W Philadelphia

United States , Philadelphia - PA
PHILADELPHIA, 1439 Chestnut St
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100 reviews shown

8/10

Excellent

12 Mar 2026

Diamonique

Beautiful hotel, great amenities, wonderful kind staff. Nice restaurant, bar, pool, and spa. I booked the premier suite which was stunning but thought it was odd that spending a lot for the room and the WiFi was not included, the mini bar and snacks in the room were not apart of the room cost, I rather those items not be in the room, you only get a courtesy 2 bottles of water. Most hotels have complementary items NOPE not here not even a tea bag or coffee in the room was free. There was a QR code to buy the items in the room, the kicker no mini fridge or microwave. Beautiful place, it will nickel and dime you, you have to pay for everything here so be prepared to spend.

Partner

10/10

Exceptional

11 Mar 2026

Carrie

Great places to stay in Philly close to everything and lots of great entertainment

6/10

Pleasant

11 Mar 2026

Brendan

The space itself is nice, and the staff is friendly. The outdoor heated pool and other amenities are wonderful aspects to the hotel. In our room, the sink was cracked, most of the outlets did not work and there was a stain on the comforter. Communication from the hotel to its guests is not optimal.

Partner

10/10

Exceptional

08 Mar 2026

Maiha

Check-in was super convenient - Fay was so kind, she’s a vibe. The property was gorgeous! One weird thing I noticed is a lot of the fixtures (toilet paper holder, shower handle, bed) were crooked, like noticeable off-center

Partner

10/10

Exceptional

08 Mar 2026

Charissa

I did not get to enjoy the spa.

Partner

10/10

Exceptional

08 Mar 2026

Tiffany

Very chic and vibey

10/10

Exceptional

05 Mar 2026

Deidre

love the hotel ..it was clean, it was near everything, the staff was nice, didn’t have to leave hotel for a good time or dinner . everything was there. and love the heated pool

10/10

Exceptional

27 Feb 2026

Chelsea

The staff and room were exquisite!

Self

6/10

Pleasant

27 Feb 2026

Brian

My room windows was making a popping noise, maybe due to the temperature of the heating system. The staff in front of hotel look more like street people than welcoming courteous staff. Parking fees too high.

Partner

6/10

Pleasant

27 Feb 2026

Christopher

Just average. Hotel was nice, and clean. Wifi didnt work for awhile and was kind of a hastle to sign up for. Asked for a refrigerator on my final night, said they would get me one for the room. Never showed up

Partner

8/10

Excellent

25 Feb 2026

Eric

The positioning of the bed to view the city skyline was enjoyable.

Partner

10/10

Exceptional

23 Feb 2026

Paige

Everything was great. The room was gorgeous.

Friends_and_family Friends

4/10

Poor

22 Feb 2026

Jason

The room was a little dirty and there was a stain on the bedding.
The smell of marijuana was everywhere
Some hotel staff was a little rude

Partner

8/10

Excellent

22 Feb 2026

Talisha

The lobby and artwork through the hotel was amazing

10/10

Exceptional

22 Feb 2026

Joseph

A1 hotel

10/10

Exceptional

18 Feb 2026

Brandon

Great

10/10

Exceptional

18 Feb 2026

Fadil

Great

10/10

Exceptional

17 Feb 2026

Tarrant

Clean room nice staff and amenities. Very pleasant front desk staff and room service.

Partner

10/10

Exceptional

17 Feb 2026

Joshua

Awesome room. Kind staff. Did not realize room service ended at 11 pm (although that was on me)

Self

10/10

Exceptional

16 Feb 2026

Kiara

My room was very clean and spotless, which is what I love about staying at the W. Staff were also friendly and nice.

On Saturday 2/14/2026 I did have to leave my room due to loud banging which sounds like construction over top of my room. I was displeased with that and a lil terrified. I wanted to rest but instead I requested my vehicle and took a drive.

Leisure Self

10/10

Exceptional

16 Feb 2026

Devon

Room was clean, staff was amazing and the manage at Rol

10/10

Exceptional

15 Feb 2026

Felix

Clean room and great staff

Leisure Self

10/10

Exceptional

14 Feb 2026

Cheri

Fun, cute design, clean, great views, very nice stay

Leisure Family

10/10

Exceptional

14 Feb 2026

Chinnise

From the check in to check out process such an amazing experience… 100000/10

Leisure Partner

10/10

Exceptional

08 Feb 2026

LaShone

EVERYTHING ABOUT MY STAY WAS AMAZING. FROM THE MOMENT I ARRIVEDTHE FRONT DESK STAFF MADE ME FEEL WELCOMED AND TAKEN CARE OF-TRULY SOME OF THE BEST HOSPITALITY I'VE EXPERIENCED. THE ROOM WAS IMPECCABLE:STYLISH AND EXTREMELY COMFORTABLE. AFTER THE LONGEST MONTH OF MY LIFE THIS STAY WAS THE PERFECT ATMOSPHERE TO RELAX AND RECHARGE. 10/10

Self

10/10

Exceptional

07 Feb 2026

Rasheedah

Th rooms are clean, th views are amazing, all the staff from valet throughout the establishment were so friendly. I will definitely stay here again when visiting the downtown area.

Partner

10/10

Exceptional

03 Feb 2026

Pedro

The staff and amenities are out of this world! I was here for a single night and the staff were amazing. The room was spotless! I had an issue with the window not closing and they had it fixed by the time I came back from dinner. After I checked out they still held the same courtesy and care they gave me while I was staying with them. I am someone in the service industry and the service was phenomenal. Worth every cent!

Business_and_leisure Partner

10/10

Exceptional

02 Feb 2026

Abdul

Suite decor!

Partner

10/10

Exceptional

01 Feb 2026

Mohamed

Great

10/10

Exceptional

01 Feb 2026

Paola

Clean , and elegant

10/10

Exceptional

01 Feb 2026

Loic Uriel

Great concierge service as always

Leisure Self

10/10

Exceptional

31 Jan 2026

Lizbeth

rooms very clean me and my boyfriend stayed in there deluxe room staff was amazing very polite and understanding

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

Shawnae

Love this hotel will be back soon

4/10

Poor

30 Jan 2026

Maureen

Staff at night front desk and parking were rude.

Business Family

10/10

Exceptional

29 Jan 2026

Marlene

Great

6/10

Pleasant

26 Jan 2026

Brittany

Super pricey compared the price point.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Joyce

Did not give luxury. Room had blow heat on one side of the room, other side was freezing cold.

Leisure Family_with_children

6/10

Pleasant

21 Jan 2026

Rickeisha

Room

10/10

Exceptional

19 Jan 2026

Shaniya

Everything amazing

Leisure Partner

10/10

Exceptional

19 Jan 2026

Donte

My scenery was everything

Partner

10/10

Exceptional

16 Jan 2026

Ashley

Loved everything about my stay here. The room was beautiful, the staff were warm and welcoming. I will definitely be back.

Partner

8/10

Excellent

14 Jan 2026

Jonathan

Near everything you need

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Marlene

Wonderful

10/10

Exceptional

08 Jan 2026

Grace

Great

Partner

10/10

Exceptional

06 Jan 2026

Yolanda

Absolutely perfect stay. One of the best massages at the spa. The hotel is beautiful. The staff was so helpful, great customer care. You can valet your car and walk to shops, restaurants, or site seeing. Only 12 min drive to the stadium. We stayed in room 4320, very clean, amazing view. Staff decorated the room for my partner's bday. This hotel gives grown and sexy vibes. I'd definitely stay again.

Leisure Friends

10/10

Exceptional

28 Dec 2025

Shamir

I love everything about it

10/10

Exceptional

28 Dec 2025

Martin

Nice, clean and quite

10/10

Exceptional

28 Dec 2025

Kimberly

Hotel was very nice! We loved the sitting/bar area. My hubby and I will definitely stay again!

Leisure Partner

10/10

Exceptional

27 Dec 2025

Joshua

The staff and the room were amazing! 10/10 will pass my anniversary in W Philadelphia again 🙌🙌

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Saeeda

Great staff

Leisure Family

10/10

Exceptional

26 Dec 2025

Saeeda

I stay here frequently and everytime it’s a good experience

Leisure Self

10/10

Exceptional

26 Dec 2025

Saeeda

Loving staying here

10/10

Exceptional

26 Dec 2025

Saeeda

Beautiful place

Leisure Self

10/10

Exceptional

24 Dec 2025

Ewendra

Room was beautiful.

10/10

Exceptional

22 Dec 2025

Fahtimah

The room was amazing!! Great views and the staff was super helpful. Will for sure recommend and will be returning!!

Leisure Partner

10/10

Exceptional

22 Dec 2025

Troy

All was great

Business

10/10

Exceptional

20 Dec 2025

Tammy

My stay was amazing

6/10

Pleasant

19 Dec 2025

Imani

I paid for valet, but arrived and valet was sold out (no more available spaces). I let the front desk know and still haven’t been refunded. Room service was also not good at all.

10/10

Exceptional

15 Dec 2025

Jose

Everything was top notch from check in to check out there was no issues. Everything was seamless, definitely will be back

Leisure Partner

10/10

Exceptional

13 Dec 2025

Daniela

Clean room and the staff are very professional and pleasant

10/10

Exceptional

12 Dec 2025

Scott

Yes the room was very clean with attentive and helpful stafff

Partner

10/10

Exceptional

10 Dec 2025

Robert

Yes

10/10

Exceptional

09 Dec 2025

Khalid

Always the best ! Highly recommend

Leisure Partner

4/10

Poor

09 Dec 2025

Stephanie

#1. Window was broken in our room and couldn’t be closed shut. We had to endure a whistling breeze noise all night long, and had much trouble sleeping…. when we told the front desk, it took them 3 hours to come and handle the issue. The engineer finally arrived after 3 hours and taped the window closed and said he would be back later to repair it….. he never came back. #2. Our room didn't have an emergency flap lock on the door. Looked like it was broken off. When we told the engineer, he said he would come back to put one on the door… he never came back. #3. The TV kept going to a black screen and stayed black for hours and then suddenly turned back on. This happened twice during our 2 day stay. Needless to say we were very frustrated during our 2 day stay. We chose the W because we had such great experiences in the past, but my Birthday weekend was certainly interrupted and our room stay was not pleasant. Feels like the W has gone down in customer service and amenities. Flat towels, flat wash cloths, no microwave, no refrigerator, the front desk referring to our issues as “Cases.” I should have chosen The Logan, The Marriott, The Lowes, The Ritz, or The Four Seasons… Guaranteed Luxury and Service with those options.

Leisure Partner

2/10

Poor

08 Dec 2025

Glenn

The property has aged super poorly. There was a cigarette burn on one of the pieces of furniture in the room. There was a rope line to use the lobby and there was no speed pass for guest. Can you imagine, booking a room in a W and you have to wait in line to use the fing lobby. Never again staying here again.

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Kawytae

The staff were amazing.

Business Self

10/10

Exceptional

06 Dec 2025

Ayton

Excellent

10/10

Exceptional

21 Nov 2025

Brittany

Everything was great!

Leisure Self

10/10

Exceptional

18 Nov 2025

Tevin

Nice staff

6/10

Pleasant

16 Nov 2025

Glen

Probably what that area should cost for a night but didn’t seem like it tried to earn their brand. Felt over priced

Leisure Self

8/10

Excellent

13 Nov 2025

Alexandra

The pillows were terrible. The next morning when I mentioned it to the front desk they said I was on a “feather free floor” and I should have requested down pillows.
? How would I have known? No one mentioned this at check in

10/10

Exceptional

11 Nov 2025

Robert

Yea

10/10

Exceptional

09 Nov 2025

Alicia

The room was great. Staff good except on security guard. He was very rude starting with his approach. Cut me off while I was talking and no regard for representing your company. Three of my guests were planning to make reservations because of the good time they were having and the experience. They decided to opt out due to the security behavior. Overall I really enjoyed myself Ang glad I chose the W for my birthday weekend.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Mark

Excellent

Leisure Self

10/10

Exceptional

02 Nov 2025

Tariq

It was amazing

10/10

Exceptional

28 Oct 2025

Lucid

Excellent stay

10/10

Exceptional

28 Oct 2025

Sean

Beautiful room

Leisure

10/10

Exceptional

26 Oct 2025

Mariama

Thank you very

6/10

Pleasant

26 Oct 2025

Andrew

Cool corner room was really shabby. Fridge was medium temp, cracks in sink, light switches had never been cleaned, blood on the side table. Good thing I had clorox wipes.

Door to room opens into bathroom, so bellhop literally standing in your bathroom to drop bags.

Can’t use bathroom discreetly in morning bc lights turn whole room on.

My husband and I are in our 40s and used to open concepts but this was a stretch too far.

Lobby packed at night bc of nigh club. You are never getting through to the front desk.

Only staying here bc of Philly Film Fest across the street.

Partner

6/10

Pleasant

23 Oct 2025

Claudia

We were looking fiward to stay in the W Hotel in Chicago and experience the W comfort. However, a few hours before wer arrived, all of the group were downgraded to a the nearby Element hotel. Not only was this very short notice, but the hotel management was not offering a refund at first. Getting a 3.5* experience for a prepaid 5* stay was not what we had hoped for.
I was the only person of the group that could stay in the W Hotel. With respect to the facility, I liked the style, the food at the restaurant and the spatious rooms with a great view. The hotel room was lacking a safe for valuables and the furniture showed some wear. Moreover, the nearby A/C was very noisy. For my experience alone, I would give a rating of 4. However, taking into account the rather poor handlingbof the group reservation I asding an average rating. I would expect a more proactive treatment if guest from such a pricy establishment.

Business

10/10

Exceptional

19 Oct 2025

Franceline

Satisfied

10/10

Exceptional

18 Oct 2025

Sasha

The staff was very friendly and attentive and upgraded me to a corner room with a fantastic view of the city!

Leisure Partner

4/10

Poor

15 Oct 2025

Zac

Service in the bar was extremely slow, even when there were no other customers. The room was so loud, probably the loudest room i've ever stayed in with the AC sounding like an old washing machine. Even when i turned it off, I could hear the rooms next to mines so loud, turning on and off every 20 seconds. It made the stay very unenjoyable and I spoke to other guests who said the same. Other than that the hotel itself was nice.

Business Self

10/10

Exceptional

13 Oct 2025

Lashay

Clean room, staff was very helpful and friendly, relaxing atmosphere.

Leisure

10/10

Exceptional

06 Oct 2025

Krista

Great stay, fantastic location and exceptional service

Partner

8/10

Excellent

06 Oct 2025

Guadalupe

Good location small room not 5 star hotel

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

VANESSA

Dark room. Toilet broken. Rude staff in the front desk.

10/10

Exceptional

06 Oct 2025

Charles

What great service! From valet to restaurant as well as hotel staff, everyone did everything they could to make my stay great.

Self

10/10

Exceptional

01 Oct 2025

Daisy

Our stay at the W was very relaxing and hassle free. We did encounter a problem with dirty sheets ( there was a chocolate and it was smudged) we were too tired to call and get them changed but when we brought it to their attention Elaina was so helpful and resolved it for us no questions asked, customer service was amazing and made our experience better

Leisure Partner

4/10

Poor

01 Oct 2025

Tracy

Definitely do not recommend. They canceled my reservation even though I checked in with Expedia. Arrived and they said I needed to check in with Marriott and it was sold out. My entire team was there and the front desk was unempathetic. I had to stay with an employee. Otherwise, service was slow and failed to bring our extra pillows and blankets, lobby was unimpressive, and neighborhood felt unsafe. I am so disappointed.

Business

8/10

Excellent

29 Sep 2025

Joseph

When checking in the experience was not good! The attendant found it more important to stop and give guest checking in with someone else drinks and have a conversation while I waited. Additionally my parking was suppose to be included in my package and it is now on my credit card. The site says $60 but charged $75

Partner

10/10

Exceptional

24 Sep 2025

Henry

Great room and location!

10/10

Exceptional

19 Sep 2025

Carla

I had a wonderful stay at the W! The staff were incredibly pleasant and made me feel truly welcome as I celebrated my birthday. Their warm hospitality really stood out and made my experience memorable. I also thoroughly enjoyed spending time at the pool—it was a great way to relax. Thank you for making my celebration special!

Leisure Self

8/10

Excellent

16 Sep 2025

Catherine

The hotel and staff were fine. Rooms need better lighting system and layout needs to be changed.

10/10

Exceptional

13 Sep 2025

Anthony

The property is well maintained, workers are kind and helpful, very peaceful and overall amazing. Definitely a place i would recommend and will repeat stay when i visit.

Leisure Partner

8/10

Excellent

07 Sep 2025

Shirletha

I like everything expected the noise at 4am with trash company I guess my room was in the Ali

Business_and_leisure Partner

4/10

Poor

02 Sep 2025

Sierra

I had many issues staying in w hotels across the US and it’s unfortunate because I love the designs and locations of their properties! W Philadelphia disappointed in many ways including a broken cooler/mini fridge, tv didn’t work, and double charged for my stay.

Business Self

10/10

Exceptional

01 Sep 2025

Rodrigo

The bar at the lobby is always busy and trendy.

Leisure Self

2/10

Poor

31 Aug 2025

Mecca

Came to this hotel and my tv was broken when I arrived , they claimed to have done a investigation and tried to blame me for the tv . They kept my money and falsely accused me . Will never go back here again .

10/10

Exceptional

30 Aug 2025

Lashawna

I love everything about it