Name: Quality Inn Center City
Address: 1208 Walnut Street, Philadelphia, 19107, US

6/10

Pleasant

01 Aug 2026

James

Staff was mostly pleasant. Very old building that needs updating. Bathroom has been updated, but the rest needs help. Window a/c unit is noisy. Tiny, tiny elevator. No luggage carts available. When asked about them, told they wouldn’t fit in the elevator. You have to walk through the breakfast area to get in and out of the building and it’s tight. Closest available parking is at a garage across the street. Key card doesn’t work at front door. Have to be buzzed in.

10/10

Exceptional

26 Jul 2026

Elise M Forier

I loved this place! There are not a lot of luxuries and the rooms are plain, so if you like things to be \"modern,\" you won't like it. But it is clean and quiet and the location is excellent--right in the walkable heart of the city, with all museums, theatres and attractions easily acccessible. The building is old, so there are creaky floors and cramped hallways. The elevator is tiny. But the place reminded me (in a good way) of my first apartment--cozy, quiet, safe and a little worn. If I go back to Philly I would stay there again.

10/10

Exceptional

23 Jul 2026

Leonardo

Excelent

10/10

Exceptional

21 Jul 2026

Sara

Greta locations for local site seeing spots!

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Emily

The room was impeccably clean, had soft pillows, comfortable mattresses and a quality TV. The staff were freindly and efficient. The AC was very cold, but a little noisy, my only complaint.

Family

4/10

Poor

18 Jul 2026

richard

The air conditioner was very loud and affected our sleep. In the first room we were given, the escalator did not reach the floor we were assigned, and we carried 2 heavy bags up a narrow and steep stairwell. The air conditioner was placed on a table next to the bed. The room had no resemblance to photos seen on the website and we asked to change rooms. In the second room assigned, the fixtures were dodgy, toilet roll holders, ledgers in the shower recess were not fixed properly. We had to ask numerous times for rubbish to be removed. On the positive, it was in a convenient location, and the bed was comfortable.

Very disappointed with the hotel and Expedia. Expedia accuracy of information was misleading.

Partner

4/10

Poor

17 Jul 2026

Elaine

Centrally located but the hotel looked like a pig wearing lipstick. Dusty bathroom fan, moldy caulk in the bathroom, light above the shower didn't work so it was very dark, cheap rugs lining each hallway were curling on all four sides causing a tripping hazard, rooms facing the street have window ACs that cooled the room but also let in all the noise at all hours of the day and night so there was no peaceful sleep. We didn't have the option to switch rooms to the back of the hotel since only the front rooms had two queen beds (we visited as a family of 4).
Complimentary breakfast was nice but not enough seating for our family plus other guests. We were standing on top of each other most of the time.
I understand that people usually only sleep in the room and don't spend a lot of time there, but it ended up raining one day so we spent a few extra hours in the hotel room before going to dinner. I was so grossed out by the bathroom that we chose not to shower while we were there. I will say that the staff tried to accommodate us as best they could.
I would not recommend this hotel to anyone. It's not worth the extra money in your pocket.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Caroline Jeana

It’s just as the other reviews, excellent location, nice and helpful staff and great rates. We could walk to the convention center and to Independence Hall area. 5 min walk to the subway stop too. Breakfast was great and nice and quiet guests staying there.

Family_with_children

4/10

Poor

15 Jul 2026

Richeline

I stayed there for one night. The location was fine for the price, but the place itself was quite poor. It definitely needs a full renovation - everything feels very old and run down. I wouldn't stay again until it's updated.

Friends

6/10

Pleasant

12 Jul 2026

Steven

Stay was ok for the location

10/10

Exceptional

12 Jul 2026

Siddharth

I loved the stay

Self

8/10

Excellent

09 Jul 2026

Timothy

Nice welcome by staff. Building is old but room was clean and had everything I needed. Breakfast was nice. Great location.

Self

2/10

Poor

07 Jul 2026

Robert

Would not stay again. Hotel was dirty, and felt unsafe from location to door locks. Overpriced for the low quality received. Odd smell in room, itchy sheets, lumpy pillow. Uneven floors.

Self

2/10

Poor

05 Jul 2026

Ayana

We arrived at 10pm on our day of check-in after a horrible travel day and ended up checking out two days early first thing the next morning and booking a different hotel. Floors are uneven, paint and wallpaper is literally falling off the walls, surfaces in the room looked like they haven’t been wiped down ever, and mystery stain on the bed?? The worst part was the AC— it’s the loudest unit I’ve ever encountered and woke us up all night every time I started again. Do not recommend.

Partner

8/10

Excellent

05 Jul 2026

Saajedul

Location

Self

8/10

Excellent

05 Jul 2026

genoveva

Great staff very friendly and helpful. The building is older so floors need some work. Great location

Partner

2/10

Poor

01 Jul 2026

Ivan

The cleanliness is terrible, the smell in the room is unbearable, and the noise from the air conditioner keeps you from sleeping. The front desk staff think you're staying there without paying.

Self

2/10

Poor

27 Jun 2026

Jessica

I’ve never felt so unsafe in my life. My friend and I literally went home at 2 am because the front desk fully let a man walk in that wasn’t even staying in the hotel. He was just standing outside like a block away, started following up, walked in after us even though the door closed because you didn’t have to scan to get in. All the front desk did when they didn’t recognize him was ask what room he was in, he said a random number and then took the elevator which also didn’t require a scan to get in. We’re like okay we’re going to hang out maybe door dash something or go grab something from a corner store. When we come back, he’s eating food he doordashed in the lobby, literally waiting for us. Absolutely zero security, I’ve genuinely never feared for my safety like that. The staff did nothing, didn’t ask if we were okay, didn’t ask him for id or even a room card.

10/10

Exceptional

26 Jun 2026

Amy

Liked the location and staff. Free breakfast was mediocre

Family_with_children

10/10

Exceptional

24 Jun 2026

Mary

The elevator wax so small and it was difficult to get my moms scooter in there

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Jason

Perfectly appropriate for the price. No complaints. Great location.

Self

10/10

Exceptional

21 Jun 2026

Carlos F

Nice clean room the staff good .No complaints

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

rusty

Nothing great but it worked

Family

10/10

Exceptional

15 Jun 2026

Alexander

You’re not going to get a better deal. It’s cheap and it’s no-frills but it’s clean, everything works, and the people are nice. It’s exactly what it should be. Definitely recommend if that’s what you need

Self

2/10

Poor

09 Jun 2026

Alice

The room was not clean. The headboard had stains, the carpet was not vacuumed and the toilet ran all night. When we pulled the sheets back there was a gum wrapper on the sheets!

6/10

Pleasant

08 Jun 2026

Miguel

Conveniently located hotel with the basics.

Partner

10/10

Exceptional

04 Jun 2026

Deborah

Great staff and location

Partner

8/10

Excellent

04 Jun 2026

Christopher

About what I'd expect for a cheap hotel room, but not bad. Pretty clean act it's fairly new so looked pretty good. Nice staff. Bad TV channel selection!!

Self

10/10

Exceptional

04 Jun 2026

Dominique

Clean, friendly staff, perfect location for trip

Family

10/10

Exceptional

29 May 2026

Deborah

Staff members were great! Love location!

Partner

8/10

Excellent

27 May 2026

Andrew

Not lavish place but helpful staff clean accommodation good value for money

10/10

Exceptional

24 May 2026

Brian

nice place nice staff

Partner

4/10

Poor

22 May 2026

Sarita

Location was convenient but that was about it. When we arrived we were told that our room was on the 7th floor but the elevator (very small) only went to the sixth floor and we would have to climb the stairs….not a big deal but it was a very steep set of stairs that led to the “William Penn Suite”. It was a very hot day and the AC not on. The suite was very strangely designed, one room had a window air conditioner the other had a room air conditioner balanced on the night stand, the bathroom was between the rooms and was not air conditioned. Neither room cooled down even with both air conditioners running.

Family

8/10

Excellent

22 May 2026

Eleonora

Great location, helpful staff, good breakfast, but room cleaning is not a priority

Family

6/10

Pleasant

20 May 2026

Tom

The location is great and the staff friendly, but the hotel is in rough shape. The shower head, sink faucet and the toilet paper holder were all loosely attached to the wall and the repairs were cosmetically poor. Also the room has one window that was 100% blocked with a window unit AC.

Self

4/10

Poor

19 May 2026

Nathalia

Worst room ever

Partner

8/10

Excellent

18 May 2026

Kristin

Our room was clean. The building is wonky. Very narrow hallways. Can’t sit on the toilet properly because our knees mashed in to the shower door. Elevator is very small. It’s fine, just know your emergency exits. The breakfast was surprisingly good. The staff was very kind and helpful. And the location is excellent.

Family_with_children

10/10

Exceptional

16 May 2026

Chad

Great location, nice staff, decent room, super safe.

Self

8/10

Excellent

15 May 2026

Emily

Breakfast was good— yogurt, cereal (Cheerios and Raisin Bran), bagels, muffins, instant oatmeal, bananas and apples, and waffles. The elevator was narrow so I’m not sure someone in a wheelchair could actually get inside of it. Room was clean but my fridge did not work and smelled awful even though nothing was inside of it.

Self

6/10

Pleasant

15 May 2026

Peter

I would give it less than three stars, but the location is great. I had a prepaid reservation yet. When I arrived it took almost 30 minutes to check me in. Upon entering the elevator, I looked for a button to signal the seventh floor. I was told I have to go to the sixth and lock up a flight of stairs to the seventh floor, where they were only two rooms. I had the “William Penn suite“ which was adequate, but I could not walk up the steps with my back, I had to take a couple trips. The hotel needs to be updated and it doesn’t really have much in terms of amenities, but like I said, it was in a great location.

Self

2/10

Poor

14 May 2026

dan

A mouse ran across the lobby when checking in. Scared a guest and the check-in lady. I was given a room on the 7th floor. Room 701. The elevator goes only to the 6th floor. Then you have to climb up a set of steep and narrow carpeted and dirty stairs. On the 7th floor the walls are dirty with markings from some construction work. The room had the pompous name “William penn suite”. They are two rooms connected with a narrow hallway. The rooms have basically no windows and you feel like in a basement - even if you are on the top floor. The carpet looks dirty. In one room there is a big white piece of equipment on the night stand. It is a portable air conditioning unit that blows air directly over the bed. Over all this is the worst hotel I ever stayed in. I have a video I would like to attach

Self

8/10

Excellent

14 May 2026

Linda J

Left before breakfast & parked in Wills Eye lot as I had eye surgery that morning.

Family

10/10

Exceptional

11 May 2026

Dawn

Great staff, clean and great area.

Self

6/10

Pleasant

10 May 2026

Sharonda

I was given room 300 which is in need of updating. I told staff that I wanted a better room for what they're charging and the security deposit wasn't disclose on Expedia. However, I was given a better room the first floor. The price doesn't meet the room standards.

Self

2/10

Poor

08 May 2026

John

Don’t stay here.

Very poor quality hotel. Good location but that’s about all there positive things I can say.

I had other guests and staff walking into my room three times at 1am due to mix up during check in. Another guest was given my room key and walked in. After she left the reception staff came up and let themselves in to check what was going on. After I explained who I was and this was my room he came up again and demanded ID to prove I was who I said I was. I was in bed at the time.

Breakfast was terrible, hotel was in bad need of a deep clean and update. Very noisy due to poor windows and street front location.

Don’t stay here.

Self

6/10

Pleasant

08 May 2026

Diana

Great staff. Old hotel and the fake chemical air fresheners were awful. I coughed and sneezed the whole time

Self

10/10

Exceptional

08 May 2026

Deborah

The hotel is great location and the staff is wonderful. Rooms were good!

Family

8/10

Excellent

07 May 2026

Nancy

Friendly welcome and helpful staff, great location and a good overnight choice

6/10

Pleasant

05 May 2026

Jurcek

Good location!

Partner

10/10

Exceptional

04 May 2026

Deborah

Room was spacious, clean, awesome staff. Perfect location for walking to all the places you would want to see in Center City area. Don’t forget yo walk to Rittenhouse square, it was a welcome surprise of statues and foliage.

Family

6/10

Pleasant

02 May 2026

Bruce

This hotel desperately needs an update but the parking garage across the street is convenient and safe and the staff was pleasant and helpful. No discount for in out garage privilages. The best feature of this hotel is that it is in a great location. We were able to walk to most places we wanted to visit.

Partner

10/10

Exceptional

02 May 2026

Mariluz

Everything it was good

6/10

Pleasant

30 Apr 2026

Martina

The room was clean but the shared spaces weren’t. Breakfast looked good. WiFi worked okay. The location is amazing

Self

6/10

Pleasant

29 Apr 2026

Tommy

The TV was broken the curtains were falling off the wall the blinds were cracked up in the restroom .The breakfast was horrible, if that's what you going to call it it was really nothing there, Parker was very expensive they say they offer a discount but you have to get a parking sticker first and you can't get a parking sticker, because there's no parking in front of the hotel so you have to pay fo patk first. I WILL NEVER STAY THERE AGAIN..............

Friends_and_family Friends

6/10

Pleasant

28 Apr 2026

Sarnail

Lobby area and other areas very congested, the room need fixtures and fitting repair. Staff was great.

Self

6/10

Pleasant

25 Apr 2026

Letisha

The pictures of this property are misleading. The Lobby is nice but once you get upstairs it gives a boarding house/ Motel feel. Rooms are extremely tiny and outdated. It was hard to get comfortable. I would not return to this property.

10/10

Exceptional

24 Apr 2026

Paul

breakfast selection was just ok, small elevator, parking was in garage across the street, had to pay. 'friendly staff.

Self

4/10

Poor

20 Apr 2026

Patrick

The noisiest hotel room. You will need earplugs. The room could do we with sound proofing from noise outside and neighbours.

Self

4/10

Poor

20 Apr 2026

Benjamin

My main complaint relates to the fact that someone on my floor was smoking cigarettes in a non-smoking hotel. The smell drifted into my room and lingered. I let two staff members know, and left a message via Expedia (in my message, I asked staff to please let me know if the issue was addressed and resolved). In two instances, the smell of the smoke made me either leave the room or put a mask on.

Self

8/10

Excellent

20 Apr 2026

Kathryn

The location of this hotel is truly amazing, as it was close to tons of restaurants, shopping, and everything you’d want to be near. The building was secure and the location felt safe.

The rooms are quite small, so I’d recommend this hotel for more “spry” travelers who don’t plan to spend a lot of time in the room. Getting around the space, especially the bathroom, can be a bit tricky. My husband is tall and definitely felt a little cramped, but for the two of us, it worked fine for a few days' stay.

I always appreciate a continental breakfast, so that was a nice perk.

The staff was friendly and welcoming throughout our stay. One thing to note: our room was fairly noisy at night. You could hear people outside, car horns, and alarms into the early morning hours. That said, it’s part of staying in such a convenient, central location. Running the air conditioner or using a sound machine should help with that.

Overall, we had a good experience and would stay here again, just with realistic expectations about space and noise.

Business Friends

4/10

Poor

18 Apr 2026

Jake

The staff members were friendly. However, the place is rundown and not well-maintained. The entrance and lobby are not kept clean. The coffeemaker in the hotel room is non-functional. I would not stay in this hotel again.

10/10

Exceptional

13 Apr 2026

Vanessa

There was a little mold in the shower

10/10

Exceptional

11 Apr 2026

John

Great location, decent pricing for the area!

Friends

8/10

Excellent

07 Apr 2026

Christopher

The internet was a bit slow and seemed to fade out sometimes. Other than that, the hotel is clean and the staff is very friendly and helpful. It is definitely a good value for a stay in center city Philly.

Friends_and_family Family

2/10

Poor

01 Apr 2026

Daquan

No

4/10

Poor

30 Mar 2026

Amy

Terrible television. Good location.

Self

4/10

Poor

30 Mar 2026

Cynthia

We found the property to be shabby - the lobby was cramped, and felt run down. Our room was pretty beat up; the mirror in the bathroom was bashed, there was a chunk out of the bathroom show tile, a mouse ran across the room and darted under the refrigerator in the room. The hallway had linoleum flooring that was meant to look like wood, but was coming up all over the place and made for an opportunity to trip if you didn't watch your step.

Partner

10/10

Exceptional

30 Mar 2026

Jay

Excellent staff, room was clean, hotel is old and dated.
Location is perfect for Thomas Jefferson campus and hospital.

Self

6/10

Pleasant

27 Mar 2026

Patrick

Fresh towels every day, WiFi was OK

4/10

Poor

26 Mar 2026

Ryan

Room wasn’t very clean. Had unknown hair left in sink. Remote control was broken, lots of street noise.

10/10

Exceptional

25 Mar 2026

Omar

The hotel is clean and good customer service

Self

10/10

Exceptional

24 Mar 2026

Omar

The room is clean and nice

Self

2/10

Poor

23 Mar 2026

Tarah

When our first room wasn’t clean and smelled like smoke, they attempted to change our room to a different room, and that one hadn’t been

10/10

Exceptional

22 Mar 2026

Charneil

Great staff. In and older building but that’s what you expect going to a really historic city. Cleanliness was not trouble. Breakfast is just coffee, bagels, and bananas.

Family

6/10

Pleasant

17 Mar 2026

Emily

Great stay for needing a place to sleep in a super convenient location

10/10

Exceptional

17 Mar 2026

Josline

Great location, good enough for a night or 2

4/10

Poor

12 Mar 2026

Rakesh

One word: Bedbugs.
(There was also a dead cockroach in hallway, but the bedbugs were the dominant factor. I'm terrified some eggs will stick to my clothes and infect my home....will need to undress in the garage and go straight to washing machine!)

4/10

Poor

12 Mar 2026

Geri

No parking available; not at all what I expected from a Quality Inn. Would not stay again

8/10

Excellent

11 Mar 2026

Derek

Room was clean and the staff was nice. It wasn’t anything fancy. The location and price was great!

Partner

2/10

Poor

10 Mar 2026

Hessy

We saw a mice in our room . The place small and not clean .

6/10

Pleasant

09 Mar 2026

Patricia

Room was small and very dark. Poor lighting.

Self

6/10

Pleasant

09 Mar 2026

sabrina

The z

2/10

Poor

05 Mar 2026

Valeria

I recently stayed at this hotel while I was in town because a family member was hospitalized. Unfortunately, my experience was extremely disappointing.

When I first arrived and checked in, I immediately noticed there was a leak in the ceiling in the lobby. After an already stressful day dealing with my family situation, this was not a great first impression.

The first night I was so exhausted and overwhelmed that I didn’t really inspect the room. I left early the next morning and didn’t return until later that night. Once I had time to actually look around, I was shocked at the condition of the hotel.

The hallway on my floor had flooring that was literally coming up, which looked unsafe and poorly maintained. Inside my room, things only got worse. I found a clump of hair in the shower, which made me question how well the room had been cleaned. The carpet in the room was uneven and felt like it hadn’t been properly installed or maintained.

There were also multiple damaged items in the room. The blinds were broken, the bed skirt was ripped, and even the garment bag provided in the closet was torn. It felt like the room had not been maintained or inspected in a long time.

Given the circumstances of my trip, I really needed a clean, comfortable place to rest, and unfortunately this hotel did not provide that. The condition of both the common areas and the room itself was very disappointing.

4/10

Poor

05 Mar 2026

Sherry

Staff was friendly but the parking was deceiving they said parking was included when I got there they informed I could park in a parking garage they gave me a ten percent discount but it was not free parking

Friends

6/10

Pleasant

04 Mar 2026

Dr. Roxanne

Staff was helpful. Property needs attention. The roof was leaking at the frint desk. My room had no air. The hallway and elevators very tiny. Room very damp and stuffy. The connecting door was wide open when closed can see and here into other room.

Partner

6/10

Pleasant

04 Mar 2026

Courtney

Convenient location, not the best unkept lobby and hallways, but good spot and good room

Friends

2/10

Poor

03 Mar 2026

SengChee

never accidently left anything in the hotel. I left my expansive charge in the hotel. I called next day, they told me they did not find anything. I am very sure i forget to unplug my charger and it was in the room. But nope, they told me they never see it. They said cleaner did not see anything and that is the end of the story.

The truth is, just just don't care.

2/10

Poor

01 Mar 2026

Lindsey

I had asked three times for a cot to be sent to my room. The first two times they said they would get right on it and send it up. I came back at night and there was no cot in my room so I went down to ask them to bring a cot up and they told me they do not have any and they couldn’t accommodate it. I wish someone could have told me that one of the first two times I asked as it was very frustrating.

Partner

10/10

Exceptional

26 Feb 2026

Omar

Great staff and clean room

4/10

Poor

25 Feb 2026

Antoinette

Trash can wasn’t b

8/10

Excellent

22 Feb 2026

Lisset

We stayed here for one night on a last-minute trip and chose it mainly for the location and affordability. It’s right in the Center City area, in a neighborhood that felt safe to walk around at night, which was important to us.

Check-in was quick and efficient. The staff wasn’t overly warm, but everything was smooth and straightforward.

Our room was on the first floor. It was small but very clean, which I really appreciated. The only downside was that there was no window, which made the room feel darker and quieter than I’m used to (especially coming from NYC, where I’m used to city noise and bustle). The room also felt a bit stuffy — even with the thermostat set low. Thankfully, there was a fan in the room, which helped me sleep more comfortably.

Amenities included soap, shampoo, conditioner, body lotion, towels, a hair dryer, microwave, and fridge. An ironing board and shower chair were also available, which is great for anyone who may need those accommodations. Water pressure in the shower was perfectly fine.

The location was honestly perfect — within walking distance to places we wanted to visit like Reading Terminal Market and several museums. Breakfast is included from 6–10am and offers basic options: cereal, muffins, fruit, yogurt, a waffle maker, and coffee. Nothing extravagant, but it gets the job done — and we planned to eat out in the area anyway.

Overall, it was a clean, affordable, and very conveniently located option for a short stay. A few comfort drawback

Partner

2/10

Poor

20 Feb 2026

Tyler

People smoked in the room prior to my stay, and the room had cigarette burns in the shower curtain, the smoke detector was covered in a plastic bag to cover the smoke detector. The front desk seemed to not care when I inquired about it they did seem to care. The room itself was good but had a lingering stench of marijuana.

Leisure Partner

10/10

Exceptional

19 Feb 2026

Kimneesha

Great

2/10

Poor

16 Feb 2026

Caitlin

The room was gross - shower was dirty , broken furniture , clumps of dirt (?) on the wall and smelled heavily of cigarette smoke despite being a non smoking room

8/10

Excellent

16 Feb 2026

Ebony

the room was great i was only there for night my only issue was the room door battaries went dead so I was locked out for about 20mins

Leisure Friends

6/10

Pleasant

10 Feb 2026

Jeffrey

The first thing we noticed was that the flooring in the hallway was uneven and breaking apart. The door lock on our first room did not lock. We were then moved to the room next door. The room was clean however expect toiletries and complimentary coffee were not stocked. The window HVAC unit had a fan that was load on low and caused trouble when sleeping and had to be shut off. The complimentary continental breakfast was OK. However the staff spent more time talking on their phones then making sure all items remained stocked, coffee and baked goods.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Jared

Everyone interacted with was max southern hospitality. Super great visit

Leisure Self

6/10

Pleasant

05 Feb 2026

Don

It was fine, cost was fine, staff nice, hotel clean. Real weird to have a drafty window AC unit permanently screwed in in December. We got an extra blanket, jacked the heat up all the way and covered the AC with our coats. You got to cover those things. Would stay again in Spring or Summer.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Teraz

All of the above very polite & nice & accessible & helpful, would/will definitely stay again

4/10

Poor

02 Feb 2026

Franklin

First, breakfast was horrible. Rooms too tiny. The entrance needs more cleaning. Etc.

Leisure Self