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Novotel Andorra

Andorra · Andorra

Prat De La Creu, 14View location

8.4/10Excellent833 Reviews
Cleanliness8.8/108.8
Service8.4/108.4
Comfort8.2/108.2
Condition8.2/108.2
Location9.2/109.2
Neighborhood9.0/109.0
Value9.0/109.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Novotel Andorra

The modern Novotel Andorra hotel is located in the heart of Andorra la Vella. A variety of rooms cater to families, romantic getaways, and business travelers. Guests can enjoy meals at the Gran Bufet Restaurant, featuring daily Bufets Prestigi and special themed buffets on weekends and holidays.

The hotel also offers a WIFI bar, breakfast service, a cocktail bar, and a terrace. For business needs, there are three meeting rooms and convenient 24-hour parking is available on-site.

Read more about this hotelShow less

With a stay at Novotel Andorra, you'll be centrally located in Andorra la Vella, within a 10-minute walk of Pyrenees Andorra Shopping Centre and Placa del Poble. This family-friendly hotel is 0.7 mi (1.2 km) from Perfume Museum and 10.2 mi (16.4 km) from Vallnord Ski Area.

Make yourself at home in one of the 102 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Andorra la Vella? This hotel has 4327 square feet (402 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Parking height restrictions apply Professional property host/manager Property does not require health documentation at check-in Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 10:00 AM to 1:30 PM.
    • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 15 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Parking height restrictions apply.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Guests have access to a spa and additional amenities at a nearby hotel.
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 15 to 16 for adults, and EUR 11 to 12 for children
    • Covered self parking fee: EUR 28 per night
    • Pet fee: EUR 17 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Russian

    Portuguese

    English

    French

    Spanish

    Catalan

Nearby attractions

Parc Central 0.2 km / 0.1 mi
La Noblesse du Temps 0.3 km / 0.2 mi
Pyrenees Andorra Shopping Centre 0.4 km / 0.2 mi
Church of Saint Stephen 0.6 km / 0.4 mi
Illa Carlemany Shopping Center 0.7 km / 0.4 mi
Placa del Poble 0.7 km / 0.4 mi
Fountain Circuit 1 Trail 0.7 km / 0.5 mi
Casa de la Vall 0.8 km / 0.5 mi
Perfume Museum 0.8 km / 0.5 mi
Fountain Circuit 2 Trail 0.9 km / 0.6 mi
Prat Primer via La Palomera Forest Path Trail 1.1 km / 0.7 mi
Madrui Valley Trail 1.2 km / 0.7 mi
Escaldes-Engordany Arts Centre (CAEE) 1.2 km / 0.8 mi
Caldea Spa 1.2 km / 0.8 mi
Sant Pere Martir Church 1.2 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Total number of rooms: 102
  • Number of floors (main building): 6
  • Suites: 5
  • Accessible rooms: 2
  • hotel
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Golf course
  • Ski slopes
Show 63 more facilities & services
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car park
  • Electric vehicle charging station
  • Garage
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Room service
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Ski storage
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Highchairs
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Audio-visual equipment rental
  • Fax
  • Indoor freshwater pool
  • Indoor heated pool
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • SolariumExtra charge
  • Massage
  • Spa treatmentsExtra charge
  • Beauty salon
  • Spa centre
  • Breakfast buffet
  • Buffet lunch
  • Buffet dinner
  • LGTBIQ friendly
  • Early Check-in
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Novotel Andorra

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Novotel Andorra

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Novotel Andorra

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU-1

    Photos are not available for this room type.

    Novotel Andorra

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Novotel Andorra

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH DOUBLE BEDRoom • SUPERIOR WITH DOUBLE BEDROO.DB-SU

    Photos are not available for this room type.

    Novotel Andorra

    Room SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE EXECUTIVESINGLE • EXECUTIVESGL.EJ

    Photos are not available for this room type.

    Novotel Andorra

    SINGLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Novotel Andorra

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU-1

    Photos are not available for this room type.

    Novotel Andorra

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BUSINESSRoom • BUSINESSROO.BS

    Photos are not available for this room type.

    Novotel Andorra

    Room BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Novotel Andorra

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR WITH DOUBLE BEDDouble or Twin • SUPERIOR WITH DOUBLE BEDDBT.DB-SU

    Photos are not available for this room type.

    Novotel Andorra

    Double or Twin SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Novotel Andorra

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    Novotel Andorra

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU-1

    Photos are not available for this room type.

    Novotel Andorra

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Novotel Andorra

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH VIEWSRoom • SUPERIOR WITH VIEWSROO.SU-WV

    Photos are not available for this room type.

    Novotel Andorra

    Room SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BED • 1 Bedroom • 25 m²DBL.DB-SU
    DOUBLE SUPERIOR WITH DOUBLE BEDPhoto unavailable4 photos

    Novotel Andorra

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Room amenities

    • Desk
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Minibar
    • Carpeted floors
    • Centrally regulated air conditioning
    • Central heating
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Novotel Andorra

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Novotel Andorra

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Novotel Andorra

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 25 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable3 photos

    Novotel Andorra

    DOUBLE WITH DOUBLE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Desk
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Carpeted floors
    • Centrally regulated air conditioning
    • Central heating
    • Wi-fi
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Novotel Andorra

8.4
Excellent
833 Reviews
Cleanliness
8.8 /10
Service
8.4 /10
Comfort
8.2 /10
Condition
8.2 /10
Location
9.2 /10
Neighborhood
9.0 /10
Value
9.0 /10
Amenities
8.6 /10
100 reviews shown
4/10
Poor
17 May 2026
Samuel
Tired rooms in hotel, need an update. Staff not very friendly, answer to everything you ask was \"no\".
Breakfast does start until 7.30am so no good for anyone who needs to be up and about early. Hotel does not luve up to pictures on its website.
Location is good and the only plus of this hotel
Friends_and_family Friends
6/10
Pleasant
06 Jan 2026
Chandanie
Rooms are old and outdated. Staff is very nice. Food selections for breakfast is good
Leisure Self
8/10
Excellent
30 Dec 2025
Sujay
The hotel is a bit old, apart from that it was a good place to stay, right in the middle of the city center. Everything is accessible by foot.
Leisure Family
10/10
Exceptional
25 Nov 2025
Raquel
Close to all shops. Staff was super efficient. The views to the mountains. The super spa/ sauna etc
I could not fault anything in this hotel, it was just perfect for us
Leisure
4/10
Poor
12 Oct 2025
abdulwahab
Unhelpfull staff , bed is uncomfortable
Business_and_leisure Self
10/10
Exceptional
26 Sep 2025
John
Plenty of shops nearby. Excellent coffee and croissant for breakfast. Lovely mountain views and walk along the Gran Valira river.
Partner
10/10
Exceptional
10 Aug 2025
James
Great location, fab breakfast, good hotel
Leisure Family
8/10
Excellent
25 Nov 2024
Jonathan
This is an ok place but it's tired and a bit dingy. The breakfast was good and the location is central.
Leisure Partner
10/10
Exceptional
11 Nov 2024
Bernadette
The location of the hotel was very convenient and accessible to transportation and dining options.
Leisure Partner
6/10
Pleasant
01 Sep 2024
Sylvia
The hotel was average, nothing too special but rooms seemed clean and they provided water bottles in the room. The staff at the front desk were correct but not necessarily friendly and did not go out of their way to help.
Location convenient to walk to center, shops and restaurants
Leisure Family_with_children
10/10
Exceptional
01 Jul 2024
Narendran
In the centre of shopping district
Leisure Friends
8/10
Excellent
18 Jun 2024
Mark

Nice Hotel

Nice hotel - they should advertise more clearly how to find their parking garage. Otherwise, it was a good visit and the hotel is in a nice location.
Partner
10/10
Exceptional
28 Apr 2024
ADRIANA
Nice view , staff friendly
6/10
Pleasant
17 Nov 2023
Tanya
Older property and did not consider this a 4 star hotel. Breakfast was nice however coffee was awful.
Leisure Family
10/10
Exceptional
18 Sep 2023
Patricia
Novotel is always a reliable option. I’m glad they are all over the world.
Leisure Self
8/10
Excellent
04 Aug 2023
Elisabeth

A day in Andorra.

We had a nice stay in Novotel. It’s easy walking distance to the centre. Room was comfortable with a good shower. Buffet dinner and breakfast was nice.
Only negative was that the car parking is very expensive . We are travelling around the world and have never pid so much for parking.
Partner
10/10
Exceptional
20 Nov 2022
Marouane
👌
Family
10/10
Exceptional
10 Aug 2022
Maria T.S.

Clean, friendly and helpful

The hotel os perfectly centred between the old and new part of town.

A nice pool and gym just next door shared with 3 other hotels that belong to the same hotel group. The room was great, enough apace for myself and 2 daughters. It is on the older side with beige tiling but well maintained. The bath in which you need to shower too, didn't drain well and the hairdryer had seen better days. The service and cleanliness however were superb.

Buffet style breakfast, lunch and dinner were okay. Much, much appreciated the help and option for celiacs with Gf bread organized each day! All other allergents clearly noted by each food. The coffee from the machine was not great but understandable as waiters were always busy cleaning up and running round.

All in all a great, lovely and well-run hotel with helpful and friendly staff
Friends_and_family Family
6/10
Pleasant
16 Apr 2022
Carl

Spa not open

We booked this hotel because of the pool and spa, but it was closed. Hotel staff nice, but rooms need some level up to do.
Business
8/10
Excellent
13 Sep 2021
Phil
The location is very good; the \"Buffet Cafe\" is very nice and convenient for breakfast - though good and convenient for dinner, there are plenty of places nearby that offer good food at competitive prices. If WiFi connectivity is \"important\", this is not the hotel for you; in-room connectivity (we were on the 6th floor) is poor and lacks the power to do much, once connected. The staff is pleasant and helpful.
Leisure Family
10/10
Exceptional
26 Jul 2021
George

Great for families.

Greay family experience. Spa and pool as located inside Mercur hotel but that wasn't a problem. Is just steps away. Parking on site, for about the same price as city parking.
Friends_and_family Family
8/10
Excellent
30 Dec 2019
Shabtay
Great location, friendly hotel staff. Nice and clean.
Wifi not consistent, cuts out frequently.
Friends_and_family Family
10/10
Exceptional
03 Dec 2019
Verified traveler
Location is very convenient and very friendly staff.
Leisure Family
10/10
Exceptional
31 Oct 2019
Scott

Great location and hotel for Andorra

Overall very good experience as no issue is indicative of a well oiled machine. Good location, the hard materials; bed, room, restroom, amenities were all very good. Check in took a bit longer than expected but nothing too outrageous. Only thing is power somehow fried my Converter that’s been with me for a long time. No idea what caused it but might want to check voltage on your electronic set up to make sure same doesn’t happen to you. Check out was fine, except took longer than expected because was again waiting for lengthy check in to complete. Other than these very minor things, it was very pleasant.
Self
8/10
Excellent
19 Oct 2019
David
I really enjoyed this hotel in the heart on Andorra. The rooms were nice and we had a great view of the river in the city center. The breakfast was extensive and a great start to the morning. I would stay here again.
Leisure Family
8/10
Excellent
16 Jul 2019
gsikez
Parking at hotel was full, swimming pool in another hotel and indoors so was disappointed. 2 lifts, 1 was out of order which was a nightmare as it was so busy. Room was clean and comfortable and location was good. Staff were friendly.
Leisure Family
8/10
Excellent
30 Jun 2019
Tom

Escape from Barcelona and crowds

Relaxed break during summer
10/10
Exceptional
27 Jun 2019
Linda

Andorra la Vella!

Absolutely terrific location and wonderful staff, too.
10/10
Exceptional
23 Jun 2019
Verified traveler
Well Located in the city center. Rooms are Spacious . the Breakfast is very good
Leisure Self
8/10
Excellent
22 May 2019
michael

Business Trip

The air conditioning was not working effectively but the hotel was fine
8/10
Excellent
09 Jan 2019
Jd
Excellent location, walking distance to duty free shops. Parking is a bit expensive for night.
Leisure Family
8/10
Excellent
13 Sep 2018
Verified traveler

The hotel can be more enhanced

It was ok hotel is located in the center of the the city
Friends
10/10
Exceptional
03 Sep 2018
Stuart

Brilliant central location

Very central location, walking distance to duty free shops. Overnight parking 20 euros. Worst bed ever, like sleeping on a jelly
Partner
10/10
Exceptional
29 Jul 2018
Carlos

Perfect location

Great hotel, but the pool is in a different building. Parking was also a bit expensive for the night. Location was perfect.
Family
8/10
Excellent
07 Jan 2018
Eleena

A little worn out.

Typical Novotel but this property maybe needs some upgrading.
Family
8/10
Excellent
23 Aug 2016
Ramon

Close toe hopping area

Only for one night, better to include dinner and breakfast as it is expensive, more than any places in Spain or France where we have been.
6/10
Pleasant
14 Jul 2016
max

Its ok for one night

Well, front desk is terrible not kidding so slow and unprofessional. You need pasports to check in kids so if you don't have it you in trouble. We waited for like 30 min with one person ahead of us. One person behind the counter and manager didn't care that we waiting. Room was clean but outdated. Pool and spa next door at another hotel. Novotel you can do better for €100 a night. Definitely not 4 star hotel. We traveled around the world you can do a lot better. Good location but but €20 parking is insane.
8/10
Excellent
17 May 2016
alan

a meet with my daughter

i have stayed here many times. at this time of the yaer there are many cheaper deals but the garage is easy to access and this was important as my daughter and friend were meeting with me. it is a good hotel, the menus are good and the bar reasonable
Family
6/10
Pleasant
16 Nov 2015
hagay

i expected more

when we came there was only one person handling checking in, there was a long line but the other staff members did not help out.
Internet connection is very bad at the hotel and slow.
breakfast was big but quality not so much.
on the plus side the room was big, comfortable and with nice view.
2/10
Poor
03 Nov 2015
Verified traveler

Really bad treatment by hotel staff

When arrived at the hotel we were told that they had not received the booking from expedia. The receptionist told me in a way that made feel if I was asking to stay at the hotel for free!!!!, that it was my problem and that I should resolve this with expedia. and, if they had not received the confirmation by next morning they would charge me again.

I then called expedia to try resolving this issue. However, expedia's customer service put me on hold for about 15 minutes (at GBP2.00/minute) at which time I decided to hang up and wait until the next morning to take this with my credit card insurance. Fortunately, the next morning the hotel staff confirmed that they had received the booking confirmation. However, I WASTED ABOUT GBP30.00 TRYING TO RESOLVE EXPEDIA'S AND NOVOTEL'S INHABILITY TO DO THEIR JOBS PROPERLY!!!!



8/10
Excellent
13 Aug 2015
Michael

Central location close to everything.

Good hotel in the heart of Andorra La Vella. Pool good, although quite cold and a bit on the small side. Welcome after a long drive though. Roof top golf was an added bonus with great views. Staff friendly and car park convenient.
Family
10/10
Exceptional
01 Jul 2015
Superman Tyler

Single Student Adventure

I traveled to Andorra for the weekend from Barcelona. The hotel staff was very friendly and welcoming. I was fortunate to have a room on the top floor which provided a spectacular view of the city and mountains. The room comes with complimentary coffee and tea. The tea was nice, and I had made all that was provided in the room (2 tea bags). I went to ask reception if I could have some more however, all that was mentioned was that there was a two tea bag per day limit. I would have gladly purchased more from them if it was offered (but it wasn't). So, I went to a nearby cafe. I would definitely stay here again.
8/10
Excellent
17 Jun 2015
alan

get some cheap duty free.

enjoy staying in novotel when i can afford it.food good quality but is buffet.never have any complaints. use it when passing thru.going thru andorre to normandie is more fun than spain via bordeaux or girona cutting across to poitiers. nothing much for small children but comfy beds.
6/10
Pleasant
02 Sep 2014
Verified traveler

Location was the let-down

Perfectly functional brand hotel - you know what you will get, and regrettably this includes expensive parking which is a theme of the last two Novotels stayed at.

Miscalculated on this location - which is our fault and not the hotel's obviously. This area is not about mountain scenery but all about shopping. Andorra is sadly just a commercialised mountain pass with people who all seem to look a bit unhappy despite the sun and snow and paying minimal taxes (reminded me of Luxemburg). We would have been better to stay higher near the French border in a small ski village, or remain in Spain and cross over further West.

Family
8/10
Excellent
21 Aug 2014
JF

Superb location

Superby location with easy access to the old town, shopping areas and Caldea spa. Rooms are clean and check0in was very efficient.
Family
8/10
Excellent
21 Aug 2014
Mario

Confortable, Greatly Located and Fair Price

The hotel is conveniently located near to the main shopping street and near to restaurants. The buffet after 8:00PM was nice (not included). The hotel is not new but rooms are very well and are not small. Toilet is separated from bath which is nice. The only con was the speed of the internet which was a bit slow.
8/10
Excellent
20 Aug 2014
mo

great stay

Fantastic location.
Nice property.
very clean rooms.
buffet breakfast extra $ but worth it
8/10
Excellent
10 Aug 2014
ccaux

Good location

The rooms are a little bit dated but clean and the location is excellent. Checkin is extremely slow but friendly staff.
Family
10/10
Exceptional
28 Jul 2014
Verified traveler

central hotel, access to crazy golf on the roof !

Good hotel with access to shops etc. Enjoyable use of pool and crazy golf on the roof !
Family
8/10
Excellent
25 Jul 2014
becky

sufficient and close to sights

rooms are small as in europe but young women at desk was very helpful!
Family
10/10
Exceptional
14 Jul 2014
Denise

Excellent hotel

An excellent hotel in a central position of Andorra la Vella. Good value overnight stay as was the breakfast. It was a shame that the female on reception when we arrived was occupied for 10 minutes with another call and kept us standing waiting. Then she attended to us with no apology and a curt manner. Other staff were smiling and courteous.
10/10
Exceptional
18 Aug 2013
Julian

Great hotel for the family

My family and I stayed at the hotel for three nights on our way down to Spain and four nights on the way back. The hotel was in a great location, the room was very clean and the staff were very friendly and helpful. The food in the hotel was lovely. I would certainly stay at the hotel again and would be happy to recommend it.
8/10
Excellent
16 Aug 2013
Jas
My family and I had a great stay at the Hotel. My husband find it a bit hard to find the hotel as it is a one way system however location is very good right in the centre of Andorra beautiful view from the hotel window. Good location if you want to do shopping. Eating out is reasonably cheap. The only thing is I thought the pool and spa was inside the Novotel but it wasn't. It was in Mercury Hotel which was not far just across the Novotel. The car park across the hotel was reasonable as well. The staff was freindly and helpful.I will recommend this Hotel to couple who want to get away from the hassle and bassle or to family to have a relaxing time. Overall I rate the Hotel between 4-5.
Family
8/10
Excellent
22 Nov 2012
Sedona Traveler

Great Location

The hotel had a great location and was a good value.
Partner
8/10
Excellent
23 Oct 2012
Ms R

Hotel nice, but OUCH the parking!

My room at the Novotel was lovely - an odd shaped room with bathroom with separate toilet. The room included a fridge with complimentary mineral water and the bed was firm and comfortable. The only negative was that parking in their carpark costs an incredible amount to pay! Unless you are visiting in a blizzard, find yourself a spot in one of the many nearby parking places, or park on the street (free on weekends).
10/10
Exceptional
05 Oct 2012
Shlomo Reiss

Great position in Andorra

The bed wasn't wide as promised, parking very exxpensive
Family
8/10
Excellent
29 May 2026
michel
Parking pratique mais chère 26eurospar jour
Partner
10/10
Exceptional
20 May 2026
Pabllo
Ok
6/10
Pleasant
17 May 2026
Eric
Bel hôtel mais dommage le personnel d’accueil décevant …
Pas aimable à notre arrivée …
Friends_and_family Family
10/10
Exceptional
17 May 2026
ABD RAHIME
Super séjours les équipes sont toujours à la disposition de chacun.
Vraiment très bien.
Family_with_children
6/10
Pleasant
08 May 2026
Helmut
Parkplatz nur für Kleinstwagen
Pet
6/10
Pleasant
03 May 2026
Lloyd
El check-in fue algo lento, el desayuno se ofrecía en el hotel contiguo y la zona de piscina/spa permaneció cerrada durante toda la estancia, a pesar de que elegimos este hotel por la disponibilidad de piscina.
Partner
10/10
Exceptional
02 May 2026
Christian
O hotel é muito bem localizado. Você estaciona o carro e faz tudo a pé. O estacionamento é pago, mas é mais barato do que parar na rua ou no estacionamento público. A equipe de funcionários é super prestativa e atenciosa, o café da manhã é bem variado e você pode também usar o spa do Mercure, embora eu não tenha tido tempo de fazê-lo. Vale muito a pena o custo-benefício.
English: excellent location, close to everything. With the paid parking cheaper than the public ones, you can do everything by foot. Excellent breakfast, attentive staff and you can also use the spa in Mercure because they share this between them.
Friends_and_family Family
10/10
Exceptional
01 May 2026
Noemi
Dan acceso a servicios, com el spa que en otros hoteles son de pago.
El personal es muy atento.
Es la segunda vez que vamos y no será la última.
Family_with_children
6/10
Pleasant
19 Apr 2026
fabio
Hotel é bom
Mas estava com várias reforma
Spa, piscina fechados
Muito barulho de reforma dia todo
Friends_and_family Friends
10/10
Exceptional
14 Apr 2026
Alberto
Viaje familiar con niños pequeños. La habitación amplia porque es fácil plegar el sofá cama y se agradece tener sofá y era muy tranquila y silenciosa. El desayuno abre pronto y nos encantó lo que había, los cereales un poco sequillos por eso, pero lo demás muy bien.
Friends_and_family Family
6/10
Pleasant
08 Mar 2026
Stéphanie
Séjour en Mars.
Pas de climatisation dans la chambre, uniquement chauffage! Obligés de dormir fenêtre ouverte et c’était super bruyant! Nous avons donc mal dormi.
Sinon l'hôtel est bien situé et le spa disponible dans l'hôtel à coté est top.
Friends_and_family Family
10/10
Exceptional
23 Feb 2026
Rafael
Td perfeito, atendimento e acomodação
Friends_and_family Family
8/10
Excellent
18 Feb 2026
G G
Equipe gentil, café da manhã muito bom (vale a pena adquirir a opção de café da manhã). O spa (saunas e piscinas) do hotel funciona no hotel Mercure (ao lado) e é de acesso ao hóspedes do Novotel. O hotel em condições gerais é bom e muito bem localizado na cidade, mas os quartos são muito antigos.
Friends_and_family Family
10/10
Exceptional
13 Feb 2026
Gustaf
Nice hotel with a very good breakfast.
Friends_and_family Family
10/10
Exceptional
08 Feb 2026
PRISCILA
Equipe
Friends_and_family Family
10/10
Exceptional
07 Feb 2026
TAHAR
Tout etait parfait comme toujours
Friends_and_family Family
8/10
Excellent
19 Jan 2026
Adriana
Hotel bem localizado. Café da manhã com boa variedade de opções.
Friends_and_family Family
10/10
Exceptional
30 Dec 2025
Albert
Excelente opção de estadia. Funcionários muito atenciosos e eficientes. Quarto amplo, limpo, silencioso. Café da manhã espetacular, com variedade, opções saudáveis, sempre organizado. Hotel muito bem localizado.
Friends_and_family Family
8/10
Excellent
28 Dec 2025
Elodie
La chambre était bien, hotel a proximité de tout
Friends_and_family Friends
8/10
Excellent
01 Dec 2025
Iván
La ubicación del hotel es espectacular y el parking, aunque no es muy grande, es cómodo. Como “pero” el colchón no me ha resultado muy cómodo, pero el resto muy bien.
Friends_and_family Family
10/10
Exceptional
26 Nov 2025
Nicolas
Chambre agréable et spacieuse
Hôtel bien située personnel très agréable et à l’écoute
Friends_and_family Family
10/10
Exceptional
20 Nov 2025
JOSE LUIS
Habitación y serbicios correctos.
Friends_and_family Family
10/10
Exceptional
19 Nov 2025
Maria D
Hotel muy limpio, personal amable y céntrico, accesible al centro de Andorra.
Leisure Family
10/10
Exceptional
16 Nov 2025
Bianca
Localização
Friends_and_family Family
4/10
Poor
02 Nov 2025
Pernilla
Många av bilderna som visades på boendet var egentligen från systerhotellet bredvid. Exempelvis badet och den fina uteterassen som är första bilden man ser. Vi fock använda badet men det är en annan känsla när man måste gå ut på gatan till ett annat hotell än om det är på ens eget hotell. Det gjorde att vi kände oss lurade.
Hotellet var ok men definitivt inte 4 stjärnor. Kändes mer som 2,5-3 stjärnor.
Friends_and_family Family
10/10
Exceptional
22 Oct 2025
sylvie
Très bien
Friends_and_family Friends
8/10
Excellent
13 Oct 2025
Kevin
Bastante bien todo, el servicio muy amable y el hotel lo tienes justo al lado de todo. Recomendable.
Friends_and_family Family
8/10
Excellent
06 Sep 2025
Claude

Séjour ANDORRE

Pour notre dernier jour soit le 2 septembre 2025 .
A notre grande surprise pas d'eau chaude dans nos 2 chambres N 423 et 432 .
Nous avons du prendre une douche à l'eau froide.
Espérant dz votre par un geste commercial.
Cordialement.
Mr GARCIA Claude
Friends_and_family Family
10/10
Exceptional
30 Aug 2025
Emilie

Très bien

Très bien, simple et efficace. Il y a un parking payant en sous terrain mais il y a aussi un parking derrière, sûrement moins cher.
Le petit-déjeuner est complet et varié.
Un seul souci, peut-être mettre des barres dans la baignoire car pour y accéder, il y a l’épaisseur de la baignoire ainsi qu’un muret, avec la hauteur, Ca a été dangereux pour moi car j’ai glissé. Ca m’a valu un sacré bleu à la cuisse.
Friends_and_family Family
8/10
Excellent
29 Aug 2025
Héctor
El parking es de pago, hay otras opiniones cerca del hotel que pueden resultar un poco más económicas sacando un bono para tres días.
Está bien para familias, puesto que tiene zona de juegos y piscina cubierta.
Leisure
10/10
Exceptional
27 Aug 2025
Robson
Atendimento excelente altíssima qualidade em tudo. O diferencial de termos um SPA foi top. Café da manhã espetacular!
Partner
10/10
Exceptional
25 Aug 2025
Amanda
muy bien
Business_and_leisure Family_with_children
8/10
Excellent
23 Aug 2025
Luis

Buen hotel

El Novotel Andorra ofrece una experiencia muy positiva en general. Su ubicación en pleno centro de Andorra la Vella es inmejorable, ideal para quienes quieran aprovechar el entorno comercial, cultural y turístico de la ciudad . El hotel destaca por su limpieza, instalaciones cómodas y desayuno variado y de calidad . El personal también recibe buenas valoraciones por su amabilidad y profesionalidad .

Sin embargo, quise pedir una habitación silenciosa por mi sensibilidad al ruido, y me asignaron una en el primer piso con ventana justo hacia la calle más transitada, lo que me demostró que no se tuvo en cuenta esta petición personal. Este detalle resta algo de confort a una estancia que, de otro modo, fue muy buena.
Friends_and_family Family
8/10
Excellent
20 Aug 2025
Miguel
Super Lage, Stadtzentrum, Menem Einkaufsmeile.
Super Frühstück, und Buffet zum Mittagsessen oder Abendessen richtig gut.
Friends_and_family Family
6/10
Pleasant
14 Aug 2025
Mario
Hotel de 4 estrellas que parecen 3. Es bastante justo, antiguo y habitaciones pequeñas y estrechas.
En nuestro caso habitación doble superior muy pequeña y estrecha. Suelos de moqueta por todos lados y bastante desgastado. Bufet desayuno muy justo y poca variedad. Lo mejor la ubicación.
6/10
Pleasant
03 Aug 2025
Ronald
Tiene buena ubicación y eso lo hace atractivo. Pero en mi opinión es un hotel que se ha quedado antiguo. El baño de la habitación parece de un hospital. Y la comodidad de su cama es media.

En general está bien pero lo tienen que actualizar porque se ha quedado viejuno.
Leisure Family
8/10
Excellent
28 Jul 2025
Felix
Sehr gutes Preis-Leistungs-Verhältnis. Reichhaltiges Frühstücksbuffett.
Leisure Family
10/10
Exceptional
27 Jul 2025
Irati

Muy buena ubicación

El hotel está muy bien ubicado, el personal es amable y el desayuno está bueno y hay mucha variedad.
Las habitaciones son algo antiguas pero son amplias.
Friends_and_family Family
10/10
Exceptional
24 Jul 2025
Alejandro
Bien
6/10
Pleasant
19 Jul 2025
Jimena Fernandez
Es muy viejo ya, hace falta actualizarlo
8/10
Excellent
18 Jul 2025
Murielle
Hotel relativement bien situé dans la ville ; buffet de petit déjeuner complet ; parking de l'hotel complet à notre arrivée, sous la pluie, ce qui a compliqué quelque peu notre organisation, mais heureusement un parking public (payant) est disponible à quelques mètres
Friends_and_family Family
10/10
Exceptional
16 Jul 2025
Emmanuel
Personnel très accueillant, bonne situation dans la ville.
Leisure Family_with_children
10/10
Exceptional
10 Jul 2025
Junior bryan

Resumido en una palabra excelente

Excelente ubicación,excelente trato, tanto en recepción como sobretodo la chica del buffet desayuno es bastante amable. El servicio de habitaciones en cuanto a limpieza es muy bueno te dejan todo lo necesario para aguantar unos días. Lo único lo de la piscina y chikipark que está enfrente pero bueno el resto compensa. Desde luego algún día si esque vuelvo intentaré volver a este hotel. Creo que no deberían dejar tantas toallas ni almohadas es un desperdicio para la hora de limpiar o lavar. Muchas gracias. Si el precio del buffet almuerzo tarde sería más asequible nos hubiéramos animado pero se nos iba de precio. \"Vistas desde el hotel\"
Friends_and_family Family
6/10
Pleasant
09 Jul 2025
Verified traveler

Ok but not coming back

Terrible perfume in the reception, gives you an instant headache. Old but ok room. Clean! Swimming pool in the adjacent hotel, not the one we stayed in - a definite minus. On the plus side, breakfast was nice, especially the Spanish specialities.
Friends_and_family Family

Location & surroundings

Novotel Andorra
Prat De La Creu, 14, Andorra La Vella, Andorra

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Novotel Andorra

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