Carousel Hotel

8/10

Excellent

28 Jun 2026

Melvin

Todo súper bien

Family_with_children

4/10

Poor

28 Jun 2026

Letty

I booked a room for 3 nights. I had read reviews by others and now feel it’s very overrated. I know it’s an older property but expected more. I would not say the property is dirty but it really shows wear. Also, they need to get a new linen service. The towels were the worst, very rough. The mattresses were very hard and of poor quality. Not the hotels fault but the room next to us had a very loud group that was up until 3 am.
I got the sense that there were guests that were disappointed as we were. We seemed out of place surrounded by groups of partiers. There is nothing wrong with that but if you are looking for a nice, relaxing, upscale hotel this is not the place for you.

Family

8/10

Excellent

26 Jun 2026

PAUL

There was 1 staff member who was overwhelmed with the influx of guests at and the service request and it showed with her frustration in handling customers complaints. I had an issue with the access cards given to me in gaining access to my room 204 on 6/19/26 and her initial response was it was not her problem when she was prompted by the staff for assistance who was doing the check in.

Family_with_children

8/10

Excellent

26 Jun 2026

Dawn

We enjoyed our stay!
Room was clean and the restaurant outside was great!

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Angela

We brought our great niece for a couple days, we had a few issues. We had trouble with volume for tv, no stopper to take a bath, one of the rides that you used point card on did not work and kiddie pool not filled and indoor pool closed twice and hot tub was shut once. Hotel needs to invest in more updates. Overall our great niece had fun she loved the ice skating.

6/10

Pleasant

25 Jun 2026

Katie

Rooms could use an upgrade. Ice rink and beach facilities were great. Please bring back the ice show!!!

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Robert

Check in was terrible.. we stood in line for 50 minutes to get our room..

Friends

8/10

Excellent

24 Jun 2026

Sharon

We had to call for towels and etc. Did not have a coffee pot in the room had to call for that. Kitchen sink was plugged up. All in All, the room was very clean, quiet and nice it was overlooking the ice ring.

Partner

6/10

Pleasant

23 Jun 2026

Megan

The outdoor pool, patio, and bar were closed during our stay. The indoor pool was extremely hot and uncomfortable. We had two rooms booked -one room was very nice and clean while the other room had broken doors, stained bedding and shower curtains, the lock on the patio door didn’t lock which was discouraging when younger children were with us. The restaurant food was average. The staff were helpful and accommodating.

Family_with_children

2/10

Poor

23 Jun 2026

Zahid

dirty rooms. only one elevator running and people have to wait in line. pool was not clean. people were leaving cause they found lice on their towel

Family_with_children

6/10

Pleasant

22 Jun 2026

Liliana

I stayed here for a short weekend getaway with my family. We booked two rooms that were side by side.

Initially everything was good. Check in was smooth and easy. Our room was nice and clean. Assistance was offered to help bring our luggage up.

Upon arriving to our room, we noticed there weren’t any towels provided so we called to notify the front desk. They said that they would send someone up and no one showed up. I called a total of 4 times before we got towels the next day.

That same night, we noticed that the sheets had not been cleaned out of the futon. We called to request new sheets and again, they finally replaced those sheets the next day as housekeeping came to clean the room.

Our kitchen sink began clogging up on the second day. We did not notify the front desk since we had tried several times to get someone to our room unsuccessfully.

My daughter lost her iPad that day we arrived and was unable to locate it during our stay. Her location showed that it was somewhere in the hotel. We notified the front desk and security immediately assisted us in looking for it. Thankfully, the iPad was stored away with security after finding it in the lobby area.

The hotel felt safe and staffed at all times. The location was great. The food and drinks were good at the bar and grill by the pool. Plenty of things for kids to do.

Family_with_children

6/10

Pleasant

20 Jun 2026

Paul

No towels. Broken elevator. Bad internet. Fuzzy tv. Staff tried to deliver towles at 1130 at night while we were sleeping

Family_with_children

4/10

Poor

20 Jun 2026

Jon

We requested a crib before we got there and they did not provide a crib at all. Also housekeeping did not provide what we needed. Staff said we will provide with the request and they never did. Also there was a few days where we had to go down and ask for towels and wash rags which they provided towels and hand towels to wash with. Will not stay there again.

Family_with_children

4/10

Poor

19 Jun 2026

Ronize

Outdoor pool n bar closed and people wasn’t notified. Cup of urine left inside closed in the room. So looks like room was not properly cleaned. Housekeeping Staff Didn’t barely spoke English. Table in the room dirty. Useless skating rink. No air conditioner in the hallway. Very disappointing stay

Self

6/10

Pleasant

19 Jun 2026

Jenel

Property is old and it shows. Things are just old here. Rugs in the hall are worn with holes, ceiling tiles have water and mold stains. Room furniture is dated and worn. No plugs for modern phones or devices. Only one regular outlet between beds. Window bar was broken. Bathroom knob was loose and hair dryer was not great. Sign on back of room door for exiting hotel in case of fire was completely missing. Restaurant was not worth the money with few options. Outdoor pool was out of order so we can’t comment on that. Indoor pool was nice and warm but cloudy. Indoor hot tub was nice, but only warm not hot. Indoor pool area was old looking with cracks in concrete around pool and hot tub, and a dirty looking ceiling. Outdoor faucets for cleaning sand off of feet were missing in places and again just old. It’s a fine place to stay for a day or two. I wouldn’t want to stay here longer than that. Keep your expectations low and you will be good. Hopefully, this property will get a redo soon as it could be a great place to stay rather than just an ok one.

Family_with_children

10/10

Exceptional

18 Jun 2026

Tia

Everything you need is there ...indoor & outdoor pool ..hot tub..indoor ice skating..restaurants

Family_with_children

8/10

Excellent

18 Jun 2026

Charlene

Beach view wonderful. All good. EXCEPT only 1 towel, no hand towel or washcloth for a double room for two nights.

Self

2/10

Poor

17 Jun 2026

Samantha

The outdoor pool was closed for maintenance and there was no notice. The staff was not friendly, things broken in the room, broken bed, and gum on the balcony.

Family_with_children

2/10

Poor

17 Jun 2026

Andrew

Half of the bathroom was broken, cabinets, metal bar hanging from the wall. Tv didn’t work in the room, and both lightbulbs were burnt out. The staff was helpful in getting us a room, but after spending almost two thousand dollars to stay here I definitely would have expected more.

Family_with_children

6/10

Pleasant

17 Jun 2026

Lori

Pictures are different than what room we paid for. We had a view of the top of a building on Oceanside.

Friends

6/10

Pleasant

16 Jun 2026

Narae

The room was somewhat okay, a bit on the older side. The rest of the building was pretty nice, the views are immaculate. Staff was rarely needed/seen, however the front desk agents were SO helpful! The building has access right to the Beach with a private walkway. I especially loved that our balcony was private ! Other than the negative parts such as the ac being on the weaker side, the elevator being down in the ocean view building, and the raunchy service elevator we had to use, the building was fairly nice. Would recommend . However it would be better just to get a condo if you have a family !! The pool was nice and heated too, and the hot tub was just amazing. A bit overcrowded because of the outdoor pool being closed for construction, but nice. 😊 visit was pleasing. I do recommend!

Family

6/10

Pleasant

16 Jun 2026

Jamie

Check in experience was great! The room needed updating—very noisy in the room from the atrium area! Hard to sleep with lights from hallway and atrium. In addition, I had to call multiple times for towels as the room had none. Towels were never delivered. Overall probably will not stay here again.

Self

10/10

Exceptional

15 Jun 2026

Joseph

This place was amazing!! Spacious rooms, very clean, so much to do there. Free pictures!! Convenient and so close to everything! Friendly staff! Very affordable!! Loved this place and will be back!!

Friends_and_family Friends

2/10

Poor

14 Jun 2026

Katie

Worst experience I’ve had to date. Housekeeping was a joke. The room wasn’t clean. Not enough towels for how many guests we had. The balcony was absolutely disgusting it was sticky, there were things melted on it and gum. The air conditioning felt cold and sticky in the room there was no way to adjust it. The drawer handles were sticky. We weren’t given anything at check in for pool codes, so not disturb, maps for the property nothing. I went down to tell them about the balcony and showed photos. They assured someone would be up to clean it within 10 minutes. It was two hours and it was still sticky after. At checkout I said I was there to checkout, he asked me what room and that was it said you’re good. No print out of itemized list, I had to ask for it. And he didn’t even ask how our stay was. Gave me the paper and looked back down. That was just a summary. We will not be going back. At all. Do not recommend.

Family_with_children

4/10

Poor

14 Jun 2026

Jayne

The staff was ok except the front desk. Rude.....ekevator was down for 2 days. Room was not attended for the 4 days we were there.

Partner

4/10

Poor

13 Jun 2026

Taras

The hotel has a great concept and a unique atmosphere. The restaurant, beach access, and outdoor pools were enjoyable. Unfortunately, the property feels outdated and poorly maintained. The biggest issue is the noise. Guest room doors face the indoor atrium with the ice rink, and the sound insulation is extremely poor. Throughout the night, people were shouting, singing, and talking loudly, and it sounded as if they were right outside the room. Although there is a quiet-hours policy after 11 PM, it was not enforced, even after complaints to the front desk. We also reported that our room door had nearly a one-inch gap at the bottom, allowing even more noise into the room. The front desk said maintenance would fix it, but nothing was done during our stay. Housekeeping is only provided upon request, but guests are not informed of this. As a result, rooms may go days without cleaning, fresh towels, or trash removal unless specifically requested. Another recurring issue was the room entry door, which often took several attempts to unlock and open. Other guests reported the same problem. The indoor pool appeared neglected, and the water looked noticeably dirty. Overall, the hotel has potential thanks to its location and amenities, but poor maintenance, lack of noise control, and service issues significantly impacted our experience.

Family_with_children

10/10

Exceptional

12 Jun 2026

Hannah

Everything was great! Like our own resort and don’t have to travel far to get there. Love having bands at the tiki bar and food was great yet expensive

Partner

2/10

Poor

12 Jun 2026

David

We’ve been coming to the carousel for over 25 years. The last two years we had zero Internet access and last year I was forced to drive all the way to Best Buy to get a 3G/4G modem that hunters and people in remote areas use to be able to have Internet access. My wife and I both work remotely so this was like a getaway and a working vacation but every time we were in the room or anywhere near the room, we had zero signal and had to travel to different places to gain Internet access.
I complained to the front desk numerous occasions, and they told me there’s nothing they can do and I told them I wanted to cancel my subscription under false pretenses and breach of contract since they promised working Wi-Fi and still nothing. A front desk worker stopped by my room and provided the password to the internal carousels Wi-Fi, which is carousel_meeting.
Still no Internet access.
While we were in the room for the entire week, they only cleaned the room once and no there was no do not disturb tag on our door knob.
We will never be staying there again, which breaks a family tradition and we do everything we can to have the carousel make this right because they breached the contract.
IF YOU ARE CONTEMPLATING TO STAY AT THE CAROUSEL, BE CAREFUL BECAUSE EXPECT NO INTERNET ACCESS UNLESS YOUR PHONE IS ABLE TO DO SO WITH ONLY 1 SIGNAL.

THE CAROUSEL COMPLETELY RUINED OUR TRIP.

Partner

10/10

Exceptional

11 Jun 2026

Erin

Was in town for a lacrosse tournament. Great location convenient to the beach. Used the pool a few times and appreciated it was open until 10p

Family_with_children

10/10

Exceptional

10 Jun 2026

tracy

Nice resort for the family - especially if you have young kids! Their eyes are wide with amazement!

Family_with_children

10/10

Exceptional

09 Jun 2026

Tiffanny

Clean, fun, and as advertised

Family_with_children

6/10

Pleasant

08 Jun 2026

Keely

Room service was non existing, but a fairly clean hotel

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Gerber

Could be a little better. Good experience overall.

Family_with_children

6/10

Pleasant

03 Jun 2026

Kelly

The indoor pool was closed due to wet paint all weekend. Nowhere in the ordering process did it say the indoor pool would be closed the whole time. Check the pools availability directly with them Before you book.

Friends_and_family Friends

8/10

Excellent

03 Jun 2026

Nikiesha

Staff was great , atmosphere was great
Room was pretty clean except the blanket on the first bed and one of the towels but overall 9/10 would definitely stay again

Family_with_children

6/10

Pleasant

02 Jun 2026

Kristina

This used to be a wonderful place. Problem is they are letting parents check in there kids for senior week and the parents are leaving. Saw the parents talking to kids and watched them leave the place was over ran with 17-18 years old . We were also greeted by young kids swearing at you as you came in the hotel. A lot of weed use in the rooms . 2nd night lots of kids hanging in hall ways knocking on doors running . Staff did take care of it but having to deal with it at all was upsetting. Having 4 grandchildren rented 3 rooms it was not what I expected to have to deal with at a family friendly hotel like this . Very upsetting when u pay all this money and stay so far down not to deal with this . Stop renting to young kids or make sure there parents are staying. Won’t be staying again . I like to sleep on vacation not be woke up like I’m staying at the barefoot mailman motel.

Family_with_children

10/10

Exceptional

01 Jun 2026

kathy

This property had it all which was fantastic!!

Friends

8/10

Excellent

31 May 2026

Tiffani

Family fun

Family_with_children

10/10

Exceptional

31 May 2026

Ilkra

I had a wonderful view of the ocean. The room was very nice. Staff was great. The amenities were also great.

Family

10/10

Exceptional

31 May 2026

Kyrsten

Room was clean. Staff was very helpful and friendly. Tons to do! Didn’t get to use the indoor pool during our stay because they closed it an hour early the first night and opened it an hour late the next morning. We did use the outdoor pool. It was not as clean as I would like, could’ve used some skimming honestly. But overall it was a really great stay.

Family_with_children

4/10

Poor

31 May 2026

Michel

Sucio

8/10

Excellent

30 May 2026

Antoine

Staff was great, pool and common areas were clean but we kept smelling cigarette smoke from people smoking on the balcony. The beach is basically their backyard so that’s perfect. You don’t have to walk far to the coast or set up. Perfect view of the beach from the room’s balcony.

Family_with_children

6/10

Pleasant

29 May 2026

Ahlai

Second time staying at Carousel, the staff was still friendly and helpful and the lobby was nice. The room was a bit different; last year I was on the the third floor, the room was nice and clean. This year, fourth floor: bathroom floor was crusty, shower floor was yellowed, there was a hole beside the bathroom door with a few spiders hanging around, and all the towels we had were stained with yellow patches or small red spots. I understand that the hotels at OC have been around for awhile and it's costly to fix up spots or replace linen so there isn't much to say. Carousel's pool and hot tub were still really nice and the beach access as well. The cleanliness of the bathroom, towels, and sheets on the bed is just what urked me a bit. I feel like stains, especially yellow and red on both towels and sheets, should just be replaced or maybe at least bleached to try and remove the spots. It just looks really dirty and with newbunknown sickness floating around, it can definitely make a guest uncomfortable.

Family_with_children

10/10

Exceptional

25 May 2026

Nertil

Great spot we always enjoy staying here for a quick trip to the beach

Family_with_children

10/10

Exceptional

25 May 2026

Dameshia

Property is nice!!! Great location! Management was amazing and friendly!
When first entering room and checked everything out, when I entered the bathroom there was a roach crawling on bathroom floor.
Then after the pool, they had a room heater we used due to how cold it was. Use the blow dryer to dry hair, the whole room blew a fuse went completely dark. Maintenance came in a good 10 minutes to fix it. Kids kept running down hallways banging on doors at night and morning. I can say it is family friendly!

Family_with_children

10/10

Exceptional

24 May 2026

John

I loved this place

Friends

10/10

Exceptional

24 May 2026

Lucien

.

Partner

2/10

Poor

22 May 2026

Stanley

I can’t say anything good about this stay. I had booked a room for two nights and ended up checking out after 7 hours and going to a different hotel. I have stayed here in the past and been satisfied but will never again after this trip.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Lisa

I have stayed several times at this property and enjoy the amenities, closeness to the convention center, staff is always pleasant, and the convenience. The food is always excellent no matter where we get it.

Self

10/10

Exceptional

19 May 2026

Tracey

Everything here was great i just wish the rules were enforced

Family_with_children

10/10

Exceptional

19 May 2026

Brette

Great

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Jonathan

Real nice property

Self

4/10

Poor

17 May 2026

JAY

Pool was not up. AC didn't work in room. We checked out a day early

Partner

6/10

Pleasant

15 May 2026

David

Beach view

Partner

10/10

Exceptional

14 May 2026

Austin

Our room was clean and tidy. Great location. Front desk was helpful at check-in.

Family

2/10

Poor

10 May 2026

JEANNETTE

My original room the AC was broken brought it to the manager at the front desk and she dismissed me because she didn’t want to move me to a upper level room since I was on the ground floor facing the pool. I was suggested to open the door and put a fan in the doorway to get cooled off because the room was 76°. I expressed my concerns for safety and it seemed like she didn’t care because she was worried about the money instead of her customers happiness.

Friends_and_family Friends

8/10

Excellent

05 May 2026

tracy

Pool closed early while swimming. Ice cream machine was broken. Elevator was broken.

Family_with_children

6/10

Pleasant

04 May 2026

LaVerne

Nice place but a little noisy due to ice rink You should bring ear plugs because the noise doesn’t decrease until about 11 pm.

2/10

Poor

03 May 2026

Logan

No ac, dirty room, no hot water for hours.

Partner

8/10

Excellent

03 May 2026

sarah

Oceanfront room, a bit of a quirky ac but it was a large room and the view was great.

Partner

4/10

Poor

02 May 2026

Angela

The only best part was the ocean view. The sofa bed was very uncomfortable and the room was not so clean. No amenities...the bare minimum. Also, noisy with skating rink open into night.

Friends_and_family Family

4/10

Poor

01 May 2026

Carl

Fun for young families.
Great view.
Rooms need updating.
Dirty towel left in bathroom.

Family_with_children

8/10

Excellent

30 Apr 2026

Doreen

Hotel was very nice but could be better if the beds weren’t so hard to sleep on. Would be great if there was an option to purchase hot coffee in the morning somewhere in the main lobby

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Sharon

Beds were very hard ! There was no coffee in the lobby! With guests coming they should have had coffee!

Family

6/10

Pleasant

24 Apr 2026

David

the bed closet to the slider , the mattress was caved in . keep falling out of bed /

Partner

10/10

Exceptional

23 Apr 2026

Kenneth

The staff was very helpful with my requests, I loved the room and beach view

Partner

10/10

Exceptional

22 Apr 2026

Mikayla

It was wonderful!!! All my complaints are more so around the fat we went “off-season” so things closed sooner, not everything open. But overall, an amazing stay! I stayed here a lot as a child and coming back was everything I hoped for. My daughter is already begging to come back in the summer

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Susan

A nice place to stay especially for families. Swimming pool, close beach and ice rink. Great burgers in the bar.
Skip breakfast it was not great there are so many great breakfast places.
I love the view from the ocean front balcony.
Staff are accommodating

Friends_and_family Friends

4/10

Poor

20 Apr 2026

Sarah

There was no AC in the \"old part\" of the building stating the hotel was in nuetral for changeover. The room held at 77 degrees with a singluar box fan given. Maintenance began on the pool at 7am sharp on Saturday- loudly- feet outside on ground floor beach front room. Ocean view obstructed fully by tiki bar.

Family_with_children

10/10

Exceptional

19 Apr 2026

Ludy

It’s a smoke free but we smells strong weeds everytime we comes out from our room and on the elevator. Aside from that was a very nice to stay staff Ross is very accommodating.

6/10

Pleasant

17 Apr 2026

Marianne

Great for beach access- we were in the older low level hotel rooms- not what I anticipated

Partner

8/10

Excellent

17 Apr 2026

James

Y

8/10

Excellent

16 Apr 2026

LaKita

The hotel was not bad a little outdated. Restaurant staff have their picks on who to serve & entertain. Carpet was dirty and tub was rusted but can be expected at a hotel on the beach. But enjoyed it.

Partner

6/10

Pleasant

15 Apr 2026

Marcos

The room and bathroom was outdated. The staff was friendly. Parking was easy.

Friends_and_family Family

2/10

Poor

14 Apr 2026

Ken

The staff was really friendly and supportive, but the building is very old and not well kept. Even when we set the thermostat at 64 we had to open the door and let 50 degree air in or the room was a sauna. We were awakened by a fire alarm one morning and had to leave the room, only to find out that a maintenance worker with a sander had set the alarm off and there had been no fire risk. Not the best way to start a vacation day.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Jaime

Very nice room clean and close to everything. I will stay again! My sister in law recommended the Carousel it was a good affordable suggestion.

Partner

4/10

Poor

13 Apr 2026

Hasa

The hotel smelled of marijuana and was too loud.

Self

8/10

Excellent

13 Apr 2026

PATRICK

Great location and amenities for a family with kids. Older hotel but the staff was friendly.

Family_with_children

8/10

Excellent

13 Apr 2026

Hope

Kids throwing a football across a packed pool. Kids were almost hit twice. No rules were enforced.

Family_with_children

10/10

Exceptional

12 Apr 2026

Sharon

I had a wonderful stay. It was a clean and comfortable facility. I will definitely be coming back.

Partner

6/10

Pleasant

12 Apr 2026

Donna

Room was clean but there were no wash cloths or coffee accessories like sugar or creamer or even stirrers. Also no usual tourist information items in the room. When I asked the front desk for some wash cloths I was told she would have someone bring me some and they never showed up. Based on that request I didn’t bother to ask about the other stuff. The property is dated and needs a facelift.

Partner

6/10

Pleasant

12 Apr 2026

Glenn

Everything was very good except there was a pervasive smell of marijuana throughout the building.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Levin

Had a great time

6/10

Pleasant

12 Apr 2026

Keiyana

Excellent beach view room clean but needs a lot of updating tub had some rust wall paper pealing couch was old. Family friendly

Partner

8/10

Excellent

12 Apr 2026

Sharmaine

This resort has so many amenities & extremely close to the beach. The balcony view was top tier. As much as I want to give this resort 5 stars I can't because the beds were entirely to hard. My son & I slept on top of pillows for extra comfort. I'm praying they upgrade their beds cause I really love this resort & I will be returning

Family_with_children

8/10

Excellent

12 Apr 2026

Jayakrishna

Good

Family_with_children

6/10

Pleasant

12 Apr 2026

Billy Jo

The room could have been cleaner, we found someome else's nose ring im guessing from a previous guest, the sofa bed my two girls slept on was so flimsy and thin. Other than that, it was an avaerge stay.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Darlene

Nice clean room and nice staff.
Ice machine on 4th floor broken all weekend.

Partner

10/10

Exceptional

09 Apr 2026

Ashley

The rooms were very clean. The location was beautiful.

Family_with_children

6/10

Pleasant

07 Apr 2026

Sharon

Ice rink was not available the first two days which was the only reason we booked at the Carousel my grandchildren love to ice skate. The hot tub was not working on Saturday the Coffee shop was not open the first 2 days.

Family_with_children

10/10

Exceptional

05 Apr 2026

Dwane

Very lovely hotel really enjoy myself with my wife and 2 children

Family_with_children

10/10

Exceptional

05 Apr 2026

Alvin

Love love this hotel and everything in it! The bleach smell in the pool is a bit strong, but other than that, this hotel is perfect!

Family_with_children

10/10

Exceptional

04 Apr 2026

BRIAN

Fun activities for kids

Family_with_children

2/10

Poor

04 Apr 2026

Jonathan

The rooms were to hot, the ice skating was not available and then told we could get a voucher, we were told it's for next stay, why come back.

Family_with_children

4/10

Poor

30 Mar 2026

Kelly

Hotel needs major upgrades.

Family_with_children

8/10

Excellent

30 Mar 2026

Carlette

The property is really good for kids and adults. Arcade, warm pool, hot tub, ice skating, sauna and snack area. The only thing needs upgrading is the couch in the rooms, really worn.

Family_with_children

2/10

Poor

29 Mar 2026

Ernest

It was a nice stay besides getting stuck in the elevator for an hour on 3/28

Family_with_children

10/10

Exceptional

29 Mar 2026

Elvis

This hotel is super nice and clean and I stayed there for multiple times in the past