Name: Hotel Princesa Parc 4*
Address: Ctra. General – Arinsal – AD400 La Massana, 6, Arinsal, AD 400, AD

8/10

Excellent

11 Jan 2026

Frances

Amenities

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Matthew

Great location. Good spa. Evening meals great. Breakfast a bit patchy.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Alejandro

Staff in the restaurants and reception were great. Room was big and clean.

Leisure Family_with_children

10/10

Exceptional

23 May 2025

Diane

Beautiful location and fabulous views from our room

Partner

10/10

Exceptional

06 Apr 2025

Brandon

Really enjoyed this spa resort. Its perfect if you are trying to ski, or just be near the mountain…easy walk to the ski lift. Spa was great, there is also a really nice game room/bar in the basement. They also offer really good food options.

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Kevin

Great spot, friemdly staff, great food, well worth going for the Spar drinks package

Leisure Partner

10/10

Exceptional

29 Mar 2025

Sarah

We booked recently to go skiing and couldn’t have picked a better hotel!
We reserved indoor parking, which cost 20€ per day, but was worth it.
On arrival the staff were helpful and friendly, in fact everyone was lovely throughout our stay.
The rooms were a reasonable size, with a shower and bath, which was welcome after a day on the slopes.
The best things about the hotel are its position, which is a short walk to the gondola and the spa facilities.
For 15€ each we could use the spa for an hour, which was fantastic! If you want a particular time, I’d even pre book this before you arrive as the more popular times, say 5 or 6pm, were fully booked.
We ate in the buffet restaurant in the evening and were happy with the choice and quality of the food.
We will return to Arinsal soon and this will definitley be our first choice for accommodation.

Leisure Family

10/10

Exceptional

04 Feb 2025

Hugh James

Always wonderful

Always wonderful. Such a lovely welcoming place. Well run with lovely staff.

Partner

10/10

Exceptional

01 Feb 2025

PHIL

Absolutely Perfect

Hotel, staff and facilities were excellent including proximity to the Gondolas.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2024

Melissa

amazing i absolutely love that place! can’t wait to go back. thank you david at the front :) he’s the best

10/10

Exceptional

04 Aug 2024

Caroline

Weeks stay in Arinsal

we had a great stay with 2 teenage children, lots of activities to do in the hotel, with table-tennis, pool-table and bowling. so when we were back from our hiking there was enough to do to keep everyone happy before dinner. food was good with lots of choice and different menu each evening for our weeks stay. beds and room were very comfortable.

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

A

Great spa, wonderful check in.

Leisure Partner

8/10

Excellent

15 Jun 2024

andrew

Great place to visit.. Would have liked use of a swimming pool .. very hilly but hard to fault. The dinner first night was a huge buffet and second night a half size buffet but same price not that it was a major problem still good value

Leisure Self

10/10

Exceptional

05 Jun 2024

Carmen

It is a great area , beautiful scenery and great customer service

Leisure Self

10/10

Exceptional

10 Mar 2024

Steven

Very well looked after in all areas

Leisure Self

10/10

Exceptional

09 Feb 2024

Neil

The location of the property the friendliness of the staff in the spa was fantastic

Leisure Friends

10/10

Exceptional

08 Feb 2024

Caitlin

Lovely hotel within walking distance of the Pal-Arinsal gondola which was perfect for our ski trip! Staff were friendly and helped us organise rental equipment and ski storage for the duration of our stay.

A few things to note as the information on Expedia is a little outdated:
- Parking is €15-20 per night (inside or outside car parks available), however, there is a free car park directly opposite the hotel which we didn’t realise until afterwards
- Spa is €15 per person per HOUR (not day), still worth a visit after a day on the slopes!

Leisure Partner

6/10

Pleasant

26 Dec 2023

Natalia

Very basic. Not sure why it's considered a 4* hotel

Friends_and_family Family

10/10

Exceptional

21 Mar 2023

Steven

Clean rooms, friendly staff, excellent breakfast options, really close to the gondola and local restaurants.

Leisure Self

10/10

Exceptional

12 Mar 2023

tabitha

Lovely hotel, friendly staff felt safe. Great location short walk to the gondola. Free parking by the gondola if you bring your car no need to pay hotels parking price €15 a day outside of €20 inside.
Food selections great. Fresh crepes every morning.
Restaurant staff were lovely.
Spa was nice you get an hour for €14, €10 euro for children.
Would return, only slight negative was dinner doesn’t start until 7.30pm and you come off slopes at 5pm starving. So maybe we’ll go b&b next time. Great for families.

Leisure Family

8/10

Excellent

19 Feb 2023

Laura

Great for families

Great hotel for families - close to the ski lifts, excellent family rooms and very good facilities (bowling alley, arcade, spa etc). Breakfast was ok - good selection but prefer proper yoghurt rather than little pots of set yoghurt, and lacked nuts, seeds, berries, porridge etc for healthier options. Juice/coffee not great either but did the job. Only gripe is the amount of things you have to pay extra for which I would expect to be included, e.g. parking @ €20 per night (but was free down the road), spa access at €52 for our family of 4 for one hour, bowling also extra. Will definitely stay again if we take the children but would prefer somewhere smaller and cosier for a stay with just my husband and me as it’s a bit hectic (it was half term though)

Friends_and_family Family

10/10

Exceptional

14 Mar 2022

Steven

Even my basic room was spacious with a big bathroom and fantastic walk in shower. Warm, quiet and perfectly located for restaurant and the gondola.

Leisure Self

10/10

Exceptional

20 Feb 2022

Sarah

Lovely place, friendly helpful staff and great access to the bubble to get to the slopes.

8/10

Excellent

05 Jan 2022

Geoffrey

Very good stay

The hotel upgraded our room, for no extra charge when I pointed I out that we preferred a double bed to two single beds. The staff were all very helpful. The location of the hotel was perfect for the ski lift. The amenities in the hotel were very good and everything was clean and tidy.

Partner

10/10

Exceptional

27 Dec 2021

Angelica

Customer service was the highlight. Everyone was extremely friendly to us. Wide range of excellent food options for breakfast and dinner. Room was comfortable.

Leisure Partner

6/10

Pleasant

07 Mar 2020

Verified traveler

Facilities good - especially the spa. The bar area had a good atmosphere. Room was adequate.
Found some of the reception staff quite rude and abrupt.

Leisure Family

8/10

Excellent

27 Feb 2020

Verified traveler

Loved the facilities - Spa and Arcade , Bowling alley
family friendly
great location
Evening food terrible though

Leisure Family

4/10

Poor

27 Jan 2020

Verified traveler

We booked room only and choose not to pay the extra 12 euros per person for breakfast or to add on dinner, so cannot comment on food. But for a 4 star hotel i would have expected the room to be much better. Bathroom was quite grim, tiles were dirty and no shower screen so the floor got drenched every shower. The bedroom was very cramped and stuffy...no where to sit except the bed. Only one small radiator to dry to dry gloves, ski jackets on. Location was great super close to the gondola. Spa was nice but you have to pay extra to use. Would go back to Arinsal but probably book an apartment next time as will be guaranteed sufficient space to live in for a week.

Leisure Partner

2/10

Poor

27 Dec 2019

Samuel

not a 4 hotel standard experience

- Unfortunately the floor in your room was really dirty with a lot of dust. The bathroom was grimy specially the shower head and appliances around it.
We had access of a lot of pastries at breakfast but it wasn’t fresh enough. I would suggest less food and more quality.

It was not a 4 star hotel standard I was expecting at all.

To sum up, unfortunately my wife left a silver necklace at out room and we contacted the hotel hours later to let they know and they just answer as back in the next day after requesting by email and calling them again.
Of course, they said they didn’t find the necklace in the end. It was an anniversary gift really sentimental worthy for us.

Friends_and_family Family

10/10

Exceptional

20 Mar 2019

Denise

A must for relaxation fans.

Always have a lovely stay at Princess Parc - I have stayed there over the last 3 years and always impressed with the cleanliness of the rooms and service and choice of food in the restaurant. The staff are always helpful.
The spa is amazing - I would recommend to go when it first opens as less people using the facilities. Following the instructions to the letter in the spa guide by the water bottle area and come out feeling fabulous.

Family

8/10

Excellent

09 Feb 2019

Lee

A great ski getaway

The hotel is very good. Rooms are well equipped and modern.
Spa is brilliant
Location for ski lift access and night life is ideal.

Friends

8/10

Excellent

29 Jan 2019

Ann

Good location in Arinsal

Large hotel, nice rooms but double glazing not very good as could still hear traffic at front. Lacked any charm and more suited to big groups. Rooms clean and comfortable. Nice spa at 15 Euros for 2 hours. We didn't eat in the hotel as there were some nice restaurants very close by where we had breakfast and dinner much cheaper. The hotel is close to the ski lift and restaurants and a couple of ski shops. There is also a ski bus and village bus where for a few euros you can go to Andorra la vella. Overall good for 2 or 3 days.

Partner

8/10

Excellent

25 Jan 2019

Lauris

Very good place to stay at Arinsal for skiing. Hotel close to Telecabina. Nice spa.

10/10

Exceptional

29 Dec 2018

S D

Super

Excellent location for the ski lift access. Great spa facilities and ample parking

Partner

8/10

Excellent

27 Dec 2018

Verified traveler

When I booked through online operator Expedia, there was no option to include meals. I stayed at the hotel twice before and had meals included. When I asked for the price to add the meals it was far more expensive than if I had it as an inclusive package / there was no concession for being a hotel guest / repeat hotel guest. Dinner 25 for adults 15 for children, no drinks included. This is so highly priced in comparison to the prices in other venues in Arinsal it is prohibitive. I felt a very warm welcome with all of people of the hotel with the exception of this. This felt unwelcoming / a price that would discourage guests from eating buffet. Other than this all was good in the hotel except the bed (mattress cover) and pillow filler felt synthetic and uncomfortable. Sheets quality was fine. Pool tables need to be re covered. All staff were friendly and helpful.

2/10

Poor

12 Oct 2018

Verified traveler

BEWARE...BAIT & SWITCH. I booked a double lux room, which promised a deep soaking tub and mountain views. I also picked this hotel because of the spa. AFTER I paid the nonrefundable payment, I got a message saying that the spa is not open on the days we are there, and that it's also a 15 euro/ person fee. When we arrived, there was NO tub, NO view, and the room was much smaller than what I booked. I explained this to the front desk and showed the screenshots from the booking. She told me to wait 20 minutes to change to a different room. After 40 minutes (it's now well past 10pm, and we're exhausted), we were sent to a different room that was basically the exact same as the first- no tub, no view, but maybe slightly bigger. We will definitely NOT be returning.

8/10

Excellent

28 Mar 2018

Willum

Luxury ski hotel

A luxury hotel with glamorous touches especially the Aquarium cocktail bar and the Spa centre.
Staff were excellent.
Bedroom very comfortable.
Buffet dinner could be improved.

4/10

Poor

27 Mar 2018

Frank

March Time

We arrived and reception was prompt but not friendly.
We found that all through our stay.
The staff performed the jobs they had to do but there was very little friendly interaction with the customers. I had stayed the last 3 times previously in La Massana were the staff were excellent.

Partner

10/10

Exceptional

19 Feb 2018

Mark

excellent stay, hotel great, next to gondola

Definitely recommend this hotel. Great stay with the gondola almost next door. I would book here again if visiting this ski resort which was great for us.

10/10

Exceptional

18 May 2017

Dennis

Regular Visiters

By far the best hotel in the town. We have stayed there may times.

Family

4/10

Poor

22 Feb 2017

Liam

Very poor service have stayed before was a lot better , was charged 64 euro extra per nite for a child in my room ridiculous ripoff , a lot of grumpy staff on reception , will be going elsewhere next year

Family

10/10

Exceptional

24 Dec 2016

Verified traveler

Good hotel nice facilities although we didnt eat there. Had a look at the menu not very impressed.

10/10

Exceptional

03 Apr 2016

Charlotte

Short Break Ski Holiday

The Princesa Parc is an ideal location for skiers as the gondola is only a short walk away. The hotel itself is very comfortable and clean. We stayed half board and the meals available were to a high standard and lots of variety to choose from. Would definitely stay again.

Partner

6/10

Pleasant

29 May 2015

Jessica

Quiet Town

We stayed for 1 night at the end of May. Since it was between their busy winter and summer seasons, the hotel was eerily quiet. Surface parking is free, the staff is friendly and it's easy to find. Arinsal is rather quiet, so if you're looking for walkable nightlife, I would recommend staying in the capital or Encamp. Hotel amenities are average - bowling, billiards and arcade all come with a fee, and the sauna seems to close when the spa services do (although we couldn't tell if there was an additional charge for that, too). Otherwise, everything was as expected.

Partner

6/10

Pleasant

06 Jan 2015

russell

Bathrooms need updating

The hotel is well located. The room is average but the bathroom needs updating. The shower area looks old and pokey. Access to the rooms has a claustrophobic feel to it.Service at the front desk is a bit slow.

Partner

10/10

Exceptional

07 Aug 2014

MartandJo

Great Location

Really enjoyed our stay at the PrincesaParc. It was particularly nice having the stream running by our room. Would definitely recommend the All Inclusive option. The food was, in our experience of AI buffets, towards the \"better\" end and, being Andorra, most of the drinks were brands we're used to at home.

8/10

Excellent

20 Mar 2011

Verified traveler

overall great

was in the princessa parc hotel for skiing, we were in the Lux type room which is better than their standard and one below their best rooms.
the team in the holel is very friendly and helpfull.
food was great
one things that was a bit botthering, the room ventilation was not good which caused us to feel air of 'closed places' , it wasn't too bothering.
overall , would go back there , (but would ask for a room that is better ventilated :-)

6/10

Pleasant

22 Jun 2026

Marianne

Hyggelig resepsjonist og massasjen var fantastisk! Middagsbuffet var dyr og dårlig! Unødvendig at det skal koste ekstra for å komme til bassengene og i tillegg bare en klokke time.
Rommene var fine og rent

Partner

10/10

Exceptional

04 Jun 2026

alvaro

Ótimo hotel, local bem bonito.
Café da manhã saboroso e funcionários prestativos.

Partner

10/10

Exceptional

29 May 2026

CARLOS

Atendimento impecável na recepção, quarto muito confortável, instalações muito bem conservadas. Adoramos o lugar.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Bruno

Nous avons pris une option demi-pension incluant boisson et spa, c'était TOP . La chambre était propre , de petite taille mais suffisante pour deux nuits, avec une belle salle de bain, un repas buffet varié et bon, pareil pour le petit déjeuner. L'heure de spa est très agréable après une journée de marche, et les boissons inclues dans le forfait sont un plus. Le personnel est très souriant et de bon conseil et en plus tout le monde parle français.

Partner

10/10

Exceptional

14 Apr 2026

MELISSA

O hotel era muito confortável e a equipe nos atendeu muito bem. Todos muito simpáticos e atenciosos. Café da manhã e jantar bem servidos (Não se compara aos resorts do nordeste brasileiro, mas ainda assim muito bom). A região é linda. Foi um apena termos chegado no dia posterior ao fechamento da estação de ski.

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

Cecilia

Ras

Partner

10/10

Exceptional

06 Jan 2026

TIAGO

Hotel nota 10. Café da manhã excelente, hotel ao lado da pista de ski, parada de ônibus fácil para ir ao centro. Maravilhoso

Partner

8/10

Excellent

30 Dec 2025

Josep

Buen trato. Complicado el parquing i llegar a la habitacion

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Ralph

Only the noice of other rooms was a little bit annoying sometimes

Leisure Self

10/10

Exceptional

31 May 2025

PATRICK

Parfait

Leisure Family

10/10

Exceptional

09 May 2025

marc-adrien

Tres bon hotel avec de la bonne ambiance tout le temps.

Leisure Family

8/10

Excellent

08 May 2025

Patrice

Hotel moyen

Joli hotel avec vue sur riviere et montagne mais quelques points negatifs tel que :
Baie vitree de la chambre tres mal installee donc un manque d'insonorisation terrible et une condensation enorme le matin , salle de bain moyenne aux finitions mediocres , wc et papier toilette juste devant la douche ce qui inonde partout et pas de ventilation efficace .
Buffet tres minimaliste et pas tres bon .
Literie tres moyenne avec un trou au niveau du dos masqué par un surmatelas , mal dormi .
Petit dejeuner tres bien et copieux
Personnel acceuillant et sympathique .
Pour avoir tester l'autre hotel adjacant excellence , la difference est notable .

Partner

10/10

Exceptional

21 Apr 2025

Montse

Todo perfecto.como siempre.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Angels

Todo muy bien

10/10

Exceptional

17 Apr 2025

Mohamed

Excelente

Leisure Family

10/10

Exceptional

04 Apr 2025

Alexandre

Ótima experiência

Loca bom do lado de a uma estação de ski. Chegamos tarde no primeiro dia e perdemos o jantar, então ofereceram um picnic para o outro dia que foi muito bom. Comida boa, ótimas opções no café e jantar.

10/10

Exceptional

09 Dec 2024

Carlos

habitaciones bien, comedor regular

el personal de recepción y las habitaciones si corresponden a un hotel de 4 estrellas, la comida y el servicio del comedor no.

Partner

10/10

Exceptional

14 Oct 2024

Verified traveler

Erholsamer Aufenthalt

Sehr freunliches Hotel. Haustiere kein Problem.
Tiefgarage vorhanden.
Super Frühstück und HP.
Gute Lage für Ausflüge.
SPA im Haus, sehr zu empfehlen.

Partner

10/10

Exceptional

04 Aug 2024

Sylvain

Hotel pour station de ski ,donc pas de clim .

Leisure Partner

6/10

Pleasant

01 Aug 2024

Verified traveler

Agradable

La piscina es pequeña pero muy bonita entre montañas y fresca, es lo que más me ha gustado. El buffet bastante bien, la bolleria caliente lo cual es un detalle y además tenian un chico bastante habil preparando woks y pescado y carne fresca, por eso considero que CUIDAN ALGUNOS DETALLES COMO SI FUERA un 5 estrellas.
Pero si tu habitación ( como la mia) no tiene vistas...y pegada a otros huespedes ( hay que correr una tupida cortina para tener intimidad) pierde encanto la estancia, además hay cierta falta de mantenimiento en cuartos de baño, uno de los lavabos no succionaba bien..
Tiene gimnasio bastante completo y el desayuno también lo recomiendo

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Rodrigo

.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2024

pedro

Muy buen hotel

La estancia ha sido genial, el personal muy amable. Todo perfecto.volveremos seguro

Friends_and_family Family

10/10

Exceptional

08 Jan 2024

Henrique

Melhor lugar para ficar em Arinsal

Pegamos o qto para 3 pessoas com 1 cama grande e jma cama de solteiro.
Yltd muito bom, buffet de cafe da manha e jantar excelentes. Spa todos oa dias, salvou mossa revupercao. Do lado da Gondola, super indicado para viagem em familia.

Friends_and_family Family

4/10

Poor

29 Dec 2023

Afra

Nice location near the amenities of the town. The hotel itself was not special. I had read great reviews earlier, but I was disappointed. The rooms were very noisy - you could hear children cry in the room next to you and you could even hear the alarm of the neighbours in the morning. Furthermore, the beds were really wobbly/unstable and the shower-cabin was very small. The breakfast and dinner were good and the spa was also nice to have after a day of skiing. Altogether I would not come back to this hotel because as I value a good night of rest.

Leisure Partner

10/10

Exceptional

17 Dec 2023

J.ANTONIO

Buffet extraordinario

El mejor buffet desayuno y cena que puedas encontrar.

Partner

8/10

Excellent

15 Nov 2023

Manoli

Todo muy bien lo único el ruido del agua que pasa por al lado lo está bien insonorizado y seoye un montón .

Partner

10/10

Exceptional

05 Nov 2023

Daniel

Hemos estado solo una noche pero nos ha gustado mucho, la comida buena y la animación por la noche excelente,JH artista hizo un espectáculo muy ameno y divertido

Friends_and_family Family

8/10

Excellent

13 Sep 2023

Montse

Esta apartado del centro de las tiendas y puedes desconectar bien.
Personal del hotel con pocas ganas de trabajar
Y para ser un 4 estrellas con goteras.

Leisure Family