Name: Courtyard by Marriott Philadelphia Downtown
Address: Arch St, 1421, Philadelphia, 19102, US

10/10

Exceptional

24 Jul 2026

Joseph

Great location. Clean hotel

10/10

Exceptional

20 Jul 2026

Corey

The suite was perfect for our family of 4. Nice space, clean, comfy beds, glad to have a bathtub (instead of a walk-in shower) for our two little kids. Great location and easy valet service. Would stay again!

Family_with_children

10/10

Exceptional

20 Jul 2026

JENNIFER

The room was clean and comfortable

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Michael

Nice place for the price. Could of have a little better maintenance especially for new renovations

10/10

Exceptional

18 Jul 2026

Lucretia

Great experience! Staff was very helpful. Room was nice and bed was comfortable. Close to Philly downtown sites.

Partner

10/10

Exceptional

17 Jul 2026

Courtney

Great place to stay. It was centrally located and allowed us to explore the city. Would stay here again.

Friends

6/10

Pleasant

13 Jul 2026

Ashanti

We arrived and the bedroom was unfortunately dirty. It appears that the previous guest had dropped food at the entrance of the room. It was not cleaned. I requested at the front desk if they could please clean the room by the time we got back. They did the regular maintenance / clean up, but completely ignored the food that the previous guest spilled on the floor. The bed was also not made well on the first night. Lastly, they had the name of another guest written down on the board. It looked like they just quickly threw it all together without actually cleaning anything and was honestly very disappointing.

Partner

8/10

Excellent

13 Jul 2026

Joey

Great location, great prices

Partner

4/10

Poor

12 Jul 2026

Jahanger

There was insects in couple places

6/10

Pleasant

06 Jul 2026

Wendy

For what they charge it’s not worth it, the rooms are way too dim, the shower has poor water pressure and wasn’t that clean. They have the cheapest toilet paper! The staff for the most part are not helpful or friendly with the exception of one young man which I don’t remember his name he was very helpful.

Partner

10/10

Exceptional

05 Jul 2026

Larry

Extremely well run. Professional staff. Great location and breakfast.

Self

4/10

Poor

04 Jul 2026

Saravanakumar

Just rude service, the parking services takes 25mims to get your car and they charge $70

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Carolyn

The property was well clean, the $200 deposit was to steep and I shouldn't have had to ask for clean towels and wash clothes. On top of that $70 a day for parking outrages. I will not be returning to this hotel.

Family

2/10

Poor

01 Jul 2026

Kwaku

Updated hotel with abysmal customer service, from valet (had to go inside to request valet who still took another 15 minutes to show up, and then advises you to expect 25min for car pickup, all for $74.65 per day) to front desk staff (single seated staff member upon entry who had to go get someone to check us in; after waiting for Nylah, she was extremely unwelcoming, provided no direction to amenities or even the elevator after checking in and had a general \"not my job\" attitude when asked questions, including about the valet), to dining staff (no acknowledgement/greeting at all when walking up). The street was blocked off completely for the majority of the day hours after check-in due to some sort of festival, which is not the hotel's fault, but it would have been good customer service to advise guests of this upon checking in. As we are visitors to the area, it would have been nice to be advised of alternate routes to get to the hotel. Would never return to this hotel again and would not recommend to anyone.

Partner

6/10

Pleasant

29 Jun 2026

Jennifer

Great location- centrally located in center city. Walkable distance to a lot of attractions.
Our feedback, the reels & sheets were not great, rough and scratchy. Also, housekeeping never came to freshen up our room our entire stay, so we ran out of towels. The woman at the front desk wasn't very friendly either. The valet stand gentleman was lovely and super helpful though.

Family_with_children

10/10

Exceptional

27 Jun 2026

Cheryl

It was our first time to the city and the location was excellent. Staff was friendly and the room and atmosphere were super nice!

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Michael

The location was great and the historic nature was inviting. But the highlight was the staff interaction. Dedicated to service. A standout was Catherine, the Front Office Manager who checked us in and provided a very welcoming service.

Family

4/10

Poor

18 Jun 2026

Jody

Hotel computer bug lost me $600. Staff refused to acknowledge was unreasonable.

Seeking a 6/15-17 stay starting the next day (Mon), fat fingered 6/14-17, starting Sunday, 1130pm the night of booking.

Showed up Mon afternoon to check-in. Saw my mistake, I’d overpaid for 30 mins of an empty room. Nbd, I said, my mistake, I’ll eat it. But the computer canceled my entire stay as a “no show.” No call, email, msg (event thru app) from hotel.

Now Expedia says no refund if YOU cancel, but the hotel canceled. Mind you this was 16h after submitting, I hadn’t missed any next day’s check-in time. Simply, the computer’s date field ticked.

Staff acted like cops, overtalking, rehashing the mistake I’d owned to pretend they couldn’t see the absurdity of a no-contact cancellation. I wasn’t seeking to excuse my mistake, just some human help/ responsibility for the compounding effect of brittle computer policies. They “couldn’t” contact me \"b/c Expedia keeps client info confidential\" –> relay services exist. They “couldn’t” refund me b/c Expedia sets policy -> not true.

They had vacancies, the help they could offer was the privilege of booking again (pay twice!). I left. Later two separate Expedia reps confirmed the hotel approves refunds. They contacted a Katherine who denied both requests for the unused nights.

tldr; Nice hotel-shaped AirBnB. Don’t prepay. Don’t expect professional service if a mistake happens. Policies aren’t accidental.

Partner

10/10

Exceptional

16 Jun 2026

Bonnie

The bar tender was a female that acted as if the guests are bothering her yet there was only 3 of us in the entire bar area and no other guests. It was 10pm in the evening and the bar did not close for another hour. I felt sorry for the one guest that she was mean to. She does not belong in the hospitality business. She moved so slow and was annoyed to be there. I stayed on 6/15/2026 so hopefully management will see this and watch the video of the evening. Otherwise, the property is always so nice, and the staff is great except this one person.

Self

6/10

Pleasant

16 Jun 2026

Bala

The room was very dark.
The staff at the restaurant wasn't helpful.

Family

8/10

Excellent

12 Jun 2026

Maxine

We thought the reception desk staff was not welcoming or helpful with dining information or information for first time travelers to Philadelphia.

The restaurant served good food but appeared as a bar, not a restaurant. The only waitress was also the bartender. Either the reception desk staff should be more informative about the bar/restaurant or there needs to be better signage.

After registering, the receptionist gave us our room keys with the room number on the folder, but did not tell us where the elevator was located nor that the room signage on the 5th floor was inadequate. Fortunately we found a housekeeper who kindly walked us to our room. We are world travelers and have never experienced such poor room directions.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Sharnae

Good for a quick stay. The rooms are a little small, lacks view and could be updated.

Partner

2/10

Poor

07 Jun 2026

Jeffrey

Breakfast good, staff at night, terrible, bartender with miserable attitude, front desk, not helpful whatsoever, room, not clean and had to change rooms due to it smelling like smoke, even the second room, not clean. For a two night stay we checked out and left early because we couldn’t stand this hotel.

Partner

10/10

Exceptional

05 Jun 2026

kyoungsoo

Thank you

Self

8/10

Excellent

04 Jun 2026

Bonita Renee

It was in a nice location

Self

6/10

Pleasant

03 Jun 2026

mark

I left something in my room and I had a hard time getting through to the hotel. The hotel said that they didn't find what I left, but ir was something obvious that you shouldn't throw away.

Partner

10/10

Exceptional

03 Jun 2026

Michael

Place was extra fantastic

Partner

10/10

Exceptional

02 Jun 2026

Selena

Toilet was stopped up but staff was nice and accommodating . Ice machine on 7th floor was out of order my entire stay

Pet

10/10

Exceptional

02 Jun 2026

Yolanda

Great location and scenery. Bikes are at the municipal building, which is around the corner. Restaurants within walking distance.

Friends

8/10

Excellent

31 May 2026

Kim

Staff was amazing and very helpful. The room was nice and bed was comfortable

Friends

6/10

Pleasant

30 May 2026

JAMIE

Valet was the first impression (although not through the hotel) extremely expensive and felt rushed to make a choice.
Steps into hotel with suitcases and heavy doors without any staff to help.
Thin walls in the room, and three towels provided so we had to go get more for our party of 5. No provided linens so again we had to go get them for our party of 5. We travel a lot, so I was surprised at the efforts we had to make for such a pricey hotel.

Friends_and_family Family

8/10

Excellent

29 May 2026

Natoya

Went for a little staycation for a break from the kids. It's located in a quieter part of the city not directly in the heart of Center City Philly but close enough to walk to shop and restaurants on a day when the weather is nice. Check in was simple but the rooms were pretty small. I did appreciate there's a microwave on every floor located with the ice machines.

10/10

Exceptional

29 May 2026

Dinorah

Neat

Family

10/10

Exceptional

28 May 2026

Francesca

Large room, very clean, everything you might need. Staff was friendly and helpful. Location is good, away from some busier blocks but easily walkable to everything downtown. Would stay again without hesitation.

Self

6/10

Pleasant

25 May 2026

Samia

Was okay.

10/10

Exceptional

24 May 2026

Victoria

The room was clean , location was great, the restaurant n bar was very cold but bartender was very nice and drinks were good.the bed was very comfortable.

Friends

8/10

Excellent

24 May 2026

Denise

The staff was very courteous

Partner

10/10

Exceptional

23 May 2026

James

Everybody was super friendly in the hotel was beautiful

Friends

10/10

Exceptional

23 May 2026

Adam

Great experience! Kind and helpful staff. Nice bar. Well done room.

Self

10/10

Exceptional

12 May 2026

William

I didn't like that you had to join a \"club\" to get wifi. Otherwise, great.

Partner

2/10

Poor

08 May 2026

Carla

Poorly trained staff who fail to provide duty of care and provide accommodations to loyal elite members. Issue originated through expedia; however, staff failed to provide a reasonable late-night resolution. Level of member support fell short of Marriott’s standard of service, and staff on site represented Marriott poorly. Tone was condescending and unhelpful. I had to physically relocate to another Marriott property at 3 am, which created more than an inconvenience, it created stress and safety concerns as a woman traveling in a major city. Staff could care less about members, and also witnessed the same staff member speaking to another guest condescendingly.

6/10

Pleasant

02 May 2026

Yan

It’s Ok. Staff was like emotionless robots. Prices for anything were ridiculous $5USD for a small water bottle. Parking is $75USD which is insane. Rooms are tiny and you gotta keep window curtains closed as someone else’s window is a few feet away.

Let’s just say I’ve seen a lot better from courtyard Marriott before

10/10

Exceptional

01 May 2026

Scott

Great location, very cool hotel.

Self

10/10

Exceptional

25 Apr 2026

Jeanne

Awesome place to stay. The lobby had a restaurant with great food. Breakfast and Dinner. The only negative it was way to bright. Would definitely go back again. Parking expensive though $ 70.00

10/10

Exceptional

25 Apr 2026

James

excellent service all around!

Family_with_children

10/10

Exceptional

25 Apr 2026

Natasha

I had a great one-night stay at this hotel.
The bed was especially comfortable, and I appreciated how quiet the room was—it made it easy to get a good night’s sleep. The location was convenient, and I felt safe throughout my stay.

Partner

10/10

Exceptional

25 Apr 2026

Stanley

The room was very nice, the staff was friendly, it was in a great location. Room service is every other day but they did provide you with extra towels or wash clothes if asked. Parking can be an issue

4/10

Poor

25 Apr 2026

liam

The ac situation in this hotel is a joke. I stayed first night. Ok ac not working. Went to desk next morning and told them of problems of room being hot. They send people to check out system and according to them all good. That night again it got hot over night and we again suffered. Thermostat set at 65 but actual reading 76. Eventually it came on and got down to 70. So what we concluded was they override the thermostat to save and you suffer. I’m not staying here again. All one wants is to have a good sleep. Not a sauna not no mater how you play with thermostat will it come on because we do not know the over ride going on. There are plenty of hotels in area same price. I will not stay there again.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Robin

Staff members were accommodating and friendly

10/10

Exceptional

23 Apr 2026

Ann

Great location and great customer service!!

Family

6/10

Pleasant

21 Apr 2026

Patricia M

Bar is very expensive. Room was not cleaned on the second day and clean towels were not provided until requested.

Family

10/10

Exceptional

20 Apr 2026

Dwight

The room was clean and spacious. The hotel was very conveniently located in Philly which allowed me to travel by foot to most destinations. The restaurant had a good selection. Bar was open till midnight so kate night drinks were also a plus

Family

10/10

Exceptional

20 Apr 2026

Jenifer

I had a great stay, the room was very spacious. The Valet associate, Del, was nice and accommodating. I recommend

Self

10/10

Exceptional

19 Apr 2026

Meshala

Will be back!

8/10

Excellent

15 Apr 2026

Kristen

Great location, clean and very friendly staff. Atrium view king bed room was small and darker than most hotel rooms. No natural lighting and room felt similar to an interior room on a cruise ship. Lamps provided lighting but not enough. Would stay here again and ensure the room type had an outside view.

Partner

10/10

Exceptional

13 Apr 2026

Leslie

We had a great experience here. Staff were welcoming and supportive. The room was clean and comfortable. We chose the option with breakfast included and the experience was great. They had a good amount of options on the menu and food was good. We will definitely come back.

10/10

Exceptional

12 Apr 2026

Sean

Everything was excellent. Room was beautiful. View was awesome. Keep up the great work. I will be a return customer!

Self

8/10

Excellent

07 Apr 2026

sean c.

The valet parking was more expensive than I expected and there was no discount associated with the hotel stay.

Partner

8/10

Excellent

06 Apr 2026

Eric

Staff is

10/10

Exceptional

06 Apr 2026

Abiola

The room/bathroom was very nice and clean. The staffs were 100%. Generally, our stay there was pleasant and the

6/10

Pleasant

05 Apr 2026

Genna

The front desk and restaurant staff were very helpful. For the most part the valets were nice but one man refused to get up from his stand inside while I was struggling with a baby and a stroller. He even looked up from his phone to see me struggle and then looked down again. All other valets were great.

The shower drain was clogged and when we returned each evening it smelled very bad.

10/10

Exceptional

05 Apr 2026

Alesya

Yes

10/10

Exceptional

01 Apr 2026

Gale

The front desk staff was wonderful and very helpful. Great location!

Friends

10/10

Exceptional

29 Mar 2026

Kelly

The staff went above and beyond to help us

Family_with_children

10/10

Exceptional

29 Mar 2026

Xiomara

Great location and excellent staff

Family_with_children

10/10

Exceptional

23 Mar 2026

Keri

Comfortable bed

Partner

8/10

Excellent

17 Mar 2026

Holly

Room was good and staff was very welcoming and helpful with suggestions, directions, etc.

Friends

10/10

Exceptional

16 Mar 2026

Lawrence

Gym was well equipped. Room was perfect with Children

4/10

Poor

14 Mar 2026

Kathleen

We’ve been coming to this hotel for several years and until now, always the same friendly faces. The new evening bartender is a disaster. Took over 45 minutes to get a round of drinks and THREE HOURS for dinner. They were not any more busy than usual. She was rude, unapologetic and a terrible server. She ruined this place for us, we will look elsewhere for next year.

10/10

Exceptional

14 Mar 2026

Robert

Great place, friendly staff. In the heart of Philly down the street from Reading Market and Convention center. Modern and updated room with a lobby on the 5th floor apart from the main lobby on the first floor.

Friends

8/10

Excellent

08 Mar 2026

Cynthia

It was fine for a night

10/10

Exceptional

06 Mar 2026

Christine

Very clean and attractive hotel and room. All the staff was friendly and helpful.

Partner

10/10

Exceptional

22 Feb 2026

Tyler

Very new and clean room. Helpful and friendly staff

10/10

Exceptional

20 Feb 2026

Zoran

Yes

4/10

Poor

16 Feb 2026

Sergey

Room cleaning was virtually nonexistent.

Leisure Partner

10/10

Exceptional

13 Feb 2026

HANNAH

Lovely staff and great rooms. Staff were welcoming, breakfast booked through Expedia was great value. Rooms were clean and everything I needed was provided. Would definitely stay again.

Business

10/10

Exceptional

07 Feb 2026

Modesto

I couldn’t find a problem or complaint. We were treated friendly. The host at the desk helped and answered any questions we had. It was a pleasure to stay there. I will come again if I’m in Philadelphia. Keep up the outstanding efforts.

Leisure Partner

2/10

Poor

02 Feb 2026

Petter

We had already checked out and asked the valet to bring our car. He left to retrieve it but came back after 40 minutes without the car. When we asked what happened, he said he had forgotten and had to go again. In total, we waited one hour for our car while we were ready to leave, which was very frustrating

Friends_and_family Friends

8/10

Excellent

01 Feb 2026

Seana

Clean room with basic amenities & helpful, courteous staff. Lovely bar/restaurant area with attentive bartender.
The only minor disruption is the guestroom doors slamming at all hours of the day and night. If you (or the guests near you, or housekeeping staff, etc.) let a guestroom door close on its own it will automatically SLAM closed ten times louder than it needs to.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Dawn Chanin

The room was spacious and clean. Breakfast was excellent.

Business_and_leisure Self

10/10

Exceptional

31 Jan 2026

Kyndra

Great service

10/10

Exceptional

29 Jan 2026

Bonnie

The room was spotless, the check-in was perfect and smooth; the dinner was amazing. The bartender was THE BEST and made an amazing spicy margarita!

Business Self

8/10

Excellent

16 Jan 2026

Glenn

Was a great location, price was good but $75 for valet parking is abuse.

10/10

Exceptional

04 Jan 2026

Florence

Management was fabulous! Extremely helpful! Hotel was beautiful, very clean and quiet.

Partner

10/10

Exceptional

04 Jan 2026

Ross

Clean rooms, attentive and polite staff

Leisure Family

4/10

Poor

03 Jan 2026

Jody

Bed and pillow were lumpy and uncomfortable. $50 pet charge but no pet amenities (water bowl, etc). Would not stay here again.

Leisure Pet

10/10

Exceptional

27 Dec 2025

Aiyun

Great location! Comfortable bed! The bed sheet feels so good.

Leisure

10/10

Exceptional

26 Dec 2025

Tengiz

Clean rooms and nice staffs

8/10

Excellent

25 Dec 2025

KAILASH

Yes

10/10

Exceptional

25 Dec 2025

Jacqueline

Just an overnight stay but everything went smoothly.

6/10

Pleasant

24 Dec 2025

William

Was early and asked to wait - and would be told when ready - but had to go back up at check in time to check in - never got the summons

8/10

Excellent

21 Dec 2025

Danielle

Very nice staff and room was clean

8/10

Excellent

21 Dec 2025

Janelle

I requested a city view and we didn’t get that. Everything else was nice. Pay $85 for valet is ridiculous. But it was nice that we didn’t have to worry about driving.

Leisure Friends

4/10

Poor

20 Dec 2025

John

I called the desk due to a buzzing noise that would go on and off. They sent a person from engineering. He said it was because I had the air conditioner on? I turned the thermostat up. It was 11:00 at night. The buzzing did not stop. I eventually completely turned it off so I could sleep. Meaning we did not have heat.

Partner

6/10

Pleasant

15 Dec 2025

Phil

The staff were great. The room had poor lighting and the heat didn’t work.

10/10

Exceptional

14 Dec 2025

Jessica

10/10 would definitely recommend! The restaurant near the lobby is a plus !

Business

2/10

Poor

14 Dec 2025

Nancy

The room was dark. Lacked proper lighting. Felt like a cave. We never got the room cleaned completely. The trash wasnt emptied. The heat didnt work even after we complained . We moved to a different room. The heat still didnt work. The staff at breakfast was cranky. Refused to make a latte but used the machine to heat water. Overall i dont recommend. Will never stay there again.

Leisure Family

10/10

Exceptional

14 Dec 2025

Pamela

Room was huge and clean, showers were great and had lots of pressure. We ate at the bar for dinner and the food & drinks were amazing. Great employeea in every spot we went in the hotel.

Partner

6/10

Pleasant

13 Dec 2025

Tara

Our room had personal items from the last guest, as well as hair left in the shower when we arrived.

Leisure Partner

2/10

Poor

12 Dec 2025

christina

The toilet ran all night, it wouldn’t flush, the key don’t work at first I had to come up and down to find that out. Loud noises in hallway, and the worst park I had to park in a garage and pay $46.00 just for less than 12 hours of being there on top of the room