The Biltmore Hotel Tbilisi

Georgia , Tbilisi
TBILISI, Shota Rustaveli Ave, 29
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75 reviews shown

8/10

Excellent

20 Jun 2026

Tatiana

Beginning the review with the area that needs the hotel’s most urgent attention: customer service. For a property of this scale and international profile, the service was surprisingly inconsistent. Many staff members appeared disengaged, often offering no greeting, no acknowledgment, and no willingness to assist. This wasn’t about their English; it was the absence of even a polite smile, a simple “hello,” or an attempt to clarify a question. I’m familiar with the more reserved service style common in parts of Eastern Europe and the Caucasus, where hospitality tends to be understated compared to Western Europe or the U.S. A calm, neutral approach is perfectly fine but what we experienced fell noticeably below that standard.For example, during the 6-8 pm lounge service, we were the only guests present, yet received no interaction at all from the attendant. No greeting, no check‑in, no acknowledgment, just silent placement of items when requested. At other times, staff walked by without eye contact or a nod. Even at check‑in, receptionists remained on their phones and continued their conversation with each other as we approached.

10/10

Exceptional

02 May 2026

Elena

Perfect view and helpful stuff

4/10

Poor

06 Feb 2026

Hessa

Room clean not good

6/10

Pleasant

31 Jan 2026

Kathleen

Staff was mediocre.

Hotel reeked of smoke.

10/10

Exceptional

16 Oct 2025

Johny

Clean room, great service

Leisure Partner

10/10

Exceptional

14 Oct 2025

Mohammed

Very good hotel

Friends_and_family Friends

10/10

Exceptional

07 Oct 2025

Miguel

Great staff. Clean . Safe ,
Great location
The lounge make it better

10/10

Exceptional

06 Oct 2025

Miguel

Clean room . Helpfull staff . Best place to stay in Tblisi !

Business_and_leisure

10/10

Exceptional

29 Jun 2025

Lali

I stayed at the Biltmore Hotel with my family for three days, and it exceeded our expectations. The hotel is impeccably clean and features a beautiful pool, dining area ,a and gym. The delicious breakfast was included in our stay, which was a great perk. The views of Tbilisi from the hotel are stunning, both during the day and at night. Additionally, the location is ideal for shopping and sightseeing, as it sits right in the heart of the city.

Leisure Family

8/10

Excellent

20 May 2025

Lena

good location, swimming pool, high rise

Leisure Family

10/10

Exceptional

18 May 2025

Chen

Central location

The service at the reception is very professional and helpful. I have stayed in all the luxury hotels in Tbilisi and this hotel has one of the best breakfasts. The rooms in hotel need a bit of refreshing. I been there 2 night and Jacuzzi in spa not worked ..

Partner

10/10

Exceptional

05 Sep 2024

Aron

This was my second time in this hotel. Probably the best in the entire city. Compatible with the best hotels in Las Vegas.

Leisure Self

10/10

Exceptional

28 Aug 2024

Matthew

The staff was great, which made my visit pleasant and memorable!

Leisure Friends

2/10

Poor

12 Aug 2024

Lorena

I didn't like the cleanness room ,dirty room, bad customer service ,ignoring customers demands

10/10

Exceptional

02 Aug 2024

Izabella

Loved it!

Leisure Friends

4/10

Poor

14 Jul 2024

Nesreen

Way overpriced for the condition and the quality of this hotel.

Leisure Friends

10/10

Exceptional

08 Jul 2024

Jorge

Beautiful classic and modern hotel

Leisure Partner

10/10

Exceptional

06 Jul 2024

Jorge

Beautiful hotel comnining classic and modern architectural styles. Excellent but exoensive restsurant. Great service.

Leisure Partner

10/10

Exceptional

05 Jul 2024

Aleksandr

Very good experience

Leisure Partner

2/10

Poor

23 Jun 2024

Ali

The hotel and service at hotel were great. My score and review is about awful Expedia customer service.

10/10

Exceptional

22 Jun 2024

KAREN

Great place

Leisure Family

4/10

Poor

22 Apr 2024

Mikhail

Old hotel

Leisure Family

10/10

Exceptional

06 Dec 2023

Tamara

Biltmore Hotel is a beautiful place to stay, the hotel staff is very friendly and helpful. It is in the center of the unique Tbilisi city on a very green street. We got sick with Covid 19 and the staff did everything possible to accommodate all our needs. They called doctors and delivered medication and food to our doors. I would highly recommend staying in this wonderful hotel.

Leisure Partner

10/10

Exceptional

10 Nov 2023

JASSIM

Excellent location

Business_and_leisure

10/10

Exceptional

02 Nov 2023

sultan

All was good

8/10

Excellent

14 Sep 2023

MARY

For the amount of money paid for Deluxe suite it was dirty , Toiled did not work ! Lots of dirty areas in room ! Not worth 300plus per night!

Leisure Partner

10/10

Exceptional

12 Jul 2023

Dinesh

This was a great hotel. Enjoyed the facilities. We had a few special requests and they accomodated them with no issues. Loved it. If i am in Tbilisi again, i am staying at this hotel.

Business Friends

10/10

Exceptional

08 Jul 2023

lera

We like everything but prices

6/10

Pleasant

07 Jun 2023

Laura

Concierge and the people standing in the lobby are not helpful or welcoming at all.

Leisure Partner

10/10

Exceptional

24 Apr 2023

Alim

Excellent hotel. Great facilities and clean.

Business Friends

4/10

Poor

23 Jan 2023

Arman

Maybe its the country and the people but I just did not have a good time. Hotel is built for couples and not family.

Business_and_leisure Family

4/10

Poor

11 Dec 2022

Gregory

Very low level of service

Business Friends

10/10

Exceptional

24 Oct 2022

saad

Thanks to Ms.Anna and Khatoon for there nice recipients and help.
The only thing is that they refused to let me use the mini bar refrigerator for personal use.
Nice view and delicious food from room service arabic tv channels and big room.

Leisure Friends

10/10

Exceptional

22 Oct 2022

Abbasova

Bad service

Business

8/10

Excellent

07 Oct 2022

michelle

servise was so so

Leisure Partner

2/10

Poor

21 Jul 2022

Michel

Terrible mattress, staff doesn't speak English. Locking the refrigerator at night to conform to Sharia Law. Harassing us for breakfast money. Closing the pool early. Just q disappointment. STAY ELSEWHERE

Leisure Family_with_children

10/10

Exceptional

20 Jun 2022

Verified traveler

The building, staff, restaurant, and everything else about your facility are all wonderful. By far the best hotel in Tbilisi!
The building is one of the former Georgian Parliament buildings and is absolutely marvelous. The technology and all furnishings are all modern and refined.

Business_and_leisure Partner

2/10

Poor

31 May 2022

Verified traveler

Do not lodge here. They have a weird policies

I ordered for a food through the Bolt app and they didn’t allow the courier to bring the food up to me, I explained to them that I’m about to take my shower and if someone can bring the food to me, that would be fine. And Receiptionist had to tell me that it’s the hotel policy. A policy that only favor the hotel they mean, cause the guest didn’t order the food from them. You don’t expect a guest to pay that amount of money and you still won’t allow order to come up. This is the first time I’m facing this issue. I had to tell them to return the food back to the restaurant. I don’t expect anyone who doesn’t eat their local food to lodge in this hotel if you would be ordering food from outside. So sad for a 5 star hotel to places that policy.

8/10

Excellent

07 May 2022

Abdul Rasheed

Excellent views from 25th floor.

10/10

Exceptional

02 Feb 2022

Pam

The staff are extremely nice and helpful. Delicious breakfast. Beautiful glassed area full of light in which to enjoy breakfast. Convenient location.

Leisure Family

10/10

Exceptional

05 Jan 2022

Zeyad

Best hotel

I will book agin and again in this hotel perfect

Friends_and_family Friends

10/10

Exceptional

05 Jan 2022

Zeyad

Best in the area

Amazing and perfect hotel in Tbilisi room size are very good, friendly staff also the toilets has cleaning hose.

Friends_and_family Friends

10/10

Exceptional

31 Dec 2021

Akaki

Great hotel !

Stay was ok
Very clean place
The hotel also bear for me to stay much more i needed
Very plesent people

Business

10/10

Exceptional

22 Dec 2021

Erez

Very nice check in, beautiful spacious room with gorgeous view. Friendly staff, great spa.

Business_and_leisure Self

10/10

Exceptional

19 Dec 2021

Keith

Beautiful

Leisure Family

6/10

Pleasant

14 Dec 2021

Shahin

The property is located in a very great place, it is very clean and staff were friendly. However, I was expecting a higher degree of hospitality from a 5 star hotel. I booked two separate room, one for my recently married friend and his wife and one for myself. I contacted the hotel to have a honeymoon package ready for my friends case, however, they returned to me when my friend and his wife were already checked in. Basically they basically ruined my surprise plan for my friend. In a five star hotel, we could not find a shoe polish, or cleaning rug, neither we could find a tooth paste nor a tooth brush. Aside from this, the rest of the things were good.

Leisure Family

10/10

Exceptional

05 Dec 2021

Danna

We chose The Biltmore primarily because they have a marvelous swimming pool; it did not disappoint! It is open for long hours and we often shared this huge pool with one other guest. But in addition, every member of their personnel was extremely helpful and often had very good English skills. Anna, at reception, managed to get our Green Passports on our phone; we had heard about them but did not realize they would be needed to get in to so many places. We ate breakfast in the Restaurant Sonnet and it offered a generous buffet; we did not include breakfast when we booked our room and we paid less for the same breakfast. We also ate two meals at Xeme, the spectacular restaurant on the 31st floor. The view of the city is amazing both day and night. The menu is quite limited but we found good choices: the grilled beef tenderloin (rare is not in their repertoire!) and the roast chicken were excellent. Prices were very reasonable. We live in Gori, Georgia, and will definitely return to The Biltmore when we want a few days of luxury. It was a delightfully three days.

Leisure Partner

8/10

Excellent

23 Oct 2021

Muneer

Nice location but staff still need training
When we order we included breakfast , they refused to include it unless we pay extra
And I refused to pay , we used to go eat outside hotel
Better food and way cheaper , just outside the hotel opposite side

Business_and_leisure Family

8/10

Excellent

18 Aug 2021

Danya

very good

Leisure Family

4/10

Poor

16 Aug 2021

Sergey

Bad experience

I can not open the freege, kettle is not working. The mixer in the sink sprinkled in different directions. The room was smoky (than we change it). Its not 5 star hotel!

Partner

10/10

Exceptional

29 Jul 2021

Alfredo

Amazing view of the city

Amazing view of the city

Partner

10/10

Exceptional

04 Jul 2021

Verified traveler

Comfiest bed ever

The Biltmore is an excellent hotel. We felt very taken care of during the entire stay. Our room had THE comfiest bed ever - I was tempted to stay in the room the entire time. The hotel even helped us arrange a pre-travel PCR test, which was so helpful. I would highly recommend anyone stay here for some pampering!

Partner

10/10

Exceptional

01 Jul 2021

Verified traveler

Excellent hospitality & professional attitude right from the check-in to checkout...

Fantastic view from the Deluxe room, with high class inroom facilities...
They need to upgrade the tvs with smart tvs to have better access through device mirroring solutions.

Business_and_leisure Partner

10/10

Exceptional

18 Jun 2021

biplab

Fantastic Hotel

Excellent overall.

Partner

10/10

Exceptional

19 Apr 2021

Verified traveler

Really enjoyed my stay here, actually extended it even though originally I considered trying another hotel in the city.

Location is convenient, if you like a view the views are incredible, and it has a great gym, sauna and pool.

The rooms are also huge and very comfortable bed. Would stay again if I visit the wonderful city of Tbilisi.

Leisure Self

10/10

Exceptional

15 Dec 2020

Branimir

Tbilisi Central stay

Excellent 5 star hotel in the heart of Tbilisi with professional staff. Everything is served at the glance of your hand and as per your wish.
I wish I stayed there under no pandemic restrictions, but would definetly return once pandemic is over to fully enjoy hotel facilities including SPA, swimming pool and the restaurant on the top floor.

Partner

10/10

Exceptional

11 Mar 2020

Lovely hotel. Beautiful property, amazing views. Great location at Rustaveli.

Leisure Friends

2/10

Poor

12 Feb 2020

Verified traveler

Extremely rude staff at reception. Speaking about us in their language

Leisure Friends

4/10

Poor

24 Jan 2020

Kris

Looks impressive but service poor , ‘Club’ lounge pathetic and breakfasf appalling - bethroom smelly. Go to one of the other 5 stars in the city

Business Self

10/10

Exceptional

24 Dec 2019

Orit

It was registered that the room is for 3 adults but the beds are sufficient for 2

Friends_and_family Family

8/10

Excellent

21 Dec 2019

Salem

Nice place in city center
every facilities closed ( supermarket- currency exchange- bank- etc)
location is perfect in Tbilisi
Nice street for walking
Many stores around hotel
- price pit expensive compare t other around

Business Family_with_children

6/10

Pleasant

03 Sep 2019

TARIQ

please improve brkfst menu it is not upto 5star hotel

Leisure Friends

8/10

Excellent

02 Sep 2019

MOHAMMED

Nice hotel with a great view of the old city.

Excellent hotel, only 10 min from the old city, and close to Dry Bridge market. have stayed in the 16th Floor and i had a great view of the whole old city.

Partner

6/10

Pleasant

30 Aug 2019

Verified traveler

Hotel is great. The sad thing is that they are locking ur minibar while ur staying even tho I had my credit card charged 200 lari for deposit.

Friends_and_family Family

6/10

Pleasant

14 Aug 2019

Michelle

The hotel looks amazing, the rooms also looks fantastic.
The staff were helpful.
Our problem was that at the first night we arrived very late at night,
We ordered food from room service and we had some leftovers of pizza so we put it in the minibar fridge. My mama raised me that i ll never should throw food to the trash, there are people that have nothing to eat..
Day after we went to a tour and when we came back to the room, the pizza was out from the fridge on the desk and they locked the mini bar..

Partner

10/10

Exceptional

25 Jun 2019

Verified traveler

The hotel location was perfect. I could walk to museums and shopping within minutes.
Since the building is extremely tall, I could find my way back quite easily. And I usually become lost or disoriented with my wandering style.

Leisure Self

10/10

Exceptional

17 Jun 2019

Erik

Beautiful, new, well maintained. Clean and looks good.

Leisure Family

4/10

Poor

10 Jun 2019

Kalpana

Bad experience

The Biltmore Tbilisi is overpriced for what they offer. The lobby is dated and needs redecorating. I booked a club room so we can access the business lounge. We had no housekeeping the first day. The club lounge is not worth it, it's a tiny space with huge Windows. When you are eating breakfast it is too hot and they don't have blinds for the Windows. The breakfast is poor...small selection and not delicious. There is no decaf coffee and only two types of juice. The girls working in the lounge are rude....nobody offers you a drink when you enter the lounge, you have to ask them. They then respond quite aggressively. I asked if I could take some cold water...the girl asked if I was taking it to my room, when I said yes, she told me I cannot take it and have to call room service. In the evening we had drinks in the lounge, the pregnant girl working there was so inappropriate with my partner and made us very uncomfortable. Our key never worked for the entire stay so we had to keep going to reception to get new keys. Their pool area is poorly organized....not enough loungers for such a large hotel. Overall a poor experience at the Biltmore.... For a 5 star hotel all of the above is unacceptable.They also say the Azura lounge is open from 9am which is not true. I will not choose this hotel again and will not recommend it. We stayed at Sheraton Tbilisi and Radisson Blu hotels which are much better.

Partner

10/10

Exceptional

07 Jun 2019

Kent

Good location, friendly staff

We spent five nights at the Biltmore in Tblisi for a short vacation. The hotel staff was friendly, helpful, professional, and they wanted us to enjoy our stay. The room was spacious with a good view of the city. The bed was extremely comfortable. There was a slight problem with the room's air-conditioning, but when we informed the hotel they quickly fixed it. Overall, our stay was excellent.

Partner

10/10

Exceptional

06 Jun 2019

Jo Ann

Exceptional hotel

Exceptional hotel. Everything’s perfect. Service is outstanding from every staff member. Room was spacious. The $37/room for breakfast, tea and happy hour was a great deal. Location is perfect and we walked everywhere. Can’t wait to return.

Partner

8/10

Excellent

02 Jun 2019

Yevgen

Excellent location,Nice rooms,Nice pool and fitness

Leisure Family

6/10

Pleasant

02 Jun 2019

Crystal

I had to call several times to have my room cleaned and the staff seemed to not understand English when ordering room service.

8/10

Excellent

19 May 2019

Verified traveler

First time in Tbilisi

This was a short one-week visit to Georgia to meet family. The hotel was very nice. I was a little disappointed there is no business center in a hotel of that size, but the staff offered to print things for me.

Partner

8/10

Excellent

06 May 2019

Adam

Rude people in front

When you go to 5 star and some beef head door people look at you like your an alien and don’t open the door or say hello then it matter how much you spend on hotel . Maybe that’s the way it is Im Saudi Arabia but I didn’t go to Middle East . I stayed at 3 other hotels in Tbilisi and this was the coldest reception waiters and service people ever . Maybe they deal a crowd that this hotel attracts . I’m not interested in staying here when I don’t feel welcome.

10/10

Exceptional

02 May 2019

Verified traveler

I like the location and the bathrooms.
I didnt like the bed and the noises from the street.

Leisure Self