Name: Homewood Suites by Hilton Philadelphia-City Avenu
Address: 4200 City Avenue, Philadelphia, 19131, US

2/10

Poor

12 Jul 2026

Ilona

We checked in at 10PM and were told we received the last available room. We received the keys, which did not work. After receiving a second set of keys, which also did not work, the director of security got involved. He was able to open the door, but the deadbolt locked the door. Another staff person was called to unlock the deadbolt, which is when we heard a voice from inside the room indicating that there was somebody in the room. That person clearly had no business being in the room, and the security director immediately escorted that person outside (not sure what happened to that person). At that point we were no longer willing to stay in that hotel and asked for a new room in the adjacent Hilton. That was arranged. When we entered our room in the Hilton, we smelled a strong odor of marijuana which was mixed with air freshener. We tried to reach the front desk 3 times with no answer. Upon calling the security director from the Homewood Suites, it sounded like he knew that could be an issue and that we would not be charged. I will never ever stay again in either the Homewood Suites or the adjacent Hilton when traveling to Philadelphia.

8/10

Excellent

12 Jul 2026

Nadia

Our two night stay was pleasant. Room was spacious and clean, full size fridge and little kitchenette came in handy. Included breakfast was yummy. Bathroom and furniture could have been updated. Kind of old looking. Decent overall.

Partner

2/10

Poor

10 Jul 2026

Billie

Warning!! DO NOT STAY HERE!! This was the worst hotel we have ever stayed at and we travel a lot. The rooms were disgusting. I don’t think they clean at all ever let alone after each person leaves. There were several rooms with bed bugs that were found. One possibly with lice, so sure there were others just didn’t hear about it. Blood on bathroom floors, toilet not cleaned, hair everywhere throughout the room especially on the bed. Side table had contact lens smashed onto it and dried so had been there for some time. The rugs felt moist and dirty. Crumbs on most of the surfaces in the room. Would not recommend this hotel to my worst enemy. We cut our vacation short because of this place and got out of town. The staff did their best to accommodate but the hotel itself needs a really deep cleaning!

Partner

6/10

Pleasant

06 Jul 2026

Lynn

Breakfast adequate and tasty. Room shades and curtains broken. Pullout sofa mattress zero stars ⭐️ just replace it already. Garbage seems scarce in Philadelphia in general. Overall very disappointing for a Hilton brand property.

Friends

10/10

Exceptional

04 Jul 2026

Rudolph

Well maintained and nice views. Thanks for a pleasant stay.

8/10

Excellent

03 Jul 2026

Joyce

The first room had spoiled sheets, the 2nd room had a bad odor. At 2:30 am I was finally placed in a suitable room.

Self

6/10

Pleasant

29 Jun 2026

Pauline

Maybe it was just a busy weekend, but it seemed like things were a little off. My first room wasn’t properly cleaned so I was moved to another room. That room was fine, but there were leftover hairs in the shower…
There was not enough food at breakfast. When I went down around 8:30 they had ran out of much of the food an coffee. They replaced some of it, but it was pretty sad. But the room had a nice view and was fine. The couch bed is VERY uncomfortable so if you’re a grown-up, don’t even try to sleep on it…

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

James

Staff great but AC wasn’t working first night of stay

10/10

Exceptional

13 Jun 2026

KARL

Check in was fantastic. Very friendly staff. Room was phenomenal and clean and ready to go. Perfect for what we needed. We used the pull out bed and they got linens to us within 10 minutes. Breakfast was fantastic and delicious. We are very pleased with our stay.
To keep in mind. Parking is weird. They have a small access to load/unload and a parking lot further down and there is covered paid parking(we used) which is really affordable.

Family_with_children

6/10

Pleasant

08 Jun 2026

Janet

Very apparent that there was senior care in the hotel. Not expected and a bit uncomfortable

Partner

10/10

Exceptional

08 Jun 2026

Osita

Breakfast was good.

Family

10/10

Exceptional

01 Jun 2026

Brendan

👍

Partner

10/10

Exceptional

01 Jun 2026

Rhonda

Truly had a great long weekend stay and the staff were so kind and helpful in every way! Thank you!

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Laurie

The suite was very roomy. Plenty of outlets to charge our devices. Friendly staff. Great breakfast.

Partner

10/10

Exceptional

27 May 2026

Ashley

A 10/10 stay we will be back soon. Thank you

Friends_and_family Family

8/10

Excellent

24 May 2026

Lavern

The staff and restaurant host were great. The room was clean and very livable. The noise came on Friday night from children on 12th floor playing in hallway. It was a treat for my granddaughter so she really enjoyed the pool and breakfast and comfort of sleeping in. Thank everyone for good service.

Friends_and_family Family

4/10

Poor

24 May 2026

Emma

The staff were nice, everything else was unsatisfactory. Breakfast was terrible, somehow there was never any plates or utensils. Our room smelled horrible, was dirty, and needed to change rooms. The room keys to the pool and fitness center never worked. Wouldn’t recommend.

Family_with_children

8/10

Excellent

24 May 2026

Christopher

Housekeeping leaves something to be desired.

Partner

8/10

Excellent

24 May 2026

Christopher

Very friendly staff at front desk, but at 6pm when we arrived our room was still not ready. We were offered complimentary beverages but what we really wanted was to just check into our room. No daily housekeeping was provided during our stay. If they were to improve any department I would suggest the housekeeping department. There is limited on-street parking and a pay parking lot if you are driving. Breakfast was nice with burrito bowls along with fruit and scrambled eggs. Overall adequate place in a central location.

Partner

2/10

Poor

22 May 2026

philip

Check in time 4pm, room not ready. Give us 45 mins. Come back and still not ready. Finally give us another room. No toilet paper or facecloths. Had to go to desk for toilet paper. Asked for facecloths got a dirty pillowcase outside our door instead. Never recd them. Door to shower was broken. Toilet you had to take the top off to stop to stop it from running. Never stay at Homewoods suites again.

Partner

2/10

Poor

21 May 2026

Shiyu

room and dinning area are not clean

Self

6/10

Pleasant

12 May 2026

Arlette

The front desk staff were professional and responsive. The room was comfortable and very spacious. The housekeeping, however, did an abysmal job of cleaning the rooms. None of the trash cans had liners, we had a cracked ice bucket that was not replaced until after two days of bringing it to their attention, They repeatedly kept forgetting to provide us bars of soap as well as a full complement of bath towels. They forgot to clean our room on two different days and we had to call the front desk to have them send a housekeeping staff person to do it. We definitely will not be going there again.

Partner

10/10

Exceptional

09 May 2026

Kevin

Clean, safe, pool and workout facilities, close to Washington’s Mansion friendly staff!

Family

6/10

Pleasant

08 May 2026

Ronald

The property was nice, staff very professional. Though the cleanliness wasn't without flaw, dusty vent in the bathroom and socks of a previous occupant found under the sheets makes me questions of they were changed fully prior.

Friends

6/10

Pleasant

01 May 2026

Jennifer

The staff was very kind and very nice with exception of when I got locked out of my room twice the staff that came to my rescue gave me attitude and yelled at me and I did not appreciate that.

Self

6/10

Pleasant

28 Apr 2026

John

Room was clean but somewhat “shopworn”. Stained carpet, toilet paper holder falling off the wall, no major issues, there were just signs of wear all over.

Partner

2/10

Poor

26 Apr 2026

Angela

Our room was dirty, I text a complaint all they said was, we’ll give u extra honors rewards points. And apologized. I had to clean the room. I was staying there with kids and my elderly mom.
The pool water was really cold and the room was as well, so uncomfortable to swim in. The heater in the room only worked when it was on 80 and above, which made sleeping uncomfortable. For the price I paid on city line ave, this minor things. the room being dirty was my biggest issue, I spend the first hour, cleaning the room that should have been clean

Family_with_children

10/10

Exceptional

24 Apr 2026

Amber

When we first arrived we were not pleased with the cleanliness of the room. The front desk was incredibly apologetic and immediately moved us to a different room which was excellent. We weren’t upset, just hopeful for a change and they accommodated politely and quickly. Things happen, but when a property is so willing to make it right that is greatly appreciated. Front desk staff was very kind and even gave our pups treats.

Partner

4/10

Poor

24 Apr 2026

RINNY

Room was clean,but bathroom door have no lock system,kitchen is amazing and staff also.

Family_with_children

6/10

Pleasant

19 Apr 2026

Shellee

We have stayed her many times over the years, This visit was such a disappointment. We arrived to some sort of ruckus where staff was outside to make sure things didn't get out of hand. I had a broken leg and asked someone if they had a luggage cart and they were unhelpful and told us to ask the desk. One of the staff did feel bad about everything that was going on and help us bring all our thing to our room. Once inside we notice the rug was quite stained, no hangers in the closet onlyb one plate in the kitchen, the shampoo bottles that were suppose to be on the shower wall were ripped off. Gave us only 2 towels and had to get more from housekeeping. In all the times we stayed there never had issues like this. The place is going downhill.

Family

4/10

Poor

19 Apr 2026

Joshua

Be prepared to pay $30 a night for parking, our room had a mildew or mold thing going on in the shower (rm 501 have pictures too), no trash bags in containers, no soap in shower dispenser, fan in shower didn’t work.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Meranda

The room was nice and clean. There was only a minor inconvenience with the water, taking along to heat up for the shower. Everything else was great just there was barely any parking and I feel as though they need a parking lot. Other than that, everything was great.

Family_with_children

10/10

Exceptional

17 Apr 2026

Derek

Great staff

8/10

Excellent

17 Apr 2026

Zachary

No complaints, really. Little confuzzling finding the place. The address is the same as the Hilton proper, but the clientele is certainly different. Parking was actually pretty nice. Huge open lot a very short walk from the front door. Overall, nice place for the cheaper Hilton price point.

Self

6/10

Pleasant

13 Apr 2026

Annie

Window blinds had holes in them, bed frame was torn out, spill was all on the wall and bathroom door. Bathroom is old and entrance door is old. Breakfast was excellent! Musa is a very great employee.

Family_with_children

8/10

Excellent

12 Apr 2026

Marina

Good quality for the price. Budget hotel with excellent and friendly staff. With few upgrades can improve rating. Overall happy customers

Family_with_children

6/10

Pleasant

12 Apr 2026

Argyro

The parking is across street no the most convenient. The room was nice and spacious with a small kitchen

Family_with_children

10/10

Exceptional

09 Apr 2026

Shavon

Very beautiful place, fully equipped kitchen, parking is not free unless you find street parking. The staff was absolutely amazing, apologetic and accommodating. Kayla, Marquisha and Chantta. The breakfast was delicious and I loved the variety. The view from my room was great as well.

4/10

Poor

06 Apr 2026

Sofya

During my previous stay at this establishment, I encountered no adverse remarks. Regrettably, upon check-in, rooms were unavailable, necessitating a prolonged wait for housekeeping to complete the room turnover process. Furthermore, there were remnants of food on the carpets. Regrettably, the hallways emitted a distinct and unpleasant odor. As previously mentioned, I have made multiple visits to this establishment while visiting friends and family, and I have not experienced this situation. I suspect that this incident may have been attributed to staffing or organizational issues. I do hope they consider at least a momentary accommodation.

Family_with_children

2/10

Poor

06 Apr 2026

Cynthia

The property smells horrible from the moment you walk in. This Homewoods by Hilton is used for homeless placement, housing etc. Yet they rent rooms to the general public. This shouldn't be a branch they rent to general customers. The smell of urine is horrendous. The mattresses are not covered and gorribly stained. They are quick to take your momey bit not offer it back in such conditions. Check in was an hour after my orginal check in time. 4pm check in, actual check in 5pm. All they can offer were points. If you check out late you cant pay fee with points, so why offer points when Hilton can not keep up to their policy? Worst expereince ever. HILTON will not ever get my money. Expedia do not ever even offer Hilton anywhere for me to stay.

Family_with_children

10/10

Exceptional

05 Apr 2026

Rashad

Very clean hotel!

6/10

Pleasant

05 Apr 2026

Amanda

Staff was friendly. Breakfast was awful. You have to pay $30 a night to park in a lot down the street. Room was big and mostly ok but could have been cleaner. I probably would not stay here again.

Family_with_children

4/10

Poor

04 Apr 2026

Elisand

We booked this hotel to be able to cook our own meal. When we got in the room there were no frying pans or pots in the room. The knife we were given to use was large and dull. We had to call for the cookware and utensils. When we called for a sharper knife (since the one was so dull that it could not even cut an onion), we waited for an hour and had to go to the customer service desk, and even waited there for 5-10 minutes, only to be given the same large dull knife which was in the room. By the time we got this knife, it was 8pm, too late to make a hot meal and we ended up eating some old Mediterrean bar items we had purchased. So all the preparation and purchasing we made to prepare a meal in the room we rented with a kitchen, was a waste of time. We will never stay at this hotel again.

Also, when departing, we had to look outside for a gondola (to carry our luggage). When the handicapped button was pressed to open the power door, it did not function. It was pressed several times and it did not function. This lack of proper maintenance to such an important accessibility feature shows a disregard for those who rely on such a door functioning properly.

We will never stay at this hotel again.

Partner

10/10

Exceptional

04 Apr 2026

Jason

I may have only stated one night but it was an excellent night at a great property and extremely helpful staff will be staying here again

Self

6/10

Pleasant

28 Mar 2026

Talisha

Clean room staff wasn’t around all the time

Self

2/10

Poor

26 Mar 2026

Valerie

The experience was not Hilton's best. My family and I were welcomed in a older accommodation. The toilet seat in the 1st bathroom was very shaky and needed to be replaced. The room needed to be renovated. The 2nd bathroom's toilet was clogged and needed a plunger. When we called the front desk, the phone continued to ring out. After trying to get in touch with the hotel, the front desk finally answered and told us that maintenance had left for the day, and we needed to come and get the plunger.
Breakfast was from 6:30 -9:30 a.m. At breakfast the next morning, we arrived at 8:30 a.m. The breakfast committee ran out of certain items and were not replenishing the items for all of the guests in the hotel to enjoy. The food was not up to par because they did not have food warmers in the breakfast area to keep them warm. I have never been to any Hilton Hotel that did not have warmers/or sternos to keep food warm as guests come through for the 3 - 4 hour breakfast period. The next day at breakfast, they ran out of items and never replenished them for the guests. The food was nasty, soggy, overly greasy, etc. There was a spill in the breafast area and thecwater was on the floor entirely too long. This hotel is in need of more staff to help them run things smoothly. One of the breakfast staff members also had all of her \"big hair\" out around the food without a hair net on, and the next day at breakfast, she had on a scarf as if she was going to bed. This is not \"professional\" on any

Family

10/10

Exceptional

24 Mar 2026

Taunya

Greetings
We considered staying with family- I decided to stay at Homewood. It was like having our own apartment. Best decision. Shower was amazing with plenty of hot water. Bed super comfy. Quiet. Staff is warm, intelligent, cheerful, attentive. Breakfast great. Even the convenience market had essentials- tweezer and nail filer. We felt more than at home. We felt privileged. All our boxes checked and more checks than boxes. Feel me. Totally recommend. We’re coming back 4/28, to this location. Take care. Thanks for reading.

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Beth

The bathroom had mildew in several places. There was no coffee in my room. The tables in the lobby were sticky and gross. We were not informed about breakfast availability and times. Parking should be included in the price of a room.

Partner

10/10

Exceptional

08 Mar 2026

Betsy

Very nice

Partner

10/10

Exceptional

01 Mar 2026

Verhonda

Great staff, very clean and best room !

6/10

Pleasant

01 Mar 2026

Romona

The room was nice but there needs to be improvements. The pillows were old and had stains on them. The phone didn't work, and the sheets had stains as well. The staff was very friendly and helpful and the restaurant food was awesome, breakfast was awesome as well.

Partner

4/10

Poor

23 Feb 2026

Monique

When I got there the system was down so I could not check in. I had been on the road for 6 hours prior to check in so I was tired. The bathroom toilet was broken. I called 4 times to have them fix it. The last night at like 1020pm. The front desk decided to move us to a new room. The first room that they assigned to me was dirty and not cleaned up. I had to go back to the front desk to request another room.
The staff there was nice but I was very disappointed that I paid for two nights and I could not use my own toilet.

Family_with_children

10/10

Exceptional

23 Feb 2026

ciara

Yes

Partner

10/10

Exceptional

08 Feb 2026

Jillian

The staff was courteous and very attentive to needs. The room was clean.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Nakarie

Room spotless yes … but they need to replenish items in room… no hangers only one. Had to ask for linen for pull out bed. Other than that great stay.

Leisure Family

6/10

Pleasant

20 Jan 2026

Tasha

The outdoor temperature was 32 degrees, and there was no heat in my room while I was caring for my 6-month-old baby. Although the engineer eventually arrived and was very apologetic, the situation posed a serious concern.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Michael

Facilities were clean and the staff very accommodating

8/10

Excellent

10 Jan 2026

Kirstin

spacious room and beautiful skyline view

Leisure Partner

10/10

Exceptional

06 Jan 2026

TAMIKO

The room, the staff was great

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Alliah

Although we got confused on which hotel was the hotel we were staying at because of the location ,the staff were very courteous and informative upon arrival. The hotel was clean and tidy but out dated. In the entrance the chairs were ran down and needed to be replaced. The sink the the room smelled and the water wouldn’t go down.

Partner

8/10

Excellent

03 Jan 2026

Michael

Staff and our full kitchen and a good grocery store a block away.

Leisure Partner

2/10

Poor

02 Jan 2026

SANTIAGO

booked @ homewood suites, they sent me to hilton next door bc they had overbooked. I was double charged for my booking and also did not receive a breakfast that was supposed to be included in the booking.

Leisure Self

6/10

Pleasant

30 Dec 2025

Jerrae

My recent stay at the Homewood Suites was a bit of a rollercoaster. While there were some bright spots, several service gaps and hidden policies made for a frustrating experience.
The Room & Amenities
The room itself was nice and featured a very convenient kitchenette with a full-sized refrigerator, which is always a plus for longer stays. However, the preparation was lacking. The suite wasn’t fully stocked; we were missing basic items like washcloths and extra bedding for the pull-out couch.
Dining Experience
The complimentary breakfast was disappointing. Despite being kept in warmers, the food was cold, and the selection was very limited. Most concerningly, the cleanliness of the dishes was not up to standard—many plates and utensils still had visible food residue on them.
Hidden Fees & Outdated Information
Be aware that the information on Hotels.com is outdated. The site lists parking at $20, but it is actually $25 per night. This was an unexpected expense I only discovered upon arrival.
The \"No Balloons\" Policy
The most frustrating part of the stay was a strict \"no balloons\" policy that is not mentioned on the hotel website or third-party booking sites. I brought balloons for a special occasion, only to be told they weren't permitted on the premises.
• I was only shown the policy document after checking in.
• Because the balloons were non-refundable, this resulted in a total loss of money.
• Management offered no compensation or flexibility for this lack of transparency.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Maurice

We really like Hilton but..Room; My room was booked 15 days prior, even managed to arrive 4 hours earlier then checkin time just to arrive here after a 10 hour drive, and waited 3 hours after my 4pm checkin just to get my room, and the bathroom shower not being properly clean, and no bath soap.. But you already have my money so you win.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Dec 2025

Scott

The front desk has 2 brothers working. They were both excellent. They made sure everything was right and were very friendly.

10/10

Exceptional

14 Dec 2025

robert

Staff was extremely helpful room was amazing breakfast was good

Leisure Partner

10/10

Exceptional

11 Dec 2025

Craig

The front lobby had 2 brothers working different shifts. Both were fantastic.

4/10

Poor

08 Dec 2025

Lauren

The staff members were amazing. Very accommodating and friendly. The hotel rooms not so much. We got into our room and there were cockroaches in the cabinets and behind the fridge. We were moved to a new room a few floors down and there were dead bugs in the cabinets. It was gross.

Leisure Family_with_children

8/10

Excellent

04 Dec 2025

Kristin

Staff. had a bug in the room and had issues with the laundry service but the staff took care of both quickly.

Business_and_leisure Self

10/10

Exceptional

02 Dec 2025

Andre

Room was clean.

6/10

Pleasant

30 Nov 2025

Mark

Staff was courteous. Room was fine except the hot water tap was reversed without my knowledge. Cold was actually hot and hot was actually cold. There was no way to know this since there was only one handle. They did repair this and regrout the floor of the shower which had eroded.
Also, I want the price of parking shown. Also, I would rather PAY for wifi that be forced to provide my data to join whatever the Hilton program demands I join just to get wifi

Leisure Self

8/10

Excellent

30 Nov 2025

Katherine

Friendly staff. Big rooms.

8/10

Excellent

25 Nov 2025

Katherine

The front desk staff were super pleasant and helpful. The room was nice and big. My showerhead leaked so I ended up having to put a towel over the drain to keep it from tinging through the night. It’s a relatively dark space and my “ living room” light flickered off and died. Loved the size of the fridge and microwave and dishwasher.

6/10

Pleasant

20 Nov 2025

Andrew

Came in and the room was not clean. The parking situation is horrible. Especially in the cold.

Business_and_leisure Self

10/10

Exceptional

17 Nov 2025

Michael

Nice

8/10

Excellent

17 Nov 2025

Charles

Yes

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

Eric

Staff was great, room needed some extra cleaning love - visible dirtiness on the floor, pillow sheets had makeup and blood stains on them, toilet had urine stains on the seat

Leisure Family

2/10

Poor

08 Nov 2025

Alexandra

They gave away our room even though I checked in on the app.

6/10

Pleasant

02 Nov 2025

Andrew

Very friendly front desk staff during check-in. Very unfriendly breakfast clean-up crew.

Leisure

10/10

Exceptional

30 Oct 2025

Harold

I can't say the rooms were spotless but they were clean. The staff and managers I encountered were were courteous and willingly helpful for whatever. I was asked about the room and I brought up the few things that should be looked at and she wanted to take care of it now. I told her it wasn't no need to hirry. They could do it after my stay. The one big thing i don't like about this hotel is the lack of proper parking. Its either on the street or a overpriced lot down the hill. Other than that, I'll come back.

Leisure

10/10

Exceptional

25 Oct 2025

Paul

Room was very spacious, clean and the staff was very friendly!

10/10

Exceptional

20 Oct 2025

Heidi

It was a great room with a nice view and the staff were so friendly. Would stay there again.

Business Self

10/10

Exceptional

19 Oct 2025

Shakia

Everything was perfect. The room was so beautiful and comfortable. Love and enjoyed all of the amenities! I always think of this hotel whenever I need to get away and ease my mind, always a amazing experience. Will be back soon

Leisure Partner

8/10

Excellent

16 Oct 2025

Robert

Parking was an issue

Leisure

10/10

Exceptional

13 Oct 2025

Sean

I have stayed at the property several times and each time it has been a pleasure. The check in is simple and easy. The staff is friendly and knowledgeable. Kayla in
particular is a great to deal with; she is friendly, and runs a tight ship. I would recommend this hotel to anyone visiting the city.

Leisure Self

10/10

Exceptional

13 Oct 2025

Lonisha

Staff were amazing!

Business Family

8/10

Excellent

12 Oct 2025

Patricia

The property was OK, the rooms were nice, very convenient to have a kitchen in your room.
The breakfast was slim, pickings, one day there was nothing left when we went to eat.

Leisure Family

8/10

Excellent

12 Oct 2025

James

Room was good, door on cabinet as broken and would not stay closed

Leisure Self

10/10

Exceptional

10 Oct 2025

Natalie

I had to stay at the Homewood Suites city Avenue Philadelphia due to a plumbing emergency at my home. The staff could not be more accommodating! Often going above and beyond what was expected. It’s a convenient, clean, comfortable hotel that connects to the Hilton with additional amenities there.

Friends_and_family Family

8/10

Excellent

02 Oct 2025

Ebonese

There was a little hair and molding in the shower, otherwise staff was friendly, professional and helpful.

Leisure Self

8/10

Excellent

26 Sep 2025

Nakia

Great location and clean!

Leisure Family

10/10

Exceptional

22 Sep 2025

Donald

Staff was friendly and the experience was great!

10/10

Exceptional

21 Sep 2025

Terri

The staff were amazing! Very polite!!

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

William

Room was clean and spacious

Business Self

2/10

Poor

07 Sep 2025

David

When i arrived to the property i was greet by the front desk attendant that was very pleasant and professional. The attendant stated that i had two reservations for the same stay. I informed him that i was staying alone for the evening and asked him to confirm that i would only be charged once for my stay . He confirm. Once i checking out and checking my account. I was charged once by expedia and once by HWS.

8/10

Excellent

06 Sep 2025

Sean

The staff was friendly and efficient when it came time for checking in. Excellent service.

Leisure Partner

8/10

Excellent

05 Sep 2025

Kim

Very clean nice room friendly staff

Leisure

10/10

Exceptional

02 Sep 2025

Darell

You have to pay for parking

6/10

Pleasant

02 Sep 2025

Steven

We felt that the facility was understaffed. This was evident by some structural deficiencies. For example, the automatic door at the entrance was not working, making it difficult to bring in a luggage cart or for a person in a wheelchair to enter. Also, there was no shower curtain in our bathroom so the floor flooded when we took a shower. Having said that, the staff that was present was excellent, just too few of them. For example, TJ at the front desk was especially helpful.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Patricia

Clean and secure

Leisure Partner