Name: IntercityHotel Duisburg
Address: Mercatorstrasse 57, 57, Duisburg, 47051, DE

10/10

Exceptional

30 Jul 2026

Ina Simone

Love going to this hotel. Always clean, staff is always super kind, breakfast is good. Overall a great experience everytime.

10/10

Exceptional

07 Jul 2026

ERKAN

Clean Room

8/10

Excellent

25 May 2026

Toby

We used this hotel as a stopover to visit a local attraction. It's right next to the train station so is obviously aimed at business travellers looking for affordable accommodation. For this purpose it was fine. But disappointed to find they didn't do food in the evenings. There are food choices close by though. Breakfast was also a bit below par. But, in general, OK place to stay, comfy, clean, and convenient.

Partner

10/10

Exceptional

02 Apr 2026

Bert

yes

Self

10/10

Exceptional

24 Mar 2026

Klaus

Everything was all right, just like every time

Self

10/10

Exceptional

10 Mar 2026

Magnús

Źzzzzzzx

10/10

Exceptional

10 Feb 2026

Thomas

Great staff

Friends_and_family Friends

8/10

Excellent

09 Feb 2026

Mattias

The room was modern and clean. The reception staff was helpful and welcoming.

Friends_and_family Friends

8/10

Excellent

28 Dec 2025

Vanessa

Sauberes Zimmer, sehr ruhig, etwas schmales Bett

Leisure Friends

8/10

Excellent

01 Dec 2025

JOHN

I had a bizarre experience in which the TV turned itself on every hour through the night. So I hardly got any sleep.

The night porter was rude and unhelpful.

Anna at reception was kind to offer a small partial refund and late check-out.

Business

8/10

Excellent

01 Dec 2025

Mohamed

OK

Leisure Self

6/10

Pleasant

08 Nov 2025

Mohd

Room Cleaning was not provided on daily basis which is wrong considering this is 4 Star Property.

Business

10/10

Exceptional

04 Nov 2025

Michael

Staff was great

Business Self

6/10

Pleasant

14 Sep 2025

Nick

Comfortable, but needs functional updates

The staff were friendly and the room comfortable, but so many things about the hotel were broken--the elevator, the laundry, the soap dispenser, the check-in system. There were multiple inconveniences related to basic hotel functions.

Business

8/10

Excellent

04 May 2025

Stephen

Started strange but OK otherwise

Check in was a bit bizarre. They asked me if I had been there before saying that I had previously left my room in a mess. It was my first time there. 😅.
Besides that, everything was smooth, room clean and comfortable bed.

Business Family

6/10

Pleasant

26 Jan 2025

Konstantinos

My business trip plan changed and I had to leave one day earlier. The booking was done via Hotels.com and after several requests the hotel refused to refund the last night that I did not spend in the hotel. Clients should not be responsible for the eventual frictions between the hotel and Hotel.com or Expedia.com

Business

6/10

Pleasant

26 Dec 2024

Verified traveler

So lala

Receptionists friendly as always. Breakfast by far not worth it. All items look like they are there since hours and all but fresh. I just took a tea and avoided things like grey ham/sausage and dry aged cheese.
Unfortunately, at all my last stays I had several hairs in the bed and bathroom.

Friends_and_family Family

10/10

Exceptional

20 Dec 2024

ALAN

Next to the main train station and 10 min walk to the chrustnas markets.

Leisure Self

8/10

Excellent

16 Dec 2024

Moncef

Nice place !!

10/10

Exceptional

30 Nov 2024

PAUL

Location is excellent

Hotel is clean tidy and staff are very helpful would recommend without doubt

Business

10/10

Exceptional

09 Nov 2024

Verified traveler

A very good stay

Modern, comfortable, eco friendly, convenient location not far from the train station; also excellent restaurant.

Business

10/10

Exceptional

10 Oct 2024

Mohammad

Overall good experience ,will definitly book again.

Leisure Self

10/10

Exceptional

05 Oct 2024

Alan

Very nice and modern rooms

Leisure Friends

10/10

Exceptional

03 Sep 2024

Andrew

Stayed here for Ironman 70.3 Duisburg, very convenient

Partner

6/10

Pleasant

14 Aug 2024

Arzu

Check in is sooo slow

10/10

Exceptional

24 Jul 2024

Yuening Renee

I like the view over the train station and motor way downstairs. Can feel the city Puls. Room is very clean with nice decor. The bed is very comfortable

Leisure

10/10

Exceptional

16 Jul 2024

Karl

Duisburg stopover

For a quick stop over In Duisburg this hotel was perfect with one of best hotel showers! It’s right next to the main train station with a few bars and restaurants nearby. Very helpful and friendly staff.

Business

10/10

Exceptional

16 Jul 2024

Karl

Duisburg stopover

For a quick stop over In Duisburg this hotel was perfect with one of best hotel showers! It’s right next to the main train station with a few bars and restaurants nearby.

Business

10/10

Exceptional

02 Jun 2024

C

Great time here. I’ve already booked my next trip staying there. Super convenient. Staff are all excellent.

6/10

Pleasant

21 May 2024

Verified traveler

Review the basics of customer service

The stay was absolutely fine. We had a couple of requests, and the staff members kindly helped us to find solutions.I have a couple tips to help you improve your customer service:

Tip 1:
Smile! Especially at the reception. Smile at your guests when they arrive, ask friendly questions like \"how was your trip?\" Smile at your guests when they approach the reception to ask questions. A warm, genuine smile will leave a lasting impression and create a more pleasant and relaxing atmosphere. (To be honest, I shouldn't have to say this... it's the basics of Hotel Management).

Tip 2:
Be aware of your surroundings (especially at breakfast). Acknowledge the presence of the guests! Welcome them, say good morning, smile, get out of the way (if you are blocking the guests path), and maybe even say something funny or friendly! Nobody said anything to me when I arrived at breakfast. This was unprofessional.

Tip 3:
This is more of a personal one, but stop clearing the plates so quickly at breakfast! One of my plates had perfectly good butter on it that I still wanted to use, but the staff member cleared everything too frequently, suddenly and without warning. A bit of communication and awareness would go a long way!

These are nice gestures that you get in 5 star hotels in Germany, but around the world, it's actually quite normal! Some basic customer service skills will do wonders for your business (and reputation). After all, you want to make a profit, right? ;-)

Partner

10/10

Exceptional

05 Mar 2024

Michael

Very good clean hotel, Breakfast was good and its very close to the station

Self

8/10

Excellent

31 Jan 2024

Arzu

Central, good breakfast

Business_and_leisure Family

10/10

Exceptional

27 Nov 2023

Thierno

Gut

10/10

Exceptional

21 Nov 2023

Verified traveler

Perfectly fine modern hotel at the main train station

Business

8/10

Excellent

08 Nov 2023

Manfred

Good, but a lot room for improvement.

I have been satisfied in the past. There are some issues I did not like:
- On Sat. (!), at around 10:30 pm, it was not possible to get a drink at the bar.
- There were sometimes not all the required towels in the room.
- There were no tissues in the room.
- I was not possible to leave stamped letters to be mailed at the reception desk before departure, a service that every hotel should provide.
- One bottle of water as a courtesy when you are staying five days is not much of a courtesy.
- Service personnel should not always knock and disturb to ask whether everything is fine.
- Faucets in almost all rooms I ever stayed in were leaking.
- Many sinks do not drain appropriately.
- When taking showers, too much water enters the bathroom.
- Some information about restaurants should be provided.

What I still love to stay:
- Closeness to train station.
- Nice receptionists.
- Public transportation is free.
- Easy to leave luggage after departure in storage room.

Partner

10/10

Exceptional

30 Jul 2023

CARLOS

Was super comfortable and good location

Business_and_leisure Partner

6/10

Pleasant

15 Jul 2023

David

It's handy being really close to the railway station, but I was not only disappointed that the airconditioning wasn't working, but was surprised that they weren't able to get it fixed in time. Fortunately it started to cool down after a couple of days.

Leisure Self

4/10

Poor

09 Jun 2023

Wai Choi

房間太熱了

房間內沒有空調（冷氣），以致房間內十分炎熱，晚上難以入睡

Partner

10/10

Exceptional

16 Apr 2023

Angelika

I liked the proximity to the station. But I ffelt that the bathroom could have had some more possibilities to hang up clothing or towels.

Leisure Family

10/10

Exceptional

22 Mar 2023

giulio

Very new and clean hotel

Business

10/10

Exceptional

17 Jan 2023

Younes

Lovely hotel in Duisburg-Mitte!

Leisure Self

8/10

Excellent

04 Dec 2022

Michele

Lovely hotel. Very clean with friendly staff. Excellent location very close to station and shopping. Only down side was no tea/coffee facilities but statin short walk with Kamps & Starbucks

Leisure Friends

6/10

Pleasant

30 Oct 2022

Ediz

- Room cleaning was not good. - One day they missed to clean my room and I had to ask for clean towels when I arrived in the midnight.
- There was a disturbing noise coming from the aircondition.
- The staff was helpful and kind.

Business

6/10

Pleasant

29 Aug 2022

Verified traveler

Schade, dass man 30 Minuten nach Check-out nach drei Tagen Aufenthalt die Toiletten nicht benutzen darf.

10/10

Exceptional

28 Aug 2022

Verified traveler

Alles bestens

Partner

6/10

Pleasant

07 Aug 2022

Marco

Stadtblick kann auch Autobahn sein (was für eine Veraschung).
17Euro für ein mittelmäßiges Frühstück

Business

8/10

Excellent

02 Aug 2022

Paul

The drinks dispenser was out of order when we wished to purchase drinks

We asked if the bar could be opened as the dispenser was out of order.The person managing the reception was completely dismissive unhelpful and told us to go elsewhere if we needed refreshments our host has taken this advice and has now booked future rooms in a different hotel.

Partner

10/10

Exceptional

25 Jul 2022

GERESU

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown.

Leisure Family

10/10

Exceptional

26 Jun 2022

Gianni

Schoon en goed

Goede service het was ook een aangename welkom die je krijgt als.je binnenkomt en de kamer was schoon.

Self

8/10

Excellent

22 Jun 2022

Charles

Klimaanlsgen waren etwas schwach, aber ausreichend. Sehr sauber und gut zu arbeiten

Business Self

10/10

Exceptional

02 Jun 2022

wolf

close to city centre and railstation

Self

8/10

Excellent

28 Mar 2022

Verified traveler

Lage und Freundlichkeit top

Mein zweiter Besuch in diesem Haus verlief problrmlos und routiniert. Etwas verwirrend, dass man klingeln musste. Check-In nach sehr kurzer Wartezeit freundlich und schnell.
Das Zimmer zur \"ruhigen\" Seite wie gebucht war sauber und, bis auf etwas bei diesen Scheiben zeischen Bad und Zimmer bauartbedingten Schimmel in der Dusche gepflegt. Die Verdunkelung ist ausbaufähig, oben und unten am Vorhang fehlt ein Stück. Der nächtliche Lärm von draußen und vom Flur würde mich dazu veranlassen, mir den Aufpreis für die ruhige Seite nächstes Mal zu sparen. Dafür sehr gutes Bett, bequem, breit und angenehmes Kopfkissen. Die Klimaanlage schaffte leichte Abkühlung ohne großen Lärm.
Der Check-Out war reibungslos und schnell.
Empfehlenswert macht das Hotel die perfekte Lage zum Duisburger Bahnhof samt schneller Anbindung zum Düsseldorfer Flughafen. Engagierte und freundliche Mitarbeiter.

Friends_and_family Friends

8/10

Excellent

18 Dec 2021

Manfred

Hotels.com besser als die IntercityHotel App!

Nutzt nicht die online Check In App dann ist alles prima

Friends_and_family Friends

10/10

Exceptional

21 Nov 2021

YI-FAN

It’s very clean and the staff is very nice. It’s right beside the trading station of Duisburg and thus it’s very convenient for transportation and shopping. The room is spacious with updated shower. Will definitely come back in the future.

Business Self

10/10

Exceptional

21 Nov 2021

Willi

Top Preis Leistung

Angenehm überrascht. praktisch und nett eingerichtet . Kann nur das Zimmer bewerten ,da wir weder gefrühstückt noch die Bar benutzt haben. Die Empfangsdame war freundlich und hilfsbereit . Sollten wir wieder in Duisburg nächtigen ...dann hier. Top Preis Leistung

Partner

8/10

Excellent

14 Oct 2021

Mats

Fräscht och prisvärt hotell, men med seg wifi

Trevligt hotell med mycket bra läge vid Centralstationen. Hotellet är fräscht och modernt. Kul med en automat där man kan köpa öl. Negativt var att de slöat ner wifi på hotellet. Den var mycket bättre före pandemin. Vi lever i 2021. En snabb uppkoppling är jätteviktigt.

Vad som drar ner lite är att de inte kan avskärma duschen, så att inte vatten rinner ut på badrumsgolvet och ut i entren till rummet. Men å andra sidan är detta inte det enda hotellet som gjort liknande lösning.

Business

8/10

Excellent

12 Aug 2021

Beavan

Unlucky issue made good.

The drain from open plan shower was blocked in my room, leading to water flooding through the washroom into the main bedroom. Hotel staff quickly reallocated me to another room which was fine. Some of the corridor areas are starting to look a little careworn but otherwise it is a good hotel and breakfast was superb.

Self

8/10

Excellent

05 Aug 2021

Alfred

sehr zufrieden

very relaxed check-in and out

Friends_and_family Family

10/10

Exceptional

04 Jun 2021

Michael

Wie gewohnt, Zentrumsnahe und bestens Erreichbar

Business

10/10

Exceptional

01 Sep 2020

Godfred

It was good staying there

Business

6/10

Pleasant

04 Mar 2020

Daniel

The WiFi didn’t work properly and was a great problem for me as I had to prepare myself for and important meeting.

Business

6/10

Pleasant

15 Feb 2020

QasKhan

I prefer the intercity hotels in Germany due to location and the fact they give you a travel pass, which is useful. Unfortunately it stops there, as the rest was pretty much standard. For what i paid i would have expected more amenities in the room, considering that i had paid for a Superior room. The positive was that as its a new hotel, it was clean.

Business_and_leisure Self

10/10

Exceptional

06 Feb 2020

Michael

Free travel pass is very useful

Self

8/10

Excellent

27 Jan 2020

NIGEL

lovely friendly hotel

Friends_and_family Friends

10/10

Exceptional

24 Jan 2020

Verified traveler

Good hotel

Nice hotel and very close to station. ẞidnt have breakfast.

Partner

6/10

Pleasant

20 Jan 2020

Guy

Well situated

left for the day and came late at night and room was not made, garbage, no toilet paper, old towel, went to complain at desk and he offered me another room, had to change room late at night....
In America I would of been offered something extra for the inconvenience....
Also at arrival I had only 1 pillow, blanket 1 towel for me and my wife, ask them to send a pillow, blanket and towel to the room, left to visit my son came back at night still only 1 towel, blanket and pillow... I guess the cleaning staff has to be adress

Partner

10/10

Exceptional

20 Nov 2019

Verified traveler

Very handy location beside station and travel tickets a money and time saver.

Leisure Partner

6/10

Pleasant

12 Nov 2019

Verified traveler

Across the road from the train station.
Large modern room.

Business_and_leisure Partner

10/10

Exceptional

12 Nov 2019

Beavan

One of the best of a really good chain of hotels, let down by really slow service at check in.

Room was excellent.

Friends_and_family Friends

10/10

Exceptional

31 Oct 2019

Verified traveler

no gym spa or fitness facilities which was a shame
the hotel was clean and pleasant
staff were friendly and helpful

Friends_and_family Family

8/10

Excellent

29 Oct 2019

Verified traveler

Clean, quiet modern.
Good buffet breakfast, pricy at 25€.
Staff friendly, but limited.

Leisure Friends

8/10

Excellent

22 Sep 2019

Prof Sureswaran

Good Hotel. Lots of places to have breakfast nearb

Excellent.

10/10

Exceptional

21 Sep 2019

Verified traveler

Just across from the main railway station.
Real nice rooms,very good breakfast.
Staff always spoke to you and made to feel very welcome.
Area travel pass included (worth (€31 a day)

Friends_and_family Friends

10/10

Exceptional

19 Sep 2019

JJ

New facility and very close to the train station.

It is very secure and clean.

Business Self

10/10

Exceptional

07 Sep 2019

Dustin

Cleanliness is the most important thing for me when it comes to the hotel and this place is clean. Simple. Great location.

Partner

8/10

Excellent

26 Aug 2019

Kiem

Good location, nice and helpful staffs, free local day pass for Public transportation. Very comfortable bed And very close to the central train station

Leisure Self

8/10

Excellent

31 Jul 2019

Hallgrimur Axel

Super location. Clean and nice rooms.

The hotel room was nice, clean and comfortable. The bed was a bit soft or worn out for my taste but it didn’t ruin my sleep.
The receptionist was irritated when I wanted to pay cash that was not a good start to feel that you are not welcome form the beginning. This is not the professionalism I normally know from Germany.
Despite the grumpy receptionist the stay was fine but not a top score.

8/10

Excellent

25 Jul 2019

Verified traveler

Free transportation ticket was included
It was next to the main train station
Staff was friendly
The rooms were clean

Business Family

10/10

Exceptional

24 Jun 2019

Kathy

The hotel was very close to the train station. The hotel was centrally located for a day trip to Colonge as well as visiting family in area. Great internet. Walking distance cute street festival area.

Leisure Family

10/10

Exceptional

10 May 2019

Verified traveler

Recently built, all new mod cons, well trained staff a nice pleasant environment

Leisure

10/10

Exceptional

17 Dec 2018

Bradley

Pleasant Stay

2 night stay, great loaction by Railway Station. Still smells new
Only downside was that towels weren't replaced after first day, room temperature was great.
Would recommend the hotel and stay again

Partner

10/10

Exceptional

03 Dec 2018

l

Very nice

Nice room. Hotel had a good vibe about the place. Especially nice was a small parking area out the front so I could go in and get access to the main car park without having to park illegally out the front like most hotels !

Partner

8/10

Excellent

11 Nov 2018

Carsten Markus

Modern and clean hotel. Good located next to train station.

Partner

10/10

Exceptional

29 Oct 2018

Prof Dr JR

Convenient at Train station. Moderrn, excellent friendly service.

8/10

Excellent

28 Oct 2018

Verified traveler

Comfortable new hotel in Duisburg. It’s next to a freeway so you can’t leave your window open at night. See through window for the bathroom was unexpected and not able to fully cover with a curtain if you’re staying with other family members. Otherwise clean, relatively new and in 1m walking distance to the station. Convenient and good value with a homely atmosphere downstairs and well laid out entrance with comfortable couches and lovely little touches. Will visit again

10/10

Exceptional

25 Oct 2018

Richard

Duisburg Intercity Hotel

Very clean and convenient hotel close to the main railway station. Helpful and friendly staff. Excellent room.

8/10

Excellent

07 Sep 2018

James

Good value

Clean, tidy and very convenient at a reasonable price. Breakfast is very expensive though.....

10/10

Exceptional

22 Aug 2018

Samer

Very good hotel, near train station and city center. Transportation ticket is included in the booking.

10/10

Exceptional

12 Aug 2018

Juan Luis

Great location!!! Close to the train station.

Friends

10/10

Exceptional

09 Aug 2018

Juan Luis

Clean rooms and close to train station.

8/10

Excellent

31 Jul 2018

Jonathan

Very comfortable stay with minor reservations.

Great A/C in extreme heat, extremely comfortable bed, very nice towels, pleasant staff and overall a solid 4 star stay. The transport ticket is excellent and saved us around 40 euros as we travelled 90 minutes from Duisburg to Emmerich and didn't expect the tickets would cover the whole of the VRR network. Very very welcome. Downsides there was no tea/coffee in the room, you could get this at the bar but its not as convenient, and the worst aspect, a modern shower, designed with no containment tray, fine if all is well, but ours was blocked and at 1am I was mopping up flooding into our room. The next morning I had to remove the drain panel and shower trap to prevent repeat flooding.

Partner

10/10

Exceptional

31 Jul 2018

matt

Absolutely perfect

We booked this hotel because of the reviews and were not disappointed. In Duisburg for Fulham F.C. tournament,it was the perfect hotel,in the perfect location. Right outside Duisburg train station,but perfectly soundproofed from all the noise. Great staff,great rooms clean and immaculate throughout. Thoroughly recommended.

10/10

Exceptional

28 May 2018

Verified traveler

Very helpful staff rooms quiet and air condition. Breakfast great every day

10/10

Exceptional

21 May 2018

Verified traveler

Brilliant right beside train station. All hotel guests got free transport- trains, buses, underground with a special pass. Front desk staff very friendly and couldn’t do enough for you helped us with travel arrangements every day with great clarity. Super hotel we totally landed on our feet with this one for what we needed - staying to watch a hockey tournament

10/10

Exceptional

20 May 2018

Mark

Nice Hotel

Nice hotel, comfy beds, good location right next to the railway station

10/10

Exceptional

23 Mar 2018

Verified traveler

Great hotel, great location

This hotel is very close to the Hbf, and major roads but the sound proofing is perfect - no noise whatsoever. We stayed in sub-zero temperatures and the room was toasty. Room and bathroom were spotless. Bed very comfy. Wifi reliable. The free travel ticket provided is great.

Partner

8/10

Excellent

09 Mar 2018

Manjit

Perfect for business/fairs/etc in Duisburg area!

Great hotel. Room definately ticks a lot of my boxes. Clean and very functional. Beds are a good quality. Power sockets in all the right places with USB ports too. Breakfast was great. Lots of tasty stuff, amazing selection of teas and breads are great. Very secure. Can only go to a floor by scanning your card. Always welcoming. Only negative is odd number rooms have a noisy motorway which can disturb the sleep. Location great just opposite the train station and tram station. If commuting to Düsseldorf it’s very quick on the train.

8/10

Excellent

29 Jan 2018

Michael

Room with a view

Large hotel just across from main train station. €15 for hotel car park is expensive as street parking is free overnight. Rooms are of a good size and everything works. Breakfast offered a good selection of dishes, but on the evening I stayed, there was only a buffet meal available for €23.

8/10

Excellent

28 Jan 2018

Richard

Good hotel for business

Nice hotel with good parking lot

10/10

Exceptional

12 Dec 2017

Paul

Hotel right by railway station

Very friendly staff who let me check in early. Great location right by the station. Rooms very clean and free bottle of water thrown in plus use of a fridge as well.

Nice bonus with TV Channels was all the SKY Sports channels are available meaning I could watch live Bundesliga game. Very rare for a German hotel to have this option.