Holiday Express Hotel

Uganda , Kampala – Central Region
Kampala, Luwum Street, 1111
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100 reviews shown

8/10

Excellent

21 Jun 2026

Gaylon

My stay at Holiday Inn Express was excellent from start to finish. The staff was one of the highlights of the experience; everyone I interacted with was friendly, welcoming, and genuinely helpful. From check-in to check-out, they made sure everything went smoothly and were always available when I needed assistance. It really made the stay feel personal and comfortable.
The amenities were also wonderful and added a lot to the overall experience. The suite was spacious and clean, giving me plenty of room to relax and unwind. I especially appreciated the complimentary breakfast, which offered a great variety and made mornings easy and enjoyable. The evening reception was another nice touch and created a relaxing atmosphere after a long day.
The hotel itself felt well-kept and comfortable, with thoughtful extras that made the stay feel worth it. I also liked how convenient everything was, from the layout of the room to the overall ease of getting around the property. It was the kind of place where you could really settle in and feel at home.
Overall, I had a very pleasant stay at Holiday Inn Express. The combination of helpful staff, wonderful amenities, and a comfortable atmosphere made it a great experience. I would definitely stay here again and recommend it to anyone looking for a hotel that offers both comfort and great service.

Partner

10/10

Exceptional

21 Jun 2026

George

Super comfortable and clean. Yummy breakfast. Eggs, two types of sausage, toast, bagels, cereal, oatmeal, pancakes, yogurt, fruit, crab and orange juice, coffee, milk, potatoes

Family

10/10

Exceptional

20 Jun 2026

Manuel

We weren't sure about location but turned out to be terrific and quiet and safe

Family

10/10

Exceptional

19 Jun 2026

JANET

Nice quiet place

Family_with_children

10/10

Exceptional

18 Jun 2026

Fred

Everything was exceptional,service,room,staff,location,proximity to outside food and recreation,No outside traffic noice.All staff were always helpful .My second stay at this hotel,100% returning.

10/10

Exceptional

18 Jun 2026

Kimberly

Staff is very helpful

Family_with_children

10/10

Exceptional

16 Jun 2026

Angelica

This is my third time staying at this hotel. Very clean, friendly staff, safe area.

Partner

10/10

Exceptional

15 Jun 2026

Martha

Cordial staff and were on top of any requests. Thank you

Family_with_children

10/10

Exceptional

15 Jun 2026

Silvia C.

I reserved the room online and it was ready for us when we arrived. We like the convenience of preparing in advance.

Partner

6/10

Pleasant

14 Jun 2026

Corin

The hotel was first off very far from the beaches which was poorly advertised with traffic took us abut an hour to get there and another back then the elevator is super old gets stuck and shakes and the staff assures you it's normal (it's not their fault they have it serviced but we got stuck in it with it beeping a couple times when we were too close to the doors) then our ac smelled like urine. We bought air freshener because they cleaned the filters and rather than pack up clothes for 6 people and move rooms after unpacking and being there for a day we decided to tough it out. Even the mattress on the pull put couch was too small and my daughters rolled out on tonthe metal bars because it did not reacg to the end! The good thing was the staff always accommodated us with towels and pillows after the cleaning crew came in and took them the next day. Sucked that they did not have a hot tub and that the pool was not attached to the hotel it was like a walk away from the hotel and the entire hotel had ONE WASHER AND DRYER ONE!!! that was awful. You literally had to time it. As much as the staff was friendly and helpful (best part of the the experience overall) I was super disappointed in our stay here for the price. Usually love holiday inn express too but this hotel needs some upgrades. And their staff needs some raises cause they're literally holding down the fort there

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Bobilia

Wasn’t as clean as some of the past reviews had a sewer smell in the hallways had to wait awhile to check in only 1 person at front desk seemed like she was doing everything alone to take care of all the guests

Family_with_children

6/10

Pleasant

14 Jun 2026

Gabriel

I liked it’s pretty close to the CBX and the border TJ

Partner

10/10

Exceptional

12 Jun 2026

Elspeth

My family of 5 loved this hotel. The room was very clean and spacious. The 2 kind of down sides were that the couch pullout bed was super uncomfortable and the shower was slow draining. Everyone loved the breakfast! The best free hotel breakfast we've had.

Family_with_children

8/10

Excellent

07 Jun 2026

Rhonda

Elevator it working properly

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Monyca

No hot tub- pool is not very nice - not heated and outside of the hotel. Have to cross parking lot to go to the pool

Family

10/10

Exceptional

04 Jun 2026

Blanca

Excelente servicio, las habitaciones me encanron, 10/10

8/10

Excellent

04 Jun 2026

Rosa

We stayed May 29th for the Pitbull concert nearby. the rooms was great but the bathroom lock was missing the button, so we had to push it in with our nail. The lock worked and we were only there for night so we didn't feel like going down and complain just for a small thing. The complimentary breakfast was delicious and was open pretty late.

Friends

10/10

Exceptional

04 Jun 2026

Daniela

Clean bedroom. Friendly staff.

Family

10/10

Exceptional

02 Jun 2026

Estanislao

Everything was goos except the toilet height were for kindergarten way to low for older people

Business

10/10

Exceptional

02 Jun 2026

Barbara

Breakfast menu was ok...there was no bacon though

Partner

6/10

Pleasant

02 Jun 2026

LUIS

Stay away from corner rooms, you won’t be able to sleep well from the highway noise

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Mauricio

Clean room and amazing breakfast

Family_with_children

2/10

Poor

31 May 2026

Sahara

The room was not nice like the pictures on the website

The room was old and not nice

Family_with_children

6/10

Pleasant

31 May 2026

howard

The room was clean except for mold in the bathroom. The staff was very friendly but didn't know what a roll-away bed was. The hotel states they have rollaways and cribs for $15, but none were available. Parking was excellent and breakfast was absolutely delicious.

Family_with_children

10/10

Exceptional

31 May 2026

Alvaro

Great place to stay we stay once a year for soccer

Business Family

8/10

Excellent

30 May 2026

Neah

My stay at the Holiday Inn was good, my room unfortunately had a sink that didn’t drain well so it would fill up with water. Thankfully I was just sleeping there cause we had so many activities planned. The elevator is a bit sketchy, it stalls a bit when getting to your floor and takes a while to go up and down. The wifi was spotty so i didn’t really use it much. Other than that our room was very nice, clean, fridge and microwave in room was super convenient after eating out or bringing snack and brinks. There was free breakfast from 6:30-9:30 am which was so nice!

Friends_and_family Friends

2/10

Poor

29 May 2026

Gwen

I didn't like service, and the room smell bad

Family_with_children

10/10

Exceptional

29 May 2026

Omar

Great location if you are planning to use CBX border crossing, staff was friendly, and room was clean. Some might find it as a negative but the hotel is not near anything as it is next to a warehouse district and to get to nearest restaurants/mall you have to take the toll road that is about 10min drive.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Flor

Clean, friendly staff, great breakfast!!

Family_with_children

10/10

Exceptional

27 May 2026

Fred

Ample parking,air conditioning was very quiet.no outside traffic noise.breakfast items were plentiful.Great location,very close to the border crossing.Nearby shopping within 10 minutes.Quick access to freeway.Will highly recommend this hotel.

10/10

Exceptional

27 May 2026

Omar

Good options for breakfast, quiet place to relax.

Self

10/10

Exceptional

26 May 2026

Marianella

The place is unique and very peaceful
Food was amazing ,also the cocktails were delicious., we were very impressed with the hospitality from the staff and restaurant.

10/10

Exceptional

25 May 2026

OMAR Y AL

Clean and friendly employees

Family

10/10

Exceptional

25 May 2026

Brittany

Everything was great from check in to breakfast. The only issue I had was having to get my key fixed cause it wouldn’t work to either let me in my room or the back entry. It would only open either the room door or the entry door never both.

Family_with_children

10/10

Exceptional

22 May 2026

Alejandra

Friendly staff

Family

4/10

Poor

21 May 2026

Serena

Had only one roll away for luggage in the entire hotel. No jacuzzi, no heated pool. The breakfast was actually not at all though.

Family_with_children

2/10

Poor

18 May 2026

Guillermo

I honestly didn't like anything

Self

10/10

Exceptional

17 May 2026

Sonia

Staff good

6/10

Pleasant

17 May 2026

Euola

Room 337 the toliet was running constantly

Self

10/10

Exceptional

15 May 2026

william e

Everything was great

8/10

Excellent

14 May 2026

Héctor M

I like everything!!!

10/10

Exceptional

11 May 2026

Rosa angelica

Partner

10/10

Exceptional

10 May 2026

Glen

Solid Hot breakfast. Coffee maker that grinds the beans was a nice touch

Family_with_children

10/10

Exceptional

08 May 2026

Gilbert

8/10

Excellent

05 May 2026

rosita

great breakfast and nice staff

10/10

Exceptional

03 May 2026

Angel

Awesome staff and customer service !! :)

Self

6/10

Pleasant

01 May 2026

Richard

There was hallway traffic all hours of the night with kids screaming and doors slamming. The hotel is right across the border in the middle of an industrial park. Breakfast was good.

Partner

10/10

Exceptional

29 Apr 2026

Juan

Clean hotel to stay in! I usually stay here when using the CBX to cross over to TJ.

10/10

Exceptional

29 Apr 2026

Rosa

It’s kind of hidden but great service and staff. I would stay there again.

8/10

Excellent

28 Apr 2026

Maria

Good service and convenient

Family

6/10

Pleasant

28 Apr 2026

Juana

Breakfast was fresh 😋 and good. As for parking it was also safe.

Family

8/10

Excellent

27 Apr 2026

Oscar

Good area, clean room and good amenities

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Bulmaro

I would stay here again

10/10

Exceptional

26 Apr 2026

Hector

Overall just great experience

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Maria

Easy parking and friendly staff.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

Fernando

Had problems with check in my booking was delayed due to them having problems with their computer system.

10/10

Exceptional

22 Apr 2026

Eliza

Very clean. Staff was very friendly. Breakfast buffet was very complete and with variety of food.

10/10

Exceptional

22 Apr 2026

Cody

Great hotel! Loud and bright af. No blinds, next to an interstate or something. Staff are outstanding though.

Self

10/10

Exceptional

22 Apr 2026

Samantha

Amazing stay

10/10

Exceptional

20 Apr 2026

Rafael Moreno

The location is great if you are crossing late from Tijuana to San Diego and you need to rest, the room is super clean, and very comfortable.

Family_with_children

6/10

Pleasant

15 Apr 2026

Jaime

First impressions go a long way, which is why when I stepped into the elevator, I wasn’t really sure what the room was going to be like because the elevator floor was filthy and when I stepped out of the elevator, the floor was dirty as well.

Self

8/10

Excellent

13 Apr 2026

Julie

Parking was easy, rooms were spacious, and the beds were comfortable. I also appreciate and liked the bathroom and shower a lot. Only bad things were that the room was not ready when we first got there and that the key cards were somewhat faulty. Otherwise and overall, a pretty good stay and I would stay here again.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

tiffany

The breakfast was fresh, a nice variety of hot and cold foods. The room was very clean and the resort. The staff were very friendly and so nice!

Self

10/10

Exceptional

03 Apr 2026

Laura

Good

8/10

Excellent

03 Apr 2026

Jessica

Clean room, near to CBX

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Jessica

Very convenient for early flight from CBX

Friends_and_family Family

2/10

Poor

31 Mar 2026

Daniel

Disgusting place

10/10

Exceptional

31 Mar 2026

Angelica

It was ok… Not a lot of options! But enough for the moment!

Friends

6/10

Pleasant

30 Mar 2026

Kenneth

n/a

Self

10/10

Exceptional

27 Mar 2026

Steve

Jesus super nice front desk, clean new hotel. Good breakfast

Self

2/10

Poor

26 Mar 2026

Quintina

Dirty has bugs, roaches and spiders. Toilet was dirty, hair in bathrooms. Easy parking thats it.

Family_with_children

8/10

Excellent

25 Mar 2026

Cynthia

I didn’t use any of the facilities.

Self

8/10

Excellent

25 Mar 2026

Giovanni

Hotel looks nice inside and out! Easy check in and friendly staff. Was there for a night and our room looked nice and spacious. For the most part everything in room was nice and clean. Restroom needed some work, saw a couple hairs on floor and possible small red stain on tile almost looked like a little drop, so most likely floors weren't cleaned well. We got in late so just needed sleep and even though i took pictures when we first got in to go show staff i decided not to go ask for another room. We were drained and just called it a night. The second issue was beds! They were really squeaky every time you turned and one of them had a clear visible large stain just barely covered with sheets on the side of bed. Room was really comfy but yeah not so clean restroom and squeaky stained bed made it a little unpleasant. But has potential, would consider staying there again one day.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Mary

Spacious room with very comfortable bed.
Loved Dove toiletry products.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Francisco

Good stay.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Jabin

Well equipped gym and world class service. The breakfast was replete with delicious eggs, pancakes, toast, cereal, yogurt and everything you could imagine

Family_with_children

10/10

Exceptional

16 Mar 2026

Isaac B.

Me gustó mucho la estancia las personas que trabajan allí son muy amables y todo se veía limpio el desayuno muy básico ami esposo no le gustó.

Partner

10/10

Exceptional

13 Mar 2026

Luis

Very good

8/10

Excellent

08 Mar 2026

sonya

There was no mention of a $100 deposit when I booked. Didnt like that surprise

Family

10/10

Exceptional

08 Mar 2026

Ma Guadalupe

Yes

Family

8/10

Excellent

06 Mar 2026

Jooho

Need to upgrade bathtub and toilet

Self

10/10

Exceptional

02 Mar 2026

Susan

Great breakfast!

10/10

Exceptional

28 Feb 2026

Jorge A

Todo

Family_with_children

10/10

Exceptional

27 Feb 2026

Lucy

Muy buen servicio

Partner

8/10

Excellent

26 Feb 2026

Sheila Ashley

Room was basic but clean. Nothing special. Sink didn’t drain

Family_with_children

10/10

Exceptional

24 Feb 2026

Maria

Allowed very early check in. The room was very clean and the people were very kind.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

giulianna

La habitación estaba limpia y el personal amable.

8/10

Excellent

24 Feb 2026

Gregg

Quiet clean room

8/10

Excellent

22 Feb 2026

Henry

Yes

Family

6/10

Pleasant

21 Feb 2026

Jennifer

Room was a little dirty/ dusty, we had no remote control for the TV and the toilet was not flushing properly, it was taking for ever to fill the tank to flush. We were a little disappointed of the rooms look

Family_with_children

2/10

Poor

20 Feb 2026

Jarandon

Dirty shower,had and old wash cloth around the head of the shower, wallpaper falling down, nasty bathroom

8/10

Excellent

16 Feb 2026

Sara

The rooms were clean and staff were very friendly. Breakfast bar was great.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

James

Great service, clean room and delicious breakfast included

Leisure Partner

2/10

Poor

15 Feb 2026

yajahira

It was so disgusting there was mold in the restroom

Leisure Family

10/10

Exceptional

12 Feb 2026

Juan

Last clean hotel before crossing the border! Close to everything.

10/10

Exceptional

10 Feb 2026

lilia

Excellent!

8/10

Excellent

09 Feb 2026

Sachiko

Everything was great

2/10

Poor

08 Feb 2026

Ismael

Absolute worst experience ever. When I tried to check in the guy in the front told us the tap to pay wasn’t working. I explained to him the chip on my card didn’t work and all I had was Apple Pay. After about an hour of trying to find another way to pay, I asked if we can just try the tap to pay method, and we did, and it was working the whole time. Finally we check in; the room smelled HORRIBLE. Worst hotel room I’ve ever been in, it smelled like mildew and trash. It was so bad we couldn’t even stay in there for more than 10 minutes. I asked if we can get a refund, but was told the manager has to approve it and wouldn’t be there until the next day. So he changed our rooms, (finally a room that doesn’t smell bad). But this point it’s been almost 3 hours of us just trying to check in and relax. And just when we think things couldn’t get any worse, in the morning they shut off the water because they’re having a “plumbing issue” so we couldn’t shower or use the restroom for about an hour. Overall a nightmare of an experience and a waste of our time and money. If I can give negative stars I would. NEVER stay at this hotel!! Avoid it at all costs.

Leisure Partner

2/10

Poor

06 Feb 2026

Jayden

The location was awful

Leisure Friends

6/10

Pleasant

06 Feb 2026

Grace

Room was okay