Name: Courtyard Philadelphia City Avenue
Address: 4100 Presidential Boulevard, Philadelphia, 19131, US

4/10

Poor

09 Jul 2026

Marjanee

Fixtures throughout the hotel busted up/cracked/chipped everywhere. Hallways and elevator dirty. Elevator keypad not working so they have an access key hanging in the elevator. Not very safe. Towels smelled. Definitely needs a renovation.

4/10

Poor

08 Jul 2026

Amanda

We recently stayed at this hotel while visiting the area and specifically chose it because it advertised an indoor pool so our children could swim during our stay.

Unfortunately, the pool was a major disappointment. There was a significant visible film covering the surface of the water (photos included), and the water felt extremely cold. We have stayed at many hotels with indoor pools and have never encountered a visible surface film like this before. Because of the condition of the pool, we did not feel comfortable allowing our children to swim.

We brought our concerns to the front desk and were told the film was “normal” from the pool chemicals and that the temperature would be checked and raised. We left to find another activity for our children and checked the pool again when we returned, but nothing had changed.

Later that evening, we called guest services to request an extra set of bedding and towels since our reservation was for a family of five. We were told they would be delivered right away, but they never arrived. We called again about an hour later, but no one answered.

Overall, our stay was very disappointing. The main amenity that influenced our decision to book this hotel was unusable, and the lack of follow-through on a simple guest request only added to our frustration. We would not stay here again and would recommend others book elsewhere.

Family_with_children

10/10

Exceptional

07 Jul 2026

Manuka

Overall, it was a good experience staying here.

Self

10/10

Exceptional

07 Jul 2026

Thomasine

The location was perfect for my orientation week at PCOM. Facilities were clean and staff was attentive

Self

2/10

Poor

06 Jul 2026

Edith

Smelled marijuana in hall and on one of the elevators…floors trashed w/numerous kids attending parade snd staying at hotel - faucet in sink in room 706 …extremely low pressure, was told how to set refrigerator to work….did not ….a few stains on comforter hidden underneath bed spread and having to pay for breakfast, poor lighting in room plus all kinds of suspicious looking characters hanging in front of the hotel ….the stay did not warrant the cost of the room - a couple of days earlier stayed at Hagerstown Hampton Inn fir $119 absolutely superb professionally run, room clean, breakfast deelish and room extremely comfortable no dirty elevator floors, room comfortable - Courtyard Marriott disappointing on the whole - will not stay ever again

Partner

8/10

Excellent

06 Jul 2026

Paul

The check in process was NOT optimal at 4 pm, which opens the check-in time. There was one person working at checkout, and doing his very best despite issues with your computer system. I think it would be more acceptable during busy times to have >1 person available at the desk.

10/10

Exceptional

06 Jul 2026

Chantelle

Great location, easy to get to. We were there for 1 night so we didn't use any amenities but would highly recommend staying there, we will again! Nice staff, room was clean

Family

4/10

Poor

02 Jul 2026

I Bettina

Checking in was not good. I was told the room i requested was not avaible and they only had 2 rooms in the whole hotel that met my requirements. My sister checked in after me and got the exact room that i had requested. She did not request special room. The manager on staff did upgrade me to meet my accommodations. I was told the manager was not feeling well.
However, when i checked out Mr. Andre Juna was so nice and professional. Hotel overall clean, room was nice. I stay for the location. Some staff could be more helpful.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Gordon

It was well maintained and had very good service .

Family

6/10

Pleasant

01 Jul 2026

Pamela

The sofa in my room was stained and worn. And the bathroom sink had what appeared to dirt or mold just under the counter where the faucet was , which could be seen while using the toilet.

Partner

6/10

Pleasant

30 Jun 2026

betty

I was disappointed about the basics. The toilet paper is way too thin as are the tissues. The trash receptacles are way too small. The toilet sits too low and its flush is too weak. In my bathroom in Rm 847 there was a chunk missing from the bottom of the door and the door lock doesn't work. The lighting in the room was insufficient. Also, why must it be an all out search to find the light switches? On the plus side, I enjoyed the texture of the hallway carpeting that seems to be good to relieve pressure on the knees and backs.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Nguyen

Room clean, easy parking

Family_with_children

4/10

Poor

29 Jun 2026

Binu

The shower curtain in the bathroom was missing a liner so if you didn’t tuck the shower curtain inside the tub while taking a shower water leak outside onto the floor right by the toilet bowl and the sink, increasing the chances of someone slipping and form and hurting themselves when they step out of the shower. Also, when turning the AC on in the room, it felt like you were in a wind tunnel. The air was blowing so hard that it made it uncomfortable to sleep in either bed at night with the AC on, if you turned the AC off, it was uncomfortably warm in the room, there was no way to adjust the airflow coming out of the AC

Self

10/10

Exceptional

29 Jun 2026

Rebecca

The staff was very professional and the amenities like the bar and coffee shop were inviting. Rooms were clean and updated

Friends_and_family Friends

4/10

Poor

27 Jun 2026

Linda

First ---the charge for parking is ridiculous. Then a $50 hold on incidentals. Then after checking out I see that I have an additional $250 debit on the card I used to cover the incidentals. The room was paid through another credit card. SO I am now having to deal with a fraud claim and deal with this headache. The person at the front desk could not see the charge, But that is because it's a weekend. So someone on staff decided to enter my card number to cover something. since the bank note said it was entered by merchant. Ice machines were broken on 2,3,4th floors. FOr the price do better.

Family_with_children

10/10

Exceptional

25 Jun 2026

John

Great

10/10

Exceptional

22 Jun 2026

Sura

Very clean and great location , there was a little bit of delay in check in

10/10

Exceptional

21 Jun 2026

Alexandra

Was a excelente stay tks a lot

Business Friends

8/10

Excellent

20 Jun 2026

Rebecca

When I read Breakfast available I thought Continental breakfast. For the price you should at least get something for under $14. Fool me once.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Karen

Great hotel - clean, quiet & all the amenities like gym, pool, breakfast. Only odd thing was no coffee maker in room

Friends_and_family Family

2/10

Poor

20 Jun 2026

michael

STAY AWAY!! When we checked into this hotel at 12:20 AM and entered our room, there was coffee cup trash on the floor at the side of the bed. We went downstairs to get a room change and when checking into that room, the shower in the bathroom was dirty and has not been cleaned. We went back down to the front desk and they had us check out a third room which still was not great, but it was so late and after making phone calls to try to switch hotels, there wasnt any availability at any local hotels. The room had long hair all over the desk and chair seat, the shower drain was clogged, the room phone didn’t work and was continuously beeping even when unplugged. My husband unplugged the phone and went down to the front desk to bring him the phone and explained to the front office manager, Michelle the situation with the Shower, etc., only to have her say to my husband, “you are very animated“ and was not very friendly and concerned of my situation. This is the dirtiest hotel we have ever stayed at and the staff was extremely rude!! Stay away at all costs.

Partner

10/10

Exceptional

18 Jun 2026

Andrew

Nice staff!

Self

2/10

Poor

16 Jun 2026

DAVID

Horrible experience. I understand we had a power outage but the hotel handle it very poorly and they were not sympathetic or trying to show additional care or assistance.

Family

10/10

Exceptional

13 Jun 2026

Jill

The front desk lady was truly amazing!! I mistakenly did not book my room for that day. She fixed all my issues so I did not have to rebook again. Awesome service felt like home. 100 rated!!

Business

4/10

Poor

12 Jun 2026

Idayziah

From the outside and the lobby it looks nice as soon as I got upstairs it was a different story. I had to push my door open a little harder than normal (this isn’t an issue) but my sink wasn’t draining properly, the shower wasn’t the cleanest and there was a stain on my sheets. Luckily this was only for a 24 hour stay, and I don’t think I will be back.

Self

10/10

Exceptional

12 Jun 2026

Darrell

Michelle at the desk was very helpful as was the entire staff!!!

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jackie M.

This was our second or third time. Always a great experience. This is where we stay when going to Highmark/Mann for a concert. Easy Lyft or drive.

Their breakfast is yummy, and their staff is very professional and helpful.
Thanks as always, Jackie and JJ Eberly

Partner

4/10

Poor

08 Jun 2026

Dionne

Hello, when you walk into the hotel, there was trash on the outside of the area, walking into the lobby. And then when you walk in the lobby, the rug was filthy and needs to be replaced like ASAP!, couldn't check-in at 4 had to wait 2 and a 1/2 hours before check-in. Ask for extra towels never receive it. Shampoo, body wash all of that was out/empty in the room no one never brought it to the room. I had to go to the office - front desk to get it. The tub had hair in it, the room was musty and needed to be vacuum. There was broken furniture, which we I kept hitting my leg on the draw. Try to get a cup of coffee down in the lobby area. They were having appliance issue and technical issues, so I could never get a cup of coffee. It wasn't working. One elevator was down the whole time, and they didn't put a note up there or just letting the guest know that one elevator isn't working. They only charge some people for parking as I was listening when it was time for me to finally check-in. But of course I was charged for parking. Very unhappy customer and I had encouraged others, family to stay at the same marriott i was staying at wish I never did after all these issues. Thank you for reading this, God Bless.

Family_with_children

10/10

Exceptional

06 Jun 2026

Tira

I enjoyed my stay and would stay again

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Deymis

Great property and staff.

Partner

8/10

Excellent

06 Jun 2026

Sarah

Staff was friendly and helpful while dealing with a line for check in. Ensured everything moved smoothly to keep wait times to a minimum.

Self

6/10

Pleasant

06 Jun 2026

Wade

The hotel itself was great, but I am still fighting a double charge for the room. Hotel.com arranged and charged for the room and after checking out the hotels itself keeps charging my card I used for incidentals for the room and not just for the parking I paid for.
Three times now I have had to contact the hotel for them to refund the room cost only to have to call again because they credited the room cost back and then charged it again.
I have spoken directly to hotel staff and this keeps happening!

Partner

8/10

Excellent

04 Jun 2026

Monique

The hotel room is a little dated but the staff was really nice. I’m not sure of it was a happy hour going on near the lobby but the music was extremely loud. Prices at the Bistro is ridiculous! The hotel is clean and in a good location.

Friends

4/10

Poor

01 Jun 2026

Dwan

No breakfast had to pay extra for breakfast

Friends

10/10

Exceptional

01 Jun 2026

Jamelah

Great stay! I will definitely return to this location.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Natasha

Our stay was good only issue I had was my room had ants and the pool was super cold but it was overall okay.

Family_with_children

10/10

Exceptional

26 May 2026

Jamall

No bad news one small hiccup was they had a new system installed that was slow but everyone in line was patient and understanding

Self

2/10

Poor

25 May 2026

Maria

Very tired and not clean. Check in staff couldn’t be bothered to answer questions bordering on rude. Would never stay there again.

Friends_and_family Family

6/10

Pleasant

22 May 2026

Joshua

They had issues with the elevators. Housekeeping came and only did trash leaving behind towels and never brought new ones. When you call the front desk for help, they apologize and say it will be handled and that NEVER happens lol. Had to go down there and pile up towels, tissue, and washcloths in my hands from the front desk. The room in the iron didn't work and that took 1.5 days to get a new one for some reason. Gym was fair and so was pool. Room was nice and you can walk to some places to eat nearby.

Family

6/10

Pleasant

20 May 2026

Jerome

Elevators had a mind of there own

2/10

Poor

20 May 2026

John

2 of 3 elevators were not working. A/C sounded like a train. No maid service. Hallway noise bothersome. Facilities outside dirty.

Family

6/10

Pleasant

19 May 2026

Jill

The air conditioner made this lovely whistling sound every time it clicked off, which woke me up about a dozen times.

Self

10/10

Exceptional

18 May 2026

Nmesomachi

The property is clean, calm and peaceful.

Self

6/10

Pleasant

18 May 2026

Phyllis

Almost none of the outlets in the room worked. Nor the USB ports. TV didn’t have the ability to stream.

Friends_and_family Family

4/10

Poor

13 May 2026

Robert

When I first arrived I was greeted with an unpleasant welcome from staff. Got to the room, and the air conditioning didn’t work, No body wash was in the bathroom, and only one outlet in the room worked. The room wasn’t fully cleaned from the last guest as there was trash still left over. Not worth the money

Self

2/10

Poor

13 May 2026

Kristen

I have stayed at this property numerous time in the past. This current was very unpleasant. The room was on the 2nd floor. The bed linens and towels had a terrible smell to them as if they were washed without any detergent. The smell was of dirty laundry/body odor/feet. In addition, the room remained at 75 degrees despite my trying to set the temperature cooler. It was hot an unpleasant. I was not able to sleep. Very disappointed in this most recent stay and deter me from staying again. We travel frequently.

Self

8/10

Excellent

13 May 2026

Michael

Everything was fine. Not sure why they need to charge so much for parking. There is plenty, and charging seems unnecessary. I was given a password for the wifi, but the wifi was unsecured and didn't require a password. Otherwise, everything was fine.

Partner

10/10

Exceptional

10 May 2026

frank

Didn't like that I had to pay for parking when it's their parking lot. It doesn't say that when I made the reservation.

Family_with_children

10/10

Exceptional

09 May 2026

Daniel Van

Yes

Self

8/10

Excellent

09 May 2026

Clyde

Was ok

Partner

10/10

Exceptional

09 May 2026

Kristen

My room was clean and comfortable, staff was friendly, and self parking was easy.

Self

8/10

Excellent

09 May 2026

Phillip

Great AC. Wonderful location as well. Property is a little worn down, but still nice.

8/10

Excellent

08 May 2026

Emmee

Needs some cleaning in the entrance

Self

10/10

Exceptional

05 May 2026

Carly

All as stated

Self

6/10

Pleasant

05 May 2026

Paul

The hotel in general, as well as the room and bed were clean. There were some plumbing issues with the toilet and the shower drain. Front desk people were so nice. Not sure why they charge you to park though.

10/10

Exceptional

04 May 2026

William

Nice stay

10/10

Exceptional

03 May 2026

Stephenie

Hotel was clean and in a good location in West Philly, Ubers/Lyfts/Shuttle was about 15 minutes from Center City. Shuttle was convenient for travel, when available. Indoor pool was nice but cold. Pool towels were half the size of a bath towel. Elevators were hit and miss majority of our stay. Several restaurants and a Target within walking distance and view of hotel. Overall it was a great hotel and I'd stay again!!

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Unique

Solo get away and the marriott offered great service and the staff was nice

Self

10/10

Exceptional

28 Apr 2026

Aiyana

Yes

Family_with_children

6/10

Pleasant

26 Apr 2026

Peggie C

First impression, front desk personnel need more time off or more training. Our interaction should have been much more pleasant in making a good first impression.

10/10

Exceptional

24 Apr 2026

Jarrett

Room was Clean . Staff was friendly. Close restaurants

Family

10/10

Exceptional

22 Apr 2026

Jessica

I would stay here again the staff was very pleasant and the room was very clean and well kept.

10/10

Exceptional

22 Apr 2026

Wendy

Very nice hotel. The beds were very comfortable and the staff were very friendly.

Family_with_children

10/10

Exceptional

21 Apr 2026

Gary

Great area

Partner

8/10

Excellent

20 Apr 2026

Carlos

Good

8/10

Excellent

19 Apr 2026

William Michael

Noisy air conditioner and a toilet that kept running.

Self

10/10

Exceptional

19 Apr 2026

Danielle

Nice, clean budget hotel. We stayed for one night and check-in and check-out was smooth. The staff was friendly and professional.

Family

10/10

Exceptional

16 Apr 2026

Sajan

Good

10/10

Exceptional

13 Apr 2026

Willitte

Clean room helpful staff.

10/10

Exceptional

13 Apr 2026

Harold

cleanroom

Self

10/10

Exceptional

13 Apr 2026

Liz

Excellent! Clean room and very good service

10/10

Exceptional

13 Apr 2026

Alexis

Clean room

10/10

Exceptional

12 Apr 2026

Joseph Randy

Everything was fine, great location

Self

6/10

Pleasant

12 Apr 2026

Wei

Hotel poll is too cold

Family_with_children

10/10

Exceptional

12 Apr 2026

KIMBERLEY

Bathroom wasn’t cleaned thoroughly before my arrival

8/10

Excellent

12 Apr 2026

Anurag

All good.

Family_with_children

8/10

Excellent

10 Apr 2026

shykeema

I enjOyed my stay...Wouldnt mind coming bacK.

Self

8/10

Excellent

08 Apr 2026

Lloyd

This is a nice hotel at a comparable price. Seems they could provide one parking spot per night for the price being charged

10/10

Exceptional

06 Apr 2026

Kyrie

Everything was beautiful; there was two hiccups 2/3 elevators lost service and the microwave as requested wasn’t in room. Eventually the elevators came back up and the microwave was delivered to the room. Karen sweet lady met us while we were checking in, she was so personal engaged in conversation. Although the conversation was brief it was nice to see someone enjoying their job.

Family

6/10

Pleasant

03 Apr 2026

Marguarita

Didn't have breakfast. The staff I interacted with were very nice and helpful. AC was OK.

Self

4/10

Poor

03 Apr 2026

Sylvia

The staff were very nice and welcoming. However, the room was poorly maintained. The shower drain was clogged, the air conditioner was extremely loud, it kept me up all night. The comforter was old and dingy, I was disgusted to the point I would have left but it was late when we arrived and raining. The light over the nightstand was very old and the built-in charging station hummed. It was such an unpleasant stay and not a good look for Marriott! This place is in desperate need of a renovation.

Family

6/10

Pleasant

02 Apr 2026

DAVID

Staff did not offer water or any amenities to a Bonvoy member, and were generally rushing the entire check-in process with no interest in the guest. In addition, the room was never checked, no new towels provided, and plumbing did not function well. The property is in a great location and could be exceptional, but daily services and upkeep are ignored.

Self

8/10

Excellent

01 Apr 2026

Darnell

Na

Self

10/10

Exceptional

29 Mar 2026

James

The breakfast is not free, It is expensive and not very good.

10/10

Exceptional

27 Mar 2026

Jamaal

Everything was great

Partner

10/10

Exceptional

23 Mar 2026

Edward

The hotel was great but exceeded by the staff. In particular I want to call out Floyd who made our check in process, after a long drive, most enjoyable. A great asset for the hotel.

10/10

Exceptional

21 Mar 2026

Monet

Perfect

6/10

Pleasant

20 Mar 2026

Beatrice

The pool was cold as it took a while to heat up after they said it was fixed the week before.
We also asked to get our sheets changed and didnt look like they did it. Also had to ask for toilet paper since they didnt leave any. Not great stay

Family_with_children

10/10

Exceptional

20 Mar 2026

Monet

.

8/10

Excellent

19 Mar 2026

Doug

The shuttle wasn't as available as I thought it would/should be.

8/10

Excellent

18 Mar 2026

Gerard

Aok

Family

6/10

Pleasant

16 Mar 2026

Delarae

Pool was down for the stay

8/10

Excellent

16 Mar 2026

Marquette

Upon arrival room was clean but during our stay I noticed that they only wipe instead of cleaning it thoroughly. Staff were professional, Didn’t use the hot tub or pool, and yes it is business friendly. Very nice surrounding area as well

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

shakira

The room was clean. Housekeeping came regularly to see if anything was needed. The lobby was clean with a pleasant atmosphere. My first 2 nights the pool was under maintenance but was operational on Saturday

Self

6/10

Pleasant

14 Mar 2026

Phillip

They charge like $6 for coffee. Nothing was included with the room. Area stores and restaurants were very low quality service and horribly kept including Cava, Target and others were not nice.

Family

8/10

Excellent

13 Mar 2026

Laurene

We enjoyed our stay very much. Young man at the front desk remembered our name for our entire stay. Being a senior, rails in the shower would be helpful.

Family_with_children

8/10

Excellent

12 Mar 2026

Theresa

Requested my room cleaned for 2 days no housekeeper ever showed up

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Julian

Staff was nice and living room was clean. My stay was awesome.