Name: Sheraton Philadelphia University City
Address: 3549 Chestnut Street, Philadelphia, 19104, US

2/10

Poor

25 Jul 2026

Joseph

Absolutely worst experience ever! Our flights were cancelled twice by the airline, first time we called the hotel to advise we won't be able to check in as planned, but should be next day - and was told no problem at all, was even asked what time we expect to arrive next day. Next day our flight was cancelled again by the airline, and when called the hotel, was told our reservation was voided because of no show. This hotel cancelled our 6 nights reservation when we already called and confirmed it was not a problem due to flight cancellation. Was told to deal with Expedia instead, but after spending two days and countless hours on the phone with Expedia, Expedia is blaming on the hotel and has been trying to get hold of the Reservation Manager, with absolutely no response at all.

This hotel is dishonest, unethical, unprofessional and just took our money without providing any room nor service. You put a shame on the hotel industry and to our first visit to Philly. STAY AWAY from this place!!

8/10

Excellent

14 Jul 2026

Imran

Better restaurant and buffet option

10/10

Exceptional

12 Jul 2026

Sungjin

The hotel was clean throughout, and the staff were very friendly. The location was very pleasant, with many great restaurants nearby. The one downside is that there's no restaurant inside the hotel itself. Recommended.

Family

10/10

Exceptional

09 Jul 2026

Darren

Great location plenty of bars and cafes around the area, 25 mins walk into city.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Rakesh

The room was full of dirt.. I thinks needs a filter change...

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Daniel

Nice clean quiet, im not use to paying for parking but tou have to pay everywhere in philly.
Great hotel amd customer service

Family

10/10

Exceptional

29 Jun 2026

Jennifer Merritt

Our stay at the Sheraton was fantastic.

We easily parked in the garage next door which has an elevator directly into the hotel (bring your parking ticket to have it validated and pay inside for a lower rate). The front desk employee was amazing- super friendly and helpful with a couple questions I had around Ubers and getting to Citizens Park for a concert. There was also lots of excitement around World Cup and the lobby had decorations that made it feel festive.

Our room was great! Very clean and spacious and the bed and pillows were honestly the most comfortable I've slept on in a long time.

The hotel location is also great- walking distance to so many great little restaurants, coffee shops, etc. as well as being right in the heart of University of Penn. Right across the street is also a Wawa for any items you might want for your room.

Hotel and staff were wonderful! If we're in Philly again we'll definitely be staying here.

Family

10/10

Exceptional

28 Jun 2026

Jaime

Parking was excellent, room was clean and spacious. Only complaint is there was no microwave. Other than that it was good.

Pet

10/10

Exceptional

28 Jun 2026

Joshua

Our entire experience at Sheraton, University City was fantastic. From the moment we got there, Jonathan - I presume the manager - took over our intake and provided us with all the information we needed to access amenities, the gym, the room simply everything. We can’t say enough about the staff and the room maintenance. The view from room, everything room from soup to nuts: our best experience staying in Philadelphia ever and we’ve been coming there for about 10 years. Thank you!!

Partner

10/10

Exceptional

28 Jun 2026

Ye

Very nice

Family_with_children

10/10

Exceptional

22 Jun 2026

Ruth

We stayed here while attending a football camp with my son and had a wonderful experience. The room was very clean, comfortable, and well-maintained. The location was convenient and made getting to and from our activities stress-free. The staff was friendly and helpful throughout our stay.

Family_with_children

10/10

Exceptional

21 Jun 2026

Marcella

Friendly staff, great gym, nice lobby area.

Partner

10/10

Exceptional

19 Jun 2026

Keith

Great People! Great Place!

Family_with_children

10/10

Exceptional

08 Jun 2026

Gabriel

Fantastic staff that helped us with our stay. Great location!

10/10

Exceptional

08 Jun 2026

Jennifer

This was a lovely hotel. The employees were incredibly friendly and helpful. I enjoyed my stay.

Self

10/10

Exceptional

05 Jun 2026

Lakeisha

Great

10/10

Exceptional

03 Jun 2026

Robert

Under renovations and new construction, but all amenities were still available.

Partner

10/10

Exceptional

03 Jun 2026

Nancy

Great one-night stay! The staff were friendly and professional throughout my visit. I was pleasantly surprised with an upgrade to a clean, newly renovated room on the 18th floor, which made the stay even better. The complimentary breakfast was a nice bonus. Overall, a very comfortable and enjoyable experience.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

John

The TV was one of the largest we've had in hotels, though navigating the technology was a bit difficult. The room had been recently updated, so was fresh and smelled new.. Everything about the hotel proper was excellent. However, parking garage is a nightmare with vertical columns everywhere in the way of navigation.

Partner

8/10

Excellent

01 Jun 2026

Jason

Awesome

Self

6/10

Pleasant

30 May 2026

Agustin

I booked thru Expedia, and was surprised to find that breakfast was not included. It should be included by default! And they wanted to charge me an huge extra for breakfast. Unbelievable. I went to a Starbucks of course.

Self

10/10

Exceptional

29 May 2026

Joseph

Clean and comfortable with a lovely terrace. No complaints.

Family

10/10

Exceptional

28 May 2026

Kusum

This hotel is conveniently located near the university and a variety of excellent restaurants.

Self

10/10

Exceptional

24 May 2026

Soumya

Great hotel and friendly staff. Very close to UPenn with access to nice eateries within walking distance.

Family_with_children

10/10

Exceptional

13 May 2026

Timothy

Room was well maintained and clean, with a very comfortable bed and large walk-in shower. Bathroom towels were well stocked (meaning the room didn’t need to be serviced every day). Perfect location for the Universities and easy access to Amtrak. Staff was very friendly as well.

Self

8/10

Excellent

09 May 2026

Hunt

Expensive.

10/10

Exceptional

05 May 2026

Kenneth D

We had a very relaxing stay.

Family

10/10

Exceptional

04 May 2026

susan

Professional and warm hearted staff

Family

10/10

Exceptional

22 Apr 2026

Neal

this was a UPENN visit for my son to see the campus and consider Law School. A block away from teh Law school in a neat part of University City, Room was roomy 2 queens

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Narendra Kumar

Excellent staff

Family_with_children

10/10

Exceptional

20 Apr 2026

Irene

Staff was amazing.

10/10

Exceptional

18 Apr 2026

Kristie

Great location for university city area. New renovation were a plus over past visits. Can’t wait for liquor license. Miss the connected restaurant bar before renovations

Partner

10/10

Exceptional

18 Apr 2026

Kenneth

Very nice visit

Family

10/10

Exceptional

17 Apr 2026

Mary

Everything was great, although the renovations that are ongoing mean that there is no breakfast and no restaurant. The area is fantastic though and so convenient to the University of Pennsylvania.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Indira

Newly renovated. Modern design, Very confortable rooms .

10/10

Exceptional

16 Apr 2026

Justin

The room was recently remodeled. Very clean and comfortable. Wonderful views.

Partner

10/10

Exceptional

15 Apr 2026

Gladys

Very friendly and helpful staff

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Yoelmis

Super clean room

Family_with_children

2/10

Poor

13 Apr 2026

WENJING

We noticed a very strong cigarette smell as soon as we entered the room — it was quite overwhelming. Unfortunately, my son was very tired and fell asleep immediately, so we didn’t request a room change. I had to sleep with the blanket over my head just to reduce the smell.

There was also significant noise until around 11pm. I’m not sure if it was from construction or the elevator, but our room was right next to the elevator and the noise level was very disruptive. I’m usually not sensitive to noise, but it was loud enough to make it difficult to fall asleep.

In addition, we found that the bottle of water provided in the room was already half-consumed. I checked with my son and he hadn’t touched it, which suggests it was left over from a previous guest and not replaced before our check-in.

Overall, this was a disappointing experience in terms of cleanliness and comfort.

Family_with_children

10/10

Exceptional

13 Apr 2026

meredith

Great location for Annenberg music facility.

Partner

8/10

Excellent

11 Apr 2026

Heidi

Easy walking distance to great food and the university we were visiting

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Jackson

Parking garage is a bit cramped

6/10

Pleasant

08 Apr 2026

Marnie

Bathroom had no handle anywhere in shower. Could not control room heat, parking garage is a nightmare. Only fits one car at a time driving down one lane, most bizarre thing I’ve ever seen.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Lisa

Great place to stay. This was the cleanest hotel we stayed at in a long time. The staff was friendly and helpful.

Family_with_children

10/10

Exceptional

06 Apr 2026

Kathryn

Nice stay

10/10

Exceptional

06 Apr 2026

Bruce

There is minimal disruption of hotel operations due to renovation of the front of the hotel. Hotel rooms are nicely designed and functional. Staff are helpful and knowledgeable ot eh area. Great location in the heart of University city, within walking distance to U of Penn and CHOP hospitals, 30th Street train station and downtown area.

Family

4/10

Poor

01 Apr 2026

Camila

The staff was very helpful and friendly. The hotel posted a notice that an emergency fire alarm would be going off at 10am. We were awoken by this alarm at 7:30 am and it went off intermittently for the next 2 hours. This is not the fault of staff but of a hotel that takes its guests for granted.

Family_with_children

10/10

Exceptional

30 Mar 2026

Donna

Renovated hotel looks great.

Friends

8/10

Excellent

26 Mar 2026

Tyler

The staff is very friendly and professional, and the location is great for events at UPenn. The room and facilities overall could have been a bit cleaner and more organized when I first arrived, but it wasn’t anything major. There was also some distracting construction noise in the mornings, but I’m sure that’s temporary.

Self

10/10

Exceptional

23 Mar 2026

Nicholas

Great customer service and clean room.

2/10

Poor

21 Mar 2026

Shara

No restaurant, no room service, very poor breakfast. VERY NOISY!!!!!! The staff, however, was accommodating, super polite, and wonderful to interact with.

Self

10/10

Exceptional

21 Mar 2026

Walter Craig

Hotel is next to the Unniversity of Pennsylvania campus. Very convenient if you are going to the school for whatever reason. Also near Drexel.

Property is being totally renovated. Rooms are all redone. Still need to finish the reception and dining room/bar.

Highly recommend. Staff is excellent.

Pet

10/10

Exceptional

20 Mar 2026

Danielle

Clean room. Kind helpful staff. Good location.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Yevgeniya

Everything looked very fancy and new, but it was a struggle to keep the room warm. I could change the setting to what I wanted, but then it didn't want to warm up anyway, and after I manually poked the buttons on the heating unit itself (since the wall control wasn't doing anything after a couple of hours), it finally warmed up a bit, but soon the temp dropped again.

Self

10/10

Exceptional

01 Mar 2026

Manuel Alcides

Nice, updated room! Didn't expect that, tbh.

Self

10/10

Exceptional

01 Mar 2026

Colette

Clean room. Comfortable bed. Hotel lobby is under renovation and had to use a back entrance to what I assume is a make shift lobby. Despite the works that was going on the staff were very pleasant and helpful.

Self

10/10

Exceptional

24 Feb 2026

Chelsea

Clean with good placement to our venue. I wish someone would have mentioned they are under significant construction. No usage of the gym area. Staff very kind. Paid parking of 40 per day I felt was a bit much but at least secure.

Friends

10/10

Exceptional

20 Feb 2026

Johann Friedrich

Great location for our purpose (visit our daughter studying at UPenn).
Friendly and helpful staff.
The room was sufficiently large.
Despite the renovations, we were not disturbed.

Family

10/10

Exceptional

18 Feb 2026

Jennifer

The room was clean and comfortable. Despite being a slightly small room probably due to being in the city, it was laid out well and functional.

Friends_and_family Family

2/10

Poor

18 Feb 2026

Dominique

I wish I would have known that the hotel was under construction/renovations at this time. It seemed like it may be a rush to turn the room over as things look installed the wrong way and or were not operable. Elevators were working strangely. There was a power and water outage the night prior and the water pressure was low and lights flickered. On check out day the staff seemed maybe overwhelmed but dismissive around assessing and supporting needs for people during their stay. Not sure I will return again.

Business

8/10

Excellent

16 Feb 2026

Vivek

Room was clean and view was great

10/10

Exceptional

10 Feb 2026

Adrienne

Great staff, clean room, excellent location

Business Self

8/10

Excellent

09 Feb 2026

Seth

The room was clean and roomie. Nice size tv. The Noodle house attached to the Hotel was a pleasant surprise. Only issues were the hotel was under construction during our visit which made navigation a little difficult. Also the ir lights in our room kept turning on at night and we couldn't figure out how to disable them.

Friends_and_family Family

8/10

Excellent

07 Feb 2026

CYNTHIA

Yes

Business

8/10

Excellent

02 Feb 2026

Harrison

Room was nice. Construction was not something we were made aware of before we arrived (if we were notified, it was not done in a way that I noticed).

Leisure Family

6/10

Pleasant

27 Jan 2026

James

Shower head not working had to use wond and towels were rough also receipt did include any $$ or total charge .Just confirmed stay.

4/10

Poor

21 Jan 2026

Carole

The rooms were clean and the staff were nice. I have no complaints at all about that. The problems were: There was no WiFi the first night and no movies available. The room was next to the elevator and very noisy all night. The lobby and hallways were freezing cold. There was no hot water the first day and I did call about it. No coffee or breakfast area for the morning. I would never stay in a Sheraton again for these reasons.it was close to Penn Presbyterian where my daughter was having surgery which made it convenient, but we will stay in a hotel outside Penn area the next time.

Friends_and_family Family

8/10

Excellent

20 Jan 2026

Michael J

Parking was very convenient and hotel was very close to Penn. Room was clean and well maintained.

Partner

8/10

Excellent

17 Jan 2026

Joan F.

Very nice hotel. Bed was very comfortable bed. Hotel was under renovation and had difficulty getting into and out of the room due to the door being stuck everytime I used it.

Business

10/10

Exceptional

12 Jan 2026

Timothy

Friendly staff, clean room, enjoyed our stay.

Leisure Partner

2/10

Poor

11 Jan 2026

SHERI

Construction was going on, tv didn't work and I didn't have to get up early the next day because my surgery wasn't until 12 noon and smoke detector alarms started going off around 7:30/8:00a.m we had to jump up to leave the building-keep in mind we had to take stairs & were on 15th floor & Im having heart surgery thst a.m. -then warning was cancelled.......we go back & get in bed and the smoke alarm kept going off & on all a.m. - it was awful. So NOT peaceful before my heart procedure. And.....charged us $90.00 for parking which we were told would be free. DEFINITELY NOT GOING BACK OR RECOMMENDING this Hotel to anyone I know! So disappointing!!!!

Family

8/10

Excellent

05 Jan 2026

Daniele

Clean room

Business Family

10/10

Exceptional

29 Dec 2025

Forrest

We stayed for about 2 hours Enroute to NYC and the staff was great.

10/10

Exceptional

24 Dec 2025

Ryan

The customer service was excellent!

10/10

Exceptional

23 Dec 2025

Kathryn R

The room was great! Everything was clean and there are lots of neat amenities like a nightlight in the bathroom and a magnifier mirror by the bathroom sink. Staff were great and we were given complimentary access to the guest lounge on the 20th floor, which provided soft drinks in the evening and a hot breakfast in the morning.

Leisure Family

8/10

Excellent

22 Dec 2025

Tara

Very nice staff.

6/10

Pleasant

21 Dec 2025

Ingrid

Construction onsite- very noisy

Business Self

10/10

Exceptional

16 Dec 2025

Adrienne

Good breakfast, great view, friend,y stay, epic location

Business_and_leisure Self

6/10

Pleasant

13 Dec 2025

AMALIE

Room and staff were wonderful but I didn’t know the hotel was under construction inside and out. I had trouble sleeping because they were working during the night right out my window.

Leisure Self

10/10

Exceptional

30 Nov 2025

Stephen

Room was very clean and the staff were all very pleasant helpful.

Leisure Family

10/10

Exceptional

29 Nov 2025

Russell

Great room and wonderful staff.

Leisure Family

6/10

Pleasant

26 Nov 2025

Anthony

You booked me in a hotel that was under construction below the 15th floor. I had no idea until we got there. Construction was heard at night. It was not a great experience to say the least

Leisure Family

10/10

Exceptional

23 Nov 2025

Tingli

Friendly staffs

10/10

Exceptional

19 Nov 2025

Nicholas

It is being renovated but that is not a hassle

10/10

Exceptional

18 Nov 2025

deborah

tHE PARKING WAS GREAT

Business Partner

10/10

Exceptional

14 Nov 2025

Jennifer

Courteous staff! Comfortable room! I had a great stay!

6/10

Pleasant

13 Nov 2025

benjamin

Room condition was great. Staff at front desk at check in were great. The $30 \"breakfast\" upstairs was really really bad. Not much of a sitting area. Not great food. Construction crews chatting loudly. I know there were renovations, but don't charge $30.... The staff were really nice. The meal.... not so great.

10/10

Exceptional

10 Nov 2025

elliot

We had an excellent stay. The staff at the hotel were all very friendly and helpful. Our room was very clean and comfortable. I highly recommend this hotel, especially if you're visiting UPenn. This hotel is in an excellent location, very close to campus.

8/10

Excellent

04 Nov 2025

Adrienne

Great location, parking is lifesaver . Nice rooms, friendly staff

10/10

Exceptional

03 Nov 2025

Diana

The receptions were an AMAZING , that morning we decided to walk to Sabrina’s AMAZING breakfast place. I might say. We would not have made it back at 11 for checkout so we called and asked for a late check out. She said sure . We were so pleased we could enjoy our breakfast without rushing. I will definitely be back. Thank you Sheraton.

Partner

10/10

Exceptional

27 Oct 2025

P

Wonderful

8/10

Excellent

27 Oct 2025

Bi Xia

Friendly staffs

8/10

Excellent

27 Oct 2025

Greg

We stayed in a king suite for several days while a relative was at CHOP. We were the first occupants to use the newly renovated rooms. Excellent breakfast on the 20th floor. The king bed was comfortable. Unfortunately, the large living room only had one standing lamp so the room was poorly lit and unfit for reading. Also, the single uncomfortable chair should be replaced by two chairs to accommodate watching TV. I switched to parking at CHOP since the 24 hr rate was less than 10% of the hotel rate ($50+). Excellent staff; room architect/designer not so much.

Business Partner

8/10

Excellent

26 Oct 2025

Marisa

There was still a lot of construction in the lobby so there were not typical amenities (ie coffee in the lobby) but the room was very nice and comfortable and staff was very gracious.

Leisure Self

8/10

Excellent

19 Oct 2025

Dmitry

Great proximity to UPenn if you visiting. Property in middle or renovation. Our renovated room was very nice and comfortable. Location very walkable. Staff very attentive and helpful.

Leisure Family

10/10

Exceptional

11 Oct 2025

Zhiqi

Give 4 star only due to construction

Leisure Self

4/10

Poor

09 Oct 2025

Aamna

The hotel was under renovation and no amenities were available - I was not informed prior to booking the room which was at a premium rate as well.