Name: Rustaveli Hotel
Address: Shota Rustaveli Avenue, 28, T'bilisi, 0108, GE

6/10

Pleasant

03 Nov 2025

Michael

ok

6/10

Pleasant

03 Nov 2025

Michael

ok in some ways, room was ok, but urine smell in lobby could not make this a place i would return to

2/10

Poor

31 Aug 2024

Alexandre

The stay itself was ok, but the problems started later. The hotel double charged me for my stay. I fully paid at the reception when checking in using their QR code system. However, 10 days later, they charged my credit card again for the full amount of the reservation. I tried to contact the hotel via the phone number provided. They never pick up the phone even though I was calling them around 10 times over the course of a few days. I contacted Expedia customer service, but they were unable to contact the hotel either suggesting to dispute the transaction with my bank. Be aware that if something goes wrong, reaching the hotel after your stay will be impossible.

Leisure Family

10/10

Exceptional

19 Apr 2023

Alexander

Very nice, friendly stuff. Great location. Clean rooms, high sealing and lots of loght. I would stay again. Or recomend others to stay here.🙂👍😀

Leisure Self

10/10

Exceptional

15 Oct 2022

Jason

Overall clean and comfortable stay.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Sep 2022

Jason

A lovely hotel with 5 meter high ceilings. Definitely worth the price. Very elegant touch and artsy. Would gladly go back again. Highly recommended.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Sep 2022

Odel

What a wonderful cosy and beautiful hotel. We will definitely be returning. The staff are friendly and wonderful. The room is clean and comfortable. The area is excellent, central.

Leisure Family

8/10

Excellent

03 Aug 2022

john

The outside is a very old building that needs work
Inside my room was very nice and clean
And they were helpful in getting me to airport in wee hours of the morning

Self

6/10

Pleasant

07 May 2022

Shahla Biniazian

Great holiday

When we were looking to book a hotel ,rustaveli hotel was one of more expensive hotels in website with beautiful photos and grate location but at the start, we stocked in very old and dangerous elevator.
inside hotel was dirty and people been
working and repairing inside the hotel
.
Smell of painting was so strong,
Photos we saw in booking page were completely different with the room we got .
I really love hotel's breakfast but we preferred buy our breakfast outside because of very poor service .there was not even enough shampoo, soup and towels.
The room haven't been cleaned in second day and when we asked they did it for next few days.
Staffs been very friendly and helpful. The hotel is in grate location and close to town centre and many places people wish to visit but we don't recommend it at all.We have to say Georgian people are very very friendly and we really enjoyed it and definitely come back again.

Partner

10/10

Exceptional

04 Nov 2021

Walter

Classic Charm

Extremely nice and helpful staff. That is why we returned. We had a balcony on the street, but found the traffic a bit noisy. We asked to shift to a side balcony, and slept fine, so that is what we would recommend. The breakfast worked very well for us.

Partner

10/10

Exceptional

04 Jul 2021

Sally

Pleasant

Definitely better than expected. I had a seating area with a couch and two lounge chairs in the room next to the bedroom. AC and wifi worked well, customer service was AMAZING. Very focused and attentive. Location was great, right on rustaveli street (less than a 10 min wall to liberty square). Would recommend!

Self

8/10

Excellent

29 Jan 2020

Дмитрий

Приветливый персонал, очень хорошее расположение, вкусные завтраки.

Leisure Family

10/10

Exceptional

15 Nov 2019

Robert

Gem of Tbilisi

Lovely helpful staff. The place has a very nice vibe. Old world- not corporate. When I return to Tbilisi I would not consider staying anywhere else.

Business

10/10

Exceptional

26 Sep 2019

Marina

Amazing staff
Amazing spirit of kindness and welcoming to the country and the whole nation of Georgia
I never in my adult life traveling all over the world been treated with such respect and desire to be helped and welcomed
Thank you to all staff and Tina and management

Friends_and_family Family

8/10

Excellent

31 May 2019

GRIGORI

The hotel location and staff are excellent

It was very nice and pleasant experience despite the fact that the hotel is in the old building, still going through the reconstruction and refurbishment. The building includes also many private apartments, not related to the hotel. However, the hotel has a separate entrance. The rooms, including bathroom, are clean, with well-working airconditioning and wifi. The breakfast is relatively simple but good and very fresh (!). The hotel staff is just fantastic, very friendly and helpful. The location is excellent.

Partner

10/10

Exceptional

03 Aug 2018

Steve

Staff was very friendly and helpful. They cleaned our room according to our schedule.

2/10

Poor

10 Jun 2018

Verified traveler

Don't understand the good reviews.

Noisy, dirty, small.
Its not a cheap hotel, 80 usd per night, elevator is terrible, building condition is poor. Shower and matress are in poor condition and the towels were stained.
A lot of noise coming from the street as well.
My only guess that the good reviews are from people who had no expectations at all or low standards.

Partner

10/10

Exceptional

29 May 2018

Walter

Charming Comfort.

The hotel is absolutely charming. The staff could not have been more helpful, and the breakfast manager was careful and attentive. It was a great breakfast. I would not consider any other hotel if I have the chance to return to Tbilisi. Thank you!

8/10

Excellent

26 Nov 2017

Walid

Good stay

Good stay, room and bathroom clean and pleasant, good wifi, hotel rooms on the second floor in a building, breakfast good but could be enriched further

Partner

6/10

Pleasant

26 Oct 2017

Verified traveler

A really great location, but breakfast not great

I booked this place because it was near two meeting venues. It happens to be on the central street in Tbilisi and near shops and restaurants. The place is spotless and very comfortable. However, the breakfast is not that imaginative or worthwhile. And the staff's attentiveness really depends on who the staff are. Two out of 4 front desk staff were very helpful; the rest were just ok.

8/10

Excellent

16 Jun 2017

Frederico

Room #3 is very nice!

8/10

Excellent

05 Jun 2017

Bindu

Comfortable stay at perfect location

Comfortable room with great service at a perfect location close to bars and restaurants. The hotel exterior photo is misleading as the hotel is located only in one of the floors. A noisy bar on the ground floor kept us awake till early hours of the morning on our last night.Breakfast is not much to write home about especially for a vegetarian. But otherwise a perfect stay - clean sheets and bathroom, great water pressure with warm water and helpful staff who helped us plan our day trips. Will definitely recommend and stay again.

Family

8/10

Excellent

04 Feb 2017

David

Convenient for business and tourist

Very comfortable. Hotel is well located in centre town yet walking distance to the old city.

8/10

Excellent

19 Jul 2016

Imaobong

Brilliant hospitality

Hotel manager was amazing the staff were really helpful and the location was great

Partner

10/10

Exceptional

12 May 2016

Verified traveler

Nice hotel very warm and welcoming

The hotel was more then we expect.
Maybe the only hotel we were in Georgia that nobody smoked in the lobby.

The hotel staff was very nice and they helped us getting information about transportation.

We recommend to stay in this hotel.

8/10

Excellent

09 May 2016

David

Cash only!

We stayed for 6 nights. The staff was excellent, but having to pay in cash was a surprise. If your credit card abilities have been discontinued, this should be told to guest in advance of their arrival.

Partner

8/10

Excellent

13 Mar 2016

Verified traveler

Hotel offered a nice benefit of free airport pickup if staying 3+ nights. Easy to get around from the hotel area, plenty of restaurants. However, upon retrospect, the Old Town area would have been nicer for tourism. Most staff were very helpful and friendly, but the one who checked us in did not say a word, so I did not know about some of the features of the hotel, such as the possibility to get their help arranging tours. Room was large, but bed was too hard and not comfortable.

Partner

10/10

Exceptional

01 Jan 2026

kaan

noel pazarı ve şehir merkezinde olduğundan dolayı bu oteli tercih ettik çok ilgililerdi çok memnun kaldık

8/10

Excellent

20 Oct 2025

Tufan

This place provides affordable access to all parts of the city with its perfect location. It also allows you to experience the authentic architecture and organic living circumstances in the city.

Partner

10/10

Exceptional

24 Sep 2025

Bahar

Sevimli ve özlenesi bir otel

Girişi korkutucu olsa da konsepti ve odamı çok sevdim , çalışanlar her konuda çok yardımcı oldular ve güler yüzlülerdi, konum olarak çok merkezi, oda temizdi,rahatsız edici şeylerden ; çok gürültülü olmasıydı, araba sesi ve gün içi elektrikli süpürge sesi uyumamama bazen izin vermedi, girişi ve asansörü de çok ürperticiydi tek gittiğim için biraz tedirgin oluyordum giriş çıkışlarda
Genel olarak ama çok özleyeceğim bir otel olacak.

Self

6/10

Pleasant

25 Oct 2023

Reto

Sympathisches Hotel, aber mühsam

Lage gut, zwischen zwei U-Bahn-Stationen. Personal, abgesehen von einer Ausnahme, nicht gerade freundlich, eher desinteressiert, nicht englisch-sprechend. Hotel eigentlich recht sympathisch, doch auch ziemlich mühsam, ich z.B. musste bei jedem Zimmereintritt mindestens zehnmal den Zimmerbadge gebrauchen. Geheizt wurde von sechs Nächten nur ein einziges Mal.
Schlechte Isolierung - kann also relativ kalt werden.
Verlangen Barzahlung, keine Homepage, vorgängige Kontaktaufnahme für Ausländer nicht möglich. Ausserdem hat der versprochene Transfer vom Flughafen nicht geklappt, kein Wunder, konnte ja auch kein Kontakt aufnehmen.

Self

2/10

Poor

24 Aug 2022

hakan

Liar workers, ruined and idrty building

It is not as same as in the picture, building is very old and rusty. There were ruins in the coridor and stairs. Elevator was old and now working when i arrived there. There is no direction in the coridor to find it. Floor is very old and made by wooden therefore when someone walks you directly here. It was very noisy and i could not even sleep when i arrived there it was almost 4 pm in the morning. Room was full of smell with mold, there was not any fresh air in the room. Towel, sheet and carpet was dirty. Breakfast was very poor, when i would like to chechk out early and reimburse my payment they said ok but then hotels.com contacted with them, they said no they did not accept me to leave. Can you imagine i stayed only few hours and i said no i do not want to stay any more !!! My original stay was 3 nights but i stayed only 5 hours in the room, after breakfast i had a meeting and came back then checked out in the afternoon. Poor service, poor english, dirty atmosphere! I will no more stay in this hotel, it was my first time and i would like to stay at the centre of Tbilisi so i choosed Rustaveli street. Next time there is no way to stay in this ruined building. They were even liar to pay my unstayed night!

Business

4/10

Poor

27 Sep 2019

Nadia

Kan inte rekommendera hotellet

Jag bokade ett rum för fyra vuxna personer på två nätter (24/9-26-9) och fick ett rum för tre personer. Vi kom till hotellet kl.02 på natten (25/9). I rummet var en dubbelt säng och en bäddsoffa för en person med en kudde (bara tre handdukar var i rummet). En person av min familj var tvungen att boka ett annat hotell och lämnade oss kl.08 på morgonen.
När vi checkade ut (26/9) frågade jag kan jag betala 25 dollars för att stanna kvar på hotellet till kvällen ( jag kollade på hotells.com sidan att det finns lediga rum). På receptionen svarade att jag behöver betala 50 dollars kontant ( därför att terminal fungerar inte). Jag kände mig lurad och ville inte betala 50 dollars och stanna på hotellet.

Family

10/10

Exceptional

16 Aug 2019

kaan

Perfect location,bad breakfast but overall it eas pretty nice stay.

Friends

8/10

Excellent

24 Sep 2018

Dorte

Very good central position.

Just one nihgt here. Good central position on the mainstreet. The room towards the backyard was very quiet and comfortable. Good breakfast, but the breakfast restaurant is very small. Friendly staff. Unfortunally we cannot give points for the very poor internet. It did not work in the room, only in the hallway, quite weak.

Partner

10/10

Exceptional

17 Jul 2018

ABRAHAM

WONDERFUL - נהדר

המלון בן 15 חדרים ברחוב הראשי של טביליסי בין 2 הקניונים של העיר. חדרים נוחים ונקיים.ארוחת הבוקר מספקת . אבל העיקר פה הוא השירות אספרסו יוכן ללא תשלום בכל עת. פירות יין ועוגיות חופשי. וההרגשה של בית. אין דברים כאלה.

Partner

10/10

Exceptional

24 May 2018

Guro

Sentralt og bra

Overnattet på dette hotellet bare en natt. Veldig sentralt, hyggelig betjening og grei frokost. Kunne gjerne bodd her igjen. Har ingen problemer med å anbefale dette hotellet til andre.

Friends

8/10

Excellent

25 Jul 2017

Adnan

Great location, staff and room

Great, service minded staff and excellent location. We stayed in wrong room type first two nights until we discovered ourselves. However, the hotel manager rearranged to the correct room for the rest of our stay without any problems whatsoever. Adequate breakfast.

Family

10/10

Exceptional

09 Jul 2017

Evgeny

Отелю есть над чем работать

Отель расположен удачно - в тихом центре, остановка автобусов в 40 метрах, до метро 15 мин прогулочным шагом, до площади Свободы три остановки автобуса.
Завтраки без изысков, но есть все необходимое.
Персонал дружелюбный, отзывчивый. Wi-Fi шустрый, много телеканалов на разных языках. Кондиционер мощный и не шумный. Есть мини-бар. Полотенца меняли каждый день. Это плюсы. Минусы тоже есть.
Начало завтраков в 9 часов, поэтому начало экскурсий приходилось выбирать с учетом этого фактора. Помещение для завтраков маленькое, тесное, столиков всем хватало не всегда. Хлеб на завтрак приносили через полчаса после его начала. В нашем номере 10 дней протекала душевая кабина, на полу всегда была вода, вместо устранения протечки давали второе полотенце под ноги. Уборка номера осуществлялась после обеда, иногда под вечер, это создавало нам неудобства. Ковровое покрытие не пылесосилось, пыль на подоконнике не вытиралась. Удивило отсутствие городского телефона, поэтому связь с гидами связывались по Viber или Telegram. В отеле нет такой услуги, как стирка. Согласились постирать футболку с пятном от мороженого, на другой день вернули полинявшую, деньги взять, правда, постеснялись. В дни проживания в отеле мне исполнилось 70 лет, обычно во всех отелях мира отеля поздравляют - утром или вечером, здесь промолчали. Дело не в цветах или торте для именинника - дело в отношении к постояльцам, это уровень профессионализма.
Выберу ли я этот отель снова при посещении Тбилиси? Не знаю. Подумаю.

Partner

6/10

Pleasant

27 May 2017

Anders

Ikke anbefalelsesværdigt

Der var høj musik til sent ud på natten. Synes ikke jeg kan anbefale hotellet.

Partner

10/10

Exceptional

23 May 2016

Albert

Italien in Tbilisi

Da in Tbilisi Hotels eher teuer sind haben wir uns ein Hotel für einen bezahlbaren Preis und doch im Zentrum gesucht. Das Rustaveli hat sich für uns als ideale Wahl herausgestellt. Die Zimmer gross und sauber Frühstückbuffet klein aber sehr gut. W-Lan kostenlos und schnell. Da gegenüber vom Hotel und im Innenhof (Italien in Tbilisi) gebaut wird war es manchmal ein bisschen lauter, aber nicht unangenehm. Zur Zeit werden die Zimmer mit neuen Teppichen ausgestattet was sicher keine schlechte Idee ist. Das Personal sehr freundlich und hilfsbereit, wir werden gerne wider dort buchen.

6/10

Pleasant

19 Apr 2016

turgut

Tiflis te iş seyahati

iş gereği bulundum temiz mütevazi bir otel