Name: The Heid Lofts by Reside, a Wyndham Residence
Address: 325 North 13th Street, Downtown, 19107, US

10/10

Exceptional

04 Aug 2026

Demetrius

Great place to stay! I will stay here again.

10/10

Exceptional

02 Aug 2026

Chanell

Will be staying again. We arrived at 9 to a closed and locked door. Unable to get into the building due to the front desk employee was tending to a flood in the building. It took 30
Minutes to be let into the building. Is there a way to have an extra employee or code for people that are checking in to get into the building without standing in the street at night with bags.

6/10

Pleasant

02 Aug 2026

Heather

This hotel was OK (at best). Our room was not ready when we got there. Room smelled like smoke as well. The hotel vibe was a bit off and location was a bit sketch. We would not stay here again.

6/10

Pleasant

02 Aug 2026

Noelle

You cannot control the temperature in your room, so prepare to freeze or sweat.

10/10

Exceptional

01 Aug 2026

Nicole

Loved it! Would recommend to anyone!

10/10

Exceptional

01 Aug 2026

Cortez

My stay was incredible

10/10

Exceptional

30 Jul 2026

Ayeashi

.

2/10

Poor

29 Jul 2026

Staci

This was a terrible experience. I would never refer anyone to this property or this website. I can get anyone on the phone to help.

8/10

Excellent

29 Jul 2026

Christian

Enjoyed the roof access to see the skyline of Philly but unfortunately in your room you can hear everything from the rooms over. Seems like the walls are paper thin.

10/10

Exceptional

26 Jul 2026

Ricardo

Enjoyed the room.

10/10

Exceptional

26 Jul 2026

Hana

The hotel was super cute and clean. Apparently these were actual apartments some months ago converted into a hotel. So each unit has everything you need from a dishwasher, full size fridge etc. I would definitely stay here again!

10/10

Exceptional

25 Jul 2026

DINO

The two bedroom was great, it was clean, well stocked with anything we might have needed including coffee maker, tea kettle, cups, plates, utensils and cookware. It was close within walking distance to everything.

6/10

Pleasant

23 Jul 2026

Roberto

The front desk needs someone who will answer the phone. I called numerous times, and no one ever answered. Absolutely terrible customer service unless you are on the property and can find someone to help.

4/10

Poor

22 Jul 2026

Carole

Except for the kitchen, the 2 bedroom unit left much to be desired. The AC rattled all night. There were dust bunnies / spider webs hanging from the ceiling. The couch was stained. The TV worked intermittently. There's no parking for the hotel itself; only street parking or garage parking 1 block or so away. The area seems sketchy, more so because the street lighting is poor, but also for the foot traffic almost all night long.

4/10

Poor

20 Jul 2026

Siddheshwar

The photos do not capture how run down of a place this is - the room was not in any way close to the good/clean looking pics online. They were spacious and had all the amenities advertised but from the moment I stepped into the hallway of our floor, I couldn't wait to get out of this place.
Not to speak of the location - I wouldn't say dangerous but not some place you would feel safe - especially in the night/early mornings.
overall, not a pleasant stay

Family_with_children

10/10

Exceptional

20 Jul 2026

Priscilla

Pleasant and helpful staff, clean, spacious and comfortable rooms

10/10

Exceptional

18 Jul 2026

Alexis

Absolutely beautiful space, friendly staff, only thing that could have been better was the shower situation. There was no curtain and the floors were really low so the water got everywhere when showering. Otherwise amazing stay.

Friends

10/10

Exceptional

17 Jul 2026

Donna

I'm obsessed with this place! The 2 bedroom was perfect for my family of 5. We will def be back!

Family_with_children

8/10

Excellent

17 Jul 2026

Maurice

The trip was decent only major issue is there was no more body wash in the bathroom, that should’ve been checked & filled prior to my arrival.

Business Friends

10/10

Exceptional

16 Jul 2026

Ashley

tk

6/10

Pleasant

12 Jul 2026

Dania

Would have liked to give a better rating, but there were just too many isssues with our stay. There was no tv remote in our room. When we spoke with the front desk, we were told someone would get back to us, which they did not. There was no hand soap in the dispenser in the bathroom, and no body wash in the shower. There were leftover Chinese takeout containers in the refrigerator, which were starting to leave an odor. The bed was quite uncomfortable, and we were not sure why it was so low to the ground. Instructions for how to use the hot and cold water in the shower would’ve been helpful as well.

Partner

10/10

Exceptional

12 Jul 2026

Kevin

Gorgeous 2-bedroom with old industrial building views was awesome. The beds were wonderful. The kitchen was complete. Indego bike and subway stations are an easy 5 min walk. Keypad entry was efficient. The rooftop gym, patio and lounge was beautiful and pleasant to hang out.

Family

10/10

Exceptional

12 Jul 2026

Tylill

The hotel was extremely clean and well-maintained. The staff was excellent—friendly, professional, and always willing to help. Their great service made my stay even more enjoyable, and I would definitely recommend this hotel to others.

Partner

10/10

Exceptional

12 Jul 2026

laura

Our one bedroom unit was just as pictured; what you couldn’t see from the pictures was just how high end all the appliances and fixtures were. Also, it’s hard to really appreciate the grandeur of those huge windows and the high ceilings until you’re inside the unit. The bed was very comfortable with plenty of varied pillows. The front desk was over worked but helpful, as was house keeping. The cherry on the top? The Heid Lofts are cheaper than a king hotel room downtown. And Chinatown starts three blocks away, the convention center too.

Partner

6/10

Pleasant

10 Jul 2026

Marsha

The room was clean, comfortable, and very spacious. There was a leak from the toilet, but since I checked in quite late and didn’t want to go through the inconvenience of changing rooms, the staff was helpful and provided extra towels.

I also noticed an additional charge on my card that I should not have received. It did take some time to get resolved, but thankfully, the issue was eventually corrected. Overall, despite these few inconveniences, I had a comfortable stay and appreciated the spacious and clean room.

Self

6/10

Pleasant

07 Jul 2026

Lacey

The shades in one bedroom were completely broken. The soap dispensers at both sinks were empty.

Family_with_children

8/10

Excellent

06 Jul 2026

Cheryl

DECENT HOTEL, not the best neighborhood.

4/10

Poor

06 Jul 2026

Roberto

Staff was courteous and helpful. Just didn’t require much interaction with them. Beds were downright awful. Uncomfortable is an understatement. Pull out couch was even worse both as a couch and as a bed. Back cushions were so low you couldn’t sit up on the couch and could only slouch to get any kind if support. The pull out bed was more springs and bars than mattress. Full kitchen but did us no good as there were literally no spoons or forks. A handful of butter knives 3 or 4 small plates and a few coffee cups was basically it. Price was ok compared to other listings in the areas but still not worth it just on the beds and furniture alone.

8/10

Excellent

04 Jul 2026

Xinping

I told front desk to fix electricity and blinds issues. The technician never came.

10/10

Exceptional

04 Jul 2026

Jauna

Great stay!

Self

10/10

Exceptional

02 Jul 2026

NATALIE

Only think I could complain about was the blinds/curtains in the room didn't block out the light to well. Other then that the staff was insanely helpful and the room was beautiful

Self

6/10

Pleasant

01 Jul 2026

Chantai Patrice

The location is great—close to everything and in the heart of Philly! We walked to most of the sites and felt safe any time of day. The loft layout with a kitchen and some bedroom privacy worked for this family trip. Some of the room amenities and community amenities were either broken or broke during our trip. We were given a dirty blanket and told that replacements had run out. During our 7 day stay, no cleaning or replenishment occurred. Decent value for our family of four during the World Cup and America’s 250th.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Alison

Beautiful building and room. We loved the rooftop deck area—very comfortable and inviting.

We were ready to make this our new first-choice hotel in Philadelphia until we opened the sofa bed. It was so, so miserably uncomfortable that our daughter left at 11:00 PM to find other accommodations. Claiming that these rooms “sleep four” is false advertising if the sofa bed has a wafer thin mattress over metal bars. I haven’t seen a foldout this bad in a hotel in decades—who even still makes these? If we didn’t need the foldout, we would have loved everything about the room.

Family

6/10

Pleasant

30 Jun 2026

Omar

The air in the unit did not work. It was uncomfortably hot. Although the staff said it was being repaired they did not provide any fans or mobile air inits

Family_with_children

8/10

Excellent

25 Jun 2026

Ramu

It was okay but could have better in terms of amenities and cleanliness.

Family_with_children

10/10

Exceptional

16 Jun 2026

Max

service

10/10

Exceptional

16 Jun 2026

Pamela

Excelente opción

Friends

6/10

Pleasant

16 Jun 2026

fredlyne

I really wanted to love this place, but unfortunately my experience was disappointing from the start.

Upon entering the hotel, there was a strong unpleasant odor in the lobby that persisted throughout most of our stay. When we entered our unit, it was clear that it had not been properly cleaned. There were coffee stains on the kitchen counter, dust throughout the room including the bedside tables, coffee table, and floors and the shower had visible hair and appeared not to have been thoroughly scrubbed.

After reporting the cleanliness issues, the front desk sent another staff member to clean the room. However, the interaction was not professional. When I answered the door, she responded with, \"Do you guys want your room cleaned or...?\" which came across as rude and unwelcoming.

The biggest issue was the lack of functioning amenities. The Wi-Fi did not work at all during our stay. When I brought this to the attention of the front desk, I was told that I needed to walk around to find a signal, which is unacceptable given the cost of the accommodations. Additionally, the television was not working.

Parking was another major challenge. There is extremely limited parking available, and finding street parking is largely a matter of luck.

Overall, the combination of cleanliness concerns, poor customer service, non-functioning amenities, and lack of parking made this stay frustrating and not worth the price. Unfortunately, I would not choose to stay here again.

Partner

6/10

Pleasant

15 Jun 2026

Barbara

Great room with lots of space. However, the exposed pipes throughout were incredibly loud as water rushed through them all night long. The air conditioning was set to automatically turn off if there is no movement in the room, meaning it would turn off in the middle of the night… despite the very warm room. We were told there was no fix for this despite 90 degree days with 80% humidity. We did enjoy the rooftop space.

Family

10/10

Exceptional

15 Jun 2026

Jennifer

The space was very clean. The view was lovely. There was some building noises from the.pipes/vents but not too disturbing. The front desk staff was very welcoming.

Family_with_children

10/10

Exceptional

14 Jun 2026

Melissa

Apartment was spacious and the location is super convenient yet quiet. The roof was nice too. There were some things that could be better: for example the shower had the holders for soap and shampoo but no shampoo and no soap. It was also taped to the shower wall. Parking is not the most convenient: in the nearest vicinity mostly 1-3 hour street parking through the evening or you pay for a lot. That said, the kitchen was well equipped and we were very comfortable overall. We would definitely stay here next time we are in town.

Family_with_children

10/10

Exceptional

14 Jun 2026

Steven

Room was better than expected! Would book again!

Friends

6/10

Pleasant

14 Jun 2026

micheline

Unique style, like the layout of the room

Family

10/10

Exceptional

14 Jun 2026

Jennifer

I had a great time at this location. I loved the layout of the room. The room was clean.

Partner

10/10

Exceptional

13 Jun 2026

Patrick

Overall our stay was quite comfortable and convenient. The desk staff was quite helpful and the lovely young woman on duty when we checked in also took a few photos of my partner and I as we requested. She was very sweet and added another bonus to our stay. We will definitely return.

8/10

Excellent

12 Jun 2026

Oleg

Great rooftop, strong but noisy A/C, spacious. Needs renovations - ceiling na other paint peeling off, rough around the edges overall. Location is a bit deserted, not pleasant to walk around, borderline sketchy. Pricey considering those downsides.

Friends

10/10

Exceptional

11 Jun 2026

Kendal

Decent area, clean room and food close by. Can’t complain

Self

10/10

Exceptional

11 Jun 2026

Neissah

Amazing stay

Partner

6/10

Pleasant

08 Jun 2026

Paul

The apartment was great and I love staying at the Heid. The only issues were:
1. There was no remote, when I asked for one, they brought one that did not work. I sent a message but no one responded.
2. The toilet seat was broken in my bathroom. I also sent a message but no one responded.
I will still recommend this place to everyone.

10/10

Exceptional

08 Jun 2026

Cierra

10000/10 recommendations

Self

10/10

Exceptional

07 Jun 2026

Benjamin

Funky loft-style lodging.
I didn't read the booking very well and was pleasantly surprised to find a full kitchen with pots/pans/dishes/dishwasher plus a clothes washer/dryer.
Reminded me of my aunt's loft in SOHO back in the 80's....but this was way cleaner.

Partner

2/10

Poor

07 Jun 2026

Brian

Horrible experience. Room wasn’t ready by check in time and said to come back hours later. When we got the room the door didn’t work, entered the room and there was garbage, hair, it was gross. Went to shower and the soap rack was held together with duct tape. When we were all settled the tv didn’t work. Called front desk and receptionist bu g ho on us twice. Only positive was maintenance staff was friendly and attentive even though he couldn’t actually fix any of the issues stated above. Stay away from this place. Not work the 330 dollars for the night

Business Friends

10/10

Exceptional

06 Jun 2026

Glennae

Great experience

2/10

Poor

04 Jun 2026

Angie

Terrible we could not sleep at all

10/10

Exceptional

01 Jun 2026

Denee

I went during The Roots Picnic and the hotel was hopping. The staff was polite, professional and quick to handle every need. The spaces are chic and have an uptown sophistication. I will warn that the walls are thin and your neighbors can hear you; pack headphones. I'd suggest getting coffee from Elixir Coffee and go to the rooftop for a proper morning sunrise.

Friends

10/10

Exceptional

31 May 2026

Katherine

Great location. Within walking distance of many major tourist sites as well as the convention center. Spacious kitchen so you don’t have to eat all your meals out. Helpful staff. Beautiful deck overlooking the city

Family

10/10

Exceptional

31 May 2026

shelley

Every thing was too notch. Was nice to do laundry before coming home after a 1 week stay. Great location for meetings in the convention center.

Self

6/10

Pleasant

30 May 2026

Caren

I did not stay i got a different hotel staff was very friendly Hotel was not. what I expected.

10/10

Exceptional

28 May 2026

Tyler

beautiful place, my wife and I loved it!

Partner

2/10

Poor

28 May 2026

Patil

I stayed here in May 2026. The location is nice and I thought the staff were generally nice. Although they double charged me, then refunded get I complained, and refused to pay the difference I lost due the conversion. Other negative aspects include the thin walls and the noise during the evening due to the poorly insulated windows.

Self

4/10

Poor

28 May 2026

Raluca

The rooms are clean, but there is a slight smell by the elevators where the trash gets stored.
I also left something in the room when I left (I know that was totally my fault because I left in a hurry); it was a big item and I called as soon as i got to the airport. The staff wasn't very helpful and told me they didn't find anything. One of the items was a bracelet unfortunately, so I can see why \"nothing was found\".
Make sure you don't leave anything behind like me, you will never get it back....

Self

10/10

Exceptional

27 May 2026

Jesus

Felt like home

6/10

Pleasant

25 May 2026

Yufang

Location and room size are very good. But strange thing is there's only one bathroom in our 2 bedroom apartment. Bedrooms are of modest size. The decor is nice. But the record player is missing the power cord. The room phone is missing network connection. The heating from A/C is not strong enough. I reported all these issues to the front desk but none was addressed after two nights.

Family_with_children

10/10

Exceptional

25 May 2026

Kourtney

Beautiful stay

10/10

Exceptional

25 May 2026

Dena Lorraine

Great location, great space. Love the rooftop deck

10/10

Exceptional

25 May 2026

Sofia

Easy check in, staff was/is efficient.
Room was nice and clean. My favorite for sure was the rooftop deck. It was a rainy weekend but we made it work. Will come back.

Partner

10/10

Exceptional

25 May 2026

Janell

Loved the full kitchen and access to laundry. The lockers downstairs were helpful too. I’d come back and stay longer.

Partner

2/10

Poor

25 May 2026

Asif

Room not ready for check in at check in time.
Air conditioner not working for the entire stay.
Bathroom amenities not refilled.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Karina

Only bad thing that is not free parking

Partner

10/10

Exceptional

24 May 2026

Michael

Luggage Storage a little sketchy,

Business

8/10

Excellent

24 May 2026

Britney

Parking is horrible! The rooftop fire place did not work. We registered 4 guests but did not have enough coffee, towels, rags, and bed spread.

Family

6/10

Pleasant

23 May 2026

Kerrisa

My room was missing a few things and wasn't super clean. I booked this property because it had a washer and dryer in the unit, but my room was missing the dryer all together, washer only. My shower was missing a shower curtain and they brought one up immediately and hung it up for me as well, which was very nice, but the one they brought was stained. Overall the property is nice and the staff is great, there are just a few things this hotel missed the mark on.

Self

10/10

Exceptional

21 May 2026

Rose

This was a great hotel. We enjoyed the location which is central, and the space was amazing.

Family

8/10

Excellent

18 May 2026

John

Very cool loft spaces and apartment-style accommodations. No parking, but the public lot is two blocks away.