Marco Polo

2/10

Poor

13 May 2026

Arleen

I requested a deluxe suite and they gave a regular without a view

Family_with_children

4/10

Poor

13 May 2026

NATALIA

Lady on registration was very rude , broken doors in the closet, dust and lots of hair, stains on the sofa, disgusting property

Family_with_children

8/10

Excellent

13 May 2026

Betzaida

The hotel is very clean but the parking is terrible you have to wait at less 30 minutes to has your car.

10/10

Exceptional

11 May 2026

maidy

Good. Limpio tranquilo. Buena comida

2/10

Poor

10 May 2026

David

Not recommended at all!

Partner

8/10

Excellent

09 May 2026

Teresa Beatriz Aleman

Property is under renovation, noise morning and evening. Price was reasonable

Friends

6/10

Pleasant

08 May 2026

Marco

Yes

Self

6/10

Pleasant

08 May 2026

Xavier

The room is clean but outdated. Everything feels old. The bed was comfortable. There is easy beach access and a pool. Staff around the beach and pool area can be rude. Front desk staff are more friendly. Valet parking, while worth it, can be chaotic at certain times. Family friendly and the area is very nice. Way better than staying in Miami.

Family_with_children

8/10

Excellent

08 May 2026

Valerie

Staff (front desk) was amazing! Our stay was great lounging by the pool and watching lizards run around and watching waves on the beach.

6/10

Pleasant

08 May 2026

Leroy

The stove looked liked it pick up at the swap shop/flea market in on sunrise.it was disgusting, room would have been better without it. Tub drain was clog.

Family_with_children

10/10

Exceptional

08 May 2026

Steven

Loved it! Clean room and quite hotel.

Self

10/10

Exceptional

04 May 2026

Denise

We enjoyed the pool and cocktails by the pool. Excellent access to the beach.

Family

10/10

Exceptional

03 May 2026

Joseph

Good place for your money

10/10

Exceptional

03 May 2026

israel

Amazing

8/10

Excellent

02 May 2026

DAWN

The property was nice for the age. The valet parking was annoying.

Partner

10/10

Exceptional

01 May 2026

Orlando

Nice room and beatufull pool

8/10

Excellent

29 Apr 2026

Andy

The room was clear and the staff was very helpful

2/10

Poor

28 Apr 2026

DEENA

The beds were clean but there was mold on the walls.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Zady

The valet parking service may take up to 30 minutes.

2/10

Poor

26 Apr 2026

Vanitty

My hot room was disgusting, not cleaned there were nail clippings on the floor? The sheets had hair all over them. Upon getting my room and going to shower there were no towels and took about 2 hours to bring them after calling. The hotel staff that check me in was so rude, I was questioning the additional $200 I had to pay at the time of check in that I had no indication of I when asking her if there was off street parking instead of paying $30 a day for parking at the hotel she said yeah if you feel like paying $5 an hour and complaining about it I proceeded to tell her I don’t know about the fee or read it anywhere with the nastiest rudest attitude grabbed a paper in Spanish slapped it on the desk and told me read

Friends

10/10

Exceptional

26 Apr 2026

William

Friendly staff, rooms were ok. When checking under the bed for any forgotten items, it was obvious they hadn’t been cleaned under for awhile.

Family

8/10

Excellent

25 Apr 2026

Svitlana

Friendly staff, clean room and beach view was grateful! Thanks for everything!

8/10

Excellent

20 Apr 2026

Nona

The property is little outdated but clean, has places to eat, is right on the water, pool is nice and provide sun umbrellas. Matresses were comfortable, shower was good, room has a full size fridge, microwave, stove, dishes. Would return.

Partner

6/10

Pleasant

20 Apr 2026

Crystal

Room and bathroom needs updated.

Partner

8/10

Excellent

20 Apr 2026

Phillip

Overall everything was fine but it could be updated a little bit

Partner

2/10

Poor

13 Apr 2026

Maya

Dirty, under construction, appliances dont work. Dirty!

Family_with_children

2/10

Poor

09 Apr 2026

eleanore

Very dirty place

4/10

Poor

08 Apr 2026

Patrick

Fairly clean.

2/10

Poor

07 Apr 2026

Tatyana

This hotel is like a motel on a highway during your road trip. Room was not ready upon our arrival, but they gave us a key and told to go downstairs when we called front desk. There is no service, they left a body wash bottle empty, second day no towels were left and they didn’t bring them up, we needed to go downstairs to get them. Constant running water in the toilet. We got stuck on an elevator on the 11th floor. Only cafe with chicken wings by the pool. Additional charge for chairs by the pool. Draws from the dresser falling out on your feet, rusted medicine cabinet in the bathroom, two dirty chairs…terrible

Family

8/10

Excellent

05 Apr 2026

Igor

Clean room

Self

2/10

Poor

05 Apr 2026

jose l

This place is not at all like the pictures; it is poorly maintained and has a terrible smell. The pool is not even cleaned, and considering the cost and price, I would not recommend it.

Family_with_children

8/10

Excellent

01 Apr 2026

Jamie

Good rate for oceanfront

2/10

Poor

30 Mar 2026

Priscila

The room smelled horrible, with strong smell of mold and cigarettes even though we were given a non smoking room. The bathroom was filthy, with hair all over and mold all around the corners of the shower. The valet staff took over 1 hour to get our car and people who arrived after us got their car before us. Would not recommend and will definitely not be coming back.

Partner

4/10

Poor

25 Mar 2026

Steven

In the day, this was a grand hotel. It's totally worn out now and ready for a complete renovation. It will most likely be a tear down, though, for all the fancy new stuff going up around the area. The staff was decent enough, but the place is just tired. The location is excellent, so if you keep your expectations low, you will enjoy your stay.

Self

10/10

Exceptional

24 Mar 2026

Sharon

Poolside was great, right on the beach. Work was being done in 2 areas, a little noisy. Staff was very accommodating. Room was clean, service was very good. I’d definitely go back. Location is very convenient. There is food on site so it makes things easier for a guest

Self

6/10

Pleasant

21 Mar 2026

Andrew

The hotel was solid. I knew it wasn’t going to be as glamorous as the ones round it but it had a decent pool and great access to the beach. The pool had some construction around it which was a little annoying. The one thing that drove us crazy was the pool towel situation. One day we were out for 3 hours and could not get a towel. Then we couldn’t dry off to put sunscreen on or even go back inside. It was overall not a good experience.

10/10

Exceptional

20 Mar 2026

Dina

The room was very comfy and clean. The building is a little dated, could use some upgrades. Great to have a balcony room with partial view of ocean. All staff very friendly and helpful. The day we were to check out, we were allowed to leave our luggage in a locked room and our car parked so that we could enjoy the day at the pool which we really appreciated.

Family

2/10

Poor

19 Mar 2026

Aron

Old and Stinks

10/10

Exceptional

18 Mar 2026

Stephen

Yes

4/10

Poor

17 Mar 2026

Danny

Construction by the pool and beach

Friends

6/10

Pleasant

17 Mar 2026

Stella

The rooms definitely need a face lift.
Good location

Family

8/10

Excellent

16 Mar 2026

elizabeth

Our stay was good for a weekend. We rented a two queen bed room but wish we knew that we could’ve had the option to select a balcony room. The site didn’t show any diff selections and at the hotel they said it would’ve cost more to get a room with a balcony a day later. The pool had some construction going on now when we were there. Beach location and hotel location is great. Only negative is the elevators taking too long.

Friends

2/10

Poor

14 Mar 2026

Orli

Run down room. The staff was rude. We didn’t even check in and canceled the booking immediately

8/10

Excellent

06 Mar 2026

MARIA

Big and comfortable rooms. Nice beds.

Family_with_children

2/10

Poor

04 Mar 2026

Pablo

Noises of AC or something outside the room. We couldn´t sleep for 3 days and there was no solution despite our claim.

6/10

Pleasant

27 Feb 2026

Mark

the couch was a little beat upland the pool lounge chairs were terrible ripped no support. they need to be replaced.

Self

10/10

Exceptional

26 Feb 2026

Oleksandr

Staff

6/10

Pleasant

26 Feb 2026

Anastasiya

Not clean, all

8/10

Excellent

26 Feb 2026

Natalia

Good

4/10

Poor

25 Feb 2026

MONIQUE

The room and the entire hotel were neglected. In need of lots of repairs. When sitting by the pool in early afternoon, there was a crew of men working on the patio, drilling and hammering. The smell of tar was overwhelming. It was not a pleasant experience.

Partner

8/10

Excellent

25 Feb 2026

Heather

Great location on the beach, great pool

Family_with_children

4/10

Poor

24 Feb 2026

Holly

The room was very old, beds, dresser, table and chairs- very dated and wiggly. The only person nice to us was the young man the room our luggage before we checked in. Went to use the pool, all the chairs are rusty and broken. Went to order food by the pool at 5pm and they said no we are closed! The AC vent unit in the wall was so loud couldn’t sleep with it on but too hot with it off. Bathroom vent and handle were very moldy. They were doing some construction by the pool. The good piece was you could leave and walk the beach!

Family_with_children

8/10

Excellent

18 Feb 2026

Laura

The room was clean and our ocean view amazing. Construction at the hotel was pretty noisy but we understand they need to make improvements. The valet staff were the best and so accommodating!

Family

2/10

Poor

18 Feb 2026

Tara

Amenities and valet - horrible

6/10

Pleasant

17 Feb 2026

Thomas

OK

6/10

Pleasant

16 Feb 2026

Jay

Our stay was okay. The nicest part of the resort was the fact that it's right on the beach. The pool was clean. The building is definitely showing its age. Some rooms have been remodeled but ours was not. Paid extra for an ocean balcony which was nice, however the room itself was dated and fairly gross. The floors were sticky and you could tell they haven't been properly cleaned in a very long time. Same thing could be said about the bathroom. It was also disappointing that we had to valet every time we needed our car, and there were hardly any restaurants / coffee shops within walking distance so we had to request our car and drive anytime we wanted to go get food. The beach and ocean were beautifully maintained. Overall our experience was okay, but we probably wouldn't stay here again.

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Sixto

Everything was good with the exception of the following:

The safe wasn't working.
The heater wasn't working.
The knob for the water faucet in the bathroom wasn't working.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Ramona

The bathroom tub was dirty. Bed was comfortable.

Friends_and_family Friends

6/10

Pleasant

08 Feb 2026

Amber

Hotel could use a remodel. Tooms are kind of old and multple things dont work, like the tv and no heat in the room. The shower has 1 temp, scalding hot. Although pressure was good, the tub spout runs even though the shower head is working resulting in the bathrub filling up while you are showering. On the bright side, it was quiet, clean and safe and we had a great ocean view.

Leisure Family

2/10

Poor

30 Jan 2026

CLAUDE

we had to beg everyday (few times a day to get the cleaning room services. staff was not friendly nor professional

2/10

Poor

27 Jan 2026

Meirav

The place is dirty and poor costumer service

Leisure Family

2/10

Poor

26 Jan 2026

Katrina

This hotel was not what I had expected at all. We arrived later in the evening from our flight with small kids and check in took forever as the one person at the desk was visiting with someone. Once we got to our room we were disappointed that it was very dated, old and small and did not look like the pictures of what we had booked (they showed a more updated version of the room). We then tried to put our kids to bed but we realized that our toilet was not working, the handle was broken. We called the front desk who said that they would send maintenance up which took quite a while, maintenance arrived with a plunger and assured us that the problem was fixed. We tried again after they left and it was still broken. We called back to the front desk and they said they would send someone to help move us to a new room, which again took a while. Then we moved everything to a different room which was in slightly better condition but had a much worse view from the balcony (we paid for the partial ocean view). The first night and day were rainy and miserable so we left for part of the day to a great science centre and wanted to try out the pool when we got back and the rain had stopped, but they had the pool closed for most of the day. We didn’t get to use the beach as the weather was bad (not the hotels fault). We tried the restaurant at the hotel next to the pool for supper which only had options like hot dogs, quesadillas, bad grilled cheese and it ended up costing close to $150.

Leisure Family_with_children

6/10

Pleasant

26 Jan 2026

Duviel

The room and appliances are very old. Very Old looking. Everything worked except for Heat function on A/C for Mid January stay. The bed was comfortable and the housekeeping was as fine. The lobby needs updating too as well as the eateries. Although food was not bad at all and very convenient to access. The pool, pool bar and pool are probably best thing. The location and beach access was Fantastic. Hotel just needs bigtime upgrades but service was good and location excellent. Put an 100 million upgrade into this building and you have yourself a prime 5 star hotel. Of course my rate would double.

Business

4/10

Poor

26 Jan 2026

Aleksandr

Molding in the room got sick very disappointed

10/10

Exceptional

25 Jan 2026

Demis

Super good comfortable beautiful

Business_and_leisure Family

4/10

Poor

21 Jan 2026

Christine

I feel like my hometown suburbs cheapest motel is probably cleaner than here. There is no attention to detail, crumbs and dust were everywhere it was disgusting. I ran my finger on the nightstand and phone and it came up with dust, how is a high traffic area like that not cleaned long enough for such dust to accumulate? There were obvious horrible putty patch jobs all over the walls and ceiling, the bathroom had filth caked along the side of the vanity, the toilet paper roll holder and faucet were speckled green/rusted. We got in late and made sure the bed linen was clean enough to sleep in. When we went to call for valet to bring our car in the morning they told us 20 minutes, when we came down we waited an additional 25 minutes. I promise I’m not a hard to please person, but this wasn’t some dust in a corner no one ever touches, it was the sloppiest room I’ve stayed in.

Business_and_leisure Partner

4/10

Poor

21 Jan 2026

Jamie

didn't feel that the pics represented the actual room :( wasn't impressed with the room especially the bathroom. bathroom shower was step up tub that was cracking. the location was great but won't recommend or go back.

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Mark

Great views, pool bar & grill was good
Property was under construction
Needs renovation
Our room was decent

6/10

Pleasant

19 Jan 2026

Shawn

Building was older than expected. Food options also not as expected. I tried to call housekeeping multiple time with no answer so I walked down to the front desk twice and requested linens. But they never delivered them. Also 3 of the 5 elevators were broken making the wait time extra long

Leisure Friends

6/10

Pleasant

19 Jan 2026

Inger

Beachfront was beautiful. Staff was friendly. Liked pool and beach access. Love food on site and pool bar. Close to things in Miami.
BUT, outdated. Shower pressure was horrific. Elevators were a pain. Used stairwell alot. Only having valet wasn't my favorite. Having a kitchenette with no paper towels or dish soap to wash items was strange.

Leisure Family

6/10

Pleasant

18 Jan 2026

Steve

Staff was nice but hotel had issues

Had a neighbor cooking in his room with kitchenette but had his door open and smelled up hallway

Pool deck under construction. Pool available but seating was in non work zone areas except one guest who wanted a chair in area where crew was chipping tar off roof. Nutty

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Vedette

The ocean views from our room were breathtaking Staff was super friendly and helpful.

Leisure Partner

8/10

Excellent

16 Jan 2026

Jeffery A

Yes

2/10

Poor

16 Jan 2026

Steven

Im not a picky guest but what happened to me and my family of 3 was not acceptable. The staff was good, but the room was all smelling wet the whole stay, the carpet did not look clean and it also looked old and wet. There was a lot of humidity in the room that made me sick. I had to sleep the two nights with the windows opened because I couldn’t even breath and the bedsheets had a strong smell of Clorox which did it worse. After our stayed all of our cloth had that smell of humidity penetrated that we had to go to a laundry and wash them all in order to continuo our vacation to Orlando. They also did not refund me the whole amount of the hotel security fee which is the first time that a hotel for some reason keep a part of it, and the cabinets also were all old and peeling out the paint because of humidity. Overall I wouldn’t go back to this hotel. I still can smell that humidity on my clothe so bad.

Leisure Family

6/10

Pleasant

15 Jan 2026

Humberto

Very old and not well maintained. Dust on furniture, run down bathroom.

6/10

Pleasant

14 Jan 2026

Peter

Staff is amazing

10/10

Exceptional

12 Jan 2026

Marc

Everything was great

Leisure Partner

10/10

Exceptional

10 Jan 2026

Byron

Yes

6/10

Pleasant

10 Jan 2026

Olha

I was disappointed, the room was dirty.🙄

10/10

Exceptional

09 Jan 2026

Gabriela

Perfect conditions. View, food and amenities 😍

Leisure Family

6/10

Pleasant

07 Jan 2026

Julia

Rooms are in dire need of updating

Leisure Family

10/10

Exceptional

06 Jan 2026

Camisha

Perfect beach view. Bar staff was very nice

4/10

Poor

06 Jan 2026

Carrie

Check in was the highlight of the 12 day vacation when they told us they did not have the room we reserved but we could upgrade to an ocean view for $20 more a night rather than the $50. Memories created when using the pool -chased after by security daily because 1.)we were carrying sandwiches for a picnic on the beach and told we could not stay poolside because food was not allowed, although others had snack boxes crackers chips, etc. 2.) Security would not allow my 10 yr old back up to room because she forgot her shirt. 3.)watched a tenant smoke cigarettes but never stopped when same security saw her. Strick 4 towel limit daily and only if you are there before2 because then they take them all to get wash for next day.

Valet: a hot mess not enough room for al the cars coming and going, strong language barrier and loosing keys. 2 times they could not find my keys
-1st time because the car was left in the turnabout keys were still in drawer
-the 2nd on our departure day when leaving for airport the lady on the phone said no key turned in. We went down and were told no keys turned in. The lack of assistance was appalling. after 30 minutes the supervisor sent someone to ramp to confirm we did drop the car off, when he found it over there he did not know what to do. so kept going with the traffic that was coming in. After over an hour wait I asked if I could look on their board and I found it in after the 7th key looked at.
The room itself had a good view, but that' about it

Leisure Family

10/10

Exceptional

04 Jan 2026

Furti

I was there for 14 days and it was amazing, the gym, staff and clean rooms. The kitchen had everything we went. And we love the back pool and it’s good for viewing the beach too. So we was happy to stay their.

Partner

4/10

Poor

04 Jan 2026

Sidharth

It was okay not that great to stay

4/10

Poor

03 Jan 2026

Lena

Outdated facility and poor service

Leisure Family

8/10

Excellent

03 Jan 2026

yehtut

I believe it is part of Time share property (they asked me whether i am an owner or not when i checked in) some of the floor are still remodeling. I checked in with family on 22. they assigned me a room close to trash chute and as soon as we go in the room, smell like trash inside. i went back to Front desk and they exchanged me different room right away. In the second room ceiling paint in the bathroom peeling off a little and no fan for moisture and condensation from shower. Again, they are still remodeling and i am pretty sure it will get better after. Still had to pay resort fee ($20/ night) on top of everything. Parking is $30/night for valet after another ($20 /night) for parking resort fee totaling $50 /night for valet parking. Aside from that, it is located right on surf beach. Heated out door pool, some shops in the Hotel. We enjoyed it.

Leisure Family

4/10

Poor

02 Jan 2026

Christine

Room was dirty & old. Valet parking was slow & expensive

Leisure Friends

2/10

Poor

31 Dec 2025

Janine

The hotel is in very bad need of tlc
The a lot of the hotel staff is friendly but the front desk not very helpful they seem like they don’t want to work there either.
The worst part is on Tuesday 12/30 they turned the water off during the day for a bit over four hours .
Could not use the toilets but people in Public bathrooms had too
No running water to wash hands
Hotel did not offer credit or anything even voucher for inconvenience. They could have done repairs in nighttime when people were sleeping. I would have never booked the hotel if I knew that was happening. Not sure how the outside kitchen was operating without running water to wash everything and especially hands .
Staff had no communication with the gm and could not give updates. Pool was gross on Tuesday filters seemed clogged and a lot of white stuff floating in the pool no one cared.
Beach chairs are not included like other hotels I had stayed at in area.

6/10

Pleasant

31 Dec 2025

Kevin

I'm honestly not a negative review kind of person, but considering my wife and I agreed that we won't be back as we exited the parking area, hopefully this will be helpful. We were unaware that the facility is made up of privately owned rooms. Ours as incredibly out dated. The floor, while free of papers or sand or the such, was really dirty. Socks and bare feet were black within a day of average use. And the beds. The beds are described as \"queen\" sized in the Ramada site AND in the real estate listings of \"for sale\" units. The beds in fact are \"full/double\" beds. Lastly, no actual restaurant. The pool bar food was edible, but certainly not good. The best thing we ate within the building was a bagel and a muffin from the lobby snack bar before we departed. The experience as a whole was not what we had expected, and was disappointing.

Leisure Partner

8/10

Excellent

29 Dec 2025

ISABEL

Nice hotel, great location. The room was clean, good amenities. The kitchenette was a great feature of this room. Staff very courteous and helpful.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Guy

This is hands down one of the worst hotel experiences I’ve ever had. From the moment we arrived, it was clear this place is poorly run and does not care about guests at all.

Check-in was late, disorganized, and handled by staff who were rude, dismissive, and completely uninterested in helping. No apology. No explanation. Just attitude.

The biggest red flag? We trusted the concierge with our luggage, only to later discover our suitcases were dumped in an unsecured public walkway where people constantly pass through on their way to the pool. Anyone could have taken them. This is basic hotel security, and they failed spectacularly.

The room was disgusting. It was visibly dirty and overwhelmed by a harsh bleach smell, which made it obvious they were trying to cover up filth rather than actually clean. It felt uncomfortable, cheap, and unhygienic definitely not somewhere you want to sleep.

The pool area was another joke. They ran out of clean towels, which says everything you need to know about the level of incompetence here. A hotel that can’t provide towels shouldn’t be operating.

Overall, the entire property feels neglected, outdated, and grimy. This hotel desperately needs renovations, better management, and staff retraining because right now it fails at even the most basic expectations of hospitality.

Save your money. Save your time. Read this warning and book literally anywhere else.

Leisure Family

6/10

Pleasant

25 Dec 2025

Gaston

Hotel well located, outdated.. Needs renovation in common areas and rooms

10/10

Exceptional

24 Dec 2025

Arsen

All

6/10

Pleasant

23 Dec 2025

Karthikeyan

Took 30 mins to get car using concierge. Only one cart to move the luggage and forced to take help

Leisure Family

2/10

Poor

23 Dec 2025

April

Terrible customer service at front desk. Paid 30 a day for parking and called down for my car and was sitting waiting for 30 minutes as two valet attendants were standing there..I asked can you please check on my car and to find out no one went to get bits.

2/10

Poor

21 Dec 2025

beni

I definitely not recommend about this property

Business Self

10/10

Exceptional

19 Dec 2025

Sherry

Loved the beach bar, and that the swimming pool was heated.

2/10

Poor

12 Dec 2025

Manan Jatin

I stayed at the Ramada Marco Polo Beach Resort from Dec 3–5 with my infant, and this was the most unsafe and poorly managed hotel experience I’ve ever had. Within minutes of arriving, the room already felt neglected: the tub had no stopper, the bathroom floor didn’t seem properly cleaned, and the bathroom and lobby both smelled strongly of weed. I tried to overlook these issues—until the situation became dangerous.

Right after finishing a shower, the entire shower curtain rod fell on my head, knocking off and damaging my $300 prescription glasses and leaving me in pain. I immediately reported this to the front desk, but instead of concern or support, I was met with dismissiveness. When I expressed frustration about the clear safety hazard—especially since I was traveling with an infant—the staff suggested I was “escalating” for wanting to file a formal complaint.

Maintenance eventually arrived and informed me the room had non-standard, privately modified fixtures, which makes this incident even more alarming. Attempts to meet a manager were repeatedly brushed off; no one ever came forward, and when I insisted on documentation of the incident, the staff called security rather than take responsibility.

This hotel failed at basic safety, professionalism, and accountability. No family—or any guest—should have to experience what we did. I strongly urge others to avoid this property.

Leisure Family_with_children

2/10

Poor

07 Dec 2025

Duraymis

😘👌