dec 2019

Verified traveler

Good got the price, room clean , free breakfast, 15 feet away Panera bread breakfast))

Leisure Partner

4/10

Poor

23 Nov 2019

Verified traveler

Staff were friendly and helpful but the hotel is badly in need of updates and renovation. Hallway carpets very dirty. Room clean enough and bed was comfortable but scuffed and chipped paint. Water stains on painting, lamp shade and a wall. Holes in carpet. Noise from room next door due to thin walls and noise from the parking lot right outside the window.

Business

8/10

Excellent

10 Nov 2019

Verified traveler

Stop using so much plastic. Cups and coffee all use plastic.

Leisure Partner

2/10

Poor

03 Nov 2019

Verified traveler

Carpets were filthy, wired smells along floor, noisy at night, thin walls, noisy guests

Leisure Partner

8/10

Excellent

31 Oct 2019

Leslie

You could tell it was an older place. Carpets worn, bathtub touch up painted, wall paper torn a little etc. But it was clean and had the amenities we look for; frig, microwave, iron, hair dryer and the continental breakfast had a lot of options. Overall satisfied

Friends_and_family Family

6/10

Pleasant

29 Oct 2019

Verified traveler

The hotel is dated and has very strange and not very secure doors in each room that leads to the parking lot. The condition of the rooms were clean for the most part, but in poor old condition. We went to get a drink from the vending machine which was empty and were told that it wouldn't be refilled until during the week. On the positive side, the staff was friendly and the breakfast was decent. I would likely not book here again however.

Friends_and_family Family

2/10

Poor

27 Oct 2019

Verified traveler

Staff was excellent, unfortunately the building needs a lot of updating there's no elevator and the pool doesn't heat properly. Also the building was never locked and anyone could of come in and I even had a mouse in my room. I understand that its the time of the year for it but I was still disgusted.

Business_and_leisure Family

2/10

Poor

27 Oct 2019

Verified traveler

The mattress was shot it had a hole the size of a body . Ther was a table that it you touched it , it would fall over.don’t know if I would travelocity again .breakfast was the pits.

Leisure Family

8/10

Excellent

24 Oct 2019

Verified traveler

Great breakfast. Friendly staff. The inn itself looked outdated but was clean.

Friends_and_family Family

6/10

Pleasant

24 Oct 2019

Verified traveler

The one thing that I did not like is working with expedia - I had to phone them from the property and the customer service was terrible. The Quality Inn was fine.

Business

4/10

Poor

17 Oct 2019

Verified traveler

First floor rooms have doors that lead outside with inadequate locks. Bathroom was cramped and dated. Poor lighting in the bathroom. Side entrance doors were unlocked during the day and possibly at night. Security is a major concern.

Friends_and_family Partner

4/10

Poor

17 Oct 2019

Stephen

False advertising.

This hotel was supposed to be recently renovated but was old and worn.

Partner

2/10

Poor

06 Oct 2019

Verified traveler

Quality should be removed from the name of this place and should be removed from your list. This location, or I should say my room 124 was a dump. The only thing to do is tear down and build new. Will never recommend their hotel. New name DUMP INN.

Leisure Partner

4/10

Poor

02 Oct 2019

Verified traveler

Carpets were worn and dirty. Walls hadn't been painted in years.

Leisure Family

6/10

Pleasant

24 Sep 2019

Verified traveler

Easy to find but the property needs an update. Weeds by the entrance aren't very inviting. The building next door seemed like commune living with people coming and going. The room was clean but was in need of an update.

Leisure Partner

4/10

Poor

19 Sep 2019

Verified traveler

I realized that \"Quality\" can mean many different things. Perhaps they meant the \"Quality\" of their staff who were very friendly, helpful and full of joy. The property, however, made me think of what a motor hotel would look like on the last day it was open. Everything was worn, hallway carpets were stained and the floors were uneven. The room was OK but the A/C was really noisy. A broken A/C unit was int he hallway, presumably to be taken to repair - it was there at night and the next day at checkout. The breakfast was fine in a very clean room.

I don't know what else is in the area but I hope there is better than this.

Leisure Partner

8/10

Excellent

17 Sep 2019

Elizabeth

Nice for the price

It was ok. Service good. Pillows great! Just could use a little update.

Friends_and_family Friends

2/10

Poor

17 Sep 2019

Verified traveler

Very friendly check-in
No hot water in the morning, no way to take a shower.

After complaining, I was told the manager would contact me to offer compensation. Looking forward to it.

10/10

Exceptional

15 Sep 2019

Verified traveler

It was a very nice clean hotel. The bed was super comfy and the price was reasonable, not outrageous like most hotels

10/10

Exceptional

11 Sep 2019

Timothy

A pleasant and clean hotel in Rutland, Vt.

This hotel was clean, had large room sizes, and a very clean and well stocked bathroom. The location is great too, very close to the Fairgrounds on Route 7 & 4. Very near a great many eateries and other shopping venues. I will stay again when in the area next.

Friends_and_family Family

4/10

Poor

10 Sep 2019

DavidGreen

Really in need of maintenance. The room smelled sour, the toilet seat needs replacing and the hall carpet is loose and wrinkled

Business Self

10/10

Exceptional

02 Sep 2019

Verified traveler

Nice hotel
Very friendly and helpful front desk
Rooms are big

Leisure Friends

2/10

Poor

26 Aug 2019

David

Sunday morning, Aug.25th, at 1AM, I was awakened by LOUD hollering and profanity outside of my room (101). I got out of bed and looked out and there was an older man with no shirt on hollering at a younger man from the other building. The older guys wife was holding on to him and trying to drag him back to the office. Finally the young guy walked away. I nearly called 911. I believe Quality Inn needs security at that location. Also, the room above me was stomping around most of the night. Needless to say, I got very little sleep before my 600+ mile drive. I'm quite certain that is my last stay at Quality Inn

Self

8/10

Excellent

20 Aug 2019

Verified traveler

Property could use some updating but it does the job. Very pet friendly. Would definitely go back and stay.

Leisure Family_with_children

6/10

Pleasant

14 Aug 2019

Verified traveler

the refrigerator in our room did not work but other than that everything else was ok

Leisure Partner

8/10

Excellent

10 Aug 2019

Verified traveler

I have no complaints about my stay in Rutland although, if I could have afforded it, I would have preferred to stay on a quoted street. It was convenient though.

Leisure Self

4/10

Poor

05 Aug 2019

Joy

The TV reception was very poor and the channels didn't match up to the guide that was in the room. There was no exhaust fan in the bathroom.
I didn't really care for the breakfast, after I tried a bowl of frosted flakes and they tasted old and the eggs were cooked a little too long.

Check in with Paula was a breeze and she was very friendly and cheerful.
The king size bed was very comfortable and I loved the feel of the soft pillows.

Leisure Partner

2/10

Poor

03 Aug 2019

Verified traveler

This place is disgusting. Walking down the hallway feels like you are visiting a crack house in the ghetto. The cigarette smell has seeped into all of my clothes and my CPAP machine. I will definitely never stay at a Quality Inn again, and I recommend you do the same.

Business Self

8/10

Excellent

02 Aug 2019

Michael

Some small details are not as well attended to as \"Quality\" would suggest (radio, bathtub plug, toilet seat hinge). Managed quite nicely nonetheless !

4/10

Poor

02 Aug 2019

Jennifer

Sharps in bed

I found a sewing needle in the bed and the bathroom ceiling leaked. I reported both of these to the front desk and they did nothing to make me feel like these things mattered to them.