Name: Hilton Philadelphia City Avenue
Address: 4200 City Avenue, Philadelphia, 19131, US

10/10

Exceptional

04 Aug 2026

Yunqing

Good

2/10

Poor

04 Aug 2026

Jason

I checked in to the hotel and was told my lock wasn’t working. I checked out four days later and it still wasn’t working. Despite a promise to fix it on day one from engineering.

I’m not sure housekeeping knew my room was occupied.

The trash was not emptied on any day of my visit. By day four, dinner from day one was rancid.

My linens were never changed - not once - given I was not feeling well - that wasn’t cool - bc having the cold sweats at night meant the sheets needed to be changed.

My dirty towels were never picked up and fresh ones only appeared bc the security person who had to be called to let me into my room was kind enough to bring me some at midnight.

I stopped at the store and bought toilet tissue bc I was afraid of running out - bc my stomach was upset - I couldn’t count on the hotel for even that minimal level of service.

The night staff did come up with a comb on day 3 - after my second request.

TBH - the night staff were great, sympathetic and helpful.

The day staff - I don’t know what went wrong.

I have done 100 nights in hotels this past year in seven countries.

This was the worst four nights.

The hotel offered to comp the nights or give me points.

The GM was supposed to contact me.

Still waiting waiting.

A hotel stay should not be a country western song.

6/10

Pleasant

03 Aug 2026

Melanie

Room had a musky smell like it was an old cigarette room. Key cards wouldn't work, needed to go back down. Lots of peoples rooms weren't ready at 4 (mine was) but my colleagues had issues. Overpriced bar.

10/10

Exceptional

02 Aug 2026

Misty

Great lodging experience! The location was convenient to the interstate and my room was clean!

6/10

Pleasant

02 Aug 2026

Kimberly

No notes

6/10

Pleasant

01 Aug 2026

Andrew

Parking is terrible.
Not as Classy as you would think for a Hilton.
Good for a stay with no expectations beyond the usual.
Front desk staff Chris was really cool and helpful.

6/10

Pleasant

30 Jul 2026

Adrinie

I guess nobody cleans rooms anymore because we never got ours cleaned and after informing them that we would like it cleaned!

6/10

Pleasant

26 Jul 2026

Luana

Room was very clean and bed comfortable. Always nice to have a refrigerator in the room. Microwave was available in the lobby but it was a bit dirt. The parking situation is atrocious. Self parking couple of blocks away from the hotel and then you have to pay. Overall, I still stay at this hotel when I’m visiting friends in Wynewood.

4/10

Poor

26 Jul 2026

Paul

The elevators and my entire floor stank like weed. Remote in my room was sticky and gross.

8/10

Excellent

25 Jul 2026

Sareeta

Very Nice Property and staff. I would definitely stay there again!

6/10

Pleasant

24 Jul 2026

Nakia

Better parking. And bar person

6/10

Pleasant

24 Jul 2026

Courtney

They charge you an arm and a leg. Then you have to pay for parking that you have to walk a couple blocks to get to. They have the smallest refrigerator in the room I have ever seen, no microwave and half a door for the shower. Did have to pay for breakfast but it was very good, beds were comfortable and staff was nice.

8/10

Excellent

22 Jul 2026

Michael

On site parking was $25 and the lot was a few blocks away. Lots do do in the area but an on-site restaurant would have been nice. Staff was great and room was very nice.

6/10

Pleasant

22 Jul 2026

John

The standard of this property has dropped. My bathroom had mould on the tile in the shower. It was very easy to see black nasty looking slimey stuff .

Partner

10/10

Exceptional

18 Jul 2026

Elias

The staff were EXTREMELY friendly and very approachable! 10/10

Partner

10/10

Exceptional

18 Jul 2026

kim

Excellent customer service

Family

4/10

Poor

17 Jul 2026

Ping

Parking code is confusing and quite a walk away. Toilet cover was off, repaired and off again. Shower not efficient flow was slow. Window curtains difficult to close completely. The elevator was not working for sometime.

Smell of perfume on one of the pillows. Previous customer’s?

Family_with_children

6/10

Pleasant

17 Jul 2026

Gavin

.

Family_with_children

6/10

Pleasant

15 Jul 2026

Connie

For the price we paid, this hotel has no free parking and breakfast. There were two water bottles in the room, but watch out—if you are not a gold or silver member you’ll be charged $3.00 for a bottle of water. At the time of booking we were told that the swimming pool was available but upon checked in, the pool was not available. We were told that someone had oil on them and polluted the pool. They had to clean and drain the pool and were told that the pool would be ready by 6pm. Come the next day, it’s still not available. Will not stay at hotels by Hilton again. The issues were brought up with the manager on duty and he apologized but basically shrugged his shoulders to the nothing that he can do. He could have offered a complimentary breakfast or something… a family with children was also complaining about the pool and he offered the family extra points.

Partner

8/10

Excellent

13 Jul 2026

Jonathan

Overall great experience.
There were kids playing and screaming at 11 pm in the hallway and it took the desk a while to take care of it.

Family

4/10

Poor

12 Jul 2026

Donald

First time ever to not have the coffee bar restocked for the second morning.

Partner

10/10

Exceptional

12 Jul 2026

Leah

I had a great stay. I would book again in the future.

Self

2/10

Poor

07 Jul 2026

James

This is an older property. It's clean. It's quiet. There is ample free parking. You will get your money's worth here.

Self

10/10

Exceptional

05 Jul 2026

CARL

Everything where okay

Family

10/10

Exceptional

05 Jul 2026

Idressa

Great hotel for a weekend stay.

Partner

8/10

Excellent

04 Jul 2026

Kathleen

The staff were nice, helpful and generally went above and beyond to make us comfortable. The location was good and the room was nice. It was very hot and the AC struggled to keep up in the common areas. The room was a comfortable temperature. There were a few things here and there that could have used some maintenance but nothing critical. It was quite quiet except for a fire alarm malfunction during one night of our stay.

Partner

8/10

Excellent

28 Jun 2026

Jeffrey

Expensive

Partner

4/10

Poor

25 Jun 2026

David

Parking is $32/day and the off site lot is 2 blocks from hotel down a steep hill. Halls are smelly and hot. Tiny rooms have constant weird sounds from plumbing?? Pillows are devoid of any fill. Mini fridge didn't work.

Clearly, Hilton now has Motel 6 standards.

Self

8/10

Excellent

24 Jun 2026

Levern

It was cool stay

10/10

Exceptional

23 Jun 2026

Ebony

The rooms were clean, the staff were nice.

Business Family_with_children

8/10

Excellent

21 Jun 2026

Albert

Everything and staff was great. Need better service for breakfast. Need at least a microwave in the rooms

Partner

2/10

Poor

20 Jun 2026

Alexx

I rarely leave negative reviews, but I feel this experience deserves to be shared.
During my stay, the hotel experienced both a water and electrical outage, leaving guests without access to basic necessities. I understand emergencies happen and that not every situation is within a hotel’s control. However, how a hotel responds during a crisis is what truly matters.
I was in town on a business trip, while my husband and our two young children were staying at the hotel. Without running water and reliable electricity, it became impossible for my family to remain there. As a result, I had to book and move them to another nearby Hilton property at my own expense.
I reached out to the hotel and later emailed both the hotel management and Hilton Corporate requesting consideration for reimbursement or compensation due to the disruption. Unfortunately, I have not received any response from either management or corporate.
The lack of communication has been the most disappointing part of this experience. A simple acknowledgment or update would have gone a long way. Instead, I was left to find another hotel for my family while trying to fulfill my work obligations.
I have always trusted the Hilton brand and understand that unexpected situations can occur. However, I expected much better communication, customer service, and follow-up from both the hotel and Hilton. I hope this review encourages management to improve how they support guests during emergencies and
improve customer service.

Business Family

4/10

Poor

17 Jun 2026

Amber

The stay here was horrible. Watching TV here is very limited as they do not have smart TVs. The second day here, the elevators did not work and was forced to take the stairs in which there were no lights and had to use my phone light to guide my way down stairs. There was also no running in the entire hotel water during my stay, and towards the end of the day (a 90 degree weather day) the air conditioning in the hotel. No sorry for staff, no accommodations. When contacting Expedia about possible refund, they disconnected the call. Horrible.

Self

10/10

Exceptional

17 Jun 2026

Lournaidy

C

Partner

6/10

Pleasant

12 Jun 2026

kathleen

Refrigerator in room was broken

Family

6/10

Pleasant

11 Jun 2026

Annette

It was an ok stay but was given a double room when I had booked a king

Partner

6/10

Pleasant

10 Jun 2026

Vera

Check-in was not great as the hotel lost power and could not check in until late night.

10/10

Exceptional

09 Jun 2026

Jacqueline

th

2/10

Poor

09 Jun 2026

Merrie

Refund expected. We were asked to leave, no water no electricity and had to walk from the 9th floor down

10/10

Exceptional

09 Jun 2026

Justin

Amazing stay

Family

10/10

Exceptional

03 Jun 2026

Tyler

Clean stay. Convenient location to the city and main line. Nice staff. Felt safe. Cost effective parking, only thing is that you have to walk a bit to the parking. Great stay overall!

Friends

2/10

Poor

29 May 2026

Maureen

Sheets had stains

10/10

Exceptional

24 May 2026

Wyvrene

Winston was very helpful!

Friends_and_family Friends

10/10

Exceptional

21 May 2026

Patricia

Very helpful staff and clean comfortable beds.

Business

8/10

Excellent

19 May 2026

Danielle

N/A

Self

2/10

Poor

18 May 2026

Rebecca

There was a high school group staying and their teachers had no control over them. I had to call the front desk over and over because the kids sat in the hallway all night eating, drinking, yelling. The security guard came to talk to them but did nothing. They didn’t disperse until after 430 am. Additionally my room phone was broken, the safe was broken, the outlets were mostly non functional. Front desk staff is very nice, but it takes a whole team, and everyone is leaving them out in the cold.

Friends_and_family Family

8/10

Excellent

13 May 2026

Leany

The place was clean
And location was great.

2/10

Poor

11 May 2026

Lawrence

Yes

Partner

10/10

Exceptional

11 May 2026

Carla

The shower is halfway open so the water will wet the floor on the outside. Bed was very comfortable. Couldn’t stream any of my apps.

Partner

10/10

Exceptional

11 May 2026

Jon

Everything was great! Thank you.

Self

4/10

Poor

10 May 2026

Lianne

Rooms are well dated. Bathroom showing mold and wear above shower Rm 514. Carpet needs repair. Desk chair dirty and dresser dirty. Behind bed and dresser dirty and not kept.

Friends

8/10

Excellent

10 May 2026

Costa

Good

Friends

10/10

Exceptional

10 May 2026

Chhut

Awesome people. The dinning hall needs more staff support. Only one staff working in the morning from desk.

10/10

Exceptional

10 May 2026

Selwyn

Excellent room, well maintained, great breakfast

6/10

Pleasant

09 May 2026

Reginald

No, and lady the that works in the breakfast area has to much attitude. No customer service skills.

Self

6/10

Pleasant

09 May 2026

Joo Hee

The staff were really helpful and I felt safe. However the room was so unkept and dirty. It was the only room available so I didn’t ask for a switch but there were dirty dead bugs on the ceiling and the wallpaper was bubbling. Prob will not stay here again

2/10

Poor

08 May 2026

masud

I wouldn’t recommend

Friends

8/10

Excellent

02 May 2026

Nellmari

Parking is at a distance

Self

6/10

Pleasant

01 May 2026

Gina

Very average and slightly unkempt rooms. Bathrooms are ok, but carpet needs replaced and windows are so dirty that I couldn’t see out of them.

10/10

Exceptional

29 Apr 2026

Belinda

I am a frequent guest at this hotel and as such I have come to know most of the staff. They are always courteous and helpful. Cindy in the restaurant makes a spectacular margarita! There is a friendly atmosphere while also insuring the most professional response to request from guest.

10/10

Exceptional

27 Apr 2026

Roslyn

Front desk was so friendly and gave 5 star seevice. Winston was the best!!!!

Friends

10/10

Exceptional

27 Apr 2026

Dylan

The staff were very nice and helpful. The room was very clean and beds were comfortable.

Family_with_children

10/10

Exceptional

24 Apr 2026

Julie

Front desk staff was great

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Oluyemi

Amazing hotel beautiful on the inside please check this out if in Philly

Partner

10/10

Exceptional

21 Apr 2026

Terrill

Clean place nice stuff

10/10

Exceptional

20 Apr 2026

Camille

Great customer service. Well kept property with many convenient restaurants and stores within walking distance.

Self

6/10

Pleasant

19 Apr 2026

Kendra

Hilton needs to renovate this hotel. The room we stayed in still has the old thermostat! Our room was adjacent to the roof, 3rd floor, and one of our windows did not lock. I discovered this on day two, so I didn’t get much sleep that night! Beds were comfortable but please update this hotel as I wouldn’t return until you do!

Family_with_children

8/10

Excellent

16 Apr 2026

Matthew

Room was nice but you can tell the building is in need of major upgrades. Elevators were noisy. The tile stairs out front have been cracked and falling apart for over a year and the water pressure was very low. Would be nice if they’re-opened the actual restaurant instead of trying to enjoy a meal in the bar area.

Self

10/10

Exceptional

16 Apr 2026

Rafiq

The hotel staff is super nice! The rooms are nice it just need a little upgrade. I’ll definitely return.

10/10

Exceptional

13 Apr 2026

Raheela

Great breakfast, freshly prepared and offered great variety.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Jean-Louis

Nice location, clean and quiet. Street parking a little bit challenging.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

David

Staff was very helpful

Family

10/10

Exceptional

11 Apr 2026

Bethel

Only stayed 1 night

Family

8/10

Excellent

10 Apr 2026

Nydia

The

8/10

Excellent

06 Apr 2026

Kenneia

Room was very clean, staff was very accommodating! Didn’t really like the parking situation- there was an event happening upon my arrival which left me parking all the way down the street which was kind of annoying. But overall my stay was great!

Self

10/10

Exceptional

03 Apr 2026

Susy

Clean room, great staff. A little price food, down side you have to pay for parking. I only stay overnight.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Suziee

I never actually complain about hotels but this one just really really miss the Mark. My room was dirty. Every vent was not just dusty but covered in like cub sized dust and it was gross. I had to ask for a towel towels and then I still didn’t get them. I had nothing but issues with the valet and it’s not that they weren’t nice because they were nice. It is just that that you can tell that the employees in that hotel are very overworked. I definitely did not like the shower. There’s no vent in the bathroom and there’s no heat lamp either so it gets a little muggy in there and I did not like that but you also get really cold in the shower because the whole back end is open and maybe that’s the thing I know that’s a thing but I just did not enjoy it. Not getting towels definitely set me off, but then not getting towels when I asked her towels like that. That is something that is so gross to me. I don’t even have words and the day that I left I sent for the valet and it took the 25 minutes when I got down there my car was not there. They told me that they couldn’t find my car and it was like a whole thing. I was not very happy and I will not be staying there again.

Self

8/10

Excellent

22 Mar 2026

Anthony

I stayed for 1 night. Checking in was easy, the rotating doors to enter were not working, so I had to use the side door. Obviously not a deal breaker, just an inconvenience. The room was clean and bed was comfortable. The only issue was there was no bodywash left in the shower. I ended up just using the bar soap, but cleaning staff should definitely double check and refill if needed. Parking was a pain because I had to park 2 blocks down in a parking lot. Besides all that, the stay was great and would still return if I was back in the area.

Family_with_children

6/10

Pleasant

21 Mar 2026

Robert

The room wasn’t ready when we arrived after check in time but it was only about a 20 minute wait for it. The valet scolding me for being parked out front while we waited was annoying but understandable I suppose.

Friends_and_family Family

4/10

Poor

17 Mar 2026

James

The A/C was broken and the room was too hot, the room temperature never went below 79 degrees even with the windows open. The TV remote was missing, had to go to the desk twice about it before we got a replacement that did not work.

8/10

Excellent

15 Mar 2026

Virgen

Nice front desk and catering staff.

6/10

Pleasant

15 Mar 2026

Beth

Only parking option was valet parking.

Partner

10/10

Exceptional

11 Mar 2026

David

I has a great experience at The Hilton. the staff was friendly and the food served at the lounge restaurant was excellent!

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

DALE

Thank you

10/10

Exceptional

05 Mar 2026

Mary

Very clean. Friendly and helpful staff.

Partner

10/10

Exceptional

02 Mar 2026

jacqueline

I stay at this hotel all of the time. staff are professional, rooms could be cleaner, but this hotel is in a very convenient location and is usually very busy. I will not stay anywhere else :)

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Jack

All good

6/10

Pleasant

26 Feb 2026

Sharon

The staff were very courteous throughout my stay.

Unfortunately, there was a snow storm, and apparently many staff members called out.

No housekeeping service; seriously, none.

Hotel has aged, and could use a mini rehab. Definitely replace the carpets & mini-frig(luke warm).

4/10

Poor

22 Feb 2026

Sally

We reported a problem with the heater. The room was too hot. I was told they sent a technician to the room and all they seem to do was turn off the fan. It was never fixed. We had a busy schedule and I would’ve asked for another room, but did not have time there was also no signage anywhere suggesting that linens and towels would not be changed.

Family

4/10

Poor

22 Feb 2026

Shawntay

Staff is also my biggest concern and issue with this being an Hilton is the fact that I was put into a room that had no heat. I went out to get dinner came back the room was still an ice box. The wonderful night staff did Change my room soon as I made the complaint. Just was highly disappointed with this Hilton not already knowing the heat in that room did not work and put a guest in there. No one noticed not even the cleaning staff I just find that to be poorly handled. I recommend after a guest leaves and the room is being turned over everything should be checked for accuracy and working amenities. Maybe I should apply to help the next future guest to have a better experience than I.

Self

8/10

Excellent

20 Feb 2026

Mike or Nancy

Room was nice, shower was nice

Partner

8/10

Excellent

19 Feb 2026

Shajlah

Staff was great!

Partner

8/10

Excellent

17 Feb 2026

Adam

Clean room and easy check-in. Gym and pool was fine. Downside was onsite breakfast wasn't available due to corporate event. The restaurant was also not open the next day.

Family_with_children

2/10

Poor

15 Feb 2026

Keadrianne

The room was dirty upon arrival & the manager was hard to get in contact with

Leisure Partner

2/10

Poor

14 Feb 2026

Randy

Hotel lobbyist lady was rude and ignorant at check in. 2/13/26.

Leisure

6/10

Pleasant

03 Feb 2026

RICHARD

This reservation is part of a 5 night stay.
The automatic doors did not work and the manual doors were HARD to pull open. With the cold temperature, this was not a good start.
First room smelled of weed and I had to be transferred. The key system was down so I had to be escorted to my room by the security whenever I came downstairs. The room was cold, so the security had to come back up to reset the thermostat. The next morning I went back downstairs to see if I could get a key and.... no luck. I finally received a key upon my return at around 6:30 pm. Saturday.
I went downstairs Tuesday for breakfast at about 9-9:30. I noticed the restaurant was dark. I asked the desk clerk if they were closed and she replied, yes. She didn't know why, but they would be closed for the day. She was kind enough to assist me with alternate choices. On my way upstairs, I noticed that the restaurant lights were on and a lady was behind the bar. I walked over and asked her if they were open and she said, Sure! By this time I'm puzzled but glad. I informed the clerk they were open and she said, \"I wish someone would have told me\".
The to go breakfast was served to me in a paper BOX. That's fine I guess if you're having lunch. But eggs over easy in a box? Yoke spreading in a BOX?
The staff was friendly enough, but there just seemed to be a lack of organization, communication, and coordination. Would NOT recommend this Hilton at this time. Maybe when some adjustments are made.

Business Self

6/10

Pleasant

01 Feb 2026

Robert

Room was clean and comfy. Refrigerator did not work. No microwave? Really?

Partner

2/10

Poor

29 Jan 2026

Raoul

Out dated and crappy valet