Name: Hyatt Place King Of Prussia Philadelphia
Address: 440 American Ave, King Of Prussia, 19406, US

2/10

Poor

25 Jul 2026

Simone

This property is in poor repair. You enter into a dark room, they have the curtains drawn close I guess to hide and disguise the filth. The room had 2 pairs of dirty socks in the drawers, the toilet was dirty, and there was 1 towel and was cloth in the 5 person room with 2 queen beds and a pull out. The pool area was dirty, with band aids, hair, and literal dirt in all corners. The pool itself was cloudy and the chlorine was so strong I had to sit at the door to outside. There were absolutely no clean towels available. I left within 2 hours of arrival once I was able to solidify a different hotel. The hotel refused to refund me because my children used the pool according to Expedia. I did not fight it, I’m just happy we were able to book a new hotel quickly. I do not recommend at all.

8/10

Excellent

24 Jul 2026

Susan

Room was a nice big size. Location is great near both the mall and all the highways. The breakfast eggs were the worst hotel eggs I’ve ever tasted. Fake egg. Yuck!

10/10

Exceptional

23 Jul 2026

Christopher

Great stay

8/10

Excellent

22 Jul 2026

JAMES

Was disappointed in overall stay. Furniture was worn out. No microwave in room, ants prevailed, entry card fails, television old (fuzzy), Cafeteria poorly kept not clean. I will not be staying at this hotel again unless some changes are made. The Plymouth Meeting Hyatt was booked solid where we normally stay when in town.

8/10

Excellent

22 Jul 2026

Jesus

I think it was a good for the price I paid for one night, I could stay in the future but would evaluate other options.

6/10

Pleasant

22 Jul 2026

Kimberly

My daughter and I stayed for two nights. Parking was easy, and there is a big lot behind the hotel as the front lot filled up quickly. The room was fine - small, but it worked for our needs. The basic amenities were stocked, the floor was clean. The bed was not super comfortable, though, and the pull-out sofa bed was even worse. It took me over half an hour to figure out how to use the TV with my phone as there were no directions posted and I kept getting error messages when connecting to the wi-fi. I booked this hotel specifically because it had an indoor pool, but my daughter did not want to go in it because the water appeared green. It could have been the liner or the lights reflecting, I'm not sure, but she didn't want to go in it. Others were swimming during our stay. The breakfast was not good. There appeared to be only one staff member working and they appeared overwhelmed. Between putting out food, restocking coffee and plates and cleaning up the area, it was not a good flow. The scrambled eggs were disgusting. I tried both mornings and was unable to eat them. The bagels and bread were stocked nicely each morning. Coffee was okay - there were no sleeves to put around the cup so I ended up using napkins so I could carry it back to my room. Overall, if you want a cheaper place to stay this would work. It was close to the mall which is what I wanted (only a few minutes drive.) I probably would not stay here again, though.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Brett

Great location and great staff. Very nice people. Room was clean.

2/10

Poor

20 Jul 2026

Kathleen

We left 1 hour after check in. Sink didn’t drain and I was told maintenance wasn’t there but told how I could fix it myself. Pool was green, and so hot in there. Tv didn’t work in our room and there was only 1 working ice maker in the whole hotel. Buttons in elevator falling out.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Patrick

There really wasn't anything positive about the stay. The hotel was disgusting (bags of trash in the halls), the rooms were unclean (dried contact lens on the floor, and dirty couches), and the breakfast was pretty bad. There was a constant smell of marijuana in and around the hotel, that only after several people complained did the cleaning staff try and air things out.

I don't think I would stay here again if it was free, there are plenty of other options around the area.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Mekhi

Nice king size rooms with lots of space.

Self

10/10

Exceptional

19 Jul 2026

Olessya

I always stay at this hotel whenever I’m in the area, and it has become my first choice.

The staff at the front desk are absolutely wonderful. They are always kind, welcoming, and ready to help with any request, no matter how small. Their professionalism and genuine care make every stay enjoyable.

During my most recent visit, the air conditioner in my room stopped working, but the team responded immediately and had it fixed very quickly, without any hassle. I truly appreciated how efficiently they handled the situation.

Thank you to the entire team for your excellent service and hospitality. I always look forward to staying here again.

Self

10/10

Exceptional

19 Jul 2026

JANICE

Beautiful place to stay and great location

10/10

Exceptional

19 Jul 2026

Angelica

I have to give this hotel a 10/10 and I don’t usually leave a review but honestly I had no complaints whatsoever the only thing I wish was I woke up early enough to enjoy the breakfast ! Will definitely be back soon

Family_with_children

2/10

Poor

19 Jul 2026

Tamika

HORRIBLE!!! I recommend staying at the Hyatt House and not Hyatt Place because this place was horrible! Staff were rude! Rooms were disgusting! I will never stay here again! I got there after 5pm and still had to wait 30 minutes for a room to be ready and it was rushed cleaned!

Family_with_children

10/10

Exceptional

18 Jul 2026

Ron

It’s always a pleasure staying at this location, everything is always on the money.

10/10

Exceptional

17 Jul 2026

Srinivasa

Everything was good, staff were friendly

Friends_and_family Friends

6/10

Pleasant

17 Jul 2026

Patricia

The breakfast wasn't good. Expedia charged me for the breakfast and it was already included. $120 it was &$40 extra a day for 3 days. I notified Expedia and would like the
them to credit my credit card. The pool was not clean I wouldn't let my children go in.

Family_with_children

10/10

Exceptional

14 Jul 2026

Rod

Good breakfast very clean and big rooms for a cheap price, near literally everything staff is helpful 24/7, this place is a must stay

Family_with_children

4/10

Poor

14 Jul 2026

Alma

False advertising. The hotel publishes pictures that do not show the real condition of the hotel and the amenities. In particular, the pool was in terrible condition. The

10/10

Exceptional

13 Jul 2026

Roy

All was great except the breakfast could be better. I went to get hot water for tea but the hot water dispenser had coffee in it. When I tried another water came out but the water was placed in an empty coffee dispenser which made the water dirty.
This hotel was near everything we needed.

Partner

6/10

Pleasant

13 Jul 2026

Elizabeth

Our room was surprisingly big. The room itself had questionable cleanliness. There wasn't mold in the bathroom but like others noted the towels were stained and one of the towels smelled like vinegar. We only received 2 towels and 1 hand towel. No wash clothes present. The carpet didn't feel clean under my feet either. The bedsheets were scratchy. The next morning, the free breakfast looked questionable to me so we decided to eat out. Also, the body wash in the shower was empty upon our arrival and even though we asked for it to be filled, it never was. Fortunately we only stayed 1 night. Don't know if I could have handled more than that.

Family_with_children

4/10

Poor

13 Jul 2026

Brittany

Shower never got hot had to take cold shower. Neighbor was up all night bumping music and screaming.

6/10

Pleasant

13 Jul 2026

Alshia

Front desk staff nice..not happy with parking.. alot of stains on carpet in room .fridge sheets looked old.. didn't get gold enough .no microwave but was ok..

6/10

Pleasant

12 Jul 2026

Dale

The staff was friendly, but overall not very responsive. I requested that the towels in my room be replaced and the trash removed, but those requests were not fulfilled

Friends_and_family Family

4/10

Poor

12 Jul 2026

Kilil

Overall, the place needs some work. Cleanliness was not up to par. Elevator was problematic and overall didn't meet expectations for even a quick trip.

Friends

8/10

Excellent

12 Jul 2026

Traci

Hotel was good for the night.

4/10

Poor

11 Jul 2026

Lori

Was awful. Pool was disgustingly, green and slimy on the bottom. It was awful dirty old looking. no channels on the TV.

Family_with_children

6/10

Pleasant

10 Jul 2026

Salicia

It looks nice in the pictures but it’s out dated and it was a lot of trash around

Business

4/10

Poor

10 Jul 2026

Evelyn

Not happy with my stay at this place.
Shower was not properly clean. Only 2 bath towels in the room.
Had to go to front desk to request towels.
Body wash was completely empty, shampoo was broken. Had to go to front desk to ask for body wash and shampoo.
Only received 2 small samples of each.
Breakfast was not good.
Room service only came to clean the day we was living.
But the worst was that the room smell really bad, like wet dog or humidity.
I will not stay at this property again.

Family_with_children

8/10

Excellent

08 Jul 2026

Martin

There is ample parking and check-in is smooth and efficient. The breakfast buffet was adequate, but the eggs and meat were barely warm.

Self

6/10

Pleasant

08 Jul 2026

Nereyda

We didn't like that the staff the cleaning crew never cleaned our room in the 5 days that we were there. They didn't come and collect the garbage bags. We had to go out and throw it ourselves. The pool also needs cleaning it smelled

Family_with_children

10/10

Exceptional

08 Jul 2026

Syndie

Staff was very helpful when there was an issue with the online booking. It was handled promptly and professionally which made our stay more enjoyable

Partner

10/10

Exceptional

08 Jul 2026

Rodrigo Efraín

Clean room check in good , the breakfast was great .

Partner

2/10

Poor

07 Jul 2026

Doug

This hotel was filthy. Our room didn’t seem to have been cleaned at all. There was no shampoo and someone left their conditioner bottle in the shower. There was water damage under the fridge and possibly mold. The elevators were dirty every time we used it. The staff was pleasant, but the place is old and needs a lot of maintenance, which doesn’t seem to be happening.

Family_with_children

4/10

Poor

06 Jul 2026

ryan

The rooms were very dirty and carpets and couches were dirty and stoned. There was no wash clothes in the room and the floor was wet in an area. My friends stayed as well and they found m&ms on the floor and a broken fingernail. There was also a bunch of flies in the food area and the ice machine was not plugged in. They did not have the restaurant open and said it was due to new management. The room Lo’s had a light mildew smell to it. The hotel staff was nice but the stay itself was not good.

Business

8/10

Excellent

06 Jul 2026

Naomi

The room was clean, and the staff was helpful. The pool was shut down, so we didn't use it. The breakfast was sufficient, but they had tiny plates, which was odd.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Esmond

The same dirt was in the elevator for 3 days, the pool was green and smells the breakfast was always cold debris on the breakfast floor all 3 days ask for housekeeping services at 9 am return at 9pm no service

Partner

6/10

Pleasant

05 Jul 2026

Catherine

The pool didn't look appealing was yellow. Room had some defects. Good location. But comfortable accommodation for stay.

Family_with_children

8/10

Excellent

05 Jul 2026

Laurie

Towels were provided every other day. But the room was hot because of a high floor. But otherwise the hotel was clean

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Tameika

My first stay was great this was different. Only 10 channels worked on the TV. The breakfast was not so great and most importantly the pool was dark green

Family_with_children

6/10

Pleasant

04 Jul 2026

Thomas

Overall not bad. Room service did not clean my room for 4 days, despite being in rooms next to mine on either side. Also, poor timing but the pool was not normal. Friendly front desk staff howeverz

Family_with_children

8/10

Excellent

03 Jul 2026

Manoj

All good.

Self

6/10

Pleasant

03 Jul 2026

Guo Wei

There is no hot tub although one of pic do have it. The pool is small but that is ok. What is not acceptable is the water. Its lime green and u cant see the bottom of the pool. I never go to a hotel where i have to sign a waiver before i enter the pool. Hence i am not going in and worry about the quality of the water. Room is dirty. One of my room ac was very dusty but the other one was ok. But free breakfast is good and the staff is helpful.

Family_with_children

6/10

Pleasant

03 Jul 2026

carol

Short staff needa

6/10

Pleasant

02 Jul 2026

Constance

No FOX TV for World Cup!! TV's should be working! No ice on 4th floor...went to 3rd...no ice went to 1st inquiring at front desk...ice on 2nd floor!! 100° day and no cold water to greet guests...empty container. Breakfast was good...could use fruit juice and fresh fruit.

Family

2/10

Poor

02 Jul 2026

Taijah

The pool was green , me and my kids got sick !!
Breakfast was nasty everything was pork , they didn’t serve juice, fruit, for breakfast

Family_with_children

4/10

Poor

01 Jul 2026

Burrell

I was in the bathroom and notice only 1 set of towels. I went to the gym where there were no towels or cleaning clothes for the equipment. The breakfast was good but after going back to my room I saw a roach by the sink.

Self

10/10

Exceptional

29 Jun 2026

Leon

Over good experience

Family_with_children

4/10

Poor

29 Jun 2026

brandy

Hotel does NOT have a bar as advertised (The Placery) so no food or drinks and the \"Market\" had a handful of drinks and chips at best, not even cold water. Breakfast you are lucky to find a paper bowl to put food in. The TV in the room only had a few channels that worked (Analog) and from day to day you didn't know what you would have. The rooms need updating and a deep cleaning - mold in the showers, musty and humid.

Overall I would not return, better hotls in the same area.

Self

10/10

Exceptional

28 Jun 2026

Emile

Great Service

Partner

2/10

Poor

28 Jun 2026

Charmaine

I do not do reviews but as a mother I planned a pool weekend for my kids and it never happened.The hotel needs to be renovated really badly.The pool is nasty, seriously nasty. The water is green and soapy amd the pool area is moldy with broken tiles. No one should swim in it.The bed linens and towels had holes and what looked like mildew. The breakfast was average and I would give a 5/10. We only went one day as it was not worth getting up for either. Everything else was a zero. The front desk was just going through the motions. There is no cleaning during your stay. We asked for more towels and never got it.

Family_with_children

10/10

Exceptional

28 Jun 2026

John

The Hyatt Provides an excellent experience From Check in to checkout.
Worth every dollar.
Really it starts with pulling up. Tucked away and surrounded with trees you pull in feeling calm and & exited-
A quick check in process and your off to your room-
Complimentary breakfast gets you moving in the morning-
Fitness area & a pool for decompression-
Enjoy!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Mike

The room was amazing. Great layout and extremely clean. The one negative, the second floor stunk of cigarettes. The positive, my room did not. Would been nice if the bar was functional, but I heard the new owner doesn’t have his liquor license. Not a deal breaker, but would’ve been nice. Since the bar/lounge area looked really nice.

Self

6/10

Pleasant

27 Jun 2026

Jaclyn

This place was fine. I rarely ever review hotels, but there were a few things about this one that were a little frustrating. When I arrived at my room, there was tape all over the walls and bed frame. It seemed like someone had stuck posters up and just left all the tape. There were also some surfaces that didn’t seem to have been cleaned. The shampoo in the shower was also empty, and it looked like the smoke detector had been ripped off the walls (there were wires sticking out where it should have been). I told the front desk and they said that they would replace it the following day, but it was never replaced during my week stay. Overall, the place was fine but I probably won’t return.

Self

2/10

Poor

26 Jun 2026

Nadirah

Room and hallway carpet was dirty.
Air conditioner made a horrible noise
Elevator was dirty
Staff does not answer the phone but was outside smoking a vape pen
Only one washcloth was in the room
Tv barely worked

Partner

2/10

Poor

26 Jun 2026

Rheese

It was nasty in the hotel room, I’ve stayed at the Hyatt multiple times but this location was disgusting. Huge stain on the middle of the floor, the room phone doesn’t work, headboard had a huge stain on it as well. No wash cloths upstairs. Overall very disgusted and dissatisfied.

Partner

6/10

Pleasant

25 Jun 2026

Julie

I won't be staying here again. The property is worn out. The furniture in my room was uncomfortable: sticky desk, dried nail polish on the wood surface, dirty upholstery.

I had no towels and I had to go to the front desk to get cleaner to wipe off surfaces.

Too many kids dripping from the pool in and out of the elevator. Ice machine didn't work.

Self

8/10

Excellent

25 Jun 2026

randall

Front desk people and all employees fantastic but it seemed like owners didn't care about the property. But it was ok for the price because everything else was VERY high.

Family_with_children

10/10

Exceptional

24 Jun 2026

Jason

Nice

8/10

Excellent

22 Jun 2026

Ellen

Room was spacious. Breakfast hot food was cold. We were on the 5th floor and the hallway didn’t smell good and the ice machine was broken.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Brian

I enjoyed the stay at the Hyatt Place. The room was nice and I liked the layout with the couch on one side and the beds on the other side. The breakfast had decent options. The staff made it easy to check in and out and the parking was plentiful.

Friends

6/10

Pleasant

19 Jun 2026

Glinda

The whole staff was excellent, the floors in our room, hallway, lobby weren't clean, microwave in common area was filthy, breakfast was very limited, no microwave in room, desk in room but no chair, TV was located where you could only watch on the couch or in the bed.

Family_with_children

8/10

Excellent

19 Jun 2026

David

Breakfast was good. Good location.

Partner

6/10

Pleasant

19 Jun 2026

Lisa

Room seemed clean and bed was comfortable, but furniture dinged up. Shower curtain worn and missing rings on each side. Has frame from when there were doors on it and mineral buildup on shower head. A lot of ice build up in mini fridge freezer. Pool was green and poorly maintained. No towels there. Ice machine in hall broken and just running water through it loudly for the time we were there. Sign on it that it was out of service. I let the desk know it was running water so they finally turned it off. Breakfast area was filthy. No cover on half and half and not kept cold so I didn't use it. No gluten free options except a banana or orange. This hotel has seen better days. Price was reasonable but I wish I paid a little more for a much better place.

Friends_and_family Family

2/10

Poor

19 Jun 2026

Jack

Terrible experience, I was not able to get a room. I booked a stay on Hotels.com and the hotel could not access the itinerary that I had clearly booked. After spending 30 minutes at the front desk trying to book them and Hotels.com up to figure it out, I finally gave up and then just tried to book the room again with my credit card. The hotel could not make their system work with a simple credit card as their system was not working. After another 15 minutes of waiting for their system to work, we finally just left and booked a room at the local Marriott a mile away. Terrible experience and the hotel lobby and grounds were filthy and unkept.

Partner

8/10

Excellent

18 Jun 2026

Virginia

My room wasn’t totally clean, but they immediately moved me to a new room. And helped me with the move. Then the next day, my hairdryer broke, but I was able to get another one from a different room from the cleaning staff.
The staff was actually fantastic, super friendly and very kind and considerate. Very apologetic about the issues and I appreciated all of their accommodations!
Parking was plentiful and easy.

Self

8/10

Excellent

15 Jun 2026

Tia

I was placed in the incorrect room. The room that was selected waa to have 2 queen beds. Once I the room it had a king bed only. I asked the front desk was I in the correct room and the employee at the front desk said that I was and that the sofa was a pull out. Only to re revisit the front desk again and what I was told earlier in the day was not the truth. So I had to more rooms during the night.

Family_with_children

2/10

Poor

15 Jun 2026

Gaganpreet

Ac didn’t work. Tv wouldn’t connect. Water pressure was very low In the bathroom. Towels were not properly clean. Sink in room was clogged

Partner

6/10

Pleasant

15 Jun 2026

Michael

Basic accommodation. My room was a bit worn - sink didn't drain well, paint needed touch-ups. Used towels from other rooms around mine sat on floor for a day or so.

Self

10/10

Exceptional

14 Jun 2026

John

The two young ladies at the front desk were very pleasant and friendly,

Self

4/10

Poor

14 Jun 2026

Mallory

.

Self

8/10

Excellent

14 Jun 2026

Eunice

I like that the hours for breakfast were
longer then others I have stayed at.
10am allows for late sleepers to be accommodated. It really enjoyed it!!

Self

8/10

Excellent

14 Jun 2026

Paul

The staff were friendly and the hotel was clean, but showing its' age.

Pet

6/10

Pleasant

14 Jun 2026

Barbara

The food was below par. Couldn't eat it. The coffee was terrible and not hot. Didn't feel safe regarding the parking. This hotel is dark and dingy and dirty. It needs a brightening up and refresh.

Partner

4/10

Poor

13 Jun 2026

Jennifer

The pool looked unsafe to swim in. We went down with our two kids after a long day and and immediately realized we would not be using the pool. It was gross. Cloudy, smelly and in desperate need of chemical attention or possibly a total drain and refill. Also, the listing showed a picture of a hot tub…there is no hot tub. Lastly, the place was completely overrun with kids from a weekend soccer tournament and were allowed to run rampant on every floor and cruise the elevators like a they were on a ride at a county fair. The price point is right where you might consider paying more to stay elsewhere. Breakfast was awful. Free hotel breakfasts are usually below average but this was ultra low grade. Towels were being rationed all weekend long. Will not stay here again. Came from out of town to see the Phillies.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Suzanne G.

I was disappointed as I have stayed in Hyatt resort properties before and while I didn't expect a resort experience it was subpar when compared to similar Hilton or Marriott properties. The breakfast area was dirty and the selection wasn't appealing. You had to hunt for utensils and napkins since they seemed to be scattered about and not together. When I arrived, I did not have wash cloths or hand towels. I got wash cloths by the next day but never got had towels. I like the walk in showers and that was a plus since I hate having to climb in a bathtub. Parking was ample and the location was good. The staff I interected with were helpful and friendly.

8/10

Excellent

11 Jun 2026

Alicia

The hotel was nice but can definitely use some renovations. There were a lot of signs of wear from age but otherwise it was good. When I walked into my room it had a strange smell, but went away after a bit. The pool was nice and I was able to enjoy it after a long day of working in the area. The hot breakfast was also really nice and had many options.

Self

2/10

Poor

10 Jun 2026

Salman

Room category booked wasn't available upon checkin in so had to compromise. Overall standard was also bad. Id give 3/10

Family_with_children

4/10

Poor

10 Jun 2026

Christina

Rooms need updating. Hotel needs to be better maintained. Pool water is murky. Staff needs to make sure guests aren’t smoking in their rooms as it is supposed to be a non-smoking hotel!

Partner

6/10

Pleasant

08 Jun 2026

Kevin

The staff was pleasant, check in was a breeze. A few minor things could be done to improve the hotel. Ice machine on our floor was broken and loud. A few light fixtures were hanging off the walls (look like some missing screws. Other than that it was nice stay.

Partner

4/10

Poor

07 Jun 2026

Leann

Booked back in March 2026 for a June 6th stay for a room with two queen sized beds—just me and my teenage son bc it’s a baseball tournament weekend. When I checked it the only room available is a king sized bed with pullout couch! We drove over 3 hours —who wants to sleep on a pullout??! Esp after a full day of baseball.
Room amenities were aging… no place to plug in USB, dreary decor.

6/10

Pleasant

06 Jun 2026

Valerie

We could not get local channels on the TV. The air conditioning food not work properly. The iron did not work properly. We had to ask for wash clothes. The room was very clean. The dust was especially helpful.

Partner

10/10

Exceptional

05 Jun 2026

Barbara

The staff checking me was very busy. She told me the wrong times for breakfast so I was unable to get breakfast. The market area was sold out of snacks. The room was clean.

Self

6/10

Pleasant

05 Jun 2026

Edward

This hotel is in need of some TLC. The wall paper was peeling thru out the room, the shower gel was empty, and no daily maid service so it stayed empty, the included breakfast was pretty bad; standard breakfast foods but super cold, kind of rather they had not bothered serving it. Light bulbs were burnt in the room, and the walls were oddly thin between rooms; literally listened to a complete conversation and they were not loud. Not a hotel I would stay again.

Partner

10/10

Exceptional

03 Jun 2026

Ana

Excellent Staff and Rooms.

Family_with_children

4/10

Poor

03 Jun 2026

Tamar

The hotel needs some updating/renovation. Lots of wear n tear noted throughout the hotel and the room. It looked clean for the most part but there was bits of trash noted in the hall once near the elevator, the some of the buttons in one of the elevators were coming loose. The breakfast was lukewarm, only bananas as fresh fruit, the juice options weren’t cold they were room temperature. I wouldn’t go in the pool area either needs to be renovated. Just wasn’t what I was expecting for a Hyatt.

Self

2/10

Poor

03 Jun 2026

Esma

they were blood stains on the blanket (we noticed it on day 3) - no one told us to ask for cleaning we stayed there for 4 nights expecting a cleaning service??? this is hyatt how is that possible - breakfast was awful my mother didnt even go downstairs after we saw the breakfast - the breakfast area itself was nasty - the room smelled - the couch in the room was stained all over i didnt even sit on it once - overall im frasturated and mad because i chose hyatt for its realiabilty and quality all over the world.

Family_with_children

8/10

Excellent

02 Jun 2026

Devika

Stayed next to a crying toddler all night, adult coughing... so me and my kids were up. Room and facilities were good.

Family_with_children

8/10

Excellent

02 Jun 2026

Robert

This was the 1st hotel I've stayed in, in the past 5 years, that did NOT have the outlets required to charge my phone. I didn't bring my charger, only my cables, so I had to wait and charge in my car. Plus, the breakfast was ok, not great. A waffle maker or pancake maker are very inexpensive and would have brought up the breakfast experience.

Family

4/10

Poor

01 Jun 2026

Derek

Room was dirty, tub and sink had hair in it. Sink was leaking. Carpet had tons of stains on it. Bed sheets were not clean. Not worth $200 a night

Self

8/10

Excellent

30 May 2026

David

Above everage

Family

6/10

Pleasant

29 May 2026

Samuel

The property was somewhat shabby, I would prob never stay there again. Breakfast was like not acceptable , it had an unprofessional presentation ! The wallpaper was pealing off the wall in places , the shower took a very long time to provide warm water. I was surprised to find this in a Hyatt property.

Family

10/10

Exceptional

29 May 2026

Verified traveler

Great place to stay when in the area.

4/10

Poor

27 May 2026

Raymond

The hotel is economical and located close to the mall. Downside is a lot of traveling youth sports teams are staying at the facility causing a lot of issues . Elevator issues, pool overrun by kids, kids running through the hallways banging on doors at night. Lobby area /dining area a mess from evening gatherings. This was the second time I experienced this and will not be returning to this location.

Family_with_children

8/10

Excellent

27 May 2026

Thomas

My first complaint is not the hotel itself. Apparently, Saturday there was a kid's soccer tournament and a large number of them stayed at the hotel. The parents/coaches were not supervising them at all. They were all over the hotel ding dong ditching doors, rough housing in the pool and abusing the elevators.

My first complaint about the hotel is there were no towels at the pool. The desk gave us hand towels to use! There were no towels available at all on Sunday.

The second is on Monday morning about 9:00 AM, we went to swim (the whole reason we picked this hotel was because of an indoor pool) and they said it was closed for maintenance. They stated it would be about an hour. It didn't open until about 4:00 PM. My granddaughter missed the whole day of swimming.

Finally, the breakfast was good, but who serves waffles with no syrup?!?

Family_with_children

6/10

Pleasant

26 May 2026

Melanie

When we arrived there was hair on the bathroom floor.. then also in the bed. Went to two other rooms same issue. I really think they also need to clean the lobby and other areas. There was always trash and leaves on the floor. Other than that, it was ok.

Friends_and_family Family

4/10

Poor

26 May 2026

AMOS

The hot water in the sink hardly worked and it was stopped up , carpet smelled a little , the breakfast was okay but could be a lot better

Self

8/10

Excellent

25 May 2026

Barrett

For a last minute travel booking it was convient

Business Family

2/10

Poor

24 May 2026

Esther

I booked my room for my daughter’s graduation. We had a medical emergency which caused us to arrive late. I tried calling the hotel and left them a message stating we were arriving late. After driving 12 hours and getting there late after 7pm they told me my room was cancelled and they were already booked. I was left scrambling trying to figure out where to take my family for the night. Terrible that they didn’t even try to reach me before giving up my reservation. They also charged me. Terrible service. I would not recommend for anyone to trust this place.

Family_with_children

4/10

Poor

22 May 2026

Kenniah

The room was big! Not very clean. Pool and pool area was dirty. green water.

Friends