Name: Holiday Inn Express and Suites Howell
Address: 1397 N. Burkhart Road, Howell, 48855, US

8/10

Excellent

13 Jul 2026

Angelita

Need to update their shower curtain (suite room, it is ripped and definitely need new one).

Window curtain need to fix it. Staff are helpful.

Family_with_children

6/10

Pleasant

07 Jul 2026

Kristina Marie

We reserved the two room suite for my husband, kids, my dad, and myself. We get up to the room and find the AC is not working in the room with the king size bed, went to the desk and the worker ‘Max’ told us “oh yea, that doesn’t work. You can leave the door open to keep the air circulating.” We asked why this wasn’t disclaimed online or even upon check in, with no logical answer. I asked if they could comp us to joining rooms so we had AC, ‘Max’ became very defensive telling me that I would have to pay for the 2nd room. So we had no option but to stay-once we settled in the smoke alarm/CO2 detector was beeping as if the battery needed to be changed. Once they came up to check it, they came with no latter-almost as if they didn’t believe us. Then came back with a ladder but no battery, said they didn’t have the right one. Reset it, was fine briefly but then continued beeping through out the night.
As are as cleanliness, there was stuff splattered up the wall in the one room and beside the tv stand it was so dirty and dusty.
We won’t be back although it was just down from our family. Glad we only reserved one night. BEWARE!

Family

10/10

Exceptional

02 Jul 2026

Angelica

Clean rooms, nice indoor pool, friendly staff. Breakfast was good. The only issue we had was the pull out couch was gross. So we didn’t use it.

Family_with_children

4/10

Poor

30 Jun 2026

Paul

Oversold and our room was no longer available at 11:30 pm. We were 4 hours from home!

8/10

Excellent

28 Jun 2026

Jorge

Good

Self

8/10

Excellent

21 Jun 2026

Sharon

We were staying here for a wedding and the staff was very accommodating to allow us to check in early so we didn’t have to rush to get ready
The breakfast the next morning was nothing but sad. Breakfast was served from 7-10 and at 8:30 they were out of biscuits and gravy, down to one bagel and 4 pieces of sausage. It took about 30 minutes to refill the sausage and gravy and I have no idea on the rest because I didn’t wait around.

Partner

10/10

Exceptional

17 Jun 2026

Marion

Super nice .. Clean rooms. Friendly staff

Business

8/10

Excellent

14 Jun 2026

Neil

Glad to see you are planning to renovate. We will be back. Johnathan at front desk is awesome. What a welcome.

Partner

10/10

Exceptional

13 Jun 2026

Angelica

Good breakfast and clean rooms, awesome friendly staff

Family_with_children

6/10

Pleasant

10 Jun 2026

Annette

The room was clean but the furniture needs replaced, walls had obvious repairs. The rooms don't look like the those shown on Hotel.com.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Heather

Comfortable stay.

Family

2/10

Poor

31 May 2026

Connie

Clean room and bathroom. Breakfast was good with a variety of foods. Beds were comfortable. Staff was friendly and helpful. The only negative thing is the carpet could replaced. But overall a nice place to stay.

Partner

8/10

Excellent

05 May 2026

Michelle

Need to be better prepared for breakfast if hotel is full

10/10

Exceptional

01 May 2026

Synnia

My check in went very well. The staff was very nice. The hotel was clean and didn't smell stale like some other hotels do. The hot breakfast was good and fresh.

8/10

Excellent

30 Apr 2026

Emily

Awesome check in experience with Max, but the hotel is undergoing renovations, and the rooms are very dated. The lobby is redone and very nice. I look forward to returning when the renovations are done to see how the rooms are improved. I also had an unexpected “amenity“ charge on my account. I think it’s because they came in when we were away and freshened up our towels.

Family_with_children

10/10

Exceptional

07 Apr 2026

Bruce

We moved from the area over 25 years ago. We were coming back for Easter and read some of the reviews and was skeptical of staying. We walked in and were greeted with two very friendly staff. The room was clean and we loved the larger fridge. We did not eat at the breakfast buffet only because we were off to a family members house for breakfast on Easter but my husband got coffee and said it looked good. Checking out we had another two very friendly staff members. I would stay there again and we enjoyed our stay.

Partner

10/10

Exceptional

02 Apr 2026

Danielle

Awesome customer service! Max, Kaitlin, and 2 other people were working on our 2 nights Howell and were always there to help and answer questions. (I lost my list of names, hoping i can go back and add them!) Thx again for the milk! Hot chocolate was an added bonus!

Friends_and_family Family

8/10

Excellent

24 Mar 2026

James

You get what you pay for here

10/10

Exceptional

15 Mar 2026

Angela

Yes

Partner

10/10

Exceptional

12 Mar 2026

Dana

Clean and quiet. Good breakfast

Self

10/10

Exceptional

11 Mar 2026

Marilyn

Staff from desk , dining room, support staff excellent! Definitely will return to stay again

Self

10/10

Exceptional

09 Mar 2026

Wayne

Nice facility

Family

6/10

Pleasant

08 Mar 2026

Gerald

The room was very out dsted carpet is stained mattress needs replaced. Wind was blowing through window didnt close tight. Toilet seat needs repair. The windows dont have anything to close to keep light out. Not sure smoke alarm works it had something over looked like a diaper.

Staff was very polite, courteous, and very helpful. Would i stay here again? Probably not

Partner

2/10

Poor

01 Mar 2026

Kelly

Snowy travel conditions prevented us from making it to the hotel. They would not refund my room even though I bought insurance for my stay. Very disappointed. I will never buy Expedia insurance again terrible experience and the stipulations of the cancelation rules are outrageous

6/10

Pleasant

23 Feb 2026

Anne

The room was nice. Staff were mixed- the reception staff and night time housekeeping staff were good. The breakfast attendant was poor.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Stacey

Everything was great.

Partner

10/10

Exceptional

01 Feb 2026

Jacqueline

Room was above what I had expected. Breakfast lady was amazing helpful. Check in and out was smooth. Second time visit.

Business

10/10

Exceptional

25 Dec 2025

Patricia

Staff is friendly, beds and pillows are comfortable. Good variety of food for breakfast.

Friends_and_family Family

2/10

Poor

15 Dec 2025

Sue

I had no heat in my room
Trying to get a refund

Self

10/10

Exceptional

12 Dec 2025

Amy

It was a great stay! Rooms clean and staff is wonderful! The place is looking good with the remolding! Cant wait to see what the rooms will look like when done!

Leisure Friends

8/10

Excellent

03 Dec 2025

Daniel

Everything was very good with the exception of the desk check-in staff

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Jeremy

Perfect as always,

6/10

Pleasant

01 Dec 2025

Bill

My Dad has stayed here for the last 10 years over the holidays, usually everything is good. But the renovations still aren’t done going on year 3…I believe, the lobby looks great! No lounge chairs in room anymore, was told they were thrown out & not replaced yet. The pool is always cold & unfortunately the breakfast was cold every morning & on the 3rd day there was hair in the potatoes. Staff doesn’t have hair pulled back or in nets. The hotel wasn’t busy at all, so this stay wasn’t the best but we will be back! Love the convenience of the mall & easy to get too.

Leisure Family

10/10

Exceptional

29 Nov 2025

Mathew

Staff was friendly, room seemed pretty clean and breakfast was good as well. We would definitely stay again!

Leisure Family

8/10

Excellent

25 Nov 2025

Lyle

Good

10/10

Exceptional

23 Nov 2025

Julie

Was not a great stay only the check in. The staff was great but very young girls running it with only one on shift at a time. We were in suite on third floor and at 12:00 am a man proceeded to beat on door next to us yelling safety check and he was calling police. I stepped out and he said the person was suicidal. I had my 10 year old granddaughter and my daughters with me. Everyone was terrified. This proceeded for over an hour and a half. We switched rooms and was terrified. My granddaughter has a gymnastic competition at 8am. Our stay was ruined.
The floor should have been evacuated. If the person shot it could have went through the walls and no one needs to witness this. My sympathy goes out to the person and family but my stay was terrible.

10/10

Exceptional

17 Nov 2025

Amymarie

Breakfast

10/10

Exceptional

08 Nov 2025

Jacqueline

Clean room, cheerful attendant, good breakfast. Not disappointed, would stay again. Bedding was snuggly.

Business

10/10

Exceptional

01 Nov 2025

MINDY

Everything was excellent

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Mary

The staff who was on duty when we checked in was very pleasant and friendly. The young lady in the morning not so much.The drain in our room needed cleaning. I took a shower only to have standing water up to my ankles, not my idea of a clean space.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Kelly

Staff and breakfast were excellent. Lobby has been updated but rooms are prehistoric with filthy carpet.

10/10

Exceptional

26 Oct 2025

katherine

Quiet clean

4/10

Poor

26 Oct 2025

Nicole

The lobby was clean, staff was pleasant but the room was not clean, beds were uncomfortable.

Friends_and_family Friends

8/10

Excellent

25 Oct 2025

Grace

Great service, unclean hotel overall

Max, the receptionist, was extremely friendly, helpful, and accommodating. The breakfast was well stocked and I could tell the woman running it took pride in her work, and was very friendly, even towards the kids.
The pool area didn't have many towels for guests to use (after 9pm so maybe they had just run out for the day.)
There was no bedding in our room for the sofa bed but Max was quick to grab me some when I asked. We booked a suite room for our family of 8 and the floors were pretty gross and the room definitely needs a deep cleaning. The hotel itself could use a deep cleaning or at least cleaning to baseboards and flooring ( the things that people notice when they are hoping not to bring bugs home with them!) Overall, Id rank the stay a 7.5 because Max was very kind and intentional in her welcoming of guests and I know it's not her job to keep the hotel clean. Id only return if we couldnt find a hotel closer to our destination next time because I'm a germaphobe and the bathrooms and cleanliness is a big deal for my family.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Kristen

It’s my go to hotel when I fly to MI. It’s quiet in general, staff is nice and it’s clean.

Leisure Self

8/10

Excellent

20 Oct 2025

Chad

Respond to Expedia messages and made it difficult to cancel the reservation with the parent in the hospital

4/10

Poor

06 Oct 2025

Charla

The lobby looked nice. Our room was pretty shabby. The carpeting had stains throughout. Furniture dinged up. The office chair was dirty. Lamp shades dusty. Dead bugs in the bathroom light. The tub was slow to drain. Looking back, I absolutely should have requested a different room.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Nancy

Never had the bed made. any day.
TV remote would only work from a foot from the TV. Defeats the term remote.
The coffee maker didn't work.
There were no cups in the room.
There were not paper and pen in the room.
The room was very noisy from the highway next to the motel.

Friends_and_family Family

2/10

Poor

29 Sep 2025

Susan

Nothing

Leisure Friends

4/10

Poor

22 Sep 2025

Bryan

Road Noise i96 was terrible and we did not sleep well at all.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Ralph

The check in staff was superb.

Friends_and_family Friends

4/10

Poor

21 Sep 2025

Katie

Not a great stay...

Tv didn't work and had to call front desk to come and reset. Bathtub didn't drain. After 1st shower, the tub was full and no one could shower after.

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Richard

Nice place I’d stay there again

Leisure

10/10

Exceptional

18 Sep 2025

Alan

Friendly staff

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Albert

Very nice accommodations. I feel the shower area, could have used one or two extra grab bars. Everything else was very good

Friends_and_family Family

8/10

Excellent

24 Aug 2025

JAMES

Clean and reasonable rates.

8/10

Excellent

23 Aug 2025

Angelita

Comfortable bed, spacious room, clean pool

Family

10/10

Exceptional

22 Aug 2025

Ronald

It was safe, quiet and convenient.

Leisure Partner

2/10

Poor

17 Aug 2025

hannah

no supplies were refilled in shower , shower tap not working , sofa bed very very uncomfortable and dirty too. very old hotel , carpets were all torn and had tapes

Family

8/10

Excellent

12 Aug 2025

Kevin

It was a good place clean and quiet would stay there again

Partner

10/10

Exceptional

10 Aug 2025

Shaun

The hotel staff was very friendly and courteous. The breakfast was hot, fresh, and delicious. The kids and I had a blast at the pool. I would definitely come back as well as recommend.

Leisure Family

8/10

Excellent

08 Aug 2025

Leah

Only complaint was the sloppy maid service. I come back and the maid had just tossed up the comforter instead of making the bed. And only refreshed 1/2 the towels. The hallways have brown duck tape on the carpet I guess to keep the seams together. But it’s clear they are remodeling so I expect that will get cleared up. You can tell in the rooms it’s been a long time since it’s gotten a refresh. So many dings and marks on the walls and ceiling. The rooms are large and when I checked in my room was clean. Breakfast the first day was amazing. Second day no yogurt, hardly any milk, l guess Sunday workers do not put much out. But the area was clean. I was there on business so in and out. I would stay again.

Business Self

10/10

Exceptional

03 Aug 2025

Jeffrey

very good experience

the hotel is going through some changes, but the stay was enjoyable. the staff was professional and efficient and very accommodating.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Edward

Great staff

Leisure Family

8/10

Excellent

28 Jul 2025

Jaril

Staff are always friendly at the front desk! If you need anything, it’s usually available. They do their best to make sure and accommodate your needs. Close by food and gas. Outlet stores are right next door.

Leisure Partner

6/10

Pleasant

22 Jul 2025

Janice

Poor bathroom light, no in-tub grab bar&Dead phone

Recommend taking a hand light /makeup mirror. Poor bathroom lighting, was like CANDLE Light :( Room phone was DEAD on my end when I tried to call Front Desk. When reported, staff did not appear to understand this is a SAFETY issue, esp. for older adults. NO ONE said, \"I'm sorry about that\" or \"Thank you for telling us\" or \"We'll take care of it\".

Self

10/10

Exceptional

22 Jul 2025

Brianna

The staff was very pleasant. Room was clean. Love that they use Dove products for everything. Breakfast offered a great variety.

Leisure Family

10/10

Exceptional

21 Jul 2025

John

Wonderful stay with a great staff and room!

10/10

Exceptional

21 Jul 2025

Bradley

Over all a great stay

Leisure Self

6/10

Pleasant

20 Jul 2025

Joe

Kind of rundown

Leisure Partner

2/10

Poor

18 Jul 2025

Jennifer

Rude manager Jennifer Briggs. Will never go back. Hotel filthy. Rooms old and outdated. Need vacuuming and dusting. Layer of dirt in tub, on desk, dresser, and fridge was dirty inside. Saw bugs in the hallway. Only good thing was AC worked.

Business Self

10/10

Exceptional

15 Jul 2025

Michael

Nice place, feels updated. Evidence of past repairs.

Leisure Family

6/10

Pleasant

14 Jul 2025

Amy

The bed was comfortable and clean. We were disappointed there was just one small chair, and no couch, but maybe that’s because we got a standard room. Some of the tiles in the bathroom were loose. We were happy there was a breakfast. Great variety. The staff were all super friendly and helpful, but maybe a little understaffed at times. We would stay again for the price we paid.

10/10

Exceptional

13 Jul 2025

Kathryn

Great staff, very helpful. Nice little breakfast to start day.

Leisure Partner

8/10

Excellent

11 Jul 2025

Lisa

Staff was very friendly and accommodating. The two rooms our group stayed in could have used some minor repairs - room 303 has loose tiles in front of toilet and could use some tile repair/caulking around outside base of tub. Room 301 has a loose/broken front right leg on the desk. In both rooms, the two electrical outlets in bathrooms did not work, which in turn rendered the mounted hairdryers from working. The young lady who checked us in immediately provided us with brand new portable hairdryers, however they could only be used in the bedroom area, not the bathrooms because of the nonfunctioning outlets. Other than that, the hotel was nice, clean and fine.

10/10

Exceptional

10 Jul 2025

Terri

Need black out curtains

Leisure Family

8/10

Excellent

30 Jun 2025

Amanda

Dirty carpet.

Hotel is on great location.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Ted

Excellent Experience

10/10

Exceptional

18 Jun 2025

william

Good job

Leisure Family

6/10

Pleasant

12 Jun 2025

Jilani

Good

10/10

Exceptional

11 Jun 2025

Ted

Excellent Experience

10/10

Exceptional

05 Jun 2025

Kurt

Easy location quick access to local area and highways

Leisure Partner

10/10

Exceptional

03 Jun 2025

Kurt

Nice place , easy access , parking , breakfast included . Friendly staff.

Leisure Partner

8/10

Excellent

01 Jun 2025

Stacy

Had to stay for a baseball tournament. Dated rooms but clean and the pool was great, breakfast was amazing and the staff was fantastic.

Business_and_leisure Family_with_children

8/10

Excellent

01 Jun 2025

Merideth

The staff is very pleasant and efficient. Check-in and check out is a breeze. The common areas are immaculate, quiet, and comfortable, as is my room. I would definitely stay here again.
The only suggestion I have is for better lighting and maybe a magnifying mirror in the bathroom. Putting on cosmetics properly is frustrating

Leisure Self

2/10

Poor

23 May 2025

Jackie

Do not book through hotels.com it’s nonrefundable

Well I didn’t stay those nights I tried to cancel and it was non refundable even though I tried to just move it from the 17th and 18th to the 16th and 17th. I feel that I should be refunded

Partner

8/10

Excellent

21 May 2025

Brian

Breakfast

Business Self

10/10

Exceptional

20 May 2025

Anthony

This is the nicest hotel staff I've ever met. They really cater to anything you need. Super friendly. And really went above and beyond to make sure my girlfriend and i had an amazing stay.

Leisure Partner

6/10

Pleasant

10 May 2025

Jackolyn

Room was clean but definitely showing age. Tiles on bath floor felt loose

Partner

10/10

Exceptional

05 May 2025

tiffany

Friendly staff, clean room and comfortable beds. Breakfast was great.

Leisure Family

6/10

Pleasant

30 Apr 2025

Joe

Convenient Location

Convenient location worked well for our trip.

Friends_and_family Family

2/10

Poor

07 Apr 2025

Michele

I prepaid for 2 rooms showed them the receipt and they waited till we checked out and charged me for one room. Not happy

Friends_and_family Friends

8/10

Excellent

28 Mar 2025

LeeAnn

Updated lobby, dirty carpet

The room we had stained carpet. Updates needed but the new lobby was nice. Pool was perfect.

Friends_and_family Family

4/10

Poor

24 Mar 2025

Verified traveler

Yuk!

The chair in the room was very beat up. I would not sit on it. The bed was poorly made. The surfaces had not been wiped down well and lastly, there was feces in the toilet.

Self

10/10

Exceptional

23 Mar 2025

Lynn

Place is extremely clean and comfortable

Leisure Family

6/10

Pleasant

21 Mar 2025

Ashley

We were traveling for sports and our team picked this hotel because of the location, pool and breakfast. I tried to sign up for the rewards program when I checked in, but the front desk said they were unable to help at that time. When we got up to our room, our carpets looked like somebody had walked through with wet feet. They were dark and soiled. After speaking with other teammates, this seemed pretty common throughout the hotel. Another teammate was told that they weren’t able to switch rooms because they were pretty much sold out.The pool was clean and the kids had a good time swimming. It was very cold! Breakfast had the potential to be awesome and we really looked forward to the advertised cinnamon rolls. Breakfast went until 10 in the morning and by 815 they were out of a lot of the breakfast food. Staff informed us that they were “cleaned out early!“ And there was no intention of making More. Several disappointed kids (and parents) resulting in us having to go out to breakfast and spend a lot more money. It would have been understandable if we arrived 15 minutes prior to it closing. One of the perks of traveling is being able to sleep in and not have to worry about making breakfast if you pick the right hotel. We didn’t get to sleep in and we missed out on a good breakfast. Overall, it served its purpose for housing the team, but Not likely to stay again.

Leisure Family

2/10

Poor

16 Mar 2025

Brian

Very dirty Smells are nauseating

Horrible, staff was clueless, adjoining rooms were 6 rooms away, called prior to confirm and that apparently doesn't make a different, many stains on carpet in bedroom, pullout had no sheets, blankets. Smells and odor of must, dirt and mold was horrible. Manager doesn't care at all they do is leave some AI dumb ignorant excuses below. Will definitely not stay here again!

Friends_and_family Family

8/10

Excellent

16 Mar 2025

Lorie

Very comfortable

Friends_and_family Friends

10/10

Exceptional

16 Mar 2025

Monica

Great stay!

Leisure Family

8/10

Excellent

09 Mar 2025

Verified traveler

Decent hotel - no hot tub

It was good. Apparently there were a few events going on in town as the cost was higher than expected- no hot tub here - we thought we had a couch and we did not so we were charged for a rollaway.

Partner