Name: Sonesta Philadelphia Rittenhouse Square
Address: 1800 Market Street, Philadelphia, 19103, US

10/10

Exceptional

24 Jul 2026

Winston

Place was great. It was really clean which is the #1 thing most important to me. The room was really clean and comfortable. The pool was also nice as well. Nice area to walk around as well and lots of places to eat. Overall great place to stay

10/10

Exceptional

23 Jul 2026

Dave

Staff was very helpful. Convenient parking. Great stay

8/10

Excellent

23 Jul 2026

Andrias

Very clean and the staffs are very nice.

6/10

Pleasant

23 Jul 2026

Anne-marie

The desk was always so busy, it took forever to check in at midnight when we arrived. Then they said the hotel was overbooked and hotels.com should never have had a room available for us at the last minute. Thankfully we got a room. Then for the pool, we needed to get a wrist band to use it from the front desk which has the consistent long line and wait. Basically could not even sit by the pool the morning we were checking out. Such stressed staff and environment, did not feel relaxed being at this hotel besides in our room which was decent.

8/10

Excellent

21 Jul 2026

Jennifer

Beautiful property. Good location . Walkable to many sites.

Family

4/10

Poor

19 Jul 2026

Lauren

Rooms were not clean as I thought they would be ,

Family

2/10

Poor

19 Jul 2026

Pierre

Staff is super disrespectful for the price.
I will avoid going back.

Self

10/10

Exceptional

19 Jul 2026

Tomika

The staff was amazing!! The room was very clean. Great area for shopping and restaurants! Great location 📍 Ruth Chris Restaurant directly down stairs. The rooftop pool was amazing and the bartender! I really enjoyed my stay. Will be booking again and it was much more reasonable than the other hotels in the city!

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Devin

Clean room

Partner

6/10

Pleasant

18 Jul 2026

Nikki

I didn't like that the A/C was turned up so high upon arrival with no carpet in the room that was freezing cold that I had to turn off the A/C. No slippers despite only cold vinyl plank floors. TVs were not smart TVs, so no ability to watch YouTube or Netflix.

Partner

8/10

Excellent

18 Jul 2026

Richard

I felt the parking rates were very high

Family_with_children

6/10

Pleasant

17 Jul 2026

karen

The property's pool is nice for a city property.
The room was very dusty .
Also the $10 beverages credit was not mentioned ; I initiated the conversation.

8/10

Excellent

17 Jul 2026

Eric

Nice room with comfortable bed and big TV. Better if bathrooms were bigger with standup shower. Pleasant professional staff and would stay again since price is fair too

Partner

6/10

Pleasant

16 Jul 2026

Miranda

The staff was phenomenal. The room was not exactly clean. Coffee spills on the desk. Fridge handles had food stuck to it. The room smelled musty like sitting water.

Self

6/10

Pleasant

15 Jul 2026

Sebrena

Very expensive for the quality of the hotel - location & demand, I guess
Parking on-site was expensive & extremely crowded - getting in & out was difficult
The employees were nice but did not explain benefits well - breakdown in communication
My $20 food credit was null & void because it had to be used the day before you checked out which was never conveyed nor credited as a courtesy

Friends

10/10

Exceptional

14 Jul 2026

Liliana

The location is just perfect! Walking distance 7 to 10 min walk to great restaurants and roof top bars. Big bus tour picked us up at the hotel.

Clean room, comfortable beds and pillows extra clean. Good quality toiletries. I’ll definitely will go back soon.

Family_with_children

6/10

Pleasant

14 Jul 2026

angela

Pool was the best part of the hotel. To say this hotel is 4 star is big reach. Hotel needs updating, rooms are a little dingy - stains on tub and walls.

Partner

4/10

Poor

14 Jul 2026

Oleg

A sad rundown hotel, very bad value for money, no water in the room, no bathrobes or slippers, tiny bathroom and no breakfast room. The only good thing I can think about is a good location. Paid same rate as in Nobu (Atlanta) the day before, which was a stellar experience

Family

4/10

Poor

14 Jul 2026

Paul

While Sonesta Rittenhouse is absolutely convenient as a Center City location, the hotel itself is in need of a significant overhaul. It is marketed here on Expedia as a higher end hotel, and it is absolutely not that.

Our room was full of signs of slow deterioration: a toilet that rocked back and forth on the uneven floor, beat-up doors on the fridge/safe cabinet, lightly peeling wallpaper, lights that didn't work. None of these individually was much of a big deal, but collectively they made the place seem like a Best Western somewhere off an interstate in Kansas. Looking at reviews on Google, this seems to be a very common experience, not just our room.

The rooftop pool is a very nice amenity, and seems well maintained.

The \"artbar\" on the ground floor that serves as both a bar/reakfast spot is weak sauce as both. The range of food available for breakfast is very limited. This is not a problem given the many, many options very close to the hotel, but if you were planning to eat there in the morning, you might want to rethink that. The vibe in the evening at the bar was ... odd. More like a neighborhood dive bar than what you might see at a lot of other high-end Center City hotels. Probably fine for some people, but it wasn't for us.

I wish that we had either spent a bit less and just done Holiday Inn Express or something like it, or paid more for someone that offered an experience more like what Sonesta *appears* to offer, but doesn't.

Convenient, but not much else.

Partner

10/10

Exceptional

12 Jul 2026

Mark

Excellent staff and service

Partner

6/10

Pleasant

11 Jul 2026

Elyse

The hotel was fine for a last minute quick trip.

There was no water provided to guests in the lobby and it was over 100 degrees outside. Water bottles to purchase were of regular size and cost $4 in the morning and $6 in the evening which made absolutely no sense. Free water was located only on the 8th floor in the gym and we were given cups by the super friendly pool lady who was a literal queen and the only reason I’m not giving the hotel 2 stars.

We enjoyed the rooftop pool but there were no pool towels for several hours. After getting bath towels from a random employee in the hall and using them at the pool, l was finally given pool towels. I brought them out to bring to my room to use for my shower, since my room wasn’t cleaned and we weren’t given new towels, but I was scolded by an employee who said pool towels cannot go to rooms. I explained that it shouldn’t be my issue, as it took pool towels five hours to arrive, and I needed them to shower. The man told me to call down for towels. It was just annoying. Like wash your towels and replenish them. It shouldn’t be the guest’s issue.

The café in the lobby says they sell Starbucks but that’s a stretch. There were no specialty drinks available.

I was not emailed my receipt from the resort until I requested it days later.

I was charged destination fees on both Expedia and from the hotel, so hopefully that’ll be worked out.

My stay cost a lot more than I expected it to.

Family_with_children

4/10

Poor

11 Jul 2026

Linda

Outdoor pool was magnificent but it should have been at least partially protected from the wind. The breeze across the pool made you want to keep your shoulders below the water, unless you were swimming fast. It was sunny, mid- 80's with a 5-7 mph breeze on 7/7-8/2026.

10/10

Exceptional

10 Jul 2026

David

Outdoor pool and staff were great

Partner

10/10

Exceptional

09 Jul 2026

Steven

Absolutely loved this hotel. It was clean all around, local to almost everything walking distance. The rooftop pool was amazing. I would definitely recommend this place. I will be staying here again!

Family_with_children

8/10

Excellent

08 Jul 2026

Premi

I had a wonderful stay at Sonesta Philadelphia Rittenhouse Square. The hotel is in an excellent location, within walking distance of many attractions, restaurants, and shopping areas.
The room was clean, comfortable and well maintained.

The check-in and check-out process was smooth, and the overall atmosphere of the hotel was relaxing and enjoyable. I would definitely stay here again and recommend it to anyone visiting Philadelphia.

The only suggestion I would make is to consider offering a later check-out time. A little more flexibility at check-out would make the overall guest experience even better.

Family_with_children

8/10

Excellent

07 Jul 2026

Jacob

Parking WAYYYY to expensive.

10/10

Exceptional

06 Jul 2026

quiana

Place was nice wanted to enjoy the pool for the day wish microwave was on other floors and not just in the lobby area but overall enjoyed my stay

Partner

10/10

Exceptional

05 Jul 2026

Hannah

Very nice staff and clean rooms

Friends

8/10

Excellent

05 Jul 2026

Faith

My only complaint would be to offer the bracelets needed to enter the pool at the time of check in. Especially during a busy time, like FIFA. We went to pool on the 8th florr, from the 15th floor (long elevator wait time), only to be told about a needed bracelet that you need to get from the front desk. So down to 1st floor, wait in line, then back to the 8th floor again.

Partner

10/10

Exceptional

05 Jul 2026

Melissa

Only problem was the toilet paper had no home. Just sat at the back of the toilet.
Just seemed like something was missing there.

Self

10/10

Exceptional

05 Jul 2026

Qiao

Hotel location is very convenient. Close to subway/ trolley stations, walking distance to train station, city hall, reading terminal market. The room is clean and modern.

Family_with_children

8/10

Excellent

05 Jul 2026

LaKeya

Location!

Partner

10/10

Exceptional

05 Jul 2026

Douglas

Great location

Self

10/10

Exceptional

04 Jul 2026

Steven

It was amazing and yes there is parking!

Partner

8/10

Excellent

03 Jul 2026

James

Hotel is in a great location, the staff is very helpful, and the pool is great. Only negative is the elevator situation is not great. Had to take the stairs multiple times due to lines

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Deidré

We interacted with some great staff who contributed to making our stay quite memorable. The folks at the bar were very kind and gave us ice and water as Philly was experiencing a heatwave during our stay.

One quick note, this hotel is very weird about their arm bands required to access the pool. We were not told that we needed to hold on to it (it wasn’t placed on our wrists) and so we misplaced them and couldn’t get another. It was a whole process that didn’t even include an apology at first, just a flat out: you won’t be able to access the pool.

So, please be sure to not lose your arm bands if you want to access the pool!

Friends

8/10

Excellent

02 Jul 2026

Craig

Pretty decent stayed. Didn’t get to explore that much.

Friends

10/10

Exceptional

01 Jul 2026

Sara

Clean room and good location

Family

10/10

Exceptional

01 Jul 2026

John

Great location to City Hall and convention center plus the train and subway system.

Self

10/10

Exceptional

01 Jul 2026

Cameron

The staff, from the front desk to the housekeeping, was excellent. Room was clean, with a great view of the surrounding city.

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

ashley

This is a great hotel with great staff, if i had to pick a drawback it was that you could hear the conversation in the next room so privacy was not exactly there

8/10

Excellent

30 Jun 2026

Jason

No room service
Old TVS
Rugs in hallways nasty

10/10

Exceptional

29 Jun 2026

Kohlt

good distance from everything. having a coffee bar in the hotel was a lovely experience

Partner

4/10

Poor

29 Jun 2026

Adrian

Hotel looked unkempt. Understaffed.

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

David

The room had carpet stains and the curtains had dust on them , the room was not in the best of conditions at all.

Self

8/10

Excellent

29 Jun 2026

Chloe

M

10/10

Exceptional

29 Jun 2026

kristy

The heated outdoor pool on the 8th floor was amazing! Also a great area to stay with nice restaurants and shopping all within walking distance

Family_with_children

4/10

Poor

28 Jun 2026

LARRY

Stayed here for World Cup. Elevators non existent. Used the stairs. Was on 10th floor. Brutal.

6/10

Pleasant

28 Jun 2026

Johanna

Carpet was dirty hallway, window sill had cigarette ashes, carpet in the room dirty. The staff was very friendly front desk 5 star.

Partner

10/10

Exceptional

28 Jun 2026

Denis

Clean room, brief stay, didn’t really check out other amenities

Self

6/10

Pleasant

26 Jun 2026

Ricardo

Do not drive or rent a car to this place. 1 hour plus to retrieve your car or walk yourself to the parking garage.

Family_with_children

8/10

Excellent

26 Jun 2026

Matthew

The room and property were very clean. Staff was friendly and helpful. Wish that there was more signage about where things are, like the pool, and when the restaurants close and stop serving food. Not a whole ton of food options nearby, so pack at least a lunch or something. Parking was easy as they have a friendly valet.

Self

10/10

Exceptional

24 Jun 2026

Damian

Absolute amazing hotel, it was comfortable and welcoming. The location was in the middle of so many things to in the city. So happy.

Self

10/10

Exceptional

23 Jun 2026

Marceline

I honestly love staying there whenever I am doing a staycation. The staff is very nice and the room is decent size just for me. I can also walk around CC and do whatever I like. Truly love staying there!

Self

10/10

Exceptional

23 Jun 2026

Shannon

Great location and friendly staff. Very clean!

Business

10/10

Exceptional

21 Jun 2026

Leyla

Great location, good size room.

Family_with_children

2/10

Poor

21 Jun 2026

bruno

Poor hotel

10/10

Exceptional

19 Jun 2026

Bernice

This location was awesome!!! Super central to everything! All the food, shopping, and very friendly staff! Clean rooms, would 100% stay here again!!!

Business

10/10

Exceptional

19 Jun 2026

Charles

Check in was easy, no issues with parking which was convenient. They have a parking deck next to the hotel and the workers there were friendly and accommodating. I thought the treat and water bowl for dogs was a nice touch to the hotel. We did not bring a dog but i noticed it and thought that was cool. They offered Starbucks items, which was great. Most places were within walking distance of the hotel so you can definitely explore some local restaurants and activities to enjoy. My husband and I were pleased with our stay and will come back soon.

Partner

8/10

Excellent

18 Jun 2026

Anastasiia

It would be nice if they had water fountains or complimentary waters in the rooms. There are some stains on the sheets but clean overall

Partner

10/10

Exceptional

18 Jun 2026

Analiza

I love the Rittenhouse area and so glad for my stay at Sonesta. Great location, easy access to Center City restaurants, shops and various events for FiFa. Staff friendly, rooms clean. I just wish I had opportunity to take in the rooftop pool.

Self

2/10

Poor

18 Jun 2026

Crystal

We booked this hotel for our overnight stay because they had a pool and it was supposed to be hot that day, which it was. When we checked in everything was fine. The staff was nice enough, the hotel was a little run down but it was fine. we were given pool passes which we signed out for. Only a few hours later when I realized I couldn’t find my pool passes which was an old school wrist band type thing we went down to the lobby of the hotel to ask for another one. Come to find out we signed a death warrant when signing out for the pool wrist bands. Their policy was if you lose the cheap paper band you can’t get another one nor have access to the pool. They said it was on the form we signed but we should have been made aware of this. The front staff including the managers David and Latoya were completely unhelpful could offer no solutions beyond booking an another room which David told to my husband sarcastically. The pool being the main reason to stay there I said we’d rather not stay there then. David was quick to pompously jump on the key board say sarcastically ok and refunded the room. I was so taken aback at the changed attitude and lack of solutions. I don’t know if all of the Sonesta hotels are like this. If so run. They would rather lose guests and money for the hotel then at least walk the guests to the pool. I say this because their excuse for the rigid policy is that people sneak people in. So walk us to the pool, but nope. They’d rather lose $300. Worst experience.

Partner

6/10

Pleasant

17 Jun 2026

Stefano

Es un hotel antiguo pero le falta mantenimiento en todos lados y un día ascensor olor marihuana y una cucaracha en uno de los corredores el cuarto cama si cómoda y la limpieza ahí si excelente y abajo recepción la mayoría buena gente solo un koreano súper mala atención

Partner

8/10

Excellent

17 Jun 2026

Karen

Front desk and bell hop staff were very friendly and accommodating. We were in town for the Roots Picnic and this was our first visit to the city. The location of the hotel was perfect for sightseeing & a few good eats in walking distance. Our room looked to be a little outdated and could use some love and care. It needs like a deep clean of the walls, linen and furniture. Not a bad stay at all just need some improvements.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

pernille

Dejligt hotel midt i centrum. Kan gå til alt shopping restauranter og seværdigheder. skøn pool også

Partner

10/10

Exceptional

15 Jun 2026

Brandon

Cool hotel and nice pool. Convenient parking.

Friends

10/10

Exceptional

15 Jun 2026

Gustavo

Well located, clean room

Self

10/10

Exceptional

14 Jun 2026

Irma

Price and location made this place a great place to stay.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Thomas

The hotel was very clean, rooms were big, and the location was great for walkable restaurants and museums. The pool was refreshing and also well kept, though towels were slim picking as were lounge chairs.

Water pressure was amazing. There's a cheaper parking lot next door, nearly half the price fyi. Rittenhouse square is a quick walk away.

Food options would be the main thing that was lacking IN the building but so much around us it didn't matter.

All in All, would stay here again. The price and value were well worth it.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Sharron

The lady that worked at the pool was wonderful

4/10

Poor

14 Jun 2026

Melissa

You do NOT get what you pay for.

The location is okay. The parking is expensive but worth it because you can come and go.

The base of our toilet broke. They moved us, but didn’t help or make any effort to make it up to us.

The Barrista was nasty and dismissive.

On our second day someone woke us up by knocking on the door even tho we had a ‘do not disturb’ tag out. When I said wee were sleeping, he said ‘how are you sleeping when you asked for extra towels?’ (We had not)

They gave us one towel each, and those were child-sized, so I get why someone called for more.

We booked it for the pool, but it is the size of a bathtub and both the pool and the deck were crammed full of people.

I get that things go wrong in hotels. It happens. But HOSPITALITY suggests that they should have tried to make it up to us.

Family

10/10

Exceptional

14 Jun 2026

Elizabeth

Everyone we encountered at this location was friendly and helpful. The accommodations were comfortable, updated, and thoughtful. That said, we apparently were in the city during World Cup action, so the supplies were running low throughout--no extra blanket for the couch bed, no regular caff pods for our second morning, and a stunning lack of ice makers on each floor. We paid a lot for this weekend stay, again apparently because of World Cup travelers, and it didn't feel like what we paid was reflected in what was available. But during regular times with regular rates, this would be a fantastic place to stay in Center City.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Thomas

The overall stay was horrible due to an improper working shower. The shower didn’t drain and the water was spraying into bathroom floor. Told the hotel staff three times about the shower and nothing was done. Also asked for towels to place on floor due to wet floor from shower.

10/10

Exceptional

14 Jun 2026

Thomas

Fantastic experience. Staff was polite, professional and accommodating. Facilities clean and perfectly located for our travel needs. Thanks.

Business

10/10

Exceptional

14 Jun 2026

Dawn

Beautiful hotel, great valet, hospitable front desk and services staff. Loved our stay!

Family

8/10

Excellent

13 Jun 2026

Analiza

Great location, quick check-in and bed so comfy!

Partner

10/10

Exceptional

13 Jun 2026

Rebecca

Friendly staff. Nice work out room. Great location

Family

10/10

Exceptional

12 Jun 2026

Jessica

Wish the bedding had a blanket it was basically two sheets.

Family

10/10

Exceptional

12 Jun 2026

Heather

Excellent location! Staff was extremely friendly and the property is kept clean.. will definitely stay at this location again.

10/10

Exceptional

12 Jun 2026

Shannon

I liked the hotel overall, but I wish the tv was updated. It’s 2026 and the tv was not a smart tv and had local channels only. This turned me off as a customer and I probably wouldn’t stay again due to that. I left my MacBook and iPad at home thinking the hotel at least had Netflix, but nope! Major turn off smh

Partner

10/10

Exceptional

10 Jun 2026

monteia

I pretty much stay here everytime I come to Philly. The hotel is located within walking distance to all the things I love.

8/10

Excellent

10 Jun 2026

Josh

Parking is expensive and only valet parking is available. If you leave something in your car and need to get it valet will give you a hard time.

Self

10/10

Exceptional

10 Jun 2026

Christopher

It was beautiful

6/10

Pleasant

09 Jun 2026

Renee

The room was a bit dingy, had moths in it, and the cooling system is noisy (it would startle me awake). The elevators often smelled like cigarettes. It's an ok place to stay but I wouldn't pick it over the many other options in the area. The upside is that it's close to lots of food options.

10/10

Exceptional

08 Jun 2026

Leann

The location was fantastic. The rooms were clean, and the staff was exceptional! I will go back!

Family_with_children

10/10

Exceptional

07 Jun 2026

Miguel

Amazing service no loopholes or hidden fees, you get 10$ spending voucher each day, way better than sofitel please go here I will continue go from now on best hotel

8/10

Excellent

07 Jun 2026

Richard

Very stange other guest n coming n going of strange n uncomfortable people in lobby n also hanging out at entrances - at times did not feel safe

Friends_and_family Friends

4/10

Poor

07 Jun 2026

mark

The room was nice, however we couldn't get extra pillows or blankets. We asked on three separate occasions and our requests were ignored.Our kids had to sleep with us in the king size bed as a result and it was a tight squeeze. The staff were 50/50. Some were quite nice and some were straight up rude. The pool was ok but lots of shade due to the towering buildings. Pity they didn't have a rooftop pool. For the exorbitant price per night, we will never stay there again. I have had better experiences at 2 star hotels.

Family_with_children

8/10

Excellent

07 Jun 2026

Deshawn

Convenient location property clean

Partner

4/10

Poor

07 Jun 2026

Bryant

Not impressed. The room was very small and was filled with furniture that made it feel even smaller. The curtains wouldn’t open all the way to take in the view. The carpet was well traveled. Looks like they only re renovated the bathroom. Feels like the type of place that would have bed bugs and cockroaches, by my surprise I didn’t find any. Elevators are slow and very busy. The pool was nice but very busy. They make you wear a wristband to gain access to the pool, which makes it feel like you’re in an amusement park. Very fitting because you have to stand in line for the pool ladder. I would stay clear. There are many better options.

Partner

6/10

Pleasant

06 Jun 2026

Derek

Toilet was covered with dried yellow urine and hairs. It was also running none stop until we adjusted the float switch. Pool had no towels for the first hr+ of being open. Bar opens way too late for a Saturday.

Also Ruth’s Chris is one of our favorite restaurants but the one in this hotel fell short of the standards that has been set. Manager needs needs to do more than stand there missing endless times he could engage, manage and create a environment worth sending $300 on dinner

Family_with_children

8/10

Excellent

03 Jun 2026

Jaiona

At this particular room had an outdated shower head

Partner

10/10

Exceptional

02 Jun 2026

Dawn

My stay was good

Family_with_children

6/10

Pleasant

01 Jun 2026

Julita

I like that it was centrally located. Decent rooms. But the toilet was leaking in the room. And it was difficult to get new towels, cloths and toilet paper.
The walls were thin. I could hear other guest which made it difficult to sleep

Friends

10/10

Exceptional

01 Jun 2026

Dean L

The Staff was exceptional - especially the front desk staff, Charise.

Self

6/10

Pleasant

01 Jun 2026

Jasmine

When I checked in they told me that the room I selected was unavailable even I booked this months ago. Instead of being apologetic, the staff member said I booked through a third party so it didn’t mean I would get the room I paid for. The manager came over and resolved; however the response by the staff member left a bad impression. Later I called down to the guest service several times and no one picked up. I needed 2 cups. I walked downstairs and the front desk said someone would come up with the cups - no one ever came. I went against my better judgment by not booking at The Logan (which I had an outstanding experience with last year) and trying the Sonesta. Will not return.

Partner

10/10

Exceptional

01 Jun 2026

Nicole

Great location. Friendly staff.

Self

10/10

Exceptional

01 Jun 2026

Brittney

My go to hotel when I’m in Philly!