Name: The Bellevue Hotel, In The Unbound Collection By H
Address: 200 South Broad St, Philadelphia, 19102, US

10/10

Exceptional

06 Aug 2026

Sandra

the hotel is beautiful and classic. The room was clean and spacious. But what made the stay special was the staff. So helpful and friendly - so nice to see staff with such pride in their work.

10/10

Exceptional

04 Aug 2026

Sylvana

Excellent stay.

6/10

Pleasant

02 Aug 2026

Amber

Booked hotel back in December and paid more then normal due to it being a weekend and major concert being in town. A 3 weeks before check-in, I reached out to property to request an early check-in. Property acknowledged. Check-in is at 4, got to the property at 3:25. Was told room was not ready, they are at capacity and we are first in the “queue” to have our room cleaned. 4:30, room is still not available, told that it will be about another 45-60 mins. When questioned why it is taking so long, was told they have a program that allows American Express card holders to check out at 4 and that it what is taking so long. We didn’t get into our room until 5:30 and had a concert to be to at the Linc.
For the price you pay, there is NO reason to wait as long as we did. We were not the only people complaining and waiting. If I did not book the hotel so far in advance, request an early check-in, and didn’t have some where to be, I would understand. Nothing was offered to compensate and front desk employees seemed frustrated with the situation. They knew making people wait was not ok. Very disappointing. So much so, as beautiful and convenient the location is….. I will never stay again or recommend,

8/10

Excellent

29 Jul 2026

Marthe Dorana

The customer service is what made this trip so great. All the managers were very helpful, we had a super early flight and everyone was tired so they were able to check us in early. We went for the World Cup game and they had a late menu for those of us coming in after the game. That was very thoughtful. So all around very great customer service. Only thing, they really need to clean the rooms better, it was really dusty and covers had stained.

6/10

Pleasant

22 Jul 2026

Loraine

+ The room size was XL
+ The restaurant food for dinner was very good
+ Restaurant waiter was fun and engaging
- Valet parking was a mess
- Residence Front Desk was condescending and unhelpful regarding valet

10/10

Exceptional

01 Jul 2026

Rick

IRA is the best part of this hotel!! The WiFi was spotty but the place is beautiful and well located. The new supper club is insanely gorgeous!! And the gym!!!!!

10/10

Exceptional

19 Jun 2026

Eris

The Bellevue is a top notch hotel with beautiful rooms and amenities. The fact that you have access to their gym is amazing, it's one of the most amazing gym's I've ever been to.

Business

10/10

Exceptional

15 Jun 2026

Jeffrey

Two blocks from city hall. We stayed at a number of hotels on our trip and by far the best. It’s clean and elegant with a professional staff. Will stay again the next time we are in Philadelphia.

Friends

10/10

Exceptional

11 Jun 2026

Alex

Easy check in, clean comfy room, bellhop available at check in desk (but not at self-park). Very convenient to AcDemy of Music and Verizon Hall. Many venues to eat and shop within 2-3 block radius. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Solmaz

Amazing staff, wonderful property and location

6/10

Pleasant

08 Jun 2026

Eviathar

The hotel has a lot going for it. The room was spacious and comfortable, the location was excellent for exploring the city, and the fitness center and overall facilities were impressive and felt worthy of a luxury property.

Unfortunately, the service did not consistently match the quality of the physical property. Check in was particularly disappointing. We were initially assigned a room overlooking a construction site, with a worker visible outside the window, and located right next to the elevator. After raising the issue, we were moved to a much quieter room with a significantly better view. While I appreciated that the team resolved the problem, it was difficult not to wonder why the better room was not assigned from the start.

The front desk experience also felt unfriendly. The staff member who greeted us was not particularly welcoming or helpful, and while another team member was somewhat better, the overall interaction lacked the warmth and attentiveness expected from a luxury hotel.

One thing prospective guests should be aware of is that the hotel appears to be a popular wedding venue. During our stay, this resulted in additional noise and at times gave the impression that wedding events were prioritized over regular hotel guests.

Luxury is not just about beautiful decor, spacious rooms, and great amenities. It is equally about service and making guests feel valued. While the property itself is impressive, the service experience left room for improvement.

Partner

10/10

Exceptional

02 Jun 2026

Luis

Beautiful historic property well maintained clean rooms and friendly staff. Perfect location walking distance to many local historic sites.

Partner

10/10

Exceptional

25 May 2026

Brian

Nice

Partner

10/10

Exceptional

23 May 2026

Anjali

Beautiful hotel, friendly staff. Clean rooms, Greta bar!

Partner

10/10

Exceptional

21 May 2026

Bency

I love this hotel. The Customer Service is excellent. The Architecture is amazing and the location is wonderful. One of the best hotels in the City of Philadelphia

Self

10/10

Exceptional

20 May 2026

Colin

This hotel is the absolute best place to stay when in Philadelphia. The staff are courteous and very helpful. Ben and David will go above and beyond to make your stay enjoyable and memorable.

2/10

Poor

16 May 2026

Peter

I wouldn't know. I was unable to make the trip and due to your non refund policy, I also paid for everything and got nothing.

Family

10/10

Exceptional

15 May 2026

Matthew

Amazing

6/10

Pleasant

08 May 2026

Riley

Lovely room and hotel. Housekeeping did not come. Arrived late afternoon and no one was available to help with luggage. Family loved the exercise/spa area. Room was quick for breakfast, food was good but I was not expecting it to come on a cart or tray, not bags

Family_with_children

10/10

Exceptional

06 May 2026

Nicholas

Everything was great! Love how they let me use the gym on both days! This is truly wonderful.

Self

8/10

Excellent

03 May 2026

Anne

Check in staff was wonderful, and Matthew in particular was a wealth of information when we needed help the second night. And a delight to visit with. However, we tried to eat on the 19th floor the first night and service was very poor and the second day my room was never cleaned. Friendly staff, but a mixed bag on results.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Sherri

Amazing stay!

Self

10/10

Exceptional

28 Apr 2026

jodi

Great hotel in the Philadelphia area, rooms were great, spacious, clean and so comfy. The staff was always willing to help and all so kind. parking was so easy we parked in the adjacent lot right next to the hotel, easy in and out. I highly recommend this historic beautiful hotel.

Partner

4/10

Poor

28 Apr 2026

Jireh

They don’t let you take pictures in the lobby if u are going for a birthday pic don’t even waste your time .

Self

10/10

Exceptional

26 Apr 2026

William

Overall a great experience in a historic Philadelphia hotel

Partner

10/10

Exceptional

25 Apr 2026

Joseph

Everything perfect . The manager Benjamin excellent customer customer service.. The health spa clean . Great hours .

Business

10/10

Exceptional

25 Apr 2026

Karen

Everything was amazing, room was out of this world. Restaurant was top notch, like always

2/10

Poor

20 Apr 2026

Tauni

Worst hotel I have ever experienced. Un friendly and under staffed hotel. Poorly managed by Monique Reyes. Would never go back or recommend this to anyone. If you are wanting to order room service, don't do it. Took forever, came cold and in to go bags. The poor girl who dropped it off even said I deserved to complain about it. Shower smelled like mildew. There were no fresh linens left for the day on night 2 of our stay. We also order Postmates for breakfast since the room service was so bad the first day. After confirming the Postmates was delivered to the front desk(by Monique who told me it was down there) she said they didn't have any staff to bring it up to the room and we would need to go get it ourselves, when we went down to get it. It was no longer there and Monique couldn't tell us where it went. Stay anywhere but here when staying in Philadelphia!

Business

10/10

Exceptional

17 Apr 2026

Yoshimi

Beautiful property, excellent customer service, perfect location in the center of downtown. The only minor issue is that the elevator was slow, particularly when we have a large number of guests due to a wedding.

Family

10/10

Exceptional

13 Apr 2026

Raquelle

Great!

10/10

Exceptional

11 Apr 2026

Otto

Beautiful location and property. Love the high ceilings and attention to detail.

Partner

10/10

Exceptional

05 Apr 2026

Amy

we were there for a wedding on the property which was fabulous and stayed an extra day to explore Philly and the location was perfect!!

highly recommend

10/10

Exceptional

03 Apr 2026

Marcela

Yes, Dinner and breakfast great.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Chase

Beautiful stay downtown. Was even able to get a late checkout when my flight got delayed. I would stay here any time I'm back in Philly.

10/10

Exceptional

25 Mar 2026

Denise

Beautiful historic hotel that has been restored to perfection. Terrific location and excellent guest relations! Price is really reasonable!!

10/10

Exceptional

24 Mar 2026

Joseph

Best place to stay in Philadelphia. Fabulous, fabulous help rooftop restaurant excellent excellent staff big rooms clean

Business

10/10

Exceptional

23 Mar 2026

Matthew

Wonderful. restful hotel

Partner

4/10

Poor

22 Mar 2026

Joaquin

Property is gorgeous, but thats it! let's see used dental floss on the floor in a $700 a night room, one sink broken did not drain water, a musty smell in the room. Overnight room service options are a joke plus they did not answer the phone for an order. The only Bar in the Pergola restaurant on the 19th floor truly lack luster, drinks were served in plastic and server seemed annoyed with me for ordering 15 minutes before they closed at 11! Then they dare serve continental breakfast at the the same restaurant, masquerading as Brunch! Only amenities is two water bottles in the room oh my lol! Did I mention $89 to valet park an SUV, very disappointed in this Hyatt property as mentioned before the anesthetic is there other than that everything else falls extremely short.

10/10

Exceptional

22 Mar 2026

Jennifer

Gorgeous hotel! I felt like I was in Paris. Great location.

Family

8/10

Excellent

18 Mar 2026

Lianne

Enjoyed our stay. The building and rooms were clean, quiet, and comfortable. The location was right in the heart of Philly with lots of dining options within walking distance. Would stay again next time we’re in Philly.

10/10

Exceptional

13 Mar 2026

Susanne

No breakfast eaten in hotel.

Family

10/10

Exceptional

06 Mar 2026

Jane

Great stay. Very clean, well designed, great location. Highly recommend!

Business

2/10

Poor

05 Mar 2026

Korey

As Expedia VIP members who frequent luxury hotels, we were extremely disappointed by the service here. We called twice in advance two weeks before and the day before to confirm that engagement photos were permitted for guests. Despite this, staff interrupted us three separate times during our shoot to demand ID and room numbers. It was unprofessional and felt like harassment, especially after we did our due diligence to follow every rule. While the historic look is beautiful on TikTok, the service does not match the aesthetic. We expected much better for such a significant life event. March 1, 2026, room 106.

Partner

8/10

Excellent

21 Feb 2026

John

Staff were very helpful. Room was clean and comfortable.

Partner

10/10

Exceptional

17 Feb 2026

Joseph

The manager, the staff, the amenities were all fabulous. The front desk manager, the front desk, staff unbelievable professionalism they welcome you, they care for you. They make your stay a beautiful journey . The Health club Spa Pool all very clean, up-to-date steam room, and sauna very clean a great getaway.

6/10

Pleasant

14 Feb 2026

David

The room was fine. The Bellevue charged me a Destination Fee of $32 and a City Occupancy Tax of $4.96 for a total of $36.96, which felt like a double charge.

The staff was friendly and professional but the everything was spread out everywhere.

Partner

10/10

Exceptional

13 Feb 2026

chip

Check in was great, the suite was outstanding, hotel is historic and beautiful

Leisure Family

10/10

Exceptional

01 Feb 2026

Patrick

Everything was top notch! Room, service, and location! We would recommend this hotel to anyone

10/10

Exceptional

26 Jan 2026

Cynthia

Beautiful hotel and spacious rooms. Staff was very professional.

Leisure

10/10

Exceptional

19 Jan 2026

Sarah

Only negative comment we had was the breakfast buffet and no options for 'a la carte' if you dont want to pay $%0 for breakfast

Partner

10/10

Exceptional

14 Jan 2026

Bonnie

There are few food options i was disappointed in the menu

Business Self

10/10

Exceptional

05 Jan 2026

Jeffrey

Fantastic hotel!! Staff amazing, rooms beautiful, great location

Leisure Family

10/10

Exceptional

02 Jan 2026

Richard

Rooms are clean. The staff is friendly. It's a beautiful hotel.

Leisure Family

10/10

Exceptional

02 Jan 2026

Kiara

Amazing!

Self

10/10

Exceptional

29 Dec 2025

Michelle

The room was incredible and the staff was very friendly and helpful. 10/10 can’t wait to stay with you guys again.

Partner

6/10

Pleasant

24 Dec 2025

Alexander

Ok

2/10

Poor

21 Dec 2025

Maryana

My son and I stay in Philly for few days every holiday season to attend the Philadelphia orchestra concert, this year we choose the Bellevue Hotel due to its high quality rating and overall feedback by guests. Unfortunately it was not our experience. The room was dark, small, with some paint on parts of walls that did not match. Heat didn’t quite work, was set to 80 yet only blew at 70 no matter what. Bathroom was cold regardless of the heat. The cabinets smell of mold. The door to court yard didn’t lock. The bed corners were so harp we both kept bumping in to them. Lastly the buckle on my son’s ( birthday present) backpack went missing. Bag never left the room, I find it super disturbing to discover that someone came to the room and went in to my bag. We walked in with the buckle and left without it. The $900 backpack ruined. It seems as someone tried to open the bag and didn’t know how to close it back up. So they just took the buckle with them. Terrible experience for both of. Absolute ruined. Waisted time and money.

Leisure Family

8/10

Excellent

20 Dec 2025

nathaniel

Beautiful classical timeless old-world hotel.

Partner

10/10

Exceptional

08 Dec 2025

Bency

The Bellevue is one of the best hotels I have stayed at. I love the old school architecture and the location is excellent. The walking distance to Academy of Music & The Kimmel Center is so ideal. City Hall, Old City, Rittenhouse Square are all within walking distance. Definitely a hotel worth staying at

Leisure Self

6/10

Pleasant

08 Dec 2025

Joshua

We had an amazing check in, she was who you need to replicate in the team. Sadly it was down hill from there.

Room service is not real. Its delivery of sub par care and rated lower than gas station food.

They

10/10

Exceptional

07 Dec 2025

Anne Marie

Did not go to breakfast

Leisure Partner

10/10

Exceptional

05 Dec 2025

Richard

The front desk check in staff was fantistic - / enjoyed my room and all it's amenities - The work out gym was simply over the top.

Business Self

8/10

Excellent

01 Dec 2025

Ardis

The hotel was lovely and very clean. The location was great- lots of stuff was within walking distance. The elevators are very slow and breakfast was very problematic- there was a long wait and then there was literally no food. They said they would bring more but we waited over 45 minutes for them to bring food out. They did have gluten free bread, which was a nice surprise, but it took about 40 minutes to get it.

Leisure Family

10/10

Exceptional

25 Nov 2025

Hui

Good experience

Business Self

10/10

Exceptional

19 Nov 2025

Tyler

Everyone was nice and the hotel was immaculate

Leisure Family

10/10

Exceptional

18 Nov 2025

Bonnie

It was 6:30am I only wanted a coffee and the server asked for my beverage comp card yet coffee is free in the lobby. I did not have a problem paying for it. It was kind of her but she left a family with a child waiting while asking me to look for the comp card on the 19th floor.

Business_and_leisure Self

10/10

Exceptional

17 Nov 2025

Alex

This is a beautiful and historic hotel that exemplifies everything you want in a place to stay. Classy but not pretentious, it perfectly balances upscale amentities with a down to earth personality that is unique to Philadelphia. The exterior architecture and interior decor is stunning, the rooms are thoughtful and spotless, and the staff is friendly, helpful, and professional. From the vast public spaces throughout the hotel to the exceptional tilework in the bathrooms, there is always something to appreciate. In addition, the guest access to the Sporting Club takes this experience to a whole other level.

Self

10/10

Exceptional

15 Nov 2025

Jerry

The hotel was absolutely beautiful. Located right in the heart of center city, walking distance to so many points of interest in Philly including Old City, Rittenhouse Square and more. The rooms were well appointed, clean and spacious. My only critique is that the restaurant, while beautiful, had subpar food, wine and service. It was nearly empty every night and for good reason. With such close proximity to so many other dining options, it could’ve been so much more. Otherwise, great stay. We would absolutely stay there again.

Business_and_leisure Partner

6/10

Pleasant

02 Nov 2025

Patrick

The room was great. Very clean and nicely decorated. The overall experience was awful outside that. The hotel and hotels.com charged me. Took a lot of work to get it resolved.

Business

10/10

Exceptional

29 Oct 2025

douglass

Great location, friendly staff, nice amenities
Indoor courtyard is very nice

Leisure Partner

10/10

Exceptional

24 Oct 2025

Natasha

Amazing, attentive staff

10/10

Exceptional

20 Oct 2025

Denis

We had a wedding there and we stayed there for one night. The room was clean

Family_with_children

10/10

Exceptional

19 Oct 2025

Jasmeen

Everything was top tier, the staff, the food, the room all five stars. Will definitely stay here again.

10/10

Exceptional

18 Oct 2025

Michael T

Great location, beautiful hotel

Leisure Partner

10/10

Exceptional

18 Oct 2025

Briggs

Amazing atmosphere throughout the hotel. Staff was always professional.
Concierge was one of the best I have ever interacted with

10/10

Exceptional

17 Oct 2025

Mary Ann

The hotel is beautiful and luxurious, especially the lobby. The room was tastefully decorated and felt more like an old-world apartment with modern touches. The walk-in closet space was very large, the bathroom was spacious, including the shower area, and the room had adequate seating areas. The bed was comfortable. We were on a high floor, making it very quiet at night. The staff, especially the head of the bell staff, were not only friendly but very helpful. We were, however, disappointed in the breakfast service. It took 45 minutes to serve a simple order, and the staff seemed disorganized. A more extensive buffet offering would be a better option.

Partner

10/10

Exceptional

14 Oct 2025

Carla

The staff goes above and beyond. It’s a beautiful propriety and the staff complements it .

10/10

Exceptional

13 Oct 2025

michael

Great hotel

Leisure

10/10

Exceptional

13 Oct 2025

Brendhan

Beautiful hotel

Leisure

10/10

Exceptional

11 Oct 2025

Gina

Staff was really nice and everything was so clean!! I will definitely be staying here again! Everything was within walking distance

Leisure Friends

8/10

Excellent

08 Oct 2025

Mari

Very pretty hotel with nice rooms. There is no mini bar or snacks available in the room and no restaurant on site so don’t stay here if you want room service but other than that as had a beautiful stay

Leisure Partner

8/10

Excellent

06 Oct 2025

Melanie

The hotel is beautiful. The beds are comfortable and rooms are quite large. We were in room 1726 that opens to courtyard which is wonderful but that and the placement and choice of light fixtures makes the room quite dark. It’s quite difficult to get ready (make up/shaving)

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

genir

Beautiful property. Great location. Loved the hospitality and cleanliness. Will definitely stay here again.

Business_and_leisure Partner

10/10

Exceptional

22 Sep 2025

Scott

Great location. Super friendly staff. Excellent use of adjacent sports club.

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Kimberly

The front desk manager Benjamin was extremely helpful, polite and delightful. The concierge was spot on with recommending a spa and his follow through impeccable. The cleaning staff were cordial and thorough.
The engineer was swift and very capable of fixing our door lock which malfunctioned.
The front desk women seemed very timid, cowed and unable to stretch beyond rules that they perceived as rigid.

Business_and_leisure Pet

10/10

Exceptional

16 Sep 2025

Khadijah

Beautiful Vintage aesthetic. I love the appreciation of the old glamour and Art Deco shown throughout the hotel.

Leisure Self

10/10

Exceptional

14 Sep 2025

mary ann

Large clean room Broad St was a little car noisy but overall a great place

Leisure Family

10/10

Exceptional

11 Sep 2025

Joseph

I had an amazing experience at the Bellvue, the gym is absolutely spectacular.

10/10

Exceptional

28 Aug 2025

ken

The staff was amazing- friendly, attentive , above and beyond expected in a high-end hotel . The interior is refurbished , but classic. The only thing I did not like was room service breakfast served like take-out, with plastic ware in a paper bag. I wanted the cart with real plates and silverware .The food was good, but no effort in presentation .

Leisure Partner

8/10

Excellent

17 Aug 2025

Stephanie

The hotel is absolutely gorgeous! When we checked in, we were told there would be bottled water available in the room but that there were currently two only. Since we had a party of three, they apologized and stated they would bring a third bottle. They never did. Checking in was easy. Checking out was easy. Parking was easy. When you first enter, you have the option to choose how many nights you are staying. You pre-pay so that you have in and out privileges for the duration of your stay.

10/10

Exceptional

16 Aug 2025

JAVIER

Very good

Leisure Family

10/10

Exceptional

01 Aug 2025

Marija

Luxurious, vintage, classy. We were given drink vouchers.

10/10

Exceptional

01 Aug 2025

Dao

Good location

10/10

Exceptional

31 Jul 2025

shannon

This was such a gorgeous property, the historic building was beautiful and the room design was crazy good. There was a mural in the closet. A Mural. In the closet. A mohair velvet pillow, a really nice possible cashmere end of bed blanket. I loved everything about this place.

Business Self

6/10

Pleasant

06 Jul 2025

Raymond

We had a nice stay at the Bellevue. Our room was comfortable, and clean. Our biggest issue was at Pergola, for breakfast. We ordered eggs and omelettes, which seemed a safe bet. Unfortunately, they came with potatoes that were covered in garlic and onion powder, rendering them completely inedible. We sent one of the plates back and said we couldn’t eat it , it was so bags. There was no apology, and they still billed us for it! We should have argued, but instead chalked it up to a learning lesson, and probably won’t be back.

Family

10/10

Exceptional

30 Jun 2025

Sheereeda

A most stay

We had the most loveliest time at this beautiful hotel. The staff was simply amazing. Friendly, helpful and kind. The hotel itself is perfect. The ambiance is amazing. I will always book at this property upon returing to Philly.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Jonathan

Gorgeous hotel with great amenities

Leisure Partner

10/10

Exceptional

21 Jun 2025

Kimesha

The Bellevue was excellent for our stay. The Sporting Club that’s available for hotel guests to use has everything you’d need in a health club and more. The hotel is quiet and located in walking distance to several shops and restaurants. Hotel staff was friendly and the XIX restaurant within the hotel was a delightful experience.

Leisure Family

10/10

Exceptional

15 Jun 2025

Antoinene

Very nice and relaxing stay. I can't wait to visit again. Everything was perfect.

Self

10/10

Exceptional

27 May 2025

JAVIER

Nice room, good location