Name: Sleep Inn Center City
Address: 1020 Cherry Street, Philadelphia, 19107, US

4/10

Poor

04 Aug 2026

Loi

The building is old and has dusty/moldy smell. Air conditioner in the room and TV do not work properly. Staffs were nice.
For breakfast and the room, you can see fruit flies flying around sometimes.
The location is convenient though.

10/10

Exceptional

26 Jul 2026

Ernesto

All of the above

4/10

Poor

23 Jul 2026

Tara

The basement room was large but basic, very dusty, cobwebs in the corners, obvious signs of non-use and not terminally cleaned before my arrival. Pest trap in bathroom. The wall AC unit didn’t work, putting out room temp air even on coolest setting. Parking was easy and close to hotel entry, $35 cash. Night staff were great.

10/10

Exceptional

22 Jul 2026

Desiree

Room was very clean, bottom of mattress had no signs of creepy crawlies. The bed was extremely comfortable. In fact, it was so comfortable I accidentally slept in and missed their breakfast. It was quiet too, I never heard anyone else making noise. The man at the front desk was nice.

2/10

Poor

18 Jul 2026

Erica

We were given a room that did not lock and were not offered a room we were told that is what they had bc he gave the room I booked online away. the rooms are clean & nice, the lobby is a mess and you have to wait for someone to buzz you in at the door. The parking cost is atrocious ($35) for a low security alleyway parking.

Partner

10/10

Exceptional

17 Jul 2026

munira

We had an amazing stay at the hotel.

10/10

Exceptional

07 Jul 2026

Jason

Great location and friendly staff.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Kathy

Buyer beware: do not pay more than $150 a night. My review is complicated by the fact that the pricing model left me paying almost 3x what the rate was the day of our stay. Hotels.com couldn't refund me because I didn't ask for a price adjustment 12 hours before check-in, and the hotel couldn't refund me because I used Hotels.com. When I booked my trip, the prices of hotels around the city were escalated due to the World Cup and the 4th of July festivities. However, once the room rates plummeted by a significant amount, it would have been considerate to receive an adjusted rate. Pros for the hotel: proximity to areas of interest in the city, walkability, air conditioning. Cons- price inflation, expensive parking, hand sanitizers near elevators remained empty the entire stay even after we mentioned it, stairwells were unkept, the room had a musty smell, the bathroom door was not clean, shampoo and conditioner were empty, and staff was not friendly or helpful. Overall, this was a hotel that wanted to be a higher-end hotel, but it was not at all. Very disappointed in our stay.

Friends_and_family Family

4/10

Poor

06 Jul 2026

thomas

Not well maintained, needs lots of repairs and it appears it wasn’t cleaned regularly

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Jasmine

Room very clean. There was no fitness center just a room with treadmill being used as storage We were not informed about breakfast but the person checking us in was very friendly.

Friends_and_family Friends

4/10

Poor

22 Jun 2026

Danielle

The hotel was very old and not well kept, I would not recommend staying here.

Partner

4/10

Poor

20 Jun 2026

Erik

Nothing

Self

2/10

Poor

16 Jun 2026

Isabella

The breakfast was good, but our room was dirty. We changed rooms and the door would stick so you would have to ram your shoulder into it to open it.

Partner

4/10

Poor

16 Jun 2026

Thomas

The hotel rooms are run down. Old dressers and chairs in the room with holes and stains on them. Tv didn't quite work right. Breakfast was the worst with 3rd rated qualities. Awful food.

Self

6/10

Pleasant

14 Jun 2026

kimberly

All the staff was great.
Walls, carpet, sheets in disrepair.
No coffee the first day at breakfast.
Location was very central and good for on foot exploring.
Would only stay again if they fixed and freshened the property.

Partner

8/10

Excellent

13 Jun 2026

Joe

Great location in Chinatown. Overall very nice experience. Staff was quick to solve any inconveniences and was very helpful in offering dining and activity advice.
Didn't like having to pay $35/night to park at the property.
Carpet in room needs a good steam cleaning too.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

LoriAnn

It was a good stay fora good price. Just what we needed for a quick business overnight.

Business Partner

8/10

Excellent

08 Jun 2026

andrew

Parking is not easy and lot is expensive not included in your stay.

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Evelyn

The hotel was located in a busy part of the city however it was very easy to find. The front desk person that assisted me was very knowledgeable and helpful. The room was clean and more spacious than I expected. And I appreciated that there was complimentary breakfast!

Family

10/10

Exceptional

01 Jun 2026

Elie

Nice room, good walking distance to destination

Self

4/10

Poor

31 May 2026

Tonya

Staff were very mindful about who was checking in. Room was ok, but there were issues with paint peeling in the bathroom and a stain which was a bit concerning on the side chair. Needs some tlc. Location was good being located near China Town, Reading Market, and Jefferson Station. Pretty central to most things. Not a room with a view, but served the purpose.

Partner

10/10

Exceptional

30 May 2026

Jingzhi

clean room, parking is 30 per night.

4/10

Poor

29 May 2026

Daniel

My key card didn't work on two occasions necessitating me having to go down to the desk to get it sorted out. A box of takeout food was left in the mini fridge. Room carpet and furniture was shabby. Bathroom was clean and looked like it had been recently renovated.

4/10

Poor

20 May 2026

Kailey

This hotel was advertised as having a fitness facility. It did not. The hotel was rundown and the room (bathroom specifically) was dirty. Stains on the carpet. Was very loud - could hear doors slamming and elevator all night. Fire alarm went off both nights. Very loud while setting up breakfast both mornings. My “window” backed into an alley and the door to a restaurant. Very loud and smelly. Not satisfied with this stat.

Self

4/10

Poor

19 May 2026

Florence

Management needs to step up. Lobby windows need to be cleaned. 2nd floor windows have boxes in front of them. $35 charge to check in early. Not a good first impression. Loose door handles and locks on the door. Faucets loose on the sink. Mildew all along the floor in the shower. Hard water stains by the bathroom faucet. Staff was great! Just needs some TLC and it would be a great place to stay.

10/10

Exceptional

19 May 2026

Hafizan

Perfect!

2/10

Poor

17 May 2026

Brereton

Didn’t park
Didn’t use a/c
Room was dirty
Vermin were crawling in the wall all night.

Self

4/10

Poor

13 May 2026

Yussuf

Had to pay for parking. Had to change rooms 3 times. Waited too long and I was tired from a long day's drive. The staff tried to assist. Not sure if this Hotel now takes homeless people.

Self

10/10

Exceptional

12 May 2026

Gregory

The overnight staff was amazing!! Clean room and bed was very comfy!

Partner

6/10

Pleasant

04 May 2026

Kim

Room was okay, only bar soap & lotion which was so hard to dispense. Breakfast esp coffee terrible. Wanted to charge $50 to check in early, didn’t even offer to call if a room was ready early.

6/10

Pleasant

30 Apr 2026

Chris

Parking horrible. Tv horrible. Bathroom didn’t look to clean. Poop make on. Bedding is yellow. Noise from outside horrified. Hardly slept a shame and disappointed

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Floyd

The bathroom wasn't clean neither were the sheets, luckily my wife always travel with sheets and pillow case. There wasn't parking for the property, the front desk staff say i could park in the lot nextdoor but that was $35 per night plus tax so i took my chance on the street, only got one ticket. My key kept deactivating, i had to get it reprogrammed three time. Only one of the staff member that i interaracted with was nice. The breakfast wasn't good, the fruits weren't fresh.

Partner

10/10

Exceptional

26 Apr 2026

Linsey

The front desk attendant was amazing

10/10

Exceptional

25 Apr 2026

Jennifer

Very comfortable for my son and me. Friendly staff.

Family_with_children

8/10

Excellent

25 Apr 2026

Donel

Yes. Parking was fine.

8/10

Excellent

15 Apr 2026

rahman

Friendly staff. Budget hotel in Chinatown. Clean, nothing fancy. Hot shower with good pressure. Breakfast items were minimal. Instant coffee, not brewed. Next morning only had Instant decaf. Parking is next door $35/night, not associated with hotel. Hotel is close to everything. 15 min walk to most sites. Would stay again

10/10

Exceptional

15 Apr 2026

Richard

Good price. Mediocre breakfast. Dirty surrounding neighborhood.

10/10

Exceptional

13 Apr 2026

Rina

The daily parking is considered quite expensive but everything else was great.

10/10

Exceptional

07 Apr 2026

Aubrey

I enjoyed my stay at the Sleep Inn hotel in Philadelphia,PA the room was ideal and clean and it was in a nice part of the city. If I were to visit Philadelphia, PA in the future I would choose the Sleep Inn hotel again.

Partner

2/10

Poor

04 Apr 2026

Steven

no

10/10

Exceptional

31 Mar 2026

Andre

Perfectly located in Chinatown. Plenty of restaurants, shopping and public transportation.

8/10

Excellent

29 Mar 2026

Kurt

Rooms were newer and clean

8/10

Excellent

23 Mar 2026

PACITA

The buffet breakfast is very basic, but it's good enough to start a day to do whatever needs to be done out. The hotel is very close to the convention center. There are many Asian restaurants within a minute walk. The parking for $35 daily was convenient.

Partner

8/10

Excellent

21 Mar 2026

Melinda

Rooms and beds were clean. Beds and sheets were very comfortable. Pillows very small and needed more. Nice for just sleeping and leaving.

8/10

Excellent

21 Mar 2026

Shinji

Chinatown

4/10

Poor

20 Mar 2026

Paul

N/a

Self

4/10

Poor

15 Mar 2026

Sara

The whole facility is incredibly outdated. The amount of stains on the carpets, mattresses and pillows is absolutely disgusting. We ended up not sleeping in the room but our friends stayed. There is a bar right next door and the music was loud into early morning hours. Hallways are mismatched carpet and smell like they haven’t been cleaned ever. Paying $300 a night and then a “hold” of $200 is absurd. Nothing in that room costs $200. Do not stay.

Family_with_children

10/10

Exceptional

15 Mar 2026

Yann

Clean room, friendly staff, heating system working well.

Self

8/10

Excellent

09 Mar 2026

Kathy

Front desk staff were awesome and very helpful
Beds were comfy and rooms were clean

Family

8/10

Excellent

08 Mar 2026

Tara

The hotel staff very nice and friendly, Owen at the desk was very helpful.Breakfast was good.

Hallways were little stinky and need vacummed.Bathtub looked like bleach was dumped in it but not scrubbed nothing a little magic eraser wouldnt take care of..

Room 602 had no heat, we were offered another room but declined since we like sleeping in a cooler room..

6/10

Pleasant

06 Mar 2026

Pamela

This hotel is worn and in need to renovation. The carpeting and furniture in the rooms is worn, doors and walls in need of painting, and the common areas outdated. We found both rooms to be noisy. The first night we listened to doors slamming from the restaurant next door until requesting to be moved to another room. Then we listened to the elevator thumping and creaking all night. Not a place for a good night’s sleep!

8/10

Excellent

02 Mar 2026

Timothy

It was a clean and comfortable room. Breakfast was generous and ran past the 9am close at my location, which I appreciated. Room was right off the lobby, so it did get noisy at times, particularly in the early morning. Overall, I would go there again as it afforded good accommodations at a reasonable price in a prime location.

Family

10/10

Exceptional

28 Feb 2026

Suzanne

Room WAS spotless; young man at front desk was very helpful; he suggested restaurants, worked with my friend and me to split our bill and was friendly and welcoming.

Friends_and_family Friends

4/10

Poor

21 Feb 2026

Johanna

They gave me a room on the first floor. A couple feet off the main entrance. A loud huge door that slammed every 2 seconds due to it being the stairs entrance. Noisy. Garbage cans outside were nasty to look at. Found 3 rat traps. Gross. Nasty tv remote. Parking was ridiculous expensive for it not being a private lot. And the two people attending it fell asleep on the job. Wouldn’t mind it if I didn’t get charge almost $100 for two nights and another $20 for 1 hour the day I checked out. Idk don’t think I would come back.

Partner

8/10

Excellent

21 Feb 2026

Kanika

Clean room and pleasant staff

Friends

6/10

Pleasant

18 Feb 2026

Natalie

Beds were comfortable and room was spacious. Floors weren’t as clean as hoped, shampoo was empty, walls very thin and staff not very prompt in helping

2/10

Poor

16 Feb 2026

Antoinne

The only things good about this location are the 3 staff members i interacted with .room was not as advertised, hot water took too long to actually get hot . The shower head definitely needs replacing . If you arent going to do breakfast right , please dont do it at all. Hand wrapping bread that ultimately was brick hard . Microwaved eggs? No thanks. And how do you manage to have a toaster that doesnt toast both sides ? ABYSMAL

Business_and_leisure Self

6/10

Pleasant

06 Feb 2026

gregory

No parking for the establishment alter is paid parking nearby

Leisure Partner

6/10

Pleasant

05 Feb 2026

Leslie-Ann

Room was decent,but very cold when I entered. The front desk was helpful. My room was near the exit, so if someone went out, you would hear a loud bang.

Business Self

10/10

Exceptional

04 Feb 2026

Anthony

The room was just fine.

Partner

10/10

Exceptional

03 Feb 2026

Katie

This is my favorite hotel in the city I just don't always stay there if it's not convenient but the price is extremely reasonable and the rooms are always clean.
It's steps away from Chinatown restaurants, SEPTA, the arch and close by attractions like reading terminal and the convention center.

2/10

Poor

01 Feb 2026

Miller

There were roaches and I believe bed bugs in my first room. Had be moved to another room. TV didn't work either

10/10

Exceptional

18 Jan 2026

kEVIN

Great location. Friendly staff. Clean.

Leisure Friends

8/10

Excellent

09 Jan 2026

Scott

Decent option at a fair price located near the convention center.

Leisure Self

6/10

Pleasant

04 Jan 2026

emily

Ac worked

Partner

10/10

Exceptional

04 Jan 2026

Florence

Good breakfast, nice staff, clean room.

10/10

Exceptional

04 Jan 2026

Florence

Great hotel. Very clean, staff is very freindly and helpful.

Partner

6/10

Pleasant

04 Jan 2026

Felina

For the price and convince, it was fine. The room smelled really musty and one of the late nice staff was kinda rude when letting us is after the front doors were locked. Everything felt kind of dirty but again for the price and location, it was the best option for us. There's also a parking lot right next to it which was nice even tho it was $110 for 3 nights but everywhere in the city charges for parking. They also double and triple parked the cars so it was difficult getting out.

Leisure

8/10

Excellent

31 Dec 2025

Amber

The hotel staff was very friendly. Room was sufficient. Parking not included and the guy in charge was pushy.

Friends_and_family Friends

8/10

Excellent

27 Dec 2025

mario

Great stay close to everything

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Da'Quan

Amazing time

8/10

Excellent

21 Dec 2025

Tosh

We had a great time, some pretentious d-bag was complaining in front of us during check out and honestly that’s my biggest complaint, the room and location was great and the staff were SO nice, and the complimentary breakfast waffles were 10/10, the only thing I’d change was our lampshade had a few weird stains on it, but we’re not sleeping on the lampshade and it’s great price!! 10/10 we’d stay again

Leisure Partner

10/10

Exceptional

13 Dec 2025

Maria Julieta

The staff is amazing! Room is spacious and clean. Beds were supposed to be queen size but seem like fulls.

Leisure Family

10/10

Exceptional

13 Dec 2025

Anthea

Friendly staff, clean room and convenient location. I had a very comfortable stay.

Leisure Self

8/10

Excellent

10 Dec 2025

CALVIN

All good

Business

6/10

Pleasant

06 Dec 2025

Jackie

Cracks In the walls. Chair was dirty with stains, limited towels. Pillows very tiny especially for a king size bed, plugs didn’t work on the lamp, refrigerator was even turned on , main door didn’t feel safe someone obviously had kicked In The door before. Could hear every little noise . Very loud surroundings.

Partner

4/10

Poor

04 Dec 2025

Simon

This stay was a subsequent one on 12/3/25 to 12/4/25. Room 405. The bathroom had multiple issues: The shampoo dispenser was completely empty. The toilet distinctly smelt of urine on arrival. The tub non-slip surface was visibly dirty from people's feet, so I opted for a shower rather than a bath. The right hand of the three light bulbs above the sink was broken. The sink had no plug mechanism - it had been removed altogether. The bedroom itself was adequately clean. The hallway carpets throughout the building urgently need to be replaced - apart from being visibly dirty and stained there was a major rip/hole on the 4th floor that is a trip hazard.

Business Self

6/10

Pleasant

19 Nov 2025

rokya

clean but not really

4/10

Poor

18 Nov 2025

Kip

Owen I believe was awesome. The rest of the staff was poor to average in terms of customer service. As a frequent hotel guest see all levels of service.

The location is great, the room was OK, the breakfast however was beyond poor. I arrived an hour after it opened, most items were gone, muffins still there, waffles, and that was about it. Thankfully was across from the Reading Terminal so went there for a superb breakfast

Would I stay here again? Only if every other hotel was full.

Business

4/10

Poor

16 Nov 2025

Marcia

Yes

Friends_and_family Family

2/10

Poor

16 Nov 2025

Marcia Hall

Staff housekeeping. Phone was working. I had too keep coming downstairs

Friends_and_family Family

8/10

Excellent

11 Nov 2025

John

I had trouble with the tv but the front desk man came and made it right and was very apologetic, This was my second time using the hotel and I will be back. I love Chinatown and the surrounding area in Philly.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Andrew J

Ok in a pinch

2/10

Poor

11 Nov 2025

Julie

While staff promised a quiet room there was disturbing loud noise until about 2am. I filed a complaint with the hotel and they refused to settle my complaint amicably. I will now escalate to Expedia.

6/10

Pleasant

27 Oct 2025

Jodie

It is an older hotel. They didn't provide soap. There was a noisy dance club next door that we could hear until quite late. There was really very little breakfast options and not much left by 8:30. The staff was very nice.

Leisure

6/10

Pleasant

27 Oct 2025

Georgina

not healthy, felt unsafe at night (after 6pm)

6/10

Pleasant

26 Oct 2025

Jake

The staff were friendly and the breakfast was not bad. The hotel is listed as non-smoking but my room definitely had been smoked in. The lounge chair in the room was filthy and very worn.

Business Self

6/10

Pleasant

18 Oct 2025

cynthia

There was not hot water available to make oatmeal or decaf coffee. There were two nearly empty jars of peanut butter with no way to scrape the bottoms. Limited seating.

Partner

6/10

Pleasant

15 Oct 2025

Kathleen

Room reeked of cigarettes. Maybe I got a smoking room idk. I didn’t complain and just smoked in the room. The bathtub had that ground in dirt like they didn’t know how to clean it right. The carpet was greasy and so dark. not sure if it originally looked that way or was just really old. Breakfast was meager but what actually annoyed me is my second day there was no coffee. my biggest complaint was there was something wrong w the tv like it would suddenly turn on to this black screen and then turn back off w this rip noise. It kept me up all night even w earplugs. I even unplugged everything I could reach my last night but it still did it! I don’t mind cheap hotels and didn’t even complain but I should have. The location was actually really great but I saw 2 other hotels at this price point that I’m sure would have been better.

Self

8/10

Excellent

14 Oct 2025

Mitch

Very nice stay in Center City - good parking.

Decent, clean rooms.

Business_and_leisure

10/10

Exceptional

12 Oct 2025

khanjan

Clean nice build, very convenient location. Needs some cleaning in the shower area

Leisure Family

10/10

Exceptional

09 Oct 2025

Keri

Najay was the young man whom check me in. He was friendly and and willing to help with any request outside of check in. Jay the night auditor was so funny and friendly. I was afraid to walk outside at 5am to my car and he walked with me to my car. Jay and Najay represented sleep in customer service and excellent 100%. However the breakfast was Disappointing; Sleep-In is known for there continental breakfast. The information about parking is inaccurate. The fee for parking is $35 not $25. The parking attendant was very intentional about his job and parking. I thought it was included in my payment when I paid online only to find out that was not the case. Customer alert there is an additional fee if you pay with credit card.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

DURESTE

it ok

4/10

Poor

07 Oct 2025

Cheryl

Room was dirty, very noisy, amenities were limited

Business Self

4/10

Poor

06 Oct 2025

Sonja

The Good:

The staff were nice and friendly. Air conditioning was good. You are a 4 minute walk from the Convention Center, The Marketplace, and other amenities. Rooms need to be upgraded.

The Bad:

The carpet is horribly dirty. The hotel is dinghy. The elevator went out, and I had to climb 6 flights. I went down 6 flights of stairs with luggage because no one bothered to say that the elevator was working again.

6/10

Pleasant

26 Sep 2025

Dyann

The location of this hotel makes it great for waking around central Philadelphia. It could use some extra cleaning especially to the carpet.

Leisure Partner

4/10

Poor

24 Sep 2025

Ahjee

They

4/10

Poor

23 Sep 2025

Kaylyn

There were no bedbugs. The linens were clean, but stained. The elevator was broken. Parking was not included and was $35 a day. Located in China town.

Leisure Friends

2/10

Poor

23 Sep 2025

carl

I don’t like

8/10

Excellent

23 Sep 2025

SHAKIMA

Staff very friendly

Leisure