Name: The Warwick Hotel Rittenhouse Square
Address: 220 South 17th Street, Philadelphia, 19103, US

2/10

Poor

26 Jun 2026

Lynsey

Charged twice. 1 week on no refund. Utter disgrace paid in ful in September 2025 for a 3 nights stay in anune 2026. No response from reservations for my refund.

Friends_and_family Friends

2/10

Poor

20 Jun 2026

Jacob

Double paid for parking and the parking attendant had an attitude about how it didn’t show that I already paid. The elevators were clunky and sounded like they were going to fall apart. The room felt like it was falling apart. Wallpaper peeling corner beads exposed. Rusty corners and fixtures hanging out of walls nearly out of the wall completely. Not what was expected for $500 a night.

Family

4/10

Poor

14 Jun 2026

Michelle

I stayed one more night somewhere else and I wish I was there the whole time instead. The room here looked like an motel instead of hotel quality. I did like how big it was being a end unit. Parking could of been discounted for folks that have reservations.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Andrew

Have stayed in this property many times - always great

Business

10/10

Exceptional

21 Apr 2026

david

all great

Partner

4/10

Poor

20 Apr 2026

Jason

This needs an update.
The AC didn’t work properly
The water took forever to get hot
Just dirty and outdated

8/10

Excellent

17 Apr 2026

Lisa

The staff was great! I was disappointed that the gym was closed for repairs and that wasn’t relayed when I booked my stay.

8/10

Excellent

05 Apr 2026

Barbara

No breakfast avail. Bathrm drain dirty, shower did not work. No one came to show me why it did not work even I requested it the night before.

10/10

Exceptional

15 Mar 2026

Cam

We love this hotel. The staff is awesome, the rooms are comfortable and the location can't be beat.

Partner

10/10

Exceptional

02 Mar 2026

Lawrence

Stayed here many times. Great location, clean, comfortable and helpful staff…

Self

4/10

Poor

23 Feb 2026

Candace

The room

8/10

Excellent

25 Jan 2026

Serena

quick check-in, friendly staff

Business Self

10/10

Exceptional

18 Jan 2026

Joseph

The room was spotless, the staff was friendly and efficient. We had a fantastic dinner at the Rittenhouse Steak Restaurant and breakfast at the Bluestone Lane, both in the hotel.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Chris

Clean room, great staff and close to all restaurants and shopping

Leisure

4/10

Poor

05 Jan 2026

Lorenzo

Dirty and worn in.

10/10

Exceptional

30 Dec 2025

Luan

Good location, good size room, safe and quiet

Leisure Family

8/10

Excellent

30 Dec 2025

Barbara

Room clean, did not deal with room staff

Self

10/10

Exceptional

28 Dec 2025

Candice

Staff was exceptional!

Friends_and_family Family

6/10

Pleasant

25 Dec 2025

Paul

The staff were almost uniformly unfriendly and unhelpful. The place was shabby. The only good thing is the location and the rooms are large. Our heater broke and it was in the 20’s outside. The maintenance man asked if we wanted some extra blankets! Then to get another room we had to go downstairs to get a key.

10/10

Exceptional

12 Nov 2025

Barbara

Yes everything was great although clock is needed in room and toilet made a very loud noise when

Self

2/10

Poor

10 Nov 2025

Jermal

The rooms are dirty as hell no hot water ceiling wasn’t even paint it and you have big gloves of paint left in the tub

Partner

2/10

Poor

04 Nov 2025

Solomon

They cancelled my reservation without telling me

6/10

Pleasant

02 Nov 2025

Jerry

Car valet staff does not answer the phone when you call them. It takes at least 20 minutes to get through to them, which is unacceptable. This is the second time I’ve had this issue with them and as many stays at your hotel.

Business_and_leisure Self

6/10

Pleasant

31 Oct 2025

Kerry

The room was dated and the hall partly torn up. The staff would start banging doors at 6:30 am, talking loudly, and COOKING food in the room adjacent to ours. It was like trying to sleep in a fry kitchen. It only stopped the day we left because I complained to the front desk. The cooking- not the rest. Housekeeping never came to our room because we weren’t out before 8:30 am. No towels no fresh cups no garbage pick up. The lobby is nice and the location. But would not stay again. I’ve never had a room that reeked of cooking oil.

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Jennifer

Great friendly service.

Leisure Partner

10/10

Exceptional

17 Oct 2025

katrina

Nice hotel close to CHOP and Penn

10/10

Exceptional

26 Sep 2025

Ian

Second stay here. Incredible value for its location. Massive room with walk in closet. Friendly and helpful staff give the place a lovely vibe. Definitely the place to stay when in Philly

Leisure Partner

4/10

Poor

20 Sep 2025

Diane

The furniture in my room was in very bad condition. The bathroom tub had rust around part of the tub and the stand that holds the sink was in terrible condition. Rugs also needed replacing. The lobby was nice .

Leisure Friends

10/10

Exceptional

11 Sep 2025

Kellieann

Such a great location for a great price in the city.

Leisure Self

6/10

Pleasant

07 Sep 2025

James

No hot water. Limited tv channels. Generally tired and run down. Staff on their phones.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Rebecca

Hotel met our expectations and staff was very accommodating

Leisure Family

2/10

Poor

30 Aug 2025

Jarett

Poor

The hotel, while sporting a cute and modern lobby, was a disaster. It’s not clean. The hallways were a mess and needed to be vacuumed. The mattresses— super uncomfy. The sheets and blanket and pillows- not comfortable. The gym— 1/5 treadmills worked and the water cooler was empty. Truly disappointed in our stay.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Melissa

This hotel was beautiful and the staff was great! Ask about the story on the wall

Leisure Family

10/10

Exceptional

24 Aug 2025

Leigh

Lovely hotel. Extremely friendly staff.

Leisure Family

8/10

Excellent

19 Aug 2025

Michael

Relaxing stay in Philly

The Warwick is located in the Rittenhouse Square area, making it accessible for using public transportation or walking to the various landmarks in the city or University of Pennsylvania. The hotel staff was extremely nice and helpful. The hotel itself needs some love and attention. The room we stayed in needs painting, the plumbing both toilet and tub drained slowly. The carpet in the room was very worn and imbedded with dirt. The gym is very well equipped but several pieces of equipment were out of order. There are signs in the lobby indicating that there are renovations planned for 2026. I hope they keep the ambiance but upgrade the worn parts of this fine hotel.

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Cheryl

Once glorious

The carpet was stain , dusty and soiled. The legs in the bathroom sink were severely rusted. The door leading to the bath had a thick layer of dust on the trim. The furnishings were wuite shabby and dated.

Partner

4/10

Poor

11 Aug 2025

David

This property was not good value for spend. The deluxe room had peeling paint, dilapidated furniture, broken phone, A/C that seemed to be \"feast or famine\" despite hot August evening, no exhaust fan in bathroom/shower. I could go on and on. Frankly, I found myself looking at the hotel across the street and wishing I had booked that one instead. And I'm usually generous in reviews

Leisure

6/10

Pleasant

30 Jul 2025

Sharif

Staff was rude as the day winds down. Less people and way more attitude. With their pricing you would figure everyone would be polite

Business_and_leisure Family

10/10

Exceptional

24 Jul 2025

James

Stay here all the time, this time it was me and my kids in town for a baseball game never disappoints.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Stephan

Rooms were pretty dated, shower in not great condition.
Staff super nice and helpful.

10/10

Exceptional

18 Jul 2025

Edward

We enjoyed our stay at the Warwick and its great location downtown. All hotel staff were accessible and helpful, with a special shout out to bellman Steve, who went out of his way to facilitate holding our luggage after checkout and delivering it to our car.

4/10

Poor

07 Jul 2025

STEVEN

Needs updating

This property is in need of work. The staff was great- friendly, helpful, and professional. The room was a 'suite', but was missing furniture where a desk or sofa should be. the door would not lock and the night lock was broken. The furniture that was in the room was extremely worn out and belonged in a Goodwill store.

Partner

8/10

Excellent

23 Jun 2025

Andrea

Short term pains

Staffing shortages and renovations may be impacting this hotel at this time. We were happy with our stay overall, but the wait time for service was longer than I expect. Also the room shortage caused for using rooms that were not on par with the location, but at least the rooms were clean. In our rooms, we did not have garbage cans or working lights in one of the bathrooms.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Josue

The Motel 6 of Marriotts

Horrible stay at the Warwick, which is now trying to be a Marriott. It started with a phone call to tell the hotel we would be late by possibly a day because of a cancelled flight. After about an hour and a half of trying to get in contact with them I finally got through. We arrived the next day around 2pm to be told our room wasn't ready. But we prepaid for our room, and we were a day late, so what happened to our room? The staff was baffled. Also, I found out why I had so much trouble getting a hold of them the day before, when the phone rings too much they just take the phones off the hook. Excellent customer service. So we come back to the hotel around 5pm, to find our room still wan't ready, and now there was a line of people who also had rooms that weren't ready. \"Everyone calm down,\" was all the receptionist would tell us. Now the room... lackluster. The bed was hard, the carpet was old, the bathroom was very small. No mini-bar, no complementary water, the shower had bar soap and cheap shampoo and conditioner. This hotel wants to be a Marriott, has the logo up in the lobby, but don't be fooled. The customer service alone wouldn't stand up to the service you get at a Motel 6. Stay elsewhere if you can!

Partner

6/10

Pleasant

21 Jun 2025

Wade

Great location. Rooms are outdated for the cost. Old wall AC units which are very noisy. Lots of wear and tear. Lobby is updated. Rooms are apparently in process or at least planned.

Leisure Family

2/10

Poor

21 Jun 2025

CHRISEN

Extremely disappointing experience room booked with hotels.com showed up at the hotel to check in and told that they were overbooked waited three hours for them to accommodate in another hotel unsuccessfully. Six other families were waiting were forced to look for a hotel walking the streets of Philadelphia at 1 AM in the morning.looking for a room
Hotel manager was completely dismissive of the episode and spoke to her the next day blaming it on the transition to Marriott

4/10

Poor

18 Jun 2025

Breyana

..

2/10

Poor

17 Jun 2025

Raanan

The Hotel is undergoing renovation. Rooms were furnished with old furniture. Waste baskets lacked plastic bags. PLEASE WAIT UNTIL MARRIOTT COMPLETES THE RENOVATIONS.

10/10

Exceptional

17 Jun 2025

Denise

This truly is a beautiful property in a great location. The staff at the hotel were all extremely friendly and helpful. Easy walking distance to shops, restaurants, sight seeing experiences etc., would highly recommend. This hotel will be our first choice whenever we return to Philadelphia.

Leisure Partner

6/10

Pleasant

17 Jun 2025

janet

Did not get the room I reserved. Dated, worn decor. Staff friendly but some gave incorrect information. They were understaffed.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Joan

Great stay

Partner

8/10

Excellent

02 Jun 2025

Frederick

Good Food \" Can't Be Warmed \"

Stay was nice, only one issue. There was no micro-wave in entire hotel. Not a one

Friends_and_family Family

6/10

Pleasant

02 Jun 2025

Michael

The bathtub was very dirty. That was really our only complaint. We had already in packed our bag so did not want to call for a room change at that point.

4/10

Poor

28 May 2025

Scott

Just out of date and uncomfortable. Room.was dirty. Wont stay again

Partner

4/10

Poor

25 May 2025

Eileen

To start, the front desk staff was always friendly and professional. However, from there things got progressively worse. Firstly, checking in took 45 minutes and I was fourth in line. By the time I got my room key , the check in line was all the way to the front entrance/ revolving door. Next I was told housekeeping was every other day. The day for the first room cleaning didn’t take place until 5:45 pm and there was no bar soap or shampoo left for our use. Two days later, the cleaning staff didn’t come at all spite of me calling the front desk to remind them AND going down to the front desk to remind them to make sure we were on the list— I saw the staff person write my room number down. The bathroom had urine stains on the floor around the toilet as well as peeling paint on the ceiling and rusty sink legs.Overall, not a pleasant stay.

Business_and_leisure Family

4/10

Poor

21 May 2025

Victoria

The first room given to us already had an occupant and we went into the room and saw other peoples luggage, etc.. The second and third room smelled moldy and were dirty. We left and went to another hotel nearby. The staff was understanding, agreed that the rooms smelled, and were embarrassed.

6/10

Pleasant

20 May 2025

Loretta

Staff is outstanding. Room smelled like too much carpet cleaner. The carpet smells very chemical. Room 529. Left windows open the entire stay and a/c on. Smell would wake me up and irritated my lungs. Alternate room offered smelled of bleach! Security guard smelled it before me. Bleach is a known carcinogen, but it is cheap. There are non toxic cleaners available to you that better hotels use so that your room is odor free. It’s unconscionable that you would have your staff using toxic carcinogenic products. I’m tired of hotels that smell bad. I shouldn’t have to pay $500+ per night to get a fresh smelling hotel room. Covid is not a pandemic anymore. You don’t need to be washing everything down with bleach and other stinky chemicals. The restaurant and bar were a great buy with good food. Again, your staff is well trained and just terrific. Keep it that way.

Friends_and_family Family

6/10

Pleasant

20 May 2025

Peggy

The staff including the valet were awesome. The rooms are dated and there was a struggle to get hot water for showers. The front desk staff were very accommodating! It’s ok, location great.

Leisure Partner

4/10

Poor

20 May 2025

Scott

Nice location but bad service.

Toilet was running for all 3 days - told the front desk 4 times. Always sorry, but never fixed.

Friend's room was not cleaned despite asking.
Room had no soap. Called twice, finally went to CVS.
Noisy in courtyard

Leisure Friends

8/10

Excellent

20 May 2025

Edward

Nothing else really

Business_and_leisure

4/10

Poor

19 May 2025

Maria

Old & rundiwn. A/c noisy

Business_and_leisure Family

4/10

Poor

18 May 2025

Arthur

The rooms are very tired. In disrepair. Furniture beat up. Attention to detail is not good.

Leisure Family

6/10

Pleasant

18 May 2025

Kevyn

The Warwick has a wonderful location but that is the extent of it. The rooms are EXTREMELY dated, with broken switch’s, shower fixtures, inoperable AC… it took 12 hours to get the toilet working! (can’t make that up). All in all, other than proximity to Rittenhouse Sqyare, don’t expect much

Leisure Self

4/10

Poor

17 May 2025

Valerie

The staff were great but given it is a Marriott, my expectations were not met. The room was outdated, not freshly painted - stains, rust, old clearly worn furniture, multiple lights not functioning (bathroom and bedroom), caked dirt/dust on the power strip behind the bed, spider on the bed, etc. I did appreciate the valet parking and on site restaurants.

Business Self

10/10

Exceptional

16 May 2025

Bryan

In the middle of the city with many stores to walk to and a great atmosphere

Leisure Partner

6/10

Pleasant

11 May 2025

Verified traveler

The rooms are very dated and old. It was the kind of dirty that doesn’t get cleaned. Also the bed was very bad. Do not stay here

Friends_and_family Family

8/10

Excellent

10 May 2025

Jennifer

Great location in a quiet area. The building is showing its age in bathrooms and with noisy air conditioning.

Leisure Partner

4/10

Poor

09 May 2025

Roberta

disappointing

Very disappointed in hotel. No amenities - no room service, no fresh towels, no j coffee, no coffee in lobby, no area map or sites of interest listed, no tv guide, parking $50 per night, casual dining closed at 9 pm.

Friends_and_family Family

10/10

Exceptional

08 May 2025

Richard

Good

Leisure Partner

8/10

Excellent

07 May 2025

BELLUR

Nice convenient hotel in center of the city

Leisure Family

6/10

Pleasant

06 May 2025

Renee

There was no water available in the lobby at any time (needed to be refilled). Coffee was also empty in the morning. Quite pricey for what you got.

4/10

Poor

27 Apr 2025

Verified traveler

Elevator fail

Partner

10/10

Exceptional

24 Apr 2025

Penelope

Easily walkable with a lot of retail and services.

8/10

Excellent

23 Apr 2025

chanellya

there was this exceptional workers by the name of David and Clarence. The two men made sure we were comfortable providing fresh linen when asked and Clarence waited outside for our transportation so we didnt have to drag our bags outside

2/10

Poor

22 Apr 2025

PATRICK

lacking, lacking, lacking
we stayed 2 nights and there was only hot water for 1 shower. we each had a towel but only 1 washcloth to share, ice machine did not work, phone service only available w phone near elevator, hotel phone not working will never stay there again...am planning to contact Marriott

Leisure Family

2/10

Poor

20 Apr 2025

Behnam

Disappointing Experience at Your Hotel

I am writing to express my deep disappointment following my recent stay at your hotel. Given your reputation for high standards, I had expected a much more pleasant and professional experience. Unfortunately, this was far from the case. What made this more frustrating was the lack of resolution or care during my stay. I had chosen your establishment with confidence, expecting the quality and service you promote, but what I received was simply unacceptable.

I hope you will take this feedback seriously and address the gaps in service and hospitality. Guests choose your hotel expecting excellence—not to feel overlooked or dissatisfied.

Partner

4/10

Poor

20 Apr 2025

BROOKE

The lobby is pretty but once you go upstairs the rooms are dirty/dusty. The bathrooms are in need of updating. There wasn’t a single ice machine in the hotel working and the garbage in those rooms was overflowing out of the receptacles.

Leisure Family

10/10

Exceptional

19 Apr 2025

John

We had a great stay. Easy walking to the historic sites.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Amy

Great location, nice lobby, great bar and decent guest rooms.

2/10

Poor

18 Apr 2025

Elena

Customer service was terrible. We had 5 people in our party and we requested sheets for the pullout sofa bed, 45 mins went by and they did not bring us the sheets. My husband went down to front desk and asked for the sheets, they said they were on their way. We waiting and again nothing was brought to our room. Also, waiting for our car from the valet took a very long time, approx 30 mins. Customer service was unacceptable. Will never stay at the Warwick again. Do not recommend.

Leisure Family

6/10

Pleasant

16 Apr 2025

Linette

Didn't like that the fee was advertised as $75.00 but was actually $150.00 when checked in. Otherwise good overall.

Leisure

6/10

Pleasant

16 Apr 2025

Lennart

The hotel was in Center City so getting around was easy. Unfortunately the amenities in the hotel were lacking. The phone did not work (Reception claimed the phones were being upgraded), not all channels were available with some choppy and others getting an \"Unavailable\" message and while we were given a wifi password, it did not work. When I asked at reception, I was again told the problem was that the wifi was being upgraded and to use the unsecure network.

Leisure Family_with_children

4/10

Poor

15 Apr 2025

Rhonda

Upgrade rooms needed

The hotel needs a major renovation. The drawers when opening came off, the bathroom was very dated and the trash can rusted. The desk chair was so worn out it was horrible. The outlets barely held your charger. The ice machine right next to us was broken with pealing paint and a bucket holding it up. For the money we spent I expected a lot more.

Friends_and_family Family

4/10

Poor

15 Apr 2025

Ashley

Pictures online very deceiving. Run down. Payed extra for a grand room and its a regular small size hitel room. Phones didnt work, water temperature was either cold or melt your skin hot, never cleaned our room or provided towels. Will never stay here again.

Leisure Family

8/10

Excellent

10 Apr 2025

Shawn

Great location, nice and friendly staff, easy valet parking. But the hotel needs an update! The furnishings in the room are worn, outdated, and threadbare.

Leisure Friends

6/10

Pleasant

07 Apr 2025

Adam

When I first checked in, my room had not been serviced. While I was frustrated, they did end up getting me a new room that was a bit larger.

10/10

Exceptional

06 Apr 2025

Sarah

The location was perfect, and everything was so comfortable. We really enjoyed our stay!

6/10

Pleasant

06 Apr 2025

Robert

Old worn inadequate bellman and maid service excellent valet ok elevators quiet and good location

Partner

8/10

Excellent

06 Apr 2025

Alexis

Great location. Room was big.

Leisure Family

8/10

Excellent

04 Apr 2025

Verified traveler

thumbs up

Great Stay - I stay there a lot and will return

Self

10/10

Exceptional

03 Apr 2025

Solomon

Good

Leisure

10/10

Exceptional

01 Apr 2025

Kim

The front desk check in woman was very nice! Knew the history of the art work and was so accommodating.

Partner

6/10

Pleasant

31 Mar 2025

Dwarne

Escape Room 'Warwick'

Hotel is misleading ! Looks great feom the outside and the lobby area, but the rooms are very old and carpet in rooms are dirty! You would think the receptionist would know the condition of ALL rooms, i drove up feom Washington DC to be checked in late into a HORRIBLE ROOM! I WILL NEVER PATRONIZE THIS HOTEL AGAIN, and please consider many of the other area hotels in the immeadiate area. Bathroom shower looked like something out of a 'Prison Movie', rust and wallpaper was coming off the wall. I was pissed and immeadiately asked to change rooms. The room switch was easy no questions were asked which was yet another red flag--this must happen frequently at this peoperty! The room i was switched to was a bit better, but not by much! Toyally disappointed, was counting on a great stay away from home! NEVER EVER AGAIN WILL I EVER DO THIS CHAIN AGAIN! The only 'silver - lining' relayed to the trip was Dave the doorman! Other staff members were ATROCIOUS. A seasoned hotel needs a seasoned staff! Sub-par everything at this price point ! I checked in on Friday March 29th 2025

Friends_and_family Friends

2/10

Poor

31 Mar 2025

Rache

This place was horrible. There was a roach in the room. I paid for a city view and was advised there is no such thing. There is also no management on site on the weekend.

Partner

10/10

Exceptional

30 Mar 2025

Rouseling

The lobby is so cute , staff was nice and sweet . The rooms very comfortable and clean

Leisure Friends

4/10

Poor

30 Mar 2025

MAYA

Disappointing

I have stayed at this hotel and liked it enough to come back. This time our air conditioning was broken and they couldnt fix it. They moved us to a king size bed room but it was me and my friend, so sharing a bed was not ideal. Additionally, there was no hand towels in the room or any extras such as a shower cap. There was not even an apology about having to switch our rooms or any kind of compensation offered. I would have been happy with a free water. This change of rooms ended up taking a while and just sort of put a damper on our night.

Friends_and_family Friends

4/10

Poor

30 Mar 2025

Dianne

Slovenly housekeeping and maintenance is very uninviting. There was no ice. Reception behaves as though your arrival is interrupting their internet surfing. No eye-contact, no welcome emanates from reception. Valets do not take your luggage from you car or see you to your room. No directions are given for finding your room. My room had no security. Lock on door was broken. Toilet ran continuously and had a non-functioning flush-handle. This hotel is a disgrace to the name Warwick.

Business_and_leisure

10/10

Exceptional

30 Mar 2025

Karen

Beautiful hotel! The staff was very friendly. Close proximity to a lot of options for shopping and dining.

Leisure

6/10

Pleasant

30 Mar 2025

Adam

Hotel was fine but for a 4 pm check in the room wasn't ready and front desk was a bit rude as they were overwhelmed

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

Bevin

Okay but not amazing

Furniture was old. Rooms were clean but clearly old. Do not be fooled by ADA rooms - it’s only grab bars in bathroom so no wheelchair accessible shower.

Friends_and_family Family