Name: The Water Tower Inn - BW Premier Collection
Address: 360 Great Northern Road, Sault Ste. Marie, P6B 4Z7, CA

10/10

Exceptional

03 Aug 2026

Jamie

Super friendly

6/10

Pleasant

02 Aug 2026

Ashley

We booked intentionally for the advertised pool amenities...specifically the waterfall wading pool. We stayed a week. First half of the stay, 2/4 pools were closed. When they did open, the wading pool was just that...no waterfall. We were told by staff that \"the waterfall hasn't worked in years\"...yet images are on their website and all over online when looking up this hotel. The entire reason we went with this hotel vs others we have used before, and enjoyed, was the unique pool setup.

We were pretty frustrated.

The outside hot tub was nice but it appears it once had a waterfall beside it and a little river running around the courtyard...but it was just stagnant water sitting, at this point.

The room wasn't bad, no signs of bugs, and was clean.

10/10

Exceptional

02 Aug 2026

Rayaad

One of my favourite places to stay while in Sault Ste Marie. Staff has always been very friendly and helpful. Rooms are very clean.

6/10

Pleasant

30 Jul 2026

Andrew

:

8/10

Excellent

30 Jul 2026

Mona

Staff was amazing, hallways and room are badly in need of repairs and updates, but very clean

8/10

Excellent

29 Jul 2026

Keith

Staff around the property were excellent. Property was very clean but possibly due with sprucing up. Could only find ice machine on 4th floor. Casey's has great food and prices. Regardless of comments we would return. This was our 3rd visit.

8/10

Excellent

29 Jul 2026

Klaus

The room was clean, although a bit dated. Several hot tubs were down for repair.

8/10

Excellent

27 Jul 2026

Diane

Great stop. Pools and restaurant on site was a bonus. The room was as expected for a good hotel room.

6/10

Pleasant

26 Jul 2026

Christopher

I'll be honest... I was lured by what seemed to be a sweet pool. This was not the case. Just seems like a property that's been let go. Seems like it used to be a premier spot but that's no longer the case. Staff were wonderful!

6/10

Pleasant

25 Jul 2026

Wojciech

The hotel is quite dated. Our room had not been renovated, and it felt like stepping back into the 1980s. The air conditioning worked well, and the shower had good water pressure. However, the room had a musty smell, and the carpeting in the hallways is due for replacement. On the positive side, we really enjoyed the food at the hotel's restaurant. There was also a live band performing that evening, which created a great atmosphere.

10/10

Exceptional

25 Jul 2026

Neil

Great restaurant staff both morning and evening. All staff very friendly. Love the
pool and outdoor hot tub!

6/10

Pleasant

25 Jul 2026

Ellie

Hotel needs to be updated needs new over haul hot tub not working ceiling had something growing around the fire detector
Price for room was over priced for the quality at this hotel love stayed at a lot of best westerns they have always been good quality but I can not say this for this hotel will not stay here or recommend to anyone
Do some major renovations and it might be better the staff was very friendly

6/10

Pleasant

24 Jul 2026

Harvietta

Continental breakfast was terrible pancake machine not available!! No waffles. Juice was watered down

6/10

Pleasant

22 Jul 2026

Julie

Staff was fabulous. Hotel is definitely need of some upgrades. Fridge in our family sweet with a \"kitchenette\" was only knee high! Hot tub and waterfall pool were out of commission when we were there (July 2026). After talking to some locals we found out they had been closed for 18+ mths. Very disappointing as we were looking forward to enjoying these amenities! It would be nice if they told us they weren't available! Definitely over priced for the condition of things.

8/10

Excellent

21 Jul 2026

Jesse

Clean room. Good staff.

Family

10/10

Exceptional

21 Jul 2026

Baillie

Room was clean, staff were all very kind and helpful.

Partner

2/10

Poor

20 Jul 2026

Andrew

You screwed up my days. Was supposed
To be there on the 24 th had to rebook somewhere and lost my money not impressed

8/10

Excellent

20 Jul 2026

Sharman

Room was clean

Self

10/10

Exceptional

19 Jul 2026

Janet

Very much enjoyed the pool. The restaurant was so convenient and the breakfast was delicious and reasonably priced. Will be going back for sure.

Self

10/10

Exceptional

19 Jul 2026

Kevin

Front desk staff were amazing..I arrived 3 hours early and they were still able to get me into a room before 3pm check.

Self

10/10

Exceptional

18 Jul 2026

Ursula

Clean room, pleasant staff

Partner

8/10

Excellent

17 Jul 2026

John

All good.

8/10

Excellent

17 Jul 2026

marc

Ok

Family

6/10

Pleasant

16 Jul 2026

Bonnie

Midnight front desk staff was surly and unfriendly.

Partner

6/10

Pleasant

16 Jul 2026

Claude

It was a nice accommodation, clean, friendly and a great stay.

8/10

Excellent

16 Jul 2026

Jenelle

Room was clean and updated. The bathroom was incredibly small and the sink was unfortunately not separate from the toilet/shower area, which wasn’t as convenient, but fine. Pool and outdoor hot tub were great. 2 of the pools still weren’t open and apparently it’s been quite a long time.

Family_with_children

8/10

Excellent

16 Jul 2026

sylvie

Clean room, nice pool and outdoor hot tub, quiet. Comfortable bed.

Partner

6/10

Pleasant

15 Jul 2026

Terri

Staff were nice, hotel was fine. Hotel just seemed outdated. But the beds were comfy enough

Family_with_children

6/10

Pleasant

15 Jul 2026

Paul

The carpet in the room and the hallway was coming apart so maybe a liability for the hotel at this point as it is dangerous.

8/10

Excellent

15 Jul 2026

Tammy

Room carpets are lifted and need to be repaired

Partner

8/10

Excellent

14 Jul 2026

May Margaret

There is no breakfast included.

Partner

8/10

Excellent

13 Jul 2026

Judith

Staff friendly. Rooms clean and beds comfortable. Caseys Grill serves good food.

Partner

4/10

Poor

13 Jul 2026

Christopher

It is old, carpet in the hallway need replacing, and if like small washroom, you are in luck.

8/10

Excellent

12 Jul 2026

ERIKA

The room was clean and spacious and had all the usual amenities except... a window to the outside! There is a Waterpark and I never imagined to ask for rook that looked out. That being said the noise was not crazy and I fell asleep no problem! The bed was

10/10

Exceptional

11 Jul 2026

doug

Great great staff and Location.

Self

4/10

Poor

10 Jul 2026

Carrie

Very outdated and poorly maintained. Gave \"The Backrooms\" vibes and they don't have cots, even if you pay for them. Was lectured by staff multiple times about using a third-party booking app. It was an annoying stay.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Tim

Room was great Restaurant was a bit slow and food was a k

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Shida

Absolutely loved my stay here. I slept for 9 hours and very comfortably. I’m someone who wakes up every 30 minutes but I got an incredible rest at this hotel. The pool and jacuzzi are fantastic, the staff super friendly, shout out to Kimberly, and the room was very clean. I will definitely be back.

Self

10/10

Exceptional

06 Jul 2026

Ron

Great location, waterpark and pool!

Family_with_children

10/10

Exceptional

05 Jul 2026

Patricia

Nice place. Clean room.
Front desk were very nice and helpful. Sauna, hot tub and pool were very nice.
Would definitely stay there again

Friends

10/10

Exceptional

05 Jul 2026

Noah

Really enjoyed the hot tub and sauna after a long day of driving. Suite was large (2 parents and 4 teens). Beds were comfortable.

Family

10/10

Exceptional

04 Jul 2026

David

Close to everything

Family

10/10

Exceptional

03 Jul 2026

Danial

Our children enjoy the stay here very much with the pools and hot tubs. The decor, pub, beds and location are all parts that make this hotel our choice in Sault Saint Marie.

Family_with_children

4/10

Poor

02 Jul 2026

Jackelyn

The 2 of the 4 pools were closed causing them remaining open ones to be packed. There was zero communication that they were closed on booking . The carpets in the room were lifted on each square causing dirt to be in the corners and tripping hazard. My daughter tripped and hurt herself. When notified front desk they just said ok . I have stayed here many times over the years of travel and it has gone downhill significantly

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Robert

The room was excellent and the staff was very friendly and helpful and I would recommend it.

Self

10/10

Exceptional

01 Jul 2026

Julie

Always a great stay. We really enjoyed the Casey’s restaurant, Starbucks coffee and the jacuzzi tub upgrade!

Partner

10/10

Exceptional

01 Jul 2026

Kevin

The staff, room and pool were amazing.

Family_with_children

10/10

Exceptional

01 Jul 2026

Dave

Great Old place, well looked after, clean

Partner

8/10

Excellent

30 Jun 2026

Joel

Staff were great, restaurant was convenient and good food. Was nice to have hot tub, sauna and indoor pool.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Kristine

Overall good for the price and location.

Family_with_children

4/10

Poor

29 Jun 2026

Kevin

Staff was very friendly, decent bar/restaurant with decent food. The hotel is very run down, deferred maintenance everywhere. Our family suite was big and a nice layout. The water pressure was very poor, the water temp was scalding, the beds were super soft (in a bad way). The location itself was a little sketchy. You can tell at one time the hotel was really nice. Now, it probably needs a 100k in work because of deferred maintenance and updates needed.

Family_with_children

10/10

Exceptional

29 Jun 2026

Joanne Marie Van

Ty

Self

10/10

Exceptional

28 Jun 2026

Anne

Great stay, but some areas of property need renovation. (Bathroom was quite small and could use more storage space) Also parking areas around back of hotel could have better lighting at night.

Staff is very helpful, friendly and courteous. Good central location. The room was kept very clean. Other than the bathroom, the rest of the room was fairly spacious and had lots of storage for clothing etc.

Self

6/10

Pleasant

27 Jun 2026

Steven Peter

Staff not very friendly
The sofa bed in suite was terrible
Should not even be offered for guests to sleep on . Like sleeping on springs

Friends

10/10

Exceptional

25 Jun 2026

Kenneth

Nice and clean. Great location

6/10

Pleasant

25 Jun 2026

Stephen

This was formerly a very nice & well run place to stay in Sault Ste. Marie. Currently lots of deferred maintenance, beat up halls, carpets. elevators and other common areas, Antiquated bathrooms.

8/10

Excellent

23 Jun 2026

sandra

Liked the pool. Happy hour at Casey. Liked Starbucks coffee in room. Lots of parking. No freezer in fridge and ice machine broken on my floor. No usb plug in.
Grip Bar in bathtub was too close to toilet and could not use it.
No screen on my window so couldn’t open it. There was a very strong chemical smell in the room.

Partner

8/10

Excellent

22 Jun 2026

Brenda

Great staff and clean hotel. Only 1 of the 4 pools were open. Sauna was inconsistent with temperature. AC unit was super loud. I felt like I was going to break the toilet every time I flushed. Comfy bed and good amenities. There was a large group that were partying in the parking lot in front of my room until late (after midnight),would've been nice if staff were able to manage their noise level. All minor issues, but was a decent 3 night stay.

Self

10/10

Exceptional

22 Jun 2026

marie

It was easy to access the airport. No free breakfast.

Self

10/10

Exceptional

22 Jun 2026

Ann

Friendly check-in.
Clean room.
Great restaurant .

Family

8/10

Excellent

21 Jun 2026

Gary

Breakfast was good

Partner

10/10

Exceptional

21 Jun 2026

Candace

Staff was pleasant, fast, and helpful. Clean room.
The hot tub was not working, but the main pool was in service.

Self

8/10

Excellent

21 Jun 2026

Sigrid T.

Rooms are a bit dated, but very clean and cared for. Bathroom was lovely with soaker tub and walk in shower. Did not use the pool,
but it looked very nice. Staff were excellent.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Mark

The hotel seemed in need of a lot of updating. The shower floor needed a good bleaching. The two hot tubs in the pool were out of service. The bed and pillows were very comfy.
Casey's Restaurant is attached to the hotel and provides an excellent dinner and breakfast

Partner

4/10

Poor

20 Jun 2026

Dino

My room was clean however the bed was soft and old. The room is in Ned if upgrad le and Renovation

Self

8/10

Excellent

19 Jun 2026

JS

Price point good, close to where we had to go while there.Our room was good. Would stay here again

Family_with_children

8/10

Excellent

16 Jun 2026

Rachelle

I’d booked two rooms in January and requested connecting rooms as we were travelling with our friends from Australia. When we checked-in we were informed that the room category we’d booked didn’t have connecting rooms and that the rooms we were currently assigned weren’t even on the same floor. We were given a complementary room upgrade for one of the rooms so that we’d at least be on the same floor, which I appreciated.
Although the rooms seem a bit dated, they were clean, the beds were comfortable, there was a fridge and microwave.
We found the staff to be very friendly and accommodating.
We didn’t use any of the amenities, so can’t comment on that.
Overall we were pleased with our stay and would stay here again. If travelling with a group though, I’d highly recommend booking directly with the hotel.

Friends_and_family Friends

2/10

Poor

16 Jun 2026

Lynn

The beds are just awful! Not only are they comparable to sleeping on a concrete slab but from the decades of people sitting on the edge of the bed the sag makes you feel like you’re about to roll out of them onto the floor! The pillows are also disappointing.. had a sore neck during my stay from them. Zero support for my neck. The main reason we were staying here is because of the pools… well the kiddie pool was taped off and shut down as were the 2 hot tubs! And it will take 3 weeks till they open but I’ll believe when I see it. The walk to my room from the lobby was really long because the elevators were shut down and we had to walk to the other side of hotel to use it and with a hip surgery coming up it was awfully painful to use the stairs. Then the next day the other elevator was under maintenance. The people in the bars spill out by the main entrance and smoke their cigarettes and marijuana right at the door you use to come in.

6/10

Pleasant

15 Jun 2026

Jason

Over all an ok hotel. Staff is great, room was clean, overall the property is quite dated and shabby.

Family

6/10

Pleasant

14 Jun 2026

Lynda

definitely needs updating

Family

10/10

Exceptional

14 Jun 2026

Cheryl

Excellent service most definitely will visit again

Self

10/10

Exceptional

13 Jun 2026

Daniel

It was central to just about everything

Partner

10/10

Exceptional

12 Jun 2026

Gary

Great staff

Friends

8/10

Excellent

11 Jun 2026

Hannah

I enjoyed my stay, but the bathroom needs a towel hook.

Self

10/10

Exceptional

06 Jun 2026

Elizabeth

We treated very good by the staff at check in. The room was clean and comfortable. The restaurant food was very good as well.

Partner

10/10

Exceptional

06 Jun 2026

Beverley A

Very friendly and accommodating staff. Made me feel very welcome, safe and comfortable. Wd not hesitate to recommend them to anyone.

Self

6/10

Pleasant

31 May 2026

teresa

Came specifically for the pool/hot tub, was disappointed to learn the indoor hot tub was closed, 3 days BEFORE the sign indicated it would be closed for maintenance. Outside river not working even though it was the end of May. Waterfalls also not working. Beds were comfy and we weren’t bothered by the noise of other guests. No microwave in the room which sucked. Disappointed that it is advertised as no pets, but we saw multiple dogs on site. Live band both nights was awesome, although the bartender had no personality.

Family

8/10

Excellent

27 May 2026

Guy

Good

Pet

10/10

Exceptional

23 May 2026

Donna

If I could give the staff 6 stars I would!
Every single person we interacted with was so helpful, cheerful and professional!
From the front desk, cleaning staff, and the restaurant staff, they made our stay during a difficult time, a positive one.

Partner

2/10

Poor

21 May 2026

joe

Sadly, the hotel is dated. toilet kept refilling every 15mins , HVAC unit sounded like a jet engine while running and the whole room was damp. There was a mold problem I am certain of in the room as well.
The hotel used to be great, not so much now. There are better newer hotels all within 1 to 2 km from the Watertower for the same price.
I will be booking myself and other |i travel with at these other hotels in the future

Also, customer service at the front desk is sadly needed.

Business

4/10

Poor

11 May 2026

jason

This used to be my favorite hotel when I went back to my home town. A year ago I stayed there and it was looking rough. The indoor hot tub was no longer working and the outside hot tub was working but the waterfall and creek that ran beside hot tub is no longer functioning. They have let shrubs and flowers that used to line creek get out of control. It looks horrible. Stayed there again last week and nothing is fixed. It smells musty in hall and room.
Be careful of extra charges. I booked through Expedia and got a pet friendly room and paid more for a pet friendly room. This is normal and thought the price on Expedia is all in. WRONG! They charged me another $33 dollars on top when I got to hotel.
The pub downstairs used to be good as well, often having bands on Thursday nights. Not anymore. I went down for a beer at 9:30 and she told me it was almost last call and they close at 10!
Found out it is new owners and I guess they are just letting this place fall apart. What a shame! The Quattro down the street is newly renovated and very nice, but unfortunately not pet friendly.

Family_with_children

4/10

Poor

08 May 2026

Cindy

I booked my hotel room through Expedia. I was told that free breakfast wasn’t available to me because I hadn’t booked directly with Best Western. This was upsetting. I had dinner at hotel restaurant in the evening. The staff in the dining room were very good. Overall the hotel looked worn. Carpeting in the hallway of my floor was dirty, wrinkled, and in some places missing. On the plus side the beds were comfortable and my room was quiet.

Self

8/10

Excellent

06 May 2026

Natasha

Bennie at the front desk was an absolute angel! The hotel, Starbucks in the lobby, pool and live music was chefs kiss!

Family

6/10

Pleasant

06 May 2026

Amanda

Had to pay for breakfast due to not receiving buffet vouchers because we booked our stays through Expedia and not directly with the hotel. The breakfast was deliciously satisfying but very expensive.

The pools were nice but they should invest in fixing the indoor hot tub. It’s all starting to look and feel very dated and run down.

Family_with_children

10/10

Exceptional

05 May 2026

Maria del Mar

Best beds ever! Great bed linens

Friends_and_family Family

6/10

Pleasant

02 May 2026

Julie

Indoor hot tub was under maintenance. Outdoor hot tub was good, but the waterfall had green stagnant water in it. We rented a large suite and it was very worn down for the price. Wall paper was peeling, rips in the couches, etc. Room was clean and bedding was comfortable but overall mediocre.

10/10

Exceptional

01 May 2026

Joanne

Good

Friends

8/10

Excellent

29 Apr 2026

Linda

Carpet in the hall on the third floor was
loose, making it difficult to wheel a suitcase. Beds are firm - good for me, not so much my daughter who prefers softer bed. Also sad that the indoor hot tub still isn’t repaired. We did like having the restaurant right there. Over all an enjoyable stay and will use them again.

Family

4/10

Poor

27 Apr 2026

Julie

The room was clean and the staff was efficient. We stayed 3 nights. Our first night was

8/10

Excellent

26 Apr 2026

Katie

I’ve been going to this hotel for over 30 years. It’s in need of an update but it’s well run and the staff is great. The 2 bedroom suite is perfect for a family.

The pool is clean and fun for the kids. The restaurant has good food and the nighttime entertainment is next level!

Family_with_children

8/10

Excellent

26 Apr 2026

Jacklyn

Would recommend this hotel. Rooms were clean and the restaurant on site had great food and the staff was great! The pool and outdoor hot tub were also great.

Family_with_children

2/10

Poor

26 Apr 2026

Aliesha

We paid extra for a whirlpool tub- didn’t work
Pool area & hotel In general haven’t been updated in years. Ice machines didn’t work on 2,3 floor so only one for whole hotel. Electric chargers for cars didn’t work. Towels in room were dirty.

Family_with_children

4/10

Poor

23 Apr 2026

Kristopher

King size bed was actually a double size, room was small & the hot tub was out of service. This place is dated.

10/10

Exceptional

20 Apr 2026

Matthew

Courteous staff

Family_with_children

8/10

Excellent

19 Apr 2026

anton

Good place

Self

10/10

Exceptional

18 Apr 2026

Jeff

Great location , was nice having a bar and restaurant in the establishment

8/10

Excellent

13 Apr 2026

Tracy

Elevator very slow.. lol. Carpets need to go.. I’m thinking a new uplift in floors and decor is needed. The 2 pools were great for kids and clean. We enjoyed our time but halls and rooms need a facelift.

Family_with_children

6/10

Pleasant

13 Apr 2026

Dave

Overall not bad. Chose due to proximity to Sault college for son's orientation. Not high end but adequate

Family_with_children

6/10

Pleasant

12 Apr 2026

Melanie

The food at Casey's was great. We had dinner and breakfast there. We had live music during dinner which was also great. The hotel could use some fixing up. There is a beautiful pool but we didn't get a chance to use it.

Family

10/10

Exceptional

11 Apr 2026

Leslie

Room was clean and well maintained. The staff were wonderful.