Name: Hilton Garden Inn Philadelphia Center City
Address: 1100 Arch Street, Philadelphia, 19107, US

10/10

Exceptional

03 Aug 2026

ASHLEY

The cafe and grill was good and, the bartender John, was nice.

10/10

Exceptional

03 Aug 2026

Leslie

Location is great! Close to the market, the train, and a short walk to Old Town and Chinatown. Property was very clean, front desk staff helpful.

10/10

Exceptional

02 Aug 2026

Derek

Perfectly location for walking g the city

10/10

Exceptional

01 Aug 2026

Rayne Adrianne

Smooth check in, friendly team, convenient location, self-checkout store, on-site restaurant

10/10

Exceptional

30 Jul 2026

Kimberly

Beautiful hotel! Junior suite was nice with a corner room & cool view! Great location in China Town & easily walkable to lots of cool stuff in the city!

6/10

Pleasant

30 Jul 2026

Carrie

We loved the location, and it worked well for a quick overnight stay.

Friends

10/10

Exceptional

30 Jul 2026

Lisa

I have family that lives in Philadelphia and we stay here often. I’ve stayed at several different hotels, but this is my favorite due to location, affordability and outstanding service.

8/10

Excellent

30 Jul 2026

Nia

The hotel says cleaning will happen every other day, but that was not the case in our room. Otherwise, it was a clean, well-located hotel.

8/10

Excellent

29 Jul 2026

RoShawnda

Amazing location! It’s near everything and the staff were very friendly and helpful!

10/10

Exceptional

29 Jul 2026

Jasmine

.

8/10

Excellent

29 Jul 2026

Danielle

Room was terrific, front desk went above and beyond. Diner was less than desirable. Waitress was great

10/10

Exceptional

29 Jul 2026

Rebecca

Everything was wonderful. Only comment I have is the breakfast was kind of blah.

8/10

Excellent

29 Jul 2026

Curtis Alan

Because the hotel only does housekeeping every other day I kept running out of coffee pods for the Kuerig and had to get them from front desk. Also had to go to the restuarant to get sweetner and creamers.
Black out curtains also still let light in around the edges, pretty irritating.
But the hotel was nice, clean, and the staff helpful. Location is great.
Wish the parking could be cheaper for hotel guests.

4/10

Poor

28 Jul 2026

Salvador

It's very disappointing when a well-recognized brand like Hilton falls behind its reputation. We booked a four-day stay for a family trip, and during our entire stay, our room was never cleaned. We called the front desk on the second night, and they simply told us they didn't know why housekeeping had fallen behind schedule. We even had to go get clean towels ourselves.

We expect this kind of experience when staying at a low-budget hotel, but not when spending a considerable amount of money and expecting at least the basic level of service a hotel should provide to its guests.

One more thing—although this is not the hotel's fault—the location is extremely noisy at night. There are constant sirens from emergency vehicles, and cars frequently rumble through the downtown streets, making it difficult to get a good night's sleep.

10/10

Exceptional

28 Jul 2026

Stanley

All good!

10/10

Exceptional

28 Jul 2026

Sabrina

Clean and quiet. Convenient to the market.

10/10

Exceptional

28 Jul 2026

John

If your not familiar with the are . When you approach look for the breezeway that were you park to enter . Staff is super helpful. I quote it's like a breath of fresh air when talking to staff my and I say that because in most circumstances you want to ignore or be on guard , but here it was a pleasure most surprising

10/10

Exceptional

28 Jul 2026

Emily

Parking available for a fee, location convenient, able to walk to popular sites. Website said it had a pool but it does not

4/10

Poor

27 Jul 2026

Lauren

The hotel is appealing due to price and centrality of location. The market is a block away and was definitely the highlight of our trip. Honestly, the hotel is extremely rundown. The rooms are in desperate need of renovations - the bedding was rough like sandpaper. The hallway when we exited our elevator had a strong urine odor. I did not feel safe in the lobby or entry way with my children. The parking situation is horrible and the hotel does not provide valet service. I would never stay here again.

8/10

Excellent

27 Jul 2026

Tiffany

Great location and supportive staff. The hotel was overall clean

10/10

Exceptional

26 Jul 2026

Tasha

Good area

6/10

Pleasant

26 Jul 2026

Jenna

The front desk staff were rude and unhelpful had a much better experience at the Marriott down the road. Parking garage situation was confusing.

6/10

Pleasant

26 Jul 2026

Jamal

The front doors, the lobby, and the elevators all need a remodel and to.be cleaned. However the upper floors where the rooms are were okay. The room was also clean and the bed was comfortable. The front desk wasn't great. I had an upset stomach and need a late check out, they would not grant it. Not sure if I'll be back.

2/10

Poor

26 Jul 2026

Montez

No parking no bell staff

10/10

Exceptional

26 Jul 2026

Vernon

We love Philly but with what the current administration is doing with our history in this city I won’t be going back to visit any American monuments until we get someone better in place to undo all the wrong he has done to our history

6/10

Pleasant

25 Jul 2026

Bathia

Good location. The bedding was worn and abrasive. The pillows were overly soft. The cabinet stirring the refrigerator was awkward to use. $3 for a bottle of water did not speak to hospitality. While we did not have breakfast this time. We experienced the buffet breakfast last year and had no desire to repeat the food experience. The bathroom was a good size and had a nice esthetic. The room should have had two chairs. Overall the 2 nights were acceptable but not outstanding.

8/10

Excellent

25 Jul 2026

Yolanda

This was a good stay.

8/10

Excellent

25 Jul 2026

Natalie

The hotel is clean, room was spacious. The bed wasn’t the greatest.. biggest issue is that it’s so loud from outside noise.

There are several parking options close. I parked 24 hours for $42.

8/10

Excellent

25 Jul 2026

Emily

This hotel is right in the mix and close to Reading Terminal Market. Safe surroundings and easy to navigate to.

8/10

Excellent

24 Jul 2026

Michael

Close to

10/10

Exceptional

24 Jul 2026

Mark

Great spot for our concert & location

4/10

Poor

24 Jul 2026

Lori

We booked this hotel because it advertised game consoles in the rooms and an indoor hotel pool - it had neither. We chose this hotel specifically for this reason because we were traveling with our 10 year old son. False advertising. Also, the hotel appeared unkempt in the lobby and elevators. The room seemed clean but it was in need of some updating. We liked the location being next door to the Reading Market. Overall we were disappointed with our stay.

10/10

Exceptional

24 Jul 2026

Matthew Jude

Great location, friendly staff who made the stay pleasant. A few suggestions would be for the rooms to be equipped with a hairdryer and to provide complimentary breakfast.

10/10

Exceptional

24 Jul 2026

Joseph

Spacious

10/10

Exceptional

23 Jul 2026

Ivette

Very convenient to Reading Terminal and Center City

10/10

Exceptional

23 Jul 2026

John

Excellent hotel with great location, great amenities and great staff

10/10

Exceptional

23 Jul 2026

Meredith

Great location comfortable beds !

10/10

Exceptional

23 Jul 2026

Denise

We have been staying here once a month for the past several months while traveling for medical care at Wills Eye Hospital. The front desk staff have remembered us and been so kind and helpful especially around checking in early or getting a late check out to work around our medical appointments. To have one less thing to worry about during an already stressful time has been wonderful.

10/10

Exceptional

22 Jul 2026

Brayden

.

6/10

Pleasant

22 Jul 2026

Melanie

Please be aware that there are a lot of homeless people right outside this hotel entrance. Some of them very clearly on drugs. I would not have picked this location to stay with my young daughter had I known this.

4/10

Poor

22 Jul 2026

David

My last ever stay at a Hilton Garden Inn.

8/10

Excellent

21 Jul 2026

Kendria

Perfect Scottsdale location. Fashion Mall is within walking distance or a quick Uber ride. There are bars within walking distance as well. The restaurant on site was busy the entire weekend. We ate in the city. Staff were friendly and helpful. The room was clean, quaint, and the bed comfortable. The walls are a bit thin. Had to call security to take care of some noisy neighbors, the issue was addressed immediately. Would stay here again.

Partner

10/10

Exceptional

21 Jul 2026

Lacresha

Hotel was clean and in a walkable location. Would stay here again.

Friends_and_family Family

4/10

Poor

20 Jul 2026

Lea

Room was not cleaned properly.
Breakfast & Kitchen staff were amazing and attentive. We could not get clean towels we had to wash the ones we got which were not enough. Trash was never picked up from the room. I honestly feel like the hotel will be better with communication and equality to all guests.

Family_with_children

6/10

Pleasant

20 Jul 2026

MARGO

It was okay .

8/10

Excellent

20 Jul 2026

Francis

Clean room

Family_with_children

10/10

Exceptional

19 Jul 2026

Johnathan

I would come back again!

Friends

8/10

Excellent

19 Jul 2026

Karen

It might’ve been because there was a soccer game
But the hotel did not offer for breakfast
The stay was fine close to Jefferson University Hospital, and walking distance to mall shopping food

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Susan

L

Family

8/10

Excellent

19 Jul 2026

Courtney

I like that its close to mant places to eat. The gallery is a 2 min walk so is the reading terminal. Very great place to stay if you don't want to do a lot of traveling

Partner

10/10

Exceptional

19 Jul 2026

Anthony

The hotel is in the middle of the city with walking distance to a lot of restaurants and bars. The bar on the 10th floor has reasonable prices and the bar tender John makes the best cocktails.

Business

6/10

Pleasant

19 Jul 2026

Latanya

So when booking it didn’t include that there wasn’t hotel parking so had to pay everyday we left out the hotel $35-$40 . When we first arrived hotel room was clean my daughter went to take a shower and we found out that the sink / shower was blocked up. We contacted front desk and they said would be taken care of next day, we left out the following morning and returned till wasn’t fixed. We called at 5pm and maintenance came and told us wasn’t communicated I’m about our blockage, he fixed right away. The good was we were surrounded with plenty of foods spots within walking distance as well as the movie theater and Chinese Lantern Festival ( gorgeous). So our stay wasn’t all that bad just wished more communicated on something.

Family_with_children

8/10

Excellent

19 Jul 2026

Carol

Great location.

Partner

10/10

Exceptional

19 Jul 2026

Manuel

Very responsive staff. Had a problem with the AC and the night staff were quick to move us to another room on the same floor. Staff are very helpful in general. The hotel is also minutes away from all the points of interest. The reading terminal market is basically next door where we always go and eat before we start our day. Chinatown is a block away - where you have a variety of choices if your craving for some asian foods.

Partner

8/10

Excellent

18 Jul 2026

Khursheed

Extremely helpful staff, especially Nuri. Also, the housekeeping lady was extremely proactive in replacing the broken coffee machine

Partner

10/10

Exceptional

18 Jul 2026

Gregory

Very clean room, great shower water pressure, walking distance to bars and food, comfortable beds. I had a very positive experience!

Self

10/10

Exceptional

15 Jul 2026

Denis

The staff was super nice. We were in town for a world cup game. Walking distance to a lot of restaurants and attractions. Rooms are pretty standard but they're nice and clean. Beds were comfortable.

Friends

8/10

Excellent

15 Jul 2026

Lolita

Location is good. Accessible to a lot of areas.

Family

2/10

Poor

15 Jul 2026

Angela

I travel frequently for work and rarely leave negative hotel reviews, but my stay at the Hilton Garden Inn Philadelphia during MLB All-Star Weekend was extremely disappointing.

I booked two rooms for my team at premium rates and requested daily housekeeping at check-in. After arriving on a red-eye flight, housekeeping entered my room without knocking while I was asleep, then talked loudly in the hallway, making it impossible to rest before a 15-hour workday.

When I returned that evening, neither room had been cleaned. I called the front desk three times with no answer. When I finally reached Nori, she was dismissive and promised towels would be delivered, but they never arrived. My friend had to go downstairs to get them herself.

The hotel was clearly understaffed despite charging premium event pricing. Common areas and public restrooms were dirty, communication was poor, and both of my rooms experienced the same housekeeping failures.

I expected basic hospitality: privacy, a clean room, clean towels, responsive staff, and professional service. Instead, I received broken promises and poor customer service that fell well below Hilton standards.

Given the premium rates we paid and the multiple service failures, I believe a meaningful refund or other compensation is appropriate.

Business

10/10

Exceptional

14 Jul 2026

Brian

Friendly and helpful staff, great location next to the SEPTA station and Reading Terminal Market, clean hotel and nice top floor restaurant.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Sara

Good: Location is great. Next door to Reading Terminal Market & Convention Center. Walkable to lots of landmarks and restaurants.

Needs Improvement: We checked in Friday at noon and Sunday at 4 PM we had to call down to have housekeeping come to our room as it had not been serviced all weekend. There were no signs on our door to indicate we did not want service. Toilet was not working so we called to front to see if maintenance could come fix it. The front desk said there’s one person- they will get there when they get there and then hung up on us. We left for a few hours (roughly 5) came back and toilet was still broken. Had to call back down and see if they would fix it as we couldn’t flush the toilet. Second person we talked to was helpful.

Overall- it was meh. Not the worst. Not the best.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Alex

Great stay at the Hilton Garden Inn. The location was perfect - right next to Reading Terminal Market and Chinatown, walkable to Independence NP and surrounding sites. Our room was spacious and clean. Would stay again.

Partner

10/10

Exceptional

13 Jul 2026

Karen

SUper location, great staff in all areas..very central location and great prices

10/10

Exceptional

13 Jul 2026

Jeff

Great location. Nice room. No view in room, but the 10th floor restaurant/bar has a nice view. Very nice staff.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Vickie

The proximity to center city was great...half a block walk to Reading Terminal Market. Approximately a block from Chinatown. 15 minute walk to the Liberty Bell and Independence Hall. Plus a connected parking garage.

Family

8/10

Excellent

12 Jul 2026

Nolan

This hotel is well located in the heart of Downtown and walking distance to everything. For the location and price I would stay here again. It doesn't have any onsite parking but the public garage is right next to the hotel.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Mark

P

6/10

Pleasant

11 Jul 2026

Milos

Hotel is very close to Jefferson subway station and Reading Terminal market and Chinatown. There is plenty options around for breakfast or lunch in the vicinity but after the market closes it is a bit limited. Hotel was okay but somewhat underwhelming. Proximity of subway station makes unfortunately the area being magnet to homeless people. Hotel Staff was not very helpful when asked about events in the city but they handled other issues related to our stay professionally. We were not satisfied with cleanness of our first room and they have switched our room promptly. Dinner at the hotel restaurant was also okay although the menu was a bit limited. Considering the price we paid, the experience was underwhelming. Note that hotel does not have swimming pool which is being advertised on Expedia.

Family_with_children

10/10

Exceptional

11 Jul 2026

Dong

Clean rooom

Family_with_children

6/10

Pleasant

11 Jul 2026

Jenna

Staff was nice, hotel was clean and a great location to everything. The one thing that was frustrating was no soap, and almost empty shampoos. Not a deal breaker, but when they are only refillable by housekeeping staff, and there’s barely any shampoo or hand soap, and no shower soap or conditioner…

Family_with_children

10/10

Exceptional

11 Jul 2026

Evangeline

The hotel was right next to china town and the reading terminal. Lots of places to eat near by. And the hop on hop off tour bus location was not far from the hotel.

Family_with_children

10/10

Exceptional

10 Jul 2026

Mark

We really like the size and cleanliness of the room. Location to everything was great!

Friends_and_family Family

4/10

Poor

10 Jul 2026

Melanie

The mattresses in the room were awful! There were 3 of us and we all had the same opinion on the mattresses. Nothing really exciting about the the hotel.

Family

2/10

Poor

10 Jul 2026

Simone

They did not clean the room for the three days I was there. They claimed it was due to staffing issues and scheduling. I asked for a refund for my stay and they said they could not because it was booked through Expedia. I will not be booking hotels through Expedia again.

Family_with_children

10/10

Exceptional

10 Jul 2026

mark

Great location

Partner

10/10

Exceptional

08 Jul 2026

Juan

Great location!!! Clean and very friendly staff.

The bed was to hard , I end it up sleeping in the pull out couch .

Friends_and_family Family

8/10

Excellent

08 Jul 2026

harold p

TVs could work!

4/10

Poor

08 Jul 2026

Lenny

Someone came up knocking my door at 4 am to bring a hair dryer when I didn't request one and there was one already in the room I find this unusual

Family_with_children

10/10

Exceptional

08 Jul 2026

Adam

Great experience.

Family_with_children

8/10

Excellent

08 Jul 2026

Mindy

Parking garage was gross and separate from the hotel, which was annoying in itself. Not secure feeling. Not a safe feeling place to drop someone off to check in. Not very clean. Especially the pull out couch, although the mattress seemed ok, I didn’t want my son touching the actual couch part. There was no cart to take luggage downstairs. The area is well traveled, but there are shady characters, homeless, and urine smells. The first services lady was a delight though!

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Gian

Location is great for first time local tourists, room was relatively clean with some minor stain on the carpet.

Crabtree and Evelyn branded toiletries smelled amazing and got us looking for the brand now.

Our check in was smooth and front desk clerk was friendly. Check out with requesting a luggage hold was a bit of a salty ending but we figured it out.

Reading terminal market is amazing for anyone that hasn't experienced a food hall. The recommended places are worth the experience (Beiler donuts, Miller twist, Bassett's ice cream) and you have one of the bigger stops from the airport.

Lobby entrance is off 11th so you do have to walk through a questionable avenue if you aren't able to cut through the market.

Partner

6/10

Pleasant

07 Jul 2026

Zhong

I was disappointed with my stay. My room wasn’t cleaned for two consecutive days, and when I asked about it, the front desk told me it was because it was Sunday. I’ve stayed at many hotels and have never heard of housekeeping simply not operating on Sundays.

The front desk staff also seemed unprofessional. At check-in, I was told to go to the 10th floor, but my room was actually on the 8th floor, which caused unnecessary confusion.

To make matters worse, the first-floor restroom was out of service. Overall, the experience fell well below what I expected and unfortunately made the hotel feel poorly managed.

Self

10/10

Exceptional

07 Jul 2026

Jeff

Clean room great location will stay again

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Debra

Hotel is centrally located in Philly so as to easily access the many activities. Staff was friendly and very accommodating

Partner

10/10

Exceptional

07 Jul 2026

Leandro

great location if you want to experience center city area. hotel rooms could use better lighting but otherwise a good place.

Family

6/10

Pleasant

06 Jul 2026

Jenny

It’s a no for me. Very unclean and there’s no parking and the garage next to it is overpriced

Friends

10/10

Exceptional

06 Jul 2026

Elizabeth

Terrific location. Very clean room and hotel. Other than the couch in the lobby has seen better days. There were homeless on the streets outside, but that was everywhere. And they do lock the doors at 10 and you have to use your roomkey to enter and to use the elevator. I felt safe. You do pay for parking as well as breakfast. But there are other parking options nearby as well and the Reading Market is right next door and has tons of food options. I would stay here again for sure

Family_with_children

8/10

Excellent

06 Jul 2026

Christie

This hotel is in a good location to easily walk to Independence Hall and the historic downtown. The restaurant on top has great views. The staff is not as friendly as they could be. Parking is easy. The elevators need some love. However, the beds were comfortable and roomy. I enjoyed my stay and would stay here again.

Friends

10/10

Exceptional

05 Jul 2026

jean

Well positioned…right next Reading Market

Friends_and_family Family

2/10

Poor

05 Jul 2026

Brian

There is No Pool - false advertising on expedia !!!: Request for Partial Refund – Missing Advertised Pool (Reservation # [add your confirmation number])
Dear Hilton Garden Inn Philadelphia Center City Management,
My name is xxx and I stayed at your hotel with my son. and wife from [check-in date] to [check-out date] in room [your room number, if known].
We specifically chose your hotel because multiple online listings and descriptions advertised an indoor pool. My son and I packed swimwear specifically for this amenity. On the day we arrived, we went straight to the fitness center to check out the pool. The cleaners in the gym informed us that there is no pool. We then spoke with staff at the front desk, who confirmed there is no pool available.
This was disappointing, as the pool was a key reason for our booking. We were not informed of this prior to arrival.
In light of this misrepresentation, I am respectfully requesting a partial refund of [suggest an amount, e.g., 20-25% of the total stay, or $X] as compensation for the missing advertised amenity. We greatly enjoyed other aspects of our stay, but this was a significant letdown, especially for a father-son trip.
I have attached screenshots of the hotel listings that showed a pool for your reference. I would appreciate it if we could resolve this quickly and fairly before checkout or shortly thereafter.
Thank you for your understanding and assistance. I look forward to your prompt response.

Family_with_children

10/10

Exceptional

05 Jul 2026

Maribeth

Very nice, safe and clean.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Marla

We thought breakfast was included but it wasn't so we went elsewhere.

The ac was good but very loud.

Partner

10/10

Exceptional

03 Jul 2026

Elizabeth

Great location for my conference. Clean. Comfy. Nice staff. Quick breakfast buffet when you are running behind. Parking right next door.

Self

8/10

Excellent

30 Jun 2026

Robert L

Staff was great. The fitness center was very limited.

Business

6/10

Pleasant

30 Jun 2026

Anishkumar

I’m

8/10

Excellent

29 Jun 2026

Jennifer

Great pillows. Clean rooms. Nothing too loud in the halls. Relaxing stay.

Partner

2/10

Poor

29 Jun 2026

Elenilson

**Hilton Refused Any Reasonable Assistance and Kept $929.62 for a Stay I Could Not Use**

I am extremely disappointed with Hilton Garden Inn Philadelphia Center City and how my cancellation request was handled during an emergency. The cancellation language I was provided stated: “We understand that sometimes plans fall through. We do not charge a cancel or change fee. When the property charges such fees in accordance with its own policies, the cost will be passed on to you.” Despite this language, Hilton Garden Inn Philadelphia Center City denied my request and kept $929.62 for a stay I was unable to use due to circumstances outside of my control.

What makes this worse is that no one from Hilton reached out to offer any reasonable alternative. I was not offered the option to use the three nights at a later date, receive a credit, modify the reservation, or work toward any practical solution. Hilton simply denied the refund and offered nothing else. I understand that hotels have policies, but policies should be applied fairly and with basic customer consideration, especially during an emergency. In this case, I lost $929.62 and received no service in return. The response felt rigid, dismissive, and completely unwilling to consider the circumstances.

This experience seriously damaged my trust int he Hilton brand. I expected better from a major Billion dollar hotel brand than a summary denial, no flexibility, and no meaningful attempt to help a customer during an emergency.

8/10

Excellent

29 Jun 2026

Inesa

Nice, clean hotel, friendly staff. Everything in the hotel was nice.
I would like hotels including this one to note the occupancy booked, we are always short towels and linens for the extra bed/pull outs, instead of calling and going to the lobby to pick them up myself.

10/10

Exceptional

29 Jun 2026

Sherri

The room was very clean and tidy. I especially loved how the tv displayed my name saying welcome. That was so cute and the highlight for me. The bed was comfortable and I slept well.

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Allison

Busy but pretty convenient area, very easy to get to from the train station. Room was clean and comfortable.

Partner