Name: Kartal Palace Taksim Square FAMİLY HOTEL
Address: Tarlabasi Bulvarı No 22, 22 7, Istanbul, 34435, TR

8/10

Excellent

25 Jun 2026

YAHYA ABDOULAYE

I stayed at the hotel from June 13 to June 19. The hotel itself was good, but I was disappointed with the reception service.

One receptionist was very helpful and tried to assist guests, although he did not seem to have the authority to make decisions. Unfortunately, the manager or person responsible showed poor customer service. Despite the fact that I had already paid, he came to the third floor and asked me to go down to the reception without any explanation or courtesy.

Better communication and a more respectful approach toward guests would greatly improve the overall experience.

2/10

Poor

04 Apr 2026

Raad

Small room.
staff were not at the front desk and long wait time. Location is good.
Noises too much.

Self

8/10

Excellent

17 Feb 2026

Ali

Very nice

Partner

8/10

Excellent

12 Feb 2026

Irina

Everything was ok

2/10

Poor

28 Jan 2026

Leah

1* room was extremely run down. Bed sheets were dirty with stains and hair. Towels were also stained. Shower and bedroom wall had mould.
Guest services were asked several times for a clean towel it finally arrived 7 hours later. Hair dryer cut out after 30 seconds again was told just tell reception in the morning.
Breakfast resembles nothing anyone from the UK would eat. No toaster (not a pastry or butter in sight).
The lift was vibrating. Doesn’t go up to the 7th floor where breakfast is.
Hollow walls with noisy late night neighbours. Could hear the busy traffic and the mosque.
Overall DISASTER!! Would not recommend!

Partner

2/10

Poor

01 Mar 2025

Domesh

Rude reception, no English

Leisure Family

10/10

Exceptional

19 Jan 2025

Adam

perfect hotel

Leisure Self

4/10

Poor

31 Aug 2024

Ali

No good

2/10

Poor

16 Aug 2024

Ashok

The hotel have very arrogant staff at reception. Cleaning of room not done everyday. Even a small bottle of water is denied.
Breakfast starts at 8, by 9 most of the items are finished. On demand they say supply didn’t come and sorry.
The front office person have no knowledge of surroundings. Even shuttle going to airport, be have no clue.

Leisure Self

6/10

Pleasant

10 Jul 2024

ADNAN

Good for the price, especially when travelling solo or with a small family.
Shower was tiny, not suitable for a big person.
It gets noisy due to traffic on the road, but it is close to Taksim and Istiklal st, so u cant ask for much for the price.
Entrance lobby is very small. Elevator is also only for 1 or 2 person max.

Leisure Self

6/10

Pleasant

02 Jul 2024

Farid

the staff were very strict, and not very helpful. the hotel has too many rules. very expensive for the service they provide, but excellent location and a very nice breakfast. when I asked for late check out the answer was NO more than 1 hour, I understand the rooms need to be cleaned but there should be some flexibility. the staff control the air-condition in your room, and I have to call 3 times to turn it on.

Leisure Self

10/10

Exceptional

04 Mar 2024

Hussein

The location is good and the view is beautiful from the rooftop and staff are friendly

Business Family

8/10

Excellent

14 Jul 2023

Mohammad

Everything was fine except the mosque speakers woke me up in middle of the night!!

Leisure Self

8/10

Excellent

18 Jun 2023

michael

Small simple hotel, no frills.

Leisure Self

10/10

Exceptional

15 Jul 2022

Mohamed Saleh

Excellent

Leisure

10/10

Exceptional

20 Oct 2021

SHOAIB

Highly recommend

Their staff is friendly. Rooms are clean. Most importantly they are in main location. High recommend this hotel.

Business Self

8/10

Excellent

07 Apr 2021

Verified traveler

The staff of Kartal Palace were absolutely amazing, everyone were extremely helpful and polite even when they saw struggling in the market.
However, the room we stayed was very friendly, we had a building beam in the center of the room that made difficult to maneuver around. The noise from the square was a bit too much.
However, the hotel was close to everything and the service was great.

Leisure Partner

2/10

Poor

13 Sep 2019

Verified traveler

Awful, had to book somewhere else at last minute

AVOID! Arrived to be told at reception that I did not have a reservation. Despite showing them my reservation as a printout and on my phone they still insisted I did not have one. Said they may have something later and agreed to text me within a couple of hours if they did. No text, so had to run around like an idiot trying to find something else nearby. If that wasn't bad enough got a text much later in to the evening saying \"was I coming\"?!?!?!?! Now seemed that actually I was right all along, despite the adamant guy at reception, and I did in fact have a reservation. Told them I had already sorted myself out and no I wasn't \"coming\". Finally the icing on the cake was a reply quite a bit later, saying they \"wouldn't charge me for the room!\" Too right, they wouldn't charge me, I should have billed them for my time and the extra cost incurred sorting out their mess!!! Maybe a huge apology might have been a better response?? AVOID, AVOID, AVOID!

Self

4/10

Poor

22 May 2026

Amir

Veldig sentralt, men aircondition slår seg av automatisk etter noen timer.
Kjipt når solen steker midt på natten.

10/10

Exceptional

23 Apr 2026

Ferhad

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