Protea Hotel Kampala

Uganda , Kampala – Central Region
Kampala, Elgon Terrace, Kololo
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50 reviews shown

10/10

Exceptional

04 Nov 2025

John

Staff was very professional and courteous. Room was pristine and comfortable

10/10

Exceptional

03 Nov 2025

Victor

The staff were Amazing. Very welcoming and helpful with navigating Kampala. Will visit again

Leisure Friends

10/10

Exceptional

26 Jul 2025

Christine

Excellent staff and customer service.

Business Family

10/10

Exceptional

06 Mar 2025

kevin

Excellent Value

The service at the hotel was excellent. Probably offers the best value in Kampala for location and condition. The staff were all really brilliant and breakfast was perfect. Would definitely stay here again.

Business

10/10

Exceptional

08 Oct 2024

kevin

Very good hotel

A very nice hotel. Excellent value for Kampala . Great breakfast . Close to acacia mall and several bars and restaurants .

Business

10/10

Exceptional

14 Aug 2024

Edith

The hotel is beautiful and the staff were exceptionally warm, friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

16 Jul 2024

Gayle

Great and very clean property with a great restaurant and bar.

10/10

Exceptional

19 Jun 2024

Robert

Protea is modern, clean and comfortable. It is located in the middle of shopping, entertainment and culture. The staff is welcoming, friendly and helpful and the meals are excellent

Leisure Self

10/10

Exceptional

16 Sep 2023

Emmanuel

Awesome

2/10

Poor

21 Feb 2023

francis

When i checked in I was not happy about the size of the bed because it was not the standard queen size bed. However the manager on duty Nicholas was very helpful in getting me another room. In the morning i had to leave @9am leaving my partner sleeping. When she was leaving at around 11am the lady Joan at the reception told her that I had not paid for the room. This was a big embarrasment.She went on and paid and called me. I went to the hotel and spoke to Joan who immediately apologised and promised to refund the money in 24hours.This never happened I have tried to get in touch with the manager Samuel Ssembatya to no success they keep on telling me he is in a meeting.Calling the hotel is a bit expensive because i came back to the USA.

Leisure Partner

10/10

Exceptional

15 Aug 2022

Jonathan

Everyone here at Protea is amazing. Thank you for making my stay so wonderful.

Business Self

10/10

Exceptional

24 May 2022

Ravi

Work trip

Comfortable but very loud music from surrounding bars/clubs.

Business

4/10

Poor

03 Apr 2022

Warren

Noise! Noise! Noise! There are a number of night clubs across the road from the hotel and the music was so loud I had to call reception at 1am and ask to be moved (which they did). The next morning I awoke to the banging of the construction activities happening on the other side of the property! I will not be staying at the Protea again in a hurry (if I do I would definitely find a room as far from the Kololo road as possible), I think Protea are going to struggle to fix this.

Business Self

8/10

Excellent

20 Mar 2022

Suzanne

Nice hotel, central location

Hotel is in a good central position, food is excellent and staff are very helpful and welcoming, particularly Noah. However, lots of building going on in the area at the moment and so can be noisy during the day. At night, lots of loud music in the surrounding area, on Thursday and Friday night this went on into the early hours - is possible to drown it out a bit with the air conditioning but not great if you are a light sleeper

Business

10/10

Exceptional

23 Jan 2022

Mohammed

Business trip

Perfect location for business as it was close to our venue

Rooms are large and spacious

Business

10/10

Exceptional

08 Jan 2022

Clance

Staff and food were both excellent

Business_and_leisure Self

10/10

Exceptional

19 Nov 2021

Ravi

Work trip

Clean and comfortable. Amazing staff. Very convenient location

Business

8/10

Excellent

01 Nov 2021

Greg

Nice location in very green area. Bit noisy with construction site next door.

Business Self

10/10

Exceptional

01 Oct 2021

Jayi

It is Clean with Modern facilities (Bedroom, Gym, Restaurant) and Staff were excellent

Business

8/10

Excellent

21 Sep 2021

Verified traveler

The hotel is conveniently located. Staff are polite and helpful.
One issue which is ongoing is the water pressure in the bathrooms it is constantly surging so you are getting hot, then cold water every few seconds. It sometimes surges so much the shower head comes off it’s holder.

Business

8/10

Excellent

25 Jul 2021

Ryan

Protea good but...Protea Vs. Golf hotel

Stayed also in the Kampala Golf hotel so i can compare.
Liked my room, the gym and the staff were quick on their feet and friendly.
Internet was good enough for zoom and stable.
Didn't like the breakfast since they switched from buffet to menu and only open at 8 am.

In the Golf the rooms are good too and breakfast is buffet from 06.30 but the internet is dismal and bad altogether.
Price though is much better than Protea and shops are more accessible as the Golf is adjacent to a mall.

Business

6/10

Pleasant

10 May 2021

Dana

Decent, but consider somewhere else.

The place was clean, the staff were mostly friendly and professional. At the end of the day, I just think there are better value hotels in Kampala. For being on the higher end of prices, there are few amenities (no pool, spa, etc.) I think the place was quite nice when I stayed here about 13 years ago but it felt like they hadn't done much to update it since then. I was disappointed that they called one of 'their drivers' for me who didn't know the place I needed to go but also had no data to pull up google maps with and look it up. I expected a bit more because of the price.

Business

10/10

Exceptional

22 Mar 2021

Douglas

Amazing place, Amazing staff!

Wonderful.

Business

8/10

Excellent

16 Mar 2020

Annieodiong

The staff are very friendly and courteous,

Business

10/10

Exceptional

19 Feb 2020

Verified traveler

Nice hotel and friendly staff, but unfortunately no pool.

Business

10/10

Exceptional

21 Nov 2019

Ravi

Kampala

Service was excellent. Rooms are dated and need refurbishment.

Business

8/10

Excellent

04 Nov 2019

Verified traveler

Garden was lovely - room didn't have balcony, despite indicating it would on the app.

Business

2/10

Poor

15 Apr 2019

Verified traveler

Travelled with a colleague. My room you had to literally climb over the toilet to access the shower. My colleague room had a leaky AC over his bed which dripped water sll night on the pillows. On telling reception thry promiwed to move him which they did not nor did they fix the AC.
Gave this dump a second chance. Last chance. Done.

Business

8/10

Excellent

13 Feb 2019

Krista

I liked the helpfulness of staff and follow up when I almost left an item.

I did not like my first room. AC barely worked. Room 1, I was moved to Rm 11 and it was awesome.

I would appreciate more vegetarian items. Very little to eat otherwise.

Business Friends

8/10

Excellent

05 Dec 2018

Verified traveler

After some years of avoiding Protea this one made a pleasant surprise

10/10

Exceptional

16 Nov 2018

kevin

Great hotel

Staff gave excellent service .

8/10

Excellent

11 Sep 2018

muddaththir

Great security. Friendly staff. Great service. Decent food. Good location. A tad bit pricey

6/10

Pleasant

08 Aug 2018

Verified traveler

will repeat

pricey, comfortable, decent, secure, helpful staff

8/10

Excellent

09 Jun 2018

Jocelyn

A comfortable, quiet, convenient base in Kampala

The hotel is well located in leafy, quiet Kololo Hill. Our room was spacious and comfortable, if slightly in need of renovations. This was not an issue and it was kept well cleaned and our toiletries replenished on a daily basis. The restaurant is in a pleasant area, with a varied selection on the menu. Food was generous and good, although not exceptional. WiFi is free, although pretty slow- better than many other places in Uganda. Service is friendly and helpful. All in all, we were very happy with the hotel as a base in Kampala.

Partner

10/10

Exceptional

28 May 2018

Sean

Aaprt from being disapointed that the hotel did not reply or assist me with my request for transport from the airport, I found the hotel of a vey high standard.

Check in was quick and painless, booking and pre-payment through Hotel.com went smoothly with no problems what so ever.

The room was huge , however the bathroom was quite tight, but more than adequate for a single person traveling on business.

Wifi and TV channels worked well.

More than enough hot water for a decent shower.

Food at the restaurant was very good, with good variety and lots of choices.

Breakfast was excellent.

Hotel is well positioned and close to the CBD, However it is a long drive to and from the airport in heavy traffic and this needs to be considered when planning your trip.

Will definitely stay in the hotel again on my next visit.

8/10

Excellent

18 Mar 2018

Martin

Big difference between the rooms

I booked a standard garden room after looking at the room information. When I checked in I found the room to be very basic. Not even a fridge slippers or robe. Not having a fridge in a hot climate is unacceptable.
I asked for a fridge and was told only executive rooms have them and all executive rooms were full.
However when I showed them the room information on the hotels.com website that I should have a fridge robe slippers etc they were shocked and upgraded me. The executive room was excellent but the gap in class between the 2 levels of room is huge.
The food was excellent as was the service.
I'll stay again but only in executive rooms

2/10

Poor

02 Mar 2018

Tor

NO NO NO

-Asked to be moved to the Protea Entebbe - NO
I had booked through Expedia and despite having received the funds from Expedia still - NO
Expedia, when called, was helpful but could not reach the hotel to make the changes
-Ordered veg samosas - got meat
-Asked for cigarettes in the bar - NO
-Asked to change $500 - NO - only $200
-They gave me money in 50,000 notes - asked for change - NO
-They gave me a voucher on check-in for a free bottle of wine - they did not explain and till I read the small print, only if you eat a full meal in the hotel - needless to say after that I made a point of eating out every night.

This hotel needs to train their staff and management to think out of the box.

8/10

Excellent

29 Jan 2018

Greg

Clean business-class hotel in central Kampala

Overall a very nice hotel in central Kampala, in a quiet neighborhood. Pricey, but less than some other business-class hotels in Kampala. Very spacious rooms, reasonably good wi-fi (worked for Skype voice, with only slight delays), very clean, good AC, with a decent gym/workout room. Breakfast and lunch buffets were fresh, varied, and mostly tasty, with good espresso drinks and custom omelettes at breakfast (and Bloody Mary's and champagne/mimosas included, for those who aren't there for work!). Fresh juices at all meals too. Staff is very attentive and helpful; check-in and check-out were efficient and organized.

Slight drawbacks:
Would have been great to have a pool, in Kampala at this price point
Carpets are a bit worn, could use an update
Exterior could also use a refresh
Would have loved to have screens on the windows so they could be opened from dusk to dawn, as many hotels in Entebbe have

2/10

Poor

14 Oct 2017

Verified traveler

Mediocre hotel, will not return.

Old, tired, outdated, dingy rooms, staff generally good except for 1 receptionist at check in. Appreciated free pressing of shirts, and espresso/cappuccino included in breakfast buffet.

6/10

Pleasant

05 Aug 2017

Verified traveler

OK, but management needs to act

For Kampala standards, this hotel is good for business travelers. Restaurant staff is very friendly and helpful.
Clearly insufficient, however, is the wireless network in the hotel. It is very patchy and with a minimal bandwidth. Furthermore, the hotel changed the internet code during my stay (without announcement) which had me adjust all my devices. An unnecessary nuisance.
A further nuisance was the fact that the room door key did not function every evening when I came back to the hotel. In my case the room was at the far end of the hotel - so this gets noticed as a time-waster.
Room for improvement is also noted in the service approach of front desk staff. They are a bit slow and not really forthcoming (always considering that we are in Uganda, not applying the higher international Marriott standards). 10 minutes for a simple check-out procedure is clearly too long.

8/10

Excellent

19 Jul 2017

Verified traveler

Comfortable and convenient. Needs a few upgrades.

I enjoyed my stay. It's clear that the hotel is aging. My room was huge, though. The internet was patchy, strong in the reception near the router, very weak in my room. Would be nice to get better coverage.
However, all that being said, I will continue to go back. They treat me like family.

8/10

Excellent

15 Jul 2017

Jayantilal

Reasonably comfortable and secure hotel.

After booking this hotel accommodation through Expedia, no email address was available for the hotel to contact them directly for any personal queries. Expedia contacted them directly and supplied their possible email but it never worked when tried. Also, at the hotel they allocated us a basic room with no fridge facility and very sparse furnishings. I had to go down and talk to one of the reception staff to offer us an alternative room with adequate room facilities. He said some rooms were reserved for executive patrons. One would not expect this from generally five-star rated Marriott Hotels with above average facilities and standards. However, we were offered an alternative room with was a bit better than the last one.

Family

4/10

Poor

05 Jun 2017

Verified traveler

Decent but no wifi

Stayed for five nights and wifi/internet access wasn't functional the whole time.

6/10

Pleasant

24 May 2017

Verified traveler

Receptionists did not have welcoming faces

Horrible experience because i was asked to pay fully without being shown the room.

8/10

Excellent

14 May 2017

NAZIR

Very good and clean hotel with friendly staff. Good Breakfast. Excellent Location !

4/10

Poor

11 May 2017

Vishal

Hotel staff with poor attitude, not anywhere near to Marriott standard.

8/10

Excellent

01 May 2017

Chris

Great Service

The WiFi is really bad

4/10

Poor

29 Apr 2017

Samina

Go elsewhere if you can afford it

The location is in an upscale neighbourhood with lots of places to eat within a short distance. It also has Kampala's fanciest mall close by. The hotel itself though is very poor on its service - almost reluctant. items for breakfast are over an hour before end time. Most equipment in the gym is not functional and half the floor weights are missing. It's own in house restaurant food is just passable.

10/10

Exceptional

26 Jan 2017

Verified traveler

Solid business hotel

It was a nice visit. While the location is somewhat isolated, and walking places is tricky, it was a good stay.

10/10

Exceptional

19 Jan 2017

Waleed Hosny

Close to lots of Restaurants and Acacia Mall

I found this hotel excellent. I can go after work for a walk till Acacia mall. The hotel is surrounded by many good restaurants. One of them is number one in Kampala. Names Meditreano. I think Protea Hotel is the best in his category.