Name: Grand Imperial Hotel
Address: plot 6/6a nile avenue, Kampala, UG

2/10

Poor

17 Jan 2025

Andrew

Room lock was broken, towels are stained and torn, only hot water worked on the bathroom sink. If you’re visiting from outside Uganda, I’d only recommend it for convenience at a low price. Otherwise there are better options. The service is good. I made my complaints to the receptionist and they fixed what they could.

Leisure

8/10

Excellent

25 Nov 2024

Thomas

The location of this hotel is great to walk around downtown Kampala. A little dated but the staff are always great and very helpful and friendly!

6/10

Pleasant

27 Feb 2023

BENNY

Property is big but not renovated.

Rooms have old A.C., old tubs, old beds, old mattress.

Leisure Friends

6/10

Pleasant

24 Dec 2020

Verified traveler

Antique in the centre.

Hotel is big but old style, best is location. Rooms and surroundings from other times for those that like antique.

Partner

8/10

Excellent

31 Mar 2018

Verified traveler

Stay at Grand Imperial, Kampala

It was alright. The hygiene of the bath room was ok and the replacement of soap etc could be better

2/10

Poor

07 Nov 2017

Steve

Friendly staff who tried to correct faults I made

Booked this hotel for its gym facility.
When I asked for the gym they just said not available! When I told them I booked the hotel as it advertised a gym they just said sorry and shrugged their shoulders.

8/10

Excellent

13 Oct 2017

Samir

good hotel

good hotel

8/10

Excellent

06 Oct 2017

Tom

Great Friendly Staff and Wonderful Location

The staff were attentive and friendly for my short stay. The location was perfect in downtown Kampala. The breakfast was good and standard and the rooms large and comfortable. I didn't notice much noise from outside and the bathroom water was hot and the water pressure was great.

10/10

Exceptional

24 Jun 2017

Jennifer

The staff at the Grand Imperial Hotel in Kampala are both professional, kind, and helpful, whether work for housekeeping, in the dining room, reception, or management. I was able to get some R & R after roughing it in the interior, at a very reasonable price, with good food, a comfortable room, space to read and write, and special touches when I asked, like a water kettle for instant coffee in the room.

4/10

Poor

26 Jul 2018

Per

A rat in the restaurant

Average hotel. Typically Africa. Medium clean. Half of everything out of order. Old hotel. Noisy. In town. Much pollution.

6/10

Pleasant

11 Mar 2017

Hassan

The hotel is situated centrally in Kampala

Staff are dedicated, prompt in their response and friendly in spite of the difficult working conditions. They make one feel welcome. The menu, especially breakfast needs refreshing and the chef should be more creative. During my 10-day stay we were repeatedly served beans, shallow or deep-fried dry chicken, porridge, potatoes and what would pass for an omelette/scrambled egg. Twice or thrice we were severed \"katogo\" = boiled matooke with tomatoes/peanut sauce. The toaster broke down on a number of occasions. In my opinion management should do some homework in order to bring the hotel´s menu to an acceptable international standard.
Because of its position and being housed in an old building from the 1920s (?) the hotel should benefit from a total renovation with better sound isolation/proofing as well as making it accessible and friendly for the functionally disabled customers. I had to change rooms due to a leakage through the electric wiring system in the bathroom and I was informed that something similar had occurred in another room two days earlier. Hence the urgent need for renovation. Warm water trickles through the taps and it takes ages to have a decent \"shower\". Make sure you take or buy your own electric adapter as they are scarce although a front desk manager secured one for me on request and she was kind enough to provide me with a miniature mini-bar. Wi-fi is extremely slow and unsecured! Parking space is limited. AC is perfect and a welcome relief.