Name: Hilton Philadelphia at Penn's Landing
Address: 201 S. Christopher Columbus Blvd., Philadelphia, 19106, US

10/10

Exceptional

05 Aug 2026

Brian

The hotel was lovely and amenities were great. The breakfast/coffee shop was a bit expensive.

10/10

Exceptional

04 Aug 2026

Richard

Room was extremely clean and well kept. The staff was courteous and overall treated us well. Highly recommend this hotel....

6/10

Pleasant

03 Aug 2026

David

Location was good. Rooms need to be updated. Ceiling in need of repair, no drain plug in sink, no back for tv remote, hair in bed when arrived.

10/10

Exceptional

02 Aug 2026

JASON

Only stayed one night. Beware of $57 parking fee a night if driving here. Other than that. Great location. Clean rooms. Very nice !

10/10

Exceptional

02 Aug 2026

Claire

Great room and perfect location for visiting Philly. The staff was helpful and our room was ready much earlier than expected. Beautiful pool with comfy chairs and towels.
Will stay again

4/10

Poor

02 Aug 2026

Lauren

None of the ice machines work, the front desk doesn’t answer the phone, no towels at the pool.

10/10

Exceptional

01 Aug 2026

Meghan

Loved this Hilton ! Perfect location and beautiful decorations lovely area for all Phillie has to offer- Fun waterfront and shaded park right by the hotel- Walkable to restaurants and delicious buffet breakfast at hotel super service and hospitality! Room was a bit warm on 15 th floor with city view but front desk sent service guy who adjusted and even gave us a fan to use! Highly recommend . We were even able to check in early at 230! Awesome - book it

6/10

Pleasant

31 Jul 2026

Craig

Staff was friendly and accommodating. My hotel room, unfortunately smelled of cigarettes. The hallways were kind of musty, the hotel amenities including parking and lobby bar were exceptional. The outside view from our room was pristine, but the windows could have afforded to have been wiped clean.

10/10

Exceptional

30 Jul 2026

Monica

Everything was right there, walking distance at your fingertips. The service was over the top. I can't wait to go

2/10

Poor

30 Jul 2026

Loretta

I was charged extra for parking . When I use Expedia everything is included. That's why I go thru them. Yet I was charged for parking separately. I still haven't received any explanation for added expenses. Both entities presented fraudulent explanations.

10/10

Exceptional

30 Jul 2026

Larry

Staff was very helpful and professional. Restaurant on site was excellent and Service XO also.

10/10

Exceptional

27 Jul 2026

Melissa

Great location! Love being on the waterfront! Clean and wonderful access to restaurant, breakfasts, etc.

2/10

Poor

27 Jul 2026

Ralph

The pool was supposedly leaking so they closed the pool by 8 pm instead of 10 pm like they normally do. The rooms are pretty outdated. This place is in desperate need of a makeover.

10/10

Exceptional

27 Jul 2026

Daniel

Every thing was great. Fabulous place to stay

10/10

Exceptional

27 Jul 2026

Linda

It was very family friendly. Lots for kids to do. The boardwalk with the food choices was an enjoyment.

2/10

Poor

26 Jul 2026

Scott

The room was badly worn, the bathroom disgusting and grout and ceiling discolored. I had to remove the tank cover to stop the toilet running. The shower head was either broken or badly needed cleaning. The furniture in the room was worn and gouged. I tried to call 4 or 5 times before our stay, used the prompts and was hung up on until the last attempt. The last attempt was when someone picked up and said, “Can you hold and put me on hold before I could answer?” Then 2 more times it was picked up and was told, “Can you please hold?” What a waste of time. When we arrived, I pulled to the front and told the valet I would like to valet. He was great. I got the bags out of the car all while two bellmen watched and never offered any help. Oh, the tv guide and on-demand worked when we arrived but stopped after that, and we had planned a movie night for the kids. The front desk said, “Oh yeah, it’s not working too well,” and that was it. Great location, but would never stay again.

6/10

Pleasant

26 Jul 2026

Deborah

The room was in excellent condition, except for the television. When I tried to call the front desk. I did not get an answer. I ended up having to get out of bed to go down to the front desk to inform them that my television was not working. They sent the technician to fix the TV. He just clicked on channel 3 and 5 And later stated that it needs further service & he left stating it would take to long to get that service.😭

2/10

Poor

25 Jul 2026

Tracey

When I arrived, a nice man greeted me and asked for my ID. He wished me a happy birthday but told me that only his manager could explain why I was charged. We walked over to speak with his manager, who seemed distracted and not very polite. The other gentleman whispered to him that it was my birthday, but he did not acknowledge it. I asked about the charge; he said they were fully booked and that it was the hotel’s policy to charge for the first night in advance. I asked him why they would do this without giving the customer a heads-up. He looked at me blankly and repeated himself without acknowledging that I was still upset. I let it go and gave him a new card to cover my two-night stay and the security deposit.

He never once smiled or thanked me for staying with them. When I asked about the refund to my other card, he said he had already taken care of it — though only after I asked, not proactively.

Later that evening, I called the front desk for help with the Wi-Fi. I spoke with a man who seemed annoyed that I needed assistance. I thanked him anyway, and he said nothing in return, so I hung up. I checked out the next morning. I didn’t see any point in staying another night!

10/10

Exceptional

25 Jul 2026

William S

😁

10/10

Exceptional

25 Jul 2026

DENISE M.

Awesome, really nice

6/10

Pleasant

24 Jul 2026

Landon

Room was clean, with a nice view. Staff, well dressed, polite. Breakfast you have to make sure you get a card with your stay so you can get the breakfast in the morning. (Pay extra) air conditioner barely worked it was hot in our room with the AC all the way up. The valet messed with the settings in my car, that was another 67 dollars for over night parking. Plus they hold 100 dollars from your account on the room if you break anything. If I was aware of any of this I would not have stayed here to watch the phillies play. Very clean hotel though, just want your money in every which way they can get it.

10/10

Exceptional

23 Jul 2026

Christine

Very clean and comfortable room

6/10

Pleasant

22 Jul 2026

John

Beautiful building, beautiful view, beautiful setting. Very friendly nice staff. Most calls to the front desk did not answer. We asked for something to be done hour get a blanket because it was too cold for example I think Taylor said she was

Stains on the chair in the room and the stains on the carpet. Shower curtain was coming apart.

The drawers below the TV of their own volition opened up every half hour or so

On Sunday night club out by the water, loud annoying techno music until two in the morning we were told you had no control over thos so I’m sorry for you having to listen to that every weekend. I would never stay in this hotel hotel again during the weekend without checking, if the club was gonna be closed.

8/10

Excellent

21 Jul 2026

Georgina

Location to waterfront attraction

Partner

10/10

Exceptional

21 Jul 2026

Gerad

Great time

Self

8/10

Excellent

21 Jul 2026

Katherine

Checking in on the app was easy. Our room wasn't ready so the concierge was able to move us. The room was large and clean but a bit dusty on surfaces. James at the bar was friendly and accommodating. There are plenty of tables to hang out at/play games at in the lobby. The gym had enough equipment and was very clean. Sadly we didnt go in the pool because it was like a hotub without the bubbles and the room itself was stifling because it had skylights. One complaint we had was that on Sunday night the outdoor club below our room on the 18th floor played LOUD music until midnight. We were facing the bridge so if you have kids make sure you're on the other side of the building. Overall, we had a lovely stay ☺️

Family

6/10

Pleasant

20 Jul 2026

James

Meh… overpriced for what you get. Wouldn’t stay there again personally

10/10

Exceptional

19 Jul 2026

Jessica

Water bottles for the coffee pot would be great though our coffee pot didn’t work in our room 1719

Definitely will stay again

Family_with_children

6/10

Pleasant

19 Jul 2026

Luis

.

6/10

Pleasant

19 Jul 2026

Nicole

Place was clean—a bit outdated but nothing terrible. Our issues was that we were on road side of the hotel and it was SOOO LOUD. During the night while trying to sleep I swear it was. A drag track out there with the loudest cars and motorcycles for hours

Partner

4/10

Poor

18 Jul 2026

Rouba

Friendly staff but overall bad experience with room mainly bathroom up keeping. Bathtub was disgusting. Parking is an issue if there’s event in the area. For almost $60 a night parking fee and not be able to access the parking … that’s an issue. Won’t be staying there again.

Partner

6/10

Pleasant

18 Jul 2026

Rebekah

The staff was so friendly and the lobby area was absolutely gorgeous and well kept; however, you get to your room and it’s a completely different story. One safety latch for our room was broken and there were random stains throughout the room - primarily in the bathroom. At one point it looked like the tiles to hold the shower curtain rod were falling out and the rod was almost detached. For a Hilton and the price, I expected better.

Partner

10/10

Exceptional

16 Jul 2026

Tyler

This spot is awesome to see a show at Freedom Mortgage Pavilion. It was super friendly, nicely kept and one minute walk to the ferry to Camden. Parking was easy and the Moshulu and Liberty Point were super fun dining experiences.

Friends

10/10

Exceptional

15 Jul 2026

Jennifer

The hotel is wonderful. Loved the smell of the lobby. Staff was helpful and friendly. The only complaint was the pool
Was extremely warm. Almost like hot tub level warm. But otherwise the walk to downtown and views of the river cannot be beat

Family_with_children

4/10

Poor

15 Jul 2026

Alexander

This hotel has a great location on the river and walking distance to many must see places. However the room was not up to par. The sheets were stained, the shower needed a re caulking, vent in shower was very dirty. Walls/door was dirty. Front desk was great .

Partner

6/10

Pleasant

14 Jul 2026

Debby

The room is dirty, the coffee machine to much dusty and the bed sheet is not clean too.
TV and the bed they put it too far, we can't spend time in the bed to watched the TV.

Partner

4/10

Poor

14 Jul 2026

Emily

I’ve never stayed in a room with more dust all over the night stand & furniture in general. We asked for house keeping (fresh towels and bedding) - the sheets for the bed were left on our bed for us to change. Not once in our three night stay did our room get cleaned. The sheets were paper thin. This was not a $400/night value, not even close.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Kathryn

Upon leaving the garage, I was met in the elevator to the hotel by elevator that someone got sick, and I don’t know how long it was there, but I would imagine it was there overnight because I arrived early in the day
On the surface, the hotel looked fabulous. I asked some questions to the cleaning staff, and she was not able to speak with me because she does not speak English, and that was a concern. The bathroom shower rod was broken. I was afraid to even touch it. it was sort of coming off the wall. I did inform the front desk. Additionally, I called for a for the little tray for my coffee to make in my room, and there was no tray in the coffee pot. Therefore, I could not make coffee in my room when I woke up. I do not know if I’ll stay at Hilton again

Friends_and_family Family

8/10

Excellent

13 Jul 2026

William

Clean hotel, freindly and knowledgeable staff at front desk. Well decorated and nice surroundings. Bartenders were attentive but overloaded, for the Dave Matthews Concerts, they should have more help. One complaint. If you are tall, or even slightly disabled, all the toilets in this hotel are about 4 inches off of the ground. There are no hand rails to help you up. Prepare to do a full squat. Also the only handicap toilet in the multi-stalled lobby restroom was out of order. I do not know if the toilets in the handicap

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Lori

Great location. Staff was very helpful and friendly. If we ever get a chance to visit Philadelphia again, we will stay here again.

Partner

10/10

Exceptional

11 Jul 2026

Bonnie

Room was extremely clean as well as the whole hotel I would definitely stay there again

Friends

6/10

Pleasant

11 Jul 2026

Robert

The best feature of this hotel was its location. It’s not that everything else was bad, it’s just that nothing bowled me over. The room without a chair other than a desk chair, for one. I just felt for the money it should have wowed me more

Partner

10/10

Exceptional

11 Jul 2026

STEPHANY

Nice property great for families

Family_with_children

10/10

Exceptional

10 Jul 2026

Marco

The amenities are fantastic!

Family_with_children

8/10

Excellent

10 Jul 2026

Katie

We had a nice stay at the Hilton in Penns landing. It had a beautiful view of the Ben Franklin Bridge and the Delaware River. The riverfront promenade had plenty to do on nights where it did not rain.Most importantly, every staff member we encountered was incredibly welcoming and accommodating. It was truly one of the nicest staffs that you can imagine.

The problem we had was with the odor of the hotel. We know you cannot control what people do in their rooms, but the entire property smelled of marijuana. You could smell it in rooms, the elevators and the hallways. Traveling with a toddler, we would have preferred a cleaner experience.

The indoor pool was very nice and had access to a roof deck.That helped keep our toddler busy before bed.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Donna

The staff was wonderful.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Joyce

Awesome hotel!

Family_with_children

6/10

Pleasant

09 Jul 2026

Mary Ann

Toilet was clogged, no soap in the room, empty conditioner and stained shower curtain, one broken lamp.

10/10

Exceptional

07 Jul 2026

Ryan

Great Location.

8/10

Excellent

07 Jul 2026

Marlene

I came here for the Fourth due to the location. The price was a little high but expected, the staff was helpful but I’m not sure if it was because it was busy but they didn’t tell me anything about the amenities, etc.

Family

10/10

Exceptional

06 Jul 2026

Juan

Amazing time, great service and great view.

4/10

Poor

06 Jul 2026

Peter

parking was convenient. found the staff unhelpful. miserable lobby control.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Kelly

Nice place to stay

2/10

Poor

06 Jul 2026

Juan

Y encima de eso los 100 dolares del seguro por si ocurre un daño igual se lo quedan aunk no halla ningún daño son unos ladrones

Friends

10/10

Exceptional

05 Jul 2026

Yamile

Clean and friendly staff

10/10

Exceptional

05 Jul 2026

Milaka

The hotel was very clean. Staff were very helpful, definitely plan on booking again.

Partner

8/10

Excellent

05 Jul 2026

Tatiyana

Breakfast is good but a little expensive

4/10

Poor

02 Jul 2026

Lizet Selin

Housekeeping never came by our room. I called front desk and no one ever picked up. Even after going down to complain to the front desk in the morning and again at night, and letting them know we also needed towels, they said they would send housekeeping and they no one ever came by. We stayed 5 days and never got towels. I was told I would get a credit 3-5 business days and no credit has been made. I even provided my Hilton rewards number to front desk and have checked the app daily.

Partner

6/10

Pleasant

02 Jul 2026

Kat

Super loud

10/10

Exceptional

29 Jun 2026

Baraa

N

10/10

Exceptional

29 Jun 2026

Matthew

Great place to stay. Right on the water

8/10

Excellent

29 Jun 2026

Joanne

Bathroom had cracked and broken tile, grout looked moldy and shower fixtures had mold like substance. Location was great, view from corner room great.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Jair

Great view.
Nice location.
Great staff.

Family

4/10

Poor

27 Jun 2026

jason

Received other room than booked

Room was rundown

Carpet was dirty

Partner

8/10

Excellent

26 Jun 2026

Tiffany

This is my second stay at this property in two months. The front desk staff was very helpful when I checked in and gave me recommendations for other food options in the area. The staff in the on-site restaurant were friendly as well. Love the central location, parking options, and the views of the water. The only thing I was not too pleased with, was one of the employees in the coffee bar. When we walked in, she did not greet us and did not offer any assistance. I had three interactions with the same staff member during my two visits, and unfortunately, she just wasn't hospitable.

Family_with_children

8/10

Excellent

25 Jun 2026

Tiffany

Very nice hotel everything clean. Out around the hotel Beautiful 😍. One thing I didn't care for is that you had to pay for parking even if you book a room and it like $60. But all in all I liked my stay.

Partner

6/10

Pleasant

23 Jun 2026

Juan

Room spacious and clean but furniture and bathroom were dated and showed signs of wear. Bathroom had rust spots and set in grime. Worst was our AC was basically non functional and had to be set to lowest (60) but even then we almost asked to switch rooms. They sent a tech right away to try and fix it when we complained but it was a minimal benefit. That was our last night though so maybe it was going to improve more. Who knows.

Breakfast was overpriced for the quality.

Bar and bartenders were lovely. Enjoyed the river front location and nice breeze.

Family

10/10

Exceptional

23 Jun 2026

Sarah

Beautiful location on the river. 15ish minutes easy walk to city center. Nice large room and bathroom.

Family_with_children

10/10

Exceptional

22 Jun 2026

Yaser

Really good

4/10

Poor

22 Jun 2026

Marco

breakfast was not even decent

Partner

2/10

Poor

22 Jun 2026

Patrick And Marie Laurence

Manager Sean was nothing short of terrible. We all said hello did not respond. Was not helpful would not let anyone speak and then gave us 3 rooms when we paid for 4. One room had been requested to be feather free as I am severely allergic to feathers he told me it was my problem and that they cannot send me pillows or blankets i needed when requested very much in advance.
Rash all over my body never helped. Called main line for help so they simply never answered the phone even to main hilton customer service line. Only nice person actually was the lady c
Who cleaned the rooms such a darling!!!
Terrible experience overall fighting to get the 4th room etc. They need a new managers urgently.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Nargis

The views were beautiful

10/10

Exceptional

21 Jun 2026

Lisa

Nice staff. Clean rooms. Beautiful views

Partner

10/10

Exceptional

21 Jun 2026

MARCELO

Very friendly staff

Partner

10/10

Exceptional

21 Jun 2026

James

M

Partner

10/10

Exceptional

20 Jun 2026

MICHEL

Please check the restroom and 1518 the Bathroom need to be replaced,

Self

10/10

Exceptional

17 Jun 2026

Ricardo

Well located and easy check in despite being very busy due to the world cup

Self

8/10

Excellent

16 Jun 2026

Latoya

Convenient and close to several attractions

Partner

10/10

Exceptional

15 Jun 2026

George

The room was clean and the carpet was not too outdated. There were plenty to do just outside the hotel. We had an excellent water view room. The rooms were well insulated so that you didn’t hear your guests next door. Self parking was pretty expensive which added to the cost of your stay. The restaurant had quality dining.

Partner

10/10

Exceptional

15 Jun 2026

Jaime

Todo bien excepto el lavabo del baño que estaba tapado pero lo solucionaron al día siguiente después de poner una queja por lo demás muy jien

Family_with_children

10/10

Exceptional

14 Jun 2026

haodong

Nice location. Very friendly Staff.

Pet

10/10

Exceptional

13 Jun 2026

Patricia

The property is beautiful. We had a room facing the river and view was spectacular. The staff was extremely nice and helpful. Kevin the bellman is friendly and with a great personality so eager to help . I give the property 5 Stars

Partner

8/10

Excellent

12 Jun 2026

Lorraine

Do not expect that your room will be cleaned daily. I expected to come back to a clean room with fresh towels and linen and was advised AFTER THE FACT that I would need to request this. Not what I am used to. Location of the hotel was PERFECT

Family

4/10

Poor

12 Jun 2026

Zandra

Excited to experience a great stay at this hotel, sadden to realize that the experience would not be what we had hoped. We never received maid service for the entire stay, even though, we saw the maid right next door to us on our way out. We did not have a privacy sign on our door, so as you can imagine we were shocked and slightly annoyed that our room had not been attended to once we returned from exploring all day. We later found out that there was shooting in the lobby days before we arrived. The AC was janky in the room. I sweated all through the night. Overall, it’s sad that the amazing views, the walkability to many things to see and do was over shadowed by the lack of attentiveness on that of the maid service.

Family_with_children

8/10

Excellent

10 Jun 2026

William

It was fine - just a little run-down. The bathtub was peeling. Seems like the need to refresh the property.

Business

10/10

Exceptional

09 Jun 2026

Kenneth

Very nice spot to stay

Partner

10/10

Exceptional

09 Jun 2026

Mark

Gentleman that checked me in at the front desk was very helpful polite,and courteous

Family

10/10

Exceptional

08 Jun 2026

Carol

Large hotel with bar and restaurant ( I did not partake so cannot comment) and tables outside overlooking the harbor .. Awesome location with accsess to Penns landing Ferry which takes you across to mortgage pavilion arena on Camden waterfront .. very convenient and fun for concerts ..arena is just to your right ..short walk. They are also pet friendly 👍 rooms were fine ....rugs 🙄.. ugh .. Friendly staff 👍

8/10

Excellent

08 Jun 2026

Jennifer

We had to switch our first room because there was a stain on the sheets. However, the front desk was super accommodating and the next room was fine! I think the hotel is in need of some updates but you really can’t beat the location.

Partner

6/10

Pleasant

08 Jun 2026

Cindy

No one came into the room to simply empty the trash. I called the front desk twice and had no answer.

6/10

Pleasant

07 Jun 2026

Curtis

The housekeeping staff was subpar, didn’t clean the room between nights, didn’t stock hand soap or enough towels. Toilet barely flushed. Staff was nice overall

Partner

10/10

Exceptional

07 Jun 2026

Cassandra

Clean room, staff are very helpful. Love that they have a pool my daughters loved it. Love the outside view from the room.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Juan

We are a family of 4 with 2 kids 8-11. When we got to the room the sink would not drain, there was no hand soap and the container for the shower gel was empty. When we called to have these issues resolved, there was no initial response. The second time we called we requested a different room (one with a working sink), they said they did not have availability. Finally, a nice gentleman from maintenance was able to repair the sink but I ended up providing my own soap... On the first day we stayed, the room was serviced but not the restroom and the towels were not cleaned (one of them had what appeared to be mouthwash stain) and we don't use mouthwash. The room felt outdated and the lobby did not have a water fountain. It was disappointing since these are not usual Hilton standards

Family_with_children

10/10

Exceptional

05 Jun 2026

Leslie

The restaurant staff were polite and the food was good and the bartenders were all efficient and friendly.

Family_with_children

10/10

Exceptional

05 Jun 2026

Joseph

Awesome experience, great location

Would definitely stay there again

Family

6/10

Pleasant

05 Jun 2026

Dessa

Nice people, not so nice maintenance. The pipes were distractingly loud, bathroom fixtures chipped and ragged, no meaningful sound proofing to account for the construction nearby.

Self

10/10

Exceptional

04 Jun 2026

Corrado

Good

Partner

2/10

Poor

04 Jun 2026

Joseph

I checked in for a 5 night business trip. I was kept awake most of the night by the very noisy nightclub then people in the next room screaming at each other.

The hotel manager said that I should expect some noise at a downtown total!!

I left after one night.

Self

10/10

Exceptional

04 Jun 2026

Branden

Front desk people where amazing when i come back in definitely staying there!

10/10

Exceptional

03 Jun 2026

Cassandra

Clean room & bathroom which was great!! Great view & comfy bed. Kids loved the pool. Overall our stay was great!! Definitely coming back.

Friends_and_family Family