Homewood University City Philadelphia

United States , Philadelphia - PA
PHILADELPHIA, 4109 Walnut Street
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100 reviews shown

6/10

Pleasant

14 Mar 2026

Crystal

The room had 2 light bulbs out, and bedsheet had a stain on it, nightstand has scratches, and bathroom hook metal is broken along with detached shampoo body wash dispenser.

Family_with_children

8/10

Excellent

09 Mar 2026

Marc

Hotel was great but be forewarned the Valet situation is

6/10

Pleasant

09 Mar 2026

Toni

Long line at check in with too few staff. Neither pool nor whirlpool were open. $250 deposit is unheard of, especially for a very average property.

10/10

Exceptional

09 Mar 2026

Sally

I stayed in two different rooms in one week at this hotel. One room had the ability to have the HVAC fan \"on\" (nice white noise) - the other did not. One room had good water pressure in the shower, the other (1016) did not. One had hot water in the shower, the other had scalding hot water in the shower (1016). My niece was badly injured by scalding water following a fall from a seizure - the facility is responsible for monitoring water temp (<=120F). Both rooms were clean, comfortable beds, quiet.

Self

10/10

Exceptional

09 Mar 2026

Sally

The stay was brief, but enjoyable. I got in very late, and the app didn't work for self-check-in (I've never had it work - sometimes it claims it worked, but always ends up not working and I have to stop by the front desk). The front desk attendant was friendly and helpful, and all was well. The room was clean, bed was comfortable, and the hotel was quiet - all perfect.

Self

10/10

Exceptional

08 Mar 2026

Tanisha

Clean room…. Clean property…. Friendly staff….

Family_with_children

10/10

Exceptional

05 Mar 2026

Robert

Nice room and service breakfast not great

Leisure Family

2/10

Poor

04 Mar 2026

Robin

The heat was not working in my room. After many conversations with staff I found out there was no heat in entire building. It was freezing in my room 59 degrees after a cold damn raw day. And I couldn’t get a discount because I made reservation through Orbitz. I slept with my clothes on. Couldn’t wait to check out this am.

Self

4/10

Poor

04 Mar 2026

Scott

It was just meh

4/10

Poor

03 Mar 2026

Patricia

Breakfast, poor quality, no heat anywhere including common areas.

2/10

Poor

01 Mar 2026

Carrie

The room was outdated the curtains had holes in them the housekeeping and front desk staff were super nice friendly and lovely but it was this one guy that was very rude nasty attitudeyelling at us being rude to me and my family we Didnt feel safe nor did we appreciate his attitude and starting with us for no reason i paid my money just like everyone else and deserve to be treated like a human being the man was an older black gentleman wore a hat beanie style hat and a orange sheild worker jacket im not sure if he did vallet or maintenance but his attitude super unacceptable and unappreciated

Family_with_children

6/10

Pleasant

01 Mar 2026

Crystal

Bed was cozy. Sleep was impossible due to a large number of guests nearby partying. pool w/hot tub both closed despite calling ahead & booking fir the rest & rekaxation.

Partner

8/10

Excellent

01 Mar 2026

Terrence

Yes

Self

4/10

Poor

01 Mar 2026

Shari

The heat was not working and the room was quite cold. The bathroom door was broken. The walls had peeling wallpaper and painted areas that were poorly patched.

2/10

Poor

01 Mar 2026

Isaac

Very dirty facility not Hilton quality.

Family_with_children

8/10

Excellent

28 Feb 2026

Lumari

Anything we needed they helped

4/10

Poor

27 Feb 2026

Deborah

High school/college age kids having a party next door and very loud in hallway, fire alarm going off, called front desk and comment was “it should be going off soon”, could smell burning plastic, fire and police came and broke down the door the kids were in (they ran down the steps), firemen inspected our room, left and we didn’t hear a thing from anyone. Smelled burnt plastic all night which irritated our nose and throat, not a single call or check in from staff. Broken door pieces remained in the hall when we checked out. Water cooler empty, not paying $4 for a bottle of water. Had to ask for towels on two occasions. Shouldn’t have to ASK for housekeeping. Everyone was on their phones constantly.

Family

6/10

Pleasant

23 Feb 2026

David

It was terrible to have no functioning television for my entire stay.

Self

2/10

Poor

23 Feb 2026

William

Terrible. Bed bugs

6/10

Pleasant

21 Feb 2026

Theodore

Water pressure was terrible, water temp wasn’t nearly hot enough. When we arrived the team member on the desk seemed very unhappy to be dealing with the public and as if she didn’t like her job. I asked for local restaurant recommendations and she couldn’t provide a single one. The next day she seemed to be in a better mood

Partner

8/10

Excellent

20 Feb 2026

Trisha M

Staff, room, ambiance was great. The pool was disgusting, clumps of hair and hairties in the pool and towels at the bottom of the pool.

Self

10/10

Exceptional

20 Feb 2026

Larry

Room was excellent. Staff was attentive and the valet did an excellent job getting our car on time each time we left. We plan on staying here when we come back.

8/10

Excellent

17 Feb 2026

Sandra

Staff was courteous and responsive.

Family

6/10

Pleasant

16 Feb 2026

Javier

I recently stayed at this hotel and overall it was an okay experience. The room was fairly clean and the location is decent close enough to everything we needed, which made getting around convenient.

However, there were a couple of issues that really impacted our stay. The biggest problem was the shower the water would turn cold, which made it pretty uncomfortable. After a long day, you expect a hot shower, so that was definitely disappointing.

Our main reason for booking this hotel was the pool, and unfortunately that was the biggest letdown. The pool was way over-chlorinated. I’m not someone who usually complains about chlorine levels I understand pools need it but this was on another level. The smell was extremely strong, it burned our eyes, and it was actually affecting my breathing. It completely ruined our pool experience, which was the highlight we were looking forward to.

With some adjustments to the water temperature and better pool maintenance, this place could be much better. Right now, though, those issues made the stay less enjoyable than it should have been.

Leisure Family_with_children

8/10

Excellent

16 Feb 2026

Chaitanya

Yes.

Leisure Family

8/10

Excellent

16 Feb 2026

Ayanna

Love the amenities and breakfast was good

Leisure Family_with_children

6/10

Pleasant

15 Feb 2026

Gabriel

The room was orderly and seemed fairly comfortable. However, upon entry of the room there was a very heavy smell that I can only describe as a fried fish smell. Not strong but as if it was cooked and still lingering. Also, the manual bolt lock on the door was faulty. They have a secondary stopper that you can flip open only from the inside and it prevents the door from just opening after the key card is scanned. The plus is definitely the layout and the design of the room. It had a nice view that can be appreciated even if it’s only a few smaller buildings out to see. We were in room 505

Partner

8/10

Excellent

06 Feb 2026

Brian

Noice

Business Self

4/10

Poor

04 Feb 2026

Patrick

The bathtub was dirty and the molding in the bathroom was severly water damaged from what appeared to be standing water that had leached up the molding. The carpet in the \"dining area\" had some red spots that appeared to be food. The wall between the refrigirator and cabinets has lots of dirty build up that would be easy to clean. Air ventilation in sleeping area has musty smell, definately needs to be cleaned behind the grate which is probably a maintenance chore. Bed mattress does not have a mattress cover on it which is just gross.

When I made the reservation I was not made aware there would be a charge for parking, and there was ONLY valet parking ($45.00 a night) available.

When I checked in I was informed there would be a $250.00 hold on my credit card for 5 - 7 days for incidentals.

Everything said, this was a Poor stay and do NOT recommend.

Valet Parking service was polite, prompt, and cutious but unexpected and expensive.

Business

10/10

Exceptional

04 Feb 2026

Montel

Everything was great

6/10

Pleasant

03 Feb 2026

jerry

Yes

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

Felicia

Overall it was a decent stay, but for the price we spent for a night, it should’ve been better.

The room wasn’t in the best condition, it was in good condition but should be maintained better. The bathroom counter was cracked and not put back together, could’ve easily cut someone. There was garbage left over from a prior guest in the kitchen cabinet.

The pool area was overcrowded and not very kid friendly being that they allowed adults to drink alcohol by the pool; there wasn’t anyone to help maintain a positive or safe environment in that area.

Parking in the neighborhood is scarce, and overnight parking costs $45 at the hotel if you don’t find a street parking.

The breakfast was below average as a buffet; very basic breakfast items. The staff were friendly overall.

We wouldn’t stay here again, but we made the most our trip overall.

Leisure Family

8/10

Excellent

02 Feb 2026

Alyssa

Great location, helpful staff, comfy bed.

2/10

Poor

31 Jan 2026

Virginia

-Got there and had to wait outside in the cold as the doors are locked and you need a valet attendant to open it for you
-you must give your keys/car to a valet attendant before you can check in as there is no parking
-I went to check in and was told they overbooked and didn’t have any of the room that we booked left and couldn’t issue a refund. Also told there was no way to talk to a manager for assistance. I ended up calling Hilton customer service and was told they actually had 20 such rooms available and all of a sudden the lady at the front desk could find us one.
-the room was filthy and when I went back to the front desk to request clean sheets, the lady who had checked me in (initially denying availability of our room) was behind the wall loudly mocking me to the other lady working
-no hot water in the shower
-a lot of damage to the room including large stains on the carpeting and chairs, the temp control dial in the fridge was removed, chipped walls, etc.
-a man was doing drugs in the hot tub when I went to take my girls swimming, but as the front desk lady had already made it clear she didn’t like me, we decided to just give up on it
-Valet parking is required

Leisure Family

6/10

Pleasant

27 Jan 2026

Jorter

The property needs better conditions

Leisure Self

6/10

Pleasant

27 Jan 2026

Nateisha

Everything was perfect, just wish we were told the pool/Hot tub was not in use. The main reason for choosing this stay w/ children.

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Michael

Everything was great

10/10

Exceptional

26 Jan 2026

Cheryl H

Room was great & good location in the city! Staff are friendly & helpful! Breakfast buffet was well-stocked and the room had a lot of natural light! We were there when it was snowing, and they did a really good job, keeping things clear. We did have to do valet parking; parking ourselves was not an option, but they were really fast and bringing our car around when we needed to leave.

10/10

Exceptional

24 Jan 2026

Autymn

The people were friendly and the rooms look as is.

Leisure Family

10/10

Exceptional

24 Jan 2026

Frank

Room was very clear and nice. Staff was amazing and helpful. My family enjoyed our stay

Leisure Family

10/10

Exceptional

20 Jan 2026

Marwan

The room was spacious, clean, and, most importantly, warm.

Great stay, good breakfast. I would stay again.

Leisure Self

8/10

Excellent

17 Jan 2026

Judith

Very clean and comfortable.

6/10

Pleasant

14 Jan 2026

Kayla

It was a nice hotel but the pillows are horrible the hot tub didn’t work, I had and interaction with an employee that was really rude

Leisure Partner

10/10

Exceptional

12 Jan 2026

Ayoka

My stay was great. The room was clean.

Leisure Family

10/10

Exceptional

11 Jan 2026

Stephen

Front desk person was very pleasant

Leisure Family

8/10

Excellent

11 Jan 2026

Jordan

Had to switch rooms because hearing issue but other than that it was a really nice stay

Business

8/10

Excellent

10 Jan 2026

Thomas

The tall (hispanic??) bald gentleman who was taking care of breakfast was in a bar height chair sound asleep. I watched as he slumped further and further until he almost fell out of the chair while the other attendant was busy replenishing the food. Then he got up and started doing something. It was quite sad to watch. I would say ditch the chicken sausages and links. They were nasty. People like pork bacon and pork sausage. Maybe offer the other optin as well, but at least have the option. The security was great - I felt a lot safer knowing the vallet doormen were not letting anyone in who looked suspicious who didn't have a key. Easy walking distance to Penn Presby was extremely convenient and I felt safe walking in the area

Self

8/10

Excellent

09 Jan 2026

Abraham

Sure

Self

8/10

Excellent

08 Jan 2026

Stacy

Everything was great!

Business Self

2/10

Poor

04 Jan 2026

Larrisha

Was physically hit by other resident while trying to work out found a toe nail in my bed

Leisure Family_with_children

4/10

Poor

04 Jan 2026

Giovanni

Not happy with the hotel, pool was cold,

4/10

Poor

03 Jan 2026

Matt

The pool was freezing cold for two days, the showers were cool, but scalding hot the morning we left. The tvs in the room only got half the channels and no local channels.

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Jennifer

I called ahead of time to see if the shuttle was still running. Was put on hold and remain on hold for 15 minutes before I finally terminated the call. Upon arrival, the lady was nice, but I also was informed that the shuttle is no longer in service. If you no longer offer a shuttle, then please take it off the website.

8/10

Excellent

19 Dec 2025

Ron

Excellent experience! Parking was amazing, and the access to local eateries and night life was totally amazing!

10/10

Exceptional

15 Dec 2025

Samuel

Great overall

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Zukeila

Only stayed for one night, but have no complaints.

Leisure Self

10/10

Exceptional

12 Dec 2025

Christopher

The night front desk staffer. I had lost my debit card but she patiently spent 20 minutes helping me brainstorm a solution. - (We ended up waking my adult son and using his card to cover the security deposit.)

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Steven

Clean room nice staff

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Selena

I like that it had a kitchen. The mattress was not clean but thats from multiple guest I assume. The top sheet was not clean but we just took it off. The hotel was clean and the lady who checked us in was soooooo nice.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Nicolas

Our front door was out of square and very difficult to open and close. No room cleaning for a 6 day stay. Breakfast was barely adequate and would run out of food. Key card system was not functioning well particularly for the elevators even after 2nd programming. Room was clean and staff was very nice, but not a great stay.

Leisure Family

2/10

Poor

01 Dec 2025

Rachel

Staff was great! The buffet was gross!!!!

Leisure Partner

8/10

Excellent

01 Dec 2025

Sameerah

The staff was friendly and the room was spacious.

Friends_and_family Family

2/10

Poor

30 Nov 2025

Stephanie

When i got there you had to pay extra for vallet and the placed seemed nice but the po and jacuzzi was out of service, they gave 1 packet of suger and 2 creamers for coffee for a 2 person room with barely enough dishware when i called for suger they said woukd bring and never came the breakfast was gross and they didnt refill often so by the last hour there was nothing no coffee. Wouldnt recommend shocked for a hilton

Leisure Friends

6/10

Pleasant

30 Nov 2025

Amanda

There could be instructions on how to get to the main lobby from the ground entrance. Parking was an issue. We got put in a room that joined the room next to it. The people were extremely loud. Overall not impressed. Definitely won’t be coming back.

Partner

8/10

Excellent

29 Nov 2025

Loretta

Easy to find street parking (and save $45/night valet parking). Awkward entrance -- we arrived at night and the doors were locked. Valet unlocks them but he was parking a car. We didn't know that & kept pressing the buzzer expecting a front desk person to let us in. Not great on a cold windy night. One enters on the first floor but the lobby is on the third floor. It all feels awkward.We had a handicap accessible suite - all in all nice but: side of bed barely allowed a wheel chair to fit there. Door is very very heavy -- a single person with rollator wouldn't be able to get in & out. Nice seat in shower, and grab bars in all the right places. Wheelchair pulls right up to the sink. Handheld shower spray was very weak, handheld shower on short hose was not helpful. Breakfast was beautiful and included non-dairy milk (yay). But they ran out of food both days we were there. Get there early or the pickings are very slim. The dining area is attractive and welcoming. Bed was comfortable, drapes didn't close all the way so I'd bring eye masks next time. Front desk was very helpful when I called morning of our arrival. Price was right and location was good for where we were visiting.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Adrian

It was really nice

6/10

Pleasant

27 Nov 2025

Amanda

I was upset that the pool was closed for maintenance. However, I guess I should have called ahead of time. Breakfast was cheap. There was no more whole milk, the food temperature was not hot, they didn’t replenish yogurt’s or fruits. The men sat there on their phones while eating a plate of food they made. That part didn’t bother me, it was just the fact that they didn’t replenish. The room was nice, equipped with kitchen tools and utensils. I wouldn’t stay again because of the breakfast.

Leisure Partner

4/10

Poor

25 Nov 2025

Emmeline

No parking on site, $45 for valet. Door on street only opens to valet, lobby is on the third floor. Elevators do not work without a key, and don’t easily work with the key. Receptionist was speaking extremely quietly even when asked several times to speak up. Breakfast was old and dry, even as 8:00. The room doors also do not open easily. Pool was closed indefinitely. Bed and room were ok, view was nice. I don’t ordinarily leave reviews but this was not the quality I was expecting for a Hilton.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Laura

Staff was very kind and helpful

6/10

Pleasant

22 Nov 2025

Raul

Hot tub not working throughout stay. Very disappointing.

10/10

Exceptional

19 Nov 2025

Mark

Room and staff great but that neighborhood is expensive.

Business

8/10

Excellent

12 Nov 2025

Julie

The room was very clean and modern. Staff were helpful and kind.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Larry

Suite was wonderful and valet parking was perfect.
The only thing a little sub par was the breakfast.

10/10

Exceptional

04 Nov 2025

Debra

Staff was very friendly. Reviewed all the amenities at the hotel. Room was clean and comfortable

Leisure Self

8/10

Excellent

29 Oct 2025

Michael

Front desk staff was friendly

Business Self

6/10

Pleasant

29 Oct 2025

Gabrielle

The room was good—very clean, comfortable, and well-kept! Unfortunately, the pool and hot tub were unavailable during my stay, which was disappointing since that was one of the main reasons I chose this hotel. When I asked the front desk about a possible partial refund for the inconvenience, the staff member was rude and dismissive, saying, “I doubt you’re getting anything for it.” That interaction definitely left a bad impression. Other than that, my stay was fine overall.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Lyudmila

For $413 per night pool and hot tub were not available.

Business_and_leisure Family

6/10

Pleasant

26 Oct 2025

Celeste

Good location, ok breakfast. Clean rooms but uncomfortable beds

Leisure Family

6/10

Pleasant

19 Oct 2025

Shaunetta

The sleepsofa was horrible (badly stained).

The staff was 100%and the breakfast was great.

Leisure Family_with_children

8/10

Excellent

15 Oct 2025

Dora

In room water pressure in shower was low and outlet on light next to bed did not work. valet was confused when we arrived and did not have a room number yet.

Friends_and_family Family

2/10

Poor

14 Oct 2025

Soyam

The room was cleaned, sink was leaking, staff is horrible with attitude, I ask for cleaning the room daily, she was rude and said no, we only clean every other day. I paid $250 a day to have daily nice, fresh clean room with all the garbage picked up and replenish what needed. Water is just basic necessities and it is cheap, you should have available for your guest, breakfast, you should have at least one more item boiled eggs or eggs white non contaminated with any other meat like pork. Have all use gloves.

Business_and_leisure Family

10/10

Exceptional

13 Oct 2025

Lisa

Clean, nice staff great breakfast

4/10

Poor

12 Oct 2025

Sarah

The mattress was stained in multiple places . There was hair all over the mattess protector. Although they did move our room, it was bed time and inconvenient. The staff were accommodating but its still dirty and gross that the matress was in that condition.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Jasmine

The reviews i read scared me and I booked anyway. Im very picky and I always stay at Four seasons, Ritz etc. this was a 1 night stay and it was CLEAN. Beds were comfy, service was as expected, breakfast was good and the people working breakfast did it with a smile and great energy. I would ignore the angry people reviews.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Richard

Great

Business Partner

2/10

Poor

09 Oct 2025

Shawna

The toliet was clogged the whole night no room service

8/10

Excellent

06 Oct 2025

david

Clean room and friendly staff.

Leisure Friends

8/10

Excellent

03 Oct 2025

Blair

Had a few difficulties with the lock on the door and the air conditioner

Leisure Self

4/10

Poor

29 Sep 2025

Linda

The free breakfast was horrible the meat and potatoes was all chopped up like dog food. In the bathroom they only give you 2 towels and 3 washcloths, We ordered more towels that morning at the front desk, for the evening when we returned. We did not receive them, we had to call to get more for that day. very inconvenient. They do not change your bed ,towels or trash daily, This place has change dramatically.To be a Hilton place

Business Partner

10/10

Exceptional

26 Sep 2025

Elki

Staff were v friendly and it was a perfect location to be for parents during move in week at the universities.

8/10

Excellent

22 Sep 2025

Judy

Nice hotel. The staff were friendly. Breakfast was excellent. The location is convenient. We enjoyed our stay.

8/10

Excellent

16 Sep 2025

Mary

4/10

Poor

12 Sep 2025

Stephanie

Property was clean and looked tidy. Breakfast on the terrace was nice

Leisure Family_with_children

2/10

Poor

07 Sep 2025

Atira

I had to switch rooms because the first was nearly 80° and uncomfortable. The second room also had several maintenance and cleanliness issues: a broken microwave light, non-working ice maker, a broken lamp, black buildup in the shower, and a noticeable red carpet stain. The following day, I requested bathroom cleaning three times; it took over 8 hours and the manager’s involvement before it was addressed.

Pet

6/10

Pleasant

04 Sep 2025

Katelyn

Room was not cleaned to my standards. A dishwasher was provided in the room but had dirty dishes in it upon our arrival and no dishwashing soap was provided. There was also food on the wall that had not been cleaned as well as m&ms on the floor that had not been vacuumed. We stayed for 2 nights and room service never came to clean the room or provide clean towels. I had to ask 5 times for a pack and play and rollaway bed. The woman who checked us into the hotel was excellent as well as the staff during breakfast. This was a very mediocre stay for the amount it costs to stay here.

Leisure Family_with_children

4/10

Poor

04 Sep 2025

Brian

The air conditioning in the room was set to 66, but it never got below 72! And when I called the front desk to complain they sent a very nice maintenance man up who adjusted the thermostats (he tried!) but it still never got below 72! Very uncomfortable! Not satiated AT ALL. Terrible night’s sleep for us all.

Leisure Family

6/10

Pleasant

02 Sep 2025

Adriana

AC was broken. Not enough bedding for sofa bed.

6/10

Pleasant

01 Sep 2025

Ivette

Offers a lot for the price, but cleanliness was not up to par. We arrived an hour after check in was given a key and when we entered the hotel room there was staff inside cleaning a trashed room. We had to wait in the lobby while they found us another room with less beds than we paid for. Pull out mattress was stained and flat. We did not have enough towels or rags. And the pool area and hot tub was not cleaned properly. Staff was nice but with no care attitude.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Alison

Would stay again

Business_and_leisure

10/10

Exceptional

31 Aug 2025

Jonae

Overall experience was great. I wish I could have rated the cleanliness a 5 star but the pull out sofa had a very strong stench of cats and dogs. I did alert the front desk and she did offer to move my family and I but it was so late I declined. The bathroom also could have been cleaned somewhat better, I could tell it was a rush job becuase I had to go behind the staff and clean the toilet which had feces and the tub. The willingness to help and other overall help of staff made up for it. I did let the front desk know upon check out about the stench and cleanliness of the sofa bed and told them I even tried to clean and febreeze it. Probably should be replaced. Again my family and I had a great experience otherwise and we look forward to coming again. Special shout out to Lamont for assisting with all our needs during our stay.

Leisure Family