Name: Residence Inn King Of Prussia
Address: 127 South Gulph Road, King Of Prussia, 19406, US

10/10

Exceptional

26 Jul 2026

Francisco

Great location

10/10

Exceptional

25 Jul 2026

Stacy

Very clean, staff was friendly and very helpful

8/10

Excellent

24 Jul 2026

Raad

Nice and clean

8/10

Excellent

23 Jul 2026

Leanne

Solid stay. Staff was very friendly. Location across from KOP mall was perfect for grabbing a dinner and some shopping. Breakfast was fine. Nothing special but still a value. My only critique is the parking situation. It’s small and fills up quickly in the evening. Came back to the hotel approximately midnight and there were no spots. Had to park in the adjacent store lot around the side.

2/10

Poor

22 Jul 2026

Eileen

Our stay at the Residence Inn King of Prussia was one of the worst hotel experiences we’ve ever had. Traveling as a family of five with three young children, we were shocked by the lack of cleanliness, customer service, and safety. After confirming our reservation for five, we arrived to find no bedding for the pull-out bed. Front desk staff, Derek, told us to pick up the bedding and provided two stained pillows without pillowcases or protective covers. When I requested pillowcases, he became argumentative, refused to help, and suggested I tell Marriott he didn’t know where they were. Thankfully, another guest gave us his extra pillows. After filing a complaint with Marriott, they contacted the property. Within minutes our room unexpectedly lost power around 10:45 p.m., just as Derek’s shift ended. We were the only room affected. Given the timing and prior confrontation, we feared the outage was intentional. Despite repeated requests, no one resolved the issue overnight, leaving us without electricity, air conditioning, or refrigeration for over nine hours. The next morning, the Operations Manager restored power within minutes by resetting the main breaker, raising more questions about the situation. With 90° temperatures, poor air quality, a child with respiratory concerns, and another with Celiac disease whose refrigerated food spoiled, our family did not feel protected. Formal complaints have been filed, and I hope Marriott investigates so no other family experiences this.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

jonas

The best service in the area. Friendly and customer oriented

10/10

Exceptional

16 Jul 2026

Michelle

This hotel was EXCELLENT! The room was big and laid out well for travelers. The beds were comfortable and the pillows were perfect! Highly recommend!

Family_with_children

8/10

Excellent

12 Jul 2026

Samantha

Room was clean, breakfast was a plus, however a lot of families checking in and the pool isn’t that big nor is anyone cleaning it. Nice place for a quick get away but consider the date if you’d like to swim in the pool, I went on 4th of July. It was pretty full, too many kids at once.

Family_with_children

6/10

Pleasant

09 Jul 2026

Dawana

From 7/4-7/6 the pool WAS not available. And that’s because they allowed locals to have their 4th of July family cookouts there from 1pm til they closed the pools at 10pm. I mean so many people that you couldn’t even enjoy the pool because of all the kids & family members that was invited. When us guest paying close to $200 a night & not able to take a dip comfortably because so many people who weren’t even paid guest on the property. I was able to spend less than an hour on the 5th around 1pm to at least float for a moment. That’s when the next party of people started to roll in. I paid way too much to not be about to enjoy a swim. That’s honestly my only complaint beside the a/c started to hum loud but I didn’t even bother to report it. Do better with allowing parties. Set timeframes or something.

Partner

2/10

Poor

08 Jul 2026

James

Terrible service nice place

Partner

8/10

Excellent

05 Jul 2026

samantha

Free parking,breakfast and clean room.

Self

6/10

Pleasant

05 Jul 2026

Molly

Many rooms were not ready for check in (to be fair the front desk did offer late checkout as accommodation) but also told multiple people it wasn’t a big deal and everyone was frustrated. Took a very “oh well” approach to things like no clean towels in the morning at the pool, breakfast not restocked and empty for 15-20 minutes, loud vibrating and banging heard in rooms, low stock on items for sale in front desk little store, etc. One front desk person ignored me standing at the desk then said “oh, do you want me?” Another corrected a new employee when he tried to apologize for delays and poor service and basically said to not apologize. They need more employees and they need better customer service training.

10/10

Exceptional

05 Jul 2026

Rasheeda

I luv this hotel the staffs was amazing very helpful food was awesome this will be my second home the best stay ever💕

Family_with_children

10/10

Exceptional

04 Jul 2026

Richard

A/C worked well on 100 degree day. Acceptable shower head. Room layout was terrific. Amenities (stove, full size fridge, dishwasher), all worked as new. My dog was welcomed by staff- no issues. Good TV interface and wi-fi. Key cards worked perfectly. Lovely hotel.

Pet

10/10

Exceptional

02 Jul 2026

Adriatik

We loved this hotel! Very clean and the suite we had for our family was quite spacious and I didn't know it had a kitchenette!
Pool was nice, breakfast was good, great location!
If we ever came back to this area, we'd stay here again!

Family_with_children

2/10

Poor

29 Jun 2026

Joseph

Pool was dirty and we didn’t have our room cleaned once over the course of our 3 night stay.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

sarah

Everything was great. They had celiac safe muffins and vegan options.

Friends_and_family Family

2/10

Poor

24 Jun 2026

kelvin

El día que llegue para recibirme en la recepción fue terrible personal poco profesional y antipático duramos 3 días y nunca limpiaron la habitación el personal del desayuno muy atento y servicial pero el hotel una decepción

Family_with_children

10/10

Exceptional

21 Jun 2026

Nasir

Great place to stay

10/10

Exceptional

21 Jun 2026

Shantih

My family and I enjoyed staying here because of the large rooms, good breakfast, and lovely pool. The front desk staff was really helpful and attentive.

Family

10/10

Exceptional

20 Jun 2026

Rochel

Great price compared to all other hotels around Philly. Excellent services and nice breakfast.

Family_with_children

10/10

Exceptional

14 Jun 2026

Dorothea

The hotel was clean. The pool was great. And the staff was very helpful when we left an item behind after checkout. They worked to locate it and got it to us a quickly as they could.

Friends_and_family Family

4/10

Poor

01 Jun 2026

Brandon

The hotel is extremely noisy. People are outside of the rooms yelling until about 2:45am and then every morning around 4:45am. Not just one night, all 5 nights.

Parking is also a big issue there. People that visit the restaurant park at the hotel.

The place is clean. The staff is friendly.

Self

10/10

Exceptional

25 May 2026

Samuel

Good breakfast

Partner

8/10

Excellent

15 Apr 2026

Claudio

Excellent stay. Good breakfast.

Friends_and_family Family

4/10

Poor

05 Apr 2026

SARETA

Check in was absolutely horrible! Arrived at the hotel at 3pm and wasn’t assigned a room until 6pm. The room was clean and nice. Overall hotel was beautiful.

Partner

10/10

Exceptional

22 Mar 2026

Amanda

Beautiful room

Family_with_children

10/10

Exceptional

21 Mar 2026

Janey

A truly amazing room!

Family_with_children

10/10

Exceptional

19 Mar 2026

Megan

It was so clean, I wish I could have stayed all of this week, the kitchen is spectacular. As a healthy eater it is nice to be able to prepare my own meals and the room is set up to feel like there are truly 5 spaces, living area, work area, kitchen/eating area, beautiful bathroom and a bedroom area.

Self

10/10

Exceptional

08 Mar 2026

Michael

Great

10/10

Exceptional

01 Mar 2026

Steven

Excellent Service from check in to check out
Very Clean Very Comfortable Very Quiet even though it was very crowded

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Vicky

Obviously new facilities - clean, spacious room - welcoming desk staff.

Friends_and_family Family

4/10

Poor

28 Feb 2026

Luis

Power outage during stay

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Jaleesa

Clean! Nice breakfast…

10/10

Exceptional

22 Feb 2026

Julia

Yes the room was spotless and the staff was amazing 10/10 I would stay again close to everything.

10/10

Exceptional

21 Feb 2026

Jaya

Clean room, helpful and friendly staff

Friends_and_family Family

8/10

Excellent

02 Feb 2026

Shirlann

Room was spotless and guests were great. Only thing is I wish the bar was open on the weekend like they said it would be.

Partner

10/10

Exceptional

02 Feb 2026

Anna Marie

The room was amazing

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Somer

Yes

8/10

Excellent

18 Jan 2026

Eric

Excellent property and experience.

Leisure Family

6/10

Pleasant

31 Dec 2025

Anju

Pros: To start with Ms Carmen, the front desk staff was very helpful and kind. We booked 2 Queen studio rooms. She tried her best to give us the rooms close to each other. We requested late checkout which was accepted with no extra cost and she did make a note to add the new check out time in our reservation Rooms were spacious with all the amenities. Ample of parking facility. Location is a plus point with walmart/ mall closeby. You need not to go far to buy something especially in chilly winters. Cons: The breakfast, there were no vegetarian options at all, not everyone is non vegetarian. The breakfast area was small. The beds in queen studio were not queen size, the matress was smaller in size than the bed frame.In the shower area the water was splling out and I was about to fall. We had to put towels on the floor The shower door was half open that made water flowing out of the shower area. The shower drain in one of the room was clogged Luckily we had another room we took shower in the other room. We did notify the front desk staff about the drainage problem. Overall our stay was Ok A suggestion the bathroom should have more of extra towels and other supplies.

Leisure Family

10/10

Exceptional

22 Dec 2025

Janene

Room was spacious and very clean

10/10

Exceptional

20 Dec 2025

Roberta

Breakfast was fresh and staff is very nice!!!

Business_and_leisure Family_with_children