Name: Hampton Inn Philadelphia Center City-Convention Ce
Address: 1301 Race Street, Philadelphia, 19107, US

Hampton Inn Philadelphia Center City-Convention Ce

Philadelphia - PA · United States

100 reviews shown

10/10

Exceptional

02 Aug 2026

Jennifer

La chambre était tres bien

6/10

Pleasant

01 Aug 2026

Patricia

Front desk associates...Andrew and Ariana were wonderful....however, my room wasn't clean for 3 days after calling and visiting front desk multiple times....no clean towels, etc. Finally on 4th day Andrew spoke with the supervisor and my room was finally cleaned with clean towels and sheets...never did I encountered anything like this...but it didn't ruin my vacation.....kinda hesitant in booking Hampton again, with the every other day service....

8/10

Excellent

01 Aug 2026

patrick

The breakfast hours are congested within the small dedicated area. The mattress are too soft. The hotel is well located for an easy access to main city attractions. Personals were really kind

6/10

Pleasant

01 Aug 2026

Kimberly

The hotel is in a great location, within walking distance of Reading Terminal Market. Breakfast was decent. Valet and hotel staff were friendly, but the property has seen better days. The elevator floors were dirty, and our bathroom had not been cleaned well. There was hair (quite a bit) in the tub, and it was never cleaned despite our stopping by the front desk to request it be cleaned. Additionally, the tub had been painted over and large pieces of the paint had peeled off. The tub drain was rusted, and the caulk surrounding the tub and sink faucet were quite dirty. Valet parking is $71 a night PLUS a convenience fee.

4/10

Poor

30 Jul 2026

Olaniyi

I stayed for four days and no one came to clean the room. On the third day, I called several time to front desk, they told me the room will be cleaned until later in the day when I called and they said those cleaning are gone. The same thing was done to my friend that we lodged together in the same hotel. All the trash, towel etc were left dirty in the room for four days.

10/10

Exceptional

29 Jul 2026

Enrique

Very nice and clean room, breakfast good and very friendly staff

6/10

Pleasant

29 Jul 2026

Kamakshi

The toilet in our room had to be flushed three times with any use - even for just toilet paper to go down. They should also put extra rolls of TP in the rooms. The breakfast staff was pleasant during the week. The weekend breakfast staff was not helpful when asked for a bag - the weekday staff did give a bag when requested. So maybe explain policy to all staff? The valet service was great.

8/10

Excellent

28 Jul 2026

Damelsa

Very convenient location to Reading Market. Will stay here more in the future

10/10

Exceptional

28 Jul 2026

Lindsey

Very conveniently located. Just a few blocks from the metro station and the city center.

The room was quite comfortable and clean with lots of space and a loveseat. Always nice to have other furniture than the bed and desk chair.

The bed was comfortable, but squeaked a bit. The bathroom wasn't awkwardly spaced which seems to be the norm when traveling these days.

Breakfast was overcrowded. There wasn't enough seating. They also ran out of the hot breakfast by 8:30a which i feel like shouldn't happen. The only protein were boiled eggs left. Plenty of carbs to toast or scoop though. Lol

6/10

Pleasant

27 Jul 2026

Dawn

I recommend extending breakfast until 11:00am. Not everyone is an early riser.
Also, folio should automatically be sent to customers. If not via email, at least the night before check out.
If a room is ready, and the hotel doesn't have full occupancy, why are you charging your guest additional funds to check in?

10/10

Exceptional

27 Jul 2026

John

Helpful staff - efficient

4/10

Poor

27 Jul 2026

Mukhammedali

Нечего

10/10

Exceptional

27 Jul 2026

James

Great response from staff when we had a check in problem related to two people arriving at different times on 2 different but related reservations. Front desk and GM got the problem solved in a matter of a few minutes.

8/10

Excellent

27 Jul 2026

Lakesha

Very nice stay.

4/10

Poor

27 Jul 2026

Ashleigh

We stay at Hampton Inns almost every time we travel and this time I was very disappointed. Let me first say however that the staff was very friendly and so welcoming.
The room was not cleaned well before our stay, I.e. we found a dirty sock in plain sight, the shower soap and the lotion were empty and we had exactly 2 towels when I had checked in with 2 adults and 2 children. I also don’t understand how they don’t bring in clean towels daily when you are there for more than a night at a time.
Parking was $71 PER NIGHT. Which I was not told ahead of time.

I will think twice about choosing Hampton Inn again for a bit.

10/10

Exceptional

27 Jul 2026

Linda

Clean room and great price. Breakfast is also great. The staff are really friendly and helpful.

4/10

Poor

26 Jul 2026

Kyle

If we went back to Philadelphia, then we would not stay here again. Not a great part of town, pretty old and not kept up well. Nothing horrendous, just not very good.

10/10

Exceptional

26 Jul 2026

Gary S

Good location, good breakfast, helpful staff.

6/10

Pleasant

26 Jul 2026

JAMES RICHARD

The water pressure was horrible. When we would use the shower, the water would not drain properly. We would have to turn the water off and let some water drain and then keep going with our shower. The A/C worked great. The staff were very helpful. It is closely located to Reading Market and other shops.

10/10

Exceptional

25 Jul 2026

Matt

Clean spacious room and comfortable bed with 4 pillows. Friendly staff. Location is ideal for restaurants, the Reading Market (8 minute walk) and subway (4 minute walk).
Breakfast was good. Bar was a nice amenity to have.

Friends_and_family Family

4/10

Poor

24 Jul 2026

Jeff

Breakfast was week not a lot of choices bad location

8/10

Excellent

24 Jul 2026

John Alexander Walker

Great location, Very good breakfast, Friendly and efficient staff, Clean and Quiet. The A/C was powerful but I did have to keep adjusting the thermostat to stay comfortable. Would definitely stay there again.

10/10

Exceptional

24 Jul 2026

Aidan

Breakfast was awesome, hot and well cooked

8/10

Excellent

24 Jul 2026

George

2 blocks from Reading Market Terminal, great place for breakfast.

8/10

Excellent

23 Jul 2026

Sweta

Clean room

8/10

Excellent

22 Jul 2026

Gabriel

Shower and bathroom were not good at all, but it was clean. The location makes this place. We were up for All Star weekend, and the proximity to the convention center and reading terminal were ideal. Surprisingly reasonable pricing, too. Parking sucks, but I found a place a couple blocks up for $25/night with spot hero.

6/10

Pleasant

22 Jul 2026

James

Nobody cleaned our room or exchanged towels for the ones we had used after the first night.

10/10

Exceptional

20 Jul 2026

Matt

First impression was that it was an older hotel but lobby and rooms were clean and comfortable. The location was ideal. 7 min walk to Reading market. 4 minute walk to subway system. Within 15- 20 minute walk you can find lots of great restaurants and bars. I like that there was a small bar (literally 4 chairs and around a small wooden bar and several other seats) available inside the hotel where my son and I enjoyed a nightcap. There were 3 elevators and rarely did I wait longer than 30 seconds even though I stayed over a weekend.
Staff was friendly and courteous. Andrew was particularly kind and attentive...but all clerks and each concierge were awesome.
The room had a nice air conditioner that kept room very cool (thermostatcontrolled) . I loved that each queen bed had 4 large pillows. Bed was very comfortable...not to soft. Bathroom shower head was newer and I feel bathroom in general had been renovated in past year or 2.
Breakfast was very satisfactory. No complaints... dark coffee was good, not bitter but full of flavor.
My only complaint was that I asked the front desk (after staying three nights) to send someone in to clean the room...it didn't happen before we left the next day. I did receive towels and washcloths when requested without any delay so that was nice.
In conclusion I would recommend this hotel based on its convenient location, friendly staff, and clean comfortable rooms at the price point offered. Definitely a good value and a pleasant stay.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Shea

Great location next to historical landmarks and convention center. Breakfast was plentiful and they always had coffee and cookies during the day. Staff was helpful with late checkouts and getting room requests. Would stay again when visiting Philly!

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

cathy

This hotel is centrally located with easy access to the metro. Just 5 min walk to B line. Steps to convention center, reading terminal and city hall. Easy ride to citizen bank park and the Link. This is an older property but it was clean with cold AC. The free breakfast was also very nice.

Partner

8/10

Excellent

19 Jul 2026

Brett

Close to everything

2/10

Poor

17 Jul 2026

JOSE

We stayed a total of 5 nights at this hotel. Al thought the location was perfect for our trip the hotel and staff left a bad impression of the city. The room was missing ice bucket and the typical basic amenities like a bar of soap. We could have overlooked this issue but our room was never serviced by the hotels employees. The trash was never emptied along with we were only given two towels for the three of us during our whole stay. I don’t know if this was through the whole hotel because trash would be piled up on the hallways every morning. I understand that some hotels don’t service your room every day but based on the rating that Expedia gave this property I expected more. It really is a shame that such basic needs of the guests are over looked.

Family_with_children

8/10

Excellent

17 Jul 2026

Rhonda

I would stay at this property again. The location was great and walking distance to so many things! The Convention Center, Franklin Square, Chinatown, City Hall, etc.
The rooms were spacious and very clean and the staff was wonderful. In addition the free breakfast was tasty!

Self

10/10

Exceptional

17 Jul 2026

David

Nice room! Breakfast fabulous! Staff friendly and attentive. Great hotel. Would stay again for sure.

Partner

10/10

Exceptional

17 Jul 2026

Alicia

Helpful and friendly staff

Partner

10/10

Exceptional

16 Jul 2026

michael

Great value for the property and it was in an excellent location, close to everything.

Partner

10/10

Exceptional

15 Jul 2026

Nikhil

Clean room, friendly staff

Self

8/10

Excellent

15 Jul 2026

Enrique

Breakfast could be better

Self

2/10

Poor

13 Jul 2026

Christina R.

I was shocked by how disappointing my stay was from start to finish. At check-in, I was told my card kept declining and that I needed another form of payment. It turned out the problem was the hotel’s system, not my card.

I stayed five nights, and my bed was never made once. My trash was never emptied, and I had to repeatedly ask for clean towels, only receiving enough on my last day. I guess the hotel was “self service” because I cleaned everything myself. The bathtub also wouldn’t drain properly, leaving water up to my ankles during every shower and standing water afterward.

I asked the front desk about a washer machine because I needed to clean a dress for an event. I was told the hotel didn’t have laundry facilities and was directed to a laundromat. The next day Im going to the gym and I discovered a washer and dryer on the lower level.

Breakfast was also disappointing. There were no dairy-free milk options, and the vegetarian choices were very limited. The fresh waffle station and warm cookies in the lobby were nice, but this hotel is far too expensive for those to be the highlights.

This hotel is special to me because my late mother and I stayed here for a week before she passed away, and it was her favorite hotel. I chose to spend my birthday here hoping to feel comforted by those memories. Unfortunately, the experience left me sad and disappointed instead of happy and comfortable..

Friends

10/10

Exceptional

12 Jul 2026

Olatokunbo

Staff was welcoming and attentive

The pillows are too soft. Need better pillows
Bathtub needs updated

Partner

8/10

Excellent

12 Jul 2026

Amy

1 night, great breakfast! Felt safe!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

chris

Staff was professional, helpful and gave great recommendations

Family_with_children

10/10

Exceptional

11 Jul 2026

Susan Leigh

This stay was pretty good, mostly because of the amazing staff and desk concierge.
The sheets in my room were stained, but after asking to switch rooms, the hotel was very friendly and accommodating.
My bathroom amenities were low in both rooms that I stayed in, but the staff were happy to provide extras once we asked.

Great location, very easy to get to everything within walking distance or rail.

Partner

4/10

Poor

11 Jul 2026

Jeff

The property is very dated. The carpeting was old and disgusting. This hotel does not represent the Hampton Inn well at all. Also, there was no free parking for guests as there is at other Philadelphia Hotels as the Westin. This property needs a major overhaul

4/10

Poor

10 Jul 2026

Marek

The hotel has no real business center. What they consider a \"business center\" is just one printer in the busy and noisy area, right by the front door, near the luggage storage area. There was no desk, chair, nothing... The hotel misleads their guests by claiming to have a 24h business center in its amenities' description:
\"The Hampton Inn Philadelphia Center City-Convention Center, located at 1301 Race St., features a 24-hour business center with free Wi-Fi, printing, and copy services. Business travelers can use 3,500 square feet of meeting space, office equipment...\"

I have recently stayed at another Hampton Inn, in downtown Dallas, TX and they had a very comfortable, quiet and large business center with multiple desks.

When I tried to attend an important business call while my wife was taking a nap, I was told to go downstairs to the conference rooms, but their doors were all locked up and I was advised that \"there is no manager now who could assist.\"

Also, our room wasn't ready at 3pm, even though we first arrived at the hotel after 11am, so they didn't prioritize the room's cleaning knowing we arrived early, were tired, etc. and left our luggage.

Moreover, the bed mattress (Room 815) was super noisy, every time someone sat on the bed or got up - it could be old or its springs are worn out.

Positives:
Nice bar area in the lobby, coffee/tea available in the lobby area, large size TV in the room, good location, not far from Reading Terminal Market.

Partner

10/10

Exceptional

09 Jul 2026

Robert

Room was very clean, staff was super friendly and helpful! The location was great for being able to walk around the city center and see all of the sights!

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

kiki

Spacious

Family

10/10

Exceptional

08 Jul 2026

Joe

We like the servince

6/10

Pleasant

06 Jul 2026

MARIA

Not the best location for safe walking to the museum locations.

Family_with_children

10/10

Exceptional

06 Jul 2026

James

Had to ask for towels.

Partner

8/10

Excellent

06 Jul 2026

Victor

Good location. Walkable to some notable spots like Reading Market, Chinatown. Others are a shirt Uber away.
Otherwise pretty basic Hampton Inn.

Family

8/10

Excellent

06 Jul 2026

JAMIE

Breakfast was very good. Rooms were not cleaned daily which was a disappointment. Bathroom needed an update. Reception staff very pleasant and helpful.

Partner

4/10

Poor

05 Jul 2026

Gloria

The hotel is outdated, the AC didn’t work at the beginning of our stay; the lobby was very warm and the customer service wasn’t great either. The rooms were dirty and there was mold in the bathroom. I wouldn’t recommend this hotel.

Partner

10/10

Exceptional

03 Jul 2026

Adriana

The staff were very helpful and hosted. The environment was nice and comfortable.

Family_with_children

6/10

Pleasant

02 Jul 2026

Courtney

I checked in early (for a fee) and wanted to take a nap after unloading my luggage. I opened the bedding to lay down and there were brown stains on the sheets and under side of the comforter. The bathtub also looked like I needed shower slippers. The woman at the front desk was SUUUUUUPER sweet and accommodating. There were no cleaned rooms available at the time so she put me on the list for housekeeping. After about an hr she called to let me know there’s a new room available for me and apologized deeply for the inconvenience. The bathroom in the new room was in better condition and I did find a small stain on one of the beddings but I was tired and didn’t feel like going through all that again. 2/2 so the odds that a 3rd room would have clean bedding was very slim. Valet attendants were nice. Housekeeping was very friendly. Breakfast was edible. The only good item are the waffles. Everything else was visible off in some way shape or form but edible. The cookies in the lobby were good as well

Self

10/10

Exceptional

02 Jul 2026

Oscar

The location is superb! All the amenities and services were excellent during our visit.

Family

10/10

Exceptional

02 Jul 2026

Patrick

Very helpful with places to dine, and how far so we could walk or get an uber

10/10

Exceptional

01 Jul 2026

arthur

Overall, impressed what you get for the price, a hotel centrally located that is modern, spacious, and clean. Front desk very helpful. Amenities include: (1) large rooms (for a city center) - (2) small but useful snack area in lobby (pay at the front desk) - (3) helpful, fully staffed front desk, with parking and porter attendants outside - (4) refrigerator and microwave in room. The downside: A rather dismal breakfast buffet, but, I should add, these free breakfasts are almost always dismal unless you go to an boutique hotel--and Hampton Inn makes no claim to be either small or boutique.

Self

6/10

Pleasant

30 Jun 2026

Gregory

Location is good. Staff is friendly

Partner

4/10

Poor

29 Jun 2026

Catalina

Starting 7am I could hear all the city noise. The windows are either not double glass or terrible quality. I arrived at midnight so I was planning to sleep in. That did not happen

Family_with_children

8/10

Excellent

29 Jun 2026

Vanessa

Great location. Helpful staff and good breakfast.

Family

6/10

Pleasant

29 Jun 2026

Asma

Front desk staff isn’t very helpful and most of the fitness equipment in the fitness room is not serviced or working. No signs that they are repairing or that is temporary. Hand sanitizer is always out everywhere.

Family

4/10

Poor

28 Jun 2026

Nevinn

Rooms weren't cleaned once even though we stayed there for 4 nights. AC was way too loud, had to turn it off in order to sleep. Just needs better cleanliness and staying here should be okay.

Friends

4/10

Poor

28 Jun 2026

Raymond

The breakfast was terrible, and during our four-day stay, the room was never cleaned.

Family_with_children

2/10

Poor

28 Jun 2026

Caetano

We were there for four nights. No one went to clean or put clean towels for all four days. When I went ask for at least an extra towel since we were in 4 and had just 3 towels, they didn’t have anything available. A huge mess!

Family_with_children

8/10

Excellent

28 Jun 2026

Rafael

Centrally located

Family_with_children

4/10

Poor

27 Jun 2026

YUEYANG

The room was filled with a strong stale, musty odor that made our stay very uncomfortable. In addition, the bathtub drained very slowly, resulting in poor drainage. Unfortunately, the unpleasant smell permeated the room, and all of our clothes absorbed the odor. This significantly affected our overall experience.

Family_with_children

6/10

Pleasant

27 Jun 2026

Solange

Amazing hotel in the best location. Staff is very professional and caring. Top service.
Breakfast can receive some special attention for personal touch-not fresh.
Important to know: If driving, there’s no hotel parking in the city center.
Close by public parking will cost you between $35-45 per night and is safe.
A great experience at the hotel.
Thanks to the amazing staff.

Family

8/10

Excellent

26 Jun 2026

Andrew

Staff was very helpful and the city is easy to explore from the hotels location

Family

10/10

Exceptional

26 Jun 2026

Toni

The room was clean, all of the staff were super helpful and kind, the breakfast was a good way to start the day (mmm waffles), and we spent a little time in the gym, which was nice.

Family

10/10

Exceptional

26 Jun 2026

Shannon

I had a wonderful stay.Staff were extremely helpful with my stay

Family

10/10

Exceptional

25 Jun 2026

Jennifer

Very nice room and staff. Very quiet even in the middle of the FIFA tourists!!

Family

2/10

Poor

25 Jun 2026

Christian

I had a terrible experience at this hotel. The worst in my 30+ years of travel. From the front desk staff being very rude , unprofessional and disregarding concerns, to dogs barking and people screaming in the hallways at 3am, and then not being able to shower or use the sink in the room due to the water pressure being absolutely horrible, at times not even working. An hotel is supposed to provide comfort and sleep and this hotel did not provide any of that. I would rather sleep in my car than come back to this location. I would not recommend this hotel to anyone. Save your money and time and look elsewhere. You will thank me later.

Family

10/10

Exceptional

23 Jun 2026

Kaiqi

need some fruits for breakfast. Please change the battery of the TV’s remote control

Family

10/10

Exceptional

23 Jun 2026

Veronica

I love the location I love the staff I love the breakfast ! Very nice and friendly atmosphere. Only bad thing was that parking was only valet was kind of a headache to find parking. But everything was nice with our stay thank you

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Susan

Overflowing trash cans in hall, towels on floor by ice machine. Room 212 floor sticky, rug sticky, hair on floor and tub. No Kleenex tissue, extremely humid bathroom with no working fan.

Breakfast choices - limited fruit (only oranges) and cold drinks, no ice for tea. Nice selection hot food and pastries.

Staff very friendly and helpful

Family

6/10

Pleasant

23 Jun 2026

Mohammed

Nice location, but mediocre amenities and breakfast.

4/10

Poor

22 Jun 2026

Douglas

Never cleaned the room. 4 day stay.

Family

8/10

Excellent

21 Jun 2026

Melissa

Good stay overall, was in town for the world cup. I didnt like the fact that 3 nights in and not once did someone come to clean our room, despite me requesting for service to be done.

Partner

8/10

Excellent

21 Jun 2026

Alyssa

The gentleman at the front desk was wonderful during our entire stay! The breakfast bar was great with several options. The patio area could use some cleaning and tidying up. Tables were dirty and some trash was on the ground around the tables. Close and walkable to the restaurants, shopping, Rocky statue and Liberty Bell.

Family_with_children

10/10

Exceptional

21 Jun 2026

Carolyn

It was clean, convenient, and staff was very nice. Breakfast was good and I loved the cookies at the end of day.

Family

8/10

Excellent

21 Jun 2026

Flavio

Breakfast was good and great location

Family_with_children

6/10

Pleasant

20 Jun 2026

Ives

The property is upgrading and nice, the staff is pleasant, but they have to work on cleanliness in the common areas. The breakfast was mediocre with some stale items. Though it was a busy weekend, the breakfast area, the sitting area, and the complimentary water station wasn't kept clean. The cleaning staff has to pay attention to the floors, throw the outside trash out, and throw the cups left on the water table after other guest left them. It's the small details that add up. The room was clean.

Partner

4/10

Poor

19 Jun 2026

Vicky

Everything about this location could be greatly improved

Family

10/10

Exceptional

19 Jun 2026

Henry

Great stay

10/10

Exceptional

19 Jun 2026

Ram

Every thing is good

10/10

Exceptional

18 Jun 2026

Gustavo Gabriel

The breakfast was great!!

Family

10/10

Exceptional

18 Jun 2026

Cynthia

Very friendly and helpful staff

Family

10/10

Exceptional

17 Jun 2026

Monica

Muy buena estadía. Gracias por todo

Family_with_children

10/10

Exceptional

15 Jun 2026

joffre

Short stay but a great experience.

Family_with_children

4/10

Poor

15 Jun 2026

Luis

The drinks and snacks were absent from the room even though I was paying for it. Dirty entrance and all over the hallway.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Leonardo

Terrible the guest service! Shouting in the room for check out

Partner

10/10

Exceptional

15 Jun 2026

Alison

Disappointed there was no laundry room. The 24/hr coffee and tea in the lobby was great. Very pleasant stay.

Self

10/10

Exceptional

15 Jun 2026

Rony

Great breakfast
.very convenient location

Family_with_children

10/10

Exceptional

13 Jun 2026

Kara

Clean room located centrally nice breakfast nice staff

Partner

10/10

Exceptional

13 Jun 2026

Edward

This was a good stay. Staff was friendly and helpful, particularly Andrew at the front desk. The accessible room I needed had a good roll in shower and built in shower chair. The bed was large and comfortable, there was room to maneuver a mobility device, the room itself was clean and quiet and had ample charge ports and outlets that were easy to get to. The included breakfast was good and had plenty of variety.
I would definitely stay here again.

Self

10/10

Exceptional

13 Jun 2026

Kathleen

All staff were extremely friendly and helpful. We enjoyed our stay.

Partner

10/10

Exceptional

12 Jun 2026

Stacy

We loved our stay here! We could walk to all of the historic attractions, the location was perfect. Would definitely stay again, and would recommend to anyone staying in Philly to see the sites!

Family_with_children

4/10

Poor

10 Jun 2026

Philip

Room was fine but they misrepresented that there is valet parking . . .and there wasn't. Had to park outside in exposed lot by loads of homeless.

Self

8/10

Excellent

09 Jun 2026

Shoneka

Our stay was good. Room was comfy and clean. Staff was helpful. Valet could be better. Long waiting times.