Name: Renaissance Philadelphia Downtown Hotel
Address: 401 Chestnut St, Philadelphia, 19063, US

2/10

Poor

22 Jul 2026

Joanna

Horrible no air

8/10

Excellent

19 Jul 2026

William

We selected this property for its location and quick access to public transportation. The room was comfortable and exceeded our expectations.

Partner

8/10

Excellent

12 Jul 2026

Kelly

Perfect location for America 250.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Luke

It was good but felt a little basic for the price

Partner

10/10

Exceptional

21 Jun 2026

cleber

Great location, clean room, nice staff, great atmosphere.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Rie

The room was okay. The facility seemed rather old and heater area was dusty.
Coffee that we had to pay on the first floor was awful. Parking is detached from the hotel, which is not convenient and not free. Staff didn’t explain well.

Family

2/10

Poor

26 Apr 2026

Courtenay

I was bumped due to overbooking without prior notice and sent to their sister hotel which was far from comparable or convenient for why I was in Philly to begin with. Not happy.

Business

10/10

Exceptional

28 Mar 2026

Will

Wonderful staff!

Partner

4/10

Poor

22 Mar 2026

Felix

We stayed over a weekend with family and were disappointed. This place could use a renovation. Our room wasn't ready, even when arriving after 5pm! The room was slightly smelly, warm water not always warm, air conditioning barely working, windows screwed shut. Stay away!

Family_with_children

6/10

Pleasant

21 Mar 2026

Daniel

This hotel used to be nice. It is now overrated and overpriced. The location is great but the rooms and furniture are less than what you would expect.
The valet parking was not well received and you can’t charge the cost if the valet to the room.
It’s a pass for me next time. No thank you!!

Partner

2/10

Poor

08 Mar 2026

Dennis

When we received our room there was no hot water. We informed staff and within 30 minutes told them the room was unacceptable. They were unable to correct the issue. We \"checked out\" and went to another hotel. Renaissance said they would tell Expdia to give us a full refund but refused to give us any written statement of the condition. They have apparently not answered inquiry calls from Expedia. Expedia has not provided our money back.
The Renaissance pool has also been permanently closed which is not reflected on their website.

2/10

Poor

16 Feb 2026

Ellie

We arrived late in the evening and got a room with no heat. We didn’t get a new room till the next day early afternoon. We waited and waited to move rooms. The second room had hardly any hot water. We were told” that’s probably because lots of people are taking showers now”! Seriously! The staff was rude and very uninterested in helping resolve both issues. Food was awful in the restaurant. There was no manager of the premises all weekend. This is not what we’d expect from a Marriott.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Suzanne

Great hotel and staff!!!!

10/10

Exceptional

20 Jan 2026

Maryam Laila

The room was clean and situated in a convenient location. A lot of the historical sites are walking distance. Those that are farther, no problem, the metro is very near and well the rest is being able to fit time in order to do all the activities that you want.

4/10

Poor

19 Jan 2026

Yazhao

No hot water for a whole night (4pm-10am) and and the people at front desk shows no respect at all. Won’t recommend. Don’t go.

Leisure Friends

10/10

Exceptional

27 Dec 2025

Michelle

Friendly staff

Leisure Friends

10/10

Exceptional

01 Dec 2025

Jody

Love! Great room, staff and service.

8/10

Excellent

30 Nov 2025

Dale

Good

Leisure Partner

10/10

Exceptional

28 Nov 2025

Hadas

Great location, friendly staff, good restaurants in the lobby.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Jill

Room was large and had good amenities. It was also in a fabulous location and walkable to all the places I wanted to go.

Leisure Self

8/10

Excellent

04 Nov 2025

Thomas

Great staff and service. Simone was playing very load music until 2am which is not the hotels fault but it was unusual.

Business

10/10

Exceptional

25 Oct 2025

Nicholas

Joe at the front desk was amazing for our check in, we had a terrible experience at an air bnb and needed a room ASAP with early check in and he got us in with no questions asked. The hotel was clean and comfortable and the entire stay was over the top. 10/10 cannot recommend enough.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Jerry

Very professional, friendly staff!

Leisure Family

2/10

Poor

25 Sep 2025

Pavitra

Phone doesn’t work- lift doesn’t work

Leisure Self

10/10

Exceptional

05 Sep 2025

Don

Was ok but worn a little.

Leisure Friends

2/10

Poor

29 Aug 2025

Rene

Elevators broken…..weird hangers….installed for short people…

2/10

Poor

21 Aug 2025

Chikdu

Overall really bad. I checked in. First the main elevator was not working so i had to use the staff elevator. That’s fine.. no big deal. But i get up to the room, and there is no bathroom door and the bathtub/shower does not drain, the room smells really bad and the air conditioner is really loud. I asked for a new room, and they give me one. When I get into the new room, the bed was not made and it looked like someone had slept in it and it was not cleaned. So I ask for a new room. Finally get into the 3rd room, and it’s not so bad, still smells, but whatever I can deal with that.. go to take a shower and the water does not get hot.. stays at most slightly warm.. after a long day traveling. That’s just the worst feeling. At this point I am too tired to ask for a new room. overall just a really bad hotel. Not clean, smells and just not a nice environment. Bad experience.. I never do reviews… but I really had to make this review to indicate how bad this hotel.

Leisure

6/10

Pleasant

11 Aug 2025

Eli

Rooms were clean, buttons on elevators would go in and out. Pool is closed indefinitely! have to pay a fee for wifi even if you use the “free” wifi. staff was welcoming though just the ownership is very poor

Business_and_leisure Partner

10/10

Exceptional

03 Aug 2025

Tony

This is a great location that’s convenient to museums and the Liberty Bell and Independence Hall and the hop on hop off bus pickup locations. The staff is professional and courteous. We will be back!

Leisure Partner

8/10

Excellent

03 Aug 2025

Thea

Bathroom was a little dated; the sink didn’t drain properly.

Leisure Family

6/10

Pleasant

25 Jul 2025

Nabeel

Maybe give this place a miss …

Disappointing stay with this well known brand. Elevators smelt of urine, room smelt of weed. Location is very good. Manager was sympathetic with our complaints and handled the matter to our satisfaction in the end. Unfortunately I would not stay here again

Friends_and_family Family

4/10

Poor

10 Jul 2025

Riley

Lots of good qualities

Great staff, great location, mildewey no draining shower, super noisy with thin walls & very nice towels.

Friends_and_family Friends

2/10

Poor

07 Jul 2025

Alastair

I checked my girlfriend and my mother into the hotel, and the woman at the front desk was clearly on some kind of narcotic; I've never seen someone be so violent with a computer keyboard or speak so quickly. She was rude and condescending to both my mother and girlfriend.

My mother's hotel room had a couch in it that was very obviously covered in semen stains that hadn't been cleaned; we're talking \"still crusted on\". We had her moved to another room, and it was even worse; there were semen stains on the couch in the new room, the curtains, and a very obvious imprint on the window from where someone was pressed up against it, no doubt in some kind of intimate position.

My girlfriend and I shared a room separate from my mother, and I had to personally repair the toilet and the sink drainage. I suppose I should be grateful I didn't have semen stains in our room... that we could see.

Leisure Family

8/10

Excellent

07 Jul 2025

Richard

No internet no breakfast unless you pay extra.

For the amount you pay per night they should at least offer free internet. It is reminiscent of that show Green Acres when Mr. Haney sells Oliver Douglass a tractor then says, \"Now that you have the tractor how about buying the tires that go with it?\". Internet is now something you need in every day life so to have to pay extra for it during a hotel stay I find to be intolerable.

Partner

2/10

Poor

22 Jun 2025

John Edward

The property was not up to the standard that I’d expect. The room was large, but some of the wood panelling was missing in the room. Additionally, the air conditioning was incredibly loud. A minor point was the layout as you enter the hotel, everyone seemed to have the same issue of not really knowing where to check-in. A big disappointment was the permanent swimming pool closure. No one warned me of that and it was one of the reasons for booking.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Tracey

The carpet, chaise lounge, and cloth chair are stained and look disgusting. The staff were exceptional - very friendly and courteous. Check-in was a breeze.

Leisure Partner

8/10

Excellent

15 Jun 2025

Dorothy

Great location for walking around Philly

Leisure Partner

10/10

Exceptional

03 Jun 2025

Dominique

Great

6/10

Pleasant

19 May 2025

David

Pool was empty and under repair. That should be publicly announced and room rate discounted.

Shower faucet was loose from the wall. No room service. No lobby market. This was just a very basic hotel that was painted to look nice.

Leisure Family_with_children

10/10

Exceptional

13 May 2025

Alona

Staff is friendly. Great location. Parking Garage next door for $32/day, so you don’t have to use valet if you don’t like the option.

Leisure Family

10/10

Exceptional

03 May 2025

Ruby

Location is fabulous for the sites. It is a good hotel, nothing extravagant. Room was nice and had everything you need. Wish the dining options within the hotel was more varied. But again, location is fabulous.

Partner

10/10

Exceptional

01 May 2025

Caren

A nice venue for the wedding party

Leisure Self

8/10

Excellent

28 Apr 2025

Travis

Very convenient area, close to major attractions, dining, shopping. Very walkable to most areas.
Staff were incredible.
Hotel could use a good scrub. My main complaint was the fact that I booked this specific hotel for the indoor pool for our 9yr old. The pool was disgusting. Strange skim on the surface of the water and it was cold. So pool was a no go. Would I go back to this hotel, yes, if it was only me and my husband. Not a great hotel if you’re traveling with kids(we needed a rollaway bed and they never had one available) we made it work with the chase lounge and a bunch of extra bedding, but definitely wasn’t the plan. Plan to eat somewhere else than the restaurant in the hotel. No kids menu. The only thing we could find for her to eat was the lobster Mac n cheese-minus the lobster though we were still charged full price as if it had the lobster. I told my kid, I hope you enjoy your $25 Mac n cheese. Just some things to consider. It’s just not a kid friendly hotel, but you’d most likely be happy there with adults only.

Leisure Family

4/10

Poor

27 Apr 2025

robert

Our stay stay was not as expected. Late night noise on our floor kept us up and staff didn’t do anything to resolve. At check out I voiced my concerns and staff member was completely dismissive of our concerns. Will not stay again very disappointed.

8/10

Excellent

20 Apr 2025

Thomas

Would return to this hotel.

Leisure Self

2/10

Poor

18 Apr 2025

krystle

I've been unable to use my room for going on 6 hours. It was 75 degrees at check in and was so hot i had to leave. I notified the hotel and was told it would be fixed. I called again to say I'm just going to go to dinner and asked if after they changed the battery they could just check in to make sure it was working. I came back ave the room was 72 degrees. I called again and have been waiting on maintenance over 30 minutes. I even talked to the supervisor who said they send someone immediately, i called again and they don't know where he is or what to do. So I'm stuck in a hot room I've expressed multiple times is making me sick from the heat only to be ignored. I will never stay here again and I'll let everyone who will listen on every platform know what I've experienced. Absolutely and completely disgusting the way I've been treated at this location

Leisure Family

10/10

Exceptional

17 Apr 2025

Kathryn

It was centrally located with an excellent restaurant and comfortable rooms.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Marco Antonio

Nice place to stay.

Family

10/10

Exceptional

16 Apr 2025

Martin

A great location just a block away from Independence Hall! Easy parking at the garage next door. The hotel is clean, modern, and within walking distance of great bars, restaurants, and landmarks. I’ll be sure to stay here again next time I am in Philly!

Leisure Partner

10/10

Exceptional

03 Apr 2025

Alexis

Great stay

Leisure Partner

8/10

Excellent

02 Apr 2025

Alberto

Indoor pool left a lot to be desired. Picture is not an accurate depiction of the pool condition. Pool water was brownish and not circulating. Also bottom of pool concrete floor was chipped in a bad way.

Business

10/10

Exceptional

30 Mar 2025

Ekaterina

I read bad reviews after booking, but I still came and didn’t cancel. I made the right decision. The room was clean and spacious, there was hot water, the walls were solid — I didn’t hear any neighbors. I slept well and felt good here

Business Self

8/10

Excellent

28 Mar 2025

Joshua

Historic Landmark ahoy.

The staff here is amazing! The hotel is less than 3 minutes from the historic landmarks. Only issue was the shower was broken so water poured about of the bottom while shower was going.

Friends_and_family Family

6/10

Pleasant

24 Mar 2025

Joanne

I was told id get reward points and never received them. The pool was not heated and there was no hot water in the shower.

10/10

Exceptional

22 Mar 2025

Olivia

Amazing hotel! Clean, great location, beautiful and spacious rooms, very polite and accommodating staff. Will stay again

Leisure Partner

10/10

Exceptional

19 Mar 2025

Naia

Staff told me that I couldn’t order food at the bar because the kitchen was close. A couple sits down next to me and they take their order after telling me it was close

6/10

Pleasant

19 Mar 2025

Kara

Pool is old and needs to be replaced or at least fixed. Women's dressing room is a mess largely from water damage. Dining and bar area felt kind of makeshift. Only one crappy coffee pod for the room, no coffee available elsewhere except for sit down, expensive restaurant. And just drip coffee. The artwork is dumb: it just says \"this is art.\" Elevator doors have historic photo that looked to me like a prison door. \"Front desk\" is not in the front. But the room was huge and the surfaces, sheets, and towels clean.

Leisure Self

10/10

Exceptional

17 Mar 2025

Sapan

Very convenient, they had a pool.

Leisure Family

8/10

Excellent

13 Mar 2025

Anjali

Great hotel in a great location

We had a great stay at this hotel. Unfortunately, only one elevator was working, so that was a bit inconvenient. The staff was all wonderful! Many sights are within walking distance.

Partner

8/10

Excellent

10 Mar 2025

David

Hotel was out of toilet paper. I mean, whaaat? Room was hot even after it was fixed. Large room. Nice bathroom. Great location.

Partner

8/10

Excellent

15 Feb 2025

rhasheda

Nice

Leisure Partner

8/10

Excellent

08 Feb 2025

Sean

Property is nice. Rooms are nice. View is nice. Area is historic. Everything was good except two things. 1) the parking deck that they have available is only 6’4”. So if you have a truck, you won’t fit. Wish that was in the description somewhere telling me that. 2) there was no hot water in my room. Went to take a shower in the morning, the water never warmed up. Not even remotely close to be like warm. Other than that, really liked the hotel. Just a shame I have to give it the rating I am.

Leisure Partner

10/10

Exceptional

08 Feb 2025

Margaret Jean Peggy

Nice area. Staff very helpful

10/10

Exceptional

16 Jan 2025

Shelley

Close to historic area. Clean.

4/10

Poor

13 Jan 2025

anthony

Look elsewhere, good location, but that's it

There was buildup of shampoo on the shower floor. The kind that would only happen if the room is rarely cleaned well. The toilet stopped working once and, even after 'fixed', it was still in poor condition. One of two elevators was out during our stay. The indoor pool was freezing cold and not clean. The service in the restaurant was atrocious. There was nobody there and I still couldn't get service. My wife asked for hot water for tea, was given some kind of hot brown water. After we asked what it was, the waitress said she was sorry and didn't know how to work the machine. Ok, but why not just say that instead of handing my wife whatever the hell came out of the machine without a word until we said something? The location is very good, but the hotel failed to deliver what was advertised on virtually every other level.

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Heather

Convenient

Leisure Partner

4/10

Poor

30 Dec 2024

John

Front desk and cleaning services were fantastic. The hostess in the morning was rude and would not make eye contact or communicate with us so we walked out of the restaurant in lobby. Walls were paper thin and could hear everything. No storage in the room. Only one drawer and no other place to put clothes. Overall disappointing experience.

Leisure Partner

6/10

Pleasant

27 Dec 2024

Verified traveler

Vallet is confusing. It should be stated more clearly that you are to park and block the hydrant momentarily while waiting for vallet. Otherwise pleasant.

Friends_and_family Family

10/10

Exceptional

03 Dec 2024

Joseph

Great location

Leisure Family

8/10

Excellent

08 Nov 2024

Jacqueline

hotel was nice
restaurant was average
bar was okay. Room was comfortable. Bathroom okay

Leisure Partner

6/10

Pleasant

28 Oct 2024

Ronald

Great location; mediocre stay

Elevator out of order, staircase, dirty, cluttered and dangerous. Bathroom with a shower curtain that did not cover. No one at the front desk on check-in. No breakfast included. Late checkout was difficult to come by. As a Bonvoy member, I was disappointed.

Friends_and_family Family

10/10

Exceptional

28 Oct 2024

Brien

Nice up scale hotel

Leisure

10/10

Exceptional

27 Oct 2024

Walter

Great location.

Leisure Family

6/10

Pleasant

26 Oct 2024

Karla

Stayed for a conference. Very convenient, staff helpful. However, you have to ask around to tell who is actually working front desk/concierge etc… also the ports for USB in my room did not work

Business Self

8/10

Excellent

21 Oct 2024

Andrew

One elevator was not working but no one was assisting guests as the other elevator would take a long time to return to first floor.

Staff in general very friendly.

Leisure Partner

10/10

Exceptional

18 Oct 2024

Barton

The place is getting a bit tired around the edges, but is still glorious, quiet, and comfortable. Would definitely stay there again.

Business Self

10/10

Exceptional

22 Sep 2024

Nefertari

My husband and i arrived to the property at 10AM and check in was not until for but they were able to let us check in early and that was much appreciated

Leisure Family

8/10

Excellent

12 Sep 2024

Deborah

Nice Hotel

This hotel is walking distance to a lot of tourist destinations. It is a very nice hotel, and rooms are big. Check in and out was easy, and the staff was friendly.

Friends_and_family Family

10/10

Exceptional

09 Sep 2024

Matt

Initial room the air went out but they moved us quickly into a new room. Great customer service!!

8/10

Excellent

05 Sep 2024

Heather

In a great location!

Leisure Partner

6/10

Pleasant

04 Sep 2024

Verified traveler

Room looked worn. No drawers for clothes. Tiny closet. No place to put luggage except on the floor unless you only have a backpack or small carryon bag. Not really handicapped accessible in bathroom. Only one hook in bathroom- no place to hang robe/ towels.

Great bedding and pillows. Bed very comfortable. Had breakfast one morning in restaurant there. Food was good, waitstaff very friendly.

Location good but would stay somewhere else next time.

Friends_and_family Friends

6/10

Pleasant

01 Sep 2024

William

Room was spacious and staff was phenomenal. The mattresses are very firm. Not a big problem but for the folks out there that want some plush comforts the bed isn’t going to supply that.

One issue outside of the control of the hotel is the consistent racing every night from 10-11pm. You’ll hear it two or three times. Just enough to wake you up.

My major issue was the major smell of marijuana smell on my floor. I know housekeeping smelled it when they cleaned the room. Felt like they would have informed management. Having that smell hit you when you are “coming home” every evening on vacation is not pleasant.

Location of this hotel to old city history is perfect. For sporting events and bigger scale Philly exploration this isn’t the place for you. Please enforce the no smoking policy.

Leisure Partner

10/10

Exceptional

16 Aug 2024

Barry

walking distance to all of Philly's history

Leisure Family

10/10

Exceptional

11 Aug 2024

Sibyl

Very comfortable and pleasant business stay

The hotel feels very safe; room was clean, bed was comfy. Nice common areas. Good service, spacious shower. Walkable to tourist attractions and nice restaurants. I would stay again for sure!

Business

10/10

Exceptional

10 Aug 2024

Daniel

Great stay overall! Would stay again.

We had a great stay at the Renaissance. We came for a concert. We felt like the location was great. Easily accessible to restaurants , coffee etc. Our room was clean and had all the necessities to make our stay comfortable. The staff was beyond friendly and helpful.

Partner

4/10

Poor

08 Aug 2024

Jennifer

Good area. However wlwvator got stuck on us.
THEN- we went to our room. Room 503. Smelled awful. 1/4 of the carpet was soaked. They sent someone up. They said air conditioner leaked. Only room with 2 queen beds so we were stuck. Couldn’t walk around soaked carpet. And the smell was awful!!! Felt so dirty. Disappointed

Leisure Family

10/10

Exceptional

04 Aug 2024

Malcolm

The hotel was very clean. We used the gym and the pool. The interior design was very posh. We even ate breakfast in the hotel restaurant. A great hotel for the price. Plus it was in historic Philadelphia which made tourists trips very easy to plan and access. I would stay there again.

Leisure Family

10/10

Exceptional

22 Jul 2024

Michael

I had a wonderful time

10/10

Exceptional

20 Jul 2024

Robin

Nice size rooms. Very homey and comfortable.

Leisure Family

6/10

Pleasant

05 Jul 2024

Grant

Tub failed to drain. Staff addressed promptly, but still.
Also, room oddly dark due to inadequate lighting.

Family

10/10

Exceptional

03 Jul 2024

BERNADETTA

Close to tourist attractions and rooms bigger than usual.

Leisure Family

10/10

Exceptional

03 Jul 2024

Lee

Great clean hotel with large modern rooms, centrally located hotel in old town Philly

6/10

Pleasant

30 Jun 2024

Dylan

Great staff! Everyone is nice, knowledgeable and courteous.

4/10

Poor

29 Jun 2024

Timothy

The Renaissance Philadelphia has so much potential, but needs some more attention from parent company, Marriot. The positives…great location by Independence Hall and Olde City; and large spacious rooms.

Unfortunately that’s where the positives end. The hotel strangely feels like it’s abandoned, the energy feels off. The lobby/bar/restaurant space is so large and impressive, but again doesn’t live up to potential. There is a lack of hotel personnel and no one seems happy to work there. Maybe some lovely music would create better energy and more buzz. The night I was there, they had a singer performing but no one was there to watch. I think some more Marketing and PR would be beneficial. The hotel was fine, but could just be so much more with a little TLC. This review is not about bashing The Renaissance, just a recommendation that a little revamp would go a long way!

Leisure Self

4/10

Poor

21 Jun 2024

Shawn

Location is what this property has going for it. Staff were not really friendly. Problem finding reservation then had to produce documents from Expedia to prove it. Front desk girl was not helpful. Bed was a little softer than a park bench. I would have bailed if not for the location for walking.

Leisure Family

6/10

Pleasant

20 Jun 2024

Marc Olsen

Lovely bar, lobby, entrance, restaurant and great staff. The cons are in the room itself where the furniture is old and worn and the finishes are a bit sloppy. It's extremely clean though and convenient and everything works perfectly just needs some new furniture, paint, and generally tighter construction finishes,

Business Self

8/10

Excellent

06 Jun 2024

James

Very helpful staff! The convenience of this hotel is probably its best feature, very close to subway stations. City is nicely walkable from here too.

Leisure Self

2/10

Poor

03 Jun 2024

KATHRYN

Wrong bed configuration

Room was booked as 1 X Twin Share with 2 beds for 2 males to twin share - there was only one bed in the room

Business

2/10

Poor

02 Jun 2024

KATHRYN

Total lack of service

The room was to have two beds for two gentlemen to share. The room only had one bed which was not appropriate. The reservation staff did not try to resolve the problem. They said there was no two bed room available for the entire stay yet I could go on line direct and book a 2 bed room for IN: 31st May OUT: 3 June. Our clients are part of our VIP list and the service was NOT acceptable. We will not be using this hotel again in the future.

Business

10/10

Exceptional

23 May 2024

Elsa

Liked this hotel for the convenience of what we were doing. Clean hotel and the lobby looked great. All the staff were very friendly and nice. Didn’t like that our room had a carpet.

Business_and_leisure Family