Name: Andorra Palace
Address: Avinguda Meritxell, 58, Andorra La Vella, AD 500, AD

6/10

Pleasant

13 Jul 2026

Simon

Hotel is in the heart of the shopping area. Parking was expensive. Man at reception was excellent.

Self

4/10

Poor

28 Apr 2026

Maria

You’re not able to get ice. Unless you want to blocks to a different hotel. They won’t bring it to you. Air conditioning was turned off. You had to sleep with the Windows open. It was extremely hot in the room. We had requested wake up and a taxi. And when we went downstairs, they said no taxes for today. It’s too early in the morning but we had to leave in the 630 bus. So we ended up having to walk 5 to 6 bucks with luggage at 5:15 in the morning. It was really terrible. Don’t book off-season because everything closes early. There’s nothing to do. Even the Bar was empty.

8/10

Excellent

30 Mar 2026

Naomi

Good location slightly dated hotel. Was clean and had a nice spa. Not surprising for this area, there was no kettle in the room and no where to get hot water from. We didn’t have breakfast as there were lots of local cafes nearby.

Partner

10/10

Exceptional

16 Mar 2026

Matthew Shaun

Great customer service

Friends

10/10

Exceptional

14 Mar 2026

Lorena

Excellent Service

Self

10/10

Exceptional

05 Mar 2026

Iryna

We love this hotel and accommodations !! Very convenient and great location , great and helpful staff, clean and cozy!! Great breakfast, love it ! See you next year 💋

Family

8/10

Excellent

02 Mar 2026

Emma

Room was very dated. Didnt even have a kettle

Partner

8/10

Excellent

19 Feb 2026

Willem

Nice and helpful staff.

Self

10/10

Exceptional

15 Feb 2026

Gary

Very central, good value

10/10

Exceptional

14 Jan 2026

Zaida

A hotel in a great location and a clean and spacious room. Staff were friendly and helpful.

Self

10/10

Exceptional

05 Jan 2026

Josefina

Vey clean rooms, staff friendly, no breakfast tacked, mountain view magnificence.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

catherine

It is dated and you can here everything in the adjoining rooms, but it is right in the heart of the city.

Leisure Self

2/10

Poor

19 Oct 2025

Sandra

Terrible Experience — Do Not Stay Here
The room had issues from the start. The toilet didn’t work, and after someone fixed the flush, we found the bathroom door wouldn’t close. The air conditioning was disconnected. When I called reception, a rude staff member told me to “just open the window.” When I pointed out AC was listed as an amenity, she hung up, saying she wasn’t a technician.
There were two half-used toilet paper rolls — not even one new one. We had to sleep with the window open, facing one of the noisiest streets imaginable. Traffic and shouting went on late into the night. It was warm, there was no airflow, and sleep was nearly impossible.
Later, we found the room door didn’t lock properly and had been left open. Every time after that, we had to struggle to close it. The mattress was terrible — you could feel the springs.
The only decent part was the small pool and hot tub, but they’re in another hotel. You have to walk, take two elevators, follow confusing signs, and pay €2 to lock your belongings. You also can’t bring the towel back to your room.
Every time I raised an issue, I got no help, no apology, not even basic courtesy.
A truly disappointing stay. Avoid this place.

Leisure Family

4/10

Poor

13 Oct 2025

Angeline

Not worth paying for this hote stay

Welcoming staff. Perfect location. But there is zero amenities in the basic rm,. No facial tissues, no place to hang yr clothes, no aircon despite listed, it was super duper nosiy at night esp if yr room faces the road! Windows are the only way to ventilate the room. The carparking fees were very expensive

Partner

8/10

Excellent

31 Aug 2025

Verified traveler

Very friendly staff and good wellness/fitness facilities. Spacious room and bathroom.
However, the rooms are outdated and the bed is very uncomfortable. The air conditioning was also very old and loud. Would not stay here again only because of the bed.

Self

8/10

Excellent

09 Aug 2025

Daniel

Only negative I can say is being a solo traveler I would have preferred one large bed over two small ones. Also the bed was not comfortable at all! I didn’t sleep well as the mattress was too thin and I had to change positions all night as the mattress would hurt my back.

Leisure Self

10/10

Exceptional

27 Jul 2025

Russell

.

10/10

Exceptional

24 Jun 2025

Eduardo

Great location and facilities

Leisure Friends

10/10

Exceptional

19 Jun 2025

debbie

Great location

Leisure Partner

10/10

Exceptional

13 Jun 2025

Andrew

Nothing to dislike! Good location near shops and just a half mile walk from the main bus station.

Leisure Friends

4/10

Poor

14 May 2025

ITZHAK ZAHI

Disappointing stay – only good thing is the locati

The room looked very old, with uncomfortable pillows and mattress. There were no power outlets near the bed, which made things very inconvenient. Street noise was loud, and it was hard to sleep. No real facilities – even the gym opens only at 10am. Overall, the hotel feels outdated and poorly maintained. Only the location is worth mentioning.

Business

10/10

Exceptional

25 Apr 2025

Mayer

Nice hotel for a couple of nights!

Very good stay, Joanna is lovely!

Partner

10/10

Exceptional

19 Apr 2025

Amanda

Easter break in Andorra

We enjoyed our stay at Andorra Palace Hotel. Our room was cleaned every day - there were always fresh towels and soaps - excellent cleaning.
Andorra Palace Hotel is well situated: close to all shops and restaurants, close to Parc Central and bus stops.
The buffet breakfast is very good and there is plenty of choice of foods for everyone.
We enjoyed using the Wellness facilities and had a swim/jacuzzi and steam room sessions daily.
We also enjoyed having the Buffet evening meal (£19.90 per person) each evening. It is expensive to eat out at restaurants in Andorra so the buffet meal was a bargain!
Would recommend this hotel

Partner

10/10

Exceptional

13 Apr 2025

Eyal

Great location, super nice staff. A bit older accommodations.

Leisure Friends

6/10

Pleasant

20 Feb 2025

Verified traveler

Can be better

The room is boiling hot at all times, the central heating cannot be turned off. The staff were kind to explain the situation and helpful with our queries.

Partner

10/10

Exceptional

30 Dec 2024

Andy

Great find with access to the Spa and Buffet of other hotels, great access to the city centre.

Partner

10/10

Exceptional

26 Aug 2024

Brittany

Worth the money

The hotel is decent and worth the money paid. It was located in a good spot downtown, a close walk to shopping and food. The Mercure hotel behind it is connected and offers the amenities like pool and gym (and access to parking). The room itself was quite spacious but the beds and pillows were a bit old, and the AC wasn’t consistent, which made nights unforseeable. The staff was pleasant but they let us know they couldn’t clean the room after 2 pm; we waited an hour for a toilet paper refill. Rooms were quiet. Overall, a nice place downtown on a budget.

Friends_and_family Friends

8/10

Excellent

08 Aug 2024

Anthony

OK for Basic Travel

Marc at the front desk was one of the nicest attendants I’ve come across in my travels. The hotel is a bit older, but that is part of being in Andorra. It could use some small updates though. The room was clean, though the duvet was in the closet which was a little confusing at first. Overall a fine experience.

Self

10/10

Exceptional

09 Feb 2024

Trevor

Great value for money and excellent facilities

Great little hotel in the middle of Vella. Perfect base for a few days skiing with a hire car. Connected internally to the 4 star Mecure, you have the use of a lovely swimming pool, decent gym and sauna and a really good buffet breakfast. Such good value for money even if the decor is a little dated. Room was comfy and spotlessly clean. Would return 100% if visiting for a few days skiing and needing a good value, comfortable and located base.

Friends_and_family Friends

2/10

Poor

06 Aug 2023

Verified traveler

Extremely old hotel without any comfort

The hotel is absolutely ancient. The carpet was filthy and the bed was really old with squeaky springs. It's embarrassing they won't put any effort to refurbish the rooms.
Only plus side is the location and breakfast.

Self

10/10

Exceptional

21 Jul 2023

D

Great value stay in Andorra la Vella

Great value option right in the heart of Andorra la Vella. It's worth adding the breakfast Buffet which is served over at the adjoining Mercure Hotel. There is also a gym and pool with jacuzzi and sauna that can be used there also.

Self

10/10

Exceptional

12 Nov 2022

Manuel

Excelente servicio y trato del staff de recepción. Las habitaciones muy limpias y ordenadas.

Business_and_leisure Self

8/10

Excellent

15 Oct 2022

martin

Hotel is located on a very busy street. But it’s convenient to shopping. It’s part of a 2-3 hotel complex. Trying to figure out where to park was difficult. No parking at the hotel. They have a few parking spots in a near by garage for a fee. When we arrived they were full.

Partner

8/10

Excellent

23 Sep 2022

Christopher

A good value choice.

As many reviews have said; it's really rather dated. However, we found it to be a clean and economical choice. The reception staff were all really nice. Special mention of Gloria who was a ray of sunshine.
Water was always hot and the air-con worked well. Rooms seemed reasonably well sound isolated.
Location is excellent - half-way between the shopping intense area and the old town.

Partner

8/10

Excellent

12 Jul 2022

Antonio

Nice hotel and excellent location. Spa is good and staff helpful.

Self

8/10

Excellent

26 May 2022

Michelle

2 nights stay

The room was basic and old fashioned, needs an update. The breakfast had a fantastic choice. The wellness suite and pool was excellent with a wonderful view. The position of the hotel was very central for shopping and sightseeing.

Partner

10/10

Exceptional

12 Apr 2022

MARIA DEL PILAR

There was a lot of noise an smell of marihuana

Leisure Family

8/10

Excellent

12 Oct 2021

Kimberly

Hotel was in a great location for exploring Andorra La Vella. Room was spacious and had lovely window views, really the highlight of the room. Bed was comfortable and bathroom was nice. Overall, pretty decent. Staff were kind and helpful. Hotel was really quiet and no bar or restaurant open due to Covid and low season it seemed. The flooring/carpet in the room was terrible and in bad need of replacement. Floor was uneven and lumpy under very cheap carpeting that had stains and scuffs and marks. There was a vent just above the door in the room that kept blowing air that smelled of cigarette smoke, which was irritating, but both windows opened for fresh air so that was helpful. Overall fairly decent value.

Leisure Self

6/10

Pleasant

07 Oct 2021

Verified traveler

satisfied

Very cheap for a hotel with a sauna

Self

10/10

Exceptional

13 Sep 2021

Jaime

Good overall

It was good for a 3 star hotel

Friends_and_family Friends

8/10

Excellent

22 Feb 2020

Verified traveler

Good stay

It was comfortable, good location

Friends_and_family Family

8/10

Excellent

12 Sep 2019

Verified traveler

Good Value

The room was large and well located in main shopping area. The TV was old and the
room was slightly outdated but was good for me for the price. A bonus was the use of the pool, spa,
gym, and other facilities at their other hotel. Overall good value for price and location.

8/10

Excellent

24 Aug 2019

Montserrat

Hotel near historical Centre of Andorra la Vella.

The Hotel is conveniently located within walking distance of all the attractions. One can stroll around the historical town, narrow streets, tiny squares and low-rise buildings, with shops devoted to the international traveler.

Partner

8/10

Excellent

16 Dec 2018

Francisco

Nice hotel, affordable, however I was surprised by the \"single use fee\"; my dad was with me and we had to pay double the price due to that. If we had known this for sure and in advance we would have chosen a different place...

8/10

Excellent

23 Oct 2018

PPT

Great location in the heart of Andorra and they have a parking.

10/10

Exceptional

16 Jun 2018

Stephen

Excellent hotel. Superb value for money.

Great hotel. Wonderful value.

8/10

Excellent

18 Jul 2017

gsikez

Great location for shopping!!

Lovely hotel, and friendly staff. We had a large room which overlooked the high street. Car Park down the road which is cheap and secure.

Family

4/10

Poor

30 Dec 2016

Oscar

Old hotel

Location is great but hotel is needing an overall refurbishment. Poor wifi in rooms. Check in and check out process very slow.

Family

6/10

Pleasant

27 May 2016

Verified traveler

Hotel Andorra Palace

Solid base for our overnight stay in Andorra la Vella. Convenient location and friendly staff.

Partner

10/10

Exceptional

31 Jul 2026

Aymeric

Séjour en couple en plein centre d'Andorre. Hôtel avec piscine et spa. Très bien placé. Il faut juste prévoir un parking à l'hôtel à 26€ pour 24h

6/10

Pleasant

20 Jul 2026

Frederic

Parking compris mais pas de place tres dommages

10/10

Exceptional

19 Jul 2026

MARIA LLUISA

Hotel muy bién situado, personal y limpieza excelente. Parking compartido con hotel Novotel y Mercury. Habitación silenciosa.

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

Francisco

Habitación sencilla y amplia con todo lo necesario para un fin de semana disponibilidad de piscina

Partner

8/10

Excellent

20 May 2026

Maria

Trevligt spa, bra läge. Högljudd fläkt utanför fönstret som störde sömnen. Nyckeln till första rummet fungerade inte och städarna glömde städa vårt rum, därav inte högsta betyg. Annars var allt bra. Välutrustat, fint rum och vi skulle boka detta igen tack vare spa:t.

Partner

8/10

Excellent

05 Mar 2026

Björn

Poolen var bra

Self

6/10

Pleasant

18 Feb 2026

Carolina

Fala que tem estacionamento mas na realidade o estacionamento não fica no hotel e não tinha vaga quando eu cheguei. Tive que procurar um estacionamento por conta própria as 2 horas da manhã. Não voltaria a me hospedar no hotel.

10/10

Exceptional

13 Feb 2026

Ana f p ribeiro

A Joana recepcionista muito cordial, o quarto e o hotel muito limpo, organizado, quarto era confortavel, tudo funcionando perfeitamente, chuveiro quentinho e quarto tambem, uma cama muito confortavel. So tenho elogios a fazer

Partner

6/10

Pleasant

01 Feb 2026

Andres Manuel

La habitación un poco vieja. Podría renovarse los muebles y la insonorización de la habitación ha sido terrible.

Friends_and_family Friends

10/10

Exceptional

08 Jan 2026

Rodrigo

Boa localização, bom atendimento e quarto espaçoso

Minha experiência no Andorra Palace Hotel foi positiva. A localização é excelente, muito prática para explorar a cidade, e o atendimento foi muito bom durante toda a estadia.

O quarto é amplo, a cama é confortável e o banheiro é bastante espaçoso, o que traz conforto no dia a dia. Os móveis não são novos, mas estão em bom estado e não comprometem a qualidade da hospedagem.

Não utilizei o café da manhã, pois minha reserva foi sem essa opção, então não posso opinar sobre esse serviço.

Hotel honesto, bem localizado e com bom custo-benefício. Recomendo.

Partner

10/10

Exceptional

26 Dec 2025

Nancy

Hab limpia. Entrada antes de la hora del checkin. Recepcionista Joana muy atenta y amable. El spa muy bien, incluido en el precio de la hab. La cena de primera calidad con un servicio impecable.

Partner

6/10

Pleasant

20 Dec 2025

celia

Les chambres a amélioré est le petit déjeuner dans un autre hôtel
Attention le parking n'ais pas compris dans la réservation

6/10

Pleasant

19 Dec 2025

Anderson da Cunha

Localização excelente! Mas os apartamentos precisam modernizar, são bem antigos.

Friends_and_family Friends

10/10

Exceptional

25 Nov 2025

Pauline

Chambre impeccable, personnel à l’écoute et chaleureux.
Très bon séjour avec un bon rapport qualité prix
Je recommande !

Leisure Partner

8/10

Excellent

24 Nov 2025

Mélissa

Super accueille lieu très propre et un super spa

Leisure Partner

8/10

Excellent

04 Oct 2025

Carlos

Todo muy bien.

Leisure Friends

6/10

Pleasant

30 Sep 2025

Erik

😎

8/10

Excellent

22 Sep 2025

Ferran

El sitio

Leisure Partner

10/10

Exceptional

31 Aug 2025

Frank

Surprisingly quiet during the night despite location near city centre.

Leisure Self

10/10

Exceptional

30 Aug 2025

Hirokazu

Very convenient location for tourists and the staff is friendly.

Leisure Self

10/10

Exceptional

28 Aug 2025

Louvel

Une chambre impec comme tout le reste

Partner

10/10

Exceptional

30 Jul 2025

Nestor

Desde la llegada el personal de recepción sumamente amable y explicó todo de forma muy clara , se habla perfectamente , español , catalán , francés e inglés

Hay un restaurante Japonés justo en la entrada del hotel que es delicioso , de buen precio y muy buen servicio , muy recomendable

En general creo que están en la mejor ubicación , da la sensación de que todo está cerca y sencillo de llegar caminando a todos lados

Leisure Self

8/10

Excellent

27 Jul 2025

Javier

Instalaciones muy buenas, un gran desayuno y la zona spa muy recomendable. Centrico.

Leisure Family

10/10

Exceptional

07 Jul 2025

jean louis

Excellent a tous les niveaux un personnel au top

Je vous recommandé fortement cet hôtel a Andorre et très bien situé .

8/10

Excellent

24 Jun 2025

Jose Luis

En un buen sitio, buena atención y muy buen desayuno

Leisure Partner

8/10

Excellent

22 Jun 2025

Sophie

Bon séjour dans l'ensemble

Bon séjour dans l'ensemble, l'isolation phonique n'est pas top mais pour un hôtel en plein centre ville ça va. Le lit grand malgré un matelas dur. La salle de bain est grande. Le + c'est l'accès direct au spa via une passerelle qui se fait dans l'hôtel Mercure. Le petit déjeuner est vraiment complet, beaucoup de choix. Le personnel est très gentil. Hôtel propre, climatisé. Serviettes à disposition, même pour le spa.

Partner

10/10

Exceptional

11 Jun 2025

Johan

-

Self

8/10

Excellent

22 May 2025

hissan

Good

Leisure

10/10

Exceptional

22 May 2025

ANDRE

Hotel est très bien placée. Beacoup est accessible à pied. Les personnelles sont accueillantes et font des effort pour parle le français. Hotel très propre. Le petit déjeuner est super. Beacoup de choix.

Partner

10/10

Exceptional

08 Apr 2025

Jennifer

Comfortabel overnatning midt i centrum.

Nem ind og udtjekning. Rent værelse. Behagelig seng. Ældre badeværelse. Midt i centrum.

Self

10/10

Exceptional

03 Apr 2025

eri

部屋も綺麗で、ロケーション良かったです。スパは入りませんでしたが、良さそうです。

Leisure Self

6/10

Pleasant

27 Feb 2025

Elisabeth

Too much noise

If you have trouble sleeping due to noise, this hotel is not the right choice. Our first room faced the street, and we were aware that the hotel was located in the city center, meaning there would be street noise. However, the air in our room was so bad that we had to open the window, but the noise was so loud that it was impossible to sleep. Eventually, late at night, when the street became quieter, we managed to get some rest.

Additionally, the beds were incredibly poor—they creaked, and the mattress was simply uncomfortable. The next day, we requested a new room, and the staff kindly moved us to a room away from the street. This helped with the traffic noise, but now there was a constant noise from the ventilation system and water pipes. It was very easy to hear when toilets were flushed in other rooms.

The bed in this room was a double bed, and it was so worn out that we rolled toward the middle. Once again, we requested a new room, which we received, but we were informed that it would be the last time. The beds in the new room were better since they were single beds and did not creak, but the noise from the ventilation and water pipes remained.

The staff was friendly and helpful, but due to the condition of the hotel and the noise, we would never choose to stay here again.

8/10

Excellent

24 Feb 2025

Marc

.

Leisure Friends

2/10

Poor

29 Jan 2025

Mireia

Le pongo una estrella porque no puedo ponerle menos.
La habitación estaba muy sucia cuando llegamos, además, habíamos pedido una cama doble y nos pusieron en dos camas individuales incomodísimas con ruedas.
Cuando pedimos el cambio en recepción, cada día nos decían que esa noche no tenían disponibilidad, pero que al día siguiente sí, y luego llegaba el día y no nos cambiaron ninguno, parecía que nos estaban tomando el pelo, posponiéndolo cada día.
Además, el hotel no tenía ni cepillo de dientes, ni pasta de dientes, tampoco papel de wc, ni jabón de manos, y el de cuerpo que había era asqueroso.
Lo único positivo, que habría sido el parking, tampoco nos dejaron cogerlo.
No repetiremos.

Leisure Partner

8/10

Excellent

19 Jan 2025

Salvador

.

Leisure Partner

10/10

Exceptional

15 Jan 2025

ANA PAULA

Amamos!

Excelente relação custo benefício, pois podemos usar a estrutura do Mercure (com acesso interno) e do Novohotel.
Excelente localização!

Partner

2/10

Poor

11 Jan 2025

Mohamed

Nada

Leisure Partner

4/10

Poor

04 Jan 2025

GUILLAUME

Moyen moyen

Trop chaud dans la chambre, matelas inconfortable, isolation phonique à revoir...sinon bien placé, personnel accueillant

Partner

10/10

Exceptional

02 Jan 2025

JUAN CARLOS

Estupendo

Leisure Partner

10/10

Exceptional

15 Dec 2024

Diego

buen fin de semana

la ubicacion genial,el personal super amable,la habitacion amplia o sea muy buen hotel

Partner

6/10

Pleasant

01 Dec 2024

Verified traveler

Parking no disponible. Camas individuales indicando cama doble. Wifi no funciona adecuadamente

Partner

10/10

Exceptional

28 Nov 2024

Ana Paula

Las 3 estrellas de limpieza es por haber encontrado pelos en la bañera y por el ruido que hicieron, llegamos cansadas del viaje y no pudimos descansar.

8/10

Excellent

15 Nov 2024

Mathilde

Beau sejour, prestation du spa tres agreable et metit dejeuner copieux. Lit moyennement confortable

Partner

10/10

Exceptional

17 Oct 2024

Jordi

Un lugar magnífico y super acogedor con grandes profesionales a nuestro servicio, volveremos seguro!!!😍😍😍

Leisure Partner

10/10

Exceptional

19 Sep 2024

Carlos

Repetiré

Muy bien ubicado, en pleno centro. La opción del Spa incluido es maravillosa y además completo con Gym y zona para niños.

Business

6/10

Pleasant

18 Sep 2024

Frederic

Chambre bruyante (bruit de canalisation nuit et jour), lumière du couloir constamment allumé

Partner

10/10

Exceptional

20 Jul 2024

julie

Excellent état chambre très spacieuse avec frigo inclu, petit déjeuner incroyable.

Partner

10/10

Exceptional

20 Jul 2024

Christian

Juste un probleme avec wiffi

Partner

10/10

Exceptional

27 Jun 2024

marc

Très bon séjour ,agréable. Le personnel est sympa. La chambre agréable tres bon lit ,la salle de bain tres bien équipée. Parfait

Business

2/10

Poor

07 Mar 2024

Michael

Service client non commercial...

J'ai demandé avant le séjour, compte tenu de mon handicap et des conditions meteo déplorables, bloquant même des routes pour se rendre à Andorre, de bien vouloir soit rembourser, soit décaler la date au printemps ou encore me faire un avoir...
Rien! Je l'ai dans le baba...
Merci à l'hôtel pour sa non compréhension...

Partner

10/10

Exceptional

03 Jan 2024

Mireia

La higiene aparentemente era correcta pero es un hotel con mucha alfombra y moqueta y hemos passado la noche con picores en los pies de la cama. Creemos que falta desinfección en tapicería. Baños correctos , la limpieza a primera vista correcta y trato personal de diez.

Leisure Partner