Comfort Inn Sault Ste.Marie

10/10

Exceptional

13 Apr 2026

Connie

The staff were all very friendly and made me feel like I was a priority. The room was clean and comfortable. I would definitely stay there again.

Self

10/10

Exceptional

22 Mar 2026

JD

they were very accommodating! we got stuck in the blizzard in the U.P. OF Michigan had no choice but to get a room

2/10

Poor

21 Mar 2026

Jennifer

Hotels.com messed up my booking but the hotel stay was at fixed it and stay went well only thing I didn’t like about the hotel was my room window opened to indoor pool area and the kids playing in pool were loud not a good room for people with children or anyone looking to go to bed before 11 when pool closes

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Courtney

Nice little place! The staff were very friendly, convenient location. Pool and hot tub were warm although a bit dark. The room was clean and quiet. The breakfast in the morning was incredible! Lots of different hot and cold options.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Gerald

Room was clean. Didn't see or use the gym. Would stay again and recommend.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Madison

Clean room, wonderful staff

Self

2/10

Poor

23 Feb 2026

Gerald

The building should be bulldozed. There is no help for it. We got our 1st room only to find a #2 still in the toilet.. 2nd room the toilet didn't even work. You need a rain jacket for walking around in the building because there is some many leaks. You need waterproof slippers for 1st floor rooms because the water comes in from the outside and the carpet was soaked.

Friends

8/10

Excellent

21 Feb 2026

Ginger

Room was clean and comfortable. Sauna didn’t work and the bubbles in the hot tub didn’t work. Kids loved the swimming pool. Breakfast was great.

Family_with_children

6/10

Pleasant

20 Feb 2026

Amy

The room was fine. The key cards don't work most of the time, especially on the exterior door. Love the coffee machine. The breakfast staff was lacking.

Family

10/10

Exceptional

16 Feb 2026

melissa

We had a great stay the rooms were nice and the pool was warm. The staff was friendly also

2/10

Poor

25 Jan 2026

Cameron

Jacuzzi didn’t work phone didn’t work will not stay here again food was horrible

8/10

Excellent

18 Jan 2026

Caryn

Beds are great-rooms are super quiet and spread out.

Friends_and_family Family

8/10

Excellent

16 Jan 2026

AMANDA

Nice Fron Desk Attendants Night & Morning Shifts

Business

10/10

Exceptional

02 Jan 2026

Thomas

The room was clean and spacious with a view of the pool! Very nice!

Leisure Partner

10/10

Exceptional

28 Dec 2025

Kim

The room was large, clean and had all the supplies. The breakfast area was clean and the variety and selection of foods was great

Leisure Partner

10/10

Exceptional

17 Dec 2025

CARMEN

Friendly staff. Excellent breakfast!

10/10

Exceptional

12 Dec 2025

Frank

Good

6/10

Pleasant

10 Dec 2025

Kyle

Hot tub was broke and the place is a maze

10/10

Exceptional

05 Dec 2025

John

Place is great

Leisure Friends

10/10

Exceptional

05 Dec 2025

Peter

Room was great, there was a heavy cold draft coming from the heating unit.... Around the perimeter of the unit. Not sealed very well. Not a big deal but would improve the ambience of the room

Leisure Self

8/10

Excellent

02 Dec 2025

Barb

Everything was very good except the hot tub was broken.

Leisure Friends

2/10

Poor

17 Nov 2025

Colby

We arrived and the girl at the front desk seemed rather miserable and that we were bothering her and asked “can I help you with something?” in a rather snarky way which was rather confusing because usually when people arrive at a hotel with suitcases they’re there to check in and greeting people with a hello and welcome attitude is usually what most people working at a front desk would do. Then we got to our room and there was a dirty used face cloth still hanging in the shower and hair all over the floor of the bathroom and tiles inside the door. They clearly hadn’t cleaned the floors or vacuumed the room. We also found a dirty cup laying under the nightstand. We decided to try the pool area and the hot tub was cold so we thought we’d try the sauna. It wasn’t working but there was a couple inside that had all sorts of personal items with them and we wondered if they had been hiding out in there. It was weird. Anyway, not the greatest experience. We understand it’s not the Ritz and we certainly weren’t expecting luxury, but even at that, there should be standards for any hotel and they definitely didn’t meet them.

Leisure Partner

8/10

Excellent

10 Nov 2025

Cody

A nice play to lay your head. Well located for the area and the breakfast was delicious!

8/10

Excellent

04 Nov 2025

Abdoulaye

Working equipment

Business

6/10

Pleasant

01 Nov 2025

Karen

Good trip. Would recommend for the area

Partner

8/10

Excellent

31 Oct 2025

Shannon

Room was clean. The pull out sofa was super small, so it couldn't fit two, but wasnt an issue for us. Breakfast was good. The pool was good enough for my kids. It fit our needs while visiting the Soo.

Leisure Family_with_children

6/10

Pleasant

29 Oct 2025

John

As advertised, satisfactory

Leisure Family

4/10

Poor

18 Oct 2025

Denise

The desk morning lady’s was really nice. Other then that everyone that we had to talk to staff wise was very rude and didn’t have very go customer service skills. The pool area was dirty and the only thing that work was the pool. When we went up to the front desk to let them know the hot tub was not working the lady was very rude and said you should have been told that when you check in just use the pool.

Leisure Pet

8/10

Excellent

13 Oct 2025

Kayla

Not bad

10/10

Exceptional

12 Oct 2025

Austin

Very clean room! Staff were friendly and courteous, helping with anything I needed. Breakfast was good too! Well stocked!

Partner

4/10

Poor

12 Oct 2025

Taylor

Room had a very weird smell. The sink didn’t want to drain and the shower barely had any water pressure or warm water. The room hair dyer also did not work. The beds and room was clean. The weird smell was just off putting.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Fin

Great location. Good value.

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

NICOLE

Stayed in the king suite w/ hot tub. Bed was super comfortable. Lamps were very dusty, one had a cobweb connected from the ceiling to it. Only had less than half a roll of toilet paper in the bathroom when we arrived. Pool floor needs repairs, peeling in large areas. Bathroom floors were dirty arould sides and corners. But overall it was oksy, would probably stat again.

Leisure Partner

8/10

Excellent

04 Sep 2025

Darla

Circle Tour Bike

Tenant at desk was helpful. breakfast was ok, tenant was overwhelmed and couldn't keep up. Laundry area could use some help and needs a coin machine.

Partner

10/10

Exceptional

03 Sep 2025

Kenneth

Nice place

8/10

Excellent

20 Aug 2025

David

Good location. Easy access from I -75, convenience to Applebees, and to Soo locks, the Marine museum, shopping, etc.

Leisure Partner

2/10

Poor

17 Aug 2025

Miranda

Very run down! And I woke up with bug bites! The pool was gross, it had food at the bottom of it, the key cards didn't work, we had to get a new key card every time we returned to our room. We stayed in a suite and the pull out was a single, I've never seen that in all the suites we've stayed in, it was tiny. This hotel definitely needs some updates and cleaning for the price you charge to stay!

Leisure Family

6/10

Pleasant

21 Jul 2025

Nicole

Very dirty. Pictures were not accurate.

Business_and_leisure Family

2/10

Poor

21 Jul 2025

Sara

Comfortable beds and clean rooms, but the staff was horrible. Had several guests staying in different rooms we knew who had to repeatedly replace their key card during their 2 night stay. We’ve never had a problem with key cards or had to replace them. Every time we’d go down to the front desk the woman there would state “someone must have keyed the cards wrong”, then denied it was her (even though it was). When checking in 5 minutes early we were told our room was still dirty, which we understood. Came back later and had to wait behind a couple who were looking for a hotel room. 15 minutes of the front desk person calling various hotels in the area while I waited and another person behind me. Then the phone rang and she answered that. I was finally checked in and given no directions on where to find my room and was simply told she apologized for the wait and was “just trying to help someone”. I understand helping someone, but the people trying to find a place to stay both had phones in their hands and helping them after your guests would have been the more appropriate option. The breakfast was inedible and nearly empty an hour after opening. No one filing utensils or coffee. I came back an hour later with the rest of my family and it was even worse. The pool was murky and the odor of chlorine was uncomfortably strong. We would never stay here again.

Leisure Family

6/10

Pleasant

14 Jul 2025

Nigel

Very let down and disappointed stay

Less then pleased. Hotel over all was just ok. Greated in a freindly manner at checkin. Now for the flaws. During our 4 night stay room was not cleaned while we were out. We needed toilet paper and towels called the desk they said they would have it up shortly this was at 830pm. By 9am the next morning no towles no toilet paper was delivered. We went to the front desk at breakfast there they gave is a roll of tolet paper and towels. When told that we requested thos over 12 hrs ago she just said sorry and went on with her day. Also there rooms over look thr indoor pool. No care was given about kids screaming and yelling until thr pool closed at 11pm. We had to ask the lady cleaning an ajoinging room to come in and service the room. All she did was grab the trash and dirty towles. We also found out when we got there and in the room. The volume button on the remote didnt work so i told them came back to a different remote. This the volume worked but power button didnt. By this time asking for help was a lost cause. Tv channel choies lacked so much we purchased a roku to watch tv in the evening. Nor looking to stay there again especially for a suite and the rate i paid.

Partner

10/10

Exceptional

12 Jul 2025

NICOLE

Clean, comfortable, and conveniently located. Breakfast options were nice. Indoor pool and hot tub

Leisure Partner

4/10

Poor

01 Jul 2025

MaryKay

rooms were okay, but staff was almost non-verbal. Nobody attending desk. Nobody attending breakfast area with no monitoring of food. Could not even eat breakfast either day!

Leisure Family

10/10

Exceptional

25 Jun 2025

Gregory

Close to highway interchange. Clean facility and was greeted immediately by the on duty manager. Check in process was fast and efficient. Room was clean and well equipped. Would stay here again and recommend to others.

Leisure Family

8/10

Excellent

24 Jun 2025

Verified traveler

Needs updates

Staff was very friendly lower rates are because hotel is in dire need of updates! Carpets throughout are super old so they just look dirty and gross

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Paul

Staff was very friendly & helpful. Breakfast was good and options for just about anyone. Room was clean and inviting,plenty of towels. The little lotion was nice and unexpectedly useful. I wouldn’t think twice about staying here again in the future if I’m in the Soo

Self

6/10

Pleasant

04 Jun 2025

Matthew

TV didn’t work, dated hotel

Business Family_with_children

6/10

Pleasant

29 May 2025

Kristen

Very tired looking. Smelled like old cigarettes, caulk in the shower area falling out, the front desk person looked like we disturbed her while she was sitting there. Like the location, any the bed was comfortable.

Business Partner

10/10

Exceptional

04 May 2025

Neil

Friendly staff, clean facility and great rates.

Business Self

10/10

Exceptional

03 May 2025

Maria

Very nice would highly recommend.

6/10

Pleasant

14 Apr 2025

Margot

Got to hotel and checked in with no problem. Went out and came back and trouble began with door lock not working. So they said they would switch us to another room. The room they tried to give us was a double queen ( not a king that we had). The room SMELLED like must and mildew and i couldn't spend five minutes that room because of my asthma. They then switched us to another room . Right next to the pool ( which wouldn't have been bad ) but there was one group of people who were i the pool from around noon u til the pool closed that day. They were loud (screaming and yelling) and playing loud music all day long. And when we asked about some kind of compensation they said they could only give us some reward points because we had booked thru Expedis.! Now come on ! Doesn't the hotel have some say as to what goes on at their hotel? Not sure i will ever use Expdia or Comfort Inn again. What good does it do to use a web site like Expedia when something happens nothing is done!

Leisure Family

4/10

Poor

06 Apr 2025

James

First off, we stayed in 232. There was many things with the room that showed it was run down. First the door look like someone tried breaking into and then it was repaired and did not look like it was not done very well. The curtains look torn and barely closed all the way. The tub would not close so it could be filled for a bath. The fridge door was hard to open. This was not worth the money spent for the room.

Leisure Family

4/10

Poor

19 Mar 2025

Rick

Old, outdated property. Room smelled of stale smoke.

Business Self

6/10

Pleasant

12 Mar 2025

Verified traveler

It is fairly clean, the room did have a damp smell to it which went away after we open the window. All in all ok for the price and lack of choices in the area.

Business

10/10

Exceptional

05 Mar 2025

Wendy

The amenities of continental breakfast, indoor pool, hot tub, and sauna.

Business_and_leisure Family

8/10

Excellent

30 Jan 2025

Courtney

Was fine for what we stayed for

10/10

Exceptional

20 Jan 2025

Jason

Great stay

10/10

Exceptional

12 Dec 2024

Anthony

Great room, big comfy bed and jetted tub was perfect. We’ll be staying there again for sure

Leisure Partner

10/10

Exceptional

11 Dec 2024

Verified traveler

Customer Service Is Perfect

The hotel staff has made the stay all the more better and all of them so far have been extremely accommodating and very professional and friendly. I appreciate all that they’ve done.

Business

8/10

Excellent

06 Dec 2024

Miles

It was great

10/10

Exceptional

19 Nov 2024

William

it was great

6/10

Pleasant

27 Oct 2024

Gerilyn

Needs a lot of TLC

Leisure Family

10/10

Exceptional

13 Oct 2024

Rebecca

Very nice place to stay. Breakfast was very good and the staff were kind.

Leisure Partner

6/10

Pleasant

30 Sep 2024

Mary

Everything was fine except the breakfast.

10/10

Exceptional

30 Sep 2024

Xiaoyang

good.

Leisure Family

10/10

Exceptional

24 Sep 2024

Peter

Excellent value

10/10

Exceptional

21 Sep 2024

Kimmarie

The staff were so nice and caring. Thank you for a great stay after a long day of travel.

10/10

Exceptional

21 Sep 2024

Allan

Clean and quiet. Nice breakfast.

Leisure Partner

6/10

Pleasant

18 Sep 2024

Wendy

Bugs alive and dead in room. Bathtub dirty enamel chipped. Needs update

Leisure Family

8/10

Excellent

06 Sep 2024

Carl

The Comfort Inn was a bit worn down looking but the staff was attentive, it was reasonably clean (for a hotel), and our stay worked out well.

8/10

Excellent

23 Aug 2024

Verified traveler

Simple Hotel!

I thought the price was a tad high for a comfort inn, BUT it was a convenient location! The hotel is pretty outdated and could definitely use some updates, but the room was clean, and the breakfast was good! The front desk girl, I think her name was Randy, was really sweet too!

Partner

10/10

Exceptional

23 Aug 2024

Daniel

Good stay. Nothing special.

Leisure Partner

8/10

Excellent

18 Aug 2024

Verified traveler

Simple Hotel!

I thought the price was a tad high for a comfort inn, BUT it was a convenient location! The hotel is pretty outdated and could definitely use some updates, but the room was clean, and the breakfast was good! The front desk girl, I think her name was Randy, was really sweet too!

Partner

8/10

Excellent

12 Aug 2024

Ann

The room was clean, staff was friendly. I heard the staff give rates to two people over the phone for much less ($50) than I paid for the same room. Which makes me wonder if it would be cheaper just to call the hotel directly to make reservations. Had problems with the room keys not programming correctly, and had to go to the desk to get into the room twice. Was told that the jets in the hot tub were not working, so didn’t bother checking out the pool area. Breakfast was average but not bad.

Leisure Partner

10/10

Exceptional

09 Aug 2024

Mark

Family trip

The kids loved the pool. Breakfast was great. A great variety of choices. Great room. Everyone very friendly.

Friends_and_family Family

8/10

Excellent

21 Jul 2024

Christine

Overall it was a great stay. Comfortable and pleasant. We had 5 people and the room had enough sleeping space for 5 people. Food and beverages were great and convenient on site and in the area. Convenient location to many tourist attractions. Cute courtyard area. We didn’t use the pool or hot tub but it was definitely being utilized by other guests and they all looked to be enjoying them. There was construction at the hotel so no access to the front door and no parking onsite when we came back late at night. There was an elevator that made it convenient to transport luggage but at the second floor there were no signs to show which direction to walk to get back to the lobby so I did end up choosing the wrong direction a couple of times. Would stay again for sure!

Leisure Family

8/10

Excellent

20 Jul 2024

Mary

Our room was nice size. Pool was too cold, hot tub barely warm. Breakfast was awesome. Lots of construction going on outside detracted a bit. Elevator placement inside hotel was horrible, hard to get to from the lobby.

Leisure

6/10

Pleasant

18 Jul 2024

Rachel

Staff was super nice and helpful. Hotel was ok

Leisure Family_with_children

10/10

Exceptional

16 Jul 2024

Terri

Great stay

Great stay. The hotel was under renovations but our room and the lobby area was perfect. The staff was friendly and accommodating. The breakfast was awesome.

Friends_and_family Family

8/10

Excellent

13 Jul 2024

John

Applebees was within walking distance, shopping available

Leisure Family

6/10

Pleasant

07 Jul 2024

MELISSA

The hotel needs a few updates but it's not s bad place to stay. Our room was on the lower level and it sounded like the people above us were stomping around.

The hotel was clean. The hot tub jets did not work so that qas disappointing.

The beds were comfortable enough.

Leisure Partner

8/10

Excellent

06 Jul 2024

Elizabeth

It’s a decent place to stay if you are only planning to be in the area for one night.

Leisure Family_with_children

8/10

Excellent

06 Jul 2024

Kevin

Driveway is unsafe

Leisure Family

4/10

Poor

05 Jul 2024

Patrick

Comfort Inn? More, like, UnComfort(able) Inn. Let's start with what was a pre-paid check-in. Facility had just two staff working on a Friday evening, heading into a long weekend. One, a new employee the other a supervisor or manager. Check-In,(especially with pre-paid), is usually signing some forms, providing vehicle info and Bob's your uncle. Nope. Began to take a while. Unfortunately, new staff member was working desk and was unaware of part of the check-in. That part - a $1 deposit? Uhmm - I prepaid $260 C$ for a one-night stay. Made no sense. Further, after about 30 mins and new staff being unable to reach supervisor/manager, gave person a $1 bill. After a 12-hour drive, you would too! Next, the room. The ventilation unit was noisy AF. At one point in evening, we had someone knock on our window from outside. The Internet, Free WiFi. Uhmm. Does not seem that the facility has proper capacity/service to provide to a full building of guests. After a struggle and valiant effort, I was unable to connect my tablet to get in a bit of R&R before dozing off. Disappointing. Then, in morning, discovered that little to no maintenance or pre-room checks are done. The tub (which doubles as a shower), did not drain correctly. Obviously plugged with things I'd rather never know. So yeah, Un-Comfort(able) Inn. Money back please!

Leisure Family

6/10

Pleasant

04 Jul 2024

laura

*Average stay* Upon check in, the halls smelled of old, stale cigarette smoke. The actual room was dirty. Fridge had not been cleaned out and had sticky food substance spilled all over inside. (Front desk did clean up for us) Bathroom had hair all over floor and tub. One Comforter had a large old blood like stain on it. Beds were more on the harder side, (just my opinion) Walls were so thin I could hear the people in the next room’s entire conversation(until well after midnight) they were just speaking normal-not yelling- One female staff at front was polite & friendly along with the male food server tending to breakfast was amazing. For a semi-decent price, it is conveniently located to food /store venues & 8-9 min drive from Soo Locks

Leisure Family_with_children

2/10

Poor

24 Jun 2024

charlene

the room was filthy , our socks turned black from the floor .the shower wall was really loose .. the tub filled with water while showering . the drain was really slow . the folks at the desk was really hard to understand . NOT WORTH THE MONEY !!!!!!!!!!!!!!!!!!! we'll never go back

6/10

Pleasant

23 Jun 2024

Dana S

I liked that there was a place to get dinner next door. The hotel layout is dumb, with the elevators all the way in back. My room was second floor in front so it was like a maze. the rooms were clean and staff was friendly.

Leisure Family

6/10

Pleasant

22 Jun 2024

Verified traveler

Meh...

Overall, it was okay. Flip out couch mattress was flipped upside down and could see why. It needed a cleaning. Daughter said the chairs felt greasy. Ultimately, it did the trick, a quick stopover.

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Stan

Easy in and out near highway

6/10

Pleasant

21 Jun 2024

Dustin

Large room, comfortable beds, and quite quiet even on the pool

Leisure Partner

8/10

Excellent

17 Jun 2024

Lisa

Very run down property. Definitely not up to Comfort Inn standards.

Leisure Partner

8/10

Excellent

16 Jun 2024

Angela

Quick getaway

Staff was very friendly and helpful. Rooms were clean and bed was comfortable.
Only downside was the hot tub jets weren't working, but we were able to enjoy the warm wayer.

Partner

10/10

Exceptional

08 Jun 2024

William

Great location

6/10

Pleasant

01 Jun 2024

Nikki

I asked for joining rooms but was told I couldn't have it. We were placed on the same floor but not close to each other. I was told that was the best they could do. The place was never completely full as the parking lot was empty and no one ever was in the rooms across from us. The front desk staff was rough at best but housekeeping staff was very nice.

Friends_and_family Family

8/10

Excellent

23 May 2024

David

Constant noise from room above.

Leisure Partner

8/10

Excellent

23 May 2024

David

Constant pounding on the floor from the room above. Had the front desk check this out twice. Finally became quiet after 2nd visit from front desk.

Leisure Partner

10/10

Exceptional

15 May 2024

Becky

i was staying here for approx 1 1/2 weeks. i wanted to give a shout to Randi and Kit!! They went above and beyond with me. i had some issues with my booking. i kept adding a dew days to it nd they worked it with there existing bookings to make it seemless and im sure it was quite a headache!! thank u ladies!!!

8/10

Excellent

15 May 2024

Donald

Hot tub not working
One bug found in bathroom

Leisure Partner

8/10

Excellent

12 May 2024

Christine L

Not the greatest

Comfortable room. Cable was terrible. Hot tub was not clean.

Partner

6/10

Pleasant

05 May 2024

Kimberly

Okay hotel

The beds and the room were good.

The jets in the hot tub do not work. They may be doing construction but i didnt see signs of it. All the baseboards in the halls were missing.

Partner

10/10

Exceptional

01 May 2024

Marletta

Nice place

Leisure Friends