Delta Hotels Sault Ste. Marie Waterfront

4/10

Poor

18 Apr 2026

Jason

Rooms are getting worn and we had a stinky smell to our room.

2/10

Poor

17 Apr 2026

Bill

Never eat in restaurant had Starbucks

Self

8/10

Excellent

12 Apr 2026

judith

The property is well located on the St Mary’s River with a lovely boardwalk and the lobby and other areas are nice. The rooms are tired and need an update. The breakfast food was underwhelming.

Partner

6/10

Pleasant

28 Mar 2026

Nick

Pretty average hotel nothing to write home about. Parking is available for bigger vehicles like a pickup truck and trailer

6/10

Pleasant

22 Feb 2026

gordon

My room was changed. I booked a king bed and it was switched.

Partner

2/10

Poor

03 Feb 2026

Helen

The hotel was under construction and

4/10

Poor

01 Feb 2026

Christine L

For the price, the room was run down. They also have an early shut down on room service. We had no water bottles upon arriving or cream/qtips. There was actually someone else’s q tip on the carpet. The check in and staff were very friendly and helpful. The Starbucks and restaurant looked nice as well.

8/10

Excellent

31 Jan 2026

Betsabel

The view was great

10/10

Exceptional

20 Jan 2026

JOBY

Everything was absolutely perfect ..

Business_and_leisure Partner

10/10

Exceptional

08 Jan 2026

Chad

Clean

10/10

Exceptional

07 Jan 2026

Eamon

Clean. Friendly and helpful staff.

Business Self

2/10

Poor

01 Jan 2026

Tracy

Outdated

10/10

Exceptional

31 Dec 2025

Loralie

Everything was good

10/10

Exceptional

31 Dec 2025

Michael

Hotel is right on the water which provided great views of the Soo locks from our room and during breakfast. Staff was friendly and helpful. Breakfast was excellent and made to order every day. Coffee is provided by Starbucks which was also great. Located about 42 minutes away from Searchmont Resort, it was perfect for our ski vacation. Plenty of great food options nearby and walking distance from GFL Memorial Gardens hockey arena. We enjoyed using the large indoor hot tub after a long day of skiing which was nice and hot with great views of the Soo locks. Definitely the best hotel in town and cannot recommend it enough.

Friends_and_family Friends

6/10

Pleasant

31 Dec 2025

Margaret

Staff was friendly, helpful and courteous. The room was a little worn. The plug-in outlets would not hold my plug-ins properly. They kept falling out very loose and worn.

8/10

Excellent

28 Dec 2025

Sarina

I have stayed at this location numerous times in the past 4 years and I have only had issues twice… all in all I can’t complain that’s for sure

Leisure Pet

6/10

Pleasant

14 Dec 2025

Jamie

Good overall hotel

10/10

Exceptional

01 Dec 2025

Robert

Staff were great

8/10

Excellent

26 Nov 2025

Leanne

Clean room and friendly staff.

Leisure Partner

2/10

Poor

23 Nov 2025

Karlo

A Delta fail! The wallpaper was coming off in my hotel bathroom and I’m certain there was mold on it too. The bathroom also had a bad pee odour the moment you walked in. No outlet set up for the cheap low quality coffee machine inside the room. Just an overall miss for Delta, too pricey for what you receive. My next night I stayed at the Marriot as I usually do and was more satisfied. As a person that travels for business often- this location is the worse Delta yet.

Business

6/10

Pleasant

22 Nov 2025

Hannah

It was a small room for the price. The HVAC unit wasn't controllable from the wall thermostat. The sink and tub drains were partially plugged.
The workers on the floor above didn't end their jack hammering until 5 pm, and they started working again at 7:15 am the next morning.
The exercise area was small and not well supplied.

Leisure Family

2/10

Poor

19 Nov 2025

Jordan

Never made it to the Hotel, because I had accidentally booked the night of( Nov 18th) and not todays date -Nov 19th. So i lost out on $312... not impressed at all. Terrible first experience with you guys. Simple mistake and no reimbursement or anything, even when i got the insurance added in. Very disappointed. O well, always need to double check. My own fault

10/10

Exceptional

17 Nov 2025

Amadou

Nice stay

8/10

Excellent

17 Nov 2025

Eduard

We always stay at this hotel when visiting family in the Soo, and until now, our experiences have been excellent. Unfortunately, on Friday, November 14, I had a very disappointing experience at breakfast.

When I arrived at the restaurant, I informed the hostess that my reservation included the buffet. She looked at me and said, “I’m not sure,” in a way that made me feel as though I was trying to get something I hadn’t paid for. I gave her my room number, and she walked away to check—but never returned. After waiting for quite some time, I approached her again, and she told me I couldn’t have the buffet. It turned out she had my room number incorrectly.

Instead of apologizing for the mistake, both she and a male staff member were extremely rude. They treated me as if I were trying to cheat the system and said, “Okay, okay, we’ll let you have the food for free!” I explained that it wasn’t free—I had already paid for it. They continued to be dismissive and repeatedly told me that this was a five-star hotel and that I didn’t understand their process. The male staff member even walked away muttering something under his breath.

I was shocked by this behavior and wondered if this is truly the attitude expected at a five-star property.

However, the next day, when I returned for breakfast, the day's staff was friendly and helpful, and there were no issues. Because of this, I still hold a generally positive view of the hotel and consider the November 14 incident an isolated case.

Leisure Family

10/10

Exceptional

16 Nov 2025

Becky

Gourmet dining and friendly staff.

Leisure Friends

8/10

Excellent

14 Nov 2025

Julien

Clean but old.

Business

10/10

Exceptional

09 Nov 2025

Ian

Everything as promised

10/10

Exceptional

03 Nov 2025

Rowan

The staff were all friendly and helpful. The room was spotless and the beds and bedding very comfortable. The canal view was stunning at night and the restaurant was very good. We shared nachos and falafel which was delicious.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Nancy

Fantastic View

Leisure Self

10/10

Exceptional

25 Oct 2025

William

Front desk staff were excellent!

2/10

Poor

18 Oct 2025

Andrew

Rodents kept us up all night. Water pressure is non existent. Rooms were dirty. Parking lot across from property is out of Fast & Furious

Leisure Pet

10/10

Exceptional

16 Oct 2025

Tammy

2 Lovely stays at the Delta with my almost 14 year old Vizsla, Breton, in Sept 2025 & October 2025. Fantastic stroll on the boardwalk overlooking Sault Ste. Marie USA. The Park settings for the dog is fantastic. The mall across the street for basic needs was handy. Parking was fantastic! Hope to be back again in 2026.

10/10

Exceptional

16 Oct 2025

Susan

Lovely dinner in restaurant

10/10

Exceptional

15 Oct 2025

Richard

Great location and views on the waterfront. Nice walking along the Boardwalk!
Everything was clean, comfortable and we were treated well by all staff. Easy to get to everything. Great place to stay if you are going on the Agawa Canyon Train!

Leisure Friends

8/10

Excellent

13 Oct 2025

Kimberly

Hotel and staff were excellent. Dinner was amazing but breakfast was lukewarm and fruit was far from fresh.

Leisure Partner

8/10

Excellent

09 Oct 2025

Colleen

Staff is extremely friendly and accommodating. The only issue is that the carpet was dirty and needs to be replaced, especially in the elevators.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Kenneth

I wasn't expecting much from Sault Ste Marie, but I was wrong. The hotel was great, the view from our room was awesome and the restaurant was also excellent. Would definitely stay there again.

Leisure Partner

6/10

Pleasant

04 Oct 2025

Mark

The rooms are dated and room service is expensive. You could hear neighbour's coughing. The view was great and convenient parking.

Leisure Partner

10/10

Exceptional

02 Oct 2025

McKayla

Great pet friendly place to stay!

Business Pet

8/10

Excellent

29 Sep 2025

Michelle

The room was clean and comfortable. Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Eric

Safe, pet friendly, and scenic.

Leisure Family

4/10

Poor

21 Sep 2025

Ward

Concert in the venue next door the first night until 2am. Music was so loud you could hear word for word what was being said inside our room as if we were on the front row.
Concert on the 2nd night as well. When we complained the front desk was hateful and said they have no control over it. Two bad nights sleep for weary travelers.

Leisure Family

6/10

Pleasant

19 Sep 2025

Rajdeep

Staff was great. Entrance, lobby and dining options are great. But that's about it. Rooms, facilities, corridors are all run down and need serious renovations and upgrades. Elevator carpet were disgustingly dirty. In facility dining options are clean and good.

Business Self

10/10

Exceptional

17 Sep 2025

Edward

Lovely place, great dining, good walks along the canal. Good pool and hot tub.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Wendy

This is a great hotel right on the waterfront. There's a beautiful board walk directly behind the hotel and you can walk all along the waterfront. The check-in was smooth and efficient - and the staff were so friendly and welcoming, even looking up directions for us to find our way to the train station for the next morning. We enjoyed dinner on the patio. Our room was lovely and clean, bed very comfortable. The only issue we had was there were limited outlets for our electronic devices. Unfortunately where some of the plugs and outlets were placed, device cords would not fit. An inconvenience, but did not detract from the accommodations.

2/10

Poor

14 Sep 2025

Tea

Spiders in my room, dirty gross stinky mess.

2/10

Poor

13 Sep 2025

Maria

Not happy

Business Self

10/10

Exceptional

09 Sep 2025

Ashley

Nice breakfast.

Leisure Partner

6/10

Pleasant

08 Sep 2025

CHRISTOPHER

Small room. Hotel seriously in need of refurbishment.
Grotesquely overpriced.

Business Partner

8/10

Excellent

05 Sep 2025

Dedra

Great location

Business Partner

10/10

Exceptional

04 Sep 2025

LR

Pet-friendly

10/10

Exceptional

02 Sep 2025

Victor

Amazing

10/10

Exceptional

02 Sep 2025

LEI

The location is

10/10

Exceptional

31 Aug 2025

veli

Lovely view, food was great, close to border,

10/10

Exceptional

29 Aug 2025

Brian

it walkabiity

Leisure Family

6/10

Pleasant

29 Aug 2025

Shannon

Stayed twice. Room 325 and 625. The guest rooms are all dated and tired and for $300/night I expected a little better.
Room 625 had some cleanliness issues. There was mood in the caulking around the tub, the water reservoir stopper for the iron was missing and water splashes out and (this is disturbing) the fresh water drinking carafe had mold floating in the bottom of it….Delta please do better

Leisure Family

10/10

Exceptional

28 Aug 2025

terry

Great overall

Business Pet

10/10

Exceptional

23 Aug 2025

Allan

Beautiful location on the river. Take a walk on the boardwalk. Staff and atmosphere really nice.

Business_and_leisure

10/10

Exceptional

21 Aug 2025

CHUNYUE

All good especially the location

Leisure Family

10/10

Exceptional

21 Aug 2025

Pam

Great location

Leisure Partner

10/10

Exceptional

16 Aug 2025

Emilia

The bed was super loud and creaky when I moved on it.

8/10

Excellent

16 Aug 2025

Mike

Great location

Great location, need fan in bathrooms, bed very comfortable.

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Rubina

The hotel is in a prime location, right by the water and probably the main attraction people come to The Sue for -- Agawa Train. I paid slightly extra for breakfast while booking and honestly, it was totally worth it, especially because my credits gave me the option to choose between the buffet and a la carte. My personal preference was the latter.

My only real criticism is the cleanliness of the bathrooms, especially the tub. I'm not sure what it way, but there was some type of brown muck around the drain. I was so hyperaware of it, I was dodging around it instead of focusing on cleansing off from a long day outdoors! Cleaning that would make this hotel at A++++ in my books.

Regardless, will book again!

Leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Debra

We enjoyed our stay. Our TV did not work correctly. We requested repair but it was still not fixed. Bad experience at in hotel Starbucks.

Leisure Friends

8/10

Excellent

14 Aug 2025

Dennis

Location was lovely

Leisure Partner

10/10

Exceptional

12 Aug 2025

Philip

The hotel stay was wonderful, we had dinner at hotel restaurant very good very generous serving.
We stay there again.

Leisure Partner

8/10

Excellent

12 Aug 2025

Theresa

We could walk along the waterfront from the hotel which was really nice. Beds were comfy.

10/10

Exceptional

10 Aug 2025

Jeffrey

Love being by the water

10/10

Exceptional

09 Aug 2025

Breanna

Great spot and fantastic views!! Would happily stay here again

Leisure Family

10/10

Exceptional

09 Aug 2025

Sue

The hotel is right on the river. So nice too walk along it. They also have outside dining.

Leisure Partner

8/10

Excellent

06 Aug 2025

Rajni

Not as modern as expected

Leisure Partner

6/10

Pleasant

05 Aug 2025

Jody

Why is the heated floor in the bathroom on in August? Water pressure was abysmal. Pillow case was dirty. Every time you rolled over in bed it squeaked. Not enough towels. Nothing major just small things that added up to a disappointing stay. Expect more from Delta.

Leisure Family

10/10

Exceptional

05 Aug 2025

Shaheed

Overall great stay

Excellent check in, service, great pantry room available, excellent gym!

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Donna

Great view, clean good quality room.
I was on the top floor, noise from the cooling system on the roof.

Leisure Family

8/10

Excellent

05 Aug 2025

Jillian

I loved the boardwalk along the river. My bed was super comfortable and the pressure on the shower was very good! The hotel is a bit dated, wallpaper is peeling, paint chips, dents in the wall. The staff and service was amazing tho!

Leisure Self

8/10

Excellent

04 Aug 2025

Andreea

Overall good

The hotel has great potential, overall good experience; carpet in the elevator needs cleaning, also the air quality in our room was not the best.

Partner

8/10

Excellent

04 Aug 2025

Heather

Staff were helpful in letting me know when my Skip the Dishes order arrived. Also fast, polite staff on check in and check out.

Leisure Family

10/10

Exceptional

03 Aug 2025

Krishna

People are very friendly

10/10

Exceptional

02 Aug 2025

caroline

Beautiful location on the waterfront. Lovely restaraunt on site. Room was spacious and beds were comfortable.
Not many parking spaces available. Often was driving around waiting for a spot closer to the doors.

Leisure Pet

10/10

Exceptional

02 Aug 2025

Jeffrey

Great place.

Leisure Family

10/10

Exceptional

02 Aug 2025

Russell

Good stay. Convenient. Good view.

Leisure Family

10/10

Exceptional

01 Aug 2025

Peter

Great food at the view restaurant. Staff were excellent

Leisure Partner

2/10

Poor

31 Jul 2025

Yu-Chi

I am extremely disappointed especially this is a Marriott hotel.
1. I had no rest!!! The loud nonstop machinery noise.
2. Two big bottles of Body wash and conditioner in the shower room were all empty.
3. Sink has no sink stopper, leaving a big hole to drop in.
4. Pool was filthy!!! It had a bunch of hair enough to look like a pony tail.
When we filed the complaint to the hotel supervisor and let her listen to the noise that we recorded. She kept saying I don’t hear anything and looked at us as if we were crazy. When we told her two bottles of shower gel and conditioner were all empty, she deflected the issues and questioned us why we didn’t call their 24 hrs house keeping.
These basic services shouldn’t have been a problem in the first place.
No apologies received not a single one! Lousy customer services and hotel management.

Family

10/10

Exceptional

31 Jul 2025

Em

Front desk staff were excellent. They were friendly, informative and accommodating.

I had asked for early checkin between noon and 1pm through the Bonvoy app, and this request was granted. We were able to get a room right away when we arrive at 12:30.

Later in the day, I needed a day use pass printed for the Lake Superior Provincial Park so that we could go directly to the trailhead instead of the Park office for our permit. The front desk staff printed the pass happily.

The queen room had a view of the waterfront, was clean, beautifully decorated and the bed was very comfortable.

The hotel provided glass carafes in the room to fill with filtered water which was available where the ice machine was.

The location was perfect and allowed us to walk along the boardwalk.

We also tried both onsite restaurants, Fluid and View. Also went to the onsite Starbucks for drinks after our walk.

We went to Fluid for lunch and had the delicious poke plate and the falafel bowl. Every bite was delicious! The outdoor patio was shaded and had great views of the water.

We had dinner at the View and it was also excellent. We had the cedar planked salmon and the Korean fire noodles. The salmon was tasty and cooked perfectly. The noodles came with pork katsu which was crispy, not greasy and delicious. I think that the noodles were slightly too saucy and should have been spicier (could not taste any heat).

Overall a great stay and would highly recommend.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Patricia

My favourite on our cross Canada trip so far. Staff was wonderful, welcome treats for my dog & cat, amazing boardwalk for watching the sunset. Best sleep so far. Highly recommend.

Leisure Pet

4/10

Poor

29 Jul 2025

Godsday

The hotel has never seen renovation since it was built. Infarct, they should stop welcoming guests until it has been renovated.

Leisure Family

10/10

Exceptional

28 Jul 2025

Louie

Great place to stay. We were going to leave early after our sleep but we took advantage of the walking path along the water and enjoyed a few hours before we checked out.

Leisure Partner

8/10

Excellent

28 Jul 2025

Ricky

The food is so good

Leisure Family_with_children

8/10

Excellent

27 Jul 2025

John

Nice walking distance for anything around food boating

Leisure Partner

6/10

Pleasant

26 Jul 2025

JIVTESH

Close to water. Staff was great
Smelly rooms - pet smell or something from carpet. Older property.

Business Partner

10/10

Exceptional

25 Jul 2025

Eric

Super pet friendly!!!!

Leisure

10/10

Exceptional

24 Jul 2025

Zachary

Lively common areas, excellent staff, and near a wonderful riverwalk. Room was average, bathroom was particularly dated.

Leisure Family

10/10

Exceptional

22 Jul 2025

Kathleen

The only negativity is the room wasmt air conditioned when we walked in and it smelled of mold. We turned the room air conditioning on and it worked and cooled the room down but there was still a mold smell.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

noreen

Very nice and clean!
The view is breathtaking, beautiful sunset !

Leisure Pet

10/10

Exceptional

21 Jul 2025

Reijo

Excellent restaurant and outside bar.
Good food and great parking availability.

10/10

Exceptional

16 Jul 2025

Audrey

I liked the lobby and restaurant and the pool and hot tub and the view from the restaurant and our room.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Pamela

Nice hotel, easy check-in. Right on the harbor front with boardwalk. Food in the restaurant was excellent.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Carolyn

The position and view over the river from our room was wonderful. The bed was super comfortable. Noon check out was also a plus. The boardwalk area is beautiful with great photo opportunities of the beautiful gardens. Highly recommend this hotel.

Leisure Partner

10/10

Exceptional

12 Jul 2025

Andrew

We would go here everytime we are around. Great staff

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Verified traveler

Great Locations