john
I have to say that when I arrived, Roy, the gentlemen at the counter at check in, went above and beyond to make my check in process a wonderful experience.
I had previously called the hotel when making the reservation to specifically ask about using the pool and the lady on the phone indicated that the pool was only available from 6 AM to 10 PM or something like that and I said but that check out was 12 pm. I was upset that if I arrived late at night to check in, I would only be able to use the pool in the morning before having to check out.
Upon arrival, Roy offered me a complimentary bottle of water and chips, asked if I was a rewards member at Marriott and I am, entered my information and then asked if I would like a complementary 4 pm late check out.
I really appreciate people like Roy and I hope he is recognized for his strong level of customer service and appreciation.
Thanks!
I had previously called the hotel when making the reservation to specifically ask about using the pool and the lady on the phone indicated that the pool was only available from 6 AM to 10 PM or something like that and I said but that check out was 12 pm. I was upset that if I arrived late at night to check in, I would only be able to use the pool in the morning before having to check out.
Upon arrival, Roy offered me a complimentary bottle of water and chips, asked if I was a rewards member at Marriott and I am, entered my information and then asked if I would like a complementary 4 pm late check out.
I really appreciate people like Roy and I hope he is recognized for his strong level of customer service and appreciation.
Thanks!
