The Imperial Hotel

United Kingdom , Pembrokeshire
TENBY, The Paragon, SA70 7HR
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100 reviews shown

10/10

Exceptional

05 Mar 2026

Louis

Room was clean. Outdated but clean.

Friends_and_family Friends

2/10

Poor

03 Mar 2026

Neil

Shops nearby. A/c virtually non existent

Self

2/10

Poor

19 Feb 2026

roschelle

when we got in there is a stinky smell inside that I have to contact expedia regarding to it but they wasn't able to refund or help me at all. there are also mold in the bathroom, walls and even on the ceiling. the floor are dirty and moldy. I tried to find a new hotel nearby but its chinese new year so everything is fully booked. I am so disppointed because hongkong is our last stop, the food and the places are incredible but this hotel makes our trip not so enjoyable, especially after a long day. will not book here again.

Leisure Family

6/10

Pleasant

10 Feb 2026

Kiyoshi

Staff members were helpful. Location was excellent. Room needed renovation. Floors and walls were not in good condition.

6/10

Pleasant

20 Jan 2026

Aladino

Room was small but okay no daily housekeeping, basically no amenities. No restaurant.

4/10

Poor

20 Dec 2025

John

Very central location though the hawkers at neighbouring Chungking Mansions are a nuisance. The hotel room was of good size and the bedding and towels clean, but the decor well beyond its sell by date. Check in and out was very efficient but maid service a bit of a miss.

6/10

Pleasant

19 Dec 2025

Alri

You paid what you got. If you looking place just to put your luggage and do more outdoor stuff. This is the place with affordable price, accessible and walkable to public transportation. Most of my time I spent outdoor. If you clean freak, don’t stay here.

Leisure Self

6/10

Pleasant

17 Nov 2025

KENN

very old and rundown, like a low grade motel. the location is great, but its time to revamp this tired hotel

Business Self

8/10

Excellent

16 Nov 2025

John

Great location, quiet room.

2/10

Poor

08 Nov 2025

ojas

Most unprofesssional staff, so impolite, this hotel is below standards ...must be closed ...

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Fanny

Room is quite clean. Very convenient for every kind of transportation. Easy shopping.

Leisure Family

4/10

Poor

25 Oct 2025

Jennie

very old,unfurnished for long time, no slipper, no bottle of water, the floor was dirty, a lot of dust under the table. I don't know how they are 3 star hotel. also it's noisy.

Friends

10/10

Exceptional

17 Oct 2025

Marco Angelo

clean room, very near in tourist area and city vibes

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Chi Wai Peter

Close to shopping

Business Partner

10/10

Exceptional

03 Sep 2025

Fawzi

Reasonable price

2/10

Poor

26 Aug 2025

randy

Our room was dirty..specialy the floor they just fix the bed but they dont clean the floor..bed frame keep on moving...washroom dirty as well...so disappointed...

Leisure

8/10

Excellent

21 Aug 2025

KWOK HON

Excellent location to have excitement and fun around the city. Plentiful dining options nearby, from $ to $$$$ . Staff was courteous, helpful and fast to respond. However, rooms were just a place to rest at night, cleaning work needed urge from the front desk. Advanced reservation could get a better price and walk in had least guaranteed.

Leisure

10/10

Exceptional

29 Jul 2025

Fawzi

Reasonable price for such good area

Business Self

8/10

Excellent

16 May 2025

YIU

The above comment is fair and just. This is a budget hotel situated at the most convenient location. The interior decoration and furniture are tired, aged but they are still all functional. You got what you had paid.

10/10

Exceptional

14 May 2025

Alberto Mateo

nice location

4/10

Poor

13 Apr 2025

Salah

No soap, no slippers, no coffee, the furniture is old and the room smells of smoke.

Business

4/10

Poor

10 Apr 2025

Francis

Bug found all around in room, including exchanged room on different floors.

Leisure Family

4/10

Poor

04 Mar 2025

Shafi

It’s very convenient

Business

2/10

Poor

28 Feb 2025

Verified traveler

SCAM by hotel staff

Beware 3 hotel staff ask to see my credit card for the payment . One of them holding my card reading the 16 digit card number in Chinese to other staff writing it down on paper plus the expiration date . Will the other staff was talking to me about changing to room type blah blah .. I noticed and ask for my card back .. he handed over flipping the card back tell his colleague to write down the 3 digit security code !!! SCAM ? Imperial Hotel

Friends_and_family Family

6/10

Pleasant

07 Feb 2025

Harrison

Poor condition, bath room

Partner

4/10

Poor

03 Feb 2025

Ian

It was the middle of winter and there is no heating so it was really cold. Blinds on the windows could not be raised because of knots tied in the cords. The bathroom was like walking into a dark cave.

Leisure Self

2/10

Poor

18 Dec 2024

Vicknesweren

I hated this property. Useless.
N expensive for that poor maintenance,
facilities and condition .

Leisure Family

4/10

Poor

12 Dec 2024

Raveendra

Not value for the money

2/10

Poor

30 Nov 2024

CAROLINA

Filthy and worn out. You feel like you’re inhaling molds.

Saving grace is its location.

Friends_and_family Family

4/10

Poor

10 Nov 2024

Kwok

This hotel is very dirty. But the building on good Location of Tsim Sha Tsui. Good for me to go anywhere.

Leisure Self

2/10

Poor

07 Nov 2024

Nelson

Old hotel, poor service, dirty and lack of maintenance

Leisure Self

4/10

Poor

03 Nov 2024

Phoebe

dirty and had small roaches but nice location

Leisure Family

6/10

Pleasant

24 Oct 2024

Verified traveler

Value for money

No upgrades or renovations for ages. Well, room is cheap and big and central. Owner is very kind and helpful.

Self

2/10

Poor

21 Oct 2024

rishi

Don't stay in this property. There rooms are very dirty you can't even imagined.

4/10

Poor

19 Oct 2024

winston

Not clear

8/10

Excellent

03 Sep 2024

Emelyn Calaoagan

Close to everything especially transportation, malls & attractions. The rooms need to be repainted. Dirt marks all over the wall so suggest to repaint the room to look cleaner for the customer.

Leisure Family

2/10

Poor

15 Aug 2024

Karen

Mold! Should be reported to health authorities.

This place looks NOTHING like the pictures. They have a serious MOLD problem, which is visible in hallways, inside rooms and showers. The lobby is decent but I have seen three of their floors, and three rooms, none of them are like the pictures you see on Hotels.com. ALL 3 floors and rooms that I saw have mold. The staff is very accommodating and willing to switch my room but in the end there was not a room that didn't have mold, so yes we slept in a moldy room for a few nights.

Partner

2/10

Poor

21 May 2024

Verified traveler

Totally rundown, smelled, they clean only on the second day and every other day after that, cramped space, old TV set, no amenities in the room, dark hallways. Will not go back there. (Excellent location though but it’s the only thing going for it)

Friends_and_family Family

10/10

Exceptional

23 Apr 2024

Paul

Great

4/10

Poor

18 Apr 2024

Glenn

good

6/10

Pleasant

16 Apr 2024

Sirichai

Very old accommodation, nonetheless, staff and their service mind are excellent.

Leisure Partner

6/10

Pleasant

11 Mar 2024

Walter

The maintainer of this tel is poor

Leisure Family

2/10

Poor

07 Mar 2024

Verified traveler

Don't stay there

If I can get a refund, I will definitely go away immediately. The room was smelly, sweet. Mold everywhere. Don't stay there. Nice location, worest property.

Business

4/10

Poor

06 Mar 2024

Verified traveler

Below Average

The Hotel is little run down. The room had small roaches. Had complained 3 days in a row and they addressed it but the roaches kept coming back. The Toilet had a problem and had to complain every day for the water to flow properly. The staff was prompt and sending someone to take care of it, but the infrastructure of the hotel is lacking.

Business

2/10

Poor

14 Feb 2024

Anthony

the room was cold even i turned the air-condition down for two days. I asked for extra blanket but still felt cold for the two days I stayed. The floor was full o dust , especially under the desk. the hotel DID NOT change the bedding after the former customer left. I FOUND long hair on the bedding. There was no hot water at night when I wanted to take a shower. The towel was in grey colour. Te only advantage it is convenience.

Self

4/10

Poor

10 Feb 2024

chris

I can say that the location was great but when we first gotten to our old outdated room, there were no tooth brush, seen a couple of cockroaches and wasn't aware that there was no house keeping unless itbwas reserved. Once we reserved a cleaning and make up for the following day it was forgotten.

Leisure Family

4/10

Poor

31 Jan 2024

Julie C

NOT GOOD AT ALL

The photo in the website is not the same as the actual condition of the room. There is no complimentary bottled water which is a standard in most hotels. The room is old and the bathroom is also old. There is also the smell of an old room air inside the room. No heating too. No available portable heater when needed.

Partner

2/10

Poor

03 Jan 2024

kenny

No room service unless you demand it. No 110 w electric plugs You have to prepare it by your self. Street noise 24/7

Leisure Self

6/10

Pleasant

27 Dec 2023

Starlight Travel

No cleaning room service provided on the day if a lot of people checking out.

Leisure Family

2/10

Poor

30 Nov 2023

virag

Horrible hotel

Business Self

8/10

Excellent

28 Nov 2023

Eric

It is on a major thoroughfare

4/10

Poor

31 Oct 2023

Mansukh

In the bathroom soap was so small, that it was hard to hold. Bathroom door was shacking.
This is first trip after the covid and environment was not the same. The price they are charging for the key location, it's not worth

Business

4/10

Poor

21 Sep 2023

Suqin

Water leak just outside the room door, lots of mold on ceiling of bathroom, weird odor in the room, tight bathroom, dirty sheet and smelly pillow

Business_and_leisure Family

2/10

Poor

27 Jun 2023

Deepan

Rude Staff, No cleaning, Wont go again ever.

It was a very bad experience, the Staff were very rude and also there was no housekeeping cleaning daily. We stayed for 3 nights and had to clean it ourselves.

Business

2/10

Poor

16 May 2023

CHANG HA

I found many cockroach and no cleaning service. I asked them to clean and sanitize room but they just didn't take any action. not recommend to stay there and not worth spending that much money there

4/10

Poor

29 Apr 2023

AYMAN

No housekeeping provided during the stay ...the room was not clean at all .and billows having bad smell ..

Business_and_leisure Partner

8/10

Excellent

16 Apr 2023

Nat

Good

Leisure Family

2/10

Poor

16 Apr 2023

Verified traveler

Terrible condition, smelly, extremely dirty, zero maintenance, 1-2 stars motel level room.
Only pro is the location of the hotel.

Business Partner

10/10

Exceptional

15 Apr 2023

montchai

Anytime check in is OK

4/10

Poor

26 Mar 2023

Siew Faa

Not so good

Friends_and_family Family

8/10

Excellent

08 Jan 2023

DORIS YUK CHING

No hesitation on hotel location however it needs to renovate fully since this is quite a long history building

Leisure Family

2/10

Poor

10 Oct 2022

Maria Em Venus

It looks nice in the picture, but when we saw it, it was filthy, and the hallway smelled of cigarettes, including in the room. The bathroom is clogged, and the toilet bowl is dirty. The sink is clogged as well and very dirty. The two mattresses are like hospital mattresses. Their towels have disgusting stains because if you use them, it looks like you will get sick worse than Covid. Instead of enjoying our temporary stay in Hong Kong, it seems like we will get sick because of the smell of dirt in the hotel room. I couldn't sleep because I was itchy, so I didn't finish the morning, and we moved to another place. It's called Imperial Hotel, but it looks like not a hotel.

Business_and_leisure Friends

2/10

Poor

30 Aug 2022

Kitman

Never use this hotel

Dirty, old broken air conditioning
Rubbish all over the corridor no one clean

Partner

2/10

Poor

21 Aug 2022

Verified traveler

Dirty and smelly hotel

Partner

2/10

Poor

15 Jul 2022

Ka FUNG Canny

Absolutely dirty!

Business

8/10

Excellent

27 Dec 2021

Jenny

A nice simple stay

All fine, just very cold without aircon and cups were stained dirty. Spacious room, hot shower, friendly manager.

Partner

8/10

Excellent

20 Jun 2021

Anna

Not a bad choice for tourists

It was a bit small for 3 people, 2 dogs plus 2 crates. The pillow was the best one I have ever used. Location is convenient.

Friends_and_family Family

4/10

Poor

31 Jan 2020

Verified traveler

Shower towel is too old, edges are reaping off. Toilet bowl not 100% clean, urine from previous guests are still stained at the back cover area.

Door bottom edge gap too large letting outside air conditioning to comes in which makes the room too cold after switching off room air condition.

WiFi service very poor with very slow connection.

Friends_and_family Family

8/10

Excellent

27 Jan 2020

Verified traveler

Recommendable

Was a good place for a solo female travellers.. though nol slippers, bottle water and toiletries are not included i can still recommend wifii disconnect i think every hour but still fast

Self

8/10

Excellent

16 Jan 2020

Verified traveler

location is great
but front door is a little difficult to find

Friends_and_family Family

2/10

Poor

07 Jan 2020

alberto

The hotel Is on a great location but that’s all very old and dirty

Leisure Family

8/10

Excellent

02 Jan 2020

Maria catherine

The hotel is very strategic
Its kinda annoying that when you leave your luggage bag
They will charge you for 10hkd

Friends_and_family Friends

6/10

Pleasant

02 Jan 2020

Ging

We liked the location because it is just right along the main Nathan Road, near a lot of cheap resto like Cafe de Coral and the MTR as well. Thus, commuting to Ocean Park, Disneyland, Mongkok, Harbour City and the Avenue of Stars was a breeze. This is the third time we booked at Imperial Hotel during our family visits to Hong Kong since 1993.

Leisure Family_with_children

6/10

Pleasant

16 Oct 2019

Erik

Not so good

The place is really not that good, the front desks, the ladies are quite rude.

Partner

8/10

Excellent

12 Oct 2019

Hoi yan cheng

good

we stayed one night at imperial hotel , the front desk who help us check in was kind

Partner

8/10

Excellent

25 Sep 2019

Erik

Not so friendly Front Desks

The place is quite nice, it's very accessible to most of places we want to visit. The price is quite cheap, but it was disappointing, because they offer cheaper to walk ins than to us who booked it in advance. The airconditing is really bad. Some staff are not friendly and moody.

Partner

4/10

Poor

03 Sep 2019

The only good is the location, other than that is very bad!

Friends_and_family Family

2/10

Poor

30 Aug 2019

Albert

This hotel is not a 3.5 star hotel

this hotel had bugs in every room I stayed in. The telephone did not work in the first room I was in. Housekeeping was a joke. Each day it took only 5 minutes to clean my room.

Business Self

4/10

Poor

14 Aug 2019

Verified traveler

Room in picture is TOTALLY different with realistic

Negative
Cleanliness, it like they never clean carpet over a decade
Bed cover sheet smell very bad. I'm sure they're not change new one
Some of staff are not friendly not all (I know you have lots of customers but you should try to say nice to your customer as well!)

Positive
Location is very great
Fast service for check in & check out
Basic amenity provided

Remark: One of staff has service mind. I request to change to new room. She help to change for us but to be honest, i think it's nearly the same one (bad one - dusty room)

Leisure Partner

8/10

Excellent

12 Aug 2019

Verified traveler

I am not so sure if he was the Manager, but I would like to thank him for helping us look for a cab to take us to the airport. Second, when we asked the front desk to transfer us to another room because we don't like the smoking room, they happily obliged in doing so.

Imperial is at TST area and convenient to take trains whichever place you will be going.

Leisure Friends

2/10

Poor

23 Jul 2019

Poor service attitudes

Friends_and_family Family

8/10

Excellent

16 Jul 2019

LUISA

Its a nice place and clean. Helpful and friendly staff

Partner

10/10

Exceptional

16 Jul 2019

Verified traveler

Staff are friendly and place-was clean and very convenient and close to shopping..

Leisure Family

2/10

Poor

09 Jul 2019

Yuk Shing

Not

No WiFi 10min two not content

8/10

Excellent

06 Jul 2019

caroline

very convenient location that is the hotel's best feature but its kinda pricey. it serve it purpose though.

Family

8/10

Excellent

02 Jul 2019

Verified traveler

Location was great. Our request for 2 twin beds was accommodated. The cleaning lady was always polite when we run into her in the hallway.

Leisure Family

6/10

Pleasant

01 Jul 2019

Old and too small. Need major renovation to refresh property

Leisure Family

6/10

Pleasant

28 Jun 2019

Verified traveler

The room was very small and the air conditioning was noisy but other than that the room was ok. For a one night stop over it is fine. I wouldn’t want to spend more time than that

Business

10/10

Exceptional

21 Jun 2019

Verified traveler

Good service, clean small rooms, welcome at desk, good location in Tsim Sha Tsui

Leisure Partner

2/10

Poor

02 Jun 2019

Verified traveler

staff was ok but rooms are small.notting like on the wotif website
bed was ok but rest all mouldy dirty old.
i would not stay again

Business_and_leisure Self

6/10

Pleasant

01 Jun 2019

Kevin Ross

Functional but not for long term

Functional for 1 night, 3 stars. Rooms large.

8/10

Excellent

31 May 2019

Verified traveler

efficient check in - good location - reasonable price

Business Self

8/10

Excellent

21 May 2019

Verified traveler

Location is excellent but the bathroom cleanliness needs to be improved in room 413

Leisure Family

8/10

Excellent

18 May 2019

Max

Room OK ,nothing to wrte home about.
Just businesses hotel, no breakfast .well i guess it is HK , staye onl4 times in HK. I did expect more.

Business Self

6/10

Pleasant

17 May 2019

Rajesh

Good location

Good location, just the third floor I was on, had a stale smell.

4/10

Poor

11 May 2019

central location. But all the good things end there. They first gave us a room that smelled like mold. So we requested to switch. The second room was much better, but still felt more like a cheap motel than something that resembles the reference photo on the website.

We asked for additional blankets and towels. The first time nobody came to deliver them. So I had to go down to the lobby again to ask for them. Ten minutes later a staff came in with just a towel. I asked for the blankets and the lady rudely said no. I was too tired at that point to go down to the lobby one more time to make a third request. Just terrible service in general. Would not recommend this hotel.

Business Family

8/10

Excellent

10 May 2019

Verified traveler

Great location.

Partner

6/10

Pleasant

08 May 2019

Kim

Very good location. But the hotel is so old.

Family

10/10

Exceptional

29 Apr 2019

Verified traveler

Like location, service and room condition. Near to all main shopping area, and tourist attraction, within minutes of walk. Very close to MTR and lots of bus stops around.

Leisure Friends

6/10

Pleasant

27 Apr 2019

Lawrence

location is good, the room is bigger compare with other hotel. tv reception is poor.