Name: Home2 Suites by Hilton Philadelphia - Convention C
Address: 1200 Arch Street, Philadelphia, 19107, US

10/10

Exceptional

24 Jul 2026

Nay

Yes! the breakfast fresh and has more items.

10/10

Exceptional

23 Jul 2026

Lindsay

Stayed here for the Noah Kahan concert. Conveniently located to the subway and close to terminal marker.

10/10

Exceptional

23 Jul 2026

HONAM

It was amazing 👏 I want to go there again

4/10

Poor

23 Jul 2026

Whitney

Beds have to be old as the city themselves you can feel the springs in them. Pillows… two of their pillows make one reg pillow. Also loud music all hours of the night on the street. None helpful staff.

4/10

Poor

22 Jul 2026

Sav

Room and bathroom were not clean, there were no less than 8 hairs in the shower that were certainly not mine. The floor was filthy, the bottom of my socks were dirty after walking around the room for a short while, and there was a small pile of what looked like coffee grounds or crumbs of some sort. It made it clear to me that the room hadn't been vacuumed ahead of my arrival. Additionally, there were no bath towels, I had to call for them. While that's not a big deal on its own, in combination with everything else it painted a picture of the standards at this hotel. Sorry to say I will not be returning.

6/10

Pleasant

22 Jul 2026

Michelle

It was ok, the room was spacious and quiet. The staff was nice.

6/10

Pleasant

21 Jul 2026

Misty

It was fine but not as nice as some
Of the other places we stayed on our road trip. Area did not feel safe at night.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Chelsea

The staff was phenomenal. Kind and extremely helpful. The hotel was clean. The breakfast was good and well stocked.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Kimberly Tapia

Love that it’s directly across the street from the market. Just a great location.

Family_with_children

10/10

Exceptional

17 Jul 2026

Lori

This Home2Suites hotel is in the center of everything. About 10 steps to Reading Terminal Market, the convention center, restaurants etc. Easy to get on the subway at the fountains at city hall just a few blocks away for a sporting event. Staff was amazing. There was an issue with our refrigerator and within 5 minutes they were there to swap it out. They did offer for us to switch rooms but we didnt feel it was necessary. Staff at the desk was super helpful and friendly. The free breakfast is an actual breakfast and not just muffins. It was a great stay. I would definitely stay here again.

Family

10/10

Exceptional

16 Jul 2026

Vanessa

Very clean friendly and pet friendly is a plus …Would definitely return .

Family_with_children

10/10

Exceptional

16 Jul 2026

Johnene

The stay was excellent. The only suggestion I have is they may want to change their choices of Shower gel and shampoo. The shampoo left our hair feeling dry and like straw and the shower gel didn't leave skin feeling soft.

Partner

10/10

Exceptional

16 Jul 2026

Laura

Me gustó

Friends

6/10

Pleasant

16 Jul 2026

Kezia

P

Family_with_children

10/10

Exceptional

14 Jul 2026

Cynthia

Had a great stay. The location was great. Within walking distance to so many things. Staff was super helpful, especially Judy at breakfast, and Cyndi at the front desk. Breakfast was delicious and plentiful. Shower pressure was great and a nice place to put your foot for shaving. A great kitchenette if you want to save money and prepare your own meals. Reading Terminal Market across the street with every food imaginable (meat market, produce, bakery, ice cream, etc). Highly recommend. Only drawback is parking ($65 per night).

Friends

10/10

Exceptional

13 Jul 2026

blanca

This hotel is a good option rooms clean and a perfect fit for my family of 6.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Tang

Good stay

10/10

Exceptional

09 Jul 2026

Melinda

We really enjoyed our stay! The proximity to Reading Marking was fantastic!

10/10

Exceptional

08 Jul 2026

Terriceda

I love the location

Partner

6/10

Pleasant

06 Jul 2026

Junko

The hotel’s quality and amenities are good overall as Home2 suite by Hilton is one of my favorites. However, the hotel staffs in this location were not professional to be honest. Our room was not ready by the check in time 4 pm plus, some few staffs were chatting loud at the front desk and cursing and laughing. We could hear unprofessional behavior and terrible language. The room telephone was broken and bathroom tub smelled bad. Although I believe this was a poor housekeeping job but I believe that the management must be aware of the issue and improve the situations. Breakfast was very good.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

leeanna

Upon arrival, we were greeted with smiles and a helpful- friendly staff! After a LONG drive, that made check-in a wonderful experience! The hotel was clean and inviting. The room left a little to be desired. We had a king suite with a nice pullout couch, which was more comfortable than the bed. The sliding bathroom door is a cute space-saver, but not if it doesn't stay closed! Not only did it not stay closed, but it also didn't lock. And to make matters worse, the exhaust fan in the bathroom didn't work either. BUT during the hottest recorded Temperatures on record weekend, with the largest amount of visitors to the City of Philadelphia, EVER at one time, I was not going to complain!! We really enjoyed our stay in Philly and I would definitely stay there again! At check out, I did inform the staff and they were very receptive! ** Skip the hotel breakfast and go across the street to Reading Market!! 😋 You won't be disappointed! Enjoy your stay! ✌️😁

Family_with_children

2/10

Poor

02 Jul 2026

Hanul

The property staff were super rude. There were issues with housekeeping not happening on any of the 3 nights we stayed there. We got the wrong room to begin with because one of the staff members gave a room to someone else. Then we were told and assured there would be a refund for at least 1 night but then no one approved it after I raised it with Expedia as per the process they told us. I raised a formal complaint with Hilton Corporate and was assured a call back within 48 hours which never back. All in all Philadelphia day outs were really good with we watching a FIFA World Cup match but inside the hotel was just so pathetic. We did not expect this type of behaviour from a Hilton group hotel. It is essentially the people that make the experience really memorable and in this case it was just terrible.

Family_with_children

10/10

Exceptional

01 Jul 2026

Jenny

Staff were friendly and helpful. Made sure we could check in without issues. Breakfast was excellent value for money.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Chevy

Very clean hotel very very nice friendly staff I would stay there again

Partner

8/10

Excellent

27 Jun 2026

Leonardo F

Hotel is in a wonderful location right across the street from Reading Market, where you can find just about any kind of food. You are within walking distance to many important sights. Breakfast was good, but the schedule changes on certain days, so ask about breakfast hours.

Family_with_children

10/10

Exceptional

26 Jun 2026

Arpita

Nikki was the best!! She has excellent hospitality, and makes effort to provide the best experience to customers.

Friends_and_family Friends

6/10

Pleasant

25 Jun 2026

MUHAMMAD

Missing pool amenities

8/10

Excellent

24 Jun 2026

Julio

Overall, I had a good stay and would definitely consider staying here again. The surrounding area is nice, although I wasn’t a fan of the parking situation which the hotel staff mentioned they are not directly affiliated with.

The front desk staff were outstanding from check-in through check-out—everyone was friendly, welcoming, and helpful. The room was clean and well maintained. My only real complaints were that the TV channels were nearly impossible to watch due to a very poor signal, and the room didn’t include extra pillows or blankets for the pull-out couch. Good options for the complimentary breakfast.

Despite those minor issues, I enjoyed my stay and would return. I’d rate it 4 out of 5 stars.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Edith

We had a great stay at this hotel. It has the best location! Ang was very welcoming and kindly offer us another room due to the first one we got had some issues.

Family_with_children

6/10

Pleasant

22 Jun 2026

Christina

Our stay was ok - we enjoyed the location and the size of the room. We had no towels when we got to our room. No spare sheets for the sleeper sofa. Half of our lights in the room didn’t work. Called down to the front desk to ask for sheets & towels - they didn’t pick up. Walked down, they said they’d bring them up later. They didn’t. Then had to do that 2 other times until we got someone to get us the sheets and towels (at 10 Pm).

8/10

Excellent

21 Jun 2026

Chadd

As described

10/10

Exceptional

20 Jun 2026

Mohammed Mahmoud Sayed

Breakfast was very good

8/10

Excellent

19 Jun 2026

James

This was a decent hotel. Minor things were broken, in the room, and the bed was not comfortable. The staff was very helpful and friendly. The hotel is located in a great area.

Family_with_children

10/10

Exceptional

18 Jun 2026

Heidi

Breakfast was great. Kitchen and laundry were so convenient!

Family

8/10

Excellent

18 Jun 2026

Donovan

The staff was very reliable and accessible. Also, the room was good as well.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Colleen

Great staff! Thank u. Very dated hotel and very expensive

10/10

Exceptional

17 Jun 2026

Clarisa

I had a longer stay (16 nights). The staff was very nice and helpful. The amenities in the room were great with a big fridge and microwave. I appreciated the coffee maker and having the fridge when I didn’t want to go down for breakfast. I used the washer and dryer and they worked well. The housekeepers were very polite and thorough. Big plus for being across the Reading Terminal and having a Panera next door.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Diego

Everything good

Family

8/10

Excellent

15 Jun 2026

Diana

Habitación amplia, personal amable.

10/10

Exceptional

13 Jun 2026

William

The stay was great. The location was close to the places we were trying to visit in Philadelphia. The only thing that we weren't too thrilled on was the breakfast. It was ok, but nothing great.

Friends_and_family Family

4/10

Poor

13 Jun 2026

Edlira

The room was poorly maintained and not well cleaned. This location was very outdated . The worst experience was the breakfast. Very poor selection and the worst serving .

Family

2/10

Poor

11 Jun 2026

Shardaya

Website advertised pool, no pool on site.

Business

6/10

Pleasant

10 Jun 2026

Robert

Location and staff was the best part of my stay

2/10

Poor

08 Jun 2026

Michelle

Upon arrival I thought the worst part of our room was the view of the rooftop air conditioner. I wish that were true! I would definitely not recommend staying at this hotel. The room wasn’t the cleanest but the worst part was the mouse staying with us!! The floors were dirty, which I am sure attracted the rodent. The bath towels were threadbare and thin and the bathroom door would not stay closed. I can honestly say I have never stayed in a worse hotel. Unfortunately booking through Hotels.com made us ineligible for a refund. We were given Hilton points that were 1/6 the amount required to book a room at this same hotel.
The only good thing I can say is the location was convenient to Reading Terminal Market and local attractions.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Christine

Room was clean and roomy. We needed an accessible room with one of my children with a broken leg. We had to leave early and didn’t have breakfast that was included. Real bummer that they didn’t have their own parking deck. Front desk staff was extremely polite.

Family_with_children

8/10

Excellent

05 Jun 2026

Diane

I have stayed here several times, this was the first time they didn’t supply enough towels and was told they were out of them.

Partner

10/10

Exceptional

05 Jun 2026

Jeffrey L

The experience was great and the complementary breakfast was excellent and the service was good

Partner

8/10

Excellent

04 Jun 2026

Vickie

A pool was advertised but, upon arrival, we were told that it was no longer operational. The staff was slow to respond at check-in and parking was extremely expensive. Breakfast was lousy for the extremely high price of the room. The hotel was VERY secure which meant a lot to us since there were many homeless wandering the streets. All first floor bathrooms and elevators required room keycards to be used. That was wonderful!!

Family_with_children

10/10

Exceptional

04 Jun 2026

Christopher

Spacious clean room with nice sized refrigerator. Staff is always friendly.

Family_with_children

10/10

Exceptional

02 Jun 2026

Shamona

It was nice. Only thing I would say is better service when it comes to housekeeping I think they staff was down when it comes to housekeeper. It was slow. You have to ask them for towels and garbage bags but everything else. Everything was nice when I go back again yes

10/10

Exceptional

28 May 2026

Jennifer

Clean, great location

Partner

10/10

Exceptional

26 May 2026

Prachet

Solid spot in downtown, worth stying at. Friendly staff and good amenities

Business

10/10

Exceptional

24 May 2026

Jordon

Awesome stay

Partner

8/10

Excellent

19 May 2026

Amy F

Breakfast was fine. Not gourmet, or cooked from scratch, but filling and adequate.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Anne marie

Everything we needed. Clean room. Great, friendly staff, particularly breakfast staff members who warmly greeted us each morning Good choice of breakfast Great location, both for walking to tourist sights and public transport for further afield trips, both buses and trains very close by. Reading Terminal market, right opposite the hotel with excellent choice and variety of foodstuffs

Partner

6/10

Pleasant

11 May 2026

Umesh

TV was not working and we requested some help but no one came - very disappointing service

Friends_and_family Family

8/10

Excellent

10 May 2026

James

Rooms were clean and comfortable, staff was friendly and helpful, breakfast was okay but not great.

Friends_and_family Family

8/10

Excellent

08 May 2026

Kevin

The staff were very friendly and helpful. The cleanliness of the hotel and the room was very nice compared to other hotels I have stayed at. The breakfast buffet had a variety of food that I feel even the pickiest eaters could find something delicious.

The biggest disappointment for us was the lack of a pool. According to the listing they had one and my kids were really looking forward to it. Honestly, that amenity is usually a big sell for my kids when we travel that we usually look for listings with this amenity. Unfortunately, when we got there, we found out the pool had been permanently closed. I don't think that it was the fault of those working, but the listing definitely needs changed as I consider this to be false advertising.

Family_with_children

10/10

Exceptional

08 May 2026

Cindy

Great location and friendly staff:))

10/10

Exceptional

08 May 2026

Kim

Amazing location, very good staff!

Self

10/10

Exceptional

06 May 2026

Rosalind

Excellent stay. Staff very helpful. Pool was out of service whilst there

Family_with_children

10/10

Exceptional

01 May 2026

Allena

Great location, affordable price, and convenient Kitchen/Breakfast

Home2 is a great location at the center of Philadelphia, next to Phili Convention Center. It has walkable distance to China town and to shopping stores. The parking is next to the hotel (reserved parking online ahead time) . Rooms are clean and also have a convenient kitchen. Staff are friendly. Breakfast is excellent as continental level with multiple choices of buffet including in the room booking price.

Family

10/10

Exceptional

01 May 2026

Maria

A delightful place to stay in Philly!

Family

10/10

Exceptional

01 May 2026

Madeline

the room was clean and had everything we needed. The staff was wonderful! Always enjoy our stays here

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

German

Breakfast ends at 9am. That is shamefull….

Family_with_children

2/10

Poor

27 Apr 2026

Ernesto

La habitación nunca la limpiaron y me he quedado en otros hoteles y la limpiaban a diario o cada 2 días,en este hotel llegamos el domingo y vinieron a botar la basura el miércoles y a limpiar el sábado y muy mala la limpieza,en realidad no limpiaron y sólo tendieron la cama y no cambiaron las sábanas,además nos pusieron un cargo de $300 por humo y no fue por fumar,si no por el cepillo eléctrico de mi esposa q se había secado el pelo ese mismo día,por supuesto que voy a llamar a mi banco para quitar ese cargo,yo tengo una compañía de electricidad y les aseguro que el humo q se detectó fue el del cepillo de mi esposa,se de lo que estoy hablando,soy electricista cerrificado,mi esposa bajo y le explicó al manager pero dice que haga la reclamación a la tarjeta de crédito y así lo haré,próximo viaje escogeré otro hotel,no lo recomiendo para nada.

Partner

10/10

Exceptional

27 Apr 2026

Jessica

Our family had a great stay here. The staff were friendly - we arrived earlier than check-in and they helped us drop off our luggage so we were free to explore the city. The location is great, just across the street from the Reading Terminal Market and within walking distance of lots of museums and restaurants.

Family_with_children

4/10

Poor

26 Apr 2026

Jessica

Hotel seems like it needs a refresh. It was ince modern but shows signs of wear and tear and needs fresh decor. Staff was average. Needed to ask for items that come with Hilton status instead or the normal greeting of \"thank you for being an XYZ member. Here is you member benefit water, etc.\" Also had loud guests next door at 3 and 4am and the staff did nothing to support.

Business Friends

10/10

Exceptional

25 Apr 2026

Ronald

Easy checkin. Friendly, helpful staff. Clean, quiet hotel. Elevators ran great.

Self

10/10

Exceptional

25 Apr 2026

Jaime

Everything was great

Partner

10/10

Exceptional

24 Apr 2026

Peter

Everything about the hotel was great. We didn't realize they git rid of the pool though.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Melissa

Very friendly staff, always willing to assist with any issues/questions. Very tidy in communal areas. Food was good. Loved the coffee/tea station that was available 24/7! Very close to tourist locations. Overall was a good stay and would choose this hotel again.

Family

6/10

Pleasant

20 Apr 2026

Aniko

To start with the good: the breakfast is a cut above other hotels of this class: good selection of hot offerings and nice variety. Staff is very helpful and responsive. The bad: well, don't stay in room 333 or any room in that general area. I guess we were over some sort of electrical or power generator. (There are no rooms on the second floor, presumably.) It would kick on around 6:00 or so in the morning (thank goodness I had to be up early for a conference) and I'd hear it periodically at night. The manager tried to help, offered to move us to another room for our final night, but I had no time for that. Room was also very dark. We got one small bar of soap to last 3 days. On the other hand, the kitchenette was fully stocked. (I've stayed in hotels with kitchenettes and there was not a plate or spoon or cup.) Location is literally across the street from the Reading Terminal Market.

Partner

8/10

Excellent

20 Apr 2026

Genoveva

Facility was clean and staff were very helpful. Enjoyed stay here and recommended it to others. Loved it location in city.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

tina

Great location staff very pleasant

Family_with_children

10/10

Exceptional

18 Apr 2026

Adnan

Great stay, amazing staff, awesome service, huge shout out to Vicky at the front desk she is a super star

Partner

10/10

Exceptional

17 Apr 2026

Robert

Great breakfast and clean room.

10/10

Exceptional

16 Apr 2026

Nancy

Front desk person was great he answered all my questions and was kind

Self

8/10

Excellent

16 Apr 2026

Allison

Everything was adequate. Staff was excellent, and the bed was fine. The room was bigger than I expected for center city, and the location was ideal. The facility is a little worn, and the finishes are pretty universally cheap. Breakfast was lackluster at best.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Dolores

Breakfast is sufficient. Coffee available all day. Staff pleasant and helpful. Location perfect for central dining and site.

Family

10/10

Exceptional

15 Apr 2026

April

Staff is very friendly and helpful. Rooms are very spacious and comfortable

Family

10/10

Exceptional

15 Apr 2026

Holly

Home2Home Suite is my all time favorite place to stay wherever I travel to!

10/10

Exceptional

14 Apr 2026

Richard

The staff was exceptional; we arrive early and they managed to check us in a couple hours early. We forgot to bring a toothbrush, and they were kind enough to bring up 2 brushes and toothpaste. They were very responsive via text.

The breakfast was hearty and tasty, the seating area was a bit small for the size of the hotel; but, the staff would clear and clean tables as soon as they were vacates.

The suite had an apartment sized fridge & microwave, along with dishes and a dish washer.

Partner

8/10

Excellent

14 Apr 2026

Shameka

I only had breakfast once during my stay however the breakfast was fresh and the staff replenish items quickly.

Family_with_children

10/10

Exceptional

13 Apr 2026

Md Saiful Islam

Excellent Hotel Room! So happy !

Family_with_children

8/10

Excellent

13 Apr 2026

Elizabeth

Amazing hotel really great amenities and beautiful property, unfortunately their housekeeping staff was really rude for no reason. Knocked on my door said house keeping and I just replied no thank you and she had an attitude and asked me why I wasnt checking out, kinda ruined my mood. Besides that incident all was amazing.

10/10

Exceptional

13 Apr 2026

Susan

The buffet food had been sitting out for a while, but was fine.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Prem

Hood

10/10

Exceptional

08 Apr 2026

Patricia

The staff are very friendly and accommodating. A great breakfast spread. No complaints. The room was clean and spacious with a full size refrigerator.

Partner

10/10

Exceptional

06 Apr 2026

Camille

Clean room, excellent location to market and other activities, Staff extremely helpful and with excellent recommendations.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Kara

The location of this hotel is wonderful - right near the reading market and lots of Philly gems within walking distance. The breakfast was handy, but gets overcrowded quickly & the layout of the buffet is illogical & clumsy to navigate.

We had two significant issues that were not handled well.

Housekeeping makes up rooms every other day, & despite asking to have our room made up 3xs, one by the manager who told us he would see to it himself ASAP (which of course, did not happen). we got back at nearly midnight with our two young kids, to find that our room was still not made up. garbage was overflowing, no towels, no TP - it was gross. We called for a 4th time & housekeeping was done for the night.

The second issue, which was MUCH more concerning is that we found a large chef's knife next to the pull out bed that our children were sleeping on. We were folding the couch in, and moved the side table, and right next to where my two little kids were sleeping - was a knife. I contacted the manager, and he said the knife did not come from the hotel. His response bothered me, and he was also the manager who said he would get the room made up and it didnt happen, so during a different time of day, i told a different manager about this, and he was much more concerned (his name was Phillipe) and he offered some Hilton Rewards points. We will never forget the knife story and how easily that could have gone very badly.

Family_with_children

10/10

Exceptional

03 Apr 2026

Joshua

Easy place to stay in Downtown Philly

Self

10/10

Exceptional

26 Mar 2026

Charlie

Good breakfast
Great location (directly across street from reading market)
Excellent staff

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Amber

Very friendly and accommodating to needs

Family_with_children

10/10

Exceptional

25 Mar 2026

Jared

My favorite place to stay in Philadelphia! Great breakfast, convenient location in the heart of all things Philadelphia, walking distance from Independence Hall and Love Park, across the street from Reading Terminal Market and the Convention Center, with spacious rooms and great amenities. I highly recommend this hotel for anyone - families, business travelers, honeymooners, history buffs, or people just passing through.

Family

10/10

Exceptional

25 Mar 2026

robert

Conveniently located

10/10

Exceptional

19 Mar 2026

Amber

It’s very clean and nice property with great rooms that are updated. Staff went above and beyond for us.

Business

4/10

Poor

18 Mar 2026

Jennifer

This is a hotel that needs updates to the rooms and much more attention to maintenance. The staff were efficient and friendly and the room was reasonably clean. However, the bathroom had black mold growing in it, the toilet seat did not fully cover the rim and was off-center, the fan in the bathroom did not work at all, and the sink drain was incredibly slow.

Family

2/10

Poor

16 Mar 2026

Hanaya

my check in was for after 4 pm. when i got there i was told my rooms were still being cleaned. i then had to wait 2 hours for only 1 room to be ready while others were getting rooms after me. i was told the other room would be ready after my event and they would call me when it was. i was never informed and the room was marked no show and now they are refusing to return my calls and give me my refund. never stay here

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Ashley

So clean and perfectly kept

Family_with_children