Name: Element Philadelphia
Address: 1441 Chestnut Street, Philadelphia, 19102, US

6/10

Pleasant

01 Aug 2026

Nicole

The couch in my room has not been vacuumed, there was someone else’s hair all over it. And for being on the 18th floor, it was incredibly loud outside we might as well have had the windows open. Loud cars, music, motorcycles, sirens…it didn’t quiet down until after 2:00 am. We didn’t sleep well at all.

10/10

Exceptional

30 Jul 2026

Shannon

Amazing Stay in the heart of the city

10/10

Exceptional

29 Jul 2026

Rebecca

The room was clean and comfortable. Breakfast was nice and had lots of options.

6/10

Pleasant

28 Jul 2026

Louise Marie Arce

Lost a few items from our room. Check in manager tried to help us and we are still in the process of knowing. They said they will come up with a solution. Housekeeping comes every other day, be mindful of this. Otherwise, the hotel is centrally located and good.

10/10

Exceptional

28 Jul 2026

nancy

All around location of hotel and extra nice people

10/10

Exceptional

27 Jul 2026

Sarah

Nice room. Liked the kitchenette . Staff was helpful. Has free breakfast, I didn't really like it, but other guests seemed to. Location was ideal for what we had planned. The water pressure was very strong so that caused a few messes, but nothing that wasn't easily cleaned up. Overall a great stay and would stay again.

10/10

Exceptional

26 Jul 2026

Chris

We stayed for a week. This hotel is excellent!

10/10

Exceptional

24 Jul 2026

Max

The room was fantastic!! I honestly have zero complaints!! But if I had to be really picky and had to think of something I would say the windows were alittle dirty on the outside but other then that it looked good!!

Partner

10/10

Exceptional

24 Jul 2026

YU-HSIANG

這是我在費城住過最滿意的旅館，新穎乾淨，設施齊全，健身房和洗衣間都好極了，大廳寬敞舒服，櫃臺人員友善，房間很大，看費城夜景特別漂亮，一定會再來

4/10

Poor

24 Jul 2026

Amanda

Staff was amazing but the garbage cans were full of someone else’s trash in the room we booked, breakfast was okay and the valet was absolutely useless, they charged us 70 dollars for someone to do nothing but stand there and smoke while you’re waiting for your car. If you stay there, park yourself.

8/10

Excellent

24 Jul 2026

LEONARD A

Our room was not clean for our entire stay, our room smelled like dog and we asked for it to be cleaned and we were informed that we were not on the list yet, we never got on the list because you need to remove a magnet from your front door in order for them to come and clean your room. We thought the magnet was just part of the ad advertisement. so our room never got cleaned the entire time we were there, although one of the housekeeping employees did come to spray a solution to mask the dog smell.

6/10

Pleasant

24 Jul 2026

Ronald

For the most part, my stay was ok. Room was ok. Access downtown was fairly easy. The Phillies games were easily accessed as well.
My only negative would be no restaurants or bar on the property.

6/10

Pleasant

23 Jul 2026

Sabina

The staff was great and we enjoyed the complimentary breakfast. The rooms were nice but pets are allowed so they didn’t smell clean.

10/10

Exceptional

23 Jul 2026

Kristi

Lovely, everyone was polite, the breakfast was amazing, the location is great, and the whole place had a great vibe and smelled lovely.

10/10

Exceptional

22 Jul 2026

Kaiyanna

My room was very nice and cozy! I love how the hotel is close to everything downtown. The staff was very nice and I will definitely book again!

10/10

Exceptional

22 Jul 2026

William

We had a great experience staying at this hotel. The room was spacious, clean, and quiet. The location was excellent, and the breakfast was very good. Overall, it was a comfortable and enjoyable stay.

8/10

Excellent

21 Jul 2026

Marina

The property itself was generally clean, but our room had a strong unpleasant odor, similar to a sewer smell, which we believe was coming from the kitchen sink drain. This was by far the worst part of our stay. After a long day of sightseeing, it was very unpleasant to return to the room and be greeted by that smell. We hope the hotel addresses this issue, as it really affected our overall experience.

On the positive side, the breakfast was very good, and the location is excellent. While there were quite a few homeless people in the area and the surrounding streets were not the cleanest, I understand that is not the hotel's responsibility. The hotel is within walking distance of Love Park, Independence Hall, and Reading Terminal Market, and there are several great restaurants nearby.

One downside is the parking situation. The valet parking was, in my opinion, extremely expensive, and the hotel does not offer a self-parking option. This can be a significant drawback for guests who are traveling by car, especially those on a road trip.

Family_with_children

10/10

Exceptional

21 Jul 2026

Jennifer

Refrigerator and microwave in room was nice. A lot of space. Conveniently located.
Great experience. Front desk staff were exceptional.

Self

10/10

Exceptional

21 Jul 2026

Dewon R

Had a GREAT weekend in Philly with my 2 grown sons and could not have stayed at a better place! Will definitely stay here again!

Family

10/10

Exceptional

21 Jul 2026

Burnell

Very convenient location beautiful and well maintained property.

Partner

10/10

Exceptional

20 Jul 2026

Renita

Conveniently located near all of the historic sites. The staff was the best I have ever experienced. They went out of their way to make certain our stay was enjoyable and asked if we needed anything on multiple occasions as we crossed by the lobby area. Very nice breakfast that certainly helped start the day, including fruit that could be taken for a snack too. Floors within room was luxury vinyl planks that made the room seem extra clean. I highly recommend this hotel.

Partner

10/10

Exceptional

20 Jul 2026

Json

🔥🔥

10/10

Exceptional

20 Jul 2026

Rithvik

Amazing and very clean and modern stay, felt very happy great for couples. Prime location, loved it 10/10 top recommendation.

Partner

10/10

Exceptional

20 Jul 2026

Donald

everything was just wonderful. Thank you.

Partner

10/10

Exceptional

19 Jul 2026

Zachary

Front desk was great

10/10

Exceptional

18 Jul 2026

Cheryl

We were in a large comfortable room. Everything was clean, the bathroom had everything we needed. There's lots of shopping nearby. Great restaurants. We stopped to see the Liberty Bell and enjoyed our free hot breakfast every morning . That being said you're in a very busy part of a large city. Despite being on the 19th floor it was noisy in the evening. Didn't bother us at all. But if it's going to bother you you may not want to be in the center of the city.

Partner

10/10

Exceptional

17 Jul 2026

Courtney

Staff and services great

Friends

10/10

Exceptional

17 Jul 2026

Susan

Really great facility and wonderful staff. Room was great and clean

Friends

10/10

Exceptional

15 Jul 2026

Ferdinand

Hotel's location, ambience, comfortability and cleanliness were a 10 of 10, staff's professionalism, helpfulness, courtesy and service with a smile, with three specific people in mind, were top-tier in their position....Lucas, Toya and Brittany (all frontdesk)

Self

8/10

Excellent

15 Jul 2026

Julissa

Breakfast included and Vallet parking included. Lobby was also nice :)

Partner

8/10

Excellent

15 Jul 2026

Kristie

The Element is a great location for getting around Philly as the subway is nearby as are bus stops. Many museums, the convention center, Reading Terminal and the shopping mall are within a mile walking distance. Breakfast is include with a few gluten free options. Appreciate the laundry facility for guest use. The front desk does have detergent available, if you don’t bring your own. Machines were $4 each when we were there. You can tap to pay with credit card or download an app. Had a few issues with outlets not charging devices, so make sure you check before you turn in for the night, so you aren’t surprised in the morning. Also, our shower ran hot. Be careful with children using the shower.

Family_with_children

6/10

Pleasant

11 Jul 2026

ROBIN

Room was large with king bed and large sofa, desk and wardrobe. Kitchenette was spacious with modern updated appliances. Bathroom large and roomy shower. Very clean and bright.

Partner

10/10

Exceptional

09 Jul 2026

Ann

A great stay in downtown Philly. The room was clean and very comfortable, the staff were extremely helpful and the lovation put us tight in the middle of downtown!

8/10

Excellent

08 Jul 2026

zdravko

Was good

10/10

Exceptional

08 Jul 2026

Charles

It will be my go to hotel when in Philly.

Partner

8/10

Excellent

08 Jul 2026

Jeffrey

.

Self

10/10

Exceptional

08 Jul 2026

Eugen

Everything was ok

Self

10/10

Exceptional

07 Jul 2026

Drago

.

10/10

Exceptional

07 Jul 2026

Roxana

The hotel front desk staff was super friendly, Brittany made us feel so welcomed!
The rooms were spacious, clean and beautiful but for me, the fact that their AC was keeping the room super cool when it was over 90 degrees outside was the best part!!!
Not to forget they offer complementary breakfast, and it was a huge selection from scrambled eggs, bagels, greek yogurts, pastries and real good coffee.
This hotel is now our new best place to stay when visiting Philly.
Roxana Zoppetti

Family_with_children

10/10

Exceptional

07 Jul 2026

Eugen

Good breakfast, staff and very clean

Self

8/10

Excellent

06 Jul 2026

Robin

Everything was wonderful except for the staff at the front desk. On every occasion except for one, whenever I requested or asked something of the front desk they were often rude or snarky with their responses. Given the location to almost anything of interest in center city I would happily return and pray for a better front desk experience.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Ronan

Breakfast was poor. No hot chocolate, sausages looked and tasted old, no croissants, one coffee machine not working, etc. For a 4 star hotel, I expected much more.
Other than that, the TV in our room would turn off once and a while, which was annoying when trying to watch a World Cup Game. The AC was making a clicking sound often and that was annoying when trying to sleep.
Everything else was pretty good. Clean room, clean bathroom, comfortable bed (though pillow was mid), good staff and overall decent experience.

Partner

6/10

Pleasant

05 Jul 2026

Madelene

Upon arrival staff was extremely helpful and friendly. The room was sort of clean, the bedding had a huge stain on the side that was never cleaned or they had trouble getting the stain out. The bathrooms were somewhat clean, I expected more for paying $1500 for 3 nights.. overall the hotel is perfectly located and staff was friendly.

Partner

10/10

Exceptional

04 Jul 2026

Greg

Love it!

10/10

Exceptional

03 Jul 2026

Rachael

Property was clean but could use some updating in the public areas

Family

2/10

Poor

03 Jul 2026

EUNICE

Ok cleaning

Partner

10/10

Exceptional

03 Jul 2026

Harriett

The rooms were decent . However the front desk associate Colleen went above and beyond to ensure I had all the things I needed for my stay. She made us feel at home. I would come back and recommend this place because of her. Thank you Colleen!

Partner

10/10

Exceptional

01 Jul 2026

Aisha

It was a great hotel in the middle of everything!

Friends

10/10

Exceptional

01 Jul 2026

Charles

With the exception of one incredibly rude staff member, the stay was great!

Partner

10/10

Exceptional

30 Jun 2026

David

location

Family_with_children

10/10

Exceptional

30 Jun 2026

Julia

Great staff. The breakfast was good too

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Nazier

hadd a great stay i would recommend for anyone else who wants to stay here!!

10/10

Exceptional

29 Jun 2026

Paul

My uncle is older and we’ve tried other locations in and around Philadelphia burbs, but loved the location. It was very easy to walk around and I didn’t have to worry about entertaining him as much.
.

10/10

Exceptional

27 Jun 2026

Patrick

We will be back

10/10

Exceptional

27 Jun 2026

Jennifer

We arrived at 10:00 am with the intent of storing our bags until check in but instead were allowed to go ahead and check in. Check in was extremely fast. The room was very clean but the furniture was scoffed up. We were only there for a night so it was fine but it does give it a little dated feel. Other than that everything was great.

10/10

Exceptional

26 Jun 2026

Andrea

great location in philly! room was wonderful.

Self

10/10

Exceptional

26 Jun 2026

Jeffrey

Great location. Really nice room with a full kitchen, and very nice staff.

8/10

Excellent

26 Jun 2026

Philip

Excellent bathroom - big spacious room. Perfect location.

Self

8/10

Excellent

25 Jun 2026

Richard

The credit card that I gave for \"incidental charges\" was charged $250.00 immediately. The front desk should have informed me that that would happen instead of me having to call my credit card company and trying to understand what the charges were for- Especialy since it was charged by Westen and I had checked into the Element.
I then asked the desk about the charge and was informed that Westin and Element were one and the same and the unused portion of the $250 would be credited back. A very \"upside down\" method and caused me to have to investigate the charges.
After I checked out I saw another $100,00 charge hit the credit card. This I presume part of the velet service but again NO warning that the additional charge would be made. I don't see the separate velet charge (apprx $140.00)

Partner

10/10

Exceptional

25 Jun 2026

Charlotte

I loved the Element! It was centrally located. Had all the comforts if home ie: kitchenette, delicious breakfast, and gym. It was clean, safe and the staff was amazing! Really good vibe! Don't walk, RUN to the Element!

Self

10/10

Exceptional

25 Jun 2026

Gesner

Staff was very friendly property clean and location is excellent, a few bottles of water would have been nice even if it came with a charge

Friends

8/10

Excellent

25 Jun 2026

Sheila

Everything was ok. Bed was very comfortable. Breakfast had a lot of options. Room was clean. Air conditioner worked great. Staff was pleasant at check-in and whenever I had any questions.

Self

10/10

Exceptional

24 Jun 2026

Michael

W

Friends

10/10

Exceptional

23 Jun 2026

Hayder

Everything was great.

Friends

10/10

Exceptional

22 Jun 2026

Kenisha

⭐⭐⭐⭐⭐ Great Stay in the Heart of Center City Philadelphia

We had a wonderful stay at the Element Hotel Downtown Philadelphia. The property was clean, well-maintained, and in an excellent location right in the heart of Center City. The area felt very safe and secure, and the rooms were surprisingly quiet and soundproof despite being in a busy downtown area.

One of the best features was the kitchenette. Having a full-size refrigerator, microwave, stovetop, and dishwasher was incredibly convenient, especially for families or those traveling for sporting events and competitions who need to store and prepare food. The bathrooms were also very spacious and well-designed.

The complimentary breakfast offered a nice variety of choices each morning. My only suggestion for improvement would be better communication from the housekeeping staff, as there were a few minor inconsistencies during our stay.

Overall, this is a fantastic hotel with great amenities, a prime location, and comfortable accommodations. I would definitely stay here again and highly recommend it to others visiting Philadelphia.

Family_with_children

10/10

Exceptional

22 Jun 2026

Christine

nice happy hour in lobby, clean and comfortable rooms, great skyline views!

8/10

Excellent

21 Jun 2026

Saiid

Very nice

Partner

8/10

Excellent

21 Jun 2026

Elizabeth

Bed was comfortable and shower was nice. Room could have been cleaner. Elevators took forever in the morning to get to breakfast. Typical American breakfast. Coffee in room. Central location.

Partner

10/10

Exceptional

21 Jun 2026

Patrick

Ok, free wine, cheese and beer Monday / Thursday!
The staff were amazing, especially the front desk personnel and Jahgod Britt!

Partner

10/10

Exceptional

21 Jun 2026

Tiffany

Staff was extremely helpful and no issues during my stay at The Element during a World Cup event. Utilized valet, luggage storage and breakfast amenities, everything was perfect. Thank you.

Partner

10/10

Exceptional

20 Jun 2026

Gepsie

The room was immaculate every thing I needed was there

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Matt-lee

Great place to stay

10/10

Exceptional

19 Jun 2026

Jon

Everything about my stay was five stars. The room was recently refurbished with a full size fridge, microwave, and a walk-in shower.

10/10

Exceptional

18 Jun 2026

Rajdeep

Great Reception Desk Staff!

10/10

Exceptional

15 Jun 2026

Santiago

Great place for Philly. Very well located, good quality and price

Partner

10/10

Exceptional

13 Jun 2026

David

Excellent breakfast - Happy hour nice too. Great location for walking to many attractions.

Partner

8/10

Excellent

13 Jun 2026

Laura

Overall a great experience. The advertised kitchenette does not have a single dish or glass so it really isn't useful. Also the floor had a significant slope. Lastly, we both use a C-Pap and only one side of the bed had an outlet so we had to put the cord across the walk way to the bathroom.

Family

6/10

Pleasant

12 Jun 2026

Mai

Not friendly

Family

10/10

Exceptional

11 Jun 2026

Vickie Jenkins

It was very clean and comfortable. Great breakfast and happy hour

Friends

10/10

Exceptional

10 Jun 2026

Christine

Excellent location right in the heart of the city. It was walkable to pretty much everything, and the subway was only about a five-minute walk away.

The staff was very friendly, and both check-in and check-out were seamless.

The hotel was clean, and the room was comfortable and surprisingly quiet. Free breakfast is included, along with complimentary coffee and tea throughout the day. They also offered free beer and wine in the evening.

My only minor complaint was that the rubber seal in the shower had a couple of black spots. I’ve seen this at plenty of hotels, so it’s definitely not unique to this one, but I wish hotels would pay more attention to it.

Overall, I really enjoyed my stay and would absolutely stay here again.

Family

10/10

Exceptional

10 Jun 2026

Nicholas

Clean room, Friendly staff, Good breakfast, Great location!

Friends

10/10

Exceptional

09 Jun 2026

Gil

The staff was incredibly helpful. Since the moment we arrived they tried to help us with the amenities on the city. We received a text offering any help that we might need. The location is incredible and perfect to visit the city landmarks. A metro station is closed by which makes the access very easy. We had a great experience.

Partner

10/10

Exceptional

08 Jun 2026

Tobias

Great coffee and espresso drinks, and overnight oats

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Lauren

Was told I'd have utensils in the room but didn't, otherwise was very impressed. Fire alarm went off and we were told to evacuate, then alarm switched to telling us to standby and a staff member stood in the door and said not to go down the stairwell. Several of us said that we wanted to exit anyways which he was fine with, he was very calm and handled it well though the switch from being told to evacuate to being told to standby seemed risky, had there been a more imminent threat.

Partner

10/10

Exceptional

07 Jun 2026

Anthea

This was my first stay at the Element Philadelphia Center City, but it won't be my last. This hotel ranks high in my go-back-to list. I loved everything about it. I would highly recommend Element Center City Philadelphia.

Self

10/10

Exceptional

07 Jun 2026

Judith

Everything was perfect

Family_with_children

10/10

Exceptional

07 Jun 2026

Joyce

Great/clean stay

Friends

10/10

Exceptional

07 Jun 2026

Oscar

Clean room, staff was helpful and nice, and breakfast was great to start us off in the morning!

Partner

10/10

Exceptional

06 Jun 2026

Angela

More items are needed in store.

Friends

8/10

Excellent

06 Jun 2026

Scott

Some paint peeled away from the ceiling in my bedroom above the bed

Business

2/10

Poor

05 Jun 2026

LaShon

The room was dirty the bedding and walls were dirty water did not drain properly in the bathtub the staff was unresponsive- took two more tries before I got a clean room - then got locked in the bathroom for an hour due to the door getting stuck took two maintenance crews over an hour to get me out the manager was horribly dismissive refused to upgrade or change my room and only offered one night stay compensation for all those issues - on top of that the valet took a joyride in my car and left their jacket in the backseat -NEVER EVER STAY AT THIS LOCATION if you value your safety

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Bishnu

Crazy traffic and did not enjoy much staying here. They also messed up our booking but manager adjusted the price. Breakfast was nice.

Family_with_children

10/10

Exceptional

31 May 2026

Kevin

Djdjf

10/10

Exceptional

30 May 2026

Heather

The staff is great! Breakfast was excellent! The room was perfect. We loved our stay

Friends_and_family Family

10/10

Exceptional

29 May 2026

gamal

Thank you! One of the most memorable stays I’ve had in any hotel. Great amenities. I will be back.

Self

10/10

Exceptional

28 May 2026

Mary

Delicious breakfast included from 6:30-10 am so good for early risers or those that sleep in. Healthy options every day. We had an issue with our room safe and security and then engineering were promptly there to take care of it. Conveniently located to everything we wanted to see on this special trip.

Partner

6/10

Pleasant

25 May 2026

MIN

Our first room's thermostat was not working properly (stayed 74 Farhenheit the whole night with high fan mode) so they switched to another room the next day which we were grateful for. However, the new room had mold at the corner of the shower booth as the water was dripping constantly from the shower head and one of the nightstand's light wasn't working.
The breakfast area was too crowded.
It is close to other places. Valet parking waiting time was not bad at all. However, I am not sure if we will be coming back here again.

Family_with_children

10/10

Exceptional

25 May 2026

Autumn

Room was incredibly spacious, with a great full kitchen if you want to prepare your own meals. Breakfast is included and is decent. Staff was helpful when I accidentally locked myself out—they got me back in but were sure to verify that it was, in fact, my room. Quick walk to convention center and close to public transportation.

Self

10/10

Exceptional

19 May 2026

John-Michael

This was a great hotel. Comfortable, clean, with great staff. Also the location was very central.

10/10

Exceptional

19 May 2026

Reza

Clean and nice room

Family